SERVAGE Prozess? - WER HAT NOCH PROBLEME - WHO ELSE HAS PROBLEMS WITH THEM?

Jan 14 - 13:24 GMT Customer

Koennten Sie uns bitte ihren Gerichtsstand mitteilen Sowie ihre Verantwortlichen Danke

Jan 14 - 13:29 GMT Servage - Nick

Hello Andreas, Please provide us your query in english. Thank you. Kind regards, Nick, Support Servage Hosting

Jan 14 - 13:35 GMT Customer

Sie verstehen sehr gut DEUTSCH Bitte leiten Sie die gesamte Angelegenheit UNVERZUEGLICH weiter an Steffan Fallesen

Jan 14 - 13:39 GMT Customer

Sie sind eine DEUTSCH FIRMA, sind in Deutschland ansaessig also koennen Sie auch DEUTSCH sehr gut verstehen, bzw. finden jemand - z.B. Steffan Fallesen, der DEUTSCH kann. Sie haben nun schon den ganzen Tag mit absolutem NICHTSTUN geglaenzt und wir verzeichnen dadurch Verluste. Bis gestern ging unsere Seite einwandfrei und seitdem JULIE gestern an ihr rumgemacht hat geht sie NICHT mehr. Wir haben versucht unser DEMO das noch einwandfrei arbeitet mit der LIVE Datenbank zu verbinden, doch s wird seit Stunden nur die DEMO Datenbank angezeigt, die ueberhaupt nicht mehr in database.yml drinnensteht. Durch IHR nichtstun sind uns erhebliche Schaeden entstanden die wir so nicht stehen lassen koennen.

Jan 14 - 13:43 GMT Customer

http://apapococ.blogspot.com/2007/12/please-inform-owner-your-boss-about.html

Even Phonecalls won't get answered

Jan 14 - 14:36 GMT Customer

According to Steffan Fallesen, founder of Servage, in an interview with Ipwalk, ''Most new customers are gained via customer referrals and we are very proud of this. We do not want to be a high profile company. Instead we focus on bringing the customer the best possible service at a good rate.'' HA - HA - HA - I guess meanwhile nobody who ever dealt with your terrible support will agree on this! WE NEED OUR PROBLEMS SOLVED AND NOT KEPT ON HOLD ENDLESSLY AND CAUSED BY YOUR STAFF

This strange statement was found here: http://www.cheaphostingdirectory.com/news-fastest-growing-danish-web-hosting-company-is-servage-1924.html

Jan 14 - 14:37 GMT Support - Mark

Hello Andreas, Please elaborate your issue clearly in a simple english language. in order to further investigate and assist you in a better way. Kind regards, Mark, Servage - Support Servage Hosting

Jan 14 - 15:27 GMT Customer

Hi Mark We have done this the whole day and our lawyers are meanwhile preparing their stuff as YOU are constantly destroying our good work due to your NONRESPONDING mentality. You are a GERMAN COMPANY, German Courts will be getting this issues as we are waiting since 24 Hours for help for a problem one of your Support Members - JULIE - has caused and only received stupid answers. We have very valuable customers like **** who weren't able to work today with Redmine which draw us back a complete day!!! This is only one customer as an example. There are also other SERVAGE Customers with HUGE SITES and **** which couldn't work either. So please send us Address of Company, Responsible Person, Handelsregistereintrag No - Company Registration Number, Court which is responsible for lawsuits (all German Companies which are registered have it) We tried to contact you via phone and no response We marked the complete issues as URGENT but you didn't answer the issues You are a GERMAN Company and therefore GERMAN will be the MAIN LANGUAGE. If you don't believe for who we are working check the database which didn't get loaded into t3log.info I guess then you know it better ;-) I check back in 15 Minutes and I hope I will see the ALL Answers to ALL my questions

Jan 14 - 15:31 GMT Customer

What you have the whole day is a MAJOR Caching Problem in your clusters!

Jan 14 - 15:50 GMT Customer

It seems like you still have no idea about your server Problems at Servage Hosting. Even Redmine in http://www.t3log.info and the Redmine in http://redmine.t3pack.info have since HOURS a NEW Database assigned and the one still showing up in on those domains is still the old and empty one. Don't you get it? http://apapococ.blogspot.com/

Jan 14 - 15:53 GMT Customer

We close this post as nobody is answering

We needed to open up a new ticket as servage wasn't answering at all to the matter

NOBODY WORKING AT SERVAGE AS CUSTOMER HAVE TO WAIT NEARLY ONE DAY

Jan 14 - 12:46 GMT Customer

U R G E N T --- U R G E N T --- U R G E N T We can't delete SYMLINKS!!! We already told you that multiple times in December - NOW IT IS URGENT VERY URGENT as you sytem is deleting the FILE behind a symlink instead of deleting the symlink itself. Try to get better qualified personal! The one you have only causes problems. i.e. dispatch.fcgi-servage [edit] You -rwxr-xr-x in Current path: /1_redmine/public or 111typo3_src SysAdmin u--------- in Current path: /www/TYPO3_wec

Jan 14 - 12:56 GMT Customer

REALLY NOBODY WORKING AT SERVAGE HOSTING SUPPORT CUSTOMERS GET LOST !!! Even here: http://redmine.t3pack.info/ it is still showing the demo database instead the database from our LIVE Version. We changed it long ago to that already!!!

Jan 14 - 13:10 GMT Customer

Still Waiting meanwhile 75 Servage Posts on http://apapococ.blogspot.com/ best inform Steffan about your mess here

Jan 14 - 13:14 GMT Customer

if you need his contact info have a look here: http://apapococ.blogspot.com/2007/12/please-inform-owner-your-boss-about.html

Jan 14 - 13:26 GMT Customer

http://redmine.t3pack.info/projects Still showing the WRONG DATABASE!!!

Jan 14 - 13:31 GMT Customer

Wo ist ihre Firma eingetragen, in welchem Handelsregister. Danke

Keine Antwort von Servage Hosting seit Stunden. Auch eine Telefonische Afrage blieb unbeantwortet. Existiert diese Firma ueberhaupt??? Wo ist sie eingetragen?

Jan 14 - 13:50 GMT Customer

NOW this database should show up here: redmine.t3pack.info production: adapter: mysql encoding: utf8 database: ****t3li**** host: mysql****2.s**** username: **** password: **** BUT STILL this shows up: production: adapter: mysql encoding: utf8 database: ****t3p**** host: mysql***5.s**** username: **** password: **** SINCE HOURS!!!!

Jan 14 - 14:29 GMT Customer

It is again 30 Minutes without answer

Jan 14 - 15:12 GMT Servage - Julie

Forwarding support ticket to [Servage - Jan]

Jan 14 - 15:16 GMT Customer

Meanwhile we rebuild the complete site http://www.t3log.info/ it is a copy from the working http://redmine.t3pack.info In BOTH sites the same content should show up but still only the demo Content - nothing - is visible instead of all CUSTOMER Projects

Jan 14 - 16:21 GMT Customer

FAKT NOW is somebody of your staff has truncated our DATABASE!!! about 2 month hard work. And it was still there this morning but now it is gone! We have an Empty Database now. I have no idea what you are doing but one thing seems to be very very sure, that the SERVAGE SUPPORT has no qualification to do such a job at all as SERVAGE HOSTING SUPPORT is destroying Customers Databases!

Jan 14 - 16:33 GMT Servage - Jan

Hello Andreas, thanks for your ticket, I am very sorry for all the issues occured to you, I have removed the Symlink for you and will report the issue to our dev. Team so they can fix the Symlink removal issue. which database has been truncated ? the one on mysql1**5 or mysql***5 ? Kind regards, Jan, System Administrator Servage Hosting

Jan 14 - 16:37 GMT Customer

Description: Redmine_t3log.info Database: ****t3li**** Server: mysql1**** This one is empty and before it ws holding the complete project data of awhole lot of Projects like ****, ****, **** and more

Jan 14 - 16:50 GMT Customer

Hi Jan This here is some kind of Backup: Server: mysql1**** Database: **** Username: **** ATTENTION this Data is all in latin1_swedish_ci!!! while the Original was all in utf8_unicode_ci As we have Thai People from UNESCO working with us on the projects. You can replay Server: mysql2**** Database: **** but you would need to convert all data to utf8 before importing into Server: mysql1**** Database: **** Otherwise some characters won't show up correctly. Best to do is to convert all data from Server: mysql1**** Database: **** to binaries first, then convert them with iconv and editing the charset and collation settings of each table and field where a charset latin1 or collation latin1_swedish_ci is mentioned all charsets need to be utf8 and all collations need to be utf8_unicode_ci The database Server: mysql2**** Database: **** is already set to completly utf8

Jan 14 - 16:58 GMT Servage - Jan

Hello Andreas, thanks for your reply, I have just tried to find out wehat happended to your database "****" but was unable to find any hints. It might be that a Mysql server Bug has caused this so I have just added one month of free hosting to your account as a compensation. Additionally Im trying to copy the data from **** to ****. Im going to update you when its done. Kind regards, Jan, System Administrator Servage Hosting

Jan 14 - 17:34 GMT Servage - Jan

Hello Andreas, I have just converted and imported the database. Could you please verify if the content does have the right charset now as I did not find any non-ASCII char by scrooling the dump Quickly through I could use to see if the conversion succeded. And notify me if something went wrong. Kind regards, Jan, System Administrator Servage Hosting

Jan 14 - 17:40 GMT Customer

Thanks Jan The Database is Back and seems to work fine. I need to ask my staff tomorrow where they entered i.e. Thai Characters or Chinese as I don't know either. But as if you haven't sen anything while scrolling probably there are none right now - what would be fine ;-) Thank You very much for your help! I hope this doesn't happen again! Andi

Site not loading completly CSS is missing

Jan 14 - 08:05 GMT Customer

U R G E N T --- U R G E N T --- U R G E N T http://www.t3log.info since this morning this site is loading WITHOUT CSS!!! JULIE one of your "Support" Members has done something yesterday here and we can't figure out what. I want an ANSWER IMMEDIATELY as we are already waiting since this morning for the answer even if YOU can see the site INCLUDING the CSS. If not get the site running again with CSS get back to JULIE who has produced the mass on our site!!! We wait another 30 Minutes and then site should be fine again INCLUDING CSS!!! This is YOUR JOB NOW as you have damaged it!

Jan 14 - 08:07 GMT Customer

Only for information. We are working on this site with UNESCO and develop Projects. If you don't speed up your support to get this site back to normal we will speed up our supporting lawyers! We are loosing money each minute this site is looking like this!

Jan 14 - 09:36 GMT Servage - Nick

Hello Andreas, Forwarding support ticket to [Servage - Julie] Kind regards, Nick, Support Servage Hosting

Jan 14 - 09:41 GMT Servage - Julie

Hello Andreas, May I know if you made any changes to your website contents? As I have not made any changes from our end , I explained only why your website t3log.info/public was returning this error. Thank you. Kind regards, Julie, Support Team Member Servage Hosting

Jan 14 - 10:46 GMT Customer

No we did not make ANY Changes at all after you moved it to the new server and it was working perfectly since yesterday

Jan 14 - 10:52 GMT Customer

You can even Check here with the empty dummy: http://redmine.t3pack.info/public here you got this error what is VERY USUAL (by the way it is an errormessage from TYPO3 as t3pack.info is a typo3 page ;-) http://redmine.t3pack.info/ here the site shows up like it should be including CSS http://www.t3log.info/public You get the error like above but as there is no typo3 for t3log.info the message looks different http://www.t3log.info/ Here the site shows up WITHOUT CSS!

Jan 14 - 12:18 GMT Customer

IS THERE ANYBODY FINDING THE SOLUTION YES?NO???? IS THERE ANYBODY WORKING AT ALL WHO HAS A BIT OF KNOW HOW???

No Answer now for about 4 hours

Jan 14 - 13:02 GMT Customer

Still No Answer

CSS won't get loaded anymore! What have YOU done???

Jan 14 - 05:47 GMT Customer

URGENT - URGENT - URGENT We need this fixed immediately. Until Yesterday the site worked pretty fine, but today the CSS won't get loaded again. Please Check! We need this FIXED NOW!!! Thanks --------------------------------------------- Problem URL: http://www.t3log.info ---------------------------------------------

Jan 14 - 05:58 GMT Servage - Peter

Hello Andreas, Thank you for the reply. This is to inform you that the domain http://www.t3log.info is appearing to be working fine. I suggest you to please do check at your end after some time. Thank you for understanding. Kind regards, Peter, Servage - Support Servage Hosting

Jan 14 - 06:35 GMT Customer

Hi Peter do you see the page WITH CSS as we don't get any CSS file here!!! How can this be? Yesterday it worked perfectly and very very fast. Today it takes about 1 min to load 1 page without CSS from Redmine. http://www.t3pack.info is working fast and fine with CSS - typo3 http://www.t3log.net is working fast and fine with CSS - vTiger http://www.t3log.net/ is working fast and fine with CSS - redmine http://wec.t3pack.info/ is working fine with CSS - WEC-TYPO3 same all other applications ONLY the site which wasn't a problem at all until yesterday now shows NO CSS - since JULIE posted her answer yesterday! Something seems to be changed please ask JULIE WHAT as we don't know it! But this change seems to cause the loss of the CSS here.

Jan 14 - 07:16 GMT Customer

What do you mean with this??? "I suggest you to please do check at your end after some time. "" So you have done something we don't know and now you are trying to undo it again or what, that's why YOU need time? We are still waiting for a SOLUTION and it is URGENT- Are you seeing the CSS YES OR NO!!! As we don't get it here, but did get it yesterday and all days before JULIE has done some changes - BUT WHAT CHANGES!!!

We had to open a new post to get a faster answer again

SERVAGE HOSTING STOPS UNIQUE RESELLER PROGRAM

We just received this in a Mail from Adam (Servage Hosting):

Jan 13 - 09:08 GMT Servage - Adam

Hello Andreas, Thanks for the update. Unfortunately we have to inform you that the reseller program is to be discontinued. Therefore we ask you not to create new customer accounts. At this point we do not have any further information. Therefore we must kindly ask you to have a little more patience until an official statement has been released. You will be informed per email as soon as more detailed information is available. .... Have a nice day, Kind regards, Adam, Support -support Servage Hosting

In other words it seems lots and lots of Servage Customers and also all SUB-Customers seem to loose their Hosting Space or would need to pay extra for it.

Jan 13 - 09:33 GMT Customer

As you don't ask the question about the lost domains and about the outsourced Servage Support Team we assume that the people who posted it were absolutly right. I am sorry about that and hoped that you would answer all questions. If you discontinue the reseller program which made it possible for Servage Customers to Resell their Account to unlimited other Customers - what will happen to all those customers. Do they have to pay now an own Servage Account? Will you delete all Sub-Customer Sites? How will you control what is a Sub-Customer and what is a Customer Site? I know lots and lots of Servage Customers who host lots and lots of Sub-Customers on their sites, so what will happen to all those? A very important question. Customers are even asking us which customer we could recommend for Reselling as many of them don't need such big webspace for themselves, they are trying to share it with others to reduce costs? Also your Reseller Program was a very unique feature which brought you lots customers in the last years. Will then all contracts be changed without further notice or are only NEW contracts have to fear this loss of Reseller Program and all old ones stay like they were before. Andi

Some more Questions concerning Servage Hosting

Jan 13 - 02:37 GMT Customer

There are some more questions we would like to ask Servage: From which country is your Support opperating? Why aren't you offering GERMAN / DEUTSCHER Support even you are a German Company? Why differ the response time between new and follow up ticket so much? Why is Servage working in most of the issues with prepared answering templates? It often seems that the english knowlegde of servage support isn't so good that they really understand the issues of customers, why, what are you doing to improve this - i.e. ESL Courses? What qualifications does Servage Support Members have? We are evaluating future hosting partners and companies we are interested in to promote. In the last month you changed from a more or less chaos support to a much better one, but still there are a lot of glitches we wanna fix before recommending you our valuable customers globally with a good feeling. Thanks a lot for your answers. Andi

Jan 13 - 03:10 GMT Servage - Adam

Hello Andreas, Thanks for writing in. >>Our clustered servers are physically located in our own top datacenter in norhtern Germany with more than 120 direct peering including (WorldCom, Level3 & GlobalCrossing), ensuring ultra fast connectivity to any country – world wide. Apart from the excellent electronic infrastructure Germany is a seismic inactive area. Unlike many smaller companies we own all our equipment and our own techs are standing by 24/7 incase a problem should arise. >>We do have support in English only as it is globally understood. >>It seems that many of our clients do place duplicate tickets regarding the same issue that is the reason there is a delay in response time for the ticket's. >>We have a standard format for the replie's we give to our customer's, so it seems that the answers are prepared but the are not, just that they are in a specific format. Please contact us if you have any further queries. Have a nice day :o) Kind regards, Adam, Support -support Servage Hosting

Jan 13 - 08:08 GMT Customer

Hi Adam Thanks for your response. Could you please also answer the rest of the questions. Thanks. We heard that your support is operating from an easter Europe country like many other software centers do meanwhile. OK some of them also operate from India where English is much better then from eastern Europe. Never mind. Why doesn't Servage offer Third Party Application support. Most problems arising are normally caused while working with a third Party product. Is there any reason why you never tried to offer i.e. support for CMS's or Forums or other common applications? Thanks for taking time to answer our questions Andi

Jan 13 - 08:13 GMT Servage - Adam

Hello Andreas, Thanks for the update. We do support third party software on our server's but only if the server requirement's of the software meet our server's, if the server's requirements matches with our then you can install third part software at your end. Please contact us if you have any further queries. Kind regards, Adam, Support -support Servage Hosting

Jan 13 - 08:21 GMT Customer

Hi Adam Yes of course you support Third Party Software but I meant the Servage Support won't help you if you got problems with a Third Party Product, even it has been installed direct using a Servage Script. i.e. You install TYPO3 or Drupal or Wordpress or even Joomla and usually problems just occure while you are working with those applications. After answering Servage Support you often got the answer back, that Servage is not supporting Third Party Products thru their Support. Result: People - especially those who ae just starting to run their own CMS ... get lost in a jungle of - Oh sorry - please look somewhere else for somebody to help you. Why is it like this a Servage and why aren't you simply providing also Help-Support for those wonderful Applications? I guess a lot of customers would be very interested at such a Service and even would pay for it an additional yearly "support member" fee i.e. 20€ for free support/year to name an idea! If this would not be enough to cover your expenses please name another figure so we have an idea about it. Andi

Jan 13 - 08:25 GMT Servage - Adam

Hello Andreas, Thanks for the update. We do provide support with third party application's but there are any scripting issues with it then we unfortunately do not provide support for scripting issues for that you need to contact your webdeveloper or who has developed the software. Please contact us if you have any further queries. Kind regards, Adam, Support -support Servage Hosting

Jan 13 - 09:04 GMT
Customer

Hi Adam

Yes of course you support Third Party Software but I meant the Servage Support won't help you if you got problems with a Third Party Product, even it has been installed direct using a Servage Script.

i.e. You install TYPO3 or Drupal or Wordpress or even Joomla and usually problems just occure while you are working with those applications. After answering Servage Support you often got the answer back, that Servage is not supporting Third Party Products thru their Support.

Result: People - especially those who ae just starting to run their own CMS ... get lost in a jungle of - Oh sorry - please look somewhere else for somebody to help you. Why is it like this a Servage and why aren't you simply providing also Help-Support for those wonderful Applications? I guess a lot of customers would be very interested at such a Service and even would pay for it an additional yearly "support member" fee i.e. 20€ for free support/year to name an idea! If this would not be enough to cover your expenses please name another figure so we have an idea about it.

Another Point we just found:

Why did Servage loose over 1200 Domains last year December 10th - what happened - can this happen again???
December 17, 2007 70453 domains + 443 domains
December 10, 2007 70010 domains -1265 domains
http://servage.net.web-hosting-top.com/web-hosting/web-hosting-top.servage.net-reviews
Why do people write:
It is a great service, but I do warn you. People(I know several) have be disappointed by the host and I am 1 of those!
see also here to read more about Servage:
http://hostjury.com/reviews/Servage
Is this really true what they are writing here. Really doesn't sound good for Servage! What have you changed since?

Second Question:
we found this:
http://imarkhosting.com/testimonials.html
What is actually a Servage Netagent? Is it a Reseller. Are you allowed to resell Servage Space on your Accounts or how does it work?

As it seems, you are increasing your staff at the moment:
http://jobs.trovit.de/jobs/just-english
Will this result also in better support and even better hosting solutions like clustered-dedicated-server environments including ssh and more?

Andi

Jan 13 - 09:08 GMT Servage - Adam

Hello Andreas, Thanks for the update. Unfortunately we have to inform you that the reseller program is to be discontinued. Therefore we ask you not to create new customer accounts. At this point we do not have any further information. Therefore we must kindly ask you to have a little more patience until an official statement has been released. You will be informed per email as soon as more detailed information is available. We do not allow Telnet/SSH access to our systems for security reasons. However our techs will be more than happy execute commands for you on request. Have a nice day, Kind regards, Adam, Support -support Servage Hosting

How to speed up your Servage Hosting Tickets

Looking back to those many posts there is a good solution: CLOSE your Tickets and create the same one NEW!

We really found out that Servage is responding to new tickets in average about 5 min-1 hour - but even a second response often makes you waiting for days. I guess it is some kind of Servage policy but also could be a real problem in the ticketing system they are using.

New Tickets get posted perhaps on Top and Followup tickets just behind those new tickets. As a result you won't get an answer fast if you have a follow up ticket.

Another problem could be, that the support might get paid by NEW tickets. Especially hotlines in low budget countries often face similar problems. The idea behind all this is to get a higher quality and faster solution for customers. The downside is - especially if a hotline hasn't got enough personal and is working like Servage only with VIRTUAL personal (i.e. many names for one person ;-), then follow ups get stuck in nowhere.

There are some more questions we will ask Servage:
From which country is your Support opperating?
Why aren't you offering GERMAN / DEUTSCHER Support even you are a German Company?
Why differ the response time between new and follow up ticket so much?
Why is Servage working in most of the issues with prepared answering templates?
It often seems that the english knowlegde of servage support isn't so good that they really understand the issues of customers, why, what are you doing to improve this - i.e. ESL Courses?
What qualifications does Servage Support Members have?

We are just checking this with several other servage accounts and find a good parallel here. In the following days we will try to find a solution for this problem and hopefully Servage is interested to be the best Hoster and supports our ideas.

SERVAGE HOSTING - Number ONE Hoster?

Even I complaint at the beginning much about Servage Hosting, it seems as they have read some posts in this blog and changed their support a bit. As you can obviously see, there weren't many issues since they installed ruby gems - which was actually causing most of the problems.

Since 2 days I am now running on newest versions of RUBY 1.8.6, Rails 2.0.2 and everything works fine and fast. They have changed me to another cluster. Only one application doesn't seem to be working - it's a simple hello world application a friend who also hosts on the same cluster ;-) has written. We are still waiting for a solution from servage. Let's see! and wait!

Ruby on Rails Application don't starts

Jan 12 - 17:47 GMT Customer

Hi http://tst001.t3pack.info/ is a simple helloworld test page but it doesn't start after the move. Any ideas? Thanks It is in folder 0test/tst001

Jan 12 - 18:30 GMT Servage - Julie

Hello Andreas, Thanks for submitting the ticket. I could not find any error at http://tst001.t3pack.info/. May I know what exactly the issue is at the test page? Kindly explain little more. Thank you :) Kind regards, Julie, Support Team Member Servage Hosting

Jan 13 - 02:04 GMT Customer

Of course tst001.t3pack.info is not the starting directory for a ruby installation. The starting directory of a ruby ionstallation is always "public" So if you go to: http://www.t3log.info/public you will see an application error while the same application is running on our local system and meanwhile even uses same settings like http://redmin.t3pack.info, http://www.t3log.inf, http://biblio.t3pack.info which are all running fine. Any idea? Andi

Jan 13 - 22:45 GMT Servage - Julie

Hello Andreas, The public folder is with in the website http://www.t3log.info/public the document root is set as 1_redmine/public/ The error what is showing is no route found to match "/public" with {:method=>:get} so obviously its not available when you separately typing http://www.t3log.info/public Thank you. Kind regards, Julie, Support Team Member Servage Hosting

Jan 14 - 05:25 GMT Customer

URGENT: WORKING APPLICATION YESTERDAY DOESN'T SHOW ANY CSS TODAY!!! Please check immediately. http://www.t3log.info

Jan 14 - 05:26 GMT Customer

UPDATE: It is also so slow, that you could drink 1 cup coffee until a new page gets loaded!!!

Post hasn't been answered at all in a certain amount of time so we closed the ticket and create a new issue

Ruby 1.8.6 - 26 Final Realease - Rails 2.0.2 at Servage Hosting

Jan 11 - 09:21 GMT Customer

Hi Servage - when will you update to the newest Versions? as we heard from other Servage's that you already updated some accounts to 1.8.6-26 and 2.0.2 Thanks a lot Andi

Jan 11 - 09:23 GMT Servage - Scott

Hello Andreas, Thank you for submitting a ticket. We can offer to move your account to our newest cluster if you would like that. If yes, kindly advice us by updating this ticket. Please note your web site may be inaccessable up to 24 hours after the move. Please confirm that you want your account moved. We are looking forward hearing from you :o) Kind regards, Scott, Support Servage Hosting

Jan 11 - 09:44 GMT Customer

Hi Scott Thanks Please move the account I have finished what I needed to do for the next 24 hours (hopefully it does not take longer - and also hopefully it is a FAST cluster too!) I am running: ruby on rails: redmine typo geeko ... more to follow php: typo3 (needs image Magick , php5, mysql5 all newest versions! as we are preparing for the big move to TYPO3 4.2) vtiger magento lifetype ... more to follow Thanks a lot Andi

Jan 11 - 10:03 GMT Servage - Scott

Hello Andreas, Your account is currently being moved to a new cluster. Unfortunately your account may be offline for up to 24 hours as the DNS need to propagate throughout the Internet. We will automatically make the required DNS changes on our name servers. Should you for some reason not use our DNS or use static paths in your scripts these are the new settings: IP: 77...... Homedir: /home84a/sub002/..... I hope this resolved your problems. Kind regards, Scott, Support Servage Hosting

SERVER VERY VERY SLOW often errors

Jan 07 - 09:34 GMT Customer

URGENT http://www.t3log.info is again very very slow and customers are complaining that they are getting Internal Errors and Application not found even in Germany. Please change your settings so that it is running fast again. General also phpmyadmin loaded very very slow. from Thailand or from Germany - in other words it doesn't matter where you are so it is a problem in your servers again --------------------------------------------- Problem URL: http://www.t3log.info ---------------------------------------------

Jan 07 - 09:36 GMT Support - John

Hello Andreas, I have checked and found that the site is loading reasonably fine. If you still having the same problem then please let us know the DB used in the site so that we can review it further. Kind regards, John, Servage - Support Servage Hosting

Jan 07 - 10:11 GMT Customer

Still the same problems Server: mysql10... Database: rmt3... Username: rmt3... Thats the redmine Database

Jan 07 - 10:19 GMT Support - John

Hello Andreas, I have recycled the DB and now your site is loading fine. I have checked it from different location and found to be fine. Kind regards, John, Servage - Support Servage Hosting

Ruby on Rails - very very very very SLOOOOW

Jan 07 - 00:54 GMT Customer

Hi Ruby on Rails Applications start very very sssllllooowww and sometimes the simply give Application error, or Internal Error 500. We have nothing changed on our Application, so it is an issue somewhere else as it was working perfectly before. Other Applications like TYPO3, Lifetype start faster but also much slower than before. Could you please check Thanks

Jan 07 - 00:54 GMT Customer

i.e. http://www.t3log.info http://www.t3log.com

Jan 07 - 01:37 GMT Servage - Adam

Hello Andreas, Thanks for the update. We have checked your issue and have made some necessary corrective chnages on your account and it seems that your websites are working just fine now. Kindly check and confirm the same and update us if you have any further queries. Kind regards, Adam, Support -support Servage Hosting

Jan 07 - 08:24 GMT Customer

URGENT http://www.t3log.info is again very very slow and customers are complaining that they are getting Internal Errors and Application not found even in Germany. Please change your settings so that it is running fast again. General also phpmyadmin loaded very very slow. from Thailand or from Germany - in other words it doesn't matter where you are so it is a problem in your servers again

SVN on Servage Hosting

Jan 06 - 16:05 GMT Customer

Would it be possible and if yes HOW - to run SUBVERSION or another SCM on Servage Hosting?

Jan 06 - 16:09 GMT Servage - Scott

Hello Andreas, I am sorry to say that you cannot use subversion in your account. Thank you! :) Kind regards, Scott, Support Servage Hosting

Jan 06 - 16:13 GMT Customer

No problem, so we need to create an external svn account, that's all we need to know

Internal Server Errors. Application Errors

Jan 06 - 16:03 GMT Customer

Hi Servage Ruby on Rails was working fine until about 2 hours ago, since then we are having major problems and receiving often those mentioned errors. The suddenly the application is working again fine and even suddenly again it is gone a moment later very irregular bu quite often. http://www.t3log.info could you please check your servers. Thanks

Jan 06 - 16:14 GMT Servage - Peter

Hello Andreas, Thank you for submitting the ticket. This is to inform you that the site http://www.t3log.info is working fine. I suggest you to please do check at your end. There seems to be4 no error on the site. Kind regards, Peter, Servage - Support Servage Hosting

Jan 06 - 16:18 GMT Customer

Thanks Peter, I will use the Trace next time the error appears

Ruby Gems not loaded on SERVAGE HOSTING

Jan 03 - 12:42 GMT Customer

gem list /usr/bin/gem:9:in `require': no such file to load -- rubygems (LoadError) from /usr/bin/gem:9 It seems like you don't have ruby gems loaded and therfor also fcgi won't work

Jan 03 - 12:52 GMT Customer

I JUST asked some PROFIS in the Rubyforge Forum and here their answer:

Stunned.

Now I am wondering why Redmine (and any rails app) works there even by cgi.

I think that this you need to solve via support. Ask them about gem list and whether rails app will work via fcgi at all...
--------------------------
My Reply:
--------------------------
That's what I have just done. It seems that No GEMS at all are available. But why is cgi working? - Perhaps a hidden GEM ;-) alibi GEM (like we provide Ruby on Rails Hosting at Servage :-)
--------------------------
Check it our here:
http://rubyforge.org/forum/forum.php?thread_id=20474&forum_id=7505
--------------------------
You better solve this Problem as fast as possible and Install or Reinstall all GEMS

Thanks

Jan 03 - 12:56 GMT Customer

You are advertising a working RUBY on RAILS Surrounding and it seems that it isn't at all working in fcgi Mode. But Thru your FAQ you make People believe you have fcgi working with RoR. I would call this NOT GOOD and I am pretty sure that German Judges would think the same way!!! Because of this we already lost 3 WEEKS!!! So Hurry up and install a PROPER RoR Surrounding TODAY - IMMEDIATELY and think about how you can get this "ERROR" for us also solved in a KULANZ (ask Steffan your sysadmin he knows what I mean) way. Time is Money and we lost 3 WEEKS TIME!

Jan 03 - 13:15 GMT Customer

If you don't know how to Contact your Business Owner have a look here for Steffan and Servage Hosting GmbH
http://apapococ.blogspot.com/2007/12/please-inform-owner-your-boss-about.html

Jan 03 - 15:45 GMT Servage - Rick

Hello Andreas, Thank you for submitting ticket. We have forwarded your issue to our admin, they will get back to you with solution. Kind regards, Rick, Servage - Support Servage Hosting

Jan 04 - 05:07 GMT Customer

Thanks a lot. since fcgi is working the pages really "hurry up" and are pretty fast on Servage Hosting - WOW now you are heading upwards :-)

FCGI at SERVAGE HOSTING is not working anymore

Jan 03 - 12:11 GMT Customer

http://redmine.t3pack.info here the .htaccess ------------------------------ # General Apache options AddHandler fastcgi-script .fcgi AddHandler fcgid-script .fcgi AddHandler cgi-script .cgi Options +FollowSymLinks +ExecCGI RewriteEngine On RewriteRule ^$ index.html [QSA] RewriteRule ^([^.]+)$ $1.html [QSA] RewriteCond %{REQUEST_FILENAME} !-f #RewriteRule ^(.*)$ dispatch.cgi [QSA,L] RewriteRule ^(.*)$ dispatch.fcgi [QSA,L] ErrorDocument 500 " Application error Rails application failed to start properly" ------------------------- here dispatch.fcgi: ------------------------- #!/usr/bin/ruby require File.dirname(__FILE__) + "/../config/environment" require 'fcgi_handler' RailsFCGIHandler.process! ------------------------- With the cgi enabled instead the fcgi the page is working perfectly but very very slow! ------------------------- here the dispatch.cgi ------------------------- #!/usr/bin/ruby require File.dirname(__FILE__) + "/../config/environment" unless defined?(RAILS_ROOT) require "dispatcher" ADDITIONAL_LOAD_PATHS.reverse.each { |dir| $:.unshift(dir) if File.directory?(dir) } if defined?(Apache::RubyRun) Dispatcher.dispatch -------------------------- The page http://www.t3log.info - is working in cgi mode (Production Site) The page http://redmine.t3pack.info - is working in fcgi mode (Test Site) Please try to get THIS Site working and then we can copy the settings to the Production site. Thanks!

Jan 03 - 12:13 GMT Servage - Scott

Hello Andreas, Forwarding ticket to admin. Kind regards, Scott, Support Servage Hosting

Jan 03 - 12:14 GMT Servage - Scott

Forwarding support ticket to [Servage - Jan]

Jan 03 - 12:43 GMT Customer

scott we are a bit further as it seems that RUBY Gems isn't get loaded at Servage Hosting - see other Ticket according Ruby Gems.

Jan 03 - 17:35 GMT Servage - Jan

Hello Andreas, thanks for your ticket, I we had some Ruby issues on the cluster your account is served by today due to a RUBY update last night in preparation of an upcomming Rails update. I have just fixed that Ruby issue. Additionally the MySQL password in the config/databaseyml file was wrong so I fixed this too. We are very for any inconvenience this caused. Kind regards, Jan, System Administrator Servage Hosting

Jan 04 - 05:09 GMT Customer

It is really bad that it took our whole Christmas Time to solve this problem, but now the pages really speed up using fcgi. Thanks a lot! Now can start talking about cooperation and promotion! :-)

SENDING EMAIL FROM RUBY APPLICATION ON SERVAGE HOSTING

Jan 03 - 03:32 GMT Customer

We are receiving this error while sending email notifications from redmine (or any other ruby application) ------------ An error occurred while sending mail (Connection refused - connect(2)) ------------ this meesage differs from application to application of course but is caused by the same error. we have created an Email Address in your control panel for those notification mails. ---------------- YOU FAQ SAYS: ---------------- Error 'Sender address rejected: Access denied' When using our SMTP server this error indicates that the address you use as sender address is not registered on your Servage account. E.g. when using sending mail from user@example.com it is important that the sender address user@example.com is an account on our servers. ---------------- As we have created noreply-red(at)t3log.info and it is existing on your account it should work ;-) ================ How to create a new e-mail account? Here is a guide how to create a new e-mail account: Please click on the "E-mail Accounts" tab in the left menu in the control panel. Please select the domain name you would like to create an e-mail account for and click on the "Create New Mail Account" tab in the left menu. Please fill out the form and click on the "create account" button. Now all your login details will appear. You are able to access this site with the account details at any time via the control panel ("E-mail Accounts" please click on the "Existing E-Mail Accounts" tab). ========================= That is exactly what we have done -------------------------

Jan 03 - 05:39 GMT Servage - Victor

Hello Andreas, Please provide us the folder and file where you have uploaded the mail code to send mails via the smtp that we can check further. Kind regards, Victor, Servage Support Servage Hosting

Jan 03 - 05:43 GMT Customer

1_redmine is the ruby installation

Jan 03 - 05:51 GMT Customer

SORRY BUT WHAT ARE YOU DOING OUR REDMINE IS COMPLETLY GONE!!! We are in the middle of a important Customer Project - so please put it back IMMEDIATELY. http://www.t3log.info

Jan 03 - 05:56 GMT Servage - Victor

Hello Andreas, We havenot made any changes in your account. Please check your files/folders in the directory: /1_redmine/public. Kind regards, Victor, Servage Support Servage Hosting

Jan 03 - 06:12 GMT Customer

U R G E N T S I T E I S D O W N - WE are in the middle of a big confernece!!!

Jan 03 - 06:20 GMT Customer

OK it's back but please be more casreful in future! Thanks And now try to solve the mailing Problem without getting the site down

Jan 03 - 07:51 GMT Customer

OK we have setup a test account to test REDMINE on SERVAGE http://redmine.t3pack.info If you call http://redmine.t3pack.info Redmine shows up If you call http://redmine.t3pack.info/ You get a list of files showing up WHY what is going on here on Servage None of the Subpages gets directed. In the original Site ALL subpages get directed http://www.t3log.info WHY

Jan 03 - 07:58 GMT Customer

Hi Now all connections are working fine, but still cgi. We can test now here the EMAIL Functionality without disturbing the production site Thanks

Jan 03 - 08:04 GMT Customer

Sorry but now all Subpages are gone again What is going up at SERVAGE HOSTING

Jan 03 - 08:08 GMT Customer

OK it is back again Why is it so unstable???

Jan 03 - 08:09 GMT Customer

Yeah just I wrote its OK and they are GONE now again Can't you fix this constantly

Jan 03 - 11:50 GMT Customer

Page is working again but still no response to the email problem therfore this ticket will be closed unsatisfied and published.

REDMINE - Mysql::Error in AccountController#register

#28000Access denied for user 'redminedevelopdb'@'10.6.46.2'
(using password: YES)

SOLUTION:
=========
Check your Database Entries in database.yml -
usually the mentioned database has got the wrong password
Change it to the right one :-)

REDMINE - Errno::ENOENT in WelcomeController#index

No such file or directory - /tmp/mysql.sock

TRIAL 1
=======
In database.yml you delete all database entries beside your production site:
RESULT:
The page will be blank!

TRIAL 2
=======
Adding "socket: /tmp/mysql.sock" to database.yml (production)
RESULT:
No change

Trial 1 + Trial 2
=============
RESULT:

Application error
Rails application failed to start properly

Putting back all other database entries into database.yml (Redo TRIAL 1)
RESULT:
Same Error as at the beginning shows up

>> It seems to do something with the database entries

TRIAL 3
=======
Putting Password in database.yml in "password" with " "
RESULT:
No changes at all

TRIAL 4
======
Entering Data for dev database in database.yml
RESULT:
The complete REDMINE site shows up perfectly

TRIAL5
======
Deleting "socket: /tmp/mysql.sock" to database.yml (production)
RESULT:
The Pages still show up perfectly

------------------------------------------
FINAL RESULT
------------------------------------------
It seems like REDMINE needs at least 2 databases assigned.
The passwords and connection entries in each database are completly different
- different connection settings "mysql_***" as on servage you are using no localhost
- different databases
- same or different passwords (both working)

REDMINE Owner/Permissions on Servage Hosting

Permission denied ...
this error message appears often on Servage Hosting Spaces. You can solve the problem in setting the right owner/permission. Try to avoid 777 - instead you should use "webserver" as owner.

The following folders need to be set to "webserver"

1. files (otherwise you can't upload files)
2. log
3. tmp

If you receive this:

1. Errno::EACCES in ProjectsController#add_document
   then your files folder is not set to "webserver"

FCGI is still not working at SERVAGE HOSTING

Jan 02 - 16:01 GMT Customer

Hi Servage. Meanwhile since a day we are waiting for a clear solution ho you will get your fcgi up and running. It is still not working. WE would like to change from cgi to fcgi as sid in you wiki, but we can't as you still haven't solved the fcgi problem since this morning. i.e. http://www.t3log.info is running in cgi as fcgi will simply output textfiles instead of processing them You better check this.

Jan 02 - 17:31 GMT Servage - Steven

Hello Andreas, Thanks for submitting the ticket. Can you please let us know the link for fcgi for the domain t3log.info? So, that we can check this for you. All I have checked that fcgi is enabled on the server you are on. Hope this helps! Kind regards, Steven, Support Servage Hosting

Jan 03 - 01:56 GMT
Customer

I have already written 2 times the link but after submitting we didn't got any answers back for days!!!.

Check your FAQ as it is written down there!
I guess you should know where your fcgi is placed and actually it should be enabled on ALL clusters you are offering as you advertise full fcgi support not only for several clusters.

It seems like your support again has no idea about what they are doing. That is so sad for Servage to have such a poor support.

Simply go to t3log.info

then you see that the domain points to 1_redmine
now check this folder 1_redmine
here you will find the rakefile like in all ruby installations and lots of subfolders like in all ruby installations. Here you ALWAYS need to check the PUBLIC folder (it is again the same in all ruby installations) and inside this public folder you will find the .htaccess and the dispatch.cgi and dispatch.fcgi and dispatch.rb files.

Usually you don't need to change these files and they are also the same in all ruby installations.

the code is like this (simply compare it with your FAQ):
===================================
.htaccess
-----------------------------------
# General Apache options
AddHandler fastcgi-script .fcgi
AddHandler cgi-script .cgi
Options +FollowSymLinks +ExecCGI

# If you don't want Rails to look in certain directories,
# use the following rewrite rules so that Apache won't rewrite certain requests
#
# Example:
# RewriteCond %{REQUEST_URI} ^/notrails.*
# RewriteRule .* - [L]

# Redirect all requests not available on the filesystem to Rails
# By default the cgi dispatcher is used which is very slow
#
# For better performance replace the dispatcher with the fastcgi one
#
# Example:
# RewriteRule ^(.*)$ dispatch.fcgi [QSA,L]
RewriteEngine On

# If your Rails application is accessed via an Alias directive,
# then you MUST also set the RewriteBase in this htaccess file.
#
# Example:
# Alias /myrailsapp /path/to/myrailsapp/public
# RewriteBase /myrailsapp

RewriteRule ^$ index.html [QSA]
RewriteRule ^([^.]+)$ $1.html [QSA]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteRule ^(.*)$ dispatch.cgi [QSA,L]
#RewriteRule ^(.*)$ dispatch.fcgi [QSA,L]

# In case Rails experiences terminal errors
# Instead of displaying this message you can supply a file here which will be rendered instead
#
# Example:
# ErrorDocument 500 /500.html

ErrorDocument 500 "

Application error

Rails application failed to start properly"
=====================================
As you can see we had to DISABLE fcgi to get redmine working
RewriteRule ^(.*)$ dispatch.cgi [QSA,L]
#RewriteRule ^(.*)$ dispatch.fcgi [QSA,L]

if you change the # to the cgi rewrite the dispatch.fcgi won't get parsed at all and it will appear as textfile in your browser!
#RewriteRule ^(.*)$ dispatch.cgi [QSA,L]
RewriteRule ^(.*)$ dispatch.fcgi [QSA,L]

perhaps your fcgi isn't installed perfectly.

=====================================
dispatch.cgi
-------------------------------------
#!/usr/bin/ruby

require File.dirname(__FILE__) + "/../config/environment" unless defined?(RAILS_ROOT)

# If you're using RubyGems and mod_ruby, this require should be changed to an absolute path one, like:
# "/usr/local/lib/ruby/gems/1.8/gems/rails-0.8.0/lib/dispatcher" -- otherwise performance is severely impaired
require "dispatcher"

ADDITIONAL_LOAD_PATHS.reverse.each { |dir| $:.unshift(dir) if File.directory?(dir) } if defined?(Apache::RubyRun)
Dispatcher.dispatch
==================================

==================================
dispatch.fcgi
----------------------------------
#!/usr/bin/ruby

#
# You may specify the path to the FastCGI crash log (a log of unhandled
# exceptions which forced the FastCGI instance to exit, great for debugging)
# and the number of requests to process before running garbage collection.
#
# By default, the FastCGI crash log is RAILS_ROOT/log/fastcgi.crash.log
# and the GC period is nil (turned off). A reasonable number of requests
# could range from 10-100 depending on the memory footprint of your app.
#
# Example:
# # Default log path, normal GC behavior.
# RailsFCGIHandler.process!
#
# # Default log path, 50 requests between GC.
# RailsFCGIHandler.process! nil, 50
#
# # Custom log path, normal GC behavior.
# RailsFCGIHandler.process! '/var/log/redmine_fcgi_crash.log'
#
require File.dirname(__FILE__) + "/../config/environment"
require 'fcgi_handler'

RailsFCGIHandler.process!
===================================

All those files have been posted already quite often ;-)

I hope to get a resonse very soon, as we need this trouble ticket solved before we can open another one. Thanks Andi!

Jan 03 - 02:01 GMT Customer

you will find these files here: Current path: /1_redmine/public

Jan 03 - 02:19 GMT
Customer

biblio.t3pack.info - also a basic RoR Application for testing isn't working with fcgi either. It also works at the moment only with cgi:
Here its files
Current path: /www/RoR_biblio/public

=====================================
.htaccess
-------------------------------------
AddHandler fastcgi-script .fcgi
AddHandler cgi-script .cgi
Options +FollowSymLinks +ExecCGI

RewriteEngine On

RewriteRule ^$ index.html [QSA]
RewriteRule ^([^.]+)$ $1.html [QSA]
RewriteCond %{REQUEST_FILENAME} !-f
#RewriteRule ^(.*)$ dispatch.cgi [QSA,L]
RewriteRule ^(.*)$ dispatch.fcgi [QSA,L]

ErrorDocument 500 "

Application error

Rails application failed to start properly"
======================================
It is actually the same like on t3log.info ;-) but here I enabled fcgi instead of cgi so you can see what happens if you enable fcgi. OUR t3log.info site is in PRODUCTION so I can't demonstrate it here!!!

======================================
dispatch.fcgi
--------------------------------------
#!/usr/bin/ruby
#
# You may specify the path to the FastCGI crash log (a log of unhandled
# exceptions which forced the FastCGI instance to exit, great for debugging)
# and the number of requests to process before running garbage collection.
#
# By default, the FastCGI crash log is RAILS_ROOT/log/fastcgi.crash.log
# and the GC period is nil (turned off). A reasonable number of requests
# could range from 10-100 depending on the memory footprint of your app.
#
# Example:
# # Default log path, normal GC behavior.
# RailsFCGIHandler.process!
#
# # Default log path, 50 requests between GC.
# RailsFCGIHandler.process! nil, 50
#
# # Custom log path, normal GC behavior.
# RailsFCGIHandler.process! '/var/log/myapp_fcgi_crash.log'
#
require File.dirname(__FILE__) + "/../config/environment"
require 'fcgi_handler'

RailsFCGIHandler.process!
-------------------------------------

You can also check: biblio.t3pack.info to read the fcgi as it gets displayed on the screen instead getting parsed ;-)

Jan 03 - 07:52 GMT Customer

HI we are waiting since hours for a soultion of the FCGI Problem and an answer from you!!!

Jan 03 - 11:49 GMT Customer

Waiting since over 12 Hours for a response so we need to close this ticket as unsatisfied in all cases. > will be published again like usual