apart a part of computer communication

IMHOSTED CRASHED AGAIN LOTS OF CUSTOMER SITES - THIS TIME THEY DISABLED INNODB SUPPORT IN THE DATABASE SERVER

2010-08-24T20:17:00.003+07:00

> andi: Please fix InnoDB
> : Please wait for a site operator to respond.
> : You are now chatting with 'Customer Service'.
> Customer Service: Hello
> andi: You still haven't fixed the InnoDB issue
> andi: we are waiting already since 2 days
> Customer Service: We can understand your concern.
> andi: We can't understand that imhosted is CRAP
> Customer Service: Our techs are still trying to sort out the issue
> andi: REINSTALL MySQL and the problem is solbved
> andi: Change your Techs
> Customer Service: the other innodb tables created on the server are working fine now.
> andi: We have meanwhile about 13 no 14 of your customers with same problem
> andi: InnoDB isn't working
> andi: not only on our Account
> andi: it is a general Problem we pointed you days ago
> andi: We receive absolute NO support
> andi: We get Lies from your technichians which try to make us believe we have done anything wrong on the sites. Problem like always is that our sites were working perfect until IMHOSTED updated again their servers,
> andi: We have i.e. on our server a special setting James has implemented so when you change things always again and again you are facing the same problems
> andi: You have our eMail This post and chat will be posted again on apapcoco.blogspot.com for other people so that they will know how the IMHOSTED Support Team is working and if it will be worth paying for an IMHOSTED account which is not working. Also we try to find more of your customers with similar Problems.
> andi: FACT IMHOSTED does not know how to handle a Database Server - especially InnoDB
> andi: any comments?
> Customer Service: I can understand your concern. and sincere apologize for the inconvenience caused to you.
> Customer Service: We have checked your concern about reinstalling the mysql. but we can see that everything runs fine
> Customer Service: you can see the logs as below ;
> Customer Service: | MyISAM | DEFAULT | Default engine as of MySQL 3.23 with great performance | | MEMORY | YES | Hash based, stored in memory, useful for temporary tables | | InnoDB | YES | Supports transactions, row-level locking, and foreign keys |
> andi: http://apapococ.blogspot.com/2010/08/imhosted-crashed-again-lots-of-customer.html
> andi: Fact is it is NOT working the tables are missing even they are there - they only don't get displayed.
> andi: Last night we had a situation where your support wrote that they have found all 82 Tables and That THEY can see all Tables - Fact is that we CANT work on the tables they see, as those tables show "IN USE". This problem affects ALL Tables on this database Server and all customers should be informed that they will loose their sites and data if this problem continues with such a bad unreliable IMHOSTED Support.
> andi: Could you please let me know how we can post ion the Imhosted facbook Fan Page. Thanks!
> andi: I hope you know that you should run MySQL Server 5.0.+ as all our sites were using it since years already!
> andi: Perhaps this is the main problem
> andi: you are selling MySQl 3 instead of MySQL 5 which is state of the art to the customers

IMHOSTED again uses fopen

2010-07-30T16:11:00.000+07:00

> Andi: Warning: fopen(/home2/domain/public_html/typo3temp/llxml/mod.xml_355a6fcdb2.default.utf-8.cache): failed to open stream: Permission denied in /home2/domain/public_html/a1/t/typo3_src-4.3.0/t3lib/class.t3lib_div.php on line 2844 ERROR: File not written to disk! Write permission error in filesystem?
> : Please wait for a site operator to respond.
> : You are now chatting with 'Customer Service'.
> Customer Service: Hello
> Andi: again and again and again
> Customer Service: How can I help you?
> Andi: . When will they ever learn
> Andi: same problem like always after you update PHP
> Andi: fopen is active
> Andi: or other stuff is cative which should not be active at all
> Andi: and which wasn't active at all
> Andi: before
> Customer Service: Please provide the link where you are having the issue
> Andi: it is on top the FIRST thing I have posted - this is a link
> Andi: > Andi: Warning: fopen(/home2/domain/public_html/typo3temp/llxml/mod.xml_355a6fcdb2.default.utf-8.cache): failed to open stream: Permission denied in /home2/domain/public_html/a1/t/typo3_src-4.3./t3lib/class.t3lib_div.php on line 2844 ERROR: File not written to disk! Write permission error in filesystem? > : Please wait for a site operator to respond.
> Customer Service: Please provide us the exact steps to re create the issue
> Andi: try to open the backend
> Andi: Sorry but this is an error which comes EVERY time since about 2007 when you update sites with PHP
> Customer Service: Where exactly are you getting this error?
> Andi: you don't see that we have a custom PHP file installed and overwrite our settings
> Andi: I posted you the link
> Andi: Please talk to Dijo
> Andi: he knows us since the beginning and solved most of the issuies - like James from level 2 also helped a lot
> Customer Service: Dijo is not currently available
> Andi: You can solve this problem when you deactivate fopen!
> Customer Service: So please provide the link so that we can help you
> Andi: It is such as easy
> Andi: I posted the link already twice
> Andi: can you read english?
> Andi: > Andi: > Andi: Warning: fopen(/home2/domain/public_html/typo3temp/llxml/mod.xml_355a6fcdb2.default.utf-8.cache): failed to open stream: Permission denied in /home2/domain/public_html/a1/t/typo3_src-4.3.0/t3lib/class.t3lib_div.php on line 2844 ERROR: File not written to disk! Write permission error in filesystem? > : Please wait for a site operator to respond.
> Customer Service: This is the error message you are getting. Please provide us the location/link where you are getting this error
> Andi: Our site is not operable because of this, we are loosing lots of time, domain has already veryfied many many times that it is an domain problem and we can continue like this so please deactivate fopen
> Andi: or read http://apapococ.blogspot.com where we post every communication with domain for laeter since years
> Andi: lisandi.com/typo3
> Andi: when you login
> Andi: actuallly you don't need this link as the error is like ALWAYS the activated fopen!!!
> Andi: deactivate it and it is gone and working
> : Site operators are currently busy. Please press 'Close' and try again in a few minutes.
> : You are not currently in a chat session.
> : You are not currently in a chat session.

IMHOSTED A TOTAL DISASTER 2010 HOSTING COMPANY? Part 4

2010-06-11T14:58:00.000+07:00

(03:11:08) andi: the site is stioll down and we still cant access cpanel
(03:11:10) : Please wait for a site operator to respond.
(03:11:10) : Please wait for a site operator to respond.
(03:11:28) andi: it is really not a help at all that you close te chat
(03:12:08) andi: ok at least now phpmyadmin seelns to be working again
(03:12:40) andi: we can oprn the database but it shows the table as "in use"
(03:12:45) andi: in collation
(03:12:53) andi: as the collation settings are complete wronk
(03:12:58) andi: I said it before already
(03:13:33) andi: before you import or restore databases you need to check your server settings as uor Databases are all 100% utf8 with NO latin settings at all
(03:13:46) andi: all tables have to be utf8_general_ci
(03:13:55) andi: but now we see lots of latin tables
(03:14:01) andi: which we had never before
(03:14:51) andi: it seems that all tables with content won't get displayed
(03:15:03) Customer Service: I saw that through the phpMyadmin and that might be because of the corrupted database and that is why I am suggesting you to restore the database db00 and see how it goes. I have already confirmed all the permission issue with your database and you should not be any issue after restoring your database
(03:15:07) andi: They look like empty
(03:15:35) andi: well the backup is the same you are using and
(03:15:53) andi: we are using the backup fiunctionality of your cpanel
(03:15:56) andi: check it
(03:17:31) Customer Service: I can't locate cPanel backup file. Can you please upload the .sql backup of the database
(03:17:37) andi: also the table db090409 is broken showing same errors
(03:17:39) Customer Service: db00 or let me know the location
(03:17:49) andi: it is on the server I said this before
(03:18:02) andi: You know where your backup stuff is storing the databases
(03:18:44) Customer Service: The cpanel backup should be under your home directory which is not there and we have already tried our own backup
(03:19:53) andi: haha
(03:19:58) andi: funy I hope it is a joke
(03:20:24) andi: how should I restore a backup from a folder on your server when it is not there
(03:20:27) andi: the folder
(03:20:44) andi: so simply get into your Raid and backup system and search for this folder
(03:20:47) Customer Service: I was asking you from your own backup which you might have stored at your system for your reference
(03:21:21) andi: I stored it on our system in teh folder your cpanel is providing to customers
(03:21:27) andi: so this folder is gone
(03:21:31) andi: so there is no backup
(03:21:39) andi: is it that what you are trying to say
(03:21:51) andi: This is not funny at all
(03:22:23) andi: It does not matter even which database we see as ALL databases ahow the same symproms
(03:22:43) andi: in other wiords ALL databases show those inuse and latin1_swedish settings
(03:22:52) andi: This is the main errors you are having
(03:23:08) andi: You have changed your Server settings to latin1_swedish_ci
(03:23:29) andi: we are here in Thailand and not in Sweden!!! I hope you have got this
(03:23:46) andi: we don't need this latin1 stuff therefore we NEVER use it
(03:24:03) andi: so why are now all our tables in latin1_swedish??
(03:24:20) andi: check ALL databases in our account, they are all the same issues
(03:24:24) andi: all of them
(03:24:38) andi: so stop talking about backups and change the server settings
(03:24:44) andi: they need to be as followed
(03:25:12) andi: MySQL charset: UTF-8 Unicode (utf8)
(03:25:31) andi: MySQL connection collation: utf8_general_ci
(03:25:44) andi: All Tables and fields utf8_general_ci
(03:26:03) andi: NO latin1_swedish_ci has been existing in our database before
(03:27:15) andi: it seems to be a permission issue
(03:27:32) andi: please have a look your self in our phpmyadmin and you know what i am talkin g about
(03:27:39) andi: this is the problem you need to solve
(03:28:15) andi: get into your server settings and change the my.ini or my.cnf settings so that there will NO latin_swedish_ci appear at all
(03:28:29) andi: We need our site back FAST!!!!
(03:28:36) andi: we already waited many hours
(03:31:36) andi: Have you checked
(03:32:10) andi: It is not a problem with the backups but a proble with yuor server settings and permissions
(03:32:46) Customer Service: Checking
(03:40:16) andi: When you get rid of this "in use" in all of our tables and get additional also the original utf8 settings in there - NO latin at all
(03:40:22) andi: Than the sites are woking again
(03:44:14) andi: any results so far

IMHOSTED A TOTAL DISASTER 2010 HOSTING COMPANY? Part 3

2010-06-11T13:19:00.001+07:00

> Andi: Well now you were able to restore the database but you have again forgotten to give us the propper permissions so that the application is actuallly able to get its data
> : Please wait for a site operator to respond.
> Andi: furthermore you restored the database in a latin1_swedish_ci
> : Please wait for a site operator to respond.
> : You are now chatting with 'Customer Service'.
> Customer Service: Hello Andi
> Andi: This is TOTALLY wrong as all tables have ben UTF8_general_ci before
> Andi: we general DON'T USE all latin stuff since 2006 as we have multiingual content on our site even in chinese etc.
> Andi: so before you reload a databsde you need to set the right collation and connections in my.cnf or mysql.ini
> Andi: all our sites were operating like this since 2006
> Andi: in about 99 % of the tables we have NO access at all
> Andi: nor does our applications have as you have restored the database with your root account and you have forgotten to give us the right permissions.
> Andi: go to phpmyadmin click on te House than permissions
> Andi: choose our user
> Andi: assign the databses to it
> Andi: and give all permissions - disable grant
> Andi: that is how it is done
> Andi: furthermore DON'T ACCESS the Install TOOL without our notice!
> Andi: we have been recorded multiple Hack Trials from Imhosted IPs
> Andi: i.e.
> Andi: There has been an Install Tool login attempt at TYPO3 site 'Domain' (domain.com). The MD5 hash of the last 5 characters of the password tried was 'ebee5'
> Andi: or
> Andi: There has been an Install Tool login attempt at TYPO3 site 'Domain' (domain.com). The MD5 hash of the last 5 characters of the password tried was '73247' REMOTE_ADDR was '119.82.99.147' ()
> Andi: This is incredible
> Andi: Either you know what you are doing or simply ask before managing a server of a customer
> Andi: or hacking into his account
> Andi: otherwise we have a nice headline:
> Andi: IMHOPSTED SUPPORT HACKING INTO CUSTOMER WEBSITES
> Customer Service: The mysql connectivity issue with your account has been already fixed nad the domain domain.com is loading fine. However the another domain is showing the Typo error even after restoring the database from backup. The database has full permission to the user
> Andi: No not at all we don't have permission
> Andi: we see with lots of "in use" messages
> Andi: simply check
> Andi: Warning: mysql_fetch_assoc(): supplied argument is not a valid MySQL result resource in /home2/domain/public_html/a1/t/typo3_src-4.3.0alpha3/t3lib/class.t3lib_db.php on line 1054 Warning: mysql_fetch_assoc(): supplied argument is not a valid MySQL result resource in /home2/domain/public_html/a1/t/typo3_src-4.3.0alpha3/t3lib/class.t3lib_db.php on line 1074 Warning:
> Andi: this is what we get
> Andi: Now the site is complete down
> Andi: http://custdomain/typo3/install/index.php?TYPO3_INSTALL[type]=update
> Customer Service: Yes. there is issue with server at this moment.
> Customer Service: We will really appreciate if you can post a support ticket so that we will have a better look to this issue. It is little bit difficult to give full attention to issues like this while on chat
> : Operator has ended this chat.

IMHOSTED A TOTAL DISASTER 2010 HOSTING COMPANY? Part 2

2010-06-11T10:36:00.001+07:00

> andi: Sites completly down Please check here the history we had already with your support
> : Please wait for a site operator to respond.
> andi: http://apapococ.blogspot.com/2010/06/imhosted-total-disaster-2010-hosting.html
> : Please wait for a site operator to respond.
> andi: This was until they hang up
> : Please wait for a site operator to respond.
> : You are now chatting with 'Customer Service'.
> Customer Service: Sorry Andi! It seems we got disconnected
> Customer Service: I am already lloking into this issue only
> andi: For your information we will report this issue to our customers through this blog as they can't access our sites anymore and are complaining a lot
> andi: We have here Fiber Optic connection with very high speed perhaps you should update your lines to the outside
> Customer Service: The current version of PHP on the server is 5.2.10 and I am aware of any recent changes in the software configuration. This issue has also nothing to do with open base dir restriction
> Customer Service: Give me some moment to locate the root cause of the issue
> andi: its the connection to the MYSQL server like many times before
> andi: you can read thru the issues in 2009 2008 and before as they were always the same problem/
> andi: You updated the software without taking any care for the sites you are hosting on your servers
> andi: Wednesday, February 4, 2009
> andi: http://apapococ.blogspot.com/search/label/Imhosted
> andi: we lost lots of customers because of this in 2009
> andi: Tuesday, February 3, 2009
> andi: This even while KATE your BIG Support Team was involved with the Open_basedir issue
> andi: in January 29 , 2009
> andi: I just open up my demo.lisandi.com/typo3 backend and receive the following error message: Warning: fopen(/home2/DOMAIN.../typo3temp/extensions.xml.gz) [function.fopen]: failed to open stream: Permission denied in/home2/DOMAIN.../typo3_src/t3lib/class.t3lib_div.php on line 2687 In other words openbasedir! fopen is still active
> andi: This happend after Your Support Team wrote us that they have disabled it on the whole account
> andi: Hi, I have disabled openbase_dir for all your accounts as requested. - Hide quoted text - Regards, Joseph A.
> andi: On January 27 2009 James finds data Imhosted has lost while upgrading their servers
> andi: The issue has been fixed, please check now. All the data inside the folder 123 & 456 has been correctly restored now. James Imhosted.com
> andi: On January 25 Joseph is writing that he has disabled again Open Base dir
> andi: Interesting as Imhosted alwasy tells custoers that they haven't activated it
> andi: Hi, I have disabled php open_basedir restrictions for your domain. Please check now. Regarding TYPO3 permission issues, plaese check whether you have have given writeable permissions to folders as mention in their documentation/manual. Regards. Joseph A ___________________________ ImHosted.com
> andi: read about the 8 days of Horror with Imhosted
> andi: http://apapococ.blogspot.com/search/label/Imhosted?updated-max=2008-10-05T12:32:00%2B07:00&max-results=20
> andi: well we need to work here, when is it fixed as we already are waiting nearly an hour
> andi: can you refund our losses
> Customer Service: Andi! I understand how you might be feeling and sorry about the inconveniences caused in the past. I have already checked the settings but couldn't locate anything. I am also not aware about any recent software changes. The open base dir restriction is also nothing to do with this error
> Customer Service: I need to contact our system engineer for more information
> andi: Fact is the site is down and you can check your logfiles and we haven't even accessed the server for months
> Customer Service: I will suggest you to post a support ticket so that we can update you after contacting system engineer
> andi: so who is corrupting the sites -
> andi: We posted so many I will simply write here on the blog and use the 24/7 support
> andi: this is what you advertise
> andi: call James call Kate
> andi: call Joseph and all those other guys mentioned in our blog already
> andi: They messed it up so many times perhaps they know also how to fix it
> andi: You can simply contact your next level support
> andi: You are adverticing things so get ity going
> andi: Customers are interested to have websites up and running and not al l those MySQL errors they can't do anything about it
> andi: we can't even access the problem
> andi: OR
> andi: simply give us Root Access to the server, so that we can manage and solve this problem in NO time
> andi: You are the one and only left Horror Hoster we are using by the way. All other sites are meanwhile on an own server.
> andi: where we take care and can guarantee high quality
> andi: People who like to host their sites with us are welcome to contact us
> andi: Could you please also provide us a HOW TO how we can MOVE the domains from this Imhosted Site IMMEDIATELY to one of our SAFE Server suroundings
> andi: As one of the domains is also the account domain so where can we enter the nameserver changes
> andi: and still be able to access our Imhosted Account
> andi: We can only warn people again and again to host with Imhosted
> andi: And fortunately lots of people are reading our blog
> andi: Thanks a lot
> andi: -------------
> andi: So how can we move those 2 remaining sites to the new server?
> andi: for one of the domains it should not be so difficult I guess as long as yu help us to safe the content and
> andi: for the account domain it is more difficult as we don't know where we can change the nameserver on our main domain so that this is using our new server
> andi: I am going now to the office whoch will give you about 30 Minutes time to solve the problem
> andi: There we will meet with customers who are looking for Hosting and of course for running sites
> andi: CU
> andi: 1. Restart the complete server
> andi: . disable open base dir
> andi: 3. disable suexec
> andi: 3. check if you have perhaps DELETED the databases!!!
> andi: 4. restore the site from yuor backup
> andi: as said the site was running months ago so yuo should have a backup which very easy restors the complete virtualserver we are using
> andi: to restore the virtusl server you can use the backup functionality CPanel is provideing for resellers
> andi: simply restore our complete Account and set it back to where it was still working
> andi: go step by step make a roll back step by step
> andi: instead of searching endless for yuor messed up settings
> andi: 30 Minutes we'll be back and continue wrting our blog.

> Customer Service: Thank you for your valuable time and suggestions. We will do the needful
> Customer Service: and will try to sort it out ASAP
> andi: RESTORE THE ACCOUNT
> andi: We haven't added anything for months on here
> andi: so simply RESTORE it
> andi: But OK also a restore is opnly working if your MySQL Connection is working ;-)
> andi: And there seems to be the problem

IMHOSTED A TOTAL DISASTER 2010 HOSTING COMPANY? Part 1

2010-06-11T10:02:00.003+07:00

WELL BUILD UP YOUR OPINION BY YOURSELF BEFORE YOU HOST WITH IMHOSTED OR ANY OTHER ALLIED HOSTER

> Andi: Warning: Unknown: open(/home2/domain/public_html/sessions/sess_fedf83be799400aa8c9619dfa9a77684, O_RDWR) failed: Permission denied (13) in Unknown on line 0 Warning: Unknown: Failed to write session data (files). Please verify that the current setting of session.save_path is correct (/home2/domain/public_html/sessions) in Unknown on line 0
> : Please wait for a site operator to respond.
> : You are now chatting with 'Customer Service'.
> Andi: The site was working perfect for over one year and now it is down even we haven't done anything on the site at all
> Andi: The site was working perfect for over one year and now it is down even we haven't done anything on the site at all
> Customer Service: Hello
> Andi: Have you again updated your PHP
> Customer Service: Welcome to Live Chat.
> Customer Service: Let me know your domain name please
> Andi: Have you again enabled OpenBase Dir
> Andi: domain ourdomain.com
> Andi: When you have again enabled either Open Base Dir or Suexec or some other shit like in the Past when our site was down than take this out immediately or check our support history
> Andi: we had this issue over and over again after you updated your server software as you DON'T inform customers about updates
> Andi: Our software needs settings DISABLED which you alwaysa nd alwasy again ENABLE
> Andi: otherwise the No1 CMS isn't running
> Andi: I gice you 15 minutes to fix that
> Customer Service: Andi! Please stay with me and I will have a look to this issue
> Andi: I stay for 15 minutes
> Customer Service: I am looking into this issue
> Andi: I hope so
> Andi: This problem occurse about 2 -3 times a year always after you change server settings
> Andi: Oh well here we are
> Andi: You just crashed also our company site
> Andi: http://domain.com/
> Andi: so this is also down
> Andi: Here the message
> Andi: message is to long
> Andi: check it on the site itself
> Andi: http://domain.com
> Andi: lots of MySQL Errors
> Customer Service: Andi, I am not aware about any server wide changes. However I am looking into this Mysql errors
> Andi: http://apapococ.blogspot.com
> Andi: here we report issues with our hosters to give our customers a valuable feedback
> Andi: checkout imhosted
> Andi: and you see lots of these issues
> Andi: over and over again
> Andi: still 10 Minutes left
> Andi: The MySQl is down
> Andi: Check out this here and you get the complete IMHOSTED desasters
> Andi: http://apapococ.blogspot.com/search/label/Imhosted
> : Site operators are currently busy. Please press 'Close' and try again in a few minutes.

To be continued when they will work again

IMHOSTED A GREAT DESASTER PART 5

2009-04-16T09:21:00.005+07:00

========================

16. April 2009

========================

(8:13:46) icq-number ALL OUR SITES ARE DOWM
(8:13:52) icq-number STILL DOWN
(8:14:01) icq-number NOT ABLE TO WORK NOW SINCE 5 DAYS
(8:14:05) icq-number LOGIN ERRORS
(8:14:09) icq-number ENCODING ERRORS
(8:14:20) icq-number NOW SITES - COMPLETE ACCOUNT - DOWN
(8:14:24) icq-number domain.tld
(8:19:39) 242559147 ok , let me check
(8:19:50) icq-number nothing working
(8:19:56) icq-number 51 people sitting and waiting
(8:30:49) icq-number I can't even load cpanel
(8:31:02) icq-number Oops! This link appears broken.
Suggestions:
Go to domain2. com
Search domain.tld for cpanel
Search on Google:
(8:33:32) 242559147 Please check now
(8:33:49) icq-number This webpage is not available.

The webpage at http://domain.tld/ might be temporarily down or it may have moved permanently to a new web address.

More information on this error
Below is the original error message

Error 324 (net::ERR_EMPTY_RESPONSE): Unknown error.
(8:34:13) icq-number NOTHING
(8:34:17) icq-number only other error message
(8:35:50) icq-number Warning: mysql_fetch_assoc(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 834

Warning: mysql_free_result(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 861

Error!

No TypoScript template found!

Warning: unlink(/domain-path/typo3temp/locks/977a44e3d06c05320a4461c2385d964d) [function.unlink]: No such file or directory in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_lock.php on line 216
(8:36:03) icq-number DATABASE STILL NOT WORKING LIKE YESTERDAY
(8:36:42) icq-number http://domain.tld/typo3/index.php
This webpage is not available.

The webpage at http://domain.tld/typo3/index.php might be temporarily down or it may have moved permanently to a new web address.

More information on this error
Below is the original error message

Error 324 (net::ERR_EMPTY_RESPONSE): Unknown error.
(8:37:31) icq-number Same problem as yesterday
(8:37:39) icq-number Now Backend is coming
(8:37:53) icq-number but we can't login as the database seems not to be there
(8:38:10) icq-number This webpage is not available.

The webpage at http://domain.tld/typo3/index.php might be temporarily down or it may have moved permanently to a new web address.

More information on this error
Below is the original error message

Error 324 (net::ERR_EMPTY_RESPONSE): Unknown error.
(8:39:05) icq-number Fatal error: Cannot run code from this file in conjunction with non encoded files in /domain-path/a7/sub/jobberbase/_templates/_cache/%%E5^E51^E51533DF%%loops.tpl.php on line 1861
(8:39:07) icq-number http://sub.domain.tld/#latest-jobs-freelance
(8:39:19) icq-number SAME ENCODING PROBLEM LIKE YESTERDAY
(8:39:35) icq-number WHEN WILL YOU CHANGE YOUR SERVER SETTINGS TO THOSE WHICH HAVE BEEN IN PLACE LAST WEEK
(8:40:16) icq-number ALWAYS REMEMBER WE ARE RUNNING OWN PHP - WHICH YOU SHOULD UPDATE IMMEDIATELY TO 5.2.9 BECAUSE OF MAJOR SECURITY ISSUES IN LOWER VERSIONS
(8:42:47) icq-number when we try to login we get always again and again the webpage is not available
(8:43:11) icq-number we cleared already caches have reloaded many time ctrl. F5 tested and so on and so on
(8:43:15) icq-number check your server
(8:44:01) icq-number CPanel is still not loading
(8:44:06) icq-number ==============
(8:44:11) icq-number NO CPANEL
(8:44:13) icq-number ============
(8:45:34) 242559147 The issue is fixed , please check now
(8:46:32) icq-number Nothing fixed
(8:46:44) icq-number check http://sub.domain.tld/
(8:46:50) icq-number FATAL ERROR
(8:47:11) icq-number the error we aregetting since sunday when you changed the server stuff
(8:47:18) icq-number and which is blocking our sites
(8:47:22) icq-number all oof the m
(8:47:25) icq-number ENCODING
(8:47:36) 242559147 ok , please post a ticket regarding this. We will look into it .
(8:47:55) icq-number I REALLY THING YOU ARE VERY FORGETTABLE
(8:48:21) icq-number AS I HAVE ALREADY POSTED MANY MANY MNAY TICKETS SINCE 5 DAYS BECAUSE OF THIS AS DIJO IS ALWYAS RMEEBEREING ME TO POST TICKETS
(8:48:28) icq-number CHECK YOUR TICKETS
(8:48:45) icq-number MAY I GUESS
(8:48:50) icq-number YOUR NEXT ANSWER IS
(8:49:01) icq-number YOUR TICKET NUMBER PLEASE
(8:49:03) icq-number OR????
(8:49:23) icq-number SIMPLY SCROLL UP THE CHAT HISTORY AND READ
(8:49:53) icq-number
There is some minor load issue in the server
16:29
We are working on it
domain2 6:22 PM
now cpanel mysql is faster but phpmyadmin still lllllllooooooaaaaaadddds
02:50
We still have the login problem
03:10
when will this stupid encoding error besolved it is blocking our work since 4 days now
thursday, april 16, 2009
8:13 AM
domain2 8:13 AM
ALL OUR SITES ARE DOWM
13:52
STILL DOWN
14:01
NOT ABLE TO WORK NOW SINCE 5 DAYS
14:05
LOGIN ERRORS
14:09
ENCODING ERRORS
14:20
NOW SITES - COMPLETE ACCOUNT - DOWN
14:24
domain.tld
dijo - esupport24 8:19 AM
ok , let me check
domain2 8:19 AM
nothing working
19:56
51 people sitting and waiting
30:49
I can't even load cpanel
31:02
Oops! This link appears broken.
Suggestions:
Go to domain2. com
Search domain.tld for cpanel
Search on Google:
dijo - esupport24 8:33 AM
Please check now
domain2 8:33 AM
This webpage is not available.

The webpage at http://domain.tld/ might be temporarily down or it may have moved permanently to a new web address.

More information on this error
Below is the original error message

Error 324 (net::ERR_EMPTY_RESPONSE): Unknown error.
34:13
NOTHING
34:17
only other error message
35:50
Warning: mysql_fetch_assoc(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 834

Warning: mysql_free_result(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 861

Error!

No TypoScript template found!

Warning: unlink(/domain-path/typo3temp/locks/977a44e3d06c05320a4461c2385d964d) [function.unlink]: No such file or directory in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_lock.php on line 216
36:03
DATABASE STILL NOT WORKING LIKE YESTERDAY
36:42
http://domain.tld/typo3/index.php
This webpage is not available.

The webpage at http://domain.tld/typo3/index.php might be temporarily down or it may have moved permanently to a new web address.

More information on this error
Below is the original error message

Error 324 (net::ERR_EMPTY_RESPONSE): Unknown error.
37:31
Same problem as yesterday
37:39
Now Backend is coming
37:53
but we can't login as the database seems not to be there
38:10
This webpage is not available.

The webpage at http://domain.tld/typo3/index.php might be temporarily down or it may have moved permanently to a new web address.

More information on this error
Below is the original error message

Error 324 (net::ERR_EMPTY_RESPONSE): Unknown error.
39:05
Fatal error: Cannot run code from this file in conjunction with non encoded files in /domain-path/sub/jobberbase/_templates/_cache/%%E5^E51^E51533DF%%loops.tpl.php on line 1861
39:07
http://sub.domain.tld/#latest-jobs-freelance
39:19
SAME ENCODING PROBLEM LIKE YESTERDAY
39:35
WHEN WILL YOU CHANGE YOUR SERVER SETTINGS TO THOSE WHICH HAVE BEEN IN PLACE LAST WEEK
40:16
ALWAYS REMEMBER WE ARE RUNNING OWN PHP - WHICH YOU SHOULD UPDATE IMMEDIATELY TO 5.2.9 BECAUSE OF MAJOR SECURITY ISSUES IN LOWER VERSIONS
42:47
when we try to login we get always again and again the webpage is not available
43:11
we cleared already caches have reloaded many time ctrl. F5 tested and so on and so on
43:15
check your server
44:01
CPanel is still not loading
44:06
==============
44:11
NO CPANEL
44:13
============
dijo - esupport24 8:45 AM
The issue is fixed , please check now
domain2 8:46 AM
Nothing fixed
46:44
check http://sub.domain.tld/
46:50
FATAL ERROR
47:11
the error we aregetting since sunday when you changed the server stuff
47:18
and which is blocking our sites
47:22
all oof the m
47:25
ENCODING
dijo - esupport24 8:47 AM
ok , please post a ticket regarding this. We will look into it .
domain2 8:47 AM
I REALLY THING YOU ARE VERY FORGETTABLE
48:21
AS I HAVE ALREADY POSTED MANY MANY MNAY TICKETS SINCE 5 DAYS BECAUSE OF THIS AS DIJO IS ALWYAS RMEEBEREING ME TO POST TICKETS
48:28
CHECK YOUR TICKETS
48:45
MAY I GUESS
48:50
YOUR NEXT ANSWER IS
49:01
YOUR TICKET NUMBER PLEASE
49:03
OR????
49:23
SIMPLY SCROLL UP THE CHAT HISTORY AND READ
(8:51:45) 242559147 ok , it may be in the level 2 queue , we will look into it at the earliest
(8:52:03) icq-number we are waiting since 5 DAYS already
(8:52:09) icq-number NOW NOW NOW
(8:52:16) icq-number we lost customers already
(8:52:29) icq-number not the earliest
(8:52:40) icq-number YOU MADE THE MASS
(8:52:43) icq-number ON SUNDAY
(8:52:49) icq-number YOU CHANGED OUR SETTINGS
(8:52:57) icq-number SO YOU REPAIR IT
(8:53:17) icq-number YOUR SUPPORT HAS ALREADY VERUFIED THAT THEY HAVE MADE AND CAUSED THIS PROBLEM
(8:53:47) icq-number CHECK THE PERMISSIONS
(8:54:02) icq-number OUR TEMP FILES HAVE ALL 99/99
(8:54:04) icq-number WHY???
(8:54:13) icq-number SHOULD BE domain2/domain2
(8:54:23) icq-number I.E
(8:54:35) icq-number http://sub.domain.tld/
(8:54:52) icq-number WHEN YOU DELETE THE CACHE THE PAGE IS LOADING OK 1 TIME ONLY
(8:55:03) icq-number ANOTHER TIME IT SHOWS THE ERROR WHEN RELAODING
(8:55:13) icq-number IN OTHER WORDS IT CAN NOT READ THE CACHE FILES
(8:55:24) icq-number AS THEY GET ENCODED IN THE WRONG WAY
(8:55:37) icq-number YOU HAVE ZEND ACTIVE
(8:56:00) icq-number TO CHECK IF ZEND IS CAUSEING THE PROBLEM SIMPLY SWITCH IT OFF AND CHECK WITH RELOADINGT http://sub.domain.tld/
(8:56:30) icq-number IF THE ERROR IS GONE ITS YOUR ZEND CACHING WHICH IS CAUSING THE PROBLEM AND YOU NEED TO CHANGE THE SETTINGS THERE

============================

I posted several tickets now as you recommended and will do so every hour again
22:40
Also you can read our blog as we posted the complete conversation to show how support at imhosted is working
22:42
http://apapococ.blogspot.com/
dijo - esupport24 9:23 AM
Ok
23:29
I will jus check that

to be continued at least hourly

Since 8th April we are waiting for a solution!!!
26:16
beside none working servers and technicians always asking us the same thing and recommending to post a ticket we've got nothing until than

Thanks for contacting us
Your message has been received! We will respond to you as soon as possible.

Your reference number is: #TUX-22625-587

Thanks for contacting us
Your message has been received! We will respond to you as soon as possible.

Your reference number is: #VGG-76829-286

IMHOSTED A GREAT DESASTER PART 4

2009-04-15T09:20:00.000+07:00

============================

15. April 2009

============================

(10:47:29) icq-number something seems to be wrong in cpanel
(10:47:40) 242559147 Hi
(10:47:46) icq-number it shows 0/999 for SQL Databases but we have a lot of databases
(10:48:02) icq-number and they are all visible
(10:48:07) 242559147 May I know the domain name please
(10:48:14) icq-number domain2
(10:48:45) 242559147 Ok
(10:48:58) 242559147 I will have a check
(10:51:02) icq-number by the way is there a chance that imhosted sets all settings in MYSQL to UTF8 as it is always a pain in the ass to have latin_swedish stuff
(10:53:16) icq-number phpmyadmin is again not loading
(10:53:22) icq-number already waiting 3 minutes
(10:53:59) 242559147 I am checking
(11:19:46) icq-number phpMyAdmin - Error
#2002 - The server is not responding (or the local MySQL server's socket is not correctly configured)
(11:21:58) icq-number renaming databases is not possible
(11:22:07) icq-number it asks you to create and drop databases
(11:22:18) icq-number renaming is somwhat different
(11:22:33) 242559147 Ok
(11:23:14) 242559147 Can you please post a ticket regarding this issue , we will definately get back to you via ticket
(11:23:35) icq-number ok
(11:25:36) icq-number when you copy a complete folder in cpanel with subfolders than you loose the file attributes they get set to 755
(11:26:09) 242559147 by default the permission of folders should be 755
(11:27:38) icq-number when you have a huge folderstructure and need to copy this huge folder structure so that YOU have a demo to test it means for us HOURS to find out and reset all the file and folder permissions to the right ones. So it is really not usefull to have a complete 755 RESET of all folders, when you copy a folder structure
(11:28:11) icq-number So now please check our problem without a DEMO as it would take hours to reset all file permissions
(11:28:29) 242559147 Ok , I will check
(11:28:33) icq-number we still have the problem that we get this encoding errors since your server break down
(11:28:39) 242559147 Please mention this in the ticket as well
(11:28:58) 242559147 We will fix it and get beck to you right away
(11:30:10) icq-number [support #JHW-41819-844] MULTIPLE ERRORS
(11:30:17) 242559147 Ok
(11:30:20) 242559147 Thanks a lot
(11:30:28) 242559147 I will get back to you via ticket
(11:30:47) icq-number I hope it does nottake again days to solve this problem
(11:31:03) 242559147 no , it will not
(11:31:28) icq-number ;-) I hope so as the 2 hours fromsunday took 2 days
(11:31:56) 242559147 I will see to it that it is answered as soon as possible :0
(11:31:58) 242559147 :)
(11:32:04) icq-number thx
(11:32:20) 242559147 Most welcome
(11:50:48) icq-number oh wow
(11:51:03) icq-number now I have doubled folders in my jobberbase folder
(11:51:06) icq-number how that
(11:51:08) icq-number ???
(11:51:22) icq-number domain.tld/a8/jobberbase
(11:51:39) icq-number all folders got doubled with the same name even
(11:52:12) icq-number when you click on the left foldertree in cpanel filemanager
(11:52:23) icq-number in the main window only one is visible
(11:53:12) icq-number on the other hand the folder domain.tld/a7/sub is missing in the left foldertree but visible in the mainwindow
(11:53:17) icq-number very strange
(12:05:47) icq-number cpanel is sssssssslslllllllllllooooooooooowwwwwwwwwww
(12:33:33) icq-number Even I just created a new database I can't see any
(12:33:35) icq-number There are no databases associated with your account.
(13:09:59) icq-number phpMyAdmin ssssssllllllllooooooowwww nearly standing same cpanel
(13:11:13) icq-number FTP
(13:11:15) icq-number Connection timed out
Error: Could not connect to server
Status: Resolving address of domain.tld
Status: Connecting to 207.210.103.242:21...
Status: Connection established, waiting for welcome message...
(13:11:57) icq-number ssh still working but cpanel NOT and not FTP
(13:16:13) icq-number phpMyAdmin not working
(13:33:46) icq-number phpMyAdmin - Error
#2002 - The server is not responding (or the local MySQL server's socket is not correctly configured)
(13:33:55) icq-number IS THERE SOMEBODY
(13:34:19) 242559147 I am getting your errors
(13:34:39) icq-number ok fine - actually not fine - please help to solve them
(13:34:51) icq-number I am just preparing some site copies for your to test
(13:35:07) 242559147 Sure
(13:35:18) icq-number There are no databases associated with your account.
(13:35:24) icq-number same problem as before
(13:35:31) icq-number all database goine in cpanel
(13:42:07) icq-number sorry but I cannot setup anything as phpmyadmin and your database server seems not to be working
(13:42:18) icq-number #2002 - The server is not responding (or the local MySQL server's socket is not correctly configured)
(13:42:37) 242559147 Please wait a bit
(13:42:46) 242559147 there is some isues with the server right now
(13:42:51) 242559147 we are working on it
(13:42:57) 242559147 Kindly check after sometime
(13:43:02) icq-number we had this already on sunday
(13:43:15) icq-number it took 2 days to get the server back
(13:43:58) 242559147 I will se to it it gets fixed as soon as possible
(13:44:10) icq-number I hope so
(13:48:21) icq-number I sent you the details for the test sites you can use
(13:48:48) icq-number to get into TYPO3 simply go to
(13:49:25) icq-number imhost.domain.tld/path/typo3/install
(13:49:33) icq-number path = t3pack or yaml
(13:50:13) icq-number and here you use the standard password joh316 (please create a new one as this pw is known from everybody!!!)
(13:50:29) icq-number than go to Database Analyser
(13:50:38) icq-number scroll down and create a new admin user
(13:51:02) icq-number than you can login to the backend of TYPO3 with the created User details
(15:09:42) icq-number Here are the login Data to TYPO3:

http://imhost.domain.tld/yaml/typo3/
user: imhost
pw: pass!word

try to login and you will see the error.
Play around with the reload buttom and if you are lucky you will be able to see thebackend, if not you get a database error, a server not connected error or anything else but no backend

ON ALL Our sites this is happening!!!

encoding error

==================

http://imhost.domain.tld/t3pack/typo3/
Username: imhost
Password: pass!word
(15:10:28) 242559147 Ok, Thanks a lot for the details
(15:10:41) icq-number now you can see the backenderrors
(15:10:46) 242559147 ok
(15:10:52) icq-number it is on all our many typo3 sites the same
(15:10:58) icq-number also on the jobberbase sites
(15:11:04) 242559147 ok
(15:12:08) icq-number i.e the YAML installation is the default installation they offer from t3net which is running on 100 of sites like normal so it is NOT the TYPO3 code but some server settings which make things worse
(16:01:35) icq-number when is the server again running as we still can't do anything FTP not working CPanel Slow terrible
(16:01:46) icq-number it is noew the 4th day with these problems
(16:02:54) icq-number Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, webmaster@imhost.domain.tld and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.
(16:05:11) icq-number Database Error

The current username, password or host was not accepted when the connection to the database was attempted to be established!
(16:05:18) icq-number http://demo.domain.tld/
(16:05:47) icq-number Warning: mysqli::mysqli() [mysqli.mysqli]: (HY000/2002): Can't connect to local MySQL server through socket '/var/lib/mysql/mysql.sock' (111) in /domain-path/a7/imhost/jobberbase/_includes/class.Db.php(22) : eval()'d code on line 1

Warning: mysqli::query() [mysqli.query]: Couldn't fetch Db in /domain-path/a7/imhost/jobberbase/_includes/class.Db.php on line 74

Warning: mysqli_error() [function.mysqli-error]: Couldn't fetch Db in /domain-path/a7/imhost/jobberbase/_includes/class.Db.php on line 75

Warning: mysqli::query() [mysqli.query]: Couldn't fetch Db in /domain-path/a7/imhost/jobberbase/_includes/class.Db.php on line 33

Warning: mysqli_error() [function.mysqli-error]: Couldn't fetch Db in /domain-path/a7/imhost/jobberbase/_includes/class.Db.php on line 34

Fatal error: Call to a member function fetch_assoc() on a non-object in /domain-path/a7/imhost/jobberbase/_includes/class.Job.php on line 1042
(17:47:47) icq-number Now we have the next problem with Opengoo even the old access problems have not been solved until now!!!
(17:47:54) icq-number we are waiting already 4 days
(17:47:58) icq-number This webpage is not available.

The webpage at http://domain.tld/docs/public/install/index.php?step=2 might be temporarily down or it may have moved permanently to a new web address.

More information on this error
Below is the original error message

Error 324 (net::ERR_EMPTY_RESPONSE): Unknown error.
(17:49:32) icq-number Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 2240544768 bytes) in Unknown on line 0
(17:49:51) icq-number I really don't know what those people have changed on the weekend which crashed your server
(18:10:39) icq-number Where are you
(18:10:51) icq-number we can't proceed as again encoding error
(18:11:02) icq-number this time in opengoo
(18:11:16) icq-number Fatal error: Cannot run code from this file in conjunction with non encoded files in /domain-path/a8/opengoo/lisgoo/environment/functions/general.php on line 39
(18:12:05) 242559147 I have opened the page http://domain.tld/docs/public/install/index.php?step=2 without any issues
(18:12:22) icq-number It is stop and go ? why
(18:12:44) icq-number we still can't login in all of our TYPO3 sites because of this encoding errors

IMHOSTED A GREAT DESASTER PART 3

2009-04-14T09:18:00.000+07:00

==============================

14. April 2009

==============================

(0:05:22) icq-number is there still somebody
(0:05:29) icq-number HELLO
(0:05:45) icq-number Fatal error: Cannot run code from this file in conjunction with non encoded files in /domain-path/a8/domain2/typo3conf/ext/templavoila_pagemod/mod1/conf.php on line 392
(0:06:02) icq-number These errors are caused by the server settings
(0:06:20) 242559147 Please post a ticket regarding this issue
(0:06:22) icq-number somehow you are using something which encodes files
(0:06:31) icq-number have already done twice
(0:06:37) icq-number but no answers
(0:06:47) 242559147 Our senior techs will look into the issue
(0:06:56) 242559147 give me the ticket ID
(0:07:34) icq-number support #TMH-39546-152
(0:07:40) icq-number post about 96
(0:09:02) 242559147 It is replied 74 days back
(0:09:15) 242559147 please post a new ticket regarding this issue
(0:09:17) icq-number we have lots of problems with your servers
(0:09:24) icq-number it comes and goes on and on
(0:09:39) icq-number and since several days we have now this error with the encoding stuff
(0:09:54) icq-number and since the server is back we can't login in no site into the backend
(0:11:29) icq-number Fatal error: Cannot run code from this file in conjunction with non encoded files in
(0:11:50) icq-number this is happening in TYPO3 but also in jobberbase now - so it is NOT related to one application
(0:12:18) icq-number must be some server settings which have been changed or again permission issues.
(0:14:22) icq-number #REQ-19113-947
(0:14:41) icq-number here a new one so you can see it more clearly and focused on this issue
(0:16:32) 242559147 yes
(0:16:37) 242559147 we got it
(0:16:49) 242559147 we will check it and update you
(0:16:56) icq-number ok we have no chance to get into thebackend
(0:37:09) icq-number I guess it has to do with a php function which gets called by
domain.tld/typo3/backend.php
(0:37:33) icq-number as here we get again the encoding Fatal Error or The database error
(0:37:34) icq-number The current username, password or host was not accepted when the connection to the database was attempted to be established!

Database Error
(0:38:17) icq-number even we just had a running backend (partly) when we called domain.tld/alt_main.php
(0:39:18) icq-number So I guess that the file backend.php is calling something in PHP which is wrong at the moment - do you have error logs and could you please check this
(0:47:03) icq-number is the MYSQL server running in compatible mode or in strict mode
(0:57:05) icq-number Another resource for solving the problem:
(0:58:02) icq-number Certain Versions of ZDebian Linux include libxml that removes all "&" characters from the XML on parsing. This may corrupt TYPO3 data
(0:59:13) icq-number PHP must have the folwing extensions installed
(0:59:31) icq-number cURL
(0:59:34) icq-number filter
(0:59:38) icq-number GD2
(0:59:40) icq-number JSON
(0:59:43) icq-number mbstring
(0:59:49) icq-number mysql
(0:59:57) icq-number pcre
(1:00:01) icq-number session
(1:00:03) icq-number SPL
(1:00:07) icq-number standard
(1:00:09) icq-number xml
(1:03:12) icq-number TYPO3 requires a web server with a PHP installation and a database. While TYPO3
can be configured to run on many web servers with different databases, this
document assumes that Apache and MySQL will be used. This document does not
cover using TYPO3 with other databases or web servers.

The following configuration is the minimum required:
- a web server capable of running PHP
- PHP 5.2.0 or newer with the following extensions:
- filter
- GD2
- JSON
- mysql
- pcre
- session
- SPL
- standard
- xml
Some extensions can be optionally compiled into PHP. A list of loaded
extensions can be checked using the phpinfo() function.
- memory_limit set to at least to 64M in php.ini
- MySQL 4.1 or newer
- 200 MB of disk space
- AllowOverride in the Apache configuration includes "Indexes" and "FileInfo"
(see FAQ below)

The following configuration is recommended:
- Apache 2.x
- mod_expires and mod_rewrite enabled in the Apache configuration
- PHP 5.2.0 or newer with the following extensions:
- cURL
- filter
- GD2
- JSON
- mbstring
- mysql
- pcre
- session
- SPL
- standard
- xml
Some extensions can be optionally compiled into PHP. A list of loaded
extensions can be checked using the phpinfo() function.
- memory_limit set to 128M or more in php.ini
- MySQL 5.1 or newer
- GraphicsMagick
- 200 MB or more of disk space
- AllowOverride in the Apache configuration includes "Indexes" and "FileInfo"
(see FAQ below)
(1:22:47) icq-number PLease check perhaps than those errors can be solved forever
(1:22:50) icq-number Thanks
(10:39:35) icq-number Hi Dijo
(10:39:51) icq-number we still have the problems and our ticket hasn't been answered until now
(10:40:01) icq-number it is now 3 days not working good
(10:40:07) 242559147 May I know the ticket Id please
(10:40:17) icq-number PHPMyAdmin is also loading NOT
(10:41:26) icq-number #REQ-19113-947
(10:41:35) 242559147 Ok
(10:41:44) 242559147 Will check now
(10:41:49) icq-number This is concerning our major login problems on all sites and the encoding errors
(10:42:10) icq-number but since today I also can't access phpmyadmin from cpanel
(10:42:21) 242559147 Oh k]
(10:44:07) icq-number on all our backends we can't login - but it was possible on all sites last week
(10:44:08) icq-number Login-error or session timed-out

No user logged in! Sorry, I can't proceed then!

(You must have cookies enabled!)

If your session has just timed-out, you may
click here to re-login.
(10:44:36) 242559147 Ok, Thanks a lot for the error logs
(11:05:50) icq-number The server is reacting very very slow and phpmyadmin is a snail - takes about 5 min to reload
(14:15:43) icq-number We still have the same Problem
(14:15:51) icq-number not only in TYPO3 sites
(14:15:53) icq-number i.e.
(14:15:55) icq-number Fatal error: Cannot run code from this file in conjunction with non encoded files in /domain-path/a8/jobberbase/jobs/_templates/_cache/%%E5^E51^E51533DF%%loops.tpl.php on line 1861
(14:17:24) icq-number This error appears since the server is back. When we delete the cache it works fine but comes again as soon the site gets recalled again. In other words are you using any kind of encoding stuff or a special caching engine for your php than this isn't confiured right. All this wasn't before
(14:21:15) 242559147 Ok, please give me a moment while I check
(14:44:43) icq-number go to /www/a8/jobberbase/jobs/_templates
and delete the folder _cache in
go to /www/a8/jobberbase/jobs/_templates/_cache

and recreate it new giving 777
(14:44:59) icq-number Then you reload the page
(14:45:00) icq-number http://domain.tld/jobs/
(14:45:08) icq-number and everything seems to be fine
(14:45:21) 242559147 ok
(14:45:26) icq-number now reload again and you have again the error with the encoding file
(15:41:28) icq-number again we can't coonect to the server
(15:41:44) icq-number Connection timed out
Error: Could not connect to server
Status: Waiting to retry...
Status: Resolving address of domain.tld
Status: Connecting to 207.210.103.242:21...
(15:41:52) 242559147 There is some issues with the server
(15:41:56) 242559147 we are working on it
(15:42:13) icq-number Does this mean another day no work
(17:42:36) icq-number We still have this encoding problem on all our sites
(17:42:53) icq-number i.e
(17:42:55) icq-number Fatal error: Cannot run code from this file in conjunction with non encoded files in /domain-path/a8/jobberbase/jobs/_templates/_cache/%%E5^E51^E51533DF%%loops.tpl.php on line 1861
(18:12:13) icq-number Hi Dijo
(18:12:33) icq-number I realize that all cahe files are actually 99 99 owner group
(18:13:18) icq-number this is in all applications the same and I guess that the permissions are actually causing this encoding error as the temp files can not be overwritten by domain2/domain2 if they are 99/99
(18:13:30) icq-number can yu please check
(18:18:12) icq-number Do you have the CSS Validator blocked
(18:18:14) icq-number Target: http://domain.tld/jobs/css/main.css

I/O Error: Unable to contact target server domain.tld:80 after 3 tries.
(18:18:26) icq-number http://jigsaw.w3.org/css-validator/validator?uri=http://domain.tld/jobs/css/main.css
(18:22:33) icq-number the encoding error is caused by an XML parsing error in all applications
(18:22:50) icq-number what is activated or missing in PHP that we now get these errors
(18:23:08) icq-number his file in conjunction with non encoded files in
(18:35:40) icq-number Hi is still somebody there
(18:38:25) 242559147 Yes
(18:38:56) icq-number We still have our login problem and those encoding errors
(18:39:07) icq-number it seems it is a XML parsing problem
(18:39:25) icq-number also the TEMP files always get generated as 99 99
(18:40:12) 242559147 Please post a ticket regarding your issue, so that our senior techs will look into it
(18:41:50) icq-number I have already posted many times and no response
(18:42:02) icq-number I gave you this moring already the ticket numbers
(18:42:10) icq-number scroll up th echat history
(18:42:18) icq-number it was about 10 Hours ago
(18:42:29) icq-number we wait since 3 days to get our sites working again
(18:42:42) icq-number but NO HELP from your SENIORS at all
(18:42:49) icq-number You change settings on the server
(18:42:56) icq-number You set up new settings
(18:43:02) icq-number without informing customers
(18:43:08) icq-number and our sites ran down
(18:43:14) icq-number nobody takes care
(18:43:22) icq-number we get even no compensation
(18:43:27) icq-number this is incredible
(18:43:38) icq-number it is day 3 that we can't work because of imhosted
(18:43:48) icq-number have a look to 2006 in our chat history
(18:44:02) icq-number there we had exact the same problem our site was down for months!!!
(18:44:13) icq-number because you weren't able to solve the problem
(18:44:28) icq-number so please check the settings and get our sites running
(18:47:22) icq-number You told us already that you will check but until now we did notget any answer
(18:47:51) 242559147 can you give me the ticket ID which you have posted ?
(18:49:14) icq-number (0:14:22) icq-number #REQ-19113-947
(0:14:41) icq-number here a new one so you can see it more clearly and focused on this issue
(18:49:43) icq-number as you see I have sent you this number already over 6 hours ago

IMHOSTED A GREAT DESASTER PART 2

2009-04-13T09:17:00.000+07:00

===========================

13. April 2009

===========================

(9:35:11) icq-number Happy easter
(9:35:25) icq-number we have major problems since yesterday with all sites on our account
(9:35:31) icq-number we dcan't do anything
(9:35:43) icq-number it seems that again somebody has changed PHP settings
(9:35:59) 242559147 Hi,may i know your domain name?
(9:36:03) icq-number fopen is activated on the ste again too
(9:36:05) icq-number domain2
(9:36:21) icq-number we weren't able to work already yesterday
(9:36:39) icq-number we can't even login with our passwords
(9:36:52) icq-number seems that some session stuff is corrupt in php
(9:37:16) icq-number Warning: Unknown: open(/domain-path/sessions/sess_8a68d16c3ebd34a9217a9cf28dab4bbb, O_RDWR) failed: Read-only file system (30) in Unknown on line 0

Warning: Unknown: Failed to write session data (files). Please verify that the current setting of session.save_path is correct (/domain-path/sessions) in Unknown on line 0
(9:37:18) 242559147 Please wait till i check the information for you.
(9:37:43) icq-number this is one of the sites all others are more or less the same and some show even more errors
(9:39:02) icq-number even files are 777 we get a read and write error
(9:39:22) icq-number and temp_ files get written with 99 99
(9:39:39) 242559147 The server is taken down for maintainance.Please try accessing your site after sometime.
(9:39:51) 242559147 We are sorry for the inconvenience caused.
(9:40:00) icq-number what does it mean after some time
(9:40:11) icq-number we need to work here it is alreay 10 am here
(9:40:21) icq-number when will the server work again
(9:40:26) icq-number 99% uptime ;-)
(9:40:54) icq-number please give us a time so we can send our staff home and don't need to pay them
(9:41:52) 242559147 We are extremely sorry for the inconvenience caused to you so far
(9:41:52) icq-number strange I can still access the server - how can you say its offline
(9:42:55) 242559147 There are some technical difficulties with the server
(9:43:14) icq-number Failed to write session data (files). Please verify that the current setting of session.save_path is correct (/domain-path/sessions) in Unknown on line 0
(9:43:25) icq-number here is the problem - it is your session stuff
(9:43:39) icq-number the path is incorrect
(9:44:07) 242559147 There is a problem with the filesystem on the server, our engineers are working on it at the moment.
(9:44:31) 242559147 Once the server is back online, you will be able to work with your application
(9:44:53) 242559147 Server might go down for maintenance in a while, please be patient.
(9:45:20) icq-number The sessions folder has only read only too
(9:45:23) icq-number yeah ok
(9:45:33) icq-number how long will it take
(9:46:29) 242559147 We have informed our datacentre and they'll do the needful.
(9:46:45) icq-number yeah but how long will it take
(9:46:52) icq-number so we can replane our tasks
(9:48:18) 242559147 It might take 30mins - 2 hours.
(9:48:24) icq-number ok hx
(9:48:35) 242559147 However we are still in touch with DC
(9:48:58) icq-number washington, Obama wow
(9:49:25) icq-number hopefuly no water from the portugese waterdog in your harddrives
(9:50:02) icq-number It is a very nice dog I like it
(9:50:14) icq-number never heard of it before
(14:21:47) icq-number Hi we are waiting meanwhile 5 hours and still the server and all our sites are not running
(14:21:52) icq-number what's up
(14:31:37) icq-number Hi somebody there?
(14:31:46) 242559147 Hi
(14:31:49) icq-number when is the server again running
(14:31:55) 242559147 We are sorry for the inconvenience caused.
(14:31:56) icq-number we are down now over 5 hours
(14:32:05) icq-number costs a lot money
(14:32:11) icq-number what is broken
(14:32:15) icq-number how long will it take
(14:32:29) 242559147 There are some technical issues with the server which our engineers are taking care of.
(14:32:44) icq-number You already said this 5 hours ago
(14:32:51) 242559147 we request your patience.
(14:33:41) icq-number as a bonus you should upgrade the customers from this server to the newest webspace sizes and benefits
(14:35:17) icq-number we still have only a small 200GB size
(14:35:18) icq-number http://imhosted.com/hosting_plans.shtml
(14:35:36) icq-number this would be a bonus for all the trouble at easter
(14:35:45) icq-number unlimited everything
(14:37:01) icq-number think about it and please let us know as we can't work and are loosing customers and money because of the inconvenience imhosted is causing - and was already causing nearly every month in our account - check our support history "domain2"
(14:37:05) icq-number domain.tld
(17:12:16) icq-number NOT WORKING

domain.tld loads at domain.tld/typo3/install
but our website itself NOT
http://domain.tld
or the backend
http://domain.tld/typo3

it seems the database server or the connection to it isn't working as the install tool does not need the database server - please check it

Andi
(17:12:51) icq-number The current username, password or host was not accepted when the connection to the database was attempted to be established!

Database Error
(17:13:27) icq-number at domain.tld you will get
(17:13:28) icq-number Warning: mysql_fetch_assoc(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 834

Warning: mysql_free_result(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 861

Warning: mysql_fetch_assoc(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 834

Warning: mysql_fetch_assoc(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 834

Warning: mysql_free_result(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 861

Warning: mysql_fetch_assoc(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 834

Warning: mysql_free_result(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 861

Warning: mysql_num_rows(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 821

Warning: mysql_fetch_assoc(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 834

Warning: mysql_free_result(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 861

Warning: mysql_fetch_assoc(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 834

Warning: mysql_free_result(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 861

Warning: mysql_fetch_assoc(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 834

Warning: mysql_free_result(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 861

Warning: mysql_fetch_assoc(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 834

Warning: mysql_fetch_assoc(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 834

Warning: mysql_free_result(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 861

Warning: mysql_fetch_assoc(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 834

Warning: mysql_fetch_row(): supplied argument is not a valid MySQL result resource in /domain-path/a8/domain2/typo3conf/ext/de_timezone/pi1/class.tx_detimezone_pi1.php on line 98

Warning: mysql_fetch_assoc(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 834

Warning: mysql_fetch_assoc(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 834

Warning: mysql_num_rows(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 821

Warning: mysql_num_rows(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 821

Warning: mysql_fetch_assoc(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 834
(17:13:40) 242559147 The server is facing some issues
(17:13:52) 242559147 Our senior techs are working on it
(17:14:02) icq-number support@imhosted.com to ab.becker
show details 4:57 PM (16 minutes ago)

Reply

The issue has been fixed, please check now.

James
Technical Analyst
(17:14:19) icq-number They wrote that they have FIXEDit already - but this is NOT the case
(17:14:44) icq-number we are waiting for a running server since 7am now we have already 17:14
(17:14:55) icq-number 10 hours waiting and still no solution
(17:15:37) icq-number Server is offline again
(17:16:19) 242559147 Sorry again
(17:16:27) icq-number yep
(17:16:31) 242559147 It will be fine shortly
(17:16:47) icq-number we hope so as some of our employees now finish there workday
(17:17:07) icq-number and the new shift is coming
(17:50:02) icq-number Here are our sites which worked ALL perfect before the clash and before you messed up again with fopen and openbase dir

ALL had no error messages and all sites where NOT edited since the server went down - because we were not able to access the server at all

Here all sites which should all work perfect

http://domain.tld
http://domain.tld/typo3 (login and see if database loads or it gives wrong password error - right now it shows that no database is connected)
http://domain.tld/typo3/install

--------

http://demo.domain.tld/
http://demo.domain.tld/typo3 (login and see if database loads or it gives wrong password error - right now it shows that no database is connected)
http://demo.domain.tld/typo3/install

--------

http://test.domain.tld/
http://test.domain.tld/typo3 (login and see if database loads or it gives wrong password error - right now it shows that no database is connected)
http://test.domain.tld/typo3/install

--------

http://sub2.domain.tld/
http://sub2.domain.tld/typo3 (login and see if database loads or it gives wrong password error - right now it shows that no database is connected)
http://sub2.domain.tld/typo3/install

--------

http://sub1.domain-path1/
http://sub1.domain-path1/typo3 (login and see if database loads or it gives wrong password error - right now it shows that no database is connected)
http://sub1.domain-path1/typo3/install

--------

http://sub3.domain-path1/
http://sub3.domain-path1/typo3 (login and see if database loads or it gives wrong password error - right now it shows that no database is connected)
http://sub3.domain-path1/typo3/install

--------

http://sub3.domain-path1/
http://sub3.domain-path1/typo3 (login and see if database loads or it gives wrong password error - right now it shows that no database is connected)
http://sub3.domain-path1/typo3/install

--------

http://domain.tld/
http://domain.tld/typo3 (login and see if database loads or it gives wrong password error - right now it shows that no database is connected)
http://domain.tld/typo3/install

--------

http://domain.tld/jobs

http://domain.tld/live

http://domain.tld/martina

-------

There are several other sites as we have quite many but I don't remember their URLs now but you can see them in the tree and also in our MySQL

-------

Beside this it is NOT possible to connect via filezilla FTP or SFTP or via Putty SSH

Cpanel is also NOT working!!!
Oops! This link appears broken.
Suggestions:
Go to domain.tld
Search domain.tld for cpanel
Search on Google:
(17:50:29) icq-number support@imhosted.com to ab.becker
show details 5:32 PM (17 minutes ago)

Reply

Your sites are well accessible here, please check it once again from your end. If you're still unable to browse it, please let us know. Do provide us the error message if any, in that case.

James
Technical Analyst
(17:50:48) icq-number Don't k now what he is actually checking but here we see absolut NO PROGRESS
(17:50:51) icq-number at all
(17:51:43) icq-number Waiting to retry...
Status: Resolving address of domain.tld
Status: Connecting to 207.210.103.242:21...
Error: Connection timed out
Error: Could not connect to server
(18:24:19) icq-number We still can't access any of our sites or ftp or ssh
(18:25:05) icq-number Connection timed out
Error: Could not connect to server
Status: Resolving address of domain.tld
Status: Connecting to 207.210.103.242:21...
Error: Connection timed out
Error: Could not connect to server
Status: Waiting to retry...
(19:21:08) icq-number http://72.14.235.132/search?q=cache:http://domain.tld/
(19:21:35) icq-number Hi DIJO when will our site be BACK - OUR SITES and complete account with lots of sites
(19:21:47) icq-number we are already waiting now over 12 hours
(19:21:56) icq-number No 99.9% uptime
(19:22:02) icq-number nothing accessible
(19:22:11) icq-number no responses from imhosted
(19:22:18) icq-number are you there?
(19:23:31) icq-number Only to let you know we had today a loss of 3 contracts with good customers
(19:24:05) icq-number We still had them after you promised to have the site back after 2 hours this morning but after 5 they got angry and after 10 they cancelled
(19:24:29) icq-number even we told them that it is NOT a Thai Problem but an AMERICAN One
(19:24:53) 242559147 We are really sorry
(19:24:55) icq-number and we can't do anything than wait. - they said they have no time to wait
(19:25:03) 242559147 /home2 of the server is undergoing fsck
(19:25:30) 242559147 Our Data center engineers are working on it
(19:25:32) icq-number yeah fine - this means for us setting a complete team free next week for the following months
(19:25:41) icq-number 4 people
(19:26:01) icq-number they are not happy at all, but we have no other choice. They came last they go first
(19:26:09) icq-number as we have no money to pay them
(19:26:19) icq-number because we losse the contracts
(19:26:42) 242559147 I can uderstand your frustration
(19:27:02) icq-number It is same situation like 2006 where imhosted was down for days
(21:15:37) 242559147 Hello
(21:15:54) icq-number hi so how far are you
(21:16:14) 242559147 the server is getting Up now
(21:16:34) icq-number not here
(21:16:37) icq-number still nothing
(21:17:20) 242559147 please wait for some more time
(21:17:32) icq-number yeah waiting
(21:21:47) 242559147 Did you check ?
(21:22:12) icq-number yeah was nothing
(21:22:30) icq-number turning turning turning around
(21:22:40) icq-number I am using Chrome
(21:22:48) icq-number but nothing is happening
(21:22:53) icq-number same filezilla
(21:23:15) icq-number Warning: mysql_fetch_assoc(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 834

Warning: mysql_free_result(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 861

Error!

No TypoScript template found!
(21:23:23) icq-number Database is still not connected
(21:23:57) 242559147 Ok..hold on
(21:26:18) 242559147 Which link you are trying to access ?
(21:26:27) icq-number our main domain
(21:26:30) icq-number domain.tld
(21:26:40) icq-number If this is working I will access all others
(21:26:44) icq-number afterwards
(21:26:51) icq-number nightshift as I guess
(21:27:16) 242559147 It is loading fine now
(21:27:41) 242559147 Please clear your browser cache and try again
(21:27:43) icq-number I try backend
(21:27:57) 242559147 Or check with any other web browser
(21:28:50) icq-number Here I have still this session problem like before your server clashed
(21:28:51) icq-number Login-error or session timed-out

No user logged in! Sorry, I can't proceed then!

(You must have cookies enabled!)

If your session has just timed-out, you may
click here to re-login.
(21:29:13) icq-number it is caused by some php settings
(21:33:51) icq-number The temporary files get created as 99 99 why?
(21:36:13) icq-number we get logged in but logged out immediately again
(21:43:33) icq-number On zz.domain.tld/typo3/backend.php we get Fatal error: Cannot run code from this file in conjunction with non encoded files in /domain-path/a2/yaml/typo3/sysext/viewpage/view/conf.php on line 392
(21:45:08) icq-number when we click many times arrythmic to rload the page than it works and we get into the backend of sub2.domain.tld - It seems that some files are not read correctly - similar to a harddrive which is broken
(21:45:25) 242559147 Can you please post a ticket regarding this issue
(21:46:03) icq-number I had already days ago as now the site behaves like before - we can't login in most of our sites
(21:47:54) icq-number Now e get again This webpage is not available.

The webpage at http://sub2.domain.tld/typo3/backend.php might be temporarily down or it may have moved permanently to a new web address.
(21:48:07) icq-number Error 324 (net::ERR_EMPTY_RESPONSE): Unknown error.
(21:49:24) icq-number THis seems to be the rror source
(21:49:25) icq-number Fatal error: Cannot run code from this file in conjunction with non encoded files
(21:50:05) icq-number why is this happening as i.e. at sub2.domain.tld it is a site which runs on hundrets of servers - it is the TYPO3 YAML Demo
(21:50:11) icq-number so at least this should work
(21:50:30) icq-number I will be back in 1 hour as I have a client now.
(21:51:26) icq-number Please check if you do some additional encoding somewhere as we have no idea where this encoding comes from - looks like you have a new cache optiizer installed which conflicts here
(23:30:22) icq-number As you can see here http://domain.tld/jobs/

Fatal error: Cannot run code from this file in conjunction with non encoded files in /domain-path/a8/jobberbase/jobs/_templates/_cache/%%E5^E51^E51533DF%%loops.tpl.php on line 1861

IMHOSTED A GREAT DESASTER PART 1

2009-04-08T09:14:00.001+07:00

As Your support ASKED us to pose tickets - so we do here!

===========================

8. April

===========================

(15:30:08) 242559147 We'll do that... Please wait
(15:33:22) icq-number we are now also getting on all our accounts errors like this
Fatal error: Cannot run code from this file in conjunction with non encoded files in
(15:33:27) icq-number we never had this before
(15:40:42) 242559147 We are working on the issue.Please give us sometime
(15:53:30) 242559147 We have made some necessary changes. Please check from your end now.
(15:54:14) icq-number ok looks much better again
(15:54:28) icq-number Please leave it so as you have already changed it many times before
(16:07:23) icq-number Hi again:
(16:07:35) icq-number Now we can't even connect to our websites at all
(16:07:36) icq-number The webpage at http://domain.tld/typo3/index.php might be temporarily down or it may have moved permanently to a new web address.
(16:07:43) icq-number all others the same
(16:07:52) icq-number but we can still work in cpanel
(16:25:34) 242559147 Ok
(16:25:41) 242559147 We are working on it
(16:26:44) 242559147 The link http://domain.tld/typo3/index.php is working fine at our end
(16:28:03) icq-number ok now I can login agin in the backend at domain1
(16:28:09) icq-number I try the others
(16:29:23) icq-number at domain.tld/typo3 I get still the same loggin error or session timed-outlike before also at domain1
(16:29:29) icq-number same demo.domain.tld
(16:29:43) icq-number They are actually working all from one TYPO3 source and should work
(16:29:57) icq-number and worked before
(16:31:37) 242559147 Please give us some time
(16:31:44) icq-number ok
(16:38:27) icq-number Now we have the same problem again also at domain.tld
We can login to thebackend but get logged out immediately - this seems to be a session cookie problem I guess It happens in all browsers
(16:58:28) 242559147 Please post a ticket regarding your issue.Our senior tech's are working on it.
(17:03:46) icq-number ok will do so as it is quite annoying
(17:03:52) icq-number thanks
(19:01:04) icq-number we still have the session / cookie problem when we try to login to the backend on:

http://domain.tld/typo3
http://domain.tld/typo3
http://demo.domain.tld/typo3
http://sub1.domain-path1/typo3

This wasn't like this before
(19:01:15) icq-number we have the problem in all browsers
(19:01:26) icq-number on other servers it is working

The cancellation at Servage Hosting is the biggest PLUS they have!

2009-04-04T08:40:00.002+07:00

Really, it might sound funny but the cancellation feature at SERVAGE Hosting is really great and especially many GERMAN Hosters like United-Domains, GMX, EVANZO, especially 1&1 Eins und eins, should really have a look at this.

No long waiting, just fill out the form, click the buttom and you are done.

Account Cancelled

Your account is now cancelled. It will continue to function normally for the remaining prepaid (until 2009-05-21) period but will not be renewed afterwards.

Please do not hesitate to contact us if you have questions or if you wish to have your account reopened.

We wish you all the best in the future and hope to see you again!

Never had such a fast reliable and clear account cancellation before. And there is no hazzle with not willing accountants like at 1und1 or eins und eins or 1&1 or GMX or United-Domains or Evanzo and many other GERMAN Hosters. Click and Go is the motto at Servage and that is really cool.

We really recommend this feature at SERVAGE and you really should try it - it's cool!

For the cancellation feature we will give SERVAGE Hosting our very best honors and regards. It is a 5 star cancellation feature they have! Thank You!

IMHOSTED RUINING ONLINE BUSINESSES AND CUSTOMERS

2009-02-04T08:59:00.000+07:00

SORRY KATE

WE LOST YESTERDAY 4 CUSTOMERS BECAUSE OF YOUR STUPID [PEOPLE WHICH UPDATE PHP AND OTHER SYSTEM SETTINGS WITHOUT ASKING THE PEOPLE WHICH EARN THEIR MONEY WITH THE RIGHT SETTINGS IN THEIR SITES.

SINCE 2004 WE HOST WITH IMHOSTED AND NEVER HAD SUCH AN INCREDIBLE SERVICE.

JUST 5 DAYS AGO YOU WROTE US THAT YOU HAVE SET OPENBASEDIR OFF AND FOPEN IS WORKING FINE AND ONLY A FEW DAYS LATER ANOTHER NEWBEE IN YOUR TEAM WITH ABSOLUTLY NO KNOWLEDGE MESSES IT UP AGAIN.

CHANGE YUR TEAM

YOU ARE WORSE THAN SERVAGE!!!!

YOU HAVE NO 24 HOUR SERVICE AVAILABLE ANY MORE BUT YOU ARE STILL ADVERTISING IT
THIS IS AGAINST US LAW AS YOU SHOULD KNOW!!!
YOU ARE NOT ALLOWED TO ADVERTISE THINGS WHICH AREN'T AVAILABLE. AND YOUR 24/7 IS NEVER ONLINE SINCE MONTHS!!!

MANY PEOPLE ARE COMPLAINING ALREADY ABOUT THIS!

SHUT OFF THIS STUPID OPEN BASE DIR NOW!!!!

IMMEDIATELY WE CAN'T WAIT TO LOOSE MOR CUSTOMERS AS OUR SITES ALWAYS SHOW THIS ERROR BECAUSE OF YOU!!!

OR OTHER POSSIBILITY GIVE US ADMIN ACCESS RIGHTS TO THE SERVER SO THAT WE CAN MANAGE THE OPENBASE DIR FOLDERS BY OURSELVE.

I AM NOW STARTING TO WORK\
IN 30 MINUTES THE NEXT CUSTOMERS ARE COMING FOR A TRAING. WE WILL SETUP ABOUT 10 WEBSITES WITH TYPO3. THEY CHOOSE THEIR FOLDER NAMES BY THEMSELVES - SO YOU NEED TO HAVE OPENBASE DIR SHUT OFF AND FOPEN WORKING FOR THE WHOLE ACCOUNT AND ALL FOLDERS NOW AS NOW WE NEED TO PREPARE ALL THIS.

THIS AFTERNOON THERE WILL BE THE NEXT TRAINING SESSION WITH 6 PEOPLE COMING

GET UP AND SHUT THIS OPENBASEDIR OFF

IMHOSTED KATE GETS INVOLVED IN THE ISSUE WITH OPEN_BASEDIR

2009-02-03T08:58:00.000+07:00

Hi Andreas,

I am forwarding this ticket to the senior most level techs.
They will investigate this and update you.

With Regards,
Kate
Support Team
___________________________
ImHosted.com

IMHOSTED VERIFYING THAT JOSEPH WAS LYING WHEN HE WROTE THAT HE HAD DIESABLED IT ON THE WHOLE ACCOUNT

2009-01-30T08:53:00.001+07:00

Hello,

Thank you for writing in.

Please note that "DOMAIN.com" doesn't have and Openbasedir restrictions.

Kindly check from your end and if the issue still persists, please get back to us with the exact steps so
as to recreate the issue at our end.

Please let us know the exact link where you are facing the issue.

Regards,
Shane
___________________________
ImHosted.com

IMHOSTED OPEN_BASEDIR STILL IN PLACE EVEN JOSEPH HAS DISABLED IT

2009-01-29T08:52:00.001+07:00

Sorry but this is NOT TRUE

I just open up my demo.lisandi.com/typo3 backend and receive the following error message:

Warning: fopen(/home2/DOMAIN.../typo3temp/extensions.xml.gz) [function.fopen]: failed to open stream: Permission denied in/home2/DOMAIN.../typo3_src/t3lib/class.t3lib_div.php on line 2687

In other words openbasedir! fopen is still active

Shut this stupid openbasedir up PLEASE we lost yesterday 3 clients because of this error message as they said that we are not able to solve problems in a adjent amount of time. They are right as we had to wait nearly 24 hours until you first time responded!!!

Andi

IMHOSTED'S JOSEPH DISABELING OPEN_BASEDIR THE SECOND TIME ON THE WHOLE ACCOUNT

2009-01-29T08:51:00.001+07:00

Hi,

I have disabled openbase_dir for all your accounts as requested.
- Hide quoted text -

Regards,
Joseph A.
___________________________
ImHosted.com

Hi,

I have updated you through the ticket JHW-41819-844.

Feel free to contact us, if you need any further assistance.

Regards,
Joseph A
___________________________
ImHosted.com

IMHOSTED NOT REACTING NO SUPPORT AT ALL

2009-01-29T08:49:00.001+07:00

Warning: fopen() [function.fopen]: open_basedir restriction in effect. File(/proc/loadavg) is not within the allowed path(s): (/home2/DOMAIN...:/usr/lib/php:/usr/local/lib/php:/tmp) in/home2/DOMAIN.../typo3_src-4.2.3/t3lib/class.gzip_encode.php on line 343

Warning: fopen(/proc/loadavg) [function.fopen]: failed to open stream: Operation not permitted in /home2/DOMAIN .../typo3_src-4.2.3/t3lib/class.gzip_encode.php on line 343

Warning: feof(): supplied argument is not a valid stream resource in /home2/DOMAIN.../typo3_src-4.2.3/t3lib/class.gzip_encode.php on line 344

Warning: fgets(): supplied argument is not a valid stream resource in /home2/DOMAIN.../typo3_src-4.2.3/t3lib/class.gzip_encode.php on line 345

Warning: fclose(): supplied argument is not a valid stream resource in /home2/DOMAIN/typo3_src-4.2.3/t3lib/class.gzip_encode.php on line 347

It is still there

and nothing has changed as you still not have openbase dir disabled.

I told you before that our complete account should have NO openbasedir enabled as we have every day a new installation and i.e. today we were not able for over 20 hours even to run our class properly because you messed it up again with the stupid openbase dir restriction which you said yesterday you had already turned off.

Each of our student will create his OWN folder and Name so this is part of the trainingprocess and we don't know how they name a folder, also we don't know if we would need 300 or 500 foldersenabled and so on.

Simply do it like all the 5 years before DISABLE Openbasedir in our installation and we are fine. For now we still cannot work and you block our work already nearly 24 hours!!!

Either you have a real 24/7 support available like you had before with a response time of maximum 5 minutes but now it is 24 hours!!! and no ICQ anymore. Actually immhosted is getting a support like servage = NO support at all.

Turn off the openbase dir for all our accounts.

i.e. one url it appears in DOMAIN.com like I wrote before
but also many other urls are affected as soon as we create a new one.

IMHOSTED SOLVING PROBLEMS ONLY PARTLY

2009-01-29T08:48:00.000+07:00

Hi,

Please check now. In case the issue persists, please provide us the exact URL where you are getting the aforementioned warning message.

Regards,
Joseph A.
___________________________
ImHosted.com

STILL WAITING FOR IMHOSTED SUPPORT

2009-01-29T08:47:00.001+07:00

URGENT URGENT URGENT

ALREADY WAITING THE WHOLE DAY!!!

Yesterday you enabled Openbase dir on our account and today it is gone in some folders.

We do schooling people and will create about 200-400 TYPO3 Pages in the next months. Each Page will have a unique path. As we have NO chance to edit this path as we are on shared hosting you simply have to enable it otherwise nor TYPO3 nor Magento and even not eZ Publish will run and others.
It has to be enabled on our COMPLETE Acount like it was since 5 Years already!!
open_basedir set
open_basedir=/home2/DOMAIN:/usr/lib/php:/usr/local/lib/php:/tmp
This restricts TYPO3 to open and include files only in this path. Please make sure that this does not prevent TYPO3 from running.
Notice (UNIX): Before checking a path according to open_basedir, PHP resolves all symbolic links.

i.e. you will get this mnessage in ian.cocopapa.com

but DOMAIN/t3demo openbasedir is off!

In other words you only enabled certain folders and this is NOT working as we need our account complete account without openbase dir.

Andi

IMHOSTED NO 24/7 SUPPORT AT ALL

2009-01-29T08:47:00.000+07:00

urgent

URGENT!!!!

Please disable OpenBase Dir Immediately as Image Magick isn't working anymore and our sites get corrupted by this.

open_basedir=/home2/DOMAIN:/usr/lib/php:/usr/local/lib/php:/tmp
This restricts TYPO3 to open and include files only in this path. Please make sure that this does not prevent TYPO3 from running.
Notice (UNIX): Before checking a path according to open_basedir, PHP resolves all symbolic links.

We have HUGE Problems

Open Base Dir was ALWAYS Disabled on our WHOLE account and every day now I have to contact you again as you always switch it back

Don't do this!!

Andi

IMHOSTED ENABLES AGAIN OPEN_BASEDIR

2009-01-29T08:46:00.000+07:00

Hi Ashton

Like Yesterday you disabled openbase dir and today it is on again. Could you please disable it again as you are blocking our sites with it and TYPO3 and Magento isn't working anymore.

THX

Andi

ANDI MOST WELCOME AT IMHOSTED

2009-01-28T08:45:00.000+07:00

Hello,

You're most Welcome, Andi!

Regards,
Ashton
___________________________
ImHosted.com

IMHOSTED REMOVING THE FOLDERS

2009-01-28T08:44:00.000+07:00

Hello Andi,

We have removed the folders.
Please check it out.

Regards,
Ashton.V
Imhosted.com

IMHOSTED HAS WRONG OWNER PERMISSIONS ON SHARED HOSTING

2009-01-28T08:43:00.000+07:00

Hi James I still have a problem in deleting folder

in our root public_html/0 and public_html/0trash

could you please delete those 2 folders for us Thanks

It seems that we are not able to delete these folders. There are some more which we even can't copy or move but I will write a complete list in the next weeks as we completly reorganize our folder structure.

Thanks
Andi

I AM STILL WELCOME AT IMHOSTED :-)

2009-01-27T08:43:00.000+07:00

Andi, you're most welcome..!

James
Imhosted.com

IMHOSTED THANKS

2009-01-27T08:42:00.000+07:00

Thanks James
Looks like it is back.

Took a long time but ok you made it thx

Andi

IMHOSTED FINDS THE DATA

2009-01-27T08:41:00.001+07:00

The issue has been fixed, please check now. All the data inside the folder 123 & 456 has been correctly restored now.

James
Imhosted.com

IMHOSTED LOOSING CUSTOMERS DATA

2009-01-27T08:41:00.000+07:00

Yeah I will immediately as still our files from the old 123 folder are missing.

You wrote that you discovered them and that you coppied them to 456 but actually still about 75% of our Files, images, videos are missing and the folders you copied are empty!

Those are very important pictures as most have been taken during the Tsunami and are UNIQUE
Please get them back!
Andi

IMHOSTED YOU ARE WELCOME

2009-01-26T08:40:00.000+07:00

Hello,

You are welcome.
Feel free to write in for further queries.

Regards
Jase
IMHosted.com

IMHOSTED SUCCESSFUL AFTER HOURS OF NOTHING

2009-01-26T08:39:00.000+07:00

Thanks Joseph

Looks much better now ;-)
I hope the Openbase Dir is now disabled for the complete account as we will create much more sites

Andi

IMHOSTED JOSEPH REACTING AND DISABELING OPEN_BASEDIR RESTRICTION

2009-01-26T08:38:00.000+07:00

Hi,

I have disabled php open_basedir restrictions for your domain. Please check now. Regarding TYPO3 permission issues, plaese check whether you have have given writeable permissions to folders as mention in their documentation/manual.

Regards.
Joseph A
___________________________
ImHosted.com

IMHOSTED SEEMS TO HAVE NO QUALIFIED PEOPLE IN SUPPORT

2009-01-26T08:37:00.000+07:00

Check here you see the major problems!!
http://DOMAIN.../servercheck.php

IMHOSTED WITH NO 24/7 SUPPORT ANYMORE

2009-01-26T08:36:00.000+07:00

As you can see here

File(/proc/loadavg) is not within the allowed path(s):

The /proc/loadavg file is absolutly not a user folder and therfore it is a IMHOSTED thing that the whole site crashes!!

Andi

IMHOSTED AGAIN OPEN_OPENDIR RESTRICTION

2009-01-26T08:33:00.000+07:00

Check here

http://DOMAIN.../
not working

Warning: fopen() [function.fopen]: open_basedir restriction in effect. File(/proc/loadavg) is not within the allowed path(s): (/home2/DOMAIN/:/usr/lib/php:/usr/local/lib/php:/tmp) in/home2/DOMAIN.../typo3_src-4.2.3/t3lib/class.gzip_encode.php on line 343

Warning: fopen(/proc/loadavg) [function.fopen]: failed to open stream: Operation not permitted in /home2/lisandi/public_html/100/y-sys/typo3_src-4.2.3/t3lib/class.gzip_encode.php on line 343

Warning: feof(): supplied argument is not a valid stream resource in /home2/DOMAIN.../typo3_src-4.2.3/t3lib/class.gzip_encode.php on line 344

Warning: fgets(): supplied argument is not a valid stream resource in /home2/DOMAIN.../typo3_src-4.2.3/t3lib/class.gzip_encode.php on line 345

Warning: fclose(): supplied argument is not a valid stream resource in /home2/DOMAIN.../typo3_src-4.2.3/t3lib/class.gzip_encode.php on line 347

FOPEN needs to be OFF like it was all those years before too and our sites were working

Check here
http://DOMAIN
working as this path has been entered to openbase dir

Andi

In other words you can either DISABLE openbasedir again like it should be to run TYPO3 and MAGENTO or you give us a way, that we canenter all our subsites and other domain sites to the path - this will be about 100 i guess! or perhaps more!

Andi

IMHOSTED RUINING CUSTOMERS

2009-01-26T08:32:00.000+07:00

Joseph PLEASE

I don't want to start this all over again we had a THread please look in your history!!!

Imhosted agreed that we have our own php.ini file as otherwise nor TYPO3 nor MAGENTO is running. you can also check apapococ.blogspot.com as we report here also this issue as it is so annoying from Imhosted.

Please check your logs and you will see, that you have changed te path to the php.ini on the server for all installations. Therfore our sites which ran since 2004 on imhosted are no more running

I give you 2 hours more to solve this problem if not we will meet at the court! Like I said we had this issue over and over and it happens again and again as the support level 2 is switching the thing back to the stupid newbies which have no idea about how to run a server or how to do a qualified support - and you are a newby. so please send the Thread to your Support staff which takes care for lisandi.com - YOU HAVE A SPECIAL PERSON DOING THIS since our last problems! And those problems are even still existing as still we don't have our files back which imhosted LOST!!! They only tell tey have 32GB files bit actually we can't even see half of it!

Imhosted costs us so much money and downtime bevcause of people like you which don't solve problems but which try to argue with arguements already approved as not working!!!! in our case as we are a very old customer and our sites ae running since long time and ONLY down when IMHOSTED changes again server settings without notifying us in advance!

I check back at 10pm GMT+7 (this is in 2 hours) and I hope the error messages on our sites are gone than.

Andi

IMHOSTED NEW EPISODES OF HORROR

2009-01-26T08:27:00.000+07:00

> Please put our OLD php.ini in place as all our sites are crashed since days already
> We have this issue everytime when your staff is doing some changes on the server as they DON'T check the server before they upgrade!!
>
> You cost us Millions meanwhile
>
> Also there is NO 24/7 Support available at all since days No one is in ICQ as it is on here every day all time and we don't see anybody there since weeks!! - months I guess already
>
> Warning: fopen() [function.fopen]: open_basedir restriction in effect. File(/proc/loadavg) is not within the allowed path(s): (/home2/domain/:/usr/lib/php:/usr/local/lib/php:/tmp) in /home2/domain../t3lib/class.gzip_encode.php on line 343
>
> Warning: fopen(/proc/loadavg) [function.fopen]: failed to open stream: Operation not permitted in /home2/domain.../typo3_src-4.2.3/t3lib/class.gzip_encode.php on line 343

IMHOSTED IS NOT A RELIABLE HOSTER AND HAS NO QUALIFIEDSUPPORT

2009-01-03T08:55:00.001+07:00

Warning: fopen() [function.fopen]: open_basedir restriction in effect. File(/proc/loadavg) is not within the allowed path(s): (/home2/DOMAIN:/usr/lib/php:/usr/local/lib/php:/tmp) in /home2/DOMAIN/typo3_src-4.2.3/t3lib/class.gzip_encode.php on line 343

Warning: fopen(/proc/loadavg) [function.fopen]: failed to open stream: Operation not permitted in /home2/DOMAIN/typo3_src-4.2.3/t3lib/class.gzip_encode.php on line 343

Warning: feof(): supplied argument is not a valid stream resource in /home2/DOMAIN/typo3_src-4.2.3/t3lib/class.gzip_encode.php on line 344

Warning: fgets(): supplied argument is not a valid stream resource in /home2/DOMAIN/typo3_src-4.2.3/t3lib/class.gzip_encode.php on line 345

Warning: fclose(): supplied argument is not a valid stream resource in /home2/DOMAIN/typo3_src-4.2.3/t3lib/class.gzip_encode.php on line 347

SHUT THIS STUPID OPEN BASE DIR OFF FOR OUR COMPLETE SITE AND DON'T FOOL AROUND WITH US!!!

YOU WROTE ALREADY 3 TIMES THAT YOU HAVE SHUT OFF!!!! FOR THECOMPLETE SITE WE LOOOOOOSE CUSTOMERS ALREADY 3 BECAUSE WE CAN'T PRESENT THE SITES OF THIS!!!

IMMEDIATELY
THE CUSTOMER NO 4 IS WAITING RIGHT BESIDE ME NOW!!!

=========
Because of this also image magick isn't working properly again

shut it off NOW we wait another 10 minutes and then we go public = apapococ.blogspot.com check for imhosted

=========
thIS IS WHAT IMHOSTED HAS WRITTEN 5 DAYS AGO

SHUT IT OFF!!

Hi,

I have disabled openbase_dir for all your accounts as requested.
- Hide quoted text -

Regards,
Joseph A.
___________________________
ImHosted.com

IMHOSTED NOT SOLVING PROBLEMS BUT CREATING THEM

2008-10-05T14:36:00.000+07:00

[imh #EJK-26425-986]: SSH and NO 24/7 available since hours - [ : Titan] Posteingang X
support@imhosted.com
Hello, Subject: SSH and NO 24/7 available since hours - [ : Titan] Your uniqu...
09:10 (Vor 5 Stunden)
support@imhosted.com
Hello , ssh is already enabled for your domain . Kindly check this at your en...
10:31 (Vor 4 Stunden)
Andreas Becker
WE CANT ACCESS BECAUSE YOU HAVE FORGOTTEN TO ENABLE THE RANGE 118.0.0.1 TO 11...
10:34 (Vor 4 Stunden)
Andreas Becker
SIMPLY CHECK IF OUR CURRENT IP IS ENABLED ANSWER no!!! 2008/10/5 Andreas Beck...
10:35 (Vor 4 Stunden)
Andreas Becker
WE ARE WORKING FROM CUSTOMER SITE AND HAVE THERFORE CHANGING IPS
10:36 (Vor 4 Stunden)
Andreas Becker
WE WORK ALL OVER THAILAND AND SOUTH EAST ASIA SO YOU NEED TO ENAB;LE THOSE IPS
10:36 (Vor 3 Stunden)
Andreas Becker
NOW we are already woking since 4 hours and cant work 03:58 INSERTING SQL in ...
11:31 (Vor 3 Stunden)
Andreas Becker
You ICQ Ashley requires me to post another Ticket so here it comes OT WORKING...
11:47 (Vor 2 Stunden)
Andreas Becker
Are you OK??? 48:38 I guess instead of asking people to post new tickets it w...
12:13 (Vor 2 Stunden)
support@imhosted.com
Hello , We have restored the mysql file magento_sample_data_for_1.1.2.sql to ...
12:38 (Vor 1 Stunde)
Andreas Becker
You have done it WRONG as you have still latin_swedish_CI in but everything H...
12:44 (Vor 1 Stunde)
Andreas Becker an support
Details anzeigen 12:45 (Vor 1 Stunde)

Antworten

also ALL data needs to be utf8_unicode_ci

we had already all collations set buyt you changed it again

NO RESPONSES AND SOLUTIONS FROM IMHOSTED SUPPORT

2008-10-05T14:35:00.000+07:00

[imh #GIV-59880-429]: no sql import possible since hours - [lisandi.com : Titan] Posteingang X
billing@imhosted.com
Hi , Thank you for writing in. With regard to your query, could you explain t...
11:11 (Vor 3 Stunden)
Client
Simply scroll down! and use your head and think logically and SOLVE problems ...
11:15 (Vor 3 Stunden)
Client
You ICQ Ashley requires me to post another Ticket so here it comes OT WORKING...
11:46 (Vor 2 Stunden)
billing@imhosted.com
With regard to your query, please do not open duplicate tickets as the issue ...
12:03 (Vor 2 Stunden)
Client
Sorry your ICQ Ashley wanted to have another TICKET!!! Please talk to him! So...
12:06 (Vor 2 Stunden)
Client
Are you OK??? 48:38 I guess instead of asking people to post new tickets it w...
12:12 (Vor 2 Stunden)
billing@imhosted.com
With regard to your query,all technical issues are handled by Support. If you...
13:21 (Vor 1 Stunde)
Client an billing
Details anzeigen 13:30 (Vor 1 Stunde)

Antworten

Yeah your support is meanwhile blocking our work for over a month
what will you pay back???

IMHOSTED SUPPORT NOT CAPABLE TO SOLVE PROBLEMS

2008-10-05T14:34:00.001+07:00

[imh #BJN-59562-587]: STUPID SOPPORT PLEASE HELP AND CHANGE YOUR STAFF - [SiteDown : Titan] Posteingang X
support@imhosted.com
Hello, Subject: STUPID SOPPORT PLEASE HELP AND CHANGE YOUR STAFF - [SiteDown ...
10:44 (Vor 3 Stunden)
Client
NOW we are already woking since 4 hours and cant work 03:58 INSERTING SQL in ...
11:30 (Vor 3 Stunden)
Client
2008/10/5 Client
11:30 (Vor 3 Stunden)
Client
You ICQ Ashley requires me to post another Ticket so here it comes OT WORKING...
11:47 (Vor 2 Stunden)
Client
Are you OK??? 48:38 I guess instead of asking people to post new tickets it w...
12:13 (Vor 2 Stunden)
support@imhosted.com
Hello , Kindly avoid posting multiple tickets at the same time. We will be re...
13:49 (Vor 44 Minuten)
Client
hahaha You are not replying and not solving the problems It was your ICQ supp...
13:53 (Vor 39 Minuten)
Client an support
Details anzeigen 13:54 (Vor 38 Minuten)

Antworten

Error: Please check for sufficient write file permissions

Your Magento folder does not have sufficient write permissions, which this web based downloader requires.

If you wish to proceed downloading Magento packages online, please set all Magento folders to have writable permission for the web server user (example: apache) and press the "Refresh" button to try again.

Refresh

To learn more about setting write permissions, please visit the Magento community site for further details.

NO SOLUTIONS AT IMHOSTED SUPPORT

2008-10-05T14:32:00.000+07:00

[imh #UWY-39759-703]: CHANGE YOUR SUPPORT TEAM - Misc/Abuse Posteingang X
support@imhosted.com
Hello , Kindly avoid posting multiple tickets at the same time. We will be re...
14:00 (Vor 31 Minuten)
Client an support
Details anzeigen 14:22 (Vor 10 Minuten)

Antworten

You ICQ wanted that I post a new tocket - simply talk to them

IMHOSTED NOT SOLVING PROBLEMS SINCE HOURS

2008-10-05T14:31:00.000+07:00

[imh #JOT-54628-947]: ssh NO 24/7 - [SiteDown : Titan] Posteingang X
[imh #CNU-79647-198]: ssh no 24/7 - [lisandi.com : Titan] Posteingang X
support@imhosted.com
Hello , We have replied you through the ticket JOT-54628-947 Kindly check it ...
10:42 (Vor 3 Stunden)
Client
this was no reply as the answer is syill open so please answer our questoins ...
10:50 (Vor 3 Stunden)
Client
NOW we are already woking since 4 hours and cant work 03:58 INSERTING SQL in ...
11:31 (Vor 2 Stunden)
Client
You ICQ Ashley requires me to post another Ticket so here it comes OT WORKING...
11:47 (Vor 2 Stunden)
Client
Are you OK??? 48:38 I guess instead of asking people to post new tickets it w...
12:13 (Vor 2 Stunden)
support@imhosted.com
Hello , Kindly avoid posting multiple tickets at the same time. We will be re...
14:03 (Vor 27 Minuten)
Client an support
Details anzeigen 14:22 (Vor 8 Minuten)

Antworten

It was your support asking to post a new ticket soimply ask them

IMHOSTED UNSOLVED TICKETS SINCE HOURS

2008-10-05T14:30:00.001+07:00

support@imhosted.com
Hello, Subject: ssh NO 24/7 - [SiteDown : Titan] Your unique ticket number: [...
10:06 (Vor 4 Stunden)
support@imhosted.com
Hello , We have added the IP 118.173.81.180 to the list of allowable hosts. K...
10:39 (Vor 3 Stunden)
Client
2008/10/5 this is wrong as you highest support level a...
10:49 (Vor 3 Stunden)
Client
NOW we are already woking since 4 hours and cant work 03:58 INSERTING SQL in ...
11:31 (Vor 2 Stunden)
Client
You ICQ Ashley requires me to post another Ticket so here it comes OT WORKING...
11:47 (Vor 2 Stunden)
Client
Are you OK??? 48:38 I guess instead of asking people to post new tickets it w...
12:13 (Vor 2 Stunden)
support@imhosted.com
Hello , We have restored the mysql file magento_sample_data_for_1.1.2.sql to ...
13:38 (Vor 50 Minuten)
Client
wonderful hahahaha I see you have no techncal experiences at all you restored...
13:48 (Vor 40 Minuten)
support@imhosted.com
Hello , The php version for typo3 is 5.2.6 You can verify this from http://li...
14:03 (Vor 25 Minuten)
Client an support
Details anzeigen 14:23 (Vor 5 Minuten)

Antworten

No it is 5.1 as TYPO3 is not running and pulling out this error ;-)
In Cpanel it shows 5.2.5

So what

If it would be 5.2.6. then all sites mentioned would simply run ;-)

IMHOSTED UNSOLVED TICKETS SINCE HOURS

2008-10-05T14:28:00.000+07:00

[imh #MSW-85008-891]: no sql import paossible since hours - [PHP-mySQL : Titan] Posteingang X
support@imhosted.com
Hello, Subject: no sql import paossible since hours - [PHP-mySQL : Titan] You...
10:57 (Vor 3 Stunden)
Client
NOW we are already woking since 4 hours and cant work 03:58 INSERTING SQL in ...
11:30 (Vor 2 Stunden)
Client
You ICQ Ashley requires me to post another Ticket so here it comes OT WORKING...
11:47 (Vor 2 Stunden)
Client
Are you OK??? 48:38 I guess instead of asking people to post new tickets it w...
12:12 (Vor 2 Stunden)
support@imhosted.com
Hello , Kindly avoid posting multiple tickets at the same time. We will be re...
14:08 (Vor 18 Minuten)

IMHOSTED fooling customers around with PHP Versions

2008-10-05T12:32:00.000+07:00

why is still PHP 4 running
54:41
TYPO3 requires PHP 5.1.0 or higher.
08:22
TYPO3 requires PHP 5.1.0 or higher.
08:39
OK we have aboiut 50 Domains and all sites are not running beacause of this
08:47
WE ARE WAITING!!!
09:33
CPANEL says this
09:34
PHP version 5.2.5
09:49
http://domain.com/101/domain.com/
09:55
TYPO3 requires PHP 5.1.0 or higher.
10:00
How can this be
10:25
TYPO3 requires PHP 5.1.0 or higher.
10:43

PHP Version 5.2.6

System Linux titan.dnsprotect.com 2.6.18-53.1.13.el5PAE #1 SMP Tue Feb 12 13:33:01 EST 2008 i686
Build Date Jul 15 2008 08:21:27
Configure Command './configure' '--disable-pdo' '--enable-bcmath' '--enable-calendar' '--enable-exif' '--enable-ftp' '--enable-gd-native-ttf' '--enable-libxml' '--enable-magic-quotes' '--enable-mbstring' '--enable-soap' '--enable-sockets' '--enable-wddx' '--enable-zip' '--prefix=/usr/local' '--with-apxs2=/usr/local/apache/bin/apxs' '--with-bz2' '--with-curl=/opt/curlssl/' '--with-freetype-dir=/usr' '--with-gd' '--with-gettext' '--with-imap=/opt/php_with_imap_client/' '--with-imap-ssl=/usr' '--with-jpeg-dir=/usr' '--with-kerberos' '--with-libexpat-dir=/usr' '--with-libxml-dir=/opt/xml2' '--with-libxml-dir=/opt/xml2/' '--with-mcrypt=/opt/libmcrypt/' '--with-mhash=/opt/mhash/' '--with-mime-magic' '--with-mysql=/usr' '--with-mysql-sock=/var/lib/mysql/mysql.sock' '--with-mysqli=/usr/bin/mysql_config' '--with-openssl=/usr' '--with-openssl-dir=/usr' '--with-png-dir=/usr' '--with-pspell' '--with-tidy=/opt/tidy/' '--with-ttf' '--with-xmlrpc' '--with-xpm-dir=/usr' '--with-xsl=/opt/xslt/' '--with-zlib' '--with-zlib-dir=/usr'
Server API Apache 2.0 Handler
11:07
What VERSION is the TRU VERSION as you are fooling around here with Customers
12:04
The paths to PHP are NOT valid
12:10
where is it
19:18
STILL THIS PROBLEM
19:19
TYPO3 requires PHP 5.1.0 or higher.
19:30
I post now a ticket for each Domain is this OK
19:46
OK no answer so I will do this now

IMHOSTED ADVERTISING WRONG THINGS - NO 24/7 NO SSH - WHERE IS IT???

2008-10-05T10:10:00.002+07:00

lisandi 9:49 AM
Still missing SSH
49:16
and no recursive setting of permissions available in cpanel
49:23
could you [lease enable both
49:52
OUR IP is now Your IP address is 118.XXX.XXX.XXX
50:45
Hi 24/7 is somevbody there
54:32
Still missing SSH
49:16
and no recursive setting of permissions available in cpanel
49:23
could you [lease enable both
49:52
OUR IP is now Your IP address is 118.XXX.XXX.XX+1
50:45
Hi 24/7 is somevbody there
ashley 9:54 AM
hi
55:07
Please post a ticket regarding this .
lisandi 9:55 AM
We have already posted lots of tickets regarding this
55:42
sorry we always have to wait DAYS until our IPS get enabled we need it NOW
ashley 9:55 AM
ok , we will be replying through it
lisandi 9:55 AM
not tomorrow not
55:55
WHEN
56:01
TOMORROW???
56:14
we are already waiting HOURS
56:18
and NO REPLY
ashley 9:56 AM
no our techs will be looking in to it
lisandi 9:56 AM
we oosted to all YOUT TICJKETS
56:36
Meanwhile OUR IP has changed 3 TIMES
56:44
WHEN???
ashley 9:57 AM
as soon as possible
lisandi 9:57 AM
ENABLE THE RANGE 118.0.0.1 to 118.255.255.255
57:19
and we can work here
58:11
support@imhosted.com an ab.becker
Details anzeigen 09:10 (Vor 47 Minuten)

Antworten

Hello,

Subject: SSH and NO 24/7 available since hours - [ : Titan]
Your unique ticket number: [EJK-26425-986].

This is an automated response to advise that your query is now being processed and will be answered shortly. Rest assured we will do our best to respond to your query promptly.

If you choose to reply by email, please leave the email subject unedited.

Useful Links:
Support Center: http://support.imhosted.com/
Help Desk (Open/Track Tickets): https://support.imhosted.com/helpdesk/
Network Status/Announcements: http://support.imhosted.com/netstatus/
KBase/FaQ: http://support.imhosted.com/kb/

Do you have an issue that's not resolved? Call us! Phones open from 9am-5pm CST Mon-Fri.
To ensure speedy replies, please ensure you have a ticket open so we can reference it.

Phone Support: (877) 322-7003

ImHosted.Com Customer Care
58:13
support@imhosted.com an ab.becker
Details anzeigen 09:10 (Vor 47 Minuten)

Antworten

Hello,

Subject: SSH and NO 24/7 available since hours - [ : Titan]
Your unique ticket number: [EJK-26425-986].

This is an automated response to advise that your query is now being processed and will be answered shortly. Rest assured we will do our best to respond to your query promptly.

If you choose to reply by email, please leave the email subject unedited.

Useful Links:
Support Center: http://support.imhosted.com/
Help Desk (Open/Track Tickets): https://support.imhosted.com/helpdesk/
Network Status/Announcements: http://support.imhosted.com/netstatus/
KBase/FaQ: http://support.imhosted.com/kb/

Do you have an issue that's not resolved? Call us! Phones open from 9am-5pm CST Mon-Fri.
To ensure speedy replies, please ensure you have a ticket open so we can reference it.

Phone Support: (877) 322-7003

ImHosted.Com Customer Care
58:17
support@imhosted.com an ab.becker
Details anzeigen 09:10 (Vor 47 Minuten)

Antworten

Hello,

Subject: SSH and NO 24/7 available since hours - [ : Titan]
Your unique ticket number: [EJK-26425-986].

This is an automated response to advise that your query is now being processed and will be answered shortly. Rest assured we will do our best to respond to your query promptly.

If you choose to reply by email, please leave the email subject unedited.

Useful Links:
Support Center: http://support.imhosted.com/
Help Desk (Open/Track Tickets): https://support.imhosted.com/helpdesk/
Network Status/Announcements: http://support.imhosted.com/netstatus/
KBase/FaQ: http://support.imhosted.com/kb/

Do you have an issue that's not resolved? Call us! Phones open from 9am-5pm CST Mon-Fri.
To ensure speedy replies, please ensure you have a ticket open so we can reference it.

Phone Support: (877) 322-7003

ImHosted.Com Customer Care
58:19
support@imhosted.com an ab.becker
Details anzeigen 09:10 (Vor 47 Minuten)

Antworten

Hello,

Subject: SSH and NO 24/7 available since hours - [ : Titan]
Your unique ticket number: [EJK-26425-986].

This is an automated response to advise that your query is now being processed and will be answered shortly. Rest assured we will do our best to respond to your query promptly.

If you choose to reply by email, please leave the email subject unedited.

Useful Links:
Support Center: http://support.imhosted.com/
Help Desk (Open/Track Tickets): https://support.imhosted.com/helpdesk/
Network Status/Announcements: http://support.imhosted.com/netstatus/
KBase/FaQ: http://support.imhosted.com/kb/

Do you have an issue that's not resolved? Call us! Phones open from 9am-5pm CST Mon-Fri.
To ensure speedy replies, please ensure you have a ticket open so we can reference it.

Phone Support: (877) 322-7003

ImHosted.Com Customer Care
58:38
HOW MANY TOCKETS FDO WE NEED TO POST UNTIL 24/7 will respond
59:12
THIS WAS 1 HOUR ago
59:26
we have to work here
01:27
SQLSTATE[42000] [1044] Access denied for user 'lisandi_andmin'@'localhost' to database 'magento'
Database connection error
01:35
we can't connect to the database either
02:38
SQLSTATE[42000] [1044] Access denied for user 'lisandi_andmin'@'localhost' to database 'lisandi_magento'
Database connection error
03:11
SQLSTATE[42000] [1044] Access denied for user 'lisandi_andmin'@'localhost' to database 'lisandi_magento'
Database connection error
03:19
ONLY ERROR ERROR ERROR
03:48
[imh #EJK-26425-986]: SSH and NO 24/7 available since hours - [ : Titan]
03:52
STILL NO ANSWER
04:05
SORTEST RESPONSE TIMES HAHAHAHA
04:10
WE ARE WAITING
04:22
SINCE OVER 1 HOUR ALREADY FOR AN RESPONSE
05:12
SQLSTATE[42000] [1044] Access denied for user 'lisandi_andmin'@'localhost' to database 'lisandi_magento'
Database connection error
05:22
WHY IS THJIS ACCESS DENIED???
08:51
Our Rapid Customer Response Center is staffed 24 hours per day, 7 days per week. You will always get PRIORITY support when submitting a ticket to any of the departments below.
09:05
WHERE IS YOUR RAPID STAFF????
09:24
WHERE IS YOUR 24/7 ???
09:40
tO ENABLE AN ip TAKES 2 SECONDS OF TIME AND NOT OVER 1 HOUR
10:30
[imh #JOT-54628-947]: ssh NO 24/7 - [SiteDown : Titan] Posteingang X
support@imhosted.com an ab.becker
Details anzeigen 10:06 (Vor 3 Minuten)

Antworten

Hello,

Subject: ssh NO 24/7 - [SiteDown : Titan]
Your unique ticket number: [JOT-54628-947].

This is an automated response to advise that your query is now being processed and will be answered shortly. Rest assured we will do our best to respond to your query promptly.

If you choose to reply by email, please leave the email subject unedited.

Useful Links:
Support Center: http://support.imhosted.com/
Help Desk (Open/Track Tickets): https://support.imhosted.com/helpdesk/
Network Status/Announcements: http://support.imhosted.com/netstatus/
KBase/FaQ: http://support.imhosted.com/kb/

Do you have an issue that's not resolved? Call us! Phones open from 9am-5pm CST Mon-Fri.
To ensure speedy replies, please ensure you have a ticket open so we can reference it.

Phone Support: (877) 322-7003

ImHosted.Com Customer Care

LOOKING FOR A QUALIFIED HOSTER

2008-09-24T08:37:00.004+07:00

Here some things you should check out in advance before signing up!

1. LIVE SUPPORT 24/7
simply contact them thru their live support and check it out. In 95% of the cases they won't answer you as the 24/7 support isn't available 24/7 ;-)

2. Check out their SPEED of your site and the SPEED of their support
if you have a coffee machine and some nice books to read you might wanna host with SERVAGE HOSTING. They will give you enough time to read chapter by chapter for each page reload and also for waiting until a support member will answer your requests.
if you are looking for communication then go to IMHOSTED HOSTING. They have a 24/7 support and nice addresses to mail to and sometimes they even answer and you will be able to reply many times, because as soon as they start to do something on the server it is getting worse and your site will drop down, show errors over and over ...
Standard answer will be:
Note that our level 2 techs are working on the issue and would update you soon.

3. PANEL
CPanel, Plesk and how they are called - simply forget them and check what has been enabled by the Hoster!
3.1 Can you copy files and folders?
---- not possible at SERVAGE HOSTING

3.2 can you set file Permissions Recursively for complete Folder Branches or checked files and folders
---- not possible at IMHOSTED HOSTING

3.3 can you create SYMLINKS?
---- not possible at IMHOSTED HOSTING

3.4 Check out if you can change CNAME and MX
Records
---- not possible at IMHOSTED HOSTING concerning to CNAME - you need to wait hours until the support will do it!

3.5 Check out if they have ssh
--- not possible at SERVAGE HOSTING

3.6 Check out if you will be able to access ssh even from your Clients PC
---- not possible at IMHOSTED HOSTING as they restrict their ssh to singe IP addresses - in other words it is even not working when you don't have your own STATIC IP Address all the time!!! Do you have a dynamic IP the you will need to wait and write a lot to get this always again enabled. >> simply forget working with ssh at IMHOSTED.COM as it sucks to wait for answers and results!

IMHOSTED BLOCKING exec() and others DAY 8

2008-09-24T04:15:00.000+07:00

Hello,

Subject: CNAME - [Other : Titan]
Your unique ticket number: [GJM-39288-445].

This is an automated response to advise that your query is now being processed and will be answered shortly. Rest assured we will do our best to respond to your query promptly.

If you choose to reply by email, please leave the email subject unedited.

Useful Links:
Support Center: http://support.imhosted.com/
Help Desk (Open/Track Tickets): https://support.imhosted.com/helpdesk/
Network Status/Announcements: http://support.imhosted.com/netstatus/
KBase/FaQ: http://support.imhosted.com/kb/

Do you have an issue that's not resolved? Call us! Phones open from 9am-5pm CST Mon-Fri.
To ensure speedy replies, please ensure you have a ticket open so we can reference it.

Phone Support: (877) 322-7003

ImHosted.Com Customer Care

Antworten
Weiterleiten
Andreas Becker an support
Details anzeigen 13:53 (Vor 19 Stunden)

Antworten

HI the CNAMES are still not running!!!

2008/9/23
- Zitierten Text anzeigen -

--
Thanks a lot! Greetings from ICT Innovation Paradise Andi Blog:
http://andibecker.....com Map: http://maps.....com Album:
http://pics.....com Videos: http://video.....com Projects:
http://www.t3log.info T3Pack - TYPO3 Development, TEAM 3 - Eternal
Project Management ... Co. Ltd. - The future is within us! POWER4 -
The empowering people!
Antworten
Weiterleiten
support@imhosted.com an mail@mail
Details anzeigen 15:05 (Vor 18 Stunden)

Antworten

Hello,

We have set the CNAME for the following as ghs.google.com.

1.mail
2.calendar
3.docs
4.sites.
5.start

Please verify the same at your end.

Feel free to write in for further queries.
-----------------------------------------
Jase P
Technical Team

---------
Rate ticket response: http://esupport24.com/qa/rate.php?id=1779356&t=23

Antworten
Weiterleiten
Andreas Becker an support
Details anzeigen 15:15 (Vor 18 Stunden)

Antworten

All links a working but not "mail"

http:// .....com/ (custom)
To enable your custom URLs, you must create CNAME records with your domain host.
Sign in to your domain hosting service.
Navigate to your DNS Management page. The location and name of this page will vary by host, but can generally be found in Domain Management or Advanced Settings.
Find the CNAME settings and enter the following as the CNAME value or alias:

mail
Set the CNAME destination to the following address:

ghs.google.com
Save changes with your domain host and click "I've completed these steps" below.
When finished, click on "I've completed these steps" to have Google check your CNAME record.
could you please check again

I am receiving the green CPanel site
Great Success !
Apache is working on your cPanel® and WHM™ Server
If you can see this page, then the people who manage this server have installed cPanel and WebHost Manager (WHM) which use the Apache Web server software and the Apache Interface to OpenSSL (mod_ssl) successfully. They now have to add content to this directory and replace this placeholder page, or else point the server at their real content.

ATTENTION!

If you are seeing this page instead of the site you expected, please contact the administrator of the site involved. (Try sending an email to .) Although this site is running cPanel, WebHost Manager, and Apache software it almost certainly has no other connection to cPanel Inc. or the Apache Group. Please do not send mail about this site or its contents to cPanel Inc. or the Apache Group.

About cPanel:

cPanel is a leading provider of software for the webhosting industry. If you would like to learn more about cPanel please visit our website at www.cpanel.net. Please be advised that cPanel Inc. is not a web hosting company, and as such has no control over content found elsewhere on this site.

About Apache HTTP Server:

The Apache HTTP Server is an open source web server which powers many of the worlds web sites. The Apache HTTP server is part of the Apache Group's many influential projects. Their efforts have helped shape much the world wide web, and they continue to be a dominating force in the web hosting industry.

Andi

2008/9/23
Hello,
- Zitierten Text anzeigen -

--
Thanks a lot! Greetings from ICT Innovation Paradise Andi Blog:
http://andibecker.....com Map: http://maps.....com Album:
http://pics.....com Videos: http://video.....com Projects:
http://www.t3log.info T3Pack - TYPO3 Development, TEAM 3 - Eternal
Project Management ... Co. Ltd. - The future is within us! POWER4 -
The empowering people!
Antworten
Weiterleiten
support@imhosted.com an mail@mail
Details anzeigen 15:44 (Vor 17 Stunden)

Antworten

Hello,

Please check now, we've done the required modifications.
- Zitierten Text anzeigen -
Antworten
Weiterleiten
Andreas Becker an support
Details anzeigen 15:48 (Vor 17 Stunden)

Antworten

Hmm

I cleared browser and checked in another browser but still get the cpanel apache green screen
Great Success !
Apache is working on your cPanel® and WHM™ Server

2008/9/23
Hello,
- Zitierten Text anzeigen -

--
Thanks a lot! Greetings from ICT Innovation Paradise Andi Blog:
http://andibecker.....com Map: http://maps.....com Album:
http://pics.....com Videos: http://video.....com Projects:
http://www.t3log.info T3Pack - TYPO3 Development, TEAM 3 - Eternal
Project Management ... Co. Ltd. - The future is within us! POWER4 -
The empowering people!
Antworten
Weiterleiten
Andreas Becker an support
Details anzeigen 16:15 (Vor 17 Stunden)

Antworten

... 1:54 PM
The problem is we need to change all ur employeses to the google system but then they can't access the sites when the CNAMe is n't running
59:54
So the problem is TYPO3 is NOMORE running on IMHOSTED
00:03
you should inform your customers earlier
00:05
Possibly these functions are disabled due to security risks and most likely the list would include a function like exec() which is use by TYPO3 to access ImageMagick.
00:25
Image Magick gets called thru exec()
00:41
like it was called since I am hosting with Imhosted years ago
01:03
and then suddenly you disabled all those functionality and now all our sites are worthless
01:37
disable_functions=exec,passthru,proc_open,proc_close,proc_get_status,proc_terminate,shell_exec,myshellexec,system,shell,system_exec,posix_getpwuid,posix_getgrgid,posix_kill,ssh2_exec,pcntl_exec,ini_restore
02:02
You disabled also a bunch of other parts which are needed but we haven't discovered until now
02:54
The same is this security notice from your Titan Server
02:58
USELESS
02:59
Hello ...,

In order to protect the security of your website, we recommend that you upgrade the following scripts that were installed via the "Scripts Library" in your cPanel interface:

- Gallery.0 v2.1.2
Location: at http://....com/gallery/gallery/
Latest: v2.2.4
Upgrade here: https://....com:2083/frontend/x3/addoncgi/cpaddons.html?addon=CPSkins::Gallery::Gallery&action=upgrade&workinginstall=CPSkins::Gallery::Gallery.0.yaml
03:09
The folder is already deleted
03:24
so why do you spam with all those security notices.
03:37
OK Nevermind
04:42
I guess we get this on the Blog so that other people will be warned hosting with Imhosted as we need the stuff, especially as you don't care about the sites already running there since years - you simply disable functionality without further notice and this is poising any business
08:34
e you've got it
08:57
So here you 've hgot it even your fantastico cpanel TYPO3 isn't working anymore
09:00
ahahahah
09:01
Warning: ini_restore() has been disabled for security reasons in /home2/.../public_html/1234567890/t3lib/class.t3lib_db.php on line 897 Warning: ini_restore() has been disabled for security reasons in /home2/.../public_html/1234567890/t3lib/class.t3lib_db.php on line 898
09:46
Warning: ini_restore() has been disabled for security reasons in /home2/.../public_html/1234567890/t3lib/class.t3lib_db.php on line 897 Warning: ini_restore() has been disabled for security reasons in /home2/.../public_html/1234567890/t3lib/class.t3lib_db.php on line 898
10:15
Warning: ini_restore() has been disabled for security reasons in /home2/.../public_html/1234567890/t3lib/class.t3lib_db.php on line 897 Warning: ini_restore() has been disabled for security reasons in /home2/.../public_html/1234567890/t3lib/class.t3lib_db.php on line 898
10:41
ALL ERROR MESSAGES ARE COMING FROM A CLEAN INSTALL TYPO3 ON YOUR TITAN SEVER
11:31
I will put screenshots on my blog and for sure lots of people will make a big way around imhosted because of that I am sorry about this but it is unfair not to tell customers that yu disabled the functionalities
12:28
You disabled even the possibility to createPages in the Backend - really stupid
12:31
sorry
12:44
OK lets do this
13:25
I will write a report when I am back in about 1 hour and then yo.....comu can check on apapaococ
13:40
apapococ.....com
13:52
our servage and imhosted blog
14:13
It was really a waste of time those 5 dyas now
14:25
better should have invested in playing with my kids
14:39
and not in loosing money with unqualified hosters.

2008/9/23 Andreas Becker
- Zitierten Text anzeigen -
- Zitierten Text anzeigen -
Antworten
Weiterleiten
Andreas Becker an support
Details anzeigen 16:17 (Vor 17 Stunden)

Antworten

No ImageMagick installation available
It seems that there is no adequate ImageMagick installation available at the checked locations (/usr/X11R6/bin/, /usr/bin/, /usr/local/bin/)
An 'adequate' installation for requires 'convert', 'combine'/'composite' and 'identify' to be available
16:41

Warning: mkdir() [function.mkdir]: File exists in /home2/.../public_html/1/t3abc/t3lib/class.t3lib_div.php on line 2522

Warning: exec() has been disabled for security reasons in /home2/.../public_html/1/t3abc/typo3/sysext/install/mod/class.tx_install.php on line 1927

Warning: exec() has been disabled for security reasons in /home2/.../public_html/1/t3abc/typo3/sysext/install/mod/class.tx_install.php on line 1927

Warning: exec() has been disabled for security reasons in /home2/.../public_html/1/t3abc/typo3/sysext/install/mod/class.tx_install.php on line 1927
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Andreas Becker an support
Details anzeigen 19:31 (Vor 14 Stunden)

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Can you please get TYPO3 working again on Imhosted including ImageMagick or GraphicsMagick
Our site is still not showing the pictures

As we ran only TYPO3 site Imhosted is USELESS if we can't use Images!!
As our site ran 4 years already on Imhosted and your stupid technicians just deactivated the ImageProcessing functionality and other functionality too it isn't fair at all - so I suggest that you pay back all the money for the rest of the hosting periode incl a fee for us to transfer all GB to a working account on a more reliable Hoster than Imhosted.

This will be the cheapest way without going to an american court where you will loose as we have never abused imhosted and this functionality was active since 1 1/2 weeks ago. Since then our sites are down!!! WHY??? And worst of all NON of our valuable customers has been informed.

Thanks

Andi
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Andreas Becker an support
Details anzeigen 19:33 (Vor 13 Stunden)

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HAVE A LOOK HERE http://....com/1234567890/index.php?id=1
You can log into the backend here
http://....com/1234567890/typo3/alt_main.php
User : test1
PW: test1

So you can see the mass you have produced

Error Messages in the Backend when you host TYPO3 with IMHOSTED.COM

Warning: ini_restore() has been disabled for security reasons in /home2/.../public_html/1234567890/t3lib/class.t3lib_db.php on line 897 Warning: ini_restore() has been disabled for security reasons in /home2/.../public_html/1234567890/t3lib/class.t3lib_db.php on line 898
Warning: ini_restore() has been disabled for security reasons in /home2/.../public_html/1234567890/t3lib/class.t3lib_db.php on line 897 Warning: ini_restore() has been disabled for security reasons in /home2/.../public_html/1234567890/t3lib/class.t3lib_db.php on line 898

You will see here 2 nice screen shot s of all errors from Backend.
If you don't see them than IMAGEMAGICK still can't be called as IMHOSTED.COM has disabled lots of stuff on their servers so also exec() which is needed that TYPO3 can call IMAGEMAGICK

The Pcitures appear on the right site here >>>>>>> if Image Magick is working

The Salad Bowl and the Logos are already in the demo template and they don't need to be processed anymore so that is why they show up!

But please have a look to the error messages on top they simply tell you that something is not working as IMHOSTED.COM has disabled it!!!
29:48
GET even your CPANEL Fantastico Demo TYPO3 isn't working!!!
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Andreas Becker an support
Details anzeigen 19:41 (Vor 13 Stunden)

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2 Anhänge — Alle Anhänge herunterladen Alle Bilder anzeigen
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149 K Anzeigen Download
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support@imhosted.com an mail@mail
Details anzeigen 21:37 (Vor 11 Stunden)

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Hello,

We are working on the issue and will update you soon.

Feel free to get back to us for any further assistance and query.
=========================
Regards,
William
Technical Support

---------
Rate ticket response: http://esupport24.com/qa/rate.php?id=1779356&t=40

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support@imhosted.com an mail@mail
Details anzeigen 23:28 (Vor 10 Stunden)

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Hello,

Thank you for your email.

We are extremely sorry for the inconvenience occurred. I could see that you were facing many issues after
your account was transfered from " nuclear.dnsprotect.com " to " titan.dnsprotect.com ".

The error on your sites were due to some of the disabled functoins on the server ( such as exec (), ini_restore(), etc. ).
We cannot enable these functions on the server as it can cause a server wide security issue.

In order to fix your issue, we have recomplied php ( customized php ) for your domain. Also we have removed the disabled functions
and your domain is not showing any error.

The Typo3 will now work fine, and also there should be no issues with Image Magic ( as we have removed the disabled functions for your domain ).

You can see your customized php.ini file at the following location :

/home2/.../php5/lib/php.ini

You can make changes to this file as per your requirement for your sites.

I again apologize for the inconvenience you have faced with this issue so far.

Please feel free to get back to us if you need any further assistance.
______________________________________________
Best Regards
Robert K
Technical Support

---------
Rate ticket response: http://esupport24.com/qa/rate.php?id=1779356&t=15

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Andreas Becker an support
Details anzeigen 00:23 (Vor 9 Stunden)

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If you are thingking when you type in

http://....com and then T3Pack is showing up so be informed that we have already redirected our ....com site to another hoster! So what you are seeing here is NOT imhosted.com

check http://our_customer-_.com as this is our demonstration site which worked fine for 1 1 /2 years without any changes and no it is even no more showing up. This site is still on your server and should work

http://....com/1234567890/
also this site - which we made today with fantastico still shows n o pictures!!!

as you can see - the pictures I attached to your mail last time should appear on the right - Those ror Pictures but they are not showing up!

Andi

2008/9/23
Hello,
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--
Thanks a lot! Greetings from ICT Innovation Paradise Andi Blog:
http://andibecker.....com Map: http://maps.....com Album:
http://pics.....com Videos: http://video.....com Projects:
http://www.t3log.info T3Pack - TYPO3 Development, TEAM 3 - Eternal
Project Management ... Co. Ltd. - The future is within us! POWER4 -
The empowering people!
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support@imhosted.com an mail@mail
Details anzeigen 00:38 (Vor 8 Stunden)

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Hello,

Thank you for your email.

We are ecclating the ticket to our Level 2 support team . They will look into this issue and update you.
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Andreas Becker an support
Details anzeigen 08:09 (Vor 1 Stunde)

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Bilder werden nicht angezeigt.
Bilder unten anzeigen - Bilder von mail@mail@web.de immer anzeigen.
We have still the same error and the site is now not working for over 1 WEEK and alwys you say you are going to fix it.

http://....com/1234567890/

This site is still not showing PICTURES as Image Magick or Graphis Magick still don't seem to work

Question

Maximum upload filesize too small?
upload_max_filesize=2M
By default TYPO3 supports uploading, copying and moving files of sizes up to 10MB (You can alter the TYPO3 defaults by the config option TYPO3_CONF_VARS[BE][maxFileSize]).
Your current value is below this, so at this point, PHP sets the limits for uploaded filesizes and not TYPO3.
Notice: The limits for filesizes attached to database records are set in the tables.php configuration files ($TCA) for each group/file field. You may override these values in localconf.php or by page TSconfig settings.

Memory limit
memory_limit=64M

WHY is this AGAIN 2M even we already set post and upload to 10M and it was working
and WHY is it again 64M while we have already configured it days ago to 128M

WHO the hell of your team is messing all this up here IT IS INCREDIBLE!!!

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, webmaster@our_customer-_-com.....com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

Apache/2.2.9 (Unix) mod_ssl/2.2.9 OpenSSL/0.9.8b mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635 PHP/5.2.6 Server at our_customer-_.com Port 80
We have still the ERROR

Please refrain from posting multiple tickets for the same issue.

DO YOUR JOB SUCCESSFULLY AND NOBODY WILL CONTACT YOU ANYMORE. BUT IF EVEN YOUR 24/7 SUPPORT ISN'T ANSWERING, THE SKYPE SUPPORT IS OFFLINE LIKE THE ICQ SUPPORT - SO WHAT? WE CONTACT IN THE HOPE TO GET SUPPORT SINCE 1 WEEK ALREADY AND EVERYDAY WE START OUR WORK HERE GMT+7 WE SEE THAT THINGS AT IMHOSTED GOT WORSE!!!!

WE CAN'T WORK AS THE SITE IS DOWN

WE WILL POST THE COMPLETE CONVERSATION OF THIS ISSUE SINCE ONE WEEK ON THE INTERNET IN OUR BLOG SO PEOPLE GET WARNED ABOUT IMHOSTED SUPPORT!

DON'T FILL US UP WITH STANDARD REPLIES WE WANNA SEE RESULTS ONLY AND REAL SUPPORT AND NOT WEBSITE-ERRORS EVERY MORNING!

IMHOSTED DISABLES WEB FUNCTIONALITIES

2008-09-23T16:19:00.003+07:00

Have you ever thought it could not come worse? Yeah - Oh then go to IMHOSTED.COM.
Since 5 days they are trying to move an Account to a modern PHP5 MYSQL5 (Titan) Server and still we are missing lots of files.

But thats not all TYPO3 isn't anymore working with IMHOSTED.COM. They still advertise it but they are simply don't tell you the truth. They have disabled so much

functionality in their PHP Apache surrounding that Applications which need i.e. exec () won't run anymore. TYPO3 is calling ImageMagick thru exec ()

But even more here the list we discovered until now:
disable_functions =exec,passthru,proc_open,proc_close,proc_get_status,proc_terminate,shell_exec,myshellexec,system,shell,system_exec,posix_getpwuid,posix_getgrgid,posix_kill,ssh2_exec,pcntl_exec,ini_restore

Here some of the warnings you might receive: (in the example we used a clean fantastico Install from Imhosted.com!) Even this isn't working at all!

Warning: ini_restore () has been disabled for security reasons in
/home2/user/public_html/1234567890/t3lib/class.t3lib_db.php on line 897
Warning: ini_restore () has been disabled for security reasons in
/home2/user/public_html/1234567890/t3lib/class.t3lib_db.php on line 898
It seems that there is no adequate ImageMagick installation available at the checked locations (/usr/X11R6/bin/, /usr/bin/, /usr/local/bin/)
An 'adequate' installation for requires 'convert', 'combine'/'composite' and 'identify' to be available
Warning: exec () has been disabled for security reasons in
/home2/user/public_html/1/t3abc/typo3/sysext/install/mod/class.tx_install.php on line 1927
Possibly these functions are disabled due to security risks and most likely the list would include a function like exec() which is use by TYPO3 to access ImageMagick.

As you can see on this List simply forget to run a high quality CMS Site at IMHOSTED.COM or one of their connected Hosting places

Try to look for a better hoster who qualifies for you to host your high quality websites!

IMHOSTED BLOCKING exec() and others DAY 7

2008-09-23T09:22:00.000+07:00

Hello ,

Sorry for the confusion.

All your files and folders have been restored back.

The following URLs are working fine.

http://....com/skype/
http://lisa.....com/
http://www.our_CUSTOMER.com/
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Andreas Becker an supervisor
Details anzeigen 23. Sep. (Vor 1 Tag)

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Thanks a lot! Unfortunately there are still files missing and the folders are still showing "no records found" in cpanel

Here the List of folders where still the files are missing: all paths starting from /home2/...

/123/Backup/icover
/123/Documents
/123/iMusic

/123/iVideo/2002 ...-Diverses/2002_01_01 Lisa Diverses Silverster Klostermuehle-Luho Chor

in
/123/iVideo/ lots of subfolders don't hold anything but we did not have empty folders there! and lots of our videos are still missing!

/BACKUPS/BAND-IN-A-BOX

/BACKUPS/eBOOKS/open-eBOOKS
/BACKUPS/eBOOKS/buy-eBOOKS/RECHNUNGEN

/BACKUPS/eBOOKS/buy-eBOOKS/LINUX
/BACKUPS/VISTA-LAP

/BACKUPS/WEB/SQL

Then on the site
http://www.our_customer.com/

you can sill see those exec() errors and no pictures show up.

WHERE is Graphics Magick
and WHERE is image Magick
Warning: exec() has been disabled for security reasons in /home2/.../public_html/1/t3abc/t3lib/class.t3lib_stdgraphic.php on line 2532

as you can see here the pictures are not showing up because of this exec() problem!!!!
No Graphics - we don't know why this error is showing up as the site hasn't been changed for wbout 1 1/2 year and worked perfectly before with lots of images and absolutly no error - especially no exec() error!
Why does this now appear
Where does it come from
What actually have you changed in the settings i.e. php??? what was there before

We weren't able to discover why this happens as we tries the site on another host and it is showing up perfectly, so it is 100% a server problem - or a problem of your server settings as it was the same with the php.ini problem max mem. You changed it without notice to customers and lots of TYPO3 sites were down as you set the default to 16MB and TYPO3 needs at least 64 to run good in Version 4.2.1

I need the paths to the Graphic Programs and also an exact report about what else has been changed!

Thanks
Andi

IMHOSTED BLOCKING exec() and others DAY 6

2008-09-22T09:20:00.002+07:00

Hello,

We have fixed the issue. Your sites are working fine now. Please check this from your end.

Feel free to get back to us for any further assistance and query.
=========================
Regards,
William
Technical Support

---------
Rate ticket response: http://esupport24.com/qa/rate.php?id=1774650&t=40

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Andreas Becker an support
Details anzeigen 21. Sep. (Vor 2 Tagen)

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Yeah working

but I still got
Warning: exec() has been disabled for security reasons in /home2/.../public_html/1/t3abc/t3lib/class.t3lib_stdgraphic.php on line 2532

Warning: exec() has been disabled for security reasons in /home2/.../public_html/1/t3abc/t3lib/class.t3lib_stdgraphic.php on line 2532

Warning: exec() has been disabled for security reasons in /home2/.../public_html/1/t3abc/typo3/sysext/cms/tslib/class.tslib_fe.php on line 3640

this wasn't there before
and we could not figure out why as the our_customer sites were never changed since 2 years and worked perfectly .
Also they still show no images??? Why - does this account has no image Magick or Graphics Magick or have you changed the Paths to it - so i would need to know what are all those new paths also for all other necessary programs to get TYPO3 runinning again smoothly.

This was our best site beside our UNESCOBangkok site.

2008/9/21
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--
Thanks a lot! Greetings from ICT Innovation Paradise Andi Blog:
http://andibecker.lisandi.com Map: http://maps.lisandi.com Album:
http://pics.lisandi.com Videos: http://video.lisandi.com Projects:
http://www.t3log.info T3Pack - TYPO3 Development, TEAM 3 - Eternal
Project Management LisAndi Co. Ltd. - The future is within us! POWER4 -
The empowering people!
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Andreas Becker an support
Details anzeigen 21. Sep. (Vor 2 Tagen)

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CPanel is still showing no MySQL5 and no Apache 2
Apache version 1.3.41 (Unix)
PHP version 5.2.6
MySQL version 4.1.22-standard-log

2008/9/21 Andreas Becker
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Andreas Becker an support
Details anzeigen 21. Sep. (Vor 2 Tagen)

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Still missing are our MOST IMPORTANT FILES

Folder
home2/.../123 - it contains all Pictures from over 5 years about nearly 20 GB
home2/.../BACKUP Contains all our BandinaBox Backups we have Made and lots of other Backups of our productional works

Actually NON of the home2/.../FOLDERS has been restored and even BACKUP is containing no single file

THIS IS A HUGE PROBLEM
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Andreas Becker an support
Details anzeigen 21. Sep. (Vor 2 Tagen)

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Please check back to nucleus as those Images are linked on many many websites ot hosted by imhosted.

They are all in a directory BELOW Root. Folder 123 with all its subfolders about documents, videos, pictures and much more

everything is missing - about 20 GB perhaps even more we just try to figure out to be able to caculate the damage in usdollar.
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support@imhosted.com an ab.becker
Details anzeigen 22. Sep. (Vor 2 Tagen)

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Hello,

We are working on the issue and will get back to you soon.
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Andreas Becker an support
Details anzeigen 22. Sep. (Vor 2 Tagen)

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Hi we need our 18GB Pictures and the BandinaBox backups for our daily work here.

Could you please bring them back to the server. We can't work at the moment.
The complete content from BACKUPS and the complete content from
and the complete MOST important folder 123 is missing too

In there are all our pictures about 18GB and Videos from since 2002!!!

WE NEED THEM

Andi

2008/9/22
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--
Thanks a lot! Greetings from ICT Innovation Paradise Andi Blog:
http://andibecker.lisandi.com Map: http://maps.lisandi.com Album:
http://pics.lisandi.com Videos: http://video.lisandi.com Projects:
http://www.t3log.info T3Pack - TYPO3 Development, TEAM 3 - Eternal
Project Management LisAndi Co. Ltd. - The future is within us! POWER4 -
The empowering people!
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support@imhosted.com an ab.becker
Details anzeigen 22. Sep. (Vor 2 Tagen)

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Hello,

Please be informed that we're under the process of transferring the folder '123' of 33Gb size to your home directory (new server). It will take a maximum of 10 to 12 hours of time for the completion of the same.
-----------------------------------------
Jase P
Technical Team

---------
Rate ticket response: http://esupport24.com/qa/rate.php?id=1774650&t=23

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Andreas Becker an support
Details anzeigen 22. Sep. (Vor 2 Tagen)

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Please also don't forget the complete content of the BACKUPS folder as this is missing too

Thanks

2008/9/22
Hello,
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--
Thanks a lot! Greetings from ICT Innovation Paradise Andi Blog:
http://andibecker.lisandi.com Map: http://maps.lisandi.com Album:
http://pics.lisandi.com Videos: http://video.lisandi.com Projects:
http://www.t3log.info T3Pack - TYPO3 Development, TEAM 3 - Eternal
Project Management LisAndi Co. Ltd. - The future is within us! POWER4 -
The empowering people!
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support@imhosted.com an ab.becker
Details anzeigen 22. Sep. (Vor 2 Tagen)

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Hello,

Sure, we will take care of it.

IMHOSTED BLOCKING exec() and others DAY 5

2008-09-21T09:15:00.003+07:00

Hello,

Please note that our level2 techs are working on the issue.
They will update you soon.

Feel free to contact us if you have any further issues.
==================
Regards,
James
Technical Support
==================

---------
Rate ticket response: http://esupport24.com/qa/rate.php?id=1776719&t=17

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level2@secureguards.com an ab.becker
Details anzeigen 21. Sep. (Vor 3 Tagen)

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Hello,

Sorry for the delay in response.

Please note that no files or folders were deleted from our end. It is against our policy to remove any files without prior permission.

I could see that many files were edited or uploaded on Sep 20. It might be possible that your files were overwritten.
I will suggest you to upload files of your

http://skype.....com/

http://lisa.....com/

http://our_customer.com

as the backup has got synced with the latest content.

Let me know if you have any concerns.
______________________________________________
Best Regards,
George
Tech Support, Level2
_____________________________________________
---------
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Andreas Becker an level2
Details anzeigen 21. Sep. (Vor 3 Tagen)

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lisandi.com

before nuclear now titan but 100% files from nuclear are missing

NO FILES HAVE BEEN UPLOADED ON 20sep

THOSE FILES WERE UNIQUE!!!!

Es specially our about 18GB Pictures and Videos since 2003!!!!

I wrote this before!!!! and I warned your technician about this!

WE HAVE NO BACKUP

also it took MONTHS to upload our GBts of files!

IT WAS YOUR TECHNICIAN and NONE OF US!!!!!

NO FILES HAVE BEEN UPLOADED so NO FILES COULD BE OVERWRITTEN

2008/9/21
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--
Thanks a lot! Greetings from ICT Innovation Paradise Andi Blog:
http://andibecker.lisandi.com Map: http://maps.lisandi.com Album:
http://pics.lisandi.com Videos: http://video.lisandi.com Projects:
http://www.t3log.info T3Pack - TYPO3 Development, TEAM 3 - Eternal
Project Management LisAndi Co. Ltd. - The future is within us! POWER4 -
The empowering people!
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Andreas Becker an level2
Details anzeigen 21. Sep. (Vor 3 Tagen)

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(13:19:12) 254229402 Hi Ashley we are now waiting days that you move our account like you suggested we can't work anymore
(13:19:36) 254229402 so what is actually up, we posted already tikets and replies a lot
(13:19:48) 254229402 but still it is php 4 and mysql 4
(13:20:31) 254229402 we need php5.26 and mysql 5.+ and apache 2 like shane already told us that he will move BUT WHEN??
(13:21:01) 300772025 Please let me know your domain name
(13:21:07) 254229402 we need to finish the elgg installationtill monday and this needs php5 and mysql 5
(13:21:11) 254229402 lisandi.com
(13:21:25) 254229402 new elgg version isn't working anymore with 4
(13:21:30) 254229402 needs all 5
(13:21:45) 300772025 let me check it
(13:21:56) 254229402 could you please move thwhole stuffnow while we have lunch
(13:23:58) 300772025 As you know you account size is 20 gb
(13:24:12) 254229402 yes of course i know this
(13:24:17) 254229402 it is quite small
(13:24:27) 254229402 in comparison to the others
(13:24:39) 254229402 or possible 2.5TB
(13:24:50) 254229402 it is only 20GB which need to be moved
(13:25:15) 254229402 feasable to handle during our offtime like I wrote yesterday but nothing happened
(13:25:55) 254229402 actually the 123 folder below public_html is the biggest
(13:26:10) 300772025 We're checking the contents of the account now.
(13:26:14) 254229402 it is about 18GB
(13:26:17) 300772025 we could see that
(13:26:26) 254229402 so you can move this later
(13:26:38) 254229402 as this holds all our pictures and videos
(13:26:56) 254229402 but we don't need them now and they are not linked to the sites at the moment
(13:27:12) 254229402 we need the ROOT of public_html accessible
(13:27:17) 254229402 so that we can continue
(13:27:32) 300772025 Do you have any copy right protected files in your account
(13:27:38) 254229402 You could move the 123 folder lateron i.e. in your down time
(13:27:55) 254229402 no actually our own copyright of course
(13:28:05) 300772025 ok
(13:28:08) 254229402 and the Band in the Box Backup Fiules
(13:28:12) 254229402 Files
(13:28:32) 300772025 If you have any, please remove them before we do the transfer..
(13:28:40) 254229402 they are Copyrighted as here in Thailand those copies getr destroyed fast if ye have them on our harddrives
(13:29:27) 254229402 this is simply at the moment not possible as we don't have the available space for it
(13:29:48) 254229402 all our pictures are copyrighted and its about 15GB or more I guess + those Videos
(13:30:05) 254229402 they are not accessible from the frontend by the way
(13:30:12) 300772025 Ok we'll check them..
(13:30:15) 254229402 they are private
(13:30:24) 254229402 all in the 123 folder
(13:30:37) 254229402 this is our only copy we have at the moment
(13:31:11) 254229402 It took months to upload them

2008/9/21 Andreas Becker
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Andreas Becker an level2
Details anzeigen 21. Sep. (Vor 3 Tagen)

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(13:00:30) 254229402 Good morning Ashley
(13:00:43) 254229402 Yuor Import functionality sucks
(13:00:55) 254229402 it is simply impossible to get our data base in
(13:00:57) 254229402 a fatal error or timeout occurred while processing this directive]
(13:01:16) 254229402 we tried the Backup from cpanel - cpanel is crab
(13:01:37) 254229402 we tried phpmyadmin even it allows 51.000kb it shows timeouts
(13:01:48) 254229402 we only want to impirt abou 10 - 15 MB
(13:02:07) 254229402 isn't there a very simple way like at servage
(13:02:17) 254229402 here we upload the file to the root directory
(13:02:22) 254229402 click on the file
(13:02:27) 254229402 choose the database
(13:02:32) 254229402 and it gets imported
(13:02:35) 254229402 such easy
(13:02:48) 254229402 and it is working with any size even with 200mb
(13:03:27) 254229402 firts we thought movingoour stuff from srvage to imhosted but today sucks
(13:03:34) 254229402 imhosted is totally slow
(13:04:00) 254229402 our our_customer page shows errors even we havn't done anything on this site since oevr 1 year
(13:04:13) 254229402 we can't upload our databases
(13:04:51) 254229402 permissions are wrong I gues will be the next problem as on imhosted we can't choos like at servage YOU or Webserver - in our case
(13:04:57) 254229402 ... oder nobody
(13:05:23) 254229402 Any solutions as this isn't working like this
(13:13:02) 254229402 Is somebody there?
(13:28:36) 254229402 H E L L O
(13:28:51) 254229402 I S T H E R E S O M R B O D Y 24/7
(13:28:55) 254229402 ???
(13:29:20) 254229402 we need your help as your system is blocking
(13:36:07) 254229402 HELLO???
(13:36:28) 254229402 hmm I thought you are 24/7 and better then servage
(13:36:38) 254229402 isn't actually like this hmm
(13:36:43) 254229402 nobody there
(13:38:15) 300772025 Hi, I'm sorry. I was away
(13:38:25) 300772025 let me go through the issue
(13:45:16) 254229402 The error messages are showing up not constantly on the same pafges very weired but right now all images are missing
(13:45:33) 254229402 yesterday they were still theere
(13:46:13) 300772025 before that, please provide us the domain name and cpanel login details
(13:46:23) 254229402 ...
(13:46:27) 254229402 pw
(13:46:39) 254229402 you can now also change to the new panel
(13:46:49) 254229402 as I renamed the 0 folder
(13:47:06) 300772025 you domain?
(13:47:11) 254229402 ...
(14:10:24) 254229402 any solution to this problem
(14:29:43) 254229402 http://www.our_customer.com/projects/documentation-of-projects/
(14:29:50) 254229402 still the problem and no images
(14:30:19) 254229402 This site was working for over 1 year without any problems since you started to update cpanel
(14:30:56) 254229402 we also just realised that you are still working with old mysql 4.
(14:31:00) 254229402 and not 5.
(14:31:22) 254229402 this will also cause problems as our tables created on servage are created in Mysql 5
(14:31:28) 254229402 newest version
(14:31:44) 254229402 they alswys update to the newest version as soon as it is stable
(14:32:41) 254229402 I deleted some databases in cpanel but they still show up in cpanel
(14:32:54) 254229402 ..._t0.b
lisandi_t0.ba
lisandi_t0.now
(14:33:07) 254229402 those and many more I just deleted but they still show up
(14:33:16) 254229402 something is wrong again in your cpanel
(14:35:53) 254229402 hmm its alreasdy evening and today again we could not get anything working
(14:36:02) 254229402 were is the support 24/7
(14:36:24) 254229402 this whole shit and cpanel crap costs us so much money
(14:40:05) 254229402 H E K L O
(14:40:07) 254229402 ???
(14:40:15) 254229402 IS THERE SOMEBODY???
(14:46:23) 254229402 No not working
(14:46:24) 254229402 Warning: exec() has been disabled for security reasons in /home/.../public_html/1/t3abc/t3lib/class.t3lib_stdgraphic.php on line 2532

Warning: exec() has been disabled for security reasons in /home/.../public_html/1/t3abc/t3lib/class.t3lib_stdgraphic.php on line 2532

Warning: exec() has been disabled for security reasons in /home/.../public_html/1/t3abc/t3lib/class.t3lib_stdgraphic.php on line 2532

Warning: exec() has been disabled for security reasons in /home/.../public_html/1/t3abc/typo3/sysext/cms/tslib/class.tslib_fe.php on line 3640

Warning: implode() [function.implode]: Invalid arguments passed in /home/.../public_html/1/t3abc/typo3/sysext/cms/tslib/class.tslib_fe.php on line 3642
(14:46:32) 254229402 http://www.our_customer.com/planning/strategies-and-tasks/
(14:46:39) 254229402 and still not showing pictures
(15:15:01) 254229402 H E L L O
(15:15:04) 254229402 ???
(15:15:10) 254229402 24/7 where are you
(15:37:51) 254229402 The proble is still existing
(15:51:35) 254229402 It seems that imhosted has no support anymore
(15:51:44) 254229402 have you heard about it!
(15:51:48) 254229402 no
(15:51:53) 254229402 then look to this chat here
(15:52:03) 254229402 you are simply takking to yourself hahahahaha
(15:52:09) 254229402 no support
(15:52:12) 254229402 no 24/7
(15:52:33) 254229402 your - actually our problems are still existing and not solved since over 48 hours now
(16:31:29) 254229402 I guess your ImageMagick isn't working
(16:31:41) 254229402 as now also Cpanel shows NO Icons anymore
(16:31:42) 254229402 http://www.....com:2082/frontend/x3/index.html
(16:41:32) 254229402 Your Code Editor is now loading since abou 10 Minutes
(16:41:50) 254229402 how long will it take until I can work with the editor - tomorrow??
(16:48:21) 254229402 http://www.our_customer.com/projects/joint-implementation/
(16:48:22) 254229402 Warning: exec() has been disabled for security reasons in /home/.../public_html/1/t3abc/t3lib/class.t3lib_stdgraphic.php on line 2532

Warning: exec() has been disabled for security reasons in /home/.../public_html/1/t3abc/t3lib/class.t3lib_stdgraphic.php on line 2532

Warning: exec() has been disabled for security reasons in /home/.../public_html/1/t3abc/typo3/sysext/cms/tslib/class.tslib_fe.php on line 3640

Warning: implode() [function.implode]: Invalid arguments passed in /home/.../public_html/1/t3abc/typo3/sysext/cms/tslib/class.tslib_fe.php on line 3642
(16:48:32) 254229402 still no [ictures
(19:09:21) 254229402 H E L L O
(19:09:34) 254229402 W E are waiting the wholed daz long
(19:09:45) 254229402 we can't access ssh
(19:10:33) 254229402 Your IP address is 118.173.74.222
(19:11:12) 254229402 24/7 Support is where???
(19:14:16) 254229402 Ashley where are you we are waiting since this morning for a solution already
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Andreas Becker an level2
Details anzeigen 21. Sep. (Vor 3 Tagen)

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NO CHAT ON 19th. September NO 24/7 SUPPORT AVAILABLE

CHAT FROM 18th September
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Andreas Becker an level2
Details anzeigen 21. Sep. (Vor 3 Tagen)

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YOU NEED TO LOOK ON NUCLEUS !!!!

AS ALL FILES WERE ON THE MOVE FROM NUCLEUS TO TITAN THRU YOUR TECHNICIAN
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Andreas Becker an level2
Details anzeigen 21. Sep. (Vor 3 Tagen)

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OF COURSE WE WILL ADD THIS COMPLETE INCIDENT TO EVEN MORE BLOGS

AS IMHOSTED TECHNICIANS HAVE

DELETED ALL OUR SITES
DELETED ALL OUR FILES
DELETED ALL OUR REDIRECTS
DELETED ALL OUR FOLDERS
DELETED ALL FOLDERS WITH NUMBERS!!!

IF I DON'T SEE ALL OUR FILES AND SITES AND FOLDERS BACK IN 30 MINUTES!!!

2008/9/21 Andreas Becker
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HOW STUPID ARE YOU

WE DON'T NEED AN IP ADDED BUT WE NEED OUR FILES AND FOLDERS BACK

2008/9/21

Hello,

I extremely for the inconvenience caused to you in this regard.

I have added the IP 118.173.74.222 in the ssh access list. You can now access ssh without any issues.

Certain configurations in the server needs to be changed immediately for security reason. I sincerely apologize for this.

I would be grateful if you kindly remove your post from the blog and I assure you that you will get excellent support from us.

Let me know if you have any concerns.
______________________________________________
Best Regards,
Joe S.
Technical Supervisor, Level2

Notice: The supervisor can only help when standard support channels fail. Ensure you always reference a ticket# number when responding.
______________________________________________

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Rate ticket response: http://esupport24.com/qa/rate.php?id=1775405&t=16

IMHOSTED BLOCKING exec() and others DAY 4

2008-09-20T09:09:00.003+07:00

Hello Andi,

Thank you for your email.

Please let us know if you are ready for the account transfer. Also be informed that we can transfer your account in the off-peak hours which is around 8 hours from now.

We will get back to you before the transfer starts and after it ends.

Do get back to us in case you need any assistance in this regard.
----------------------------------------------------------------------
Best Regards,
Shane
Technical Support

Hello,

Subject: EMERGENCY!!!!! ALL FILES AND FOLDERS AND SITES MISSING - [SiteDown : Unsure]
Your unique ticket number: [AJU-56020-774].

This is an automated response to advise that your query is now being processed and will be answered shortly. Rest assured we will do our best to respond to your query promptly.

If you choose to reply by email, please leave the email subject unedited.

Useful Links:
Support Center: http://support.imhosted.com/
Help Desk (Open/Track Tickets): https://support.imhosted.com/helpdesk/
Network Status/Announcements: http://support.imhosted.com/netstatus/
KBase/FaQ: http://support.imhosted.com/kb/

Do you have an issue that's not resolved? Call us! Phones open from 9am-5pm CST Mon-Fri.
To ensure speedy replies, please ensure you have a ticket open so we can reference it.

Phone Support: (877) 322-7003

ImHosted.Com Customer Care

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Andreas Becker an support
Details anzeigen 20. Sep. (Vor 4 Tagen)

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Hi Shane

For me off peak is starting now
as I go now to bed hahaha - I am in GMT+7

So it would be good if you just please start right now and tomorrow morning I can start working again in about 8 hours time from now.

Thanks a lot

Andi

2008/9/20
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--
Thanks a lot!
Greetings from ICT Innovation Paradise
Andi

Blog: http://andibecker.lisandi.com
Map: http://maps.lisandi.com
Album: http://pics.lisandi.com
Videos: http://video.lisandi.com

Projects: http://www.t3log.info
T3Pack - TYPO3 Development, TEAM 3 - Eternal Project Management
LisAndi Co. Ltd. - The future is within us! POWER4 - The empowering people!
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Andreas Becker an support
Details anzeigen 20. Sep. (Vor 4 Tagen)

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Hi Shane

What is going on

we waited now 48 hours with no results from yur sites in solving th e problems your server mess has caused on nuclear

Now again we already wait another 48 hours that you move our account
Apache version 1.3.41 (Unix)
PHP version 4.4.8
MySQL version 4.1.22-standard-log

I just checked and it is still even now PHP 4!!!!

How can!!!

we had PHP 5 before already since about 1 year

You asked me to send you mine OK and I send it already many times and nobody is moving the account. As you probably can suggest this is harming our business.

I told already Ashley that we want to move back our sites from Servage because of there not responding support. If now imhosted is doing the same thing we will suggest all our customers to move from imhosted to servage as one BIG plus at servage is there panel - here lots of stuff can be don even creating of shortcuts which can't be done at imhosted.

So please let us know in the next 2 hours where you are going as we need to WORK and not to wait until imhosted moves our account to a modern state of the art server with PHP 5.2.6., MYSQL 5.**, Apache 2.**, GraphicMagick/Imagemagick, ...

Andi

2008/9/20 Andreas Becker
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Andreas Becker an support
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Hi

I see that we have now PHP 5.2.6
but still MySQl 4
and Apache 2

also ALL OUR subdomains from Lisandi.com have lost their redirects
could you please repair this as it took us yesterday the whole day to
get all our lisandi subdomains connected to our TV channels. We have a
whole bunch of subdomains and customes are already complaining

That is why we actually checked the site and discoverd that you messed
it up again!
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Andreas Becker an support
Details anzeigen 20. Sep. (Vor 3 Tagen)

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Yep you deleted ALL redirects

Thanks a lot - how much will you pay us to get everything back in place NOW!

Imhosted costs us a whole bunch of money

Andi

Could you now please move our account to MySQL 5 and Apache 2 like you
already said 2 days agao

Thanks
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Andreas Becker an support
Details anzeigen 20. Sep. (Vor 3 Tagen)

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PLEASE READ BELOW THE YELLOW MARKED PARTS

NEVER EVER WE ALLOWED YOU TO MOVE OUR SIDE TO A SERVER WHERE IS ONLY
ONE COMPONEND AVAILABLE

WE NEED
PHP 5.2.6+
MYSQL 5.+
APACHE 2.+
IMAGEMAGICK/GRAPHICSMAGICK

EXACTLY THIS WE ALLOWED AND THIS WAS ALSO VERIFIED BY SHANE SEE BELOW!!!

TITAN SERVER is Apache 1, MySQL4 and PHP5.2.6 - >> in other words it
qualifies NOT for the move as we already told you many times that we
need a MODERN SERVER with ALL Requirements available like stated
above.

ANdi

PLEASE SCROLL DOWN AND READ THE MAILS YOU WROTE!! Yu said you will
move it to MYSQL 5+ PHP5.2.6+ AND APACHE 2.+
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Andreas Becker an support
Details anzeigen 20. Sep. (Vor 3 Tagen)

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Server Name titan
cPanel Version 11.23.6-STABLE
cPanel Build 27225
Theme x3
Apache version 1.3.41 (Unix)
PHP version 5.2.6
MySQL version 4.1.22-standard-log

THIS IS WRONG!!!

Where is your 24/7 Support?
There is nobody online
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Andreas Becker an support
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It is not only the subdomains which are down but ALL our DOMAINS

check http://our_customer.com/
what have you done???

Andi

2008/9/20, Andreas Becker :
> Server Name titan
> cPanIel Version 11.23.6-STABLE
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Andreas Becker an support
Details anzeigen 20. Sep. (Vor 3 Tagen)

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subdomains for ... directing to the right google space from us:
bypass 4 KB 0755
cal 4 KB 0755
docs 4 KB 0755
igoogle 4 KB 0755
mail 4 KB 0755
maps 4 KB 0755
read 4 KB 0755
video

subdomains for ... directing to our mogulus TV Channels
cocopapa 4 KB 0755
drumming 4 KB 0755
go4 4 KB 0755
hope4you 4 KB 0755
lisandi 4 KB 0755
magento 4 KB 0755
montessori 4 KB 0755
phuket 4 KB 0755
power4 4 KB 0755
spots 4 KB 0755
studio 4 KB 0755
t3pack 4 KB 0755
thaipo3 4 KB 0755
typo3

subdomains for ... directing to our picasaweb spaces
cocopapa

subdomains for ... directing to our private spaces at imhosted
anakin 4 KB 0755
andi 4 KB 0755
benjamin 4 KB 0755
eagleswings 4 KB 0755
lisa 4 KB 0755
skybird 4 KB 0755
skype 4 KB 0755
vanessa

subdomains for ... directing to our company spaces at imhosted
coltd 4 KB 0755
ee 4 KB 0755
rs 4 KB 0755
ws

domains of our sites which have actually working since over 1 year
since you started to modify the servers with the new cpanel
our_customer.com
all other our_customer.com and ourcustomer.com domains direct
to our_customer.com

Our main domain is not accessible anymore
...

all other domains aren't accessible at all!!!

We need our sites running and not crashed!!
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Andreas Becker an support
Details anzeigen 20. Sep. (Vor 3 Tagen)

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All our NUMBERED Folders are missing as They contain the actual websites!!!!

what have you done??
1
101
102

where are they?
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Andreas Becker an support
Details anzeigen 20. Sep. (Vor 3 Tagen)

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Calling http://....com/
people can access all our folders without any problems!
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Andreas Becker an support
Details anzeigen 20. Sep. (Vor 3 Tagen)

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All our blogspot redirects from lisandi subdomains are gone
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Andreas Becker an support
Details anzeigen 20. Sep. (Vor 3 Tagen)

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All our ... subdomains redirecting to blogspot accounts are gone
andibecker 4 KB 0755
apapococ 4 KB 0755
papachat 4 KB 0755
phuketphuket 4 KB 0755
visitandi
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Andreas Becker an support
Details anzeigen 20. Sep. (Vor 3 Tagen)

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CHAOS
ALL OUR DATABASES ARE UTF8-UNICODE-CI

AND YOUR NEW DATABASE HAS CHANGED EVERYTHING TO LATIN-SWEDISH-CI

AND NONE OF OUR SITE WILL BE DISPLAYED AS WE NEED UTF8 TO DISPLAY
SOUTHEAST ASIAN LANGUAGES LIKE BEFORE!!!
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Andreas Becker an support
Details anzeigen 20. Sep. (Vor 3 Tagen)

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ALL DATA BASES WHICH HAVE BEEN ALL UTF8 ARE NOW WRONG WITH LATIN

InnoDB utf8_general_ci 32.0 KiB -
225 table(s) Sum ~38,066 MyISAM latin1_swedish_ci 44.8 MiB 0 B
Check All / Uncheck All

HERE NO LATIN1_SEWDISH_CI APPEARED BEFORE, THIS WAS ALL UTF8

ALL OTHER OF OUR DATABASE HAVE THE SAME PROBLEM AND I GUESS ALSO ALL
TABLES IN THESE DATA BASES.

THIS IS CAUSED AS YU MY.INI IS MISSING THE UTF8 AND HANDSHAKE SETTINGS
- THE ONE BEFORE HAD IT!
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Andreas Becker an support
Details anzeigen 20. Sep. (Vor 3 Tagen)

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WHERE IS YOUR 24/7 SUPPORT????
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Andreas Becker an support
Details anzeigen 20. Sep. (Vor 3 Tagen)

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As you changed most of the database settings completly to swedish we
have now strange signs in the databases.

SchÃ¶n, dass euch mein Tagebuch gefÃ¤llt.Und noc...
Schon recht frÃ¼h hat mich heut der JRD-Shop ( als...
and so on
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Andreas Becker an support
Details anzeigen 20. Sep. (Vor 3 Tagen)

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E M E R G E N C Y

I NEED IMMEDIATE ACCESS TO THE FOLDER http://....com/skype and to the folder http://....com/lisa
Those two folders hold very important Documents which need to be available Online!!!!

Our Lawyer in Germany just called me and told me that he can't access those files!
I checked and saw that even the complete folders are missing!!
Also we need our site http://our_customer.com back which was in folder 101

the our_customer.com and all other our_customer.com domains with folders where symlinks to the folder
101/our_customer.com

These three things need to be available IMMEDIATELY!!!

Thanks Andi

IMHOSTED BLOCKING exec() and others Day 3

2008-09-19T09:07:00.000+07:00

Hello Andreas,

Thank you for your email.

Please note that we have provided ssh access to the requested IP. Please note that you have enabled ssh access from multiple IPs.

Also kindly confirm us if you still want an account transfer to a server having MySQL 5.*.

Do get back to us in case you need any assistance in this regard.
----------------------------------------------------------------------
Best Regards,
Shane
Technical Support

---------
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Andreas Becker an support
Details anzeigen 19. Sep. (Vor 5 Tagen)

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Yes

I NEED MySql 5 as I already said and actually I hoped that it is already done!
ELLG the social network No 1 is running only on mysql5 same Magento shop No 1 and many other applications Mysql 4 is historic stoneage I need MySQL5

Andi

2008/9/19
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--
Thanks a lot!
Greetings from ICT Innovation Paradise
Andi

Blog: http://andibecker.blogspot.com
Map: http://tinyurl.com/6a4bg5
Album: http://picasaweb.google.com/cocopapa
Videos: http://tinyurl.com/5vs389
Projects: http://www/t3log.info
T3Pack - TYPO3 Development, TEAM 3 - Eternal Project Management
LisAndi Co. Ltd. - The future is within us! POWER4 - The empowering people!
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support@imhosted.com an ab.becker
Details anzeigen 19. Sep. (Vor 5 Tagen)

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Hello ,

We are looking into the issue .
We will be updating on this soon.

Feel free to write in for further queries.
==========================================
Regards,
Sam
Technical Team

---------
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Andreas Becker an support
Details anzeigen 19. Sep. (Vor 4 Tagen)

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Hi
when will I be able to continue work with MySQl 5??

I need to know this as we already wasted 2 days because of the ssh and those php problems your new server configurations caused to sunisa-ranckcom
Please let me know
Andi

2008/9/19
Hello ,
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--
Thanks a lot!
Greetings from ICT Innovation Paradise
Andi

Blog: http://andibecker.blogspot.com
Map: http://tinyurl.com/6a4bg5
Album: http://picasaweb.google.com/cocopapa
Videos: http://tinyurl.com/5vs389
Projects: http://www/t3log.info
T3Pack - TYPO3 Development, TEAM 3 - Eternal Project Management
LisAndi Co. Ltd. - The future is within us! POWER4 - The empowering people!
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Andreas Becker an support
Details anzeigen 19. Sep. (Vor 4 Tagen)

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Hi

Have you moved the site to the MYSQL5 Server? We need to continue our work! Please let us know!
Thanks
Andi

2008/9/19 Andreas Becker
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support@imhosted.com an ab.becker
Details anzeigen 19. Sep. (Vor 4 Tagen)

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Hello,

We are working on the issue and we will update you soon.

Feel free to get back to us for any further assistance and query.
=========================
Regards,
William
Technical support

---------
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support@imhosted.com an ab.becker
Details anzeigen 19. Sep. (Vor 4 Tagen)

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Andreas Becker an support
Details anzeigen 19. Sep. (Vor 4 Tagen)

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I need a time frame so I can plan my work as we need to work tomorrow and also on sunday to get things moved
Please give me a timeframe as at the moment our imhosted account don't get changed because we don't want to interfer the move to the new server.

Thanks
Andi

2008/9/19
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--
Thanks a lot!
Greetings from ICT Innovation Paradise
Andi

IMHOSTED BLOCKING exec() and others DAY 2

2008-09-18T08:59:00.002+07:00

Hello Andreas,

Thank you for your email.

we are extremely sorry for the delay in response.

Please note that the link http://www.our_customer.com/projects/clean-development-mechanism/ is working fine.

Kindly let us know the exact path where you are getting this error,so that we can recreate the issue at our end.

Do get back to us in case you need any assistance in this regard.
----------------------------------------------------------------------
Best Regards,
Shane
Technical Support

---------
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Andreas Becker an support
Details anzeigen 18. Sep. (Vor 6 Tagen)

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I can't say that our_customer is working fine

It shows error messages over and over!
http://www.our_customer.com/

and it is terribly slow

None of the graphics show up? Yesterday they were still there now even they are gone - what are you doing?

Please give us an answer immediately
Andi

2008/9/18
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--
Thanks a lot!
Greetings from ICT Innovation Paradise
Andi

Blog: http://andibecker.blogspot.com
Map: http://tinyurl.com/6a4bg5
Album: http://picasaweb.google.com/cocopapa
Videos: http://tinyurl.com/5vs389
Projects: http://www/t3log.info
T3Pack - TYPO3 Development, TEAM 3 - Eternal Project Management
LisAndi Co. Ltd. - The future is within us! POWER4 - The empowering people!
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Andreas Becker an support
Details anzeigen 18. Sep. (Vor 6 Tagen)

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http://www.our_customer.com/home/slogan/
Warning: exec() has been disabled for security reasons in /home/.../public_html/1/t3abc/t3lib/class.t3lib_stdgraphic.php on line 2532

Warning: exec() has been disabled for security reasons in /home/.../public_html/1/t3abc/typo3/sysext/cms/tslib/class.tslib_fe.php on line 3640

Warning: implode() [function.implode]: Invalid arguments passed in /home/.../public_html/1/t3abc/typo3/sysext/cms/tslib/class.tslib_fe.php on line 3642

http://www.our_customer.com/
no pictures at all

http://www.our_customer.com/emissions-and-certificates/reductions/
Warning: exec() has been disabled for security reasons in /home/.../public_html/1/t3abc/t3lib/class.t3lib_stdgraphic.php on line 2532

Warning: exec() has been disabled for security reasons in /home/.../public_html/1/t3abc/t3lib/class.t3lib_stdgraphic.php on line 2532

Warning: exec() has been disabled for security reasons in /home/.../public_html/1/t3abc/t3lib/class.t3lib_stdgraphic.php on line 2532

Warning: exec() has been disabled for security reasons in /home/.../public_html/1/t3abc/typo3/sysext/cms/tslib/class.tslib_fe.php on line 3640

Warning: implode() [function.implode]: Invalid arguments passed in /home/.../public_html/1/t3abc/typo3/sysext/cms/tslib/class.tslib_fe.php on line 3642

and so on

------------------------
NOTHING is working fine here!!!!
Please check

2008/9/18 Andreas Becker
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Andreas Becker an support
Details anzeigen 18. Sep. (Vor 6 Tagen)

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simply enable exec()

then it will work again I guess
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Andreas Becker an support
Details anzeigen 18. Sep. (Vor 6 Tagen)

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lisandi 1:00 PM
Good morning Ashley
00:43
Yuor Import functionality sucks
00:55
it is simply impossible to get our data base in
00:57
a fatal error or timeout occurred while processing this directive]
01:16
we tried the Backup from cpanel - cpanel is crab
01:37
we tried phpmyadmin even it allows 51.000kb it shows timeouts
01:48
we only want to impirt abou 10 - 15 MB
02:07
isn't there a very simple way like at servage
02:17
here we upload the file to the root directory
02:22
click on the file
02:27
choose the database
02:32
and it gets imported
02:35
such easy
02:48
and it is working with any size even with 200mb
03:27
firts we thought movingoour stuff from srvage to imhosted but today sucks
03:34
imhosted is totally slow
04:00
our our_customer page shows errors even we havn't done anything on this site since oevr 1 year
04:13
we can't upload our databases
04:51
permissions are wrong I gues will be the next problem as on imhosted we can't choos like at servage YOU or Webserver - in our case
04:57
lisandi oder nobody
05:23
Any solutions as this isn't working like this
13:02
Is somebody there?
28:36
H E L L O
28:51
I S T H E R E S O M R B O D Y 24/7
28:55
???
29:20
we need your help as your system is blocking
36:07
HELLO???
36:28
hmm I thought you are 24/7 and better then servage
36:38
isn't actually like this hmm
36:43
nobody there
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support@imhosted.com an ab.becker
Details anzeigen 18. Sep. (Vor 5 Tagen)

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Hello,

Please check now our_customer is working fine without any errors. If you're unable to import the database, please upload a .sql form of the database, we'll restore it for you.
Note: the data base should be in the form lisandi_database name.
-----------------------------------------
Jase P
Technical Team

---------
Rate ticket response: http://esupport24.com/qa/rate.php?id=1774650&t=23

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Andreas Becker an support
Details anzeigen 18. Sep. (Vor 5 Tagen)

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It is not working Jase and I export the database at servage and have no chance to put in in the form ..._something!

No not working
46:24
Warning: exec() has been disabled for security reasons in /home/.../public_html/1/t3abc/t3lib/class.t3lib_stdgraphic.php on line 2532

Warning: exec() has been disabled for security reasons in /home/.../public_html/1/t3abc/t3lib/class.t3lib_stdgraphic.php on line 2532

Warning: exec() has been disabled for security reasons in /home/.../public_html/1/t3abc/t3lib/class.t3lib_stdgraphic.php on line 2532

Warning: exec() has been disabled for security reasons in /home/.../public_html/1/t3abc/typo3/sysext/cms/tslib/class.tslib_fe.php on line 3640

Warning: implode() [function.implode]: Invalid arguments passed in /home/.../public_html/1/t3abc/typo3/sysext/cms/tslib/class.tslib_fe.php on line 3642
46:32
http://www.our_customer.com/planning/strategies-and-tasks/
46:39
and still not showing pictures

2008/9/18
Hello,
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--
Thanks a lot!
Greetings from ICT Innovation Paradise
Andi

Blog: http://andibecker.blogspot.com
Map: http://tinyurl.com/6a4bg5
Album: http://picasaweb.google.com/cocopapa
Videos: http://tinyurl.com/5vs389
Projects: http://www/t3log.info
T3Pack - TYPO3 Development, TEAM 3 - Eternal Project Management
LisAndi Co. Ltd. - The future is within us! POWER4 - The empowering people!
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Andreas Becker an support
Details anzeigen 18. Sep. (Vor 5 Tagen)

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Sorry but where is your 24/7 support??? our sites aren't running now since over 48 hours and still show these errors and absolutly no graphics even nobody has done anything on these sites since 1 year and they were perfect before!!!

2008/9/18 Andreas Becker
It is not working Jase and I export the database at servage and have no chance to put in in the form lisandi_something!
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Andreas Becker an support
Details anzeigen 18. Sep. (Vor 5 Tagen)

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Hello is somebody doing the support at Imhosted - our problem is still not solved
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support@imhosted.com an ab.becker
Details anzeigen 18. Sep. (Vor 5 Tagen)

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Hello,

In that case, please upload the .sql form of the database inside the home directory. We'll restore it for you.
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Andreas Becker an support
Details anzeigen 18. Sep. (Vor 5 Tagen)

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It is not the sql it is still the our_customer website
no pictures and still the exec() problem please enable exec again

2008/9/18
Hello,
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--
Thanks a lot!
Greetings from ICT Innovation Paradise
Andi

Blog: http://andibecker.blogspot.com
Map: http://tinyurl.com/6a4bg5
Album: http://picasaweb.google.com/cocopapa
Videos: http://tinyurl.com/5vs389
Projects: http://www/t3log.info
T3Pack - TYPO3 Development, TEAM 3 - Eternal Project Management
LisAndi Co. Ltd. - The future is within us! POWER4 - The empowering people!
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support@imhosted.com an ab.becker
Details anzeigen 18. Sep. (Vor 5 Tagen)

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Hello ,

Exec function is disabled on the server.
Please note that ours is a shared server and it is disabled due to security reasons.

Feel free to write in for further queries.
==========================================
Regards,
Sam
Technical Team

---------
Rate ticket response: http://esupport24.com/qa/rate.php?id=1774650&t=39

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Andreas Becker an support
Details anzeigen 18. Sep. (Vor 5 Tagen)

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The problem is now ho to get TYPO3 running as you can't disable features which have been in use all the time without notifying the users.
Have a look to our_customer it is still showing those exec() errors - so please provide a solution BEFORE you shut down stuff!
This site is down and even our pictures are not showing up??

What else have you disabled??

If you disable exec, then lots of TYPO3 installations won't run anymore as you can see here and we have to recommend also other hosters >> have a look to apapococ.blogspot.com - we could also fill this up with this conversation here why not!

So please be so nice and sove this problem YOU have caused by shutting down components which have been in place since years with out problems.

++ You Code editor isn't working
cpanel is not showing grafics too
and it is sooooooooooooooooooooooooooooooooooooooooooooooooooooooo sloooooooooooooooooooooooooooooooooooooooow

real crap this cpanel

So please solve the problem with the images and the error messages on our_customer

You already messed up once a comleat website with your savemode horror in 2005 in August - and you didn't solved the problem sufficiently. so please do it now so that the site is running again like before.

2008/9/18
Hello ,
- Zitierten Text anzeigen -

--
Thanks a lot!
Greetings from ICT Innovation Paradise
Andi

Blog: http://andibecker.blogspot.com
Map: http://tinyurl.com/6a4bg5
Album: http://picasaweb.google.com/cocopapa
Videos: http://tinyurl.com/5vs389
Projects: http://www/t3log.info
T3Pack - TYPO3 Development, TEAM 3 - Eternal Project Management
LisAndi Co. Ltd. - The future is within us! POWER4 - The empowering people!
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Andreas Becker an support
Details anzeigen 18. Sep. (Vor 5 Tagen)

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Hi

Now we have another MAJOR Problem

Requirements

Elgg 1.0 requires a system running PHP 5.2+ as an Apache mod (not in CGI mode or safe mode) with GD extensions, MySQL 5+ and a version of the Apache web server with mod_rewrite installed. OpenSocial requires Mcrypt; Elgg 1.1 SOAP extensions will require the PHP SOAP library.

Imhosted is NOT uptodate as they are still working with an very old MYSQL4 and other old requirements

Could you please enable Mysql 5+, and the other neede apps

Thanks

2008/9/18 Andreas Becker
The problem is now ho to get TYPO3 running as you can't disable features which have been in use all the time without notifying the users.
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Andreas Becker an support
Details anzeigen 18. Sep. (Vor 5 Tagen)

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you cant recursively change permissions

not good as it is simply impossible to click Thousands of fil ;-)
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Andreas Becker an support
Details anzeigen 18. Sep. (Vor 5 Tagen)

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BIG PROBLEM while elgg 0.9 was running still on MYSQL 4 we need now MYSQL 5

Elgg error: Elgg does not support PHP 4."

-----------------------------------------------------
Please change and update your system

Thanks

Andi

>>>>>>>>>> And please solve the errors on sunisa-ranck.com which you caused
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Andreas Becker an support
Details anzeigen 18. Sep. (Vor 5 Tagen)

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H E L L O
09:34
W E are waiting the wholed daz long
09:45
we can't access ssh
10:33
Your IP address is 118.173.74.222
11:12
24/7 Support is where???
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support@imhosted.com an ab.becker
Details anzeigen 18. Sep. (Vor 5 Tagen)

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Hello ,

There is no block of IP at our end , also we have checked your ssh status and its enabled.
We have a current version of mysql 4 on the server which your domain is hosted.
If you need mysql 5 ,and php 5 with apache module we can move your domain to another server which have mysql 5 and which runs PHP 5.2 as an Apache module.
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Andreas Becker an support
Details anzeigen 18. Sep. (Vor 5 Tagen)

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2008/9/18
Hello ,
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Hi Sam

Please move my domain to another server as I need MySql 5 to run Elgg
Thanks

The IP is blocked we talked about this already yesterday was the 118 ranges are still missing at your site and I am waiting to receive them from TOT My current IP is Your IP address is 118.173.87.160 and this blocked as it is not in the ranges you already have!

I will send you the ranges as soon as I have them

But please move te complete account to a mysql5 php5.2 apache2 server if possible it should have imagemagick and graphicsmagick available too (needed for TYPO3)

Thanks

How long will the move take?
Please let me know
Thanks
Andi

IMHOSTED BLOCKING exec() and others

2008-09-17T08:58:00.000+07:00

[imh #NRS-24327-549]: exec() error - [Other : Nuclear] Posteingang X
support@imhosted.com an ab.becker
Details anzeigen 17. Sep. (Vor 6 Tagen)

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Hello,

Subject: exec() error - [Other : Nuclear]
Your unique ticket number: [NRS-24327-549].

This is an automated response to advise that your query is now being processed and will be answered shortly. Rest assured we will do our best to respond to your query promptly.

If you choose to reply by email, please leave the email subject unedited.

Useful Links:
Support Center: http://support.imhosted.com/
Help Desk (Open/Track Tickets): https://support.imhosted.com/helpdesk/
Network Status/Announcements: http://support.imhosted.com/netstatus/
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Do you have an issue that's not resolved? Call us! Phones open from 9am-5pm CST Mon-Fri.
To ensure speedy replies, please ensure you have a ticket open so we can reference it.

Phone Support: (877) 322-7003

ImHosted.Com Customer Care

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support@imhosted.com an ab.becker
Details anzeigen 17. Sep. (Vor 6 Tagen)

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Hello,

We are working on the issue and will update you soon

Feel free to get back to us for any further assistance and query.
=========================
Regards,
William
Technical Support

---------
Rate ticket response: http://esupport24.com/qa/rate.php?id=1774650&t=40

IMHOSTED STILL BLOCKING THE SITES

2008-08-13T01:55:00.000+07:00

(10:46:03) 254229402 good advertisement sorry
(10:47:09) 300772025 please check your global ip from http://whatismyip.com/
(10:47:29) 254229402 I have already send you the global IP about 1 hour ago SORRY!
(10:47:34) 254229402 please read the chat
(10:48:18) 254229402 you can even see that we did on our blog
(10:48:19) 254229402 http://apapococ.blogspot.com/
(10:48:44) 254229402 (10:16:50) 254229402 123.123.123.123
(10:48:59) 254229402 the real IP wasn't published on our blog of course
(10:49:27) 254229402 Your IP Address Is 123.123.123.123
(10:52:03) 254229402 Server unexpectedly closed network connetcion
(10:52:07) 254229402 STILL
(10:52:30) 254229402 Parse error: syntax error, unexpected T_STRING, expecting T_VARIABLE or '$' in /home/domain/public_html/0/domain-com/typo3conf/ext/cooluri/class.tx_cooluri.php on line 37
(10:52:33) 254229402 ourdomain.com
(10:52:37) 254229402 still down
(10:52:51) 254229402 we have NO chance to enter our sites
(10:52:55) 254229402 nor thru backend
(10:52:59) 254229402 nor thru cpanel
(10:53:05) 254229402 nor thru ssh
(10:53:13) 254229402 becasue you mass things up since yesterday
(10:53:36) 254229402 because of the stupid problem from cpanel you weren't able to solve
(10:53:56) 254229402 ONLY the "o" did not display our files and you should solve THIS problem
(10:53:59) 254229402 RESULT
(10:54:11) 254229402 you braought ALL OUR SITES DOWN in SECONDS
(10:54:19) 254229402 Brilliant support at IMHOSTED
(10:54:34) 254229402 How can you ruin your business - go to imhosted
(10:54:58) 254229402 Please thing about how you will compensate this whole problem financially!!!
(10:55:27) 254229402 we are offline because of a problem your ASHLEY support was causing
(10:56:05) 254229402 Check back our last chats and you will discover that ALWAYS the ASHLEY SUPPORT was causing problems even in the past
(10:56:34) 254229402 so 2005 in July and again in 2006 in May when he brougt down our sites for months
(10:56:40) 254229402 now again
(10:56:59) 254229402 Try to get your DIJO = PREMIUM support staff running\
(11:00:56) 254229402 People and our customers want to monitor about imhosted service
(11:01:18) 254229402 so we will put all our conversations online visible for everybody
(11:01:27) 254229402 simply be informed
(11:01:31) 254229402 thanks
(11:05:09) 254229402 Invalid file: 0!
(11:05:22) 254229402 cpanel again don't recognizes the "0" file
(11:13:40) 254229402 we still need ssh access
(11:48:55) 254229402 WE STILL CAN'T ACCESS SSH
(11:49:10) 254229402 WE STILL CAN'T ACCESS OUR PAGE ON domain.com
(11:49:35) 254229402 WE STILL CAN'T ACCESS customer.com from backend because you set the wrong permissions
(11:50:19) 254229402 0 Folder STILL SHOWS AS INVALID FILE IN CPANEL
(11:50:31) 254229402 but it is a FOLDER
(12:43:25) 254229402 We still can't access ssh and we still have errors on domain.com
(14:57:36) 254229402 we are still waiting for ssh access we already submitted you our IP about 5 HOURS ago
(14:57:52) 254229402 we STILL have the error on domain.com
(14:58:13) 254229402 we STILL can't work in the Backend of customer.com because of your permission problems
(15:13:52) 254229402 WE STILL CANT SEE THE PROBLEM AND MANGEE IT AS WE STILL HAVE NO SSH ACCESS DON'T YOU GET IT???
(15:32:14) 254229402 Your IP Address Is 123.123.123.123
(15:32:22) 254229402 we still have NO SSH ACCESS

IMHOSTED BLOCKING SITES?

2008-08-12T10:33:00.002+07:00

(09:53:45) 254229402 Hi Ashley
(09:53:53) 254229402 You have also blocked our ssh
(09:54:01) 254229402 so we really can't change anything
(09:54:10) 300772025 hi
(09:54:12) 254229402 it is really a pitty
(09:54:18) 254229402 Domain.com
(09:54:31) 254229402 we need ssh access like before the 3 years
(09:55:19) 254229402 also you made changes in Domain.com and now the site is showing a string error. Somewhere while doing your changes it sems you have forgotten a ";" somewhere
(09:55:27) 300772025 please post a ticket on this issue .so that we can look it in a better manner
(09:55:35) 254229402 the Domain site worked poerfectly before
(09:55:43) 254229402 sorry we already posted lots of tickets
(09:55:49) 254229402 since yesterday morning
(09:56:20) 254229402 [imh #HLY-16003-625]
(09:56:23) 254229402 check it
(09:56:37) 254229402 we are still waiting as we still can't do the changes
(09:56:48) 254229402 we need SSH ACCESS NOW
(09:57:14) 254229402 as we start working NOW and we alkready LOST ONE COMPLETE DAY because of the mass imhosted has done!!!
(09:58:11) 254229402 we need to get the site customer.com on their new destination outside of the folder "0" running NOW as the customer will be here in about 15 Minutes do you understand!!!
(09:58:24) 254229402 He is coming because his site was down the whole day yesterday
(09:58:39) 254229402 because of Y)OU
so please enable our SSH Access again
(09:58:41) 254229402 NOW
(09:58:56) 254229402 IMMEDIATELY like it was possible until YESTERDAY!!!
(09:59:57) 300772025 it seems there is no problem with the shell access
(10:00:06) 300772025 PLease give your global ip
(10:01:09) 254229402 it is changing all time
(10:01:31) 254229402 we already gave you the complete list and since 3 years it was enabled like this and working perfectly
(10:02:06) 254229402 look back in our tickets and you will find a long list woith all possoible domains. They were ALL already enabled
(10:04:20) 254229402 (10:12:34) 300772025 We are able to ftp into your account
(10:12:49) 300772025 there must be some issues with the ftp client settings
(10:13:32) 254229402 hmm question is what?
(10:13:36) 254229402 thx
(10:14:01) 300772025 quit
(10:14:06) 300772025 sorry
(10:14:10) 300772025 mistype
(10:14:15) 254229402 :-)
(10:14:58) 300772025 let me know that you are having ssh access?
(10:15:20) 254229402 moment I try
(10:16:10) 254229402 yep ssh is working
(10:16:15) 254229402 filezilla also
(10:16:21) 254229402 only psftp not
(10:16:29) 300772025 Provide me with global IP from http://whatismyip.com
(10:16:50) 254229402 123.123.123.123
(10:18:09) 300772025 Please check now
(10:18:26) 254229402 no
(10:19:08) 300772025 Can you check your ftp client setting
(10:19:18) 254229402 user ourname
(10:19:25) 254229402 pw same like with ssh
(10:19:44) 254229402 21
(10:19:48) 254229402 imhosted.com
(10:19:48) 300772025 your cPanel password
(10:19:53) 254229402 or ftp.imhosted.com
(10:20:00) 254229402 ourpassword
(10:20:01) 300772025 Try with port 22
(10:20:52) 300772025 ftp://ourdomain.com
(10:21:04) 254229402 on 22 it is even not connecting
(10:21:42) 300772025 for ftp you need to use ftp://oursomain.com or ftp.ourdomain.com
(10:22:09) 254229402 yep both not working
(10:04:27) 254229402 Here the protokoll from JULY
(10:04:49) 254229402 you can see ssh was working perfect
(10:05:39) 254229402 300772025 We have enabled your global IP for ssh access
(10:36:46) 254229402 thx
(10:37:27) 300772025 Welcome
(10:07:21) 254229402 Your IP Address Is 123.123.123.123
(10:07:38) 254229402 perhaps this changes in the next 5 minutes or perhaps in an hour
(10:07:52) 254229402 we have here about 5 - 10 different IPs a day!
(10:09:34) 254229402 http://ourdomain.com/
(10:09:44) 254229402 Parse error: syntax error, unexpected T_STRING, expecting T_VARIABLE or '$' in /home/ourdomain/public_html/0/ourdomain.com/typo3conf/ext/cooluri/class.tx_cooluri.php on line 37
(10:10:00) 254229402 This is a problem you caused YESTERDAY so please fix it NOW
(10:10:51) 254229402 http://www.ourdomain.com/typo3/alt_main.php
(10:10:58) 254229402 Fatal error: Call to undefined function: iconv() in /home/ourdomain/public_html/0/ourdomain-com/typo3_src/t3lib/class.t3lib_cs.php on line 611
(10:11:13) 254229402 we can't even get in the backend or in any other part
(10:11:21) 254229402 so we have absolutly no chance to fix it
(10:11:25) 254229402 NO ssh
(10:11:35) 254229402 NO ourdomain.com
(10:11:40) 254229402 NO Backend Access
(10:11:47) 254229402 because off your problems
(10:11:54) 254229402 with your crappy cpanel
(10:12:02) 254229402 sorry get up and fix it
(10:12:34) 254229402 All these sites were perfectly working since over one year!!!
(10:12:38) 254229402 without any problems
(10:13:14) 254229402 the problems started yesterday because you installed a new BUGGY cpanel which defines folders starting with "0" as NULL
(10:13:31) 254229402 THIS IS ABSOLUTLY NOT OUR PROBLEM HERE
(10:14:34) 254229402 IT WAS YOUR ASHLEY SUPPORT MAN/WOMAN CAUSING THE PROBLEM CHECK BACK THE HISTORY INCHAT|
YOU ALREADY WROTE THAT IT WAS YOUR PROBLEM!!!
(10:17:21) 254229402 Warning: fopen(/home/ourdomain/public_html/customer.com/typo3temp/llxml/xml_b1c12ee4c8.default.iso-8859-1.cache) [function.fopen]: failed to open stream: Permission denied in /home/ourdomain/public_html/1/t3abc/t3lib/class.t3lib_div.php on line 2438
ERROR: File not written to disk! Write permission error in filesystem?
(10:17:34) 254229402 in customer.com we have same problems
(10:18:02) 254229402 I don't know what the hell you have done yesterday!!!
By the way the customer just arrived and is sitting beside me
(10:18:10) 254229402 waiting that you answer
(10:18:23) 254229402 and correct the problem you caused yesterday
(10:23:12) 254229402 IS THERE ANYBODY????
(10:30:02) 254229402 don't you know what problems this causes for YOU and for US???
(10:30:13) 254229402 only because you give us NO access
(10:30:20) 254229402 and ruined our sites
(10:30:59) 254229402 I guess I will put this here on my blog as an example of imhosted support
(10:31:07) 254229402 please check it out
(10:31:23) 254229402 apapococ.blogspot.com
(10:31:53) 254229402 People really should be warned before hosting with IMHOSTED

IMHOSTEDS CPANEL IS BUGGY

2008-07-12T22:41:00.002+07:00

(10:20:54) 254229402 Hi Ashley
(10:21:08) 254229402 You have a nice and very good looking filemanager now
(10:21:13) 254229402 really I like it
(10:21:13) 300772025 hi ,How can I help you ?
(10:21:17) 254229402 BUT
(10:21:34) 254229402 I can't get to our complete sites as they are all in folder "0"
(10:21:43) 254229402 and this folder don't get displayed
(10:21:48) 254229402 I can call the site
(10:21:55) 254229402 http://ourdomain.com
(10:22:29) 254229402 so the site is working but when I try to open the folder in the filemanager (i tried both) then even the "0" don't appear
(10:22:54) 254229402 If I click on the folder which gets displayed but without a name - than it says noe records
(10:23:02) 254229402 any ideas :-)
(10:23:14) 254229402 Would be nice if I could get to my files now
(10:23:32) 254229402 I I rename the folder than all symlinks are broken
(10:23:41) 254229402 and all sites are down
(10:24:13) 300772025 ok let me check
(10:24:20) 254229402 so I could rename the folders in a SECOND step after I changed the symlinks - so in a first step I should be able to access the folders
(10:24:22) 254229402 THX
(10:24:36) 300772025 please give your cpanel logins
(10:24:41) 254229402 ourdomain
(10:24:43) 254229402 ourdomain.com
(10:24:47) 254229402 ourpassword
(10:25:12) 254229402 it is the folder underneath .smileys in publi_html
(10:25:22) 254229402 I can see it in ftp filezilla
(10:34:06) 254229402 Now just this moment there is another problem
(10:34:08) 254229402 Forbidden
You don't have permission to access /typo3conf/ext/templavoila/cm1/index.php on this server.

Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.
(10:34:22) 254229402 Until just a minute ago I was able to access these folders
(10:34:31) 254229402 ???
(10:35:32) 254229402 Forbidden
You don't have permission to access /typo3/ on this server.

Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.
(10:36:04) 254229402 OUR sites are completly gone now
(10:36:05) 254229402 Forbidden
You don't have permission to access / on this server.

Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.
(10:36:12) 254229402 customer just rang too
(10:36:27) 254229402 as we develop his site
(10:36:43) 254229402 and he is filling in content and blub everything was gone
(10:37:43) 254229402 http://www.customer.com/
(10:37:46) 254229402 same problem
(10:37:53) 254229402 is also in folder "0"
(10:38:04) 254229402 Forbidden error!
(10:41:16) 300772025 we are working on the issue,Please wait
(10:41:28) 254229402 ok I already informed th customer
(10:41:37) 254229402 we just started working here sorry
(10:56:48) 300772025 please post a ticket regarding the issue .We will be replying through it
(10:57:23) 254229402 ok but we need to work on our site today
(10:57:35) 254229402 its already 11am here
(11:03:14) 254229402 ycket send
(11:03:55) 254229402 could you please put the sites again online
(11:04:07) 254229402 ourdomain.com and customer.com
(11:04:22) 254229402 so that we can work on these sites from the TYPO3 Backend thanks
(11:04:36) 254229402 as the sites itselve were working fine before
(11:04:53) 254229402 we only weren't able toaccess our files thru your foilemanager
(11:05:04) 254229402 so the filemaneger is the problem and not our sites
(11:05:41) 254229402 actually the symlink structure in all of these sites is a bit complicated so please don't change something there before consulting us
(11:06:01) 254229402 but please bring back our sites
(11:06:12) 254229402 before lunch here what is in about 1 hour
(11:54:05) 254229402 Lunchtime
(11:54:14) 254229402 what is with our site???
(16:13:17) 254229402 Site is still gone
(16:13:18) 254229402 Forbidden
You don't have permission to access /typo3 on this server.

Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.
(16:13:29) 254229402 cleared already browser cache
(16:14:11) 254229402 customer.com same problem
(16:14:32) 254229402 I guess you deleted one of the symlinks and now we really have a HUGE Problem
(16:14:54) 254229402 The site is down now for more then 12 Hours
(16:15:08) 254229402 I have to pay for every hour the site is down
(16:15:15) 254229402 if we can't finish
(16:15:21) 254229402 I need my sites BACK
(16:15:38) 254229402 immediately
(16:24:21) 254229402 HI IS THERE ANY BODY!!!
(16:25:24) 254229402 The folder "0 " still shows not our sites
(16:25:32) 254229402 actually NOTHING has changed
(16:25:56) 254229402 it is still like it was beside NOW after you did something we even have no sites anymore?
(16:26:18) 254229402 Please check who was working under the name ASHLEY this morning and let us know
(16:26:32) 254229402 we will forward the payment requests to him than
(16:26:37) 254229402 no joke
(16:26:54) 254229402 our sites were running until this unqualified person massed it up
(16:27:17) 254229402 The only problem we had was your fileexplorer which still don't displays folders starting with "0"
(16:30:59) 254229402 we can't correct anything as we can't access the "0" folders
(16:31:14) 254229402 Come on and get the whole stuff working
(16:31:17) 300772025 heloo
(16:31:20) 254229402 and PLESASE respond
(16:31:28) 254229402 we are down now since 5 hours
(16:31:35) 300772025 please give your ticket id
(16:31:36) 254229402 because of your technician
(16:31:52) 254229402 imh #HLY-16003-625
(16:32:13) 254229402 He has deleted the SYMLINK for the ourdomain.com site
(16:32:21) 300772025 the techs have worked through the ticket
(16:32:22) 254229402 I told very clear NOT to do this
(16:32:29) 254229402 hahaha
(16:32:44) 254229402 no result actually the result is we have no site
(16:32:46) 254229402 check
(16:32:48) 254229402 ourdomain.com
(16:32:54) 254229402 customer.com
(16:33:09) 254229402 you have to restore the complete symlink structure like it was before
(16:33:18) 254229402 it took us weeks to build this up
(16:33:23) 254229402 the logig
(16:34:07) 300772025 please give the ticket id so that we can look int othe issue
(16:34:10) 254229402 If I as a customer tell you that a Folder name isn't showing up and the folder itself is NOT accessible from your cpanel stuff than IT IS NOT OUR SITE
(16:34:17) 254229402 it is your cpanelk!!!
(16:34:43) 254229402 so you the hell told this idiot to delete the symlinks???
I have alreadsy given you the idea
(16:34:49) 254229402 don't you read the chat
(16:35:04) 254229402 imh #HLY-16003-625
(16:35:34) 254229402 the customer phoned me already every hour as he has to add content and we have to finish his site too\
(16:35:54) 254229402 but we can't access the site like it was possible BEFORE you did something
(16:36:50) 254229402 If you go to a car machanic and tell him that the breaks are not working you also dont start and tell hime look now it is workiong - of course he now won't need any breaks anymore as you demontated his wheels
(16:36:52) 254229402 hahahaha
(16:37:24) 254229402 Please try to get some professionals here and get those sites actually all in the 0 folder as all are down
(16:37:27) 254229402 running again
(16:37:51) 254229402 The problem is a symlink was dleted I guess. as your technician has created a html file
(16:38:03) 254229402 he has NO idea about srevers at all
(16:38:18) 254229402 the ourdomain.com folder was a symlink
(16:38:31) 254229402 and also most of those other folders
(16:39:04) 254229402 this is necessary as our TYPO3 site reside in a subsubdirectory .
(16:39:26) 254229402 This was necessary as we as customers have no chance at Imhosted to change user/group permissions
(16:40:10) 254229402 so we have taken since 2 years already all our sites into the "0" folder and every month your technicians run the cronjob to change the user/group permission. This worked perfect.
(16:40:29) 254229402 now nothing is working again and we have already lost over 5 hours.
(16:40:42) 254229402 charge 1h = 80$
(16:40:52) 254229402 so you can refund it to our account
(16:41:00) 254229402 or give us free update
(16:41:08) 254229402 in same amount of money
(16:41:11) 300772025 Sites in folder 0 not resolving and down now ....?
(16:41:20) 254229402 YEAH
(16:41:23) 300772025 I think the issue is solved .
(16:41:25) 254229402 all of them\
(16:41:31) 254229402 try by yourself
(16:41:36) 254229402 try ourdomain.com
(16:41:40) 254229402 what do you see
(16:41:49) 254229402 and html. page saying Hello
(16:41:55) 254229402 stupid trick
(16:42:16) 254229402 check where this file is and you will see that the ourdomain.com folder is no more a symlink
(16:42:26) 254229402 and exactly here starts the problem
(16:42:43) 254229402 the one responsible for all this mass has deleted the symlinks
(16:43:03) 254229402 instead of solving the noit showm "0" folder
(16:50:22) 254229402 http://www.customer.com/
(16:50:25) 254229402 still down
(17:07:51) 254229402 we still can't access customer.com
(17:08:11) 254229402 and still we can't access the "0" flder in cpanel
(17:17:02) 254229402 Site is still down
(17:17:07) 254229402 are you working on it
(17:17:11) 254229402 is there anybody?
(17:22:11) 254229402 Hallo
(17:23:01) 254229402 I can't change any permissions as I even can't SEE the folders inside of "0"
(17:37:05) 254229402 customer.com still not accessible
(17:37:29) 254229402 I already send you this 6 hours ago!
(18:06:08) 254229402
Warning: Unknown: failed to open stream: Permission denied in Unknown on line 0

Warning: Unknown: Failed opening '/home/ourdomain/public_html/1/t3abc/index.php' for inclusion (include_path='.:/usr/local/php5/lib/php') in Unknown on line 0
(18:06:20) 254229402 now we get this error at customer.com
(18:06:35) 254229402 still no access nor thru the "0" folder in cpanel
(19:16:09) 254229402 Main Prob;lem still not solved No records found.
(19:16:28) 254229402 we can't access into our "0" folder thru cpanel but need to be able to!
(19:16:40) 254229402 otherwise we can't copy our folders
(19:16:57) 254229402 so you need to find out a way how we can access our "0" folder in Cpanel
(19:17:19) 254229402 we started this problem actually at about 11am
(19:17:31) 254229402 and until now NO results
(19:17:41) 254229402 we still can't access
(19:18:20) 254229402 The problem is definitly Cpanel as it does not display folders with a "0" at first place!!!
(19:18:40) 254229402 something seems to be wrong in youe cpanel system
(19:24:49) 254229402 I need a way to get to my folders and files in "o"
(19:25:36) 254229402 "0" folder and to first check the symlinks and than copythem - if the copy is working change the main symlink to the new folder
(19:25:51) 254229402 so how can I access folder "0"???

SERVAGE SUPPORT DELETES DATABASES !!!

2008-05-03T15:21:00.001+07:00

May 03 - 08:20 GMT
Customer

Hi Servage
You just truncate the database of our installation AND we even can't access the database via your phpmyadmin TOOL. Since 3 Days we are asking you to check and fix your damm mysql Cluster - it is simply NOT WORKING. SERVAGE HOSTING has got the WORST SUPPORT we have ever seen!

Restore the complete deleted data immediately!

Also your speed SUCKS your servers are slow like a snail crawling along and you SYSTEM-ADMIN seems not doing anything as since 2 days NO CHANGES in speed, even you wrote that you will do something - WHEN???

read more here: http://apapococ.blogspot.com/

May 03 - 08:38 GMT
Customer

I still can't access the phpmyadmin without error message from the yellow buttom in your panel

May 03 - 08:38 GMT
Servage - Julie

Hello Andreas

May I know which database you are talking about? So that we can investigate on it.

Thank you :)

Kind regards,
Julie, Support Team Member
Servage Hosting

May 03 - 08:41 GMT
Customer

t3indatabasename

May 03 - 08:44 GMT
Customer

dtabase wieder vorhanden
oh wunder oh wunder
aber zuerst so absolut unqualifizierte Postings seitens der Servage Support People

SERVAGE - YOU DELETED JUST MY DATABASE DATA!!!

2008-05-03T15:11:00.002+07:00

May 03 - 07:30 GMT
Customer

I was working like usual on our testsite http://inovo.t3log.info when suddenly an database error occured. further investigations showed that SERVAGE had just deleted the complete DATA (TRUNCATE) in the mentioned database which we are using for our site

S C A N D A L A T S E R V A G E H O S T I N G

SERVAGE IS DELETING CUSTOMER SITES DATABASES LIKE THEY WANT!
Without further warning!!!
ABOUT 20 HOURS WORK/PERSON HAS BEEN DELETED! AND WORK OF 4 MANPOWER!
4*20 = 80 HOURS !!! SERVAGE WHEN WILL YOU PAY FOR THIS??? as we now can't hold anymore our deadlines!!!

Database: t3inovo080115dev (0)
SQL-Befehl: Dokumentation

SELECT USER( ) ;

MySQL meldet: Dokumentation
#1226 - User 't3inovo080115dev' has exceeded the 'max_questions' resource (current value: 100000)

May 03 - 07:37 GMT
Servage Support

Hello Andreas

Thank you for submitting a ticket.

We do not delete any clients data, please do not share your password with anyone, also change your all password as soon as possible.

Please do not hesitate to contact us, if you have any further questions.

Kind regards,
Martin, Servage - Support
Servage Hosting

May 03 - 07:41 GMT
Customer

I share with NOBODY Passwords or Anything
FACT is that we worked from 2 continents on our site in our company until just this moment and then those errors came
and checking resolved that the database was simply gone!!!

The ONLY ONE Capable to do this is YOU. Especially as you weren't able since 2 days to provide us the chance to BACKUP our databases!

RESTORE THE MENTIONED DATABASE IMMEDIATELY!!!

May 03 - 07:42 GMT
Customer

By the way you wrote YOURSELVE in another thread that you will WORK on our DATABASES because of this Backup Problem!!!

May 03 - 07:57 GMT
Servage Support

Hello Andreas

Thank you for reply. I can see that we have already replied to that mentioned ticket regarding the same issue. Kind do not open further tickets regarding the same issue. This may delay the responding time on the other open ticket.

You are more than welcome to update the open ticket if you have any additional comments or updates. Thank you for your understanding.

Kind regards,
Martin, Servage - Support
Servage Hosting

May 03 - 08:13 GMT
Customer

WE NEED OUR DATABASE BACK and SPEED is another ISSUE!!! then Database - I hope you can also READ ENGLISH!

Holiday, Songkran, Workload, UNESCO

2008-05-03T14:45:00.001+07:00

Hi Folks in the last months I wasn't able to write much here, as family came for their holiday, we had to finish our UNESCO Website and also there was Songkran Festivak where I was in Hongkong.

SERVAGE - SPEEDS SUCKS - You will die before pages load!

2008-05-02T15:06:00.000+07:00

May 02 - 02:24 GMT
Customer

Get moving and fix your servers or clusters best both of it and especially your service!

Pages are loading in about 3 - 4 Minutes!!! evenreloading takes long if only a bit has changed.

May 02 - 02:57 GMT
Servage - Nick

Hello Andreas

May I know whether any database associated with the site?
If so please let us know the database name.
Thank you.

Kind regards,
Nick, Support
Servage Hosting

May 02 - 03:06 GMT
Customer

Hi Nick

are you reading TICKETS!
We already send loads of tickets since days about your crappy databse. We have about 15 databases or even more running here and our customers have exactly the same problem even they are on another cluster. Yes it is a databse Problem I guess so as your Mysql is NOT working propperly but since days you are not solving this issue. We just met with some of our customers online and they are willing to join us in a huge move if things get running until daytime in Germany! If you want you can join us too!

Go to our account and you can see all our databases - it is that as easy!

May 02 - 06:17 GMT
Customer

NIck seems to be on holiday and the complete Servage Support followed. Servage is always talking about very short response times. Here you have the proof that it is a lie as it is already far beyond 30 minutes. Could you please get your stuff running so that people can work?

May 02 - 08:31 GMT
Servage - Scott

Hello Andreas

May I know the database names with which you are facing problem?

Kind regards,
Scott, Support
Servage Hosting

May 02 - 08:34 GMT
Customer

ALL OUR DATABASES
simply check our account and those of our Cstomers
I told ou already

May 02 - 08:34 GMT
Customer

We have about 15 databases or even more running here and our customers have exactly the same problem even they are on another cluster.

May 02 - 08:35 GMT
Customer

Cc i.e. the account vfrom abs-gallery
check the account from thomas Vogt
and so on and so on

I can't list here hundredsof databases

May 02 - 08:36 GMT
Customer

Our first customer moved already to dreamhost and is HAPPY

May 02 - 08:43 GMT
Servage - Scott

Hello Andreas

Kinldy optimize the databases from their respective phpmyadmin and check how it goes.

Kind regards,
Scott, Support
Servage Hosting

May 02 - 16:23 GMT
Customer

We have done this already, we are PROFIS! and doing an optimize regularly. Still same loading Problems. It is also not depending onthe application as Magento, redmine, typo3, even wordpress and lifetype are very slow

It is also not depending on the cluster as we have the same problems on our customer accounts like already described many times and some of them are on other custers, i.e. abs-gallery (a number one google gallery website loads like a snail and nothing has been modified there since 3 months!!! in other words it is NOT the application as it was very fast before - went then slow and you moved it because of this to another cluster, It was fast for one month and now it loads like a snail. same my personal account here or the account of Thomas Vogt and other clients

May 02 - 18:59 GMT
Servage Support

Hello Andreas
Thank you for updating us. I have optimize and repaired the related database. It might increase increase the speed of the problem loading page.
Thank you.

Kind regards,
Patrik, Servage - Support
Servage Hosting

May 03 - 01:03 GMT
Customer

Thank you for updating us. I have optimize and repaired the related database. It might increase increase the speed of the problem loading page.
Thank you.

I GUESS IT WOULD BE BETTER YOU START AGAIN AND DO THIS WITH ALL OUR
D A T A B A S E S !!! It is NOT ONLY ONE DATABASE
Thanks

May 03 - 02:06 GMT
Support - Mark

Hello Andreas

We would like to inform you that, we will require the assistance of our system administrator’s to get this issue resolved. We do apologize for the inconvenience this may have brought; we will get this matter resolved as soon as possible. We thank you for your patience and understanding.

Kind regards,
Mark, Servage - Support
Servage Hosting

It seems that the servage System Administrator is so qualified that he just deleted a complete database. See next Thread!

SERVAGE - VERY URGENT - NO DATABASE DUMP POSSIBLE SINCE DAYS!!!

2008-05-02T14:59:00.001+07:00

May 02 - 02:21 GMT
Customer

SERVAGE is a mess! Never had such BIG Problems with a Hosting Company before. Service is MINUS MINUS MINUS - the worst I have ever seen.

Since DAYS we (about 5 other clients of you with again other clients) are waiting for you to get your DAMM MYSQL Settings running!. We can't do any Backups since days - this is incredible!
Nor thru tools like PHPMYADMIN nor thru your crappy Backup feature. nor thru external or other internal tools. In other words your MYSQL SUCKS!!!

I request an answer immediately as we are already waiting since days and you only answer posts once and then the customers can wait until they die! You won't solve your damm MYSQL Problem.

May 02 - 02:32 GMT
Customer

Again no answer

Can you please create backups from all our databases and also complete Backups from all our folders as we are now willing to move to another provider. Servage SUCKS. In the future weeks we will also start then moving all our customers - about 50 and more as some of our customers have other customers too. We just discussed it and feedback was great and we already found a company which would be interested to take all those frustrated users over.

It would be very nice if you could get those backups running and place them in the ROOT folder. We then will download everything via ftp. Thanks!

We will post the problem on our blog, so people can see more about Servage's Help and Support.

TIP: If you own a Servage account - join us and get moving somewhere else. Drop us a note! Thanks!

May 02 - 04:47 GMT
Servage - Steven

Hello Andreas

Please try to take the back up manually. Please select the "MySQL Databases" tab in the left menu and click on the yellow link - a new window will open. To make a .sql dump, please select the "Export" tab in the top menu and select which tables or all database to be exported/dumped to your account.

Hope this helps!

Kind regards,
Steven, Support
Servage Hosting

May 02 - 06:06 GMT
Customer

Hi Steven

If you have read the complete message you would have known that we already tried MANY MANY TIMES and with all kind of methods to take a backup but NONE is working. So please start giving support and fix your damm mysql cluster.

Andi

May 02 - 08:05 GMT
Customer

Your PHP MyAdmin is even not loading correctly!!!
Servage sucks

May 02 - 16:26 GMT
Customer

No answer since HOURS and HOURS

May 02 - 16:28 GMT
Customer

No answer since 12 HOURS ! ! !
Short response time of Servage Support means more then 12 Hours waiting, don't believe what they promise on there websites. Check siply out the times of this thread and you can calculate yourselve. This Thread will be also visible on the global Servage Blog we are writing since we are with Servage.

May 02 - 16:32 GMT
Customer

Wow again the tical SERVAGE Error

Database Error

The current username, password or host was not accepted when the connection to the database was attempted to be established!

May 02 - 16:34 GMT
Customer

Another Error now Servage isn't even able to find the URL
Not Found
The requested URL was not found on this server.
-----------
Fact is we worked since the moring on this URL until NOW!
Please get you crappy Clusters running properly.

May 02 - 19:14 GMT
Servage Support

Hello Andreas
Sorry for the problem cause to you. Please reupload the .htaccess file to your database. It might solve your problem.
Thank you.

Kind regards,
Patrik, Servage - Support
Servage Hosting

May 03 - 01:00 GMT
Customer

Hi Patrick

Since when are you uploading a .htaccess file to the DATABASE.
Are you a PROFESSIONAL
Do you have IT-KNOWLEDGE
Are you a simple Call Center Agent in India or somewhere else who saw computers mostly from far away?

Sorry about that. Please get back with a QUALIFIED and PROFESSIONAL Answer

SERVAGE - VERY SERIOUS - Database Dump

2008-05-01T14:57:00.000+07:00

May 01 - 13:54 GMT
Customer

The whole day over we tried to do a backup from our databases but non is working. It is incredble that even with tools like php we are not able to get a backup. IT IS VERY URGENT. - ANY DATABASE - so please don't ask which database
ANY DOMAIN so please don't ask which domain
ANY ACCOUNT - so please don't ask which account
simply get your MYSQL propper working!

May 01 - 13:56 GMT
Support - John

Hello Andreas

Currently the backup feature in control panel fro DB is having some issues. Please use the following way to backing up DB. The backup feature will be resolved within few hours.

How to make MySQL dump/backup:
Please select the "MySQL Databases" tab in the left menu and click on the yellow link - a new window will open. To make a .sql dump, please select the "Export" tab in the top menu and select which tables or all dateabse to be exported/dumped to your account.

Regards,

Kind regards,
John, Servage - Support
Servage Hosting

May 01 - 14:39 GMT
Customer

Hi John
even this is not working and even if we use an external phpmyadmin or mysqldumper.

It is not possible at all to get backups

Andi

Ticket had to be closed as some more MAJOR and even WORSE Problems occured at Servage Hosting

SERVAGE - PLEASE START READING THE COMPLETE THREAD - CJ

2008-03-28T14:53:00.000+07:00

Mar 28 - 00:39 GMT
Customer

We are constantly receiving the following error message:
Description: T3M Bounce Script
Script: our domain//typo3conf/ext/tcdirectmail/bounce.php
Excution time: 2008-03-28 01 GMT
Reason of failure: 30 second time limit exceeded

Kind regards,
Your Servage Team

This is an automated email. For questions or concerns kindly
open a support ticket via the control panel: http://cp.servage.net/

it is not possible to setup a regula cronjob on servage which really works!!! i.e. at http://www.imhosted.com we can setup a cronjob at least every 15 minutes - which is really useful instead of only ONE per day!!! Ad also on http://www.imhosted.com all cronjobs are working instantly without consulting a only header answering support staff!

Mar 28 - 05:53 GMT
Support - John

Hello Andreas

May I know where you are getting the error message? Please let us know the steps so that we can review it further.

Kind regards,
John, Servage - Support
Servage Hosting

Mar 28 - 07:47 GMT
Customer

As you can see already in the first thread we receive this error via mail from you!!!

It says:
We are constantly receiving the following error message:
Description: T3M Bounce Script
Script: our domain//typo3conf/ext/tcdirectmail/bounce.php
Excution time: 2008-03-28 01 GMT
Reason of failure: 30 second time limit exceeded

Kind regards,
Your Servage Team

This is an automated email. For questions or concerns kindly
open a support ticket via the control panel: http://cp.servage.net/

Perhaps you should start learning a bit more about the servage servers and its mails and error messages via Mail which it is sending out. I guess Steffan coulod help you a bit ;-)

CU and please SOLVEthis problem before answering again!

Thanks
Andi

Andi

Mar 28 - 07:54 GMT
Support - John

Hello Andreas

It seems you are using cron job for running the scripts and receiving the 30 second time limit exceeded message.

Please note that you need to tweak your php code to increase the 30 second time limit. You can use set_time_limit() and ignore_user_abort() to increase the execution time. However, The 30 seconds limit will still be shown, but the script will continue to run in the background.

Hope this helps :)

Kind regards,
John, Servage - Support
Servage Hosting

Apr 07 - 08:00 GMT
Robot

This ticket has been closed as it has been inactive for 10 days. We assume that the issue is resolved and that you were satisfied with our support. Kindly open a new ticket if you have further questions.

SERVAGE Site very very very slow and often not resolving

2008-03-27T14:48:00.000+07:00

Mar 27 - 16:45 GMT
Customer

Especially our ruby on rails redmine site t3log.info has huge problems as pages often display only if you reaload the same url several times. very often we have simply blank pages or even error messages that the ruby on rails application isn't properly running. reloading mostly solves the problem after 2 - 5 clicks.

Mar 27 - 17:06 GMT
Support - Shelly

Hello Andreas
please provide us the exact URL where you are getting problem. We will happy to fix it for you.
Thank you.

Kind regards,
Shelly, Servage - Support
Servage Hosting

Mar 28 - 00:34 GMT
Customer

Hi folks it seems you are NOT READING the threads carefully as the 8th WORD in the thread already names the DOMAIN.
"1. Especially
2. our
3. ruby
4. on
5. rails
6. redmine
7. site
8. t3log.info <<<> have a look also to our blog it will be updated soon with this thread as another example of support how it should NOT be!

t3log.info
the one we tested and had those huge problems but there are about 30 other domains with exactly the same problem - performance.

A move to another server does not make sense as abs-gallery has been moved as you know and is now slower then before. Also angry-men has been moved and fails totaly in performance since.
We could name meanwhile lots of other customer domains with exactly the same problems.

The problem is you policy. Instead of solving problems you are not reading threads (you only read headers!) Perhaps we should give one tip to servage customers. Write into the header the following line: "PLEASE START READING THE COMPLETE THREAD!" This way you will be forced to open and read every thread instead of ONLY the headers.

Mar 28 - 07:48 GMT
Customer

No response since many many hours. Is the servage support again NOT working? Please solve this problem!

Mar 28 - 10:29 GMT
Servage - Scott

Hello Andreas

Kindly check it now. It should be working fine now.

Thank you! :)

Kind regards,
Scott, Support
Servage Hosting

Apr 07 - 08:00 GMT
Robot

BLUE VODA - FREE WESITEBUILDER GETTING VERY EXPENSIVE?

2008-02-09T20:20:00.000+07:00

Since several Years Voda Hosting is sending out lots of mails into the world wide web to promote their free websitebuilder. In Fact it is free and on the first view looks as the one and all tool touild your websites. But unfortunately on the second view you figure out, that BlueVoda is only working on Voda Hosting and on a third view - latest when you going to move your site to another hoster you will realize that all your work done with BlueVoda is not yours. The rights on all Graphical Materials are hold by VodaHost and they won't allow you to publish your site on any other servers.

Here some Correspondance with Voda Hosting concerning Blue Voda
If you are a Servage Hosting Client be informed that Voda Host is not continuing their licencing program as they write in their mails. In other words you will face probably big legal or/and technical (no more updates) problems soon, using the Servage Website Builder.

------------read more about:

BlueVoda will only publish to a VodaHost account. If
you visit the page where you downloaded BlueVoda...

www.BlueVoda.com

Or any other site where BlueVoda is offered for download.

You will see that it clearly says..."A VodaHost account
is required for you to publish".

Please visit the below link to learn more about what we
have to offer.

http://www.vodahost.com/features.htm

----------------------- read more about
Questions:

What about all those Graphics and Buttons, Headers and even Site Layouts. Can they be used on any account even it is no VodaHost Account i.e. Servage.de or Servage.net? Can those graphical material be used in any other context? What Licence applies to all those pictures/graphics you offer with BlueVoda - GNU, GPL, GPDL, CC, or any other - royalty free? What about people shown in these templates, have they agreed to be used on multiple websites in any context or even modified?

-------------------------------- read more about

we have nothing to do with servage...they are a licensed
distributer of our software...but they are not part of our
company. They have an older version of our website builder.

---------------------- read more about
Questions:

So we can use all BlueVoda Stuff also on Servage or are the Versions incompatible. i.e. if we download the Version from BlueVoda and use them on Servage. Is it also OK to use all Graphical Material you provide at BlueVoda like Headers, Tmplates, Pictures, Buttons,... on Servage or any other hosting acount or will this be not covered by your license.

The Licensing is actually a very importantPart for us as we don't want to cause problems for our customers while we are using bluevoda's graphical Material on their websites.

I hope you can also answer this very important question.

------------------------------- read more about

no...they are not cross compatible....BlueVoda can only be used on VodaHost....servage website builder can only be used on servage.

--------------------- read more about
Questions:

So we need probably to ask Servage to upgrade ;-) to be uptodate.

Nevertheless is the question with all those headers, pictures and other grafical stuff. This would also work on Servage as we tried (it is actually only a picture ;-)) Is it OK to use this on our customers websites or not. What Licence applies to all this graphical stuff? Is this royalty free and public domain? We don't want to get into trouble using even pictures from i.e. BlueVoda or the Servage Package.

--------------------------- read more about
IMPORTANT FOR ALL SERVAGE HOSTING CUSTOMERS:

servage can not be upgraded...we stopped the licencing program...why
not just go straight to the source and create a VodaHost account???

---------------------------- read more about
FINALLY THEY SUBMITTED THE ANSWER TO OUR FIRST QUESTIONS

all graphics downloaded form Vodahost are digitally watermarked and coded and are only to be used on vodahost servers...if you use them on any other server we will know within 30 days and we will take action to protect our interests...

---------------------------- read more about

This is to bad, as because of your answer we need to tell our customers, which are still at vodahost and have build their sites using bluevoda, that they actually don't own their own sites. On the other hand it is also a good advertisement for our services, as they now need really somebody who will be able to make a nearly similar looking website like the one they have made with bluevoda.

Your answer helps us a lot to verify this problem to our customers. Thanks a lot for this clear statement. By the way it would be fair to inform all customers and future customers about this problem as I guess many would simply skip bluevoda and start directly with a qualified agency like ours, to build real professional websites.

------------------- END

SUMMARY:
BlueVoda Free Website Builder looks and is of course free but will you cost a lot of money if you are moving to another server. So better think first and look twice before you start downloading this free websitebuilder package and all its nice graphical stuff. You will never own a pice on your works - never, beside the text you are putting in ;-)

A good professional Wedesigner might cost you more to start but will be producing websites where you have all rights in your hands and can host and move your site to any server you wish to.

No Login for Servage Hosting Customer 2

2008-02-07T21:12:00.001+07:00

As Julie did not read the message text itself (we believe this caused her answer) we contacted Peter with our second servage ticket Here the Parts:

We asked Peter who actually was just replying to another question not related to the login Problem of our friend but we thought he understands English and is reading more then just headers ;-) .....

Feb 07 - 13:27 GMT
Servage - Peter

Hello Andreas,

Thank you for the reply.

We will let you know regarding the issue. And update you accordingly.

Thank you for your patience.

Kind regards,
Peter, Servage - Support
Servage Hosting

Ase was replying this in the other case we just wrote him back the following - according tho the login problem:

Feb 07 - 13:34 GMT
Customer

Hi Peter
Thanks a lot - could you please help JULIE - her English seems not to be the best. She is struggeling a lot with our other post. Thanks!
Andi

Feb 07 - 14:08 GMT
Servage - Peter

Hello Andreas,

This is to inform you that as soon as we get any update from our admins we will definitely let you know.

Thanks for your understanding.

Have a nice day.

Kind regards,
Peter, Servage - Support
Servage Hosting

Feb 07 - 14:21 GMT
Customer

Hi Peter

Please Please HELP JULIE!!! Our friend can't login to his account and it seems that she only read the header and not the message itself - unfortunately it seems that you have done the same and probably even don't know JULIE or are sitting on different continents or you are perhaps the same person - JULIE = PETER = STEFFAN = ADMIN = TECHNICIAN = SUPPORT? Anway please help Julie solving the problem of our friend. He can't post himself as he CAN'T LOGIN. She has already all Data and we also started to contact YOU if you are Steffan Fallesen = Peter.

Thanks
Andi

No Login for Servag Customer

2008-02-07T20:53:00.000+07:00

Feb 07 - 12:20 GMT
Customer

Ich habe allerdings ein Problem mit Servage und bräuchte hierbei deine Unterstützung. Ich kann mich nicht mehr ins Control Panel einloggen. Das gleiche Problem wie neulich! Könntes du denen ein Ticket schreiben, ich selbst komme ja nicht mehr rein :-(
Hier die Daten:
Username: t*******
Passwort: b*******

This is a CUSTOMER of yours and he can't login anymore. WE had the same issue just about several days ago. Could you please contact him immediately t******@googlemail.com

Thanks a LOT

HINT: Please place a Support Form on Your website so that people who can't login anymore can get in contact with you asap. Thanks

Andi

---------------------------------------------
Problem URL:
https://secure.servage.net/admin/
---------------------------------------------

Feb 07 - 13:07 GMT
Servage - Julie

Hello Andreas,

If you are not able to login at https://secure.servage.net/admin/ with control panel username and password then kindly let us know how you managed to submit the ticket.

The detailed information will be very helpful for further investigation.

Thank you :)

Kind regards,
Julie, Support Team Member
Servage Hosting

Feb 07 - 13:31 GMT
Customer

Hi Julie

There are SEVERAL possible answers for that: (don't take it to seriously :-)

1. I am a big hacker and have hacked into a clustered system - wow really good, never thought that I am so good and I am actually not

2. I am someone like David Copperfield - you propably know the magician. He can walk through the Chinese Wall so why shouldn't I be able to simply walk into an blocked account and send support messages even I can't login - Not Television but Telepathy perhaps?

3. Your German isn't so good even Servage is advertising German Support on their websites and because of this you didn't understand : Könntes du denen ein Ticket schreiben, ich selbst komme ja nicht mehr rein :-(
Hier die Daten:
Username: t******
Passwort: b******

Which means: Could YOU (which means I Andi) post a Ticket, as I (my friend t*****) can't login myself anymore :-(
He included his login Data.

4. You realized The Userlogin Data and were able to read and translate "Username" into your language, but unfortunately then you never heard about "Passwort" as it was a German word and in English it is "Password" written with "D" at the end.

5. You can't even understand English:
"This is a CUSTOMER of yours and he can't login anymore. WE had the same issue just about several days ago. Could you please contact him immediately t*****@googlemail.com"

As in this part it is exactly described that it is a friend of mine who has the problem ;-) including his email which YOU should contact.

6. You haven't even written the Text in the Post but only the header.

---------------------------
Solutions:

to 1. Push the red button. Improve your system-security block all hidden and already closed ports - best shut up the server and cluster completely

to 2. Ask your customer to receive a free entrance ticket for his next show. Best bring Steffan Fallesen with you as your Partner!

to 3. Don't advertise things you don't have as people might believe in it and get a wrong impression after testing your support. So better learn German immediately

to 4. Write a Bug Report to the people who programmed your translation program and try to get back your money if even they don't know that Passwort means Password or simply use GOOGLE Translation Toolbar.

to 5. Here in Phuket we provide an excellent Charter and Homeschooling System IMCT (International Montessori Charter and Training School) We follow the Montessori Methode : Help me to do it by myself! Wewould be happy to enrole you in our firstgraders class

to 6. Better change your job or come to us at Phuket to receive a first class training as support assistant in a global opperating callcenter as interim. Here you also will learn how to open a message to read the text which follows the header until the end.

--------------------------------
Don't take it to seriously, we test since several months servage support but your answer was so good that we all fell from our Chairs laughing around.

Unfortunately our friend in Germany is still waiting to get access to his website. So please help him - or find somebody at ServageHosting who will read this text till the end.

---- more about it: http://apapococ.blogspot.com -------

Remember Our friend still can't login

Andi

Feb 07 - 14:49 GMT
Customer

Hi Julie

YOUR CUSTOMER - our friend is still waiting for a solution as he still can't log into his account at Servage Hosting and you haven't answered him at all until now - 3 hours? no answer

Please contact immediately tvogt.de@googlemail.com and send him working login data

Andi

Final Result TYPO3 4.2.0Beta1 seems to be still lower then alpha

2008-02-06T16:52:00.000+07:00

Finally we had to give up to get a working TYPO3 4.2.0Beta1 TemplaVoila Site running. Still to many Problems occure and it seems that a lot of extensions won't work anymore in 4.2.0

Another possibility would be that TYPO3 is still not ready for PHP 5.2 and up! I am really sorry about this result.

Bug Reports:
http://bugs.typo3.org/view.php?id=7368
http://bugs.typo3.org/view.php?id=7404

Continue to test TYPO3 4.2.0Beta1 without TVP Extensions

2008-02-06T16:15:00.000+07:00

Nevermind the next error appears. This time it is templavoila. After assigning the DS/TO and trying to edit the page:

Catchable fatal error: Argument 2 passed to t3lib_div::implodeArrayForUrl() must be an array, null given, called in D:\xampp\htdocs\t3\r2\typo3conf\ext\templavoila\mod1\db_new_content_el.php on line 282 and defined in D:\xampp\htdocs\t3\r2\t3lib\class.t3lib_div.php on line 1543

Catchable fatal error: Argument 1 passed to t3lib_div::array_merge_recursive_overrule() must be an array, string given, called in D:\xampp\htdocs\t3\r

2008-02-06T16:10:00.000+07:00

http://bugs.typo3.org/view.php?id=7368
he same is happening with other extensions from TER like TVP i.e.

perhaps even more extensions

We installed the tvp extensions and all went fine. We created a page and a TS Template for TemplaVoila imported a TVTemplate and wanted to edit now the first page.

TYPO3 4.2.0Beta1 currently without DAM

2008-02-06T16:00:00.000+07:00

As Dam was causing a major failure we continue installing our extension like followed
We download from TER abctv
It gives us an exact list of the extensions we need to get a nice working TemplaVoila Backend.
Step by step (we skip the DAM entry) we are getting further until the templa_voila_importer.

Here we stop and want to test now the TemplaVoila Functionality
The Backend looks nice - especially the left column looks much better now.

We click on the NEW button on top of the middle column. It is asking as where to insert the page and gives us 1 possibilty. Fine - OK.

It says now

New record

Select a template for your new page:

and gives us a default template 0

Clicking on this 0 will show the formular to fill in the page data. Save and our first page is ready

Next step is our template:
As usual we need to create a root template. We copy and paste in our default TemplaVoila settings and safe. To import our templates we used the templavoila_importer.

Stuck again: Editing the page is not possible
This time we receive a very similar message like before but this time caused by TVP. Aset of extensions for TemplaVoila made by Aoabara (I hope his new TemplaVoila gets ready soon :-)

Catchable fatal error: Argument 1 passed to t3lib_div::array_merge_recursive_overrule() must be an array, null given, called in D:\xampp\htdocs\t3\r2\

2008-02-06T15:08:00.000+07:00

Getting stuck with TYPO3 4.2Beta1 caused by an fatal error after installing dam. To solve the problem remove dam from your extensionlist in localconf.php and wait until Jean has posted his Patch for 4.2 in TER.

TYPO3 4.2.0Beta1 erschienen

2008-02-06T14:45:00.000+07:00

Nachdem das Alpha Release drei eher zum abgewoehen war wollen wir nun mal sehen was mit Beta los ist.

Es faellt zuerst einmal auf, dass man nunmehr wieder das alte Installtool benutzt :-) das freut uns, denn bei dem Alha drei Release kamen wir nicht ueber die erste Seite hinaus - Seite des Installtools.

Nun - wie gewoehnlich flott geht nun die Installation von statten. Wir haben eine leere Datenbank erstellt und laden nun auch erst einmal die default Tables hinein.

Danach kopieren wir unsere standard localconf.php, mit den bei uns ueblichen Settings per Editor in die Bestehede localconf.php und laden das Installtool nochmals. Alles funktioniert, selbst der Test des ImageMagick laeuft problemlos gut und schnell.

Als erstes activieren wir noch einige System Extensions die wir gernbenutzen und testen wollen, wie z.B. den neuen T3Editor

Danach folgt
static_info_tables und dam

und dann geht erst einmal garnichts mehr.
http://bugs.typo3.org/view.php?id=7368

Das komplette Systewird wegen diesem Bug blokiert und erst nachdem man ",dam'" wieder aus der $TYPO3_CONF_VARS['EXT']['extList'] = geloescht hat geht es weiter.

OH I am sorry - just realized I am writing in German - Mea Maxima Culpa - I will continue in English ;-)

Summary:
We installed TYPO3 4.2 Beta1. everything went fine as the old Installtool has replaced the new buggy one from alpha. We installed static_info_tables and dam and get stuck with a major failure. http://bugs.typo3.org/view.php?id=7368
After deleting the entry ",dam" from $TYPO3_CONF_VARS['EXT']['extList'] =
and clearing all cache it worked again.

We are hoping Jean Gadinas Patch for 4.2 will solve this problem soon.

Are pdftotext, catdoc, xls2csv, pdfinfo, html2pdf available at Servage Hosting

2008-02-04T12:46:00.000+07:00

Feb 04 - 04:49 GMT
Customer

Hi we need some informations if the following programs are installed on your server (if yes where/path) or if we can install them (if yes where/how). We are trying to build packages optimised for servage hosting based on TYPO3 for our customers. Thanks! Andi

pdftotext, catdoc, xls2csv, pdfinfo, htmltopdf

Feb 04 - 05:01 GMT
Customer

Update: we also need to know if the following php functions are available at Servage Hosting:
PHP function "exif_read_data"
PHP function "iptcparse"

Feb 04 - 05:15 GMT
Servage - Adam

Hello Andreas,

We are sorry to inform you that all the requirements that are required by you are not installed or supported by our server's.

You can check all the server informations via the following link:

http://c42.servage.net/phpinfo.php

Kind regards,
Adam, Support -support
Servage Hosting

Feb 04 - 05:32 GMT
Customer

This is actually very bad as we are just developing sites for lots valuable customers like .... and its Dependencies and ..... with about 30 Domains just running on Servage (we had it on an own server but I suggested to move it back to servage - probably a very bad decission). This means for us finally that we need to move ALL this stuff and ALL other customer-sites to another hoster which provides those needed parts as they are essential for the digital assessment management Center all those big Companies and NGO organisations will use in future. They can't index thousands of pictures, videos and documents manually so they need these extensions and additional programs/php-parts.

As absolutly no security reasons come from the mentioned programs you probably talk better to your boss Steffan before we decide moving all our stuff and customers - it would be a big loss for servage and for future TYPO3 clients. ;-)

Although we like NOW the features provided by servage hosting all of them would be unusable if our customers could not use DAM meta automatic insertions as they need to handle thousands of records and customers.

I will also discuss this terrible situation with our other developers and what they suggest to do. Moving to another hoster, Building up an own clustered Server Network (This was already in planing before I suggested to first try your service by the way ;-) We need an answer in very short time (2 days) as we have deadlines to fulfill!

I hope you can find a solution soon.

Andi

Feb 04 - 05:56 GMT
Servage - Adam

Hello Andreas,

We will escalate your issue and suggetion of install your requirements to our admins and they will take necessary actions regarding it and will infom you.

Thanks for your understanding regarding the issue.

Kind regards,
Adam, Support -support
Servage Hosting

IMHOSTED.COM RIP OFF LONGTERM CUSTOMERS

2008-01-19T07:42:00.000+07:00

Again and again every year I am receiving those mails:
-------------------------------------------------------
19.12.2007

* Domain Expiration Alert *

The domain name (lisandi.com) is due to expire on 02/01/2008.

Please renew the domain at your earliest convenience to ensure the service continues uninterrupted. The domain might be subjected to suspension and cancellation if it is not renewed before the expiration date and we have no liability whatsoever with respect to any such cancellation.

---------

To renew your domain name, you must open a billing ticket with your web hosting provider notifying them to renew your domain name.

Once they process your request, an invoice will be generated and you will be required to log into the billing system to pay (MC/Visa/AMEX/PayPal). Once your payment is processed, your domain name will be renewed within 24 hrs.

All domain renewals are priced at $15/yr.
Should you have any questions, please contact your web host.

I wrote them that the domain is lifetime - like they advertise on their IMHOSTED.COM website
-------------------------------------------------------------------------------------------------

Montessori IMCT

an domnotify

19.12.07

As explained already in previous mails it is YOUR duty to pay this renewal as you are advertising LIFETIME FREE domain name! I already paid my anual fee so please PAY the domain from that money and DON'T CHARGE again

Andi

2007/12/19, domnotify @ dnsprotect. com <domnotify@dnsprotect.com>:

Instead of an answer I received this:

"domnotify@dnsprotect.com"
an montessori

3.Jan.

* Domain Expiration Alert *

The domain name (lisandi.com) is due to expire on 02/01/2008.

Please renew the domain at your earliest convenience to ensure the service continues uninterrupted. The domain might be subjected to suspension and cancellation if it is not renewed before the expiration date and we have no liability whatsoever with respect to any such cancellation.

---------

To renew your domain name, you must open a billing ticket with your web hosting provider notifying them to renew your domain name.

Once they process your request, an invoice will be generated and you will be required to log into the billing system to pay (MC/Visa/AMEX/PayPal). Once your payment is processed, your domain name will be renewed within 24 hrs.

All domain renewals are priced at $15/yr.
Should you have any questions, please contact your web host.

Pretty annoying from IMHOSTED.COM. But OK I wrote back - again like all the years before:
-----------------------------------------------------------------------------------------------

Montessori IMCT

an domnotify

3.Jan.

Hi Imhosted

That is OUR LIFETIME domain at imhosted what you said it is lifetime.
Every year we are getting vthese stupid mails, so please renew this domain on your costs as it is lifetime INCLUDED!

Andi

2008/1/3, domnotify @ dnsprotect. com <domnotify@dnsprotect.com>:

Again I received no answer, but also again I received another renewal notice from IMHOSTED.COM. As it is a manual process all this mailing - that's what they wrote finally, it seems that they really try to rip up stupid imhosted.com customers who are afraid and pay their 15$ fees. ATTENTION: They are paying a IMHOSTED.COM subcompany!!! Not the domain registration! In other words all money gets to imhosted.com even THEY need to pay all these fees!

Their answer No 3 for the 2008 renewal:
-----------------------------------------

"domnotify@dnsprotect.com"

an montessori

18.Jan.(Vor1Tag)

Again I wrote them back the same mail but this time thru many channels:
Wow - I received another answer:
----------------------------------

"billing@imhosted.com"

an ab.becker

18.Jan.(Vor13Stunden)

Hi Andreas,

What you received was an automatic notification from our registrar (which is sent to all customers when their domain names are due to expire). The charge mentioned in that mail is the normal domain registration/renewal charge that we charge our customers.

In your case, since you have a free domain as long as you continue hosting with us, we have renewed the domain "lisandi.com" for another one year (free of cost). Thank you.

Please feel free to contact us if you have any more questions.
______________________________
__
Warm regards,
Rijo - Billing/Accounts

My answer came prompt:
--------------------------

Andreas_Becker
an billing
18.Jan.(Vor12Stunden)
This thing is pretty annoying Dijo as it is coming every year multiple times and I already wrote lots of mails before. Please simply insert another field into your database (lifetime free customerdomain payed by imhosted) and hook it up to the payment department. Then no annoying mails will be send anymore.

The way you are doing it is to get customers afraid in loosing their domain and then they pay even they don't have to - this is NOT good business practice at all!

Cheers
Andi

Imhosted answered and called for customer actions:
-----------------------------------------------------

"billing@imhosted.com"
an ab.becker
20:12(Vor11Stunden)
Hi Andi,

The problem is that domain renewal is a manual process. We handle domain renewals only if the customer contacts us for the same. So, when you receive this notification, please open a ticket to us and we will renew your domain name free of cost as long as you continue hosting with us. Thank you.

As you can read here it always needs action by the customers again and again. What about their promisses - LIFETIME DOMAIN - Actually no one takes care from imhosted.com about that. If you pay your 15$ - perhaps you even need to tell them that you paid to much money and hopefully you get it back, I don't think, they will pay this money back automatically

- AS AT IMHOSTED ALL THOSE MONEY MAKING THINGS SEEM TO BE A MANUAL PROCESS ;-)

----------------------
Hi
I actual opened two. d get again the same renewal notice ;-)

S I am actually absolutly right that you are trying to get MORE money from customers with your company practice in business. This isn't at all fair to customers and you really should change it. Especially if the renewal process is a manual process it is even much easier to change it as then you simply could direct all lifetime domains to you! And you do the rest without and necessary contact to any customer.

Am I right.

Andi

PS:
Read more about Hosting Practices at http://apapaococ.blogspot.com Apart a part of computer communication

Final Mail with good result:
----------------------------

"billing@imhosted.com"

an ab.becker

08:52(Vor57Minuten)

Hi ,

With regard to your query, the domain is registered untill the date 2009-02-01. Sorry if you have received the mail sent by our domain registrars. Please ignore such mails if you get by chance in the future. We provide the lifetime domain for free offer untill you cancel your hosting account with us and if you don't cancel the hosting account with us, we will be always renewing your domain as the free domain. Thanks.

Please feel free to contact us if you have any more questions as we are more than happy to help you.
---------------------
Warm regards,
Smitha - Billing/Accounts.
---------------------

SERVAGE HOSTING DEUTSCHER KUNDENSERVICE KANN KEIN DEUTSCH!

2008-01-17T21:45:00.000+07:00

Jan 17 - 14:45 GMT
Customer

Today we read the announcement that Servage Hosting offers now also German Support for its Members but it seems as it is only a Marketing Gag and a real Flop.

We simply asked the support in German and he mailed back in English and asked us to submit the problem in SIMPLE English Language. Very bad for our customers - lots of them who we had today in house and asked for it - as we now have to tell them that there isn't any German Support available at all and it seems like http://www.servage.de which was until last week redirected to http://www.servage.net is only a real big untrue and unhonest thing.

I am so sorry about that!

Submit this Part best to Steffan Fallesen and ask him if he is the only one capable to speak German at Servage Hosting.

Translation of the Header in simple English:
Servage Hosting German Customer Service/Support can't speak German!

Any comments:
http://apapococ.blogspot.com/

Jan 17 - 15:02 GMT
Customer

What about your Ethics:
- http://www.servage.de
Gesetz und Ethik

Es ist unsere Politik geltende Gesetze und Regulierungen für unser Geschäft zu befolgen. Wir erwarten von unseren Angestellten, dass diese sich auf eine ethisch korrekte Art verhalten und stets fair, gründlich und verantwortungsvoll Ihre Aufgaben lösen.

- http://www.servage.net
Legal Compliance and Ethics

It is our policy to be in compliance with all laws and regulations applying to our business operations in each of the territories in which we operate. We expect our employees to conduct themselves in an ethical manner in all dealings on its behalf, and to be honest, fair and courteous in their work.
----------------------------------------
You write here about "TO BE HONEST":
Do you think it is honest to tell people wrong things thru your websites? Do you think it is OK to promote on the website a German Support but actually the Support isn't at all capable to answer in or read German?

We maid the test as you know - Asked you a very simple Question in German and you asked us to formulate the simple question in simple english ;-) I guess this is not very honest to deal like this with your customers.

OR? Really sad not to receive any answers now!

Klickt man auf http://www.servage.de/page/terms_of_service/
erhaelt man die Allgemeinen Geschaeftsbedingungen der Deutschen Firma Servage GmbH. Leider sind diese in Englisch abgefasst, wohl damit der Deutsche Servage Kundendienst sie auch versteht ;-)

Ebenso sieht es bei den Verhaltensregeln aus die ebenfalls in English praesentiert werden.
http://www.servage.de/page/acceptable_use_policy/

Jan 17 - 15:02 GMT
Servage - Scott

Hello Andreas,

I am sorry to say that the German support is still not available. It will be available in next few months.

Thank you! :)

Kind regards,
Scott, Support
Servage Hosting

Jan 17 - 15:22 GMT
Customer

You See Scott!

How can we promote Servage if we tell our customers about you and then we receive those answers. This is very very bad!

So please DEACTVATE the part which says DEUTSCHER KUNDENDIENST as it is against GERMAN LAW AND ORDER!!! if you don't have it available NOW - or simply add the thing you just wrote me. Add - will be available in a few months but we don't know in how many months ;-)
Steffan Fallesen can translate it into German.

I really recommend Servage to change their Service Partner to a much more reliable one. For us Customer Support is NO1 and not something we make jokes of like your German Customer Service.

Lets check http://www.servage.de I guess some very angry customers will monitor the appearance of the text "Deutscher Kundenservice" before ther is really a German Support at Servage Hosting.

Deutscher Kundenservice - Freundlicher Support auf Deutsch

2008-01-17T21:29:00.000+07:00

Jan 17 - 14:15 GMT
Customer

Hallo Servage
wie wir gerade von unseren Freunden erfahren haben gibt es nun endlich doch auch einen Support auf Deutsch. Wir koennen das noch garnicht glauben und fragen deshalb einmal nach.

Also unter Servage.de - Technische Daten - steht eben dieses:
"Deutscher Kundenservice - Freundlicher Support auf Deutsch"

Ich hoffe dass wir unsere Anfrage von numehr nicht mehr in Englisch machen muessen. Danke!

Jan 17 - 14:18 GMT
Servage - Peter

Hello Andreas,

Thank you for submitting the ticket.

Please elaborate the issue in simple english language so that we will be able to assist you in better way.

Thank you for understanding.

Kind regards,
Peter, Servage - Support
Servage Hosting

Jan 17 - 14:36 GMT
Customer

Hmm Keine Antwort auf Deutsch
also doch nur wieder ein Flop

Read more about the German Support from Servage Hosting which doesn't know any German and can only respond in very simple English here:
http://apapococ.blogspot.com/

Paths on Servage Hosting

2008-01-16T21:26:00.000+07:00

Jan 15 - 09:09 GMT
Customer

Hi I would like to know if the following paths are OK:
bin directory =/usr/bin/
unzip=/usr/bin/unzip
diff=/usr/bin/diff
tidy=/usr/bin/tidy
ImageMagick composte,identify,..=/usr/local/bin/
ImageMagick convert=/usr/local/bin/
curl ??
ruby ??
rails ??

Thanks

Jan 15 - 09:13 GMT
Servage - Nick

Hello Andreas,

We do support ImageMagick, the path is:

/usr/local/lib/ImageMagick/

Here are paths for other ImageMagick binaries:

/usr/local/bin/convert
/usr/local/bin/identify
/usr/local/bin/mogrify
/usr/local/bin/composite

Curl Path: /usr/bin/curl
Ruby Path: /usr/bin/ruby Version: ruby 1.8.6

Have a nice day :o)

Kind regards,
Nick, Support
Servage Hosting

Unzip not working

2008-01-15T13:35:00.001+07:00

Jan 15 - 05:16 GMT
Customer

I tried to unzip this file
redmine_timesheet_plugin.zip
in Current path: /1_redmine/vendor/plugins
but it is not possible
Please Check and make it possible

Jan 15 - 05:19 GMT
Josh

Hello Andreas,

Thank you for submitting the ticket.

I have unzipped the file redmine_timesheet_plugin.zip can you please check and update us.

Kind regards,
Josh, Support
Servage Hosting

Jan 15 - 05:23 GMT
Customer

Not showing up - check the owner

Jan 15 - 06:03 GMT
Customer

It is still not showing up the files you have unziped and I still can't unzip redmine_timesheet_plugin.zip either.
We are waiting again since long time for this simple task!
Please when you do a job, then please do it perfectly so that the customer can access his files ;-)

Jan 15 - 06:31 GMT
Customer

No Help since over 1 hour and still no chance to unzip our files on the server. This is absolutly NO Service at Servage Hosting
The thread gets closed as we need it for other stuff.
The problem is still OPEN which means you should solve the problem, that it is not possible to unpack your zip files on Servage Hosting immediately even this thread had to be closed!
You can read more about Servage and it Support Crew in our Blog.
http://apapococ.blogspot.com