IMHOSTED DISABLES WEB FUNCTIONALITIES

Have you ever thought it could not come worse? Yeah - Oh then go to IMHOSTED.COM.
Since 5 days they are trying to move an Account to a modern PHP5 MYSQL5 (Titan) Server and still we are missing lots of files.

But thats not all TYPO3 isn't anymore working with IMHOSTED.COM. They still advertise it but they are simply don't tell you the truth. They have disabled so much

functionality in their PHP Apache surrounding that Applications which need i.e. exec () won't run anymore. TYPO3 is calling ImageMagick thru exec ()

But even more here the list we discovered until now:
disable_functions =exec,passthru,proc_open,proc_close,proc_get_status,proc_terminate,shell_exec,myshellexec,system,shell,system_exec,posix_getpwuid,posix_getgrgid,posix_kill,ssh2_exec,pcntl_exec,ini_restore

Here some of the warnings you might receive: (in the example we used a clean fantastico Install from Imhosted.com!) Even this isn't working at all!

Warning: ini_restore () has been disabled for security reasons in
/home2/user/public_html/1234567890/t3lib/class.t3lib_db.php on line 897
Warning: ini_restore () has been disabled for security reasons in
/home2/user/public_html/1234567890/t3lib/class.t3lib_db.php on line 898
It seems that there is no adequate ImageMagick installation available at the checked locations (/usr/X11R6/bin/, /usr/bin/, /usr/local/bin/)
An 'adequate' installation for requires 'convert', 'combine'/'composite' and 'identify' to be available
Warning: exec () has been disabled for security reasons in
/home2/user/public_html/1/t3abc/typo3/sysext/install/mod/class.tx_install.php on line 1927
Possibly these functions are disabled due to security risks and most likely the list would include a function like exec() which is use by TYPO3 to access ImageMagick.

As you can see on this List simply forget to run a high quality CMS Site at IMHOSTED.COM or one of their connected Hosting places

Try to look for a better hoster who qualifies for you to host your high quality websites!

IMHOSTED BLOCKING exec() and others DAY 7

Hello ,

Sorry for the confusion.

All your files and folders have been restored back.

The following URLs are working fine.

http://....com/skype/
http://lisa.....com/
http://www.our_CUSTOMER.com/
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Andreas Becker an supervisor
Details anzeigen 23. Sep. (Vor 1 Tag)

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Thanks a lot! Unfortunately there are still files missing and the folders are still showing "no records found" in cpanel

Here the List of folders where still the files are missing: all paths starting from /home2/...

/123/Backup/icover
/123/Documents
/123/iMusic

/123/iVideo/2002 ...-Diverses/2002_01_01 Lisa Diverses Silverster Klostermuehle-Luho Chor


in
/123/iVideo/ lots of subfolders don't hold anything but we did not have empty folders there! and lots of our videos are still missing!

/BACKUPS/BAND-IN-A-BOX

/BACKUPS/eBOOKS/open-eBOOKS
/BACKUPS/eBOOKS/buy-eBOOKS/RECHNUNGEN

/BACKUPS/eBOOKS/buy-eBOOKS/LINUX
/BACKUPS/VISTA-LAP

/BACKUPS/WEB/SQL


Then on the site
http://www.our_customer.com/

you can sill see those exec() errors and no pictures show up.


WHERE is Graphics Magick
and WHERE is image Magick
Warning: exec() has been disabled for security reasons in /home2/.../public_html/1/t3abc/t3lib/class.t3lib_stdgraphic.php on line 2532

as you can see here the pictures are not showing up because of this exec() problem!!!!
No Graphics - we don't know why this error is showing up as the site hasn't been changed for wbout 1 1/2 year and worked perfectly before with lots of images and absolutly no error - especially no exec() error!
Why does this now appear
Where does it come from
What actually have you changed in the settings i.e. php??? what was there before

We weren't able to discover why this happens as we tries the site on another host and it is showing up perfectly, so it is 100% a server problem - or a problem of your server settings as it was the same with the php.ini problem max mem. You changed it without notice to customers and lots of TYPO3 sites were down as you set the default to 16MB and TYPO3 needs at least 64 to run good in Version 4.2.1

I need the paths to the Graphic Programs and also an exact report about what else has been changed!

Thanks
Andi

IMHOSTED BLOCKING exec() and others DAY 6

Hello,

We have fixed the issue. Your sites are working fine now. Please check this from your end.

Feel free to get back to us for any further assistance and query.
=========================
Regards,
William
Technical Support





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Rate ticket response: http://esupport24.com/qa/rate.php?id=1774650&t=40


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Andreas Becker an support
Details anzeigen 21. Sep. (Vor 2 Tagen)

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Yeah working

but I still got
Warning: exec() has been disabled for security reasons in /home2/.../public_html/1/t3abc/t3lib/class.t3lib_stdgraphic.php on line 2532

Warning: exec() has been disabled for security reasons in /home2/.../public_html/1/t3abc/t3lib/class.t3lib_stdgraphic.php on line 2532

Warning: exec() has been disabled for security reasons in /home2/.../public_html/1/t3abc/typo3/sysext/cms/tslib/class.tslib_fe.php on line 3640

this wasn't there before
and we could not figure out why as the our_customer sites were never changed since 2 years and worked perfectly .
Also they still show no images??? Why - does this account has no image Magick or Graphics Magick or have you changed the Paths to it - so i would need to know what are all those new paths also for all other necessary programs to get TYPO3 runinning again smoothly.

This was our best site beside our UNESCOBangkok site.

2008/9/21
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--
Thanks a lot! Greetings from ICT Innovation Paradise Andi Blog:
http://andibecker.lisandi.com Map: http://maps.lisandi.com Album:
http://pics.lisandi.com Videos: http://video.lisandi.com Projects:
http://www.t3log.info T3Pack - TYPO3 Development, TEAM 3 - Eternal
Project Management LisAndi Co. Ltd. - The future is within us! POWER4 -
The empowering people!
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Andreas Becker an support
Details anzeigen 21. Sep. (Vor 2 Tagen)

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CPanel is still showing no MySQL5 and no Apache 2
Apache version 1.3.41 (Unix)
PHP version 5.2.6
MySQL version 4.1.22-standard-log


2008/9/21 Andreas Becker
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Andreas Becker an support
Details anzeigen 21. Sep. (Vor 2 Tagen)

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Still missing are our MOST IMPORTANT FILES

Folder
home2/.../123 - it contains all Pictures from over 5 years about nearly 20 GB
home2/.../BACKUP Contains all our BandinaBox Backups we have Made and lots of other Backups of our productional works

Actually NON of the home2/.../FOLDERS has been restored and even BACKUP is containing no single file

THIS IS A HUGE PROBLEM
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Andreas Becker an support
Details anzeigen 21. Sep. (Vor 2 Tagen)

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Please check back to nucleus as those Images are linked on many many websites ot hosted by imhosted.

They are all in a directory BELOW Root. Folder 123 with all its subfolders about documents, videos, pictures and much more

everything is missing - about 20 GB perhaps even more we just try to figure out to be able to caculate the damage in usdollar.
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support@imhosted.com an ab.becker
Details anzeigen 22. Sep. (Vor 2 Tagen)

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Hello,

We are working on the issue and will get back to you soon.
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Andreas Becker an support
Details anzeigen 22. Sep. (Vor 2 Tagen)

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Hi we need our 18GB Pictures and the BandinaBox backups for our daily work here.

Could you please bring them back to the server. We can't work at the moment.
The complete content from BACKUPS and the complete content from
and the complete MOST important folder 123 is missing too

In there are all our pictures about 18GB and Videos from since 2002!!!

WE NEED THEM

Andi

2008/9/22
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--
Thanks a lot! Greetings from ICT Innovation Paradise Andi Blog:
http://andibecker.lisandi.com Map: http://maps.lisandi.com Album:
http://pics.lisandi.com Videos: http://video.lisandi.com Projects:
http://www.t3log.info T3Pack - TYPO3 Development, TEAM 3 - Eternal
Project Management LisAndi Co. Ltd. - The future is within us! POWER4 -
The empowering people!
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support@imhosted.com an ab.becker
Details anzeigen 22. Sep. (Vor 2 Tagen)

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Hello,

Please be informed that we're under the process of transferring the folder '123' of 33Gb size to your home directory (new server). It will take a maximum of 10 to 12 hours of time for the completion of the same.
-----------------------------------------
Jase P
Technical Team


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Rate ticket response: http://esupport24.com/qa/rate.php?id=1774650&t=23


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Andreas Becker an support
Details anzeigen 22. Sep. (Vor 2 Tagen)

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Please also don't forget the complete content of the BACKUPS folder as this is missing too

Thanks

2008/9/22
Hello,
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--
Thanks a lot! Greetings from ICT Innovation Paradise Andi Blog:
http://andibecker.lisandi.com Map: http://maps.lisandi.com Album:
http://pics.lisandi.com Videos: http://video.lisandi.com Projects:
http://www.t3log.info T3Pack - TYPO3 Development, TEAM 3 - Eternal
Project Management LisAndi Co. Ltd. - The future is within us! POWER4 -
The empowering people!
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support@imhosted.com an ab.becker
Details anzeigen 22. Sep. (Vor 2 Tagen)

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Hello,

Sure, we will take care of it.

IMHOSTED BLOCKING exec() and others DAY 5

Hello,

Please note that our level2 techs are working on the issue.
They will update you soon.

Feel free to contact us if you have any further issues.
==================
Regards,
James
Technical Support
==================


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Rate ticket response: http://esupport24.com/qa/rate.php?id=1776719&t=17


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level2@secureguards.com an ab.becker
Details anzeigen 21. Sep. (Vor 3 Tagen)

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Hello,

Sorry for the delay in response.

Please note that no files or folders were deleted from our end. It is against our policy to remove any files without prior permission.

I could see that many files were edited or uploaded on Sep 20. It might be possible that your files were overwritten.
I will suggest you to upload files of your

http://skype.....com/

http://lisa.....com/

http://our_customer.com

as the backup has got synced with the latest content.

Let me know if you have any concerns.
______________________________________________
Best Regards,
George
Tech Support, Level2
_____________________________________________
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Rate ticket response: http://esupport24.com/qa/rate.php?id=1776719&t=16


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Andreas Becker an level2
Details anzeigen 21. Sep. (Vor 3 Tagen)

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lisandi.com

before nuclear now titan but 100% files from nuclear are missing

NO FILES HAVE BEEN UPLOADED ON 20sep

THOSE FILES WERE UNIQUE!!!!

Es specially our about 18GB Pictures and Videos since 2003!!!!

I wrote this before!!!! and I warned your technician about this!

WE HAVE NO BACKUP

also it took MONTHS to upload our GBts of files!

IT WAS YOUR TECHNICIAN and NONE OF US!!!!!

NO FILES HAVE BEEN UPLOADED so NO FILES COULD BE OVERWRITTEN

2008/9/21
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--
Thanks a lot! Greetings from ICT Innovation Paradise Andi Blog:
http://andibecker.lisandi.com Map: http://maps.lisandi.com Album:
http://pics.lisandi.com Videos: http://video.lisandi.com Projects:
http://www.t3log.info T3Pack - TYPO3 Development, TEAM 3 - Eternal
Project Management LisAndi Co. Ltd. - The future is within us! POWER4 -
The empowering people!
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Andreas Becker an level2
Details anzeigen 21. Sep. (Vor 3 Tagen)

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(13:19:12) 254229402 Hi Ashley we are now waiting days that you move our account like you suggested we can't work anymore
(13:19:36) 254229402 so what is actually up, we posted already tikets and replies a lot
(13:19:48) 254229402 but still it is php 4 and mysql 4
(13:20:31) 254229402 we need php5.26 and mysql 5.+ and apache 2 like shane already told us that he will move BUT WHEN??
(13:21:01) 300772025 Please let me know your domain name
(13:21:07) 254229402 we need to finish the elgg installationtill monday and this needs php5 and mysql 5
(13:21:11) 254229402 lisandi.com
(13:21:25) 254229402 new elgg version isn't working anymore with 4
(13:21:30) 254229402 needs all 5
(13:21:45) 300772025 let me check it
(13:21:56) 254229402 could you please move thwhole stuffnow while we have lunch
(13:23:58) 300772025 As you know you account size is 20 gb
(13:24:12) 254229402 yes of course i know this
(13:24:17) 254229402 it is quite small
(13:24:27) 254229402 in comparison to the others
(13:24:39) 254229402 or possible 2.5TB
(13:24:50) 254229402 it is only 20GB which need to be moved
(13:25:15) 254229402 feasable to handle during our offtime like I wrote yesterday but nothing happened
(13:25:55) 254229402 actually the 123 folder below public_html is the biggest
(13:26:10) 300772025 We're checking the contents of the account now.
(13:26:14) 254229402 it is about 18GB
(13:26:17) 300772025 we could see that
(13:26:26) 254229402 so you can move this later
(13:26:38) 254229402 as this holds all our pictures and videos
(13:26:56) 254229402 but we don't need them now and they are not linked to the sites at the moment
(13:27:12) 254229402 we need the ROOT of public_html accessible
(13:27:17) 254229402 so that we can continue
(13:27:32) 300772025 Do you have any copy right protected files in your account
(13:27:38) 254229402 You could move the 123 folder lateron i.e. in your down time
(13:27:55) 254229402 no actually our own copyright of course
(13:28:05) 300772025 ok
(13:28:08) 254229402 and the Band in the Box Backup Fiules
(13:28:12) 254229402 Files
(13:28:32) 300772025 If you have any, please remove them before we do the transfer..
(13:28:40) 254229402 they are Copyrighted as here in Thailand those copies getr destroyed fast if ye have them on our harddrives
(13:29:27) 254229402 this is simply at the moment not possible as we don't have the available space for it
(13:29:48) 254229402 all our pictures are copyrighted and its about 15GB or more I guess + those Videos
(13:30:05) 254229402 they are not accessible from the frontend by the way
(13:30:12) 300772025 Ok we'll check them..
(13:30:15) 254229402 they are private
(13:30:24) 254229402 all in the 123 folder
(13:30:37) 254229402 this is our only copy we have at the moment
(13:31:11) 254229402 It took months to upload them


2008/9/21 Andreas Becker
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Andreas Becker an level2
Details anzeigen 21. Sep. (Vor 3 Tagen)

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(13:00:30) 254229402 Good morning Ashley
(13:00:43) 254229402 Yuor Import functionality sucks
(13:00:55) 254229402 it is simply impossible to get our data base in
(13:00:57) 254229402 a fatal error or timeout occurred while processing this directive]
(13:01:16) 254229402 we tried the Backup from cpanel - cpanel is crab
(13:01:37) 254229402 we tried phpmyadmin even it allows 51.000kb it shows timeouts
(13:01:48) 254229402 we only want to impirt abou 10 - 15 MB
(13:02:07) 254229402 isn't there a very simple way like at servage
(13:02:17) 254229402 here we upload the file to the root directory
(13:02:22) 254229402 click on the file
(13:02:27) 254229402 choose the database
(13:02:32) 254229402 and it gets imported
(13:02:35) 254229402 such easy
(13:02:48) 254229402 and it is working with any size even with 200mb
(13:03:27) 254229402 firts we thought movingoour stuff from srvage to imhosted but today sucks
(13:03:34) 254229402 imhosted is totally slow
(13:04:00) 254229402 our our_customer page shows errors even we havn't done anything on this site since oevr 1 year
(13:04:13) 254229402 we can't upload our databases
(13:04:51) 254229402 permissions are wrong I gues will be the next problem as on imhosted we can't choos like at servage YOU or Webserver - in our case
(13:04:57) 254229402 ... oder nobody
(13:05:23) 254229402 Any solutions as this isn't working like this
(13:13:02) 254229402 Is somebody there?
(13:28:36) 254229402 H E L L O
(13:28:51) 254229402 I S T H E R E S O M R B O D Y 24/7
(13:28:55) 254229402 ???
(13:29:20) 254229402 we need your help as your system is blocking
(13:36:07) 254229402 HELLO???
(13:36:28) 254229402 hmm I thought you are 24/7 and better then servage
(13:36:38) 254229402 isn't actually like this hmm
(13:36:43) 254229402 nobody there
(13:38:15) 300772025 Hi, I'm sorry. I was away
(13:38:25) 300772025 let me go through the issue
(13:45:16) 254229402 The error messages are showing up not constantly on the same pafges very weired but right now all images are missing
(13:45:33) 254229402 yesterday they were still theere
(13:46:13) 300772025 before that, please provide us the domain name and cpanel login details
(13:46:23) 254229402 ...
(13:46:27) 254229402 pw
(13:46:39) 254229402 you can now also change to the new panel
(13:46:49) 254229402 as I renamed the 0 folder
(13:47:06) 300772025 you domain?
(13:47:11) 254229402 ...
(14:10:24) 254229402 any solution to this problem
(14:29:43) 254229402 http://www.our_customer.com/projects/documentation-of-projects/
(14:29:50) 254229402 still the problem and no images
(14:30:19) 254229402 This site was working for over 1 year without any problems since you started to update cpanel
(14:30:56) 254229402 we also just realised that you are still working with old mysql 4.
(14:31:00) 254229402 and not 5.
(14:31:22) 254229402 this will also cause problems as our tables created on servage are created in Mysql 5
(14:31:28) 254229402 newest version
(14:31:44) 254229402 they alswys update to the newest version as soon as it is stable
(14:32:41) 254229402 I deleted some databases in cpanel but they still show up in cpanel
(14:32:54) 254229402 ..._t0.b
lisandi_t0.ba
lisandi_t0.now
(14:33:07) 254229402 those and many more I just deleted but they still show up
(14:33:16) 254229402 something is wrong again in your cpanel
(14:35:53) 254229402 hmm its alreasdy evening and today again we could not get anything working
(14:36:02) 254229402 were is the support 24/7
(14:36:24) 254229402 this whole shit and cpanel crap costs us so much money
(14:40:05) 254229402 H E K L O
(14:40:07) 254229402 ???
(14:40:15) 254229402 IS THERE SOMEBODY???
(14:46:23) 254229402 No not working
(14:46:24) 254229402 Warning: exec() has been disabled for security reasons in /home/.../public_html/1/t3abc/t3lib/class.t3lib_stdgraphic.php on line 2532

Warning: exec() has been disabled for security reasons in /home/.../public_html/1/t3abc/t3lib/class.t3lib_stdgraphic.php on line 2532

Warning: exec() has been disabled for security reasons in /home/.../public_html/1/t3abc/t3lib/class.t3lib_stdgraphic.php on line 2532

Warning: exec() has been disabled for security reasons in /home/.../public_html/1/t3abc/typo3/sysext/cms/tslib/class.tslib_fe.php on line 3640

Warning: implode() [function.implode]: Invalid arguments passed in /home/.../public_html/1/t3abc/typo3/sysext/cms/tslib/class.tslib_fe.php on line 3642
(14:46:32) 254229402 http://www.our_customer.com/planning/strategies-and-tasks/
(14:46:39) 254229402 and still not showing pictures
(15:15:01) 254229402 H E L L O
(15:15:04) 254229402 ???
(15:15:10) 254229402 24/7 where are you
(15:37:51) 254229402 The proble is still existing
(15:51:35) 254229402 It seems that imhosted has no support anymore
(15:51:44) 254229402 have you heard about it!
(15:51:48) 254229402 no
(15:51:53) 254229402 then look to this chat here
(15:52:03) 254229402 you are simply takking to yourself hahahahaha
(15:52:09) 254229402 no support
(15:52:12) 254229402 no 24/7
(15:52:33) 254229402 your - actually our problems are still existing and not solved since over 48 hours now
(16:31:29) 254229402 I guess your ImageMagick isn't working
(16:31:41) 254229402 as now also Cpanel shows NO Icons anymore
(16:31:42) 254229402 http://www.....com:2082/frontend/x3/index.html
(16:41:32) 254229402 Your Code Editor is now loading since abou 10 Minutes
(16:41:50) 254229402 how long will it take until I can work with the editor - tomorrow??
(16:48:21) 254229402 http://www.our_customer.com/projects/joint-implementation/
(16:48:22) 254229402 Warning: exec() has been disabled for security reasons in /home/.../public_html/1/t3abc/t3lib/class.t3lib_stdgraphic.php on line 2532

Warning: exec() has been disabled for security reasons in /home/.../public_html/1/t3abc/t3lib/class.t3lib_stdgraphic.php on line 2532

Warning: exec() has been disabled for security reasons in /home/.../public_html/1/t3abc/typo3/sysext/cms/tslib/class.tslib_fe.php on line 3640

Warning: implode() [function.implode]: Invalid arguments passed in /home/.../public_html/1/t3abc/typo3/sysext/cms/tslib/class.tslib_fe.php on line 3642
(16:48:32) 254229402 still no [ictures
(19:09:21) 254229402 H E L L O
(19:09:34) 254229402 W E are waiting the wholed daz long
(19:09:45) 254229402 we can't access ssh
(19:10:33) 254229402 Your IP address is 118.173.74.222
(19:11:12) 254229402 24/7 Support is where???
(19:14:16) 254229402 Ashley where are you we are waiting since this morning for a solution already
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Andreas Becker an level2
Details anzeigen 21. Sep. (Vor 3 Tagen)

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NO CHAT ON 19th. September NO 24/7 SUPPORT AVAILABLE

CHAT FROM 18th September
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Andreas Becker an level2
Details anzeigen 21. Sep. (Vor 3 Tagen)

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YOU NEED TO LOOK ON NUCLEUS !!!!

AS ALL FILES WERE ON THE MOVE FROM NUCLEUS TO TITAN THRU YOUR TECHNICIAN
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Andreas Becker an level2
Details anzeigen 21. Sep. (Vor 3 Tagen)

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OF COURSE WE WILL ADD THIS COMPLETE INCIDENT TO EVEN MORE BLOGS

AS IMHOSTED TECHNICIANS HAVE

DELETED ALL OUR SITES
DELETED ALL OUR FILES
DELETED ALL OUR REDIRECTS
DELETED ALL OUR FOLDERS
DELETED ALL FOLDERS WITH NUMBERS!!!

IF I DON'T SEE ALL OUR FILES AND SITES AND FOLDERS BACK IN 30 MINUTES!!!


2008/9/21 Andreas Becker
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HOW STUPID ARE YOU


WE DON'T NEED AN IP ADDED BUT WE NEED OUR FILES AND FOLDERS BACK


2008/9/21

Hello,

I extremely for the inconvenience caused to you in this regard.

I have added the IP 118.173.74.222 in the ssh access list. You can now access ssh without any issues.

Certain configurations in the server needs to be changed immediately for security reason. I sincerely apologize for this.

I would be grateful if you kindly remove your post from the blog and I assure you that you will get excellent support from us.


Let me know if you have any concerns.
______________________________________________
Best Regards,
Joe S.
Technical Supervisor, Level2

Notice: The supervisor can only help when standard support channels fail. Ensure you always reference a ticket# number when responding.
______________________________________________

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Rate ticket response: http://esupport24.com/qa/rate.php?id=1775405&t=16

IMHOSTED BLOCKING exec() and others DAY 4

Hello Andi,

Thank you for your email.

Please let us know if you are ready for the account transfer. Also be informed that we can transfer your account in the off-peak hours which is around 8 hours from now.

We will get back to you before the transfer starts and after it ends.

Do get back to us in case you need any assistance in this regard.
----------------------------------------------------------------------
Best Regards,
Shane
Technical Support

Hello,

Subject: EMERGENCY!!!!! ALL FILES AND FOLDERS AND SITES MISSING - [SiteDown : Unsure]
Your unique ticket number: [AJU-56020-774].

This is an automated response to advise that your query is now being processed and will be answered shortly. Rest assured we will do our best to respond to your query promptly.

If you choose to reply by email, please leave the email subject unedited.

Useful Links:
Support Center: http://support.imhosted.com/
Help Desk (Open/Track Tickets): https://support.imhosted.com/helpdesk/
Network Status/Announcements: http://support.imhosted.com/netstatus/
KBase/FaQ: http://support.imhosted.com/kb/

Do you have an issue that's not resolved? Call us! Phones open from 9am-5pm CST Mon-Fri.
To ensure speedy replies, please ensure you have a ticket open so we can reference it.

Phone Support: (877) 322-7003

ImHosted.Com Customer Care


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Andreas Becker an support
Details anzeigen 20. Sep. (Vor 4 Tagen)

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Hi Shane

For me off peak is starting now
as I go now to bed hahaha - I am in GMT+7

So it would be good if you just please start right now and tomorrow morning I can start working again in about 8 hours time from now.

Thanks a lot

Andi

2008/9/20
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Thanks a lot!
Greetings from ICT Innovation Paradise
Andi

Blog: http://andibecker.lisandi.com
Map: http://maps.lisandi.com
Album: http://pics.lisandi.com
Videos: http://video.lisandi.com

Projects: http://www.t3log.info
T3Pack - TYPO3 Development, TEAM 3 - Eternal Project Management
LisAndi Co. Ltd. - The future is within us! POWER4 - The empowering people!
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Andreas Becker an support
Details anzeigen 20. Sep. (Vor 4 Tagen)

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Hi Shane

What is going on

we waited now 48 hours with no results from yur sites in solving th e problems your server mess has caused on nuclear

Now again we already wait another 48 hours that you move our account
Apache version 1.3.41 (Unix)
PHP version 4.4.8
MySQL version 4.1.22-standard-log



I just checked and it is still even now PHP 4!!!!

How can!!!

we had PHP 5 before already since about 1 year

You asked me to send you mine OK and I send it already many times and nobody is moving the account. As you probably can suggest this is harming our business.

I told already Ashley that we want to move back our sites from Servage because of there not responding support. If now imhosted is doing the same thing we will suggest all our customers to move from imhosted to servage as one BIG plus at servage is there panel - here lots of stuff can be don even creating of shortcuts which can't be done at imhosted.

So please let us know in the next 2 hours where you are going as we need to WORK and not to wait until imhosted moves our account to a modern state of the art server with PHP 5.2.6., MYSQL 5.**, Apache 2.**, GraphicMagick/Imagemagick, ...

Andi

2008/9/20 Andreas Becker
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Andreas Becker an support
Details anzeigen 20. Sep. (Vor 3 Tagen)

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Hi

I see that we have now PHP 5.2.6
but still MySQl 4
and Apache 2

also ALL OUR subdomains from Lisandi.com have lost their redirects
could you please repair this as it took us yesterday the whole day to
get all our lisandi subdomains connected to our TV channels. We have a
whole bunch of subdomains and customes are already complaining

That is why we actually checked the site and discoverd that you messed
it up again!
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Andreas Becker an support
Details anzeigen 20. Sep. (Vor 3 Tagen)

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Yep you deleted ALL redirects

Thanks a lot - how much will you pay us to get everything back in place NOW!

Imhosted costs us a whole bunch of money

Andi

Could you now please move our account to MySQL 5 and Apache 2 like you
already said 2 days agao

Thanks
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Andreas Becker an support
Details anzeigen 20. Sep. (Vor 3 Tagen)

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PLEASE READ BELOW THE YELLOW MARKED PARTS

NEVER EVER WE ALLOWED YOU TO MOVE OUR SIDE TO A SERVER WHERE IS ONLY
ONE COMPONEND AVAILABLE

WE NEED
PHP 5.2.6+
MYSQL 5.+
APACHE 2.+
IMAGEMAGICK/GRAPHICSMAGICK

EXACTLY THIS WE ALLOWED AND THIS WAS ALSO VERIFIED BY SHANE SEE BELOW!!!

TITAN SERVER is Apache 1, MySQL4 and PHP5.2.6 - >> in other words it
qualifies NOT for the move as we already told you many times that we
need a MODERN SERVER with ALL Requirements available like stated
above.

ANdi

PLEASE SCROLL DOWN AND READ THE MAILS YOU WROTE!! Yu said you will
move it to MYSQL 5+ PHP5.2.6+ AND APACHE 2.+
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Andreas Becker an support
Details anzeigen 20. Sep. (Vor 3 Tagen)

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Server Name titan
cPanel Version 11.23.6-STABLE
cPanel Build 27225
Theme x3
Apache version 1.3.41 (Unix)
PHP version 5.2.6
MySQL version 4.1.22-standard-log

THIS IS WRONG!!!

Where is your 24/7 Support?
There is nobody online
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Andreas Becker an support
Details anzeigen 20. Sep. (Vor 3 Tagen)

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It is not only the subdomains which are down but ALL our DOMAINS

check http://our_customer.com/
what have you done???

Andi

2008/9/20, Andreas Becker :
> Server Name titan
> cPanIel Version 11.23.6-STABLE
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Andreas Becker an support
Details anzeigen 20. Sep. (Vor 3 Tagen)

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subdomains for ... directing to the right google space from us:
bypass 4 KB 0755
cal 4 KB 0755
docs 4 KB 0755
igoogle 4 KB 0755
mail 4 KB 0755
maps 4 KB 0755
read 4 KB 0755
video

subdomains for ... directing to our mogulus TV Channels
cocopapa 4 KB 0755
drumming 4 KB 0755
go4 4 KB 0755
hope4you 4 KB 0755
lisandi 4 KB 0755
magento 4 KB 0755
montessori 4 KB 0755
phuket 4 KB 0755
power4 4 KB 0755
spots 4 KB 0755
studio 4 KB 0755
t3pack 4 KB 0755
thaipo3 4 KB 0755
typo3

subdomains for ... directing to our picasaweb spaces
cocopapa

subdomains for ... directing to our private spaces at imhosted
anakin 4 KB 0755
andi 4 KB 0755
benjamin 4 KB 0755
eagleswings 4 KB 0755
lisa 4 KB 0755
skybird 4 KB 0755
skype 4 KB 0755
vanessa

subdomains for ... directing to our company spaces at imhosted
coltd 4 KB 0755
ee 4 KB 0755
rs 4 KB 0755
ws

domains of our sites which have actually working since over 1 year
since you started to modify the servers with the new cpanel
our_customer.com
all other our_customer.com and ourcustomer.com domains direct
to our_customer.com

Our main domain is not accessible anymore
...

all other domains aren't accessible at all!!!

We need our sites running and not crashed!!
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Andreas Becker an support
Details anzeigen 20. Sep. (Vor 3 Tagen)

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All our NUMBERED Folders are missing as They contain the actual websites!!!!

what have you done??
1
101
102

where are they?
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Andreas Becker an support
Details anzeigen 20. Sep. (Vor 3 Tagen)

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Calling http://....com/
people can access all our folders without any problems!
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Andreas Becker an support
Details anzeigen 20. Sep. (Vor 3 Tagen)

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All our blogspot redirects from lisandi subdomains are gone
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Andreas Becker an support
Details anzeigen 20. Sep. (Vor 3 Tagen)

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All our ... subdomains redirecting to blogspot accounts are gone
andibecker 4 KB 0755
apapococ 4 KB 0755
papachat 4 KB 0755
phuketphuket 4 KB 0755
visitandi
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Andreas Becker an support
Details anzeigen 20. Sep. (Vor 3 Tagen)

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CHAOS
ALL OUR DATABASES ARE UTF8-UNICODE-CI

AND YOUR NEW DATABASE HAS CHANGED EVERYTHING TO LATIN-SWEDISH-CI

AND NONE OF OUR SITE WILL BE DISPLAYED AS WE NEED UTF8 TO DISPLAY
SOUTHEAST ASIAN LANGUAGES LIKE BEFORE!!!
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Andreas Becker an support
Details anzeigen 20. Sep. (Vor 3 Tagen)

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ALL DATA BASES WHICH HAVE BEEN ALL UTF8 ARE NOW WRONG WITH LATIN

InnoDB utf8_general_ci 32.0 KiB -
225 table(s) Sum ~38,066 MyISAM latin1_swedish_ci 44.8 MiB 0 B
Check All / Uncheck All

HERE NO LATIN1_SEWDISH_CI APPEARED BEFORE, THIS WAS ALL UTF8

ALL OTHER OF OUR DATABASE HAVE THE SAME PROBLEM AND I GUESS ALSO ALL
TABLES IN THESE DATA BASES.

THIS IS CAUSED AS YU MY.INI IS MISSING THE UTF8 AND HANDSHAKE SETTINGS
- THE ONE BEFORE HAD IT!
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Andreas Becker an support
Details anzeigen 20. Sep. (Vor 3 Tagen)

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WHERE IS YOUR 24/7 SUPPORT????
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Andreas Becker an support
Details anzeigen 20. Sep. (Vor 3 Tagen)

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As you changed most of the database settings completly to swedish we
have now strange signs in the databases.

Schön, dass euch mein Tagebuch gefällt.Und noc...
Schon recht früh hat mich heut der JRD-Shop ( als...
and so on
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Andreas Becker an support
Details anzeigen 20. Sep. (Vor 3 Tagen)

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E M E R G E N C Y


I NEED IMMEDIATE ACCESS TO THE FOLDER http://....com/skype and to the folder http://....com/lisa
Those two folders hold very important Documents which need to be available Online!!!!

Our Lawyer in Germany just called me and told me that he can't access those files!
I checked and saw that even the complete folders are missing!!
Also we need our site http://our_customer.com back which was in folder 101

the our_customer.com and all other our_customer.com domains with folders where symlinks to the folder
101/our_customer.com

These three things need to be available IMMEDIATELY!!!

Thanks Andi

IMHOSTED BLOCKING exec() and others Day 3

Hello Andreas,

Thank you for your email.

Please note that we have provided ssh access to the requested IP. Please note that you have enabled ssh access from multiple IPs.

Also kindly confirm us if you still want an account transfer to a server having MySQL 5.*.

Do get back to us in case you need any assistance in this regard.
----------------------------------------------------------------------
Best Regards,
Shane
Technical Support


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Andreas Becker an support
Details anzeigen 19. Sep. (Vor 5 Tagen)

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Yes

I NEED MySql 5 as I already said and actually I hoped that it is already done!
ELLG the social network No 1 is running only on mysql5 same Magento shop No 1 and many other applications Mysql 4 is historic stoneage I need MySQL5


Andi

2008/9/19
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--
Thanks a lot!
Greetings from ICT Innovation Paradise
Andi

Blog: http://andibecker.blogspot.com
Map: http://tinyurl.com/6a4bg5
Album: http://picasaweb.google.com/cocopapa
Videos: http://tinyurl.com/5vs389
Projects: http://www/t3log.info
T3Pack - TYPO3 Development, TEAM 3 - Eternal Project Management
LisAndi Co. Ltd. - The future is within us! POWER4 - The empowering people!
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support@imhosted.com an ab.becker
Details anzeigen 19. Sep. (Vor 5 Tagen)

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Hello ,

We are looking into the issue .
We will be updating on this soon.

Feel free to write in for further queries.
==========================================
Regards,
Sam
Technical Team

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Andreas Becker an support
Details anzeigen 19. Sep. (Vor 4 Tagen)

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Hi
when will I be able to continue work with MySQl 5??

I need to know this as we already wasted 2 days because of the ssh and those php problems your new server configurations caused to sunisa-ranckcom
Please let me know
Andi

2008/9/19
Hello ,
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--
Thanks a lot!
Greetings from ICT Innovation Paradise
Andi

Blog: http://andibecker.blogspot.com
Map: http://tinyurl.com/6a4bg5
Album: http://picasaweb.google.com/cocopapa
Videos: http://tinyurl.com/5vs389
Projects: http://www/t3log.info
T3Pack - TYPO3 Development, TEAM 3 - Eternal Project Management
LisAndi Co. Ltd. - The future is within us! POWER4 - The empowering people!
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Andreas Becker an support
Details anzeigen 19. Sep. (Vor 4 Tagen)

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Hi

Have you moved the site to the MYSQL5 Server? We need to continue our work! Please let us know!
Thanks
Andi

2008/9/19 Andreas Becker
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support@imhosted.com an ab.becker
Details anzeigen 19. Sep. (Vor 4 Tagen)

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Hello,

We are working on the issue and we will update you soon.

Feel free to get back to us for any further assistance and query.
=========================
Regards,
William
Technical support




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support@imhosted.com an ab.becker
Details anzeigen 19. Sep. (Vor 4 Tagen)

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Andreas Becker an support
Details anzeigen 19. Sep. (Vor 4 Tagen)

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I need a time frame so I can plan my work as we need to work tomorrow and also on sunday to get things moved
Please give me a timeframe as at the moment our imhosted account don't get changed because we don't want to interfer the move to the new server.

Thanks
Andi

2008/9/19
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Thanks a lot!
Greetings from ICT Innovation Paradise
Andi

IMHOSTED BLOCKING exec() and others DAY 2

Hello Andreas,

Thank you for your email.

we are extremely sorry for the delay in response.

Please note that the link http://www.our_customer.com/projects/clean-development-mechanism/ is working fine.

Kindly let us know the exact path where you are getting this error,so that we can recreate the issue at our end.

Do get back to us in case you need any assistance in this regard.
----------------------------------------------------------------------
Best Regards,
Shane
Technical Support


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Andreas Becker an support
Details anzeigen 18. Sep. (Vor 6 Tagen)

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I can't say that our_customer is working fine

It shows error messages over and over!
http://www.our_customer.com/

and it is terribly slow

None of the graphics show up? Yesterday they were still there now even they are gone - what are you doing?

Please give us an answer immediately
Andi

2008/9/18
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--
Thanks a lot!
Greetings from ICT Innovation Paradise
Andi

Blog: http://andibecker.blogspot.com
Map: http://tinyurl.com/6a4bg5
Album: http://picasaweb.google.com/cocopapa
Videos: http://tinyurl.com/5vs389
Projects: http://www/t3log.info
T3Pack - TYPO3 Development, TEAM 3 - Eternal Project Management
LisAndi Co. Ltd. - The future is within us! POWER4 - The empowering people!
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Andreas Becker an support
Details anzeigen 18. Sep. (Vor 6 Tagen)

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http://www.our_customer.com/home/slogan/
Warning: exec() has been disabled for security reasons in /home/.../public_html/1/t3abc/t3lib/class.t3lib_stdgraphic.php on line 2532

Warning: exec() has been disabled for security reasons in /home/.../public_html/1/t3abc/typo3/sysext/cms/tslib/class.tslib_fe.php on line 3640

Warning: implode() [function.implode]: Invalid arguments passed in /home/.../public_html/1/t3abc/typo3/sysext/cms/tslib/class.tslib_fe.php on line 3642


http://www.our_customer.com/
no pictures at all

http://www.our_customer.com/emissions-and-certificates/reductions/
Warning: exec() has been disabled for security reasons in /home/.../public_html/1/t3abc/t3lib/class.t3lib_stdgraphic.php on line 2532

Warning: exec() has been disabled for security reasons in /home/.../public_html/1/t3abc/t3lib/class.t3lib_stdgraphic.php on line 2532

Warning: exec() has been disabled for security reasons in /home/.../public_html/1/t3abc/t3lib/class.t3lib_stdgraphic.php on line 2532

Warning: exec() has been disabled for security reasons in /home/.../public_html/1/t3abc/typo3/sysext/cms/tslib/class.tslib_fe.php on line 3640

Warning: implode() [function.implode]: Invalid arguments passed in /home/.../public_html/1/t3abc/typo3/sysext/cms/tslib/class.tslib_fe.php on line 3642

and so on

------------------------
NOTHING is working fine here!!!!
Please check

2008/9/18 Andreas Becker
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Andreas Becker an support
Details anzeigen 18. Sep. (Vor 6 Tagen)

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simply enable exec()

then it will work again I guess
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Andreas Becker an support
Details anzeigen 18. Sep. (Vor 6 Tagen)

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lisandi 1:00 PM
Good morning Ashley
00:43
Yuor Import functionality sucks
00:55
it is simply impossible to get our data base in
00:57
a fatal error or timeout occurred while processing this directive]
01:16
we tried the Backup from cpanel - cpanel is crab
01:37
we tried phpmyadmin even it allows 51.000kb it shows timeouts
01:48
we only want to impirt abou 10 - 15 MB
02:07
isn't there a very simple way like at servage
02:17
here we upload the file to the root directory
02:22
click on the file
02:27
choose the database
02:32
and it gets imported
02:35
such easy
02:48
and it is working with any size even with 200mb
03:27
firts we thought movingoour stuff from srvage to imhosted but today sucks
03:34
imhosted is totally slow
04:00
our our_customer page shows errors even we havn't done anything on this site since oevr 1 year
04:13
we can't upload our databases
04:51
permissions are wrong I gues will be the next problem as on imhosted we can't choos like at servage YOU or Webserver - in our case
04:57
lisandi oder nobody
05:23
Any solutions as this isn't working like this
13:02
Is somebody there?
28:36
H E L L O
28:51
I S T H E R E S O M R B O D Y 24/7
28:55
???
29:20
we need your help as your system is blocking
36:07
HELLO???
36:28
hmm I thought you are 24/7 and better then servage
36:38
isn't actually like this hmm
36:43
nobody there
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support@imhosted.com an ab.becker
Details anzeigen 18. Sep. (Vor 5 Tagen)

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Hello,

Please check now our_customer is working fine without any errors. If you're unable to import the database, please upload a .sql form of the database, we'll restore it for you.
Note: the data base should be in the form lisandi_database name.
-----------------------------------------
Jase P
Technical Team


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Andreas Becker an support
Details anzeigen 18. Sep. (Vor 5 Tagen)

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It is not working Jase and I export the database at servage and have no chance to put in in the form ..._something!


No not working
46:24
Warning: exec() has been disabled for security reasons in /home/.../public_html/1/t3abc/t3lib/class.t3lib_stdgraphic.php on line 2532

Warning: exec() has been disabled for security reasons in /home/.../public_html/1/t3abc/t3lib/class.t3lib_stdgraphic.php on line 2532

Warning: exec() has been disabled for security reasons in /home/.../public_html/1/t3abc/t3lib/class.t3lib_stdgraphic.php on line 2532

Warning: exec() has been disabled for security reasons in /home/.../public_html/1/t3abc/typo3/sysext/cms/tslib/class.tslib_fe.php on line 3640

Warning: implode() [function.implode]: Invalid arguments passed in /home/.../public_html/1/t3abc/typo3/sysext/cms/tslib/class.tslib_fe.php on line 3642
46:32
http://www.our_customer.com/planning/strategies-and-tasks/
46:39
and still not showing pictures

2008/9/18
Hello,
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--
Thanks a lot!
Greetings from ICT Innovation Paradise
Andi

Blog: http://andibecker.blogspot.com
Map: http://tinyurl.com/6a4bg5
Album: http://picasaweb.google.com/cocopapa
Videos: http://tinyurl.com/5vs389
Projects: http://www/t3log.info
T3Pack - TYPO3 Development, TEAM 3 - Eternal Project Management
LisAndi Co. Ltd. - The future is within us! POWER4 - The empowering people!
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Andreas Becker an support
Details anzeigen 18. Sep. (Vor 5 Tagen)

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Sorry but where is your 24/7 support??? our sites aren't running now since over 48 hours and still show these errors and absolutly no graphics even nobody has done anything on these sites since 1 year and they were perfect before!!!

2008/9/18 Andreas Becker
It is not working Jase and I export the database at servage and have no chance to put in in the form lisandi_something!
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Andreas Becker an support
Details anzeigen 18. Sep. (Vor 5 Tagen)

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Hello is somebody doing the support at Imhosted - our problem is still not solved
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support@imhosted.com an ab.becker
Details anzeigen 18. Sep. (Vor 5 Tagen)

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Hello,

In that case, please upload the .sql form of the database inside the home directory. We'll restore it for you.
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Andreas Becker an support
Details anzeigen 18. Sep. (Vor 5 Tagen)

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It is not the sql it is still the our_customer website
no pictures and still the exec() problem please enable exec again

2008/9/18
Hello,
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--
Thanks a lot!
Greetings from ICT Innovation Paradise
Andi

Blog: http://andibecker.blogspot.com
Map: http://tinyurl.com/6a4bg5
Album: http://picasaweb.google.com/cocopapa
Videos: http://tinyurl.com/5vs389
Projects: http://www/t3log.info
T3Pack - TYPO3 Development, TEAM 3 - Eternal Project Management
LisAndi Co. Ltd. - The future is within us! POWER4 - The empowering people!
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support@imhosted.com an ab.becker
Details anzeigen 18. Sep. (Vor 5 Tagen)

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Hello ,

Exec function is disabled on the server.
Please note that ours is a shared server and it is disabled due to security reasons.

Feel free to write in for further queries.
==========================================
Regards,
Sam
Technical Team

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Andreas Becker an support
Details anzeigen 18. Sep. (Vor 5 Tagen)

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The problem is now ho to get TYPO3 running as you can't disable features which have been in use all the time without notifying the users.
Have a look to our_customer it is still showing those exec() errors - so please provide a solution BEFORE you shut down stuff!
This site is down and even our pictures are not showing up??

What else have you disabled??

If you disable exec, then lots of TYPO3 installations won't run anymore as you can see here and we have to recommend also other hosters >> have a look to apapococ.blogspot.com - we could also fill this up with this conversation here why not!

So please be so nice and sove this problem YOU have caused by shutting down components which have been in place since years with out problems.

++ You Code editor isn't working
cpanel is not showing grafics too
and it is sooooooooooooooooooooooooooooooooooooooooooooooooooooooo sloooooooooooooooooooooooooooooooooooooooow

real crap this cpanel

So please solve the problem with the images and the error messages on our_customer

You already messed up once a comleat website with your savemode horror in 2005 in August - and you didn't solved the problem sufficiently. so please do it now so that the site is running again like before.

2008/9/18
Hello ,
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--
Thanks a lot!
Greetings from ICT Innovation Paradise
Andi

Blog: http://andibecker.blogspot.com
Map: http://tinyurl.com/6a4bg5
Album: http://picasaweb.google.com/cocopapa
Videos: http://tinyurl.com/5vs389
Projects: http://www/t3log.info
T3Pack - TYPO3 Development, TEAM 3 - Eternal Project Management
LisAndi Co. Ltd. - The future is within us! POWER4 - The empowering people!
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Andreas Becker an support
Details anzeigen 18. Sep. (Vor 5 Tagen)

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Hi

Now we have another MAJOR Problem

Requirements

Elgg 1.0 requires a system running PHP 5.2+ as an Apache mod (not in CGI mode or safe mode) with GD extensions, MySQL 5+ and a version of the Apache web server with mod_rewrite installed. OpenSocial requires Mcrypt; Elgg 1.1 SOAP extensions will require the PHP SOAP library.



Imhosted is NOT uptodate as they are still working with an very old MYSQL4 and other old requirements



Could you please enable Mysql 5+, and the other neede apps



Thanks


2008/9/18 Andreas Becker
The problem is now ho to get TYPO3 running as you can't disable features which have been in use all the time without notifying the users.
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Andreas Becker an support
Details anzeigen 18. Sep. (Vor 5 Tagen)

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you cant recursively change permissions

not good as it is simply impossible to click Thousands of fil ;-)
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Andreas Becker an support
Details anzeigen 18. Sep. (Vor 5 Tagen)

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BIG PROBLEM while elgg 0.9 was running still on MYSQL 4 we need now MYSQL 5

Elgg error: Elgg does not support PHP 4."

-----------------------------------------------------
Please change and update your system

Thanks

Andi

>>>>>>>>>> And please solve the errors on sunisa-ranck.com which you caused
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Andreas Becker an support
Details anzeigen 18. Sep. (Vor 5 Tagen)

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H E L L O
09:34
W E are waiting the wholed daz long
09:45
we can't access ssh
10:33
Your IP address is 118.173.74.222
11:12
24/7 Support is where???
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support@imhosted.com an ab.becker
Details anzeigen 18. Sep. (Vor 5 Tagen)

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Hello ,

There is no block of IP at our end , also we have checked your ssh status and its enabled.
We have a current version of mysql 4 on the server which your domain is hosted.
If you need mysql 5 ,and php 5 with apache module we can move your domain to another server which have mysql 5 and which runs PHP 5.2 as an Apache module.
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Andreas Becker an support
Details anzeigen 18. Sep. (Vor 5 Tagen)

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2008/9/18
Hello ,
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Hi Sam

Please move my domain to another server as I need MySql 5 to run Elgg
Thanks

The IP is blocked we talked about this already yesterday was the 118 ranges are still missing at your site and I am waiting to receive them from TOT My current IP is Your IP address is 118.173.87.160 and this blocked as it is not in the ranges you already have!

I will send you the ranges as soon as I have them

But please move te complete account to a mysql5 php5.2 apache2 server if possible it should have imagemagick and graphicsmagick available too (needed for TYPO3)

Thanks

How long will the move take?
Please let me know
Thanks
Andi

IMHOSTED BLOCKING exec() and others

[imh #NRS-24327-549]: exec() error - [Other : Nuclear] Posteingang X
support@imhosted.com an ab.becker
Details anzeigen 17. Sep. (Vor 6 Tagen)

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Hello,

Subject: exec() error - [Other : Nuclear]
Your unique ticket number: [NRS-24327-549].

This is an automated response to advise that your query is now being processed and will be answered shortly. Rest assured we will do our best to respond to your query promptly.

If you choose to reply by email, please leave the email subject unedited.

Useful Links:
Support Center: http://support.imhosted.com/
Help Desk (Open/Track Tickets): https://support.imhosted.com/helpdesk/
Network Status/Announcements: http://support.imhosted.com/netstatus/
KBase/FaQ: http://support.imhosted.com/kb/

Do you have an issue that's not resolved? Call us! Phones open from 9am-5pm CST Mon-Fri.
To ensure speedy replies, please ensure you have a ticket open so we can reference it.

Phone Support: (877) 322-7003

ImHosted.Com Customer Care


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support@imhosted.com an ab.becker
Details anzeigen 17. Sep. (Vor 6 Tagen)

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Hello,

We are working on the issue and will update you soon

Feel free to get back to us for any further assistance and query.
=========================
Regards,
William
Technical Support







---------
Rate ticket response: http://esupport24.com/qa/rate.php?id=1774650&t=40

IMHOSTED STILL BLOCKING THE SITES

(10:46:03) 254229402 good advertisement sorry
(10:47:09) 300772025 please check your global ip from http://whatismyip.com/
(10:47:29) 254229402 I have already send you the global IP about 1 hour ago SORRY!
(10:47:34) 254229402 please read the chat
(10:48:18) 254229402 you can even see that we did on our blog
(10:48:19) 254229402 http://apapococ.blogspot.com/
(10:48:44) 254229402 (10:16:50) 254229402 123.123.123.123
(10:48:59) 254229402 the real IP wasn't published on our blog of course
(10:49:27) 254229402 Your IP Address Is 123.123.123.123
(10:52:03) 254229402 Server unexpectedly closed network connetcion
(10:52:07) 254229402 STILL
(10:52:30) 254229402 Parse error: syntax error, unexpected T_STRING, expecting T_VARIABLE or '$' in /home/domain/public_html/0/domain-com/typo3conf/ext/cooluri/class.tx_cooluri.php on line 37
(10:52:33) 254229402 ourdomain.com
(10:52:37) 254229402 still down
(10:52:51) 254229402 we have NO chance to enter our sites
(10:52:55) 254229402 nor thru backend
(10:52:59) 254229402 nor thru cpanel
(10:53:05) 254229402 nor thru ssh
(10:53:13) 254229402 becasue you mass things up since yesterday
(10:53:36) 254229402 because of the stupid problem from cpanel you weren't able to solve
(10:53:56) 254229402 ONLY the "o" did not display our files and you should solve THIS problem
(10:53:59) 254229402 RESULT
(10:54:11) 254229402 you braought ALL OUR SITES DOWN in SECONDS
(10:54:19) 254229402 Brilliant support at IMHOSTED
(10:54:34) 254229402 How can you ruin your business - go to imhosted
(10:54:58) 254229402 Please thing about how you will compensate this whole problem financially!!!
(10:55:27) 254229402 we are offline because of a problem your ASHLEY support was causing
(10:56:05) 254229402 Check back our last chats and you will discover that ALWAYS the ASHLEY SUPPORT was causing problems even in the past
(10:56:34) 254229402 so 2005 in July and again in 2006 in May when he brougt down our sites for months
(10:56:40) 254229402 now again
(10:56:59) 254229402 Try to get your DIJO = PREMIUM support staff running\
(11:00:56) 254229402 People and our customers want to monitor about imhosted service
(11:01:18) 254229402 so we will put all our conversations online visible for everybody
(11:01:27) 254229402 simply be informed
(11:01:31) 254229402 thanks
(11:05:09) 254229402 Invalid file: 0!
(11:05:22) 254229402 cpanel again don't recognizes the "0" file
(11:13:40) 254229402 we still need ssh access
(11:48:55) 254229402 WE STILL CAN'T ACCESS SSH
(11:49:10) 254229402 WE STILL CAN'T ACCESS OUR PAGE ON domain.com
(11:49:35) 254229402 WE STILL CAN'T ACCESS customer.com from backend because you set the wrong permissions
(11:50:19) 254229402 0 Folder STILL SHOWS AS INVALID FILE IN CPANEL
(11:50:31) 254229402 but it is a FOLDER
(12:43:25) 254229402 We still can't access ssh and we still have errors on domain.com
(14:57:36) 254229402 we are still waiting for ssh access we already submitted you our IP about 5 HOURS ago
(14:57:52) 254229402 we STILL have the error on domain.com
(14:58:13) 254229402 we STILL can't work in the Backend of customer.com because of your permission problems
(15:13:52) 254229402 WE STILL CANT SEE THE PROBLEM AND MANGEE IT AS WE STILL HAVE NO SSH ACCESS DON'T YOU GET IT???
(15:32:14) 254229402 Your IP Address Is 123.123.123.123
(15:32:22) 254229402 we still have NO SSH ACCESS

IMHOSTED BLOCKING SITES?

(09:53:45) 254229402 Hi Ashley
(09:53:53) 254229402 You have also blocked our ssh
(09:54:01) 254229402 so we really can't change anything
(09:54:10) 300772025 hi
(09:54:12) 254229402 it is really a pitty
(09:54:18) 254229402 Domain.com
(09:54:31) 254229402 we need ssh access like before the 3 years
(09:55:19) 254229402 also you made changes in Domain.com and now the site is showing a string error. Somewhere while doing your changes it sems you have forgotten a ";" somewhere
(09:55:27) 300772025 please post a ticket on this issue .so that we can look it in a better manner
(09:55:35) 254229402 the Domain site worked poerfectly before
(09:55:43) 254229402 sorry we already posted lots of tickets
(09:55:49) 254229402 since yesterday morning
(09:56:20) 254229402 [imh #HLY-16003-625]
(09:56:23) 254229402 check it
(09:56:37) 254229402 we are still waiting as we still can't do the changes
(09:56:48) 254229402 we need SSH ACCESS NOW
(09:57:14) 254229402 as we start working NOW and we alkready LOST ONE COMPLETE DAY because of the mass imhosted has done!!!
(09:58:11) 254229402 we need to get the site customer.com on their new destination outside of the folder "0" running NOW as the customer will be here in about 15 Minutes do you understand!!!
(09:58:24) 254229402 He is coming because his site was down the whole day yesterday
(09:58:39) 254229402 because of Y)OU
so please enable our SSH Access again
(09:58:41) 254229402 NOW
(09:58:56) 254229402 IMMEDIATELY like it was possible until YESTERDAY!!!
(09:59:57) 300772025 it seems there is no problem with the shell access
(10:00:06) 300772025 PLease give your global ip
(10:01:09) 254229402 it is changing all time
(10:01:31) 254229402 we already gave you the complete list and since 3 years it was enabled like this and working perfectly
(10:02:06) 254229402 look back in our tickets and you will find a long list woith all possoible domains. They were ALL already enabled
(10:04:20) 254229402 (10:12:34) 300772025 We are able to ftp into your account
(10:12:49) 300772025 there must be some issues with the ftp client settings
(10:13:32) 254229402 hmm question is what?
(10:13:36) 254229402 thx
(10:14:01) 300772025 quit
(10:14:06) 300772025 sorry
(10:14:10) 300772025 mistype
(10:14:15) 254229402 :-)
(10:14:58) 300772025 let me know that you are having ssh access?
(10:15:20) 254229402 moment I try
(10:16:10) 254229402 yep ssh is working
(10:16:15) 254229402 filezilla also
(10:16:21) 254229402 only psftp not
(10:16:29) 300772025 Provide me with global IP from http://whatismyip.com
(10:16:50) 254229402 123.123.123.123
(10:18:09) 300772025 Please check now
(10:18:26) 254229402 no
(10:19:08) 300772025 Can you check your ftp client setting
(10:19:18) 254229402 user ourname
(10:19:25) 254229402 pw same like with ssh
(10:19:44) 254229402 21
(10:19:48) 254229402 imhosted.com
(10:19:48) 300772025 your cPanel password
(10:19:53) 254229402 or ftp.imhosted.com
(10:20:00) 254229402 ourpassword
(10:20:01) 300772025 Try with port 22
(10:20:52) 300772025 ftp://ourdomain.com
(10:21:04) 254229402 on 22 it is even not connecting
(10:21:42) 300772025 for ftp you need to use ftp://oursomain.com or ftp.ourdomain.com
(10:22:09) 254229402 yep both not working
(10:04:27) 254229402 Here the protokoll from JULY
(10:04:49) 254229402 you can see ssh was working perfect
(10:05:39) 254229402 300772025 We have enabled your global IP for ssh access
(10:36:46) 254229402 thx
(10:37:27) 300772025 Welcome
(10:07:21) 254229402 Your IP Address Is 123.123.123.123
(10:07:38) 254229402 perhaps this changes in the next 5 minutes or perhaps in an hour
(10:07:52) 254229402 we have here about 5 - 10 different IPs a day!
(10:09:34) 254229402 http://ourdomain.com/
(10:09:44) 254229402 Parse error: syntax error, unexpected T_STRING, expecting T_VARIABLE or '$' in /home/ourdomain/public_html/0/ourdomain.com/typo3conf/ext/cooluri/class.tx_cooluri.php on line 37
(10:10:00) 254229402 This is a problem you caused YESTERDAY so please fix it NOW
(10:10:51) 254229402 http://www.ourdomain.com/typo3/alt_main.php
(10:10:58) 254229402 Fatal error: Call to undefined function: iconv() in /home/ourdomain/public_html/0/ourdomain-com/typo3_src/t3lib/class.t3lib_cs.php on line 611
(10:11:13) 254229402 we can't even get in the backend or in any other part
(10:11:21) 254229402 so we have absolutly no chance to fix it
(10:11:25) 254229402 NO ssh
(10:11:35) 254229402 NO ourdomain.com
(10:11:40) 254229402 NO Backend Access
(10:11:47) 254229402 because off your problems
(10:11:54) 254229402 with your crappy cpanel
(10:12:02) 254229402 sorry get up and fix it
(10:12:34) 254229402 All these sites were perfectly working since over one year!!!
(10:12:38) 254229402 without any problems
(10:13:14) 254229402 the problems started yesterday because you installed a new BUGGY cpanel which defines folders starting with "0" as NULL
(10:13:31) 254229402 THIS IS ABSOLUTLY NOT OUR PROBLEM HERE
(10:14:34) 254229402 IT WAS YOUR ASHLEY SUPPORT MAN/WOMAN CAUSING THE PROBLEM CHECK BACK THE HISTORY INCHAT|
YOU ALREADY WROTE THAT IT WAS YOUR PROBLEM!!!
(10:17:21) 254229402 Warning: fopen(/home/ourdomain/public_html/customer.com/typo3temp/llxml/xml_b1c12ee4c8.default.iso-8859-1.cache) [function.fopen]: failed to open stream: Permission denied in /home/ourdomain/public_html/1/t3abc/t3lib/class.t3lib_div.php on line 2438
ERROR: File not written to disk! Write permission error in filesystem?
(10:17:34) 254229402 in customer.com we have same problems
(10:18:02) 254229402 I don't know what the hell you have done yesterday!!!
By the way the customer just arrived and is sitting beside me
(10:18:10) 254229402 waiting that you answer
(10:18:23) 254229402 and correct the problem you caused yesterday
(10:23:12) 254229402 IS THERE ANYBODY????
(10:30:02) 254229402 don't you know what problems this causes for YOU and for US???
(10:30:13) 254229402 only because you give us NO access
(10:30:20) 254229402 and ruined our sites
(10:30:59) 254229402 I guess I will put this here on my blog as an example of imhosted support
(10:31:07) 254229402 please check it out
(10:31:23) 254229402 apapococ.blogspot.com
(10:31:53) 254229402 People really should be warned before hosting with IMHOSTED

IMHOSTEDS CPANEL IS BUGGY

(10:20:54) 254229402 Hi Ashley
(10:21:08) 254229402 You have a nice and very good looking filemanager now
(10:21:13) 254229402 really I like it
(10:21:13) 300772025 hi ,How can I help you ?
(10:21:17) 254229402 BUT
(10:21:34) 254229402 I can't get to our complete sites as they are all in folder "0"
(10:21:43) 254229402 and this folder don't get displayed
(10:21:48) 254229402 I can call the site
(10:21:55) 254229402 http://ourdomain.com
(10:22:29) 254229402 so the site is working but when I try to open the folder in the filemanager (i tried both) then even the "0" don't appear
(10:22:54) 254229402 If I click on the folder which gets displayed but without a name - than it says noe records
(10:23:02) 254229402 any ideas :-)
(10:23:14) 254229402 Would be nice if I could get to my files now
(10:23:32) 254229402 I I rename the folder than all symlinks are broken
(10:23:41) 254229402 and all sites are down
(10:24:13) 300772025 ok let me check
(10:24:20) 254229402 so I could rename the folders in a SECOND step after I changed the symlinks - so in a first step I should be able to access the folders
(10:24:22) 254229402 THX
(10:24:36) 300772025 please give your cpanel logins
(10:24:41) 254229402 ourdomain
(10:24:43) 254229402 ourdomain.com
(10:24:47) 254229402 ourpassword
(10:25:12) 254229402 it is the folder underneath .smileys in publi_html
(10:25:22) 254229402 I can see it in ftp filezilla
(10:34:06) 254229402 Now just this moment there is another problem
(10:34:08) 254229402 Forbidden
You don't have permission to access /typo3conf/ext/templavoila/cm1/index.php on this server.

Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.
(10:34:22) 254229402 Until just a minute ago I was able to access these folders
(10:34:31) 254229402 ???
(10:35:32) 254229402 Forbidden
You don't have permission to access /typo3/ on this server.

Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.
(10:36:04) 254229402 OUR sites are completly gone now
(10:36:05) 254229402 Forbidden
You don't have permission to access / on this server.

Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.
(10:36:12) 254229402 customer just rang too
(10:36:27) 254229402 as we develop his site
(10:36:43) 254229402 and he is filling in content and blub everything was gone
(10:37:43) 254229402 http://www.customer.com/
(10:37:46) 254229402 same problem
(10:37:53) 254229402 is also in folder "0"
(10:38:04) 254229402 Forbidden error!
(10:41:16) 300772025 we are working on the issue,Please wait
(10:41:28) 254229402 ok I already informed th customer
(10:41:37) 254229402 we just started working here sorry
(10:56:48) 300772025 please post a ticket regarding the issue .We will be replying through it
(10:57:23) 254229402 ok but we need to work on our site today
(10:57:35) 254229402 its already 11am here
(11:03:14) 254229402 ycket send
(11:03:55) 254229402 could you please put the sites again online
(11:04:07) 254229402 ourdomain.com and customer.com
(11:04:22) 254229402 so that we can work on these sites from the TYPO3 Backend thanks
(11:04:36) 254229402 as the sites itselve were working fine before
(11:04:53) 254229402 we only weren't able toaccess our files thru your foilemanager
(11:05:04) 254229402 so the filemaneger is the problem and not our sites
(11:05:41) 254229402 actually the symlink structure in all of these sites is a bit complicated so please don't change something there before consulting us
(11:06:01) 254229402 but please bring back our sites
(11:06:12) 254229402 before lunch here what is in about 1 hour
(11:54:05) 254229402 Lunchtime
(11:54:14) 254229402 what is with our site???
(16:13:17) 254229402 Site is still gone
(16:13:18) 254229402 Forbidden
You don't have permission to access /typo3 on this server.

Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.
(16:13:29) 254229402 cleared already browser cache
(16:14:11) 254229402 customer.com same problem
(16:14:32) 254229402 I guess you deleted one of the symlinks and now we really have a HUGE Problem
(16:14:54) 254229402 The site is down now for more then 12 Hours
(16:15:08) 254229402 I have to pay for every hour the site is down
(16:15:15) 254229402 if we can't finish
(16:15:21) 254229402 I need my sites BACK
(16:15:38) 254229402 immediately
(16:24:21) 254229402 HI IS THERE ANY BODY!!!
(16:25:24) 254229402 The folder "0 " still shows not our sites
(16:25:32) 254229402 actually NOTHING has changed
(16:25:56) 254229402 it is still like it was beside NOW after you did something we even have no sites anymore?
(16:26:18) 254229402 Please check who was working under the name ASHLEY this morning and let us know
(16:26:32) 254229402 we will forward the payment requests to him than
(16:26:37) 254229402 no joke
(16:26:54) 254229402 our sites were running until this unqualified person massed it up
(16:27:17) 254229402 The only problem we had was your fileexplorer which still don't displays folders starting with "0"
(16:30:59) 254229402 we can't correct anything as we can't access the "0" folders
(16:31:14) 254229402 Come on and get the whole stuff working
(16:31:17) 300772025 heloo
(16:31:20) 254229402 and PLESASE respond
(16:31:28) 254229402 we are down now since 5 hours
(16:31:35) 300772025 please give your ticket id
(16:31:36) 254229402 because of your technician
(16:31:52) 254229402 imh #HLY-16003-625
(16:32:13) 254229402 He has deleted the SYMLINK for the ourdomain.com site
(16:32:21) 300772025 the techs have worked through the ticket
(16:32:22) 254229402 I told very clear NOT to do this
(16:32:29) 254229402 hahaha
(16:32:44) 254229402 no result actually the result is we have no site
(16:32:46) 254229402 check
(16:32:48) 254229402 ourdomain.com
(16:32:54) 254229402 customer.com
(16:33:09) 254229402 you have to restore the complete symlink structure like it was before
(16:33:18) 254229402 it took us weeks to build this up
(16:33:23) 254229402 the logig
(16:34:07) 300772025 please give the ticket id so that we can look int othe issue
(16:34:10) 254229402 If I as a customer tell you that a Folder name isn't showing up and the folder itself is NOT accessible from your cpanel stuff than IT IS NOT OUR SITE
(16:34:17) 254229402 it is your cpanelk!!!
(16:34:43) 254229402 so you the hell told this idiot to delete the symlinks???
I have alreadsy given you the idea
(16:34:49) 254229402 don't you read the chat
(16:35:04) 254229402 imh #HLY-16003-625
(16:35:34) 254229402 the customer phoned me already every hour as he has to add content and we have to finish his site too\
(16:35:54) 254229402 but we can't access the site like it was possible BEFORE you did something
(16:36:50) 254229402 If you go to a car machanic and tell him that the breaks are not working you also dont start and tell hime look now it is workiong - of course he now won't need any breaks anymore as you demontated his wheels
(16:36:52) 254229402 hahahaha
(16:37:24) 254229402 Please try to get some professionals here and get those sites actually all in the 0 folder as all are down
(16:37:27) 254229402 running again
(16:37:51) 254229402 The problem is a symlink was dleted I guess. as your technician has created a html file
(16:38:03) 254229402 he has NO idea about srevers at all
(16:38:18) 254229402 the ourdomain.com folder was a symlink
(16:38:31) 254229402 and also most of those other folders
(16:39:04) 254229402 this is necessary as our TYPO3 site reside in a subsubdirectory .
(16:39:26) 254229402 This was necessary as we as customers have no chance at Imhosted to change user/group permissions
(16:40:10) 254229402 so we have taken since 2 years already all our sites into the "0" folder and every month your technicians run the cronjob to change the user/group permission. This worked perfect.
(16:40:29) 254229402 now nothing is working again and we have already lost over 5 hours.
(16:40:42) 254229402 charge 1h = 80$
(16:40:52) 254229402 so you can refund it to our account
(16:41:00) 254229402 or give us free update
(16:41:08) 254229402 in same amount of money
(16:41:11) 300772025 Sites in folder 0 not resolving and down now ....?
(16:41:20) 254229402 YEAH
(16:41:23) 300772025 I think the issue is solved .
(16:41:25) 254229402 all of them\
(16:41:31) 254229402 try by yourself
(16:41:36) 254229402 try ourdomain.com
(16:41:40) 254229402 what do you see
(16:41:49) 254229402 and html. page saying Hello
(16:41:55) 254229402 stupid trick
(16:42:16) 254229402 check where this file is and you will see that the ourdomain.com folder is no more a symlink
(16:42:26) 254229402 and exactly here starts the problem
(16:42:43) 254229402 the one responsible for all this mass has deleted the symlinks
(16:43:03) 254229402 instead of solving the noit showm "0" folder
(16:50:22) 254229402 http://www.customer.com/
(16:50:25) 254229402 still down
(17:07:51) 254229402 we still can't access customer.com
(17:08:11) 254229402 and still we can't access the "0" flder in cpanel
(17:17:02) 254229402 Site is still down
(17:17:07) 254229402 are you working on it
(17:17:11) 254229402 is there anybody?
(17:22:11) 254229402 Hallo
(17:23:01) 254229402 I can't change any permissions as I even can't SEE the folders inside of "0"
(17:37:05) 254229402 customer.com still not accessible
(17:37:29) 254229402 I already send you this 6 hours ago!
(18:06:08) 254229402
Warning: Unknown: failed to open stream: Permission denied in Unknown on line 0

Warning: Unknown: Failed opening '/home/ourdomain/public_html/1/t3abc/index.php' for inclusion (include_path='.:/usr/local/php5/lib/php') in Unknown on line 0
(18:06:20) 254229402 now we get this error at customer.com
(18:06:35) 254229402 still no access nor thru the "0" folder in cpanel
(19:16:09) 254229402 Main Prob;lem still not solved No records found.
(19:16:28) 254229402 we can't access into our "0" folder thru cpanel but need to be able to!
(19:16:40) 254229402 otherwise we can't copy our folders
(19:16:57) 254229402 so you need to find out a way how we can access our "0" folder in Cpanel
(19:17:19) 254229402 we started this problem actually at about 11am
(19:17:31) 254229402 and until now NO results
(19:17:41) 254229402 we still can't access
(19:18:20) 254229402 The problem is definitly Cpanel as it does not display folders with a "0" at first place!!!
(19:18:40) 254229402 something seems to be wrong in youe cpanel system
(19:24:49) 254229402 I need a way to get to my folders and files in "o"
(19:25:36) 254229402 "0" folder and to first check the symlinks and than copythem - if the copy is working change the main symlink to the new folder
(19:25:51) 254229402 so how can I access folder "0"???

SERVAGE SUPPORT DELETES DATABASES !!!

May 03 - 08:20 GMT Customer

Hi Servage You just truncate the database of our installation AND we even can't access the database via your phpmyadmin TOOL. Since 3 Days we are asking you to check and fix your damm mysql Cluster - it is simply NOT WORKING. SERVAGE HOSTING has got the WORST SUPPORT we have ever seen! Restore the complete deleted data immediately! Also your speed SUCKS your servers are slow like a snail crawling along and you SYSTEM-ADMIN seems not doing anything as since 2 days NO CHANGES in speed, even you wrote that you will do something - WHEN??? read more here: http://apapococ.blogspot.com/

May 03 - 08:38 GMT Customer

I still can't access the phpmyadmin without error message from the yellow buttom in your panel

May 03 - 08:38 GMT Servage - Julie

Hello Andreas May I know which database you are talking about? So that we can investigate on it. Thank you :) Kind regards, Julie, Support Team Member Servage Hosting

May 03 - 08:41 GMT Customer

t3indatabasename

May 03 - 08:44 GMT Customer

dtabase wieder vorhanden oh wunder oh wunder aber zuerst so absolut unqualifizierte Postings seitens der Servage Support People

SERVAGE - YOU DELETED JUST MY DATABASE DATA!!!

May 03 - 07:30 GMT Customer

I was working like usual on our testsite http://inovo.t3log.info when suddenly an database error occured. further investigations showed that SERVAGE had just deleted the complete DATA (TRUNCATE) in the mentioned database which we are using for our site S C A N D A L A T S E R V A G E H O S T I N G SERVAGE IS DELETING CUSTOMER SITES DATABASES LIKE THEY WANT! Without further warning!!! ABOUT 20 HOURS WORK/PERSON HAS BEEN DELETED! AND WORK OF 4 MANPOWER! 4*20 = 80 HOURS !!! SERVAGE WHEN WILL YOU PAY FOR THIS??? as we now can't hold anymore our deadlines!!! Database: t3inovo080115dev (0) SQL-Befehl: Dokumentation SELECT USER( ) ; MySQL meldet: Dokumentation #1226 - User 't3inovo080115dev' has exceeded the 'max_questions' resource (current value: 100000)

May 03 - 07:37 GMT Servage Support

Hello Andreas Thank you for submitting a ticket. We do not delete any clients data, please do not share your password with anyone, also change your all password as soon as possible. Please do not hesitate to contact us, if you have any further questions. Kind regards, Martin, Servage - Support Servage Hosting

May 03 - 07:41 GMT Customer

I share with NOBODY Passwords or Anything FACT is that we worked from 2 continents on our site in our company until just this moment and then those errors came and checking resolved that the database was simply gone!!! The ONLY ONE Capable to do this is YOU. Especially as you weren't able since 2 days to provide us the chance to BACKUP our databases! RESTORE THE MENTIONED DATABASE IMMEDIATELY!!!

May 03 - 07:42 GMT Customer

By the way you wrote YOURSELVE in another thread that you will WORK on our DATABASES because of this Backup Problem!!!

May 03 - 07:57 GMT Servage Support

Hello Andreas Thank you for reply. I can see that we have already replied to that mentioned ticket regarding the same issue. Kind do not open further tickets regarding the same issue. This may delay the responding time on the other open ticket. You are more than welcome to update the open ticket if you have any additional comments or updates. Thank you for your understanding. Kind regards, Martin, Servage - Support Servage Hosting

May 03 - 08:13 GMT Customer

WE NEED OUR DATABASE BACK and SPEED is another ISSUE!!! then Database - I hope you can also READ ENGLISH!

Holiday, Songkran, Workload, UNESCO

Hi Folks in the last months I wasn't able to write much here, as family came for their holiday, we had to finish our UNESCO Website and also there was Songkran Festivak where I was in Hongkong.

SERVAGE - SPEEDS SUCKS - You will die before pages load!

May 02 - 02:24 GMT Customer

Get moving and fix your servers or clusters best both of it and especially your service! Pages are loading in about 3 - 4 Minutes!!! evenreloading takes long if only a bit has changed.

May 02 - 02:57 GMT Servage - Nick

Hello Andreas May I know whether any database associated with the site? If so please let us know the database name. Thank you. Kind regards, Nick, Support Servage Hosting

May 02 - 03:06 GMT Customer

Hi Nick are you reading TICKETS! We already send loads of tickets since days about your crappy databse. We have about 15 databases or even more running here and our customers have exactly the same problem even they are on another cluster. Yes it is a databse Problem I guess so as your Mysql is NOT working propperly but since days you are not solving this issue. We just met with some of our customers online and they are willing to join us in a huge move if things get running until daytime in Germany! If you want you can join us too! Go to our account and you can see all our databases - it is that as easy!

May 02 - 06:17 GMT Customer

NIck seems to be on holiday and the complete Servage Support followed. Servage is always talking about very short response times. Here you have the proof that it is a lie as it is already far beyond 30 minutes. Could you please get your stuff running so that people can work?

May 02 - 08:31 GMT Servage - Scott

Hello Andreas May I know the database names with which you are facing problem? Kind regards, Scott, Support Servage Hosting

May 02 - 08:34 GMT Customer

ALL OUR DATABASES simply check our account and those of our Cstomers I told ou already

May 02 - 08:34 GMT Customer

We have about 15 databases or even more running here and our customers have exactly the same problem even they are on another cluster.

May 02 - 08:35 GMT Customer

Cc i.e. the account vfrom abs-gallery check the account from thomas Vogt and so on and so on I can't list here hundredsof databases

May 02 - 08:36 GMT Customer

Our first customer moved already to dreamhost and is HAPPY

May 02 - 08:43 GMT Servage - Scott

Hello Andreas Kinldy optimize the databases from their respective phpmyadmin and check how it goes. Kind regards, Scott, Support Servage Hosting

May 02 - 16:23 GMT Customer

We have done this already, we are PROFIS! and doing an optimize regularly. Still same loading Problems. It is also not depending onthe application as Magento, redmine, typo3, even wordpress and lifetype are very slow It is also not depending on the cluster as we have the same problems on our customer accounts like already described many times and some of them are on other custers, i.e. abs-gallery (a number one google gallery website loads like a snail and nothing has been modified there since 3 months!!! in other words it is NOT the application as it was very fast before - went then slow and you moved it because of this to another cluster, It was fast for one month and now it loads like a snail. same my personal account here or the account of Thomas Vogt and other clients

May 02 - 18:59 GMT Servage Support

Hello Andreas Thank you for updating us. I have optimize and repaired the related database. It might increase increase the speed of the problem loading page. Thank you. Kind regards, Patrik, Servage - Support Servage Hosting

May 03 - 01:03 GMT Customer

Thank you for updating us. I have optimize and repaired the related database. It might increase increase the speed of the problem loading page. Thank you. I GUESS IT WOULD BE BETTER YOU START AGAIN AND DO THIS WITH ALL OUR D A T A B A S E S !!! It is NOT ONLY ONE DATABASE Thanks

May 03 - 02:06 GMT Support - Mark

Hello Andreas We would like to inform you that, we will require the assistance of our system administrator’s to get this issue resolved. We do apologize for the inconvenience this may have brought; we will get this matter resolved as soon as possible. We thank you for your patience and understanding. Kind regards, Mark, Servage - Support Servage Hosting

It seems that the servage System Administrator is so qualified that he just deleted a complete database. See next Thread!