Friday, December 28, 2007

RUBY ON RAILS PROBLEMS (Redmine)

Dec 28 - 08:51 GMT
Customer

We are receiving an Application Error on http://www.t3log.info

Redmine Installation is in the /1_redmine Folder of our account

Calling dispatch.fcgi:13: uninitialized constant RailsFCGIHandler (NameError) - results in a Name Error as you can see

Same:
Calling dispatch.fcgi:1: undefined local variable or method `usr' for main:Object (NameError)

Can you please check and let us know what is wrong here. Thanks!

Dec 28 - 08:56 GMT
Servage - Julie

Hello Andreas,

Thanks for submitting the ticket. Please use this path /usr/bin/ruby for the application.

Thank you :)


Kind regards,
Julie, Support Team Member
Servage Hosting

Dec 28 - 09:03 GMT
Customer

Goodmorning Julie

I tried already with this - as you can read here:

I now switched back to this setting

here the dispatch.fcgi
usr/bin/ruby
#
# You may specify the path to the FastCGI crash log (a log of unhandled
# exceptions which forced the FastCGI instance to exit, great for debugging)
# and the number of requests to process before running garbage collection.
#
# By default, the FastCGI crash log is RAILS_ROOT/log/fastcgi.crash.log
# and the GC period is nil (turned off). A reasonable number of requests
# could range from 10-100 depending on the memory footprint of your app.
#
# Example:
# # Default log path, normal GC behavior.
RailsFCGIHandler.process!
#
# # Default log path, 50 requests between GC.
RailsFCGIHandler.process! nil, 50
#
# # Custom log path, normal GC behavior.
RailsFCGIHandler.process! '/var/log/redmine_fcgi_crash.log'
#
require File.dirname(__FILE__) + "/../config/environment"
require 'fcgi_handler'

RailsFCGIHandler.process!
------------------------------------

But I am still receiving the same error

------------------------------------

I tried also the cgi version and had then another error that temp/mysql.sock isn't found. Perhaps that's the problem. Please help me to get this running I am really getting crazy and already contacted Steffan about ths missery here.

Simply go on my account and check the folder/files.

/1_redmine

http://www.t3log.info

Thanks
Andi

Dec 28 - 09:06 GMT
Customer

Sorry Julie

here you can read all posts since you wrote last time about the same problem

http://apapococ.blogspot.com/

Dec 28 - 09:16 GMT
Customer

You can even search google as this problem caused so much up in ranking that we are number one before servage itselfe! - all because the support hasn't solved the problem until now.

Search for

ruby servage
http://www.google.co.th/search?q=ruby+servage&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:official&client=firefox-a

or for rails servage
http://www.google.co.th/search?q=rails+servage&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:official&client=firefox-a

or even for
redmine servage
http://www.google.co.th/search?q=redmine+servage&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:official&client=firefox-a

or typo3 servage
here we are at place 6 first page
http://www.google.co.th/search?q=typo3+servage&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:official&client=firefox-a

or magento servage
here we are with the same problem like place 1 and to on place 3 and 4
http://www.google.co.th/search?q=magento+servage&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:official&client=firefox-a

or lifetype servage
http://www.google.co.th/search?q=lifetype+servage&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:official&client=firefox-a

Now imagine how good it would be if we would place your adds on those sites. Lots of people meanwhile mailed us - but most of them only about even more problems with your support. I really wanna help you to improve this, but please first get the REDMINE running and the we will need to other Rails applications running next week too.

PLEASE PLEASE HELP and cooperate Thanks

Dec 28 - 10:00 GMT
Customer

Any Solution available to get Redmine Running on Servage???

Dec 28 - 10:41 GMT
Servage - Julie

Hello Andreas,

Kindly send us the server configuration required for Ruby on rails application. So that we can confirm regarding that. However the application should run properly as per server settings.

Please get back to us with the documentation of the application along with Ruby on Rails server configuration.

Thank you.

Kind regards,
Julie, Support Team Member
Servage Hosting

Dec 28 - 11:15 GMT
Customer

Here is the REDMINE Website
http://www.redmine.org/

The actual Tar ball you can find in Folder: /xtar/redmine_** in my account

Here you find the sources:
http://rubyforge.org/frs/?group_id=1850

I am using the latest Version 0.6.3
http://rubyforge.org/frs/download.php/29428/redmine-0.6.3.tar.gz

In the WIKI you will find all specifications:
http://www.redmine.org/wiki/redmine/Guide

What is needed you will find here (SERVER Requirements)
http://www.redmine.org/wiki/redmine/RedmineInstall

it is only
* Ruby on Rails 1.2.6 or 2.0.2
* A database (see compatibility below)
----------------
AS Optional - if possible this would be nice to have if not then I need to use i.e. sourceforge:

* SVN binaries (>= 1.3), for repository browsing (must be available in your PATH)
* RMagick (Gantt export to a png image)
----------------

That is actual all you need to install Redmine on your server.

There is a prepared package available at http://bitnami.org/stack/redmine

As I have no ssh and no admin access I am not able to use it but perhaps it could help you setting up redmine sucessfully.

Thanks a lot Julie

Dec 28 - 13:07 GMT
Customer

Hi Julie

Any Progres in the Redmine Case?

Dec 28 - 14:57 GMT
Customer

Hi Julie

Why are you asking for manual and more and I send you all what you need to get Redmine as admin running and NOTHING Happened since?

I am again loosing 1 full day because your support is not helping at all!
Application error
Rails application failed to start properly

This will be published again online in our blog.
Enjoy reading. we are already number one with many searchwords concerning servage Hosting and its support

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