MAGENTO - REDMINE - RUBY ON RAILS NOT WORKING ON SERVAGE HOSTING

Dec 27 - 16:14 GMT Customer

Hi SERVAGE Again you staff isn't responding since hours and days. Therefore we had to close the tickets as at SERVAGE it is only possible to keep 2 tickets open and so our work gets completly stuck if NO ANSWERS and satisfactorious solutions will be presented. We figured out that MAGENTO (PHP but needs SSL) is not working - due to your SSL Certificate you are providing and that REDMINE the RUBY ON RAILS APPLICATION isn't working either as even your staff seems to be able to execute the rake command like promised days ago. Here the RESULT until now: we were asked to give you the ncessary informations about 3 hours ago but NO RESPONSE until now! Is you 24/7 Support WORKING ??? REALLY ??? -------------------------------- Hi Julie Good Evening Here are he Data you will need to install Magento: http://www.t3pack.com The Installation Wizard will open: Check the Box " I agree to the above terms and conditions." and click on Continue In the next screen you only need to change the time zone to"ASIA-Bangkok" and Click on Continue In the next(third) screen fill in the data: DATABASE CONNECTION Host: DBConnection Database: DBName Username: DBUser Password: DBPassword DEFAULT STORE Host: www.t3pack.com Protocol: http Basepath: / Port: 80 SECURE CONNECTION Host: HTTPSConnection Protocol: https:// Basepath: / Port: 443 Click on Continue Then you will see the error and can't proceed Please use the database we already configured to be used with complete utf-8 - don't change to another one. Thanks. For the admin account you can set i.e. supportmin and any password ( I will change it lateron ) ------------------------------------------------------------ PLEASE DO THE SAME FOR THE REDMINE installation: WE weren't able to start today as the needed file was still not executed by your support staff. This cost us a complete day in the work with our Customers. WE REALLY NEED REDMINE RUNNING - THAT's WHY WE ACTUALLY HAVE CHOSEN SERVAGE HOSTING - because they advertise RoR support. Go to http://www.t3log.info and you will get an application error. The redmine Installation is in the folder called /-redmine You can check all settings - incl. the .htaccess. We have made all changes like you said days ago. Once everything is perfect update this ticket and we will run following command for you, rake db:migrate RAILS_ENV="production" I hope this helps :) Kind regards, Josh, Support Servage Hosting That's what Josh wrote on 25 DEC 1:50 GMT and since then NOTHING has been done. We got totally stock because of this. So please install REDMINE in utf8 Mode Server: DBConnection Database: DBName Username: DBUser Password: DBPassword USE as admin: supportmin and any password I will change it later Thanks. I need to get this done until 24:00 OUR time here which means GMT+7 - We are already waiting 7 days!!! SEVEN DAYS!! Andi

Dec 27 - 16:54 GMT Customer

Calling your SSL CERTIFICATE results in Error Message 404 https://ssl41.servage.net/t3pack.com/

Dec 27 - 18:09 GMT Servage - Sam

Hello Andreas, You have the following configuration: Hostname: t3pack.com Document Root: /-magento Please note that the folder /-magento doesn't exist in your account and this is why you are getting such error. Please create it. Kind regards, Sam, Support Team Servage Hosting

Dec 27 - 19:18 GMT Customer

No SAM this is not the problem. We have renamed the folders to 1_magento, 1_vtiger, 1_redmine, 1_typo3, 1_lifetype, and so on as you weren't aswering at all we had to do something. For your information we are waiting since 7 DAYS NOW for a solution HOW TO GET REDMINE RUNNING. SO HOW WILL IT WORK? The error is still there; http://www.t3log.info Folder: 1_redmine holds the REDMINE stuff ERROR: Application error Rails application failed to start properly The application can't start as you still haven't executed the rake command like promised 5 days ago FIVE DAYS!!!

Dec 27 - 19:46 GMT Customer

ARE YOU DOING SOMETHING TO GET REDMINE WORKING OR ARE YOU AGAIN SITTING EVERYTHING OUT

Dec 27 - 20:15 GMT Customer

Here it is already 3 o'clock in the night and we are still waiting for your support. What's up? When will you execute the rake like promised 5 days ago???

Dec 27 - 20:33 GMT Customer

HELP HELP HELP HELP HELP HELP STEPS 1-3 are fine and finished NOW WE NEED YOUR ASSISTANCE 1. Download and extract the archive or checkout Redmine. 2. Create an empty database: “redmine” for example 3. Copy config/database.example.yml to config/database.yml and edit this file in order to configure your database settings for “production” environment. Example for a MySQL database: production: adapter: mysql database: redmine host: localhost username: bduser password: bdpasswd 4. Create the database structure, by running the following command under the application root directory: rake db:migrate RAILS_ENV="production" It will create tables and an administrator account. 5. Insert default configuration data in database, by running the following command: rake redmine:load_default_data RAILS_ENV="production" This step is optional but highly recommended, as you can define your own configuration from scratch. It will load default roles, trackers, statuses, workflows and enumerations. 6. Test the installation by running WEBrick web server: ruby script/server -e production Once WEBrick has started, point your browser to http://localhost:3000/. You should now see the application welcome page. 7. Use default administrator account to log in: * login: admin * password: admin 8. You can go to “Admin → Settings” to modify application settings.