IMHOSTED A GREAT DESASTER PART 3

==============================

14. April 2009

==============================

(0:05:22) icq-number is there still somebody
(0:05:29) icq-number HELLO
(0:05:45) icq-number Fatal error: Cannot run code from this file in conjunction with non encoded files in /domain-path/a8/domain2/typo3conf/ext/templavoila_pagemod/mod1/conf.php on line 392
(0:06:02) icq-number These errors are caused by the server settings
(0:06:20) 242559147 Please post a ticket regarding this issue
(0:06:22) icq-number somehow you are using something which encodes files
(0:06:31) icq-number have already done twice
(0:06:37) icq-number but no answers
(0:06:47) 242559147 Our senior techs will look into the issue
(0:06:56) 242559147 give me the ticket ID
(0:07:34) icq-number support #TMH-39546-152
(0:07:40) icq-number post about 96
(0:09:02) 242559147 It is replied 74 days back
(0:09:15) 242559147 please post a new ticket regarding this issue
(0:09:17) icq-number we have lots of problems with your servers
(0:09:24) icq-number it comes and goes on and on
(0:09:39) icq-number and since several days we have now this error with the encoding stuff
(0:09:54) icq-number and since the server is back we can't login in no site into the backend
(0:11:29) icq-number Fatal error: Cannot run code from this file in conjunction with non encoded files in
(0:11:50) icq-number this is happening in TYPO3 but also in jobberbase now - so it is NOT related to one application
(0:12:18) icq-number must be some server settings which have been changed or again permission issues.
(0:14:22) icq-number #REQ-19113-947
(0:14:41) icq-number here a new one so you can see it more clearly and focused on this issue
(0:16:32) 242559147 yes
(0:16:37) 242559147 we got it
(0:16:49) 242559147 we will check it and update you
(0:16:56) icq-number ok we have no chance to get into thebackend
(0:37:09) icq-number I guess it has to do with a php function which gets called by
domain.tld/typo3/backend.php
(0:37:33) icq-number as here we get again the encoding Fatal Error or The database error
(0:37:34) icq-number The current username, password or host was not accepted when the connection to the database was attempted to be established!

Database Error
(0:38:17) icq-number even we just had a running backend (partly) when we called domain.tld/alt_main.php
(0:39:18) icq-number So I guess that the file backend.php is calling something in PHP which is wrong at the moment - do you have error logs and could you please check this
(0:47:03) icq-number is the MYSQL server running in compatible mode or in strict mode
(0:57:05) icq-number Another resource for solving the problem:
(0:58:02) icq-number Certain Versions of ZDebian Linux include libxml that removes all "&" characters from the XML on parsing. This may corrupt TYPO3 data
(0:59:13) icq-number PHP must have the folwing extensions installed
(0:59:31) icq-number cURL
(0:59:34) icq-number filter
(0:59:38) icq-number GD2
(0:59:40) icq-number JSON
(0:59:43) icq-number mbstring
(0:59:49) icq-number mysql
(0:59:57) icq-number pcre
(1:00:01) icq-number session
(1:00:03) icq-number SPL
(1:00:07) icq-number standard
(1:00:09) icq-number xml
(1:03:12) icq-number TYPO3 requires a web server with a PHP installation and a database. While TYPO3
can be configured to run on many web servers with different databases, this
document assumes that Apache and MySQL will be used. This document does not
cover using TYPO3 with other databases or web servers.

The following configuration is the minimum required:
- a web server capable of running PHP
- PHP 5.2.0 or newer with the following extensions:
- filter
- GD2
- JSON
- mysql
- pcre
- session
- SPL
- standard
- xml
Some extensions can be optionally compiled into PHP. A list of loaded
extensions can be checked using the phpinfo() function.
- memory_limit set to at least to 64M in php.ini
- MySQL 4.1 or newer
- 200 MB of disk space
- AllowOverride in the Apache configuration includes "Indexes" and "FileInfo"
(see FAQ below)

The following configuration is recommended:
- Apache 2.x
- mod_expires and mod_rewrite enabled in the Apache configuration
- PHP 5.2.0 or newer with the following extensions:
- cURL
- filter
- GD2
- JSON
- mbstring
- mysql
- pcre
- session
- SPL
- standard
- xml
Some extensions can be optionally compiled into PHP. A list of loaded
extensions can be checked using the phpinfo() function.
- memory_limit set to 128M or more in php.ini
- MySQL 5.1 or newer
- GraphicsMagick
- 200 MB or more of disk space
- AllowOverride in the Apache configuration includes "Indexes" and "FileInfo"
(see FAQ below)
(1:22:47) icq-number PLease check perhaps than those errors can be solved forever
(1:22:50) icq-number Thanks
(10:39:35) icq-number Hi Dijo
(10:39:51) icq-number we still have the problems and our ticket hasn't been answered until now
(10:40:01) icq-number it is now 3 days not working good
(10:40:07) 242559147 May I know the ticket Id please
(10:40:17) icq-number PHPMyAdmin is also loading NOT
(10:41:26) icq-number #REQ-19113-947
(10:41:35) 242559147 Ok
(10:41:44) 242559147 Will check now
(10:41:49) icq-number This is concerning our major login problems on all sites and the encoding errors
(10:42:10) icq-number but since today I also can't access phpmyadmin from cpanel
(10:42:21) 242559147 Oh k]
(10:44:07) icq-number on all our backends we can't login - but it was possible on all sites last week
(10:44:08) icq-number Login-error or session timed-out

No user logged in! Sorry, I can't proceed then!

(You must have cookies enabled!)

If your session has just timed-out, you may
click here to re-login.
(10:44:36) 242559147 Ok, Thanks a lot for the error logs
(11:05:50) icq-number The server is reacting very very slow and phpmyadmin is a snail - takes about 5 min to reload
(14:15:43) icq-number We still have the same Problem
(14:15:51) icq-number not only in TYPO3 sites
(14:15:53) icq-number i.e.
(14:15:55) icq-number Fatal error: Cannot run code from this file in conjunction with non encoded files in /domain-path/a8/jobberbase/jobs/_templates/_cache/%%E5^E51^E51533DF%%loops.tpl.php on line 1861
(14:17:24) icq-number This error appears since the server is back. When we delete the cache it works fine but comes again as soon the site gets recalled again. In other words are you using any kind of encoding stuff or a special caching engine for your php than this isn't confiured right. All this wasn't before
(14:21:15) 242559147 Ok, please give me a moment while I check
(14:44:43) icq-number go to /www/a8/jobberbase/jobs/_templates
and delete the folder _cache in
go to /www/a8/jobberbase/jobs/_templates/_cache

and recreate it new giving 777
(14:44:59) icq-number Then you reload the page
(14:45:00) icq-number http://domain.tld/jobs/
(14:45:08) icq-number and everything seems to be fine
(14:45:21) 242559147 ok
(14:45:26) icq-number now reload again and you have again the error with the encoding file
(15:41:28) icq-number again we can't coonect to the server
(15:41:44) icq-number Connection timed out
Error: Could not connect to server
Status: Waiting to retry...
Status: Resolving address of domain.tld
Status: Connecting to 207.210.103.242:21...
(15:41:52) 242559147 There is some issues with the server
(15:41:56) 242559147 we are working on it
(15:42:13) icq-number Does this mean another day no work
(17:42:36) icq-number We still have this encoding problem on all our sites
(17:42:53) icq-number i.e
(17:42:55) icq-number Fatal error: Cannot run code from this file in conjunction with non encoded files in /domain-path/a8/jobberbase/jobs/_templates/_cache/%%E5^E51^E51533DF%%loops.tpl.php on line 1861
(18:12:13) icq-number Hi Dijo
(18:12:33) icq-number I realize that all cahe files are actually 99 99 owner group
(18:13:18) icq-number this is in all applications the same and I guess that the permissions are actually causing this encoding error as the temp files can not be overwritten by domain2/domain2 if they are 99/99
(18:13:30) icq-number can yu please check
(18:18:12) icq-number Do you have the CSS Validator blocked
(18:18:14) icq-number Target: http://domain.tld/jobs/css/main.css

I/O Error: Unable to contact target server domain.tld:80 after 3 tries.
(18:18:26) icq-number http://jigsaw.w3.org/css-validator/validator?uri=http://domain.tld/jobs/css/main.css
(18:22:33) icq-number the encoding error is caused by an XML parsing error in all applications
(18:22:50) icq-number what is activated or missing in PHP that we now get these errors
(18:23:08) icq-number his file in conjunction with non encoded files in
(18:35:40) icq-number Hi is still somebody there
(18:38:25) 242559147 Yes
(18:38:56) icq-number We still have our login problem and those encoding errors
(18:39:07) icq-number it seems it is a XML parsing problem
(18:39:25) icq-number also the TEMP files always get generated as 99 99
(18:40:12) 242559147 Please post a ticket regarding your issue, so that our senior techs will look into it
(18:41:50) icq-number I have already posted many times and no response
(18:42:02) icq-number I gave you this moring already the ticket numbers
(18:42:10) icq-number scroll up th echat history
(18:42:18) icq-number it was about 10 Hours ago
(18:42:29) icq-number we wait since 3 days to get our sites working again
(18:42:42) icq-number but NO HELP from your SENIORS at all
(18:42:49) icq-number You change settings on the server
(18:42:56) icq-number You set up new settings
(18:43:02) icq-number without informing customers
(18:43:08) icq-number and our sites ran down
(18:43:14) icq-number nobody takes care
(18:43:22) icq-number we get even no compensation
(18:43:27) icq-number this is incredible
(18:43:38) icq-number it is day 3 that we can't work because of imhosted
(18:43:48) icq-number have a look to 2006 in our chat history
(18:44:02) icq-number there we had exact the same problem our site was down for months!!!
(18:44:13) icq-number because you weren't able to solve the problem
(18:44:28) icq-number so please check the settings and get our sites running
(18:47:22) icq-number You told us already that you will check but until now we did notget any answer
(18:47:51) 242559147 can you give me the ticket ID which you have posted ?
(18:49:14) icq-number (0:14:22) icq-number #REQ-19113-947
(0:14:41) icq-number here a new one so you can see it more clearly and focused on this issue
(18:49:43) icq-number as you see I have sent you this number already over 6 hours ago

IMHOSTED A GREAT DESASTER PART 2

===========================

13. April 2009

===========================

(9:35:11) icq-number Happy easter
(9:35:25) icq-number we have major problems since yesterday with all sites on our account
(9:35:31) icq-number we dcan't do anything
(9:35:43) icq-number it seems that again somebody has changed PHP settings
(9:35:59) 242559147 Hi,may i know your domain name?
(9:36:03) icq-number fopen is activated on the ste again too
(9:36:05) icq-number domain2
(9:36:21) icq-number we weren't able to work already yesterday
(9:36:39) icq-number we can't even login with our passwords
(9:36:52) icq-number seems that some session stuff is corrupt in php
(9:37:16) icq-number Warning: Unknown: open(/domain-path/sessions/sess_8a68d16c3ebd34a9217a9cf28dab4bbb, O_RDWR) failed: Read-only file system (30) in Unknown on line 0

Warning: Unknown: Failed to write session data (files). Please verify that the current setting of session.save_path is correct (/domain-path/sessions) in Unknown on line 0
(9:37:18) 242559147 Please wait till i check the information for you.
(9:37:43) icq-number this is one of the sites all others are more or less the same and some show even more errors
(9:39:02) icq-number even files are 777 we get a read and write error
(9:39:22) icq-number and temp_ files get written with 99 99
(9:39:39) 242559147 The server is taken down for maintainance.Please try accessing your site after sometime.
(9:39:51) 242559147 We are sorry for the inconvenience caused.
(9:40:00) icq-number what does it mean after some time
(9:40:11) icq-number we need to work here it is alreay 10 am here
(9:40:21) icq-number when will the server work again
(9:40:26) icq-number 99% uptime ;-)
(9:40:54) icq-number please give us a time so we can send our staff home and don't need to pay them
(9:41:52) 242559147 We are extremely sorry for the inconvenience caused to you so far
(9:41:52) icq-number strange I can still access the server - how can you say its offline
(9:42:55) 242559147 There are some technical difficulties with the server
(9:43:14) icq-number Failed to write session data (files). Please verify that the current setting of session.save_path is correct (/domain-path/sessions) in Unknown on line 0
(9:43:25) icq-number here is the problem - it is your session stuff
(9:43:39) icq-number the path is incorrect
(9:44:07) 242559147 There is a problem with the filesystem on the server, our engineers are working on it at the moment.
(9:44:31) 242559147 Once the server is back online, you will be able to work with your application
(9:44:53) 242559147 Server might go down for maintenance in a while, please be patient.
(9:45:20) icq-number The sessions folder has only read only too
(9:45:23) icq-number yeah ok
(9:45:33) icq-number how long will it take
(9:46:29) 242559147 We have informed our datacentre and they'll do the needful.
(9:46:45) icq-number yeah but how long will it take
(9:46:52) icq-number so we can replane our tasks
(9:48:18) 242559147 It might take 30mins - 2 hours.
(9:48:24) icq-number ok hx
(9:48:35) 242559147 However we are still in touch with DC
(9:48:58) icq-number washington, Obama wow
(9:49:25) icq-number hopefuly no water from the portugese waterdog in your harddrives
(9:50:02) icq-number It is a very nice dog I like it
(9:50:14) icq-number never heard of it before
(14:21:47) icq-number Hi we are waiting meanwhile 5 hours and still the server and all our sites are not running
(14:21:52) icq-number what's up
(14:31:37) icq-number Hi somebody there?
(14:31:46) 242559147 Hi
(14:31:49) icq-number when is the server again running
(14:31:55) 242559147 We are sorry for the inconvenience caused.
(14:31:56) icq-number we are down now over 5 hours
(14:32:05) icq-number costs a lot money
(14:32:11) icq-number what is broken
(14:32:15) icq-number how long will it take
(14:32:29) 242559147 There are some technical issues with the server which our engineers are taking care of.
(14:32:44) icq-number You already said this 5 hours ago
(14:32:51) 242559147 we request your patience.
(14:33:41) icq-number as a bonus you should upgrade the customers from this server to the newest webspace sizes and benefits
(14:35:17) icq-number we still have only a small 200GB size
(14:35:18) icq-number http://imhosted.com/hosting_plans.shtml
(14:35:36) icq-number this would be a bonus for all the trouble at easter
(14:35:45) icq-number unlimited everything
(14:37:01) icq-number think about it and please let us know as we can't work and are loosing customers and money because of the inconvenience imhosted is causing - and was already causing nearly every month in our account - check our support history "domain2"
(14:37:05) icq-number domain.tld
(17:12:16) icq-number NOT WORKING

domain.tld loads at domain.tld/typo3/install
but our website itself NOT
http://domain.tld
or the backend
http://domain.tld/typo3

it seems the database server or the connection to it isn't working as the install tool does not need the database server - please check it

Andi
(17:12:51) icq-number The current username, password or host was not accepted when the connection to the database was attempted to be established!

Database Error
(17:13:27) icq-number at domain.tld you will get
(17:13:28) icq-number Warning: mysql_fetch_assoc(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 834

Warning: mysql_free_result(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 861

Warning: mysql_fetch_assoc(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 834

Warning: mysql_fetch_assoc(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 834

Warning: mysql_free_result(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 861

Warning: mysql_fetch_assoc(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 834

Warning: mysql_free_result(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 861

Warning: mysql_num_rows(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 821

Warning: mysql_fetch_assoc(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 834

Warning: mysql_free_result(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 861

Warning: mysql_fetch_assoc(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 834

Warning: mysql_free_result(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 861

Warning: mysql_fetch_assoc(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 834

Warning: mysql_free_result(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 861

Warning: mysql_fetch_assoc(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 834

Warning: mysql_fetch_assoc(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 834

Warning: mysql_free_result(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 861

Warning: mysql_fetch_assoc(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 834

Warning: mysql_fetch_row(): supplied argument is not a valid MySQL result resource in /domain-path/a8/domain2/typo3conf/ext/de_timezone/pi1/class.tx_detimezone_pi1.php on line 98

Warning: mysql_fetch_assoc(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 834

Warning: mysql_fetch_assoc(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 834

Warning: mysql_num_rows(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 821

Warning: mysql_num_rows(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 821

Warning: mysql_fetch_assoc(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 834
(17:13:40) 242559147 The server is facing some issues
(17:13:52) 242559147 Our senior techs are working on it
(17:14:02) icq-number support@imhosted.com to ab.becker
show details 4:57 PM (16 minutes ago)

Reply

The issue has been fixed, please check now.

James
Technical Analyst
(17:14:19) icq-number They wrote that they have FIXEDit already - but this is NOT the case
(17:14:44) icq-number we are waiting for a running server since 7am now we have already 17:14
(17:14:55) icq-number 10 hours waiting and still no solution
(17:15:37) icq-number Server is offline again
(17:16:19) 242559147 Sorry again
(17:16:27) icq-number yep
(17:16:31) 242559147 It will be fine shortly
(17:16:47) icq-number we hope so as some of our employees now finish there workday
(17:17:07) icq-number and the new shift is coming
(17:50:02) icq-number Here are our sites which worked ALL perfect before the clash and before you messed up again with fopen and openbase dir

ALL had no error messages and all sites where NOT edited since the server went down - because we were not able to access the server at all

Here all sites which should all work perfect

http://domain.tld
http://domain.tld/typo3 (login and see if database loads or it gives wrong password error - right now it shows that no database is connected)
http://domain.tld/typo3/install

--------

http://demo.domain.tld/
http://demo.domain.tld/typo3 (login and see if database loads or it gives wrong password error - right now it shows that no database is connected)
http://demo.domain.tld/typo3/install

--------

http://test.domain.tld/
http://test.domain.tld/typo3 (login and see if database loads or it gives wrong password error - right now it shows that no database is connected)
http://test.domain.tld/typo3/install

--------

http://sub2.domain.tld/
http://sub2.domain.tld/typo3 (login and see if database loads or it gives wrong password error - right now it shows that no database is connected)
http://sub2.domain.tld/typo3/install

--------

http://sub1.domain-path1/
http://sub1.domain-path1/typo3 (login and see if database loads or it gives wrong password error - right now it shows that no database is connected)
http://sub1.domain-path1/typo3/install

--------

http://sub3.domain-path1/
http://sub3.domain-path1/typo3 (login and see if database loads or it gives wrong password error - right now it shows that no database is connected)
http://sub3.domain-path1/typo3/install

--------

http://sub3.domain-path1/
http://sub3.domain-path1/typo3 (login and see if database loads or it gives wrong password error - right now it shows that no database is connected)
http://sub3.domain-path1/typo3/install

--------

http://domain.tld/
http://domain.tld/typo3 (login and see if database loads or it gives wrong password error - right now it shows that no database is connected)
http://domain.tld/typo3/install

--------

http://domain.tld/jobs

http://domain.tld/live

http://domain.tld/martina

-------

There are several other sites as we have quite many but I don't remember their URLs now but you can see them in the tree and also in our MySQL

-------

Beside this it is NOT possible to connect via filezilla FTP or SFTP or via Putty SSH

Cpanel is also NOT working!!!
Oops! This link appears broken.
Suggestions:
Go to domain.tld
Search domain.tld for cpanel
Search on Google:
(17:50:29) icq-number support@imhosted.com to ab.becker
show details 5:32 PM (17 minutes ago)

Reply

Your sites are well accessible here, please check it once again from your end. If you're still unable to browse it, please let us know. Do provide us the error message if any, in that case.

James
Technical Analyst
(17:50:48) icq-number Don't k now what he is actually checking but here we see absolut NO PROGRESS
(17:50:51) icq-number at all
(17:51:43) icq-number Waiting to retry...
Status: Resolving address of domain.tld
Status: Connecting to 207.210.103.242:21...
Error: Connection timed out
Error: Could not connect to server
(18:24:19) icq-number We still can't access any of our sites or ftp or ssh
(18:25:05) icq-number Connection timed out
Error: Could not connect to server
Status: Resolving address of domain.tld
Status: Connecting to 207.210.103.242:21...
Error: Connection timed out
Error: Could not connect to server
Status: Waiting to retry...
(19:21:08) icq-number http://72.14.235.132/search?q=cache:http://domain.tld/
(19:21:35) icq-number Hi DIJO when will our site be BACK - OUR SITES and complete account with lots of sites
(19:21:47) icq-number we are already waiting now over 12 hours
(19:21:56) icq-number No 99.9% uptime
(19:22:02) icq-number nothing accessible
(19:22:11) icq-number no responses from imhosted
(19:22:18) icq-number are you there?
(19:23:31) icq-number Only to let you know we had today a loss of 3 contracts with good customers
(19:24:05) icq-number We still had them after you promised to have the site back after 2 hours this morning but after 5 they got angry and after 10 they cancelled
(19:24:29) icq-number even we told them that it is NOT a Thai Problem but an AMERICAN One
(19:24:53) 242559147 We are really sorry
(19:24:55) icq-number and we can't do anything than wait. - they said they have no time to wait
(19:25:03) 242559147 /home2 of the server is undergoing fsck
(19:25:30) 242559147 Our Data center engineers are working on it
(19:25:32) icq-number yeah fine - this means for us setting a complete team free next week for the following months
(19:25:41) icq-number 4 people
(19:26:01) icq-number they are not happy at all, but we have no other choice. They came last they go first
(19:26:09) icq-number as we have no money to pay them
(19:26:19) icq-number because we losse the contracts
(19:26:42) 242559147 I can uderstand your frustration
(19:27:02) icq-number It is same situation like 2006 where imhosted was down for days
(21:15:37) 242559147 Hello
(21:15:54) icq-number hi so how far are you
(21:16:14) 242559147 the server is getting Up now
(21:16:34) icq-number not here
(21:16:37) icq-number still nothing
(21:17:20) 242559147 please wait for some more time
(21:17:32) icq-number yeah waiting
(21:21:47) 242559147 Did you check ?
(21:22:12) icq-number yeah was nothing
(21:22:30) icq-number turning turning turning around
(21:22:40) icq-number I am using Chrome
(21:22:48) icq-number but nothing is happening
(21:22:53) icq-number same filezilla
(21:23:15) icq-number Warning: mysql_fetch_assoc(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 834

Warning: mysql_free_result(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 861

Error!

No TypoScript template found!
(21:23:23) icq-number Database is still not connected
(21:23:57) 242559147 Ok..hold on
(21:26:18) 242559147 Which link you are trying to access ?
(21:26:27) icq-number our main domain
(21:26:30) icq-number domain.tld
(21:26:40) icq-number If this is working I will access all others
(21:26:44) icq-number afterwards
(21:26:51) icq-number nightshift as I guess
(21:27:16) 242559147 It is loading fine now
(21:27:41) 242559147 Please clear your browser cache and try again
(21:27:43) icq-number I try backend
(21:27:57) 242559147 Or check with any other web browser
(21:28:50) icq-number Here I have still this session problem like before your server clashed
(21:28:51) icq-number Login-error or session timed-out

No user logged in! Sorry, I can't proceed then!

(You must have cookies enabled!)

If your session has just timed-out, you may
click here to re-login.
(21:29:13) icq-number it is caused by some php settings
(21:33:51) icq-number The temporary files get created as 99 99 why?
(21:36:13) icq-number we get logged in but logged out immediately again
(21:43:33) icq-number On zz.domain.tld/typo3/backend.php we get Fatal error: Cannot run code from this file in conjunction with non encoded files in /domain-path/a2/yaml/typo3/sysext/viewpage/view/conf.php on line 392
(21:45:08) icq-number when we click many times arrythmic to rload the page than it works and we get into the backend of sub2.domain.tld - It seems that some files are not read correctly - similar to a harddrive which is broken
(21:45:25) 242559147 Can you please post a ticket regarding this issue
(21:46:03) icq-number I had already days ago as now the site behaves like before - we can't login in most of our sites
(21:47:54) icq-number Now e get again This webpage is not available.

The webpage at http://sub2.domain.tld/typo3/backend.php might be temporarily down or it may have moved permanently to a new web address.
(21:48:07) icq-number Error 324 (net::ERR_EMPTY_RESPONSE): Unknown error.
(21:49:24) icq-number THis seems to be the rror source
(21:49:25) icq-number Fatal error: Cannot run code from this file in conjunction with non encoded files
(21:50:05) icq-number why is this happening as i.e. at sub2.domain.tld it is a site which runs on hundrets of servers - it is the TYPO3 YAML Demo
(21:50:11) icq-number so at least this should work
(21:50:30) icq-number I will be back in 1 hour as I have a client now.
(21:51:26) icq-number Please check if you do some additional encoding somewhere as we have no idea where this encoding comes from - looks like you have a new cache optiizer installed which conflicts here
(23:30:22) icq-number As you can see here http://domain.tld/jobs/

Fatal error: Cannot run code from this file in conjunction with non encoded files in /domain-path/a8/jobberbase/jobs/_templates/_cache/%%E5^E51^E51533DF%%loops.tpl.php on line 1861

IMHOSTED A GREAT DESASTER PART 1

As Your support ASKED us to pose tickets - so we do here!

===========================

8. April

===========================

(15:30:08) 242559147 We'll do that... Please wait
(15:33:22) icq-number we are now also getting on all our accounts errors like this
Fatal error: Cannot run code from this file in conjunction with non encoded files in
(15:33:27) icq-number we never had this before
(15:40:42) 242559147 We are working on the issue.Please give us sometime
(15:53:30) 242559147 We have made some necessary changes. Please check from your end now.
(15:54:14) icq-number ok looks much better again
(15:54:28) icq-number Please leave it so as you have already changed it many times before
(16:07:23) icq-number Hi again:
(16:07:35) icq-number Now we can't even connect to our websites at all
(16:07:36) icq-number The webpage at http://domain.tld/typo3/index.php might be temporarily down or it may have moved permanently to a new web address.
(16:07:43) icq-number all others the same
(16:07:52) icq-number but we can still work in cpanel
(16:25:34) 242559147 Ok
(16:25:41) 242559147 We are working on it
(16:26:44) 242559147 The link http://domain.tld/typo3/index.php is working fine at our end
(16:28:03) icq-number ok now I can login agin in the backend at domain1
(16:28:09) icq-number I try the others
(16:29:23) icq-number at domain.tld/typo3 I get still the same loggin error or session timed-outlike before also at domain1
(16:29:29) icq-number same demo.domain.tld
(16:29:43) icq-number They are actually working all from one TYPO3 source and should work
(16:29:57) icq-number and worked before
(16:31:37) 242559147 Please give us some time
(16:31:44) icq-number ok
(16:38:27) icq-number Now we have the same problem again also at domain.tld
We can login to thebackend but get logged out immediately - this seems to be a session cookie problem I guess It happens in all browsers
(16:58:28) 242559147 Please post a ticket regarding your issue.Our senior tech's are working on it.
(17:03:46) icq-number ok will do so as it is quite annoying
(17:03:52) icq-number thanks
(19:01:04) icq-number we still have the session / cookie problem when we try to login to the backend on:

http://domain.tld/typo3
http://domain.tld/typo3
http://demo.domain.tld/typo3
http://sub1.domain-path1/typo3

This wasn't like this before
(19:01:15) icq-number we have the problem in all browsers
(19:01:26) icq-number on other servers it is working

The cancellation at Servage Hosting is the biggest PLUS they have!

Really, it might sound funny but the cancellation feature at SERVAGE Hosting is really great and especially many GERMAN Hosters like United-Domains, GMX, EVANZO, especially 1&1 Eins und eins, should really have a look at this.

No long waiting, just fill out the form, click the buttom and you are done.

Account Cancelled

Your account is now cancelled. It will continue to function normally for the remaining prepaid (until 2009-05-21) period but will not be renewed afterwards.

Please do not hesitate to contact us if you have questions or if you wish to have your account reopened.

We wish you all the best in the future and hope to see you again!

Never had such a fast reliable and clear account cancellation before. And there is no hazzle with not willing accountants like at 1und1 or eins und eins or 1&1 or GMX or United-Domains or Evanzo and many other GERMAN Hosters. Click and Go is the motto at Servage and that is really cool.

We really recommend this feature at SERVAGE and you really should try it - it's cool!

For the cancellation feature we will give SERVAGE Hosting our very best honors and regards. It is a 5 star cancellation feature they have! Thank You!

IMHOSTED RUINING ONLINE BUSINESSES AND CUSTOMERS

SORRY KATE

WE LOST YESTERDAY 4 CUSTOMERS BECAUSE OF YOUR STUPID [PEOPLE WHICH UPDATE PHP AND OTHER SYSTEM SETTINGS WITHOUT ASKING THE PEOPLE WHICH EARN THEIR MONEY WITH THE RIGHT SETTINGS IN THEIR SITES.

SINCE 2004 WE HOST WITH IMHOSTED AND NEVER HAD SUCH AN INCREDIBLE SERVICE.

JUST 5 DAYS AGO YOU WROTE US THAT YOU HAVE SET OPENBASEDIR OFF AND FOPEN IS WORKING FINE AND ONLY A FEW DAYS LATER ANOTHER NEWBEE IN YOUR TEAM WITH ABSOLUTLY NO KNOWLEDGE MESSES IT UP AGAIN.

CHANGE YUR TEAM

YOU ARE WORSE THAN SERVAGE!!!!

YOU HAVE NO 24 HOUR SERVICE AVAILABLE ANY MORE BUT YOU ARE STILL ADVERTISING IT
THIS IS AGAINST US LAW AS YOU SHOULD KNOW!!!
YOU ARE NOT ALLOWED TO ADVERTISE THINGS WHICH AREN'T AVAILABLE. AND YOUR 24/7 IS NEVER ONLINE SINCE MONTHS!!!

MANY PEOPLE ARE COMPLAINING ALREADY ABOUT THIS!

SHUT OFF THIS STUPID OPEN BASE DIR NOW!!!!

IMMEDIATELY WE CAN'T WAIT TO LOOSE MOR CUSTOMERS AS OUR SITES ALWAYS SHOW THIS ERROR BECAUSE OF YOU!!!

OR OTHER POSSIBILITY GIVE US ADMIN ACCESS RIGHTS TO THE SERVER SO THAT WE CAN MANAGE THE OPENBASE DIR FOLDERS BY OURSELVE.

I AM NOW STARTING TO WORK\
IN 30 MINUTES THE NEXT CUSTOMERS ARE COMING FOR A TRAING. WE WILL SETUP ABOUT 10 WEBSITES WITH TYPO3. THEY CHOOSE THEIR FOLDER NAMES BY THEMSELVES - SO YOU NEED TO HAVE OPENBASE DIR SHUT OFF AND FOPEN WORKING FOR THE WHOLE ACCOUNT AND ALL FOLDERS NOW AS NOW WE NEED TO PREPARE ALL THIS.

THIS AFTERNOON THERE WILL BE THE NEXT TRAINING SESSION WITH 6 PEOPLE COMING

GET UP AND SHUT THIS OPENBASEDIR OFF

IMHOSTED KATE GETS INVOLVED IN THE ISSUE WITH OPEN_BASEDIR

Hi Andreas,

I am forwarding this ticket to the senior most level techs.
They will investigate this and update you.

With Regards,
Kate
Support Team
___________________________
ImHosted.com

IMHOSTED VERIFYING THAT JOSEPH WAS LYING WHEN HE WROTE THAT HE HAD DIESABLED IT ON THE WHOLE ACCOUNT

Hello,

Thank you for writing in.

Please note that "DOMAIN.com" doesn't have and Openbasedir restrictions.

Kindly check from your end and if the issue still persists, please get back to us with the exact steps so
as to recreate the issue at our end.

Please let us know the exact link where you are facing the issue.

Regards,
Shane
___________________________
ImHosted.com

IMHOSTED OPEN_BASEDIR STILL IN PLACE EVEN JOSEPH HAS DISABLED IT

Sorry but this is NOT TRUE

I just open up my demo.lisandi.com/typo3 backend and receive the following error message:

Warning: fopen(/home2/DOMAIN.../typo3temp/extensions.xml.gz) [function.fopen]: failed to open stream: Permission denied in/home2/DOMAIN.../typo3_src/t3lib/class.t3lib_div.php on line 2687


In other words openbasedir! fopen is still active

Shut this stupid openbasedir up PLEASE we lost yesterday 3 clients because of this error message as they said that we are not able to solve problems in a adjent amount of time. They are right as we had to wait nearly 24 hours until you first time responded!!!

Andi

IMHOSTED'S JOSEPH DISABELING OPEN_BASEDIR THE SECOND TIME ON THE WHOLE ACCOUNT

Hi,

I have disabled openbase_dir for all your accounts as requested.
- Hide quoted text -

Regards,
Joseph A.
___________________________
ImHosted.com

Hi,

I have updated you through the ticket JHW-41819-844.

Feel free to contact us, if you need any further assistance.

Regards,
Joseph A
___________________________
ImHosted.com

IMHOSTED NOT REACTING NO SUPPORT AT ALL

Warning: fopen() [function.fopen]: open_basedir restriction in effect. File(/proc/loadavg) is not within the allowed path(s): (/home2/DOMAIN...:/usr/lib/php:/usr/local/lib/php:/tmp) in/home2/DOMAIN.../typo3_src-4.2.3/t3lib/class.gzip_encode.php on line 343

Warning: fopen(/proc/loadavg) [function.fopen]: failed to open stream: Operation not permitted in /home2/DOMAIN .../typo3_src-4.2.3/t3lib/class.gzip_encode.php on line 343

Warning: feof(): supplied argument is not a valid stream resource in /home2/DOMAIN.../typo3_src-4.2.3/t3lib/class.gzip_encode.php on line 344

Warning: fgets(): supplied argument is not a valid stream resource in /home2/DOMAIN.../typo3_src-4.2.3/t3lib/class.gzip_encode.php on line 345

Warning: fclose(): supplied argument is not a valid stream resource in /home2/DOMAIN/typo3_src-4.2.3/t3lib/class.gzip_encode.php on line 347

It is still there

and nothing has changed as you still not have openbase dir disabled.

I told you before that our complete account should have NO openbasedir enabled as we have every day a new installation and i.e. today we were not able for over 20 hours even to run our class properly because you messed it up again with the stupid openbase dir restriction which you said yesterday you had already turned off.

Each of our student will create his OWN folder and Name so this is part of the trainingprocess and we don't know how they name a folder, also we don't know if we would need 300 or 500 foldersenabled and so on.

Simply do it like all the 5 years before DISABLE Openbasedir in our installation and we are fine. For now we still cannot work and you block our work already nearly 24 hours!!!

Either you have a real 24/7 support available like you had before with a response time of maximum 5 minutes but now it is 24 hours!!! and no ICQ anymore. Actually immhosted is getting a support like servage = NO support at all.

Turn off the openbase dir for all our accounts.

i.e. one url it appears in DOMAIN.com like I wrote before
but also many other urls are affected as soon as we create a new one.

IMHOSTED SOLVING PROBLEMS ONLY PARTLY

Hi,

Please check now. In case the issue persists, please provide us the exact URL where you are getting the aforementioned warning message.

Regards,
Joseph A.
___________________________
ImHosted.com

STILL WAITING FOR IMHOSTED SUPPORT

URGENT URGENT URGENT

ALREADY WAITING THE WHOLE DAY!!!

Yesterday you enabled Openbase dir on our account and today it is gone in some folders.

We do schooling people and will create about 200-400 TYPO3 Pages in the next months. Each Page will have a unique path. As we have NO chance to edit this path as we are on shared hosting you simply have to enable it otherwise nor TYPO3 nor Magento and even not eZ Publish will run and others.
It has to be enabled on our COMPLETE Acount like it was since 5 Years already!!
open_basedir set
open_basedir=/home2/DOMAIN:/usr/lib/php:/usr/local/lib/php:/tmp
This restricts TYPO3 to open and include files only in this path. Please make sure that this does not prevent TYPO3 from running.
Notice (UNIX): Before checking a path according to open_basedir, PHP resolves all symbolic links.

i.e. you will get this mnessage in ian.cocopapa.com

but DOMAIN/t3demo openbasedir is off!

In other words you only enabled certain folders and this is NOT working as we need our account complete account without openbase dir.

Andi

IMHOSTED NO 24/7 SUPPORT AT ALL

urgent

URGENT!!!!

Please disable OpenBase Dir Immediately as Image Magick isn't working anymore and our sites get corrupted by this.

open_basedir=/home2/DOMAIN:/usr/lib/php:/usr/local/lib/php:/tmp
This restricts TYPO3 to open and include files only in this path. Please make sure that this does not prevent TYPO3 from running.
Notice (UNIX): Before checking a path according to open_basedir, PHP resolves all symbolic links.

We have HUGE Problems

Open Base Dir was ALWAYS Disabled on our WHOLE account and every day now I have to contact you again as you always switch it back

Don't do this!!

Andi

IMHOSTED ENABLES AGAIN OPEN_BASEDIR

Hi Ashton

Like Yesterday you disabled openbase dir and today it is on again. Could you please disable it again as you are blocking our sites with it and TYPO3 and Magento isn't working anymore.

THX

Andi

ANDI MOST WELCOME AT IMHOSTED

Hello,

You're most Welcome, Andi!

Regards,
Ashton
___________________________
ImHosted.com

IMHOSTED REMOVING THE FOLDERS

Hello Andi,

We have removed the folders.
Please check it out.

Regards,
Ashton.V
Imhosted.com

IMHOSTED HAS WRONG OWNER PERMISSIONS ON SHARED HOSTING

Hi James I still have a problem in deleting folder

in our root public_html/0 and public_html/0trash

could you please delete those 2 folders for us Thanks

It seems that we are not able to delete these folders. There are some more which we even can't copy or move but I will write a complete list in the next weeks as we completly reorganize our folder structure.

Thanks
Andi

I AM STILL WELCOME AT IMHOSTED :-)

Andi, you're most welcome..!

James
Imhosted.com

IMHOSTED THANKS

Thanks James
Looks like it is back.

Took a long time but ok you made it thx

Andi

IMHOSTED FINDS THE DATA

The issue has been fixed, please check now. All the data inside the folder 123 & 456 has been correctly restored now.

James
Imhosted.com

IMHOSTED LOOSING CUSTOMERS DATA

Yeah I will immediately as still our files from the old 123 folder are missing.

You wrote that you discovered them and that you coppied them to 456 but actually still about 75% of our Files, images, videos are missing and the folders you copied are empty!

Those are very important pictures as most have been taken during the Tsunami and are UNIQUE
Please get them back!
Andi

IMHOSTED YOU ARE WELCOME

Hello,


You are welcome.
Feel free to write in for further queries.


Regards
Jase
IMHosted.com

IMHOSTED SUCCESSFUL AFTER HOURS OF NOTHING

Thanks Joseph

Looks much better now ;-)
I hope the Openbase Dir is now disabled for the complete account as we will create much more sites

Andi

IMHOSTED JOSEPH REACTING AND DISABELING OPEN_BASEDIR RESTRICTION

Hi,

I have disabled php open_basedir restrictions for your domain. Please check now. Regarding TYPO3 permission issues, plaese check whether you have have given writeable permissions to folders as mention in their documentation/manual.

Regards.
Joseph A
___________________________
ImHosted.com

IMHOSTED SEEMS TO HAVE NO QUALIFIED PEOPLE IN SUPPORT

Check here you see the major problems!!
http://DOMAIN.../servercheck.php

IMHOSTED WITH NO 24/7 SUPPORT ANYMORE

As you can see here

File(/proc/loadavg) is not within the allowed path(s):

The /proc/loadavg file is absolutly not a user folder and therfore it is a IMHOSTED thing that the whole site crashes!!

Andi

IMHOSTED AGAIN OPEN_OPENDIR RESTRICTION

Check here

http://DOMAIN.../
not working

Warning: fopen() [function.fopen]: open_basedir restriction in effect. File(/proc/loadavg) is not within the allowed path(s): (/home2/DOMAIN/:/usr/lib/php:/usr/local/lib/php:/tmp) in/home2/DOMAIN.../typo3_src-4.2.3/t3lib/class.gzip_encode.php on line 343

Warning: fopen(/proc/loadavg) [function.fopen]: failed to open stream: Operation not permitted in /home2/lisandi/public_html/100/y-sys/typo3_src-4.2.3/t3lib/class.gzip_encode.php on line 343

Warning: feof(): supplied argument is not a valid stream resource in /home2/DOMAIN.../typo3_src-4.2.3/t3lib/class.gzip_encode.php on line 344

Warning: fgets(): supplied argument is not a valid stream resource in /home2/DOMAIN.../typo3_src-4.2.3/t3lib/class.gzip_encode.php on line 345

Warning: fclose(): supplied argument is not a valid stream resource in /home2/DOMAIN.../typo3_src-4.2.3/t3lib/class.gzip_encode.php on line 347

FOPEN needs to be OFF like it was all those years before too and our sites were working

Check here
http://DOMAIN
working as this path has been entered to openbase dir

Andi

In other words you can either DISABLE openbasedir again like it should be to run TYPO3 and MAGENTO or you give us a way, that we canenter all our subsites and other domain sites to the path - this will be about 100 i guess! or perhaps more!

Andi

IMHOSTED RUINING CUSTOMERS

Joseph PLEASE

I don't want to start this all over again we had a THread please look in your history!!!

Imhosted agreed that we have our own php.ini file as otherwise nor TYPO3 nor MAGENTO is running. you can also check apapococ.blogspot.com as we report here also this issue as it is so annoying from Imhosted.

Please check your logs and you will see, that you have changed te path to the php.ini on the server for all installations. Therfore our sites which ran since 2004 on imhosted are no more running

I give you 2 hours more to solve this problem if not we will meet at the court! Like I said we had this issue over and over and it happens again and again as the support level 2 is switching the thing back to the stupid newbies which have no idea about how to run a server or how to do a qualified support - and you are a newby. so please send the Thread to your Support staff which takes care for lisandi.com - YOU HAVE A SPECIAL PERSON DOING THIS since our last problems! And those problems are even still existing as still we don't have our files back which imhosted LOST!!! They only tell tey have 32GB files bit actually we can't even see half of it!

Imhosted costs us so much money and downtime bevcause of people like you which don't solve problems but which try to argue with arguements already approved as not working!!!! in our case as we are a very old customer and our sites ae running since long time and ONLY down when IMHOSTED changes again server settings without notifying us in advance!

I check back at 10pm GMT+7 (this is in 2 hours) and I hope the error messages on our sites are gone than.

Andi

IMHOSTED NEW EPISODES OF HORROR

> Please put our OLD php.ini in place as all our sites are crashed since days already
> We have this issue everytime when your staff is doing some changes on the server as they DON'T check the server before they upgrade!!
>
> You cost us Millions meanwhile
>
> Also there is NO 24/7 Support available at all since days No one is in ICQ as it is on here every day all time and we don't see anybody there since weeks!! - months I guess already
>
> Warning: fopen() [function.fopen]: open_basedir restriction in effect. File(/proc/loadavg) is not within the allowed path(s): (/home2/domain/:/usr/lib/php:/usr/local/lib/php:/tmp) in /home2/domain../t3lib/class.gzip_encode.php on line 343
>
> Warning: fopen(/proc/loadavg) [function.fopen]: failed to open stream: Operation not permitted in /home2/domain.../typo3_src-4.2.3/t3lib/class.gzip_encode.php on line 343

IMHOSTED IS NOT A RELIABLE HOSTER AND HAS NO QUALIFIEDSUPPORT

Warning: fopen() [function.fopen]: open_basedir restriction in effect. File(/proc/loadavg) is not within the allowed path(s): (/home2/DOMAIN:/usr/lib/php:/usr/local/lib/php:/tmp) in /home2/DOMAIN/typo3_src-4.2.3/t3lib/class.gzip_encode.php on line 343

Warning: fopen(/proc/loadavg) [function.fopen]: failed to open stream: Operation not permitted in /home2/DOMAIN/typo3_src-4.2.3/t3lib/class.gzip_encode.php on line 343

Warning: feof(): supplied argument is not a valid stream resource in /home2/DOMAIN/typo3_src-4.2.3/t3lib/class.gzip_encode.php on line 344

Warning: fgets(): supplied argument is not a valid stream resource in /home2/DOMAIN/typo3_src-4.2.3/t3lib/class.gzip_encode.php on line 345

Warning: fclose(): supplied argument is not a valid stream resource in /home2/DOMAIN/typo3_src-4.2.3/t3lib/class.gzip_encode.php on line 347


SHUT THIS STUPID OPEN BASE DIR OFF FOR OUR COMPLETE SITE AND DON'T FOOL AROUND WITH US!!!

YOU WROTE ALREADY 3 TIMES THAT YOU HAVE SHUT OFF!!!! FOR THECOMPLETE SITE WE LOOOOOOSE CUSTOMERS ALREADY 3 BECAUSE WE CAN'T PRESENT THE SITES OF THIS!!!

IMMEDIATELY
THE CUSTOMER NO 4 IS WAITING RIGHT BESIDE ME NOW!!!

=========
Because of this also image magick isn't working properly again

shut it off NOW we wait another 10 minutes and then we go public = apapococ.blogspot.com check for imhosted

=========
thIS IS WHAT IMHOSTED HAS WRITTEN 5 DAYS AGO

SHUT IT OFF!!

Hi,

I have disabled openbase_dir for all your accounts as requested.
- Hide quoted text -

Regards,
Joseph A.
___________________________
ImHosted.com

IMHOSTED NOT SOLVING PROBLEMS BUT CREATING THEM

[imh #EJK-26425-986]: SSH and NO 24/7 available since hours - [ : Titan] Posteingang X
support@imhosted.com
Hello, Subject: SSH and NO 24/7 available since hours - [ : Titan] Your uniqu...
09:10 (Vor 5 Stunden)
support@imhosted.com
Hello , ssh is already enabled for your domain . Kindly check this at your en...
10:31 (Vor 4 Stunden)
Andreas Becker
WE CANT ACCESS BECAUSE YOU HAVE FORGOTTEN TO ENABLE THE RANGE 118.0.0.1 TO 11...
10:34 (Vor 4 Stunden)
Andreas Becker
SIMPLY CHECK IF OUR CURRENT IP IS ENABLED ANSWER no!!! 2008/10/5 Andreas Beck...
10:35 (Vor 4 Stunden)
Andreas Becker
WE ARE WORKING FROM CUSTOMER SITE AND HAVE THERFORE CHANGING IPS
10:36 (Vor 4 Stunden)
Andreas Becker
WE WORK ALL OVER THAILAND AND SOUTH EAST ASIA SO YOU NEED TO ENAB;LE THOSE IPS
10:36 (Vor 3 Stunden)
Andreas Becker
NOW we are already woking since 4 hours and cant work 03:58 INSERTING SQL in ...
11:31 (Vor 3 Stunden)
Andreas Becker
You ICQ Ashley requires me to post another Ticket so here it comes OT WORKING...
11:47 (Vor 2 Stunden)
Andreas Becker
Are you OK??? 48:38 I guess instead of asking people to post new tickets it w...
12:13 (Vor 2 Stunden)
support@imhosted.com
Hello , We have restored the mysql file magento_sample_data_for_1.1.2.sql to ...
12:38 (Vor 1 Stunde)
Andreas Becker
You have done it WRONG as you have still latin_swedish_CI in but everything H...
12:44 (Vor 1 Stunde)
Andreas Becker an support
Details anzeigen 12:45 (Vor 1 Stunde)

Antworten

also ALL data needs to be utf8_unicode_ci

we had already all collations set buyt you changed it again

NO RESPONSES AND SOLUTIONS FROM IMHOSTED SUPPORT

[imh #GIV-59880-429]: no sql import possible since hours - [lisandi.com : Titan] Posteingang X
billing@imhosted.com
Hi , Thank you for writing in. With regard to your query, could you explain t...
11:11 (Vor 3 Stunden)
Client
Simply scroll down! and use your head and think logically and SOLVE problems ...
11:15 (Vor 3 Stunden)
Client
You ICQ Ashley requires me to post another Ticket so here it comes OT WORKING...
11:46 (Vor 2 Stunden)
billing@imhosted.com
With regard to your query, please do not open duplicate tickets as the issue ...
12:03 (Vor 2 Stunden)
Client
Sorry your ICQ Ashley wanted to have another TICKET!!! Please talk to him! So...
12:06 (Vor 2 Stunden)
Client
Are you OK??? 48:38 I guess instead of asking people to post new tickets it w...
12:12 (Vor 2 Stunden)
billing@imhosted.com
With regard to your query,all technical issues are handled by Support. If you...
13:21 (Vor 1 Stunde)
Client an billing
Details anzeigen 13:30 (Vor 1 Stunde)

Antworten

Yeah your support is meanwhile blocking our work for over a month
what will you pay back???

IMHOSTED SUPPORT NOT CAPABLE TO SOLVE PROBLEMS

[imh #BJN-59562-587]: STUPID SOPPORT PLEASE HELP AND CHANGE YOUR STAFF - [SiteDown : Titan] Posteingang X
support@imhosted.com
Hello, Subject: STUPID SOPPORT PLEASE HELP AND CHANGE YOUR STAFF - [SiteDown ...
10:44 (Vor 3 Stunden)
Client
NOW we are already woking since 4 hours and cant work 03:58 INSERTING SQL in ...
11:30 (Vor 3 Stunden)
Client
2008/10/5 Client
11:30 (Vor 3 Stunden)
Client
You ICQ Ashley requires me to post another Ticket so here it comes OT WORKING...
11:47 (Vor 2 Stunden)
Client
Are you OK??? 48:38 I guess instead of asking people to post new tickets it w...
12:13 (Vor 2 Stunden)
support@imhosted.com
Hello , Kindly avoid posting multiple tickets at the same time. We will be re...
13:49 (Vor 44 Minuten)
Client
hahaha You are not replying and not solving the problems It was your ICQ supp...
13:53 (Vor 39 Minuten)
Client an support
Details anzeigen 13:54 (Vor 38 Minuten)

Antworten

Error: Please check for sufficient write file permissions

Your Magento folder does not have sufficient write permissions, which this web based downloader requires.

If you wish to proceed downloading Magento packages online, please set all Magento folders to have writable permission for the web server user (example: apache) and press the "Refresh" button to try again.

Refresh

To learn more about setting write permissions, please visit the Magento community site for further details.

NO SOLUTIONS AT IMHOSTED SUPPORT

[imh #UWY-39759-703]: CHANGE YOUR SUPPORT TEAM - Misc/Abuse Posteingang X
support@imhosted.com
Hello , Kindly avoid posting multiple tickets at the same time. We will be re...
14:00 (Vor 31 Minuten)
Client an support
Details anzeigen 14:22 (Vor 10 Minuten)

Antworten

You ICQ wanted that I post a new tocket - simply talk to them

IMHOSTED NOT SOLVING PROBLEMS SINCE HOURS

[imh #JOT-54628-947]: ssh NO 24/7 - [SiteDown : Titan] Posteingang X
[imh #CNU-79647-198]: ssh no 24/7 - [lisandi.com : Titan] Posteingang X
support@imhosted.com
Hello , We have replied you through the ticket JOT-54628-947 Kindly check it ...
10:42 (Vor 3 Stunden)
Client
this was no reply as the answer is syill open so please answer our questoins ...
10:50 (Vor 3 Stunden)
Client
NOW we are already woking since 4 hours and cant work 03:58 INSERTING SQL in ...
11:31 (Vor 2 Stunden)
Client
You ICQ Ashley requires me to post another Ticket so here it comes OT WORKING...
11:47 (Vor 2 Stunden)
Client
Are you OK??? 48:38 I guess instead of asking people to post new tickets it w...
12:13 (Vor 2 Stunden)
support@imhosted.com
Hello , Kindly avoid posting multiple tickets at the same time. We will be re...
14:03 (Vor 27 Minuten)
Client an support
Details anzeigen 14:22 (Vor 8 Minuten)

Antworten

It was your support asking to post a new ticket soimply ask them

IMHOSTED UNSOLVED TICKETS SINCE HOURS

support@imhosted.com
Hello, Subject: ssh NO 24/7 - [SiteDown : Titan] Your unique ticket number: [...
10:06 (Vor 4 Stunden)
support@imhosted.com
Hello , We have added the IP 118.173.81.180 to the list of allowable hosts. K...
10:39 (Vor 3 Stunden)
Client
2008/10/5 this is wrong as you highest support level a...
10:49 (Vor 3 Stunden)
Client
NOW we are already woking since 4 hours and cant work 03:58 INSERTING SQL in ...
11:31 (Vor 2 Stunden)
Client
You ICQ Ashley requires me to post another Ticket so here it comes OT WORKING...
11:47 (Vor 2 Stunden)
Client
Are you OK??? 48:38 I guess instead of asking people to post new tickets it w...
12:13 (Vor 2 Stunden)
support@imhosted.com
Hello , We have restored the mysql file magento_sample_data_for_1.1.2.sql to ...
13:38 (Vor 50 Minuten)
Client
wonderful hahahaha I see you have no techncal experiences at all you restored...
13:48 (Vor 40 Minuten)
support@imhosted.com
Hello , The php version for typo3 is 5.2.6 You can verify this from http://li...
14:03 (Vor 25 Minuten)
Client an support
Details anzeigen 14:23 (Vor 5 Minuten)

Antworten

No it is 5.1 as TYPO3 is not running and pulling out this error ;-)
In Cpanel it shows 5.2.5

So what

If it would be 5.2.6. then all sites mentioned would simply run ;-)

IMHOSTED UNSOLVED TICKETS SINCE HOURS

[imh #MSW-85008-891]: no sql import paossible since hours - [PHP-mySQL : Titan] Posteingang X
support@imhosted.com
Hello, Subject: no sql import paossible since hours - [PHP-mySQL : Titan] You...
10:57 (Vor 3 Stunden)
Client
NOW we are already woking since 4 hours and cant work 03:58 INSERTING SQL in ...
11:30 (Vor 2 Stunden)
Client
You ICQ Ashley requires me to post another Ticket so here it comes OT WORKING...
11:47 (Vor 2 Stunden)
Client
Are you OK??? 48:38 I guess instead of asking people to post new tickets it w...
12:12 (Vor 2 Stunden)
support@imhosted.com
Hello , Kindly avoid posting multiple tickets at the same time. We will be re...
14:08 (Vor 18 Minuten)

IMHOSTED fooling customers around with PHP Versions

why is still PHP 4 running
54:41
TYPO3 requires PHP 5.1.0 or higher.
08:22
TYPO3 requires PHP 5.1.0 or higher.
08:39
OK we have aboiut 50 Domains and all sites are not running beacause of this
08:47
WE ARE WAITING!!!
09:33
CPANEL says this
09:34
PHP version 5.2.5
09:49
http://domain.com/101/domain.com/
09:55
TYPO3 requires PHP 5.1.0 or higher.
10:00
How can this be
10:25
TYPO3 requires PHP 5.1.0 or higher.
10:43


PHP Version 5.2.6


System Linux titan.dnsprotect.com 2.6.18-53.1.13.el5PAE #1 SMP Tue Feb 12 13:33:01 EST 2008 i686
Build Date Jul 15 2008 08:21:27
Configure Command './configure' '--disable-pdo' '--enable-bcmath' '--enable-calendar' '--enable-exif' '--enable-ftp' '--enable-gd-native-ttf' '--enable-libxml' '--enable-magic-quotes' '--enable-mbstring' '--enable-soap' '--enable-sockets' '--enable-wddx' '--enable-zip' '--prefix=/usr/local' '--with-apxs2=/usr/local/apache/bin/apxs' '--with-bz2' '--with-curl=/opt/curlssl/' '--with-freetype-dir=/usr' '--with-gd' '--with-gettext' '--with-imap=/opt/php_with_imap_client/' '--with-imap-ssl=/usr' '--with-jpeg-dir=/usr' '--with-kerberos' '--with-libexpat-dir=/usr' '--with-libxml-dir=/opt/xml2' '--with-libxml-dir=/opt/xml2/' '--with-mcrypt=/opt/libmcrypt/' '--with-mhash=/opt/mhash/' '--with-mime-magic' '--with-mysql=/usr' '--with-mysql-sock=/var/lib/mysql/mysql.sock' '--with-mysqli=/usr/bin/mysql_config' '--with-openssl=/usr' '--with-openssl-dir=/usr' '--with-png-dir=/usr' '--with-pspell' '--with-tidy=/opt/tidy/' '--with-ttf' '--with-xmlrpc' '--with-xpm-dir=/usr' '--with-xsl=/opt/xslt/' '--with-zlib' '--with-zlib-dir=/usr'
Server API Apache 2.0 Handler
11:07
What VERSION is the TRU VERSION as you are fooling around here with Customers
12:04
The paths to PHP are NOT valid
12:10
where is it
19:18
STILL THIS PROBLEM
19:19
TYPO3 requires PHP 5.1.0 or higher.
19:30
I post now a ticket for each Domain is this OK
19:46
OK no answer so I will do this now

IMHOSTED ADVERTISING WRONG THINGS - NO 24/7 NO SSH - WHERE IS IT???

lisandi 9:49 AM
Still missing SSH
49:16
and no recursive setting of permissions available in cpanel
49:23
could you [lease enable both
49:52
OUR IP is now Your IP address is 118.XXX.XXX.XXX
50:45
Hi 24/7 is somevbody there
54:32
Still missing SSH
49:16
and no recursive setting of permissions available in cpanel
49:23
could you [lease enable both
49:52
OUR IP is now Your IP address is 118.XXX.XXX.XX+1
50:45
Hi 24/7 is somevbody there
ashley 9:54 AM
hi
55:07
Please post a ticket regarding this .
lisandi 9:55 AM
We have already posted lots of tickets regarding this
55:42
sorry we always have to wait DAYS until our IPS get enabled we need it NOW
ashley 9:55 AM
ok , we will be replying through it
lisandi 9:55 AM
not tomorrow not
55:55
WHEN
56:01
TOMORROW???
56:14
we are already waiting HOURS
56:18
and NO REPLY
ashley 9:56 AM
no our techs will be looking in to it
lisandi 9:56 AM
we oosted to all YOUT TICJKETS
56:36
Meanwhile OUR IP has changed 3 TIMES
56:44
WHEN???
ashley 9:57 AM
as soon as possible
lisandi 9:57 AM
ENABLE THE RANGE 118.0.0.1 to 118.255.255.255
57:19
and we can work here
58:11
support@imhosted.com an ab.becker
Details anzeigen 09:10 (Vor 47 Minuten)

Antworten

Hello,

Subject: SSH and NO 24/7 available since hours - [ : Titan]
Your unique ticket number: [EJK-26425-986].

This is an automated response to advise that your query is now being processed and will be answered shortly. Rest assured we will do our best to respond to your query promptly.

If you choose to reply by email, please leave the email subject unedited.

Useful Links:
Support Center: http://support.imhosted.com/
Help Desk (Open/Track Tickets): https://support.imhosted.com/helpdesk/
Network Status/Announcements: http://support.imhosted.com/netstatus/
KBase/FaQ: http://support.imhosted.com/kb/

Do you have an issue that's not resolved? Call us! Phones open from 9am-5pm CST Mon-Fri.
To ensure speedy replies, please ensure you have a ticket open so we can reference it.

Phone Support: (877) 322-7003

ImHosted.Com Customer Care
58:13
support@imhosted.com an ab.becker
Details anzeigen 09:10 (Vor 47 Minuten)

Antworten

Hello,

Subject: SSH and NO 24/7 available since hours - [ : Titan]
Your unique ticket number: [EJK-26425-986].

This is an automated response to advise that your query is now being processed and will be answered shortly. Rest assured we will do our best to respond to your query promptly.

If you choose to reply by email, please leave the email subject unedited.

Useful Links:
Support Center: http://support.imhosted.com/
Help Desk (Open/Track Tickets): https://support.imhosted.com/helpdesk/
Network Status/Announcements: http://support.imhosted.com/netstatus/
KBase/FaQ: http://support.imhosted.com/kb/

Do you have an issue that's not resolved? Call us! Phones open from 9am-5pm CST Mon-Fri.
To ensure speedy replies, please ensure you have a ticket open so we can reference it.

Phone Support: (877) 322-7003

ImHosted.Com Customer Care
58:17
support@imhosted.com an ab.becker
Details anzeigen 09:10 (Vor 47 Minuten)

Antworten

Hello,

Subject: SSH and NO 24/7 available since hours - [ : Titan]
Your unique ticket number: [EJK-26425-986].

This is an automated response to advise that your query is now being processed and will be answered shortly. Rest assured we will do our best to respond to your query promptly.

If you choose to reply by email, please leave the email subject unedited.

Useful Links:
Support Center: http://support.imhosted.com/
Help Desk (Open/Track Tickets): https://support.imhosted.com/helpdesk/
Network Status/Announcements: http://support.imhosted.com/netstatus/
KBase/FaQ: http://support.imhosted.com/kb/

Do you have an issue that's not resolved? Call us! Phones open from 9am-5pm CST Mon-Fri.
To ensure speedy replies, please ensure you have a ticket open so we can reference it.

Phone Support: (877) 322-7003

ImHosted.Com Customer Care
58:19
support@imhosted.com an ab.becker
Details anzeigen 09:10 (Vor 47 Minuten)

Antworten

Hello,

Subject: SSH and NO 24/7 available since hours - [ : Titan]
Your unique ticket number: [EJK-26425-986].

This is an automated response to advise that your query is now being processed and will be answered shortly. Rest assured we will do our best to respond to your query promptly.

If you choose to reply by email, please leave the email subject unedited.

Useful Links:
Support Center: http://support.imhosted.com/
Help Desk (Open/Track Tickets): https://support.imhosted.com/helpdesk/
Network Status/Announcements: http://support.imhosted.com/netstatus/
KBase/FaQ: http://support.imhosted.com/kb/

Do you have an issue that's not resolved? Call us! Phones open from 9am-5pm CST Mon-Fri.
To ensure speedy replies, please ensure you have a ticket open so we can reference it.

Phone Support: (877) 322-7003

ImHosted.Com Customer Care
58:38
HOW MANY TOCKETS FDO WE NEED TO POST UNTIL 24/7 will respond
59:12
THIS WAS 1 HOUR ago
59:26
we have to work here
01:27
SQLSTATE[42000] [1044] Access denied for user 'lisandi_andmin'@'localhost' to database 'magento'
Database connection error
01:35
we can't connect to the database either
02:38
SQLSTATE[42000] [1044] Access denied for user 'lisandi_andmin'@'localhost' to database 'lisandi_magento'
Database connection error
03:11
SQLSTATE[42000] [1044] Access denied for user 'lisandi_andmin'@'localhost' to database 'lisandi_magento'
Database connection error
03:19
ONLY ERROR ERROR ERROR
03:48
[imh #EJK-26425-986]: SSH and NO 24/7 available since hours - [ : Titan]
03:52
STILL NO ANSWER
04:05
SORTEST RESPONSE TIMES HAHAHAHA
04:10
WE ARE WAITING
04:22
SINCE OVER 1 HOUR ALREADY FOR AN RESPONSE
05:12
SQLSTATE[42000] [1044] Access denied for user 'lisandi_andmin'@'localhost' to database 'lisandi_magento'
Database connection error
05:22
WHY IS THJIS ACCESS DENIED???
08:51
Our Rapid Customer Response Center is staffed 24 hours per day, 7 days per week. You will always get PRIORITY support when submitting a ticket to any of the departments below.
09:05
WHERE IS YOUR RAPID STAFF????
09:24
WHERE IS YOUR 24/7 ???
09:40
tO ENABLE AN ip TAKES 2 SECONDS OF TIME AND NOT OVER 1 HOUR
10:30
[imh #JOT-54628-947]: ssh NO 24/7 - [SiteDown : Titan] Posteingang X
support@imhosted.com an ab.becker
Details anzeigen 10:06 (Vor 3 Minuten)

Antworten

Hello,

Subject: ssh NO 24/7 - [SiteDown : Titan]
Your unique ticket number: [JOT-54628-947].

This is an automated response to advise that your query is now being processed and will be answered shortly. Rest assured we will do our best to respond to your query promptly.

If you choose to reply by email, please leave the email subject unedited.

Useful Links:
Support Center: http://support.imhosted.com/
Help Desk (Open/Track Tickets): https://support.imhosted.com/helpdesk/
Network Status/Announcements: http://support.imhosted.com/netstatus/
KBase/FaQ: http://support.imhosted.com/kb/

Do you have an issue that's not resolved? Call us! Phones open from 9am-5pm CST Mon-Fri.
To ensure speedy replies, please ensure you have a ticket open so we can reference it.

Phone Support: (877) 322-7003

ImHosted.Com Customer Care

LOOKING FOR A QUALIFIED HOSTER

Here some things you should check out in advance before signing up!

1. LIVE SUPPORT 24/7
simply contact them thru their live support and check it out. In 95% of the cases they won't answer you as the 24/7 support isn't available 24/7 ;-)

2. Check out their SPEED of your site and the SPEED of their support
if you have a coffee machine and some nice books to read you might wanna host with SERVAGE HOSTING. They will give you enough time to read chapter by chapter for each page reload and also for waiting until a support member will answer your requests.
if you are looking for communication then go to IMHOSTED HOSTING. They have a 24/7 support and nice addresses to mail to and sometimes they even answer and you will be able to reply many times, because as soon as they start to do something on the server it is getting worse and your site will drop down, show errors over and over ...
Standard answer will be:
Note that our level 2 techs are working on the issue and would update you soon.

3. PANEL
CPanel, Plesk and how they are called - simply forget them and check what has been enabled by the Hoster!
3.1 Can you copy files and folders?
---- not possible at SERVAGE HOSTING

3.2 can you set file Permissions Recursively for complete Folder Branches or checked files and folders
---- not possible at IMHOSTED HOSTING

3.3 can you create SYMLINKS?
---- not possible at IMHOSTED HOSTING

3.4 Check out if you can change CNAME and MX
Records
---- not possible at IMHOSTED HOSTING concerning to CNAME - you need to wait hours until the support will do it!

3.5 Check out if they have ssh
--- not possible at SERVAGE HOSTING

3.6 Check out if you will be able to access ssh even from your Clients PC
---- not possible at IMHOSTED HOSTING as they restrict their ssh to singe IP addresses - in other words it is even not working when you don't have your own STATIC IP Address all the time!!! Do you have a dynamic IP the you will need to wait and write a lot to get this always again enabled. >> simply forget working with ssh at IMHOSTED.COM as it sucks to wait for answers and results!

IMHOSTED BLOCKING exec() and others DAY 8

Hello,

Subject: CNAME - [Other : Titan]
Your unique ticket number: [GJM-39288-445].

This is an automated response to advise that your query is now being processed and will be answered shortly. Rest assured we will do our best to respond to your query promptly.

If you choose to reply by email, please leave the email subject unedited.

Useful Links:
Support Center: http://support.imhosted.com/
Help Desk (Open/Track Tickets): https://support.imhosted.com/helpdesk/
Network Status/Announcements: http://support.imhosted.com/netstatus/
KBase/FaQ: http://support.imhosted.com/kb/

Do you have an issue that's not resolved? Call us! Phones open from 9am-5pm CST Mon-Fri.
To ensure speedy replies, please ensure you have a ticket open so we can reference it.

Phone Support: (877) 322-7003

ImHosted.Com Customer Care


Antworten
Weiterleiten
Andreas Becker an support
Details anzeigen 13:53 (Vor 19 Stunden)

Antworten

HI the CNAMES are still not running!!!

2008/9/23
- Zitierten Text anzeigen -



--
Thanks a lot! Greetings from ICT Innovation Paradise Andi Blog:
http://andibecker.....com Map: http://maps.....com Album:
http://pics.....com Videos: http://video.....com Projects:
http://www.t3log.info T3Pack - TYPO3 Development, TEAM 3 - Eternal
Project Management ... Co. Ltd. - The future is within us! POWER4 -
The empowering people!
Antworten
Weiterleiten
support@imhosted.com an mail@mail
Details anzeigen 15:05 (Vor 18 Stunden)

Antworten

Hello,

We have set the CNAME for the following as ghs.google.com.

1.mail
2.calendar
3.docs
4.sites.
5.start

Please verify the same at your end.

Feel free to write in for further queries.
-----------------------------------------
Jase P
Technical Team


---------
Rate ticket response: http://esupport24.com/qa/rate.php?id=1779356&t=23


Antworten
Weiterleiten
Andreas Becker an support
Details anzeigen 15:15 (Vor 18 Stunden)

Antworten

All links a working but not "mail"

http:// .....com/ (custom)
To enable your custom URLs, you must create CNAME records with your domain host.
Sign in to your domain hosting service.
Navigate to your DNS Management page. The location and name of this page will vary by host, but can generally be found in Domain Management or Advanced Settings.
Find the CNAME settings and enter the following as the CNAME value or alias:

mail
Set the CNAME destination to the following address:

ghs.google.com
Save changes with your domain host and click "I've completed these steps" below.
When finished, click on "I've completed these steps" to have Google check your CNAME record.
could you please check again

I am receiving the green CPanel site
Great Success !
Apache is working on your cPanel® and WHM™ Server
If you can see this page, then the people who manage this server have installed cPanel and WebHost Manager (WHM) which use the Apache Web server software and the Apache Interface to OpenSSL (mod_ssl) successfully. They now have to add content to this directory and replace this placeholder page, or else point the server at their real content.

ATTENTION!

If you are seeing this page instead of the site you expected, please contact the administrator of the site involved. (Try sending an email to .) Although this site is running cPanel, WebHost Manager, and Apache software it almost certainly has no other connection to cPanel Inc. or the Apache Group. Please do not send mail about this site or its contents to cPanel Inc. or the Apache Group.

About cPanel:

cPanel is a leading provider of software for the webhosting industry. If you would like to learn more about cPanel please visit our website at www.cpanel.net. Please be advised that cPanel Inc. is not a web hosting company, and as such has no control over content found elsewhere on this site.

About Apache HTTP Server:

The Apache HTTP Server is an open source web server which powers many of the worlds web sites. The Apache HTTP server is part of the Apache Group's many influential projects. Their efforts have helped shape much the world wide web, and they continue to be a dominating force in the web hosting industry.

Andi

2008/9/23
Hello,
- Zitierten Text anzeigen -



--
Thanks a lot! Greetings from ICT Innovation Paradise Andi Blog:
http://andibecker.....com Map: http://maps.....com Album:
http://pics.....com Videos: http://video.....com Projects:
http://www.t3log.info T3Pack - TYPO3 Development, TEAM 3 - Eternal
Project Management ... Co. Ltd. - The future is within us! POWER4 -
The empowering people!
Antworten
Weiterleiten
support@imhosted.com an mail@mail
Details anzeigen 15:44 (Vor 17 Stunden)

Antworten

Hello,

Please check now, we've done the required modifications.
- Zitierten Text anzeigen -
Antworten
Weiterleiten
Andreas Becker an support
Details anzeigen 15:48 (Vor 17 Stunden)

Antworten

Hmm

I cleared browser and checked in another browser but still get the cpanel apache green screen
Great Success !
Apache is working on your cPanel® and WHM™ Server


2008/9/23
Hello,
- Zitierten Text anzeigen -



--
Thanks a lot! Greetings from ICT Innovation Paradise Andi Blog:
http://andibecker.....com Map: http://maps.....com Album:
http://pics.....com Videos: http://video.....com Projects:
http://www.t3log.info T3Pack - TYPO3 Development, TEAM 3 - Eternal
Project Management ... Co. Ltd. - The future is within us! POWER4 -
The empowering people!
Antworten
Weiterleiten
Andreas Becker an support
Details anzeigen 16:15 (Vor 17 Stunden)

Antworten

... 1:54 PM
The problem is we need to change all ur employeses to the google system but then they can't access the sites when the CNAMe is n't running
59:54
So the problem is TYPO3 is NOMORE running on IMHOSTED
00:03
you should inform your customers earlier
00:05
Possibly these functions are disabled due to security risks and most likely the list would include a function like exec() which is use by TYPO3 to access ImageMagick.
00:25
Image Magick gets called thru exec()
00:41
like it was called since I am hosting with Imhosted years ago
01:03
and then suddenly you disabled all those functionality and now all our sites are worthless
01:37
disable_functions=exec,passthru,proc_open,proc_close,proc_get_status,proc_terminate,shell_exec,myshellexec,system,shell,system_exec,posix_getpwuid,posix_getgrgid,posix_kill,ssh2_exec,pcntl_exec,ini_restore
02:02
You disabled also a bunch of other parts which are needed but we haven't discovered until now
02:54
The same is this security notice from your Titan Server
02:58
USELESS
02:59
Hello ...,

In order to protect the security of your website, we recommend that you upgrade the following scripts that were installed via the "Scripts Library" in your cPanel interface:

- Gallery.0 v2.1.2
Location: at http://....com/gallery/gallery/
Latest: v2.2.4
Upgrade here: https://....com:2083/frontend/x3/addoncgi/cpaddons.html?addon=CPSkins::Gallery::Gallery&action=upgrade&workinginstall=CPSkins::Gallery::Gallery.0.yaml
03:09
The folder is already deleted
03:24
so why do you spam with all those security notices.
03:37
OK Nevermind
04:42
I guess we get this on the Blog so that other people will be warned hosting with Imhosted as we need the stuff, especially as you don't care about the sites already running there since years - you simply disable functionality without further notice and this is poising any business
08:34
e you've got it
08:57
So here you 've hgot it even your fantastico cpanel TYPO3 isn't working anymore
09:00
ahahahah
09:01
Warning: ini_restore() has been disabled for security reasons in /home2/.../public_html/1234567890/t3lib/class.t3lib_db.php on line 897 Warning: ini_restore() has been disabled for security reasons in /home2/.../public_html/1234567890/t3lib/class.t3lib_db.php on line 898
09:46
Warning: ini_restore() has been disabled for security reasons in /home2/.../public_html/1234567890/t3lib/class.t3lib_db.php on line 897 Warning: ini_restore() has been disabled for security reasons in /home2/.../public_html/1234567890/t3lib/class.t3lib_db.php on line 898
10:15
Warning: ini_restore() has been disabled for security reasons in /home2/.../public_html/1234567890/t3lib/class.t3lib_db.php on line 897 Warning: ini_restore() has been disabled for security reasons in /home2/.../public_html/1234567890/t3lib/class.t3lib_db.php on line 898
10:41
ALL ERROR MESSAGES ARE COMING FROM A CLEAN INSTALL TYPO3 ON YOUR TITAN SEVER
11:31
I will put screenshots on my blog and for sure lots of people will make a big way around imhosted because of that I am sorry about this but it is unfair not to tell customers that yu disabled the functionalities
12:28
You disabled even the possibility to createPages in the Backend - really stupid
12:31
sorry
12:44
OK lets do this
13:25
I will write a report when I am back in about 1 hour and then yo.....comu can check on apapaococ
13:40
apapococ.....com
13:52
our servage and imhosted blog
14:13
It was really a waste of time those 5 dyas now
14:25
better should have invested in playing with my kids
14:39
and not in loosing money with unqualified hosters.

2008/9/23 Andreas Becker
- Zitierten Text anzeigen -
- Zitierten Text anzeigen -
Antworten
Weiterleiten
Andreas Becker an support
Details anzeigen 16:17 (Vor 17 Stunden)

Antworten

No ImageMagick installation available
It seems that there is no adequate ImageMagick installation available at the checked locations (/usr/X11R6/bin/, /usr/bin/, /usr/local/bin/)
An 'adequate' installation for requires 'convert', 'combine'/'composite' and 'identify' to be available
16:41

Warning: mkdir() [function.mkdir]: File exists in /home2/.../public_html/1/t3abc/t3lib/class.t3lib_div.php on line 2522

Warning: exec() has been disabled for security reasons in /home2/.../public_html/1/t3abc/typo3/sysext/install/mod/class.tx_install.php on line 1927

Warning: exec() has been disabled for security reasons in /home2/.../public_html/1/t3abc/typo3/sysext/install/mod/class.tx_install.php on line 1927

Warning: exec() has been disabled for security reasons in /home2/.../public_html/1/t3abc/typo3/sysext/install/mod/class.tx_install.php on line 1927
- Zitierten Text anzeigen -
Antworten
Weiterleiten
Andreas Becker an support
Details anzeigen 19:31 (Vor 14 Stunden)

Antworten

Can you please get TYPO3 working again on Imhosted including ImageMagick or GraphicsMagick
Our site is still not showing the pictures

As we ran only TYPO3 site Imhosted is USELESS if we can't use Images!!
As our site ran 4 years already on Imhosted and your stupid technicians just deactivated the ImageProcessing functionality and other functionality too it isn't fair at all - so I suggest that you pay back all the money for the rest of the hosting periode incl a fee for us to transfer all GB to a working account on a more reliable Hoster than Imhosted.

This will be the cheapest way without going to an american court where you will loose as we have never abused imhosted and this functionality was active since 1 1/2 weeks ago. Since then our sites are down!!! WHY??? And worst of all NON of our valuable customers has been informed.

Thanks

Andi
- Zitierten Text anzeigen -
Antworten
Weiterleiten
Andreas Becker an support
Details anzeigen 19:33 (Vor 13 Stunden)

Antworten

HAVE A LOOK HERE http://....com/1234567890/index.php?id=1
You can log into the backend here
http://....com/1234567890/typo3/alt_main.php
User : test1
PW: test1

So you can see the mass you have produced


Error Messages in the Backend when you host TYPO3 with IMHOSTED.COM

Warning: ini_restore() has been disabled for security reasons in /home2/.../public_html/1234567890/t3lib/class.t3lib_db.php on line 897 Warning: ini_restore() has been disabled for security reasons in /home2/.../public_html/1234567890/t3lib/class.t3lib_db.php on line 898
Warning: ini_restore() has been disabled for security reasons in /home2/.../public_html/1234567890/t3lib/class.t3lib_db.php on line 897 Warning: ini_restore() has been disabled for security reasons in /home2/.../public_html/1234567890/t3lib/class.t3lib_db.php on line 898


You will see here 2 nice screen shot s of all errors from Backend.
If you don't see them than IMAGEMAGICK still can't be called as IMHOSTED.COM has disabled lots of stuff on their servers so also exec() which is needed that TYPO3 can call IMAGEMAGICK

The Pcitures appear on the right site here >>>>>>> if Image Magick is working

The Salad Bowl and the Logos are already in the demo template and they don't need to be processed anymore so that is why they show up!

But please have a look to the error messages on top they simply tell you that something is not working as IMHOSTED.COM has disabled it!!!
29:48
GET even your CPANEL Fantastico Demo TYPO3 isn't working!!!
- Zitierten Text anzeigen -
Antworten
Weiterleiten
Andreas Becker an support
Details anzeigen 19:41 (Vor 13 Stunden)

Antworten

- Zitierten Text anzeigen -
2 Anhänge — Alle Anhänge herunterladen Alle Bilder anzeigen
IMHOSTEDTYPO3-1.JPG
149 K Anzeigen Download
IMHOSTEDTYPO3-2.JPG
81 K Anzeigen Download
Antworten
Weiterleiten
support@imhosted.com an mail@mail
Details anzeigen 21:37 (Vor 11 Stunden)

Antworten

Hello,

We are working on the issue and will update you soon.

Feel free to get back to us for any further assistance and query.
=========================
Regards,
William
Technical Support





---------
Rate ticket response: http://esupport24.com/qa/rate.php?id=1779356&t=40


Antworten
Weiterleiten
support@imhosted.com an mail@mail
Details anzeigen 23:28 (Vor 10 Stunden)

Antworten

Hello,

Thank you for your email.

We are extremely sorry for the inconvenience occurred. I could see that you were facing many issues after
your account was transfered from " nuclear.dnsprotect.com " to " titan.dnsprotect.com ".

The error on your sites were due to some of the disabled functoins on the server ( such as exec (), ini_restore(), etc. ).
We cannot enable these functions on the server as it can cause a server wide security issue.

In order to fix your issue, we have recomplied php ( customized php ) for your domain. Also we have removed the disabled functions
and your domain is not showing any error.

The Typo3 will now work fine, and also there should be no issues with Image Magic ( as we have removed the disabled functions for your domain ).

You can see your customized php.ini file at the following location :

/home2/.../php5/lib/php.ini

You can make changes to this file as per your requirement for your sites.

I again apologize for the inconvenience you have faced with this issue so far.

Please feel free to get back to us if you need any further assistance.
______________________________________________
Best Regards
Robert K
Technical Support

---------
Rate ticket response: http://esupport24.com/qa/rate.php?id=1779356&t=15


Antworten
Weiterleiten
Andreas Becker an support
Details anzeigen 00:23 (Vor 9 Stunden)

Antworten

If you are thingking when you type in

http://....com and then T3Pack is showing up so be informed that we have already redirected our ....com site to another hoster! So what you are seeing here is NOT imhosted.com

check http://our_customer-_.com as this is our demonstration site which worked fine for 1 1 /2 years without any changes and no it is even no more showing up. This site is still on your server and should work

http://....com/1234567890/
also this site - which we made today with fantastico still shows n o pictures!!!

as you can see - the pictures I attached to your mail last time should appear on the right - Those ror Pictures but they are not showing up!

Andi

2008/9/23
Hello,
- Zitierten Text anzeigen -



--
Thanks a lot! Greetings from ICT Innovation Paradise Andi Blog:
http://andibecker.....com Map: http://maps.....com Album:
http://pics.....com Videos: http://video.....com Projects:
http://www.t3log.info T3Pack - TYPO3 Development, TEAM 3 - Eternal
Project Management ... Co. Ltd. - The future is within us! POWER4 -
The empowering people!
Antworten
Weiterleiten
support@imhosted.com an mail@mail
Details anzeigen 00:38 (Vor 8 Stunden)

Antworten

Hello,

Thank you for your email.

We are ecclating the ticket to our Level 2 support team . They will look into this issue and update you.
- Zitierten Text anzeigen -
Antworten
Weiterleiten
Andreas Becker an support
Details anzeigen 08:09 (Vor 1 Stunde)

Antworten

Bilder werden nicht angezeigt.
Bilder unten anzeigen - Bilder von mail@mail@web.de immer anzeigen.
We have still the same error and the site is now not working for over 1 WEEK and alwys you say you are going to fix it.



http://....com/1234567890/

This site is still not showing PICTURES as Image Magick or Graphis Magick still don't seem to work

Question

Maximum upload filesize too small?
upload_max_filesize=2M
By default TYPO3 supports uploading, copying and moving files of sizes up to 10MB (You can alter the TYPO3 defaults by the config option TYPO3_CONF_VARS[BE][maxFileSize]).
Your current value is below this, so at this point, PHP sets the limits for uploaded filesizes and not TYPO3.
Notice: The limits for filesizes attached to database records are set in the tables.php configuration files ($TCA) for each group/file field. You may override these values in localconf.php or by page TSconfig settings.

Memory limit
memory_limit=64M

WHY is this AGAIN 2M even we already set post and upload to 10M and it was working
and WHY is it again 64M while we have already configured it days ago to 128M

WHO the hell of your team is messing all this up here IT IS INCREDIBLE!!!



Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, webmaster@our_customer-_-com.....com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

Apache/2.2.9 (Unix) mod_ssl/2.2.9 OpenSSL/0.9.8b mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635 PHP/5.2.6 Server at our_customer-_.com Port 80
We have still the ERROR

Please refrain from posting multiple tickets for the same issue.

DO YOUR JOB SUCCESSFULLY AND NOBODY WILL CONTACT YOU ANYMORE. BUT IF EVEN YOUR 24/7 SUPPORT ISN'T ANSWERING, THE SKYPE SUPPORT IS OFFLINE LIKE THE ICQ SUPPORT - SO WHAT? WE CONTACT IN THE HOPE TO GET SUPPORT SINCE 1 WEEK ALREADY AND EVERYDAY WE START OUR WORK HERE GMT+7 WE SEE THAT THINGS AT IMHOSTED GOT WORSE!!!!

WE CAN'T WORK AS THE SITE IS DOWN

WE WILL POST THE COMPLETE CONVERSATION OF THIS ISSUE SINCE ONE WEEK ON THE INTERNET IN OUR BLOG SO PEOPLE GET WARNED ABOUT IMHOSTED SUPPORT!

DON'T FILL US UP WITH STANDARD REPLIES WE WANNA SEE RESULTS ONLY AND REAL SUPPORT AND NOT WEBSITE-ERRORS EVERY MORNING!

IMHOSTED DISABLES WEB FUNCTIONALITIES

Have you ever thought it could not come worse? Yeah - Oh then go to IMHOSTED.COM.
Since 5 days they are trying to move an Account to a modern PHP5 MYSQL5 (Titan) Server and still we are missing lots of files.

But thats not all TYPO3 isn't anymore working with IMHOSTED.COM. They still advertise it but they are simply don't tell you the truth. They have disabled so much

functionality in their PHP Apache surrounding that Applications which need i.e. exec () won't run anymore. TYPO3 is calling ImageMagick thru exec ()

But even more here the list we discovered until now:
disable_functions =exec,passthru,proc_open,proc_close,proc_get_status,proc_terminate,shell_exec,myshellexec,system,shell,system_exec,posix_getpwuid,posix_getgrgid,posix_kill,ssh2_exec,pcntl_exec,ini_restore

Here some of the warnings you might receive: (in the example we used a clean fantastico Install from Imhosted.com!) Even this isn't working at all!

Warning: ini_restore () has been disabled for security reasons in
/home2/user/public_html/1234567890/t3lib/class.t3lib_db.php on line 897
Warning: ini_restore () has been disabled for security reasons in
/home2/user/public_html/1234567890/t3lib/class.t3lib_db.php on line 898
It seems that there is no adequate ImageMagick installation available at the checked locations (/usr/X11R6/bin/, /usr/bin/, /usr/local/bin/)
An 'adequate' installation for requires 'convert', 'combine'/'composite' and 'identify' to be available
Warning: exec () has been disabled for security reasons in
/home2/user/public_html/1/t3abc/typo3/sysext/install/mod/class.tx_install.php on line 1927
Possibly these functions are disabled due to security risks and most likely the list would include a function like exec() which is use by TYPO3 to access ImageMagick.

As you can see on this List simply forget to run a high quality CMS Site at IMHOSTED.COM or one of their connected Hosting places

Try to look for a better hoster who qualifies for you to host your high quality websites!

IMHOSTED BLOCKING exec() and others DAY 7

Hello ,

Sorry for the confusion.

All your files and folders have been restored back.

The following URLs are working fine.

http://....com/skype/
http://lisa.....com/
http://www.our_CUSTOMER.com/
- Zitierten Text anzeigen -
Antworten
Weiterleiten
Andreas Becker an supervisor
Details anzeigen 23. Sep. (Vor 1 Tag)

Antworten

Thanks a lot! Unfortunately there are still files missing and the folders are still showing "no records found" in cpanel

Here the List of folders where still the files are missing: all paths starting from /home2/...

/123/Backup/icover
/123/Documents
/123/iMusic

/123/iVideo/2002 ...-Diverses/2002_01_01 Lisa Diverses Silverster Klostermuehle-Luho Chor


in
/123/iVideo/ lots of subfolders don't hold anything but we did not have empty folders there! and lots of our videos are still missing!

/BACKUPS/BAND-IN-A-BOX

/BACKUPS/eBOOKS/open-eBOOKS
/BACKUPS/eBOOKS/buy-eBOOKS/RECHNUNGEN

/BACKUPS/eBOOKS/buy-eBOOKS/LINUX
/BACKUPS/VISTA-LAP

/BACKUPS/WEB/SQL


Then on the site
http://www.our_customer.com/

you can sill see those exec() errors and no pictures show up.


WHERE is Graphics Magick
and WHERE is image Magick
Warning: exec() has been disabled for security reasons in /home2/.../public_html/1/t3abc/t3lib/class.t3lib_stdgraphic.php on line 2532

as you can see here the pictures are not showing up because of this exec() problem!!!!
No Graphics - we don't know why this error is showing up as the site hasn't been changed for wbout 1 1/2 year and worked perfectly before with lots of images and absolutly no error - especially no exec() error!
Why does this now appear
Where does it come from
What actually have you changed in the settings i.e. php??? what was there before

We weren't able to discover why this happens as we tries the site on another host and it is showing up perfectly, so it is 100% a server problem - or a problem of your server settings as it was the same with the php.ini problem max mem. You changed it without notice to customers and lots of TYPO3 sites were down as you set the default to 16MB and TYPO3 needs at least 64 to run good in Version 4.2.1

I need the paths to the Graphic Programs and also an exact report about what else has been changed!

Thanks
Andi

IMHOSTED BLOCKING exec() and others DAY 6

Hello,

We have fixed the issue. Your sites are working fine now. Please check this from your end.

Feel free to get back to us for any further assistance and query.
=========================
Regards,
William
Technical Support





---------
Rate ticket response: http://esupport24.com/qa/rate.php?id=1774650&t=40


Antworten
Weiterleiten
Andreas Becker an support
Details anzeigen 21. Sep. (Vor 2 Tagen)

Antworten

Yeah working

but I still got
Warning: exec() has been disabled for security reasons in /home2/.../public_html/1/t3abc/t3lib/class.t3lib_stdgraphic.php on line 2532

Warning: exec() has been disabled for security reasons in /home2/.../public_html/1/t3abc/t3lib/class.t3lib_stdgraphic.php on line 2532

Warning: exec() has been disabled for security reasons in /home2/.../public_html/1/t3abc/typo3/sysext/cms/tslib/class.tslib_fe.php on line 3640

this wasn't there before
and we could not figure out why as the our_customer sites were never changed since 2 years and worked perfectly .
Also they still show no images??? Why - does this account has no image Magick or Graphics Magick or have you changed the Paths to it - so i would need to know what are all those new paths also for all other necessary programs to get TYPO3 runinning again smoothly.

This was our best site beside our UNESCOBangkok site.

2008/9/21
- Zitierten Text anzeigen -



--
Thanks a lot! Greetings from ICT Innovation Paradise Andi Blog:
http://andibecker.lisandi.com Map: http://maps.lisandi.com Album:
http://pics.lisandi.com Videos: http://video.lisandi.com Projects:
http://www.t3log.info T3Pack - TYPO3 Development, TEAM 3 - Eternal
Project Management LisAndi Co. Ltd. - The future is within us! POWER4 -
The empowering people!
Antworten
Weiterleiten
Andreas Becker an support
Details anzeigen 21. Sep. (Vor 2 Tagen)

Antworten

CPanel is still showing no MySQL5 and no Apache 2
Apache version 1.3.41 (Unix)
PHP version 5.2.6
MySQL version 4.1.22-standard-log


2008/9/21 Andreas Becker
- Zitierten Text anzeigen -
- Zitierten Text anzeigen -
Antworten
Weiterleiten
Andreas Becker an support
Details anzeigen 21. Sep. (Vor 2 Tagen)

Antworten

Still missing are our MOST IMPORTANT FILES

Folder
home2/.../123 - it contains all Pictures from over 5 years about nearly 20 GB
home2/.../BACKUP Contains all our BandinaBox Backups we have Made and lots of other Backups of our productional works

Actually NON of the home2/.../FOLDERS has been restored and even BACKUP is containing no single file

THIS IS A HUGE PROBLEM
- Zitierten Text anzeigen -
Antworten
Weiterleiten
Andreas Becker an support
Details anzeigen 21. Sep. (Vor 2 Tagen)

Antworten

Please check back to nucleus as those Images are linked on many many websites ot hosted by imhosted.

They are all in a directory BELOW Root. Folder 123 with all its subfolders about documents, videos, pictures and much more

everything is missing - about 20 GB perhaps even more we just try to figure out to be able to caculate the damage in usdollar.
- Zitierten Text anzeigen -
Antworten
Weiterleiten
support@imhosted.com an ab.becker
Details anzeigen 22. Sep. (Vor 2 Tagen)

Antworten

Hello,

We are working on the issue and will get back to you soon.
- Zitierten Text anzeigen -
Antworten
Weiterleiten
Andreas Becker an support
Details anzeigen 22. Sep. (Vor 2 Tagen)

Antworten

Hi we need our 18GB Pictures and the BandinaBox backups for our daily work here.

Could you please bring them back to the server. We can't work at the moment.
The complete content from BACKUPS and the complete content from
and the complete MOST important folder 123 is missing too

In there are all our pictures about 18GB and Videos from since 2002!!!

WE NEED THEM

Andi

2008/9/22
- Zitierten Text anzeigen -



--
Thanks a lot! Greetings from ICT Innovation Paradise Andi Blog:
http://andibecker.lisandi.com Map: http://maps.lisandi.com Album:
http://pics.lisandi.com Videos: http://video.lisandi.com Projects:
http://www.t3log.info T3Pack - TYPO3 Development, TEAM 3 - Eternal
Project Management LisAndi Co. Ltd. - The future is within us! POWER4 -
The empowering people!
Antworten
Weiterleiten
support@imhosted.com an ab.becker
Details anzeigen 22. Sep. (Vor 2 Tagen)

Antworten

Hello,

Please be informed that we're under the process of transferring the folder '123' of 33Gb size to your home directory (new server). It will take a maximum of 10 to 12 hours of time for the completion of the same.
-----------------------------------------
Jase P
Technical Team


---------
Rate ticket response: http://esupport24.com/qa/rate.php?id=1774650&t=23


Antworten
Weiterleiten
Andreas Becker an support
Details anzeigen 22. Sep. (Vor 2 Tagen)

Antworten

Please also don't forget the complete content of the BACKUPS folder as this is missing too

Thanks

2008/9/22
Hello,
- Zitierten Text anzeigen -



--
Thanks a lot! Greetings from ICT Innovation Paradise Andi Blog:
http://andibecker.lisandi.com Map: http://maps.lisandi.com Album:
http://pics.lisandi.com Videos: http://video.lisandi.com Projects:
http://www.t3log.info T3Pack - TYPO3 Development, TEAM 3 - Eternal
Project Management LisAndi Co. Ltd. - The future is within us! POWER4 -
The empowering people!
Antworten
Weiterleiten
support@imhosted.com an ab.becker
Details anzeigen 22. Sep. (Vor 2 Tagen)

Antworten

Hello,

Sure, we will take care of it.