SERVAGE HOSTING LOOSING DATA? SITES READING FROM WRONG DATABASES

Jan 14 - 16:01 GMT Customer

This might be even a huge security issue as at Servage Hosting Sites read data from "nonexisting" databases. Nonexisting as those databases aren't mentioned in database.yml. Case as an example: Customer A deletes a database from database.yml - normally then no content from this database will show up. At Servage Hosting it is just the opposite. If you delete the database Entry from database.yml of your ruby application then the complete data still is readable - even it is actually no more existing. It seems that Servage Hosting has a BIG PROBLEM with their Cluster Technology and Caching of Customer Pages. Since Hours 2 Sites are showing WRONG CONTENT and the Support is even not answering to this major problem.

Jan 14 - 16:04 GMT Customer

It is still the same sites http://www.t3log.info and http://redmine.t3pack.info Both should show the same content!!!! at the moment as both are connected to the same database but BOTH show contentfrom a database which isn't existing anymore since HOURS.

SERVAGE Prozess? - WER HAT NOCH PROBLEME - WHO ELSE HAS PROBLEMS WITH THEM?

Jan 14 - 13:24 GMT Customer

Koennten Sie uns bitte ihren Gerichtsstand mitteilen Sowie ihre Verantwortlichen Danke

Jan 14 - 13:29 GMT Servage - Nick

Hello Andreas, Please provide us your query in english. Thank you. Kind regards, Nick, Support Servage Hosting

Jan 14 - 13:35 GMT Customer

Sie verstehen sehr gut DEUTSCH Bitte leiten Sie die gesamte Angelegenheit UNVERZUEGLICH weiter an Steffan Fallesen

Jan 14 - 13:39 GMT Customer

Sie sind eine DEUTSCH FIRMA, sind in Deutschland ansaessig also koennen Sie auch DEUTSCH sehr gut verstehen, bzw. finden jemand - z.B. Steffan Fallesen, der DEUTSCH kann. Sie haben nun schon den ganzen Tag mit absolutem NICHTSTUN geglaenzt und wir verzeichnen dadurch Verluste. Bis gestern ging unsere Seite einwandfrei und seitdem JULIE gestern an ihr rumgemacht hat geht sie NICHT mehr. Wir haben versucht unser DEMO das noch einwandfrei arbeitet mit der LIVE Datenbank zu verbinden, doch s wird seit Stunden nur die DEMO Datenbank angezeigt, die ueberhaupt nicht mehr in database.yml drinnensteht. Durch IHR nichtstun sind uns erhebliche Schaeden entstanden die wir so nicht stehen lassen koennen.

Jan 14 - 13:43 GMT Customer

http://apapococ.blogspot.com/2007/12/please-inform-owner-your-boss-about.html

Even Phonecalls won't get answered

Jan 14 - 14:36 GMT Customer

According to Steffan Fallesen, founder of Servage, in an interview with Ipwalk, ''Most new customers are gained via customer referrals and we are very proud of this. We do not want to be a high profile company. Instead we focus on bringing the customer the best possible service at a good rate.'' HA - HA - HA - I guess meanwhile nobody who ever dealt with your terrible support will agree on this! WE NEED OUR PROBLEMS SOLVED AND NOT KEPT ON HOLD ENDLESSLY AND CAUSED BY YOUR STAFF

This strange statement was found here: http://www.cheaphostingdirectory.com/news-fastest-growing-danish-web-hosting-company-is-servage-1924.html

Jan 14 - 14:37 GMT Support - Mark

Hello Andreas, Please elaborate your issue clearly in a simple english language. in order to further investigate and assist you in a better way. Kind regards, Mark, Servage - Support Servage Hosting

Jan 14 - 15:27 GMT Customer

Hi Mark We have done this the whole day and our lawyers are meanwhile preparing their stuff as YOU are constantly destroying our good work due to your NONRESPONDING mentality. You are a GERMAN COMPANY, German Courts will be getting this issues as we are waiting since 24 Hours for help for a problem one of your Support Members - JULIE - has caused and only received stupid answers. We have very valuable customers like **** who weren't able to work today with Redmine which draw us back a complete day!!! This is only one customer as an example. There are also other SERVAGE Customers with HUGE SITES and **** which couldn't work either. So please send us Address of Company, Responsible Person, Handelsregistereintrag No - Company Registration Number, Court which is responsible for lawsuits (all German Companies which are registered have it) We tried to contact you via phone and no response We marked the complete issues as URGENT but you didn't answer the issues You are a GERMAN Company and therefore GERMAN will be the MAIN LANGUAGE. If you don't believe for who we are working check the database which didn't get loaded into t3log.info I guess then you know it better ;-) I check back in 15 Minutes and I hope I will see the ALL Answers to ALL my questions

Jan 14 - 15:31 GMT Customer

What you have the whole day is a MAJOR Caching Problem in your clusters!

Jan 14 - 15:50 GMT Customer

It seems like you still have no idea about your server Problems at Servage Hosting. Even Redmine in http://www.t3log.info and the Redmine in http://redmine.t3pack.info have since HOURS a NEW Database assigned and the one still showing up in on those domains is still the old and empty one. Don't you get it? http://apapococ.blogspot.com/

Jan 14 - 15:53 GMT Customer

We close this post as nobody is answering

We needed to open up a new ticket as servage wasn't answering at all to the matter

NOBODY WORKING AT SERVAGE AS CUSTOMER HAVE TO WAIT NEARLY ONE DAY

Jan 14 - 12:46 GMT Customer

U R G E N T --- U R G E N T --- U R G E N T We can't delete SYMLINKS!!! We already told you that multiple times in December - NOW IT IS URGENT VERY URGENT as you sytem is deleting the FILE behind a symlink instead of deleting the symlink itself. Try to get better qualified personal! The one you have only causes problems. i.e. dispatch.fcgi-servage [edit] You -rwxr-xr-x in Current path: /1_redmine/public or 111typo3_src SysAdmin u--------- in Current path: /www/TYPO3_wec

Jan 14 - 12:56 GMT Customer

REALLY NOBODY WORKING AT SERVAGE HOSTING SUPPORT CUSTOMERS GET LOST !!! Even here: http://redmine.t3pack.info/ it is still showing the demo database instead the database from our LIVE Version. We changed it long ago to that already!!!

Jan 14 - 13:10 GMT Customer

Still Waiting meanwhile 75 Servage Posts on http://apapococ.blogspot.com/ best inform Steffan about your mess here

Jan 14 - 13:14 GMT Customer

if you need his contact info have a look here: http://apapococ.blogspot.com/2007/12/please-inform-owner-your-boss-about.html

Jan 14 - 13:26 GMT Customer

http://redmine.t3pack.info/projects Still showing the WRONG DATABASE!!!

Jan 14 - 13:31 GMT Customer

Wo ist ihre Firma eingetragen, in welchem Handelsregister. Danke

Keine Antwort von Servage Hosting seit Stunden. Auch eine Telefonische Afrage blieb unbeantwortet. Existiert diese Firma ueberhaupt??? Wo ist sie eingetragen?

Jan 14 - 13:50 GMT Customer

NOW this database should show up here: redmine.t3pack.info production: adapter: mysql encoding: utf8 database: ****t3li**** host: mysql****2.s**** username: **** password: **** BUT STILL this shows up: production: adapter: mysql encoding: utf8 database: ****t3p**** host: mysql***5.s**** username: **** password: **** SINCE HOURS!!!!

Jan 14 - 14:29 GMT Customer

It is again 30 Minutes without answer

Jan 14 - 15:12 GMT Servage - Julie

Forwarding support ticket to [Servage - Jan]

Jan 14 - 15:16 GMT Customer

Meanwhile we rebuild the complete site http://www.t3log.info/ it is a copy from the working http://redmine.t3pack.info In BOTH sites the same content should show up but still only the demo Content - nothing - is visible instead of all CUSTOMER Projects

Jan 14 - 16:21 GMT Customer

FAKT NOW is somebody of your staff has truncated our DATABASE!!! about 2 month hard work. And it was still there this morning but now it is gone! We have an Empty Database now. I have no idea what you are doing but one thing seems to be very very sure, that the SERVAGE SUPPORT has no qualification to do such a job at all as SERVAGE HOSTING SUPPORT is destroying Customers Databases!

Jan 14 - 16:33 GMT Servage - Jan

Hello Andreas, thanks for your ticket, I am very sorry for all the issues occured to you, I have removed the Symlink for you and will report the issue to our dev. Team so they can fix the Symlink removal issue. which database has been truncated ? the one on mysql1**5 or mysql***5 ? Kind regards, Jan, System Administrator Servage Hosting

Jan 14 - 16:37 GMT Customer

Description: Redmine_t3log.info Database: ****t3li**** Server: mysql1**** This one is empty and before it ws holding the complete project data of awhole lot of Projects like ****, ****, **** and more

Jan 14 - 16:50 GMT Customer

Hi Jan This here is some kind of Backup: Server: mysql1**** Database: **** Username: **** ATTENTION this Data is all in latin1_swedish_ci!!! while the Original was all in utf8_unicode_ci As we have Thai People from UNESCO working with us on the projects. You can replay Server: mysql2**** Database: **** but you would need to convert all data to utf8 before importing into Server: mysql1**** Database: **** Otherwise some characters won't show up correctly. Best to do is to convert all data from Server: mysql1**** Database: **** to binaries first, then convert them with iconv and editing the charset and collation settings of each table and field where a charset latin1 or collation latin1_swedish_ci is mentioned all charsets need to be utf8 and all collations need to be utf8_unicode_ci The database Server: mysql2**** Database: **** is already set to completly utf8

Jan 14 - 16:58 GMT Servage - Jan

Hello Andreas, thanks for your reply, I have just tried to find out wehat happended to your database "****" but was unable to find any hints. It might be that a Mysql server Bug has caused this so I have just added one month of free hosting to your account as a compensation. Additionally Im trying to copy the data from **** to ****. Im going to update you when its done. Kind regards, Jan, System Administrator Servage Hosting

Jan 14 - 17:34 GMT Servage - Jan

Hello Andreas, I have just converted and imported the database. Could you please verify if the content does have the right charset now as I did not find any non-ASCII char by scrooling the dump Quickly through I could use to see if the conversion succeded. And notify me if something went wrong. Kind regards, Jan, System Administrator Servage Hosting

Jan 14 - 17:40 GMT Customer

Thanks Jan The Database is Back and seems to work fine. I need to ask my staff tomorrow where they entered i.e. Thai Characters or Chinese as I don't know either. But as if you haven't sen anything while scrolling probably there are none right now - what would be fine ;-) Thank You very much for your help! I hope this doesn't happen again! Andi

Site not loading completly CSS is missing

Jan 14 - 08:05 GMT Customer

U R G E N T --- U R G E N T --- U R G E N T http://www.t3log.info since this morning this site is loading WITHOUT CSS!!! JULIE one of your "Support" Members has done something yesterday here and we can't figure out what. I want an ANSWER IMMEDIATELY as we are already waiting since this morning for the answer even if YOU can see the site INCLUDING the CSS. If not get the site running again with CSS get back to JULIE who has produced the mass on our site!!! We wait another 30 Minutes and then site should be fine again INCLUDING CSS!!! This is YOUR JOB NOW as you have damaged it!

Jan 14 - 08:07 GMT Customer

Only for information. We are working on this site with UNESCO and develop Projects. If you don't speed up your support to get this site back to normal we will speed up our supporting lawyers! We are loosing money each minute this site is looking like this!

Jan 14 - 09:36 GMT Servage - Nick

Hello Andreas, Forwarding support ticket to [Servage - Julie] Kind regards, Nick, Support Servage Hosting

Jan 14 - 09:41 GMT Servage - Julie

Hello Andreas, May I know if you made any changes to your website contents? As I have not made any changes from our end , I explained only why your website t3log.info/public was returning this error. Thank you. Kind regards, Julie, Support Team Member Servage Hosting

Jan 14 - 10:46 GMT Customer

No we did not make ANY Changes at all after you moved it to the new server and it was working perfectly since yesterday

Jan 14 - 10:52 GMT Customer

You can even Check here with the empty dummy: http://redmine.t3pack.info/public here you got this error what is VERY USUAL (by the way it is an errormessage from TYPO3 as t3pack.info is a typo3 page ;-) http://redmine.t3pack.info/ here the site shows up like it should be including CSS http://www.t3log.info/public You get the error like above but as there is no typo3 for t3log.info the message looks different http://www.t3log.info/ Here the site shows up WITHOUT CSS!

Jan 14 - 12:18 GMT Customer

IS THERE ANYBODY FINDING THE SOLUTION YES?NO???? IS THERE ANYBODY WORKING AT ALL WHO HAS A BIT OF KNOW HOW???

No Answer now for about 4 hours

Jan 14 - 13:02 GMT Customer

Still No Answer

CSS won't get loaded anymore! What have YOU done???

Jan 14 - 05:47 GMT Customer

URGENT - URGENT - URGENT We need this fixed immediately. Until Yesterday the site worked pretty fine, but today the CSS won't get loaded again. Please Check! We need this FIXED NOW!!! Thanks --------------------------------------------- Problem URL: http://www.t3log.info ---------------------------------------------

Jan 14 - 05:58 GMT Servage - Peter

Hello Andreas, Thank you for the reply. This is to inform you that the domain http://www.t3log.info is appearing to be working fine. I suggest you to please do check at your end after some time. Thank you for understanding. Kind regards, Peter, Servage - Support Servage Hosting

Jan 14 - 06:35 GMT Customer

Hi Peter do you see the page WITH CSS as we don't get any CSS file here!!! How can this be? Yesterday it worked perfectly and very very fast. Today it takes about 1 min to load 1 page without CSS from Redmine. http://www.t3pack.info is working fast and fine with CSS - typo3 http://www.t3log.net is working fast and fine with CSS - vTiger http://www.t3log.net/ is working fast and fine with CSS - redmine http://wec.t3pack.info/ is working fine with CSS - WEC-TYPO3 same all other applications ONLY the site which wasn't a problem at all until yesterday now shows NO CSS - since JULIE posted her answer yesterday! Something seems to be changed please ask JULIE WHAT as we don't know it! But this change seems to cause the loss of the CSS here.

Jan 14 - 07:16 GMT Customer

What do you mean with this??? "I suggest you to please do check at your end after some time. "" So you have done something we don't know and now you are trying to undo it again or what, that's why YOU need time? We are still waiting for a SOLUTION and it is URGENT- Are you seeing the CSS YES OR NO!!! As we don't get it here, but did get it yesterday and all days before JULIE has done some changes - BUT WHAT CHANGES!!!

We had to open a new post to get a faster answer again