MAGENTO - REDMINE - RUBY ON RAILS NOT WORKING ON SERVAGE HOSTING

Dec 27 - 16:14 GMT Customer

Hi SERVAGE Again you staff isn't responding since hours and days. Therefore we had to close the tickets as at SERVAGE it is only possible to keep 2 tickets open and so our work gets completly stuck if NO ANSWERS and satisfactorious solutions will be presented. We figured out that MAGENTO (PHP but needs SSL) is not working - due to your SSL Certificate you are providing and that REDMINE the RUBY ON RAILS APPLICATION isn't working either as even your staff seems to be able to execute the rake command like promised days ago. Here the RESULT until now: we were asked to give you the ncessary informations about 3 hours ago but NO RESPONSE until now! Is you 24/7 Support WORKING ??? REALLY ??? -------------------------------- Hi Julie Good Evening Here are he Data you will need to install Magento: http://www.t3pack.com The Installation Wizard will open: Check the Box " I agree to the above terms and conditions." and click on Continue In the next screen you only need to change the time zone to"ASIA-Bangkok" and Click on Continue In the next(third) screen fill in the data: DATABASE CONNECTION Host: DBConnection Database: DBName Username: DBUser Password: DBPassword DEFAULT STORE Host: www.t3pack.com Protocol: http Basepath: / Port: 80 SECURE CONNECTION Host: HTTPSConnection Protocol: https:// Basepath: / Port: 443 Click on Continue Then you will see the error and can't proceed Please use the database we already configured to be used with complete utf-8 - don't change to another one. Thanks. For the admin account you can set i.e. supportmin and any password ( I will change it lateron ) ------------------------------------------------------------ PLEASE DO THE SAME FOR THE REDMINE installation: WE weren't able to start today as the needed file was still not executed by your support staff. This cost us a complete day in the work with our Customers. WE REALLY NEED REDMINE RUNNING - THAT's WHY WE ACTUALLY HAVE CHOSEN SERVAGE HOSTING - because they advertise RoR support. Go to http://www.t3log.info and you will get an application error. The redmine Installation is in the folder called /-redmine You can check all settings - incl. the .htaccess. We have made all changes like you said days ago. Once everything is perfect update this ticket and we will run following command for you, rake db:migrate RAILS_ENV="production" I hope this helps :) Kind regards, Josh, Support Servage Hosting That's what Josh wrote on 25 DEC 1:50 GMT and since then NOTHING has been done. We got totally stock because of this. So please install REDMINE in utf8 Mode Server: DBConnection Database: DBName Username: DBUser Password: DBPassword USE as admin: supportmin and any password I will change it later Thanks. I need to get this done until 24:00 OUR time here which means GMT+7 - We are already waiting 7 days!!! SEVEN DAYS!! Andi

Dec 27 - 16:54 GMT Customer

Calling your SSL CERTIFICATE results in Error Message 404 https://ssl41.servage.net/t3pack.com/

Dec 27 - 18:09 GMT Servage - Sam

Hello Andreas, You have the following configuration: Hostname: t3pack.com Document Root: /-magento Please note that the folder /-magento doesn't exist in your account and this is why you are getting such error. Please create it. Kind regards, Sam, Support Team Servage Hosting

Dec 27 - 19:18 GMT Customer

No SAM this is not the problem. We have renamed the folders to 1_magento, 1_vtiger, 1_redmine, 1_typo3, 1_lifetype, and so on as you weren't aswering at all we had to do something. For your information we are waiting since 7 DAYS NOW for a solution HOW TO GET REDMINE RUNNING. SO HOW WILL IT WORK? The error is still there; http://www.t3log.info Folder: 1_redmine holds the REDMINE stuff ERROR: Application error Rails application failed to start properly The application can't start as you still haven't executed the rake command like promised 5 days ago FIVE DAYS!!!

Dec 27 - 19:46 GMT Customer

ARE YOU DOING SOMETHING TO GET REDMINE WORKING OR ARE YOU AGAIN SITTING EVERYTHING OUT

Dec 27 - 20:15 GMT Customer

Here it is already 3 o'clock in the night and we are still waiting for your support. What's up? When will you execute the rake like promised 5 days ago???

Dec 27 - 20:33 GMT Customer

HELP HELP HELP HELP HELP HELP STEPS 1-3 are fine and finished NOW WE NEED YOUR ASSISTANCE 1. Download and extract the archive or checkout Redmine. 2. Create an empty database: “redmine” for example 3. Copy config/database.example.yml to config/database.yml and edit this file in order to configure your database settings for “production” environment. Example for a MySQL database: production: adapter: mysql database: redmine host: localhost username: bduser password: bdpasswd 4. Create the database structure, by running the following command under the application root directory: rake db:migrate RAILS_ENV="production" It will create tables and an administrator account. 5. Insert default configuration data in database, by running the following command: rake redmine:load_default_data RAILS_ENV="production" This step is optional but highly recommended, as you can define your own configuration from scratch. It will load default roles, trackers, statuses, workflows and enumerations. 6. Test the installation by running WEBrick web server: ruby script/server -e production Once WEBrick has started, point your browser to http://localhost:3000/. You should now see the application welcome page. 7. Use default administrator account to log in: * login: admin * password: admin 8. You can go to “Admin → Settings” to modify application settings.

RUBY ON RAILS on SERVAGE HOSTING

Dec 27 - 01:37 GMT
Customer

Hi Servage

I have got now two totally opposite answers from you. So can you please help here.

Your qualified Staff Julie (she helped more often with qualified solutions) wrote:

"Unfortunately we do not have such feature enabled at our control panel to zip an entire folder. If you wish to zip files then we will do it from server end.

Thank you :)

Kind regards,
Julie, Support Team Member
Servage Hosting"

You can read more about it here: DEC26 - 9:56 GMT
http://apapococ.blogspot.com/2007/12/not-connecting-to-its-root-folder.html

But our request to zip and copy several folders wasn't fulfilled by your unqualified staff and we get again stuck in our workprocess since 7 days now!

Read more about it here:
http://apapococ.blogspot.com/2007/12/cannot-delete-or-rename-symlinks.html

They are even asking for paths which have been already mentioned in the same thread. Very strange for a customer support. Do they have IT knowledge and problemsolving skills - Peter and Patricia?

Andi

Dec 27 - 02:07 GMT
Servage - Peter

Hello Andreas,

Thank you for submittng the ticket.

Following are steps to install Ruby on Rails.

Virtual host path to mount your root is yourapp/public.

permissions:

chmod 755 to the all folders/files in your application

change ownership of: yourapp/log/ yourapp/tmp/ (recusive, to 'webserver')

Paths:

change the path in yourapp/public/dispatch.cgi|fcgi|rb

to #!/usr/bin/ruby, from your local path.

.htaccess corrections: (to enable fast cgi)
This will enable your application, to use fcgi, with is about x10 faster then normal cgi

# General Apache options
AddHandler fcgid-script .fcgi
#AddHandler fastcgi-script .fcgi
AddHandler cgi-script .cgi
Options +FollowSymLinks +ExecCGI

# If you don't want Rails to look in certain directories,
# use the following rewrite rules so that Apache won't rewrite certain requests
#
# Example:
# RewriteCond %{REQUEST_URI} ^/notrails.*
# RewriteRule .* - [L]

# Redirect all requests not available on the filesystem to Rails
# By default the cgi dispatcher is used which is very slow
#
# For better performance replace the dispatcher with the fastcgi one
#
# Example:
#RewriteRule ^(.*)$ dispatch.fcgi [QSA,L]
RewriteEngine On

# If your Rails application is accessed via an Alias directive,
# then you MUST also set the RewriteBase in this htaccess file.
#
# Example:
# Alias /myrailsapp /path/to/myrailsapp/public
# RewriteBase /myrailsapp

RewriteRule ^$ index.html [QSA]
RewriteRule ^([^.]+)$ $1.html [QSA]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteRule ^(.*)$ dispatch.fcgi [QSA,L]
#RewriteRule ^(.*)$ dispatch.cgi [QSA,L]

# In case Rails experiences terminal errors
# Instead of displaying this message you can supply a file here which will be rendered instead
#
# Example:
# ErrorDocument 500 /500.html

ErrorDocument 500 "

Application error

Rails application failed to start properly"


Kind regards,
Peter, Servage - Support
Servage Hosting

Dec 27 - 02:14 GMT
Customer

PETER BEFORE YOU ANSWER YOU SHOULD READ THE THREADS

Then you see that all of this has already been done and we are only waiting for your customer Service to execute the file so that the database gets populated as this isn't possible for customers to do (NO SSH ACCESS at Servage available as you perhaps know)

Your supporting staff already said days ago, that they feel happy to execute the file for us. So please so it

Andi

Dec 27 - 02:56 GMT
Customer

When will you help us to get REDMINE running? as promised here:
http://apapococ.blogspot.com/2007/12/redmine-ruby-on-rails-at-servage.html

Dec 27 - 04:13 GMT
Customer

Hi
What about your 24/7 Support. Are you still available or NOT?

COMPRESSING FILES ON SERVAGE

Dec 27 - 01:37 GMT
Customer

Hi Servage

I have got now two totally opposite answers from you. So can you please help here.

Your qualified Staff Julie (she helped more often with qualified solutions) wrote:

"Unfortunately we do not have such feature enabled at our control panel to zip an entire folder. If you wish to zip files then we will do it from server end.

Thank you :)

Kind regards,
Julie, Support Team Member
Servage Hosting"

You can read more about it here: DEC26 - 9:56 GMT
http://apapococ.blogspot.com/2007/12/not-connecting-to-its-root-folder.html

But our request to zip and copy several folders wasn't fulfilled by your unqualified staff and we get again stuck in our workprocess since 7 days now!

Read more about it here:
http://apapococ.blogspot.com/2007/12/cannot-delete-or-rename-symlinks.html

They are even asking for paths which have been already mentioned in the same thread. Very strange for a customer support. Do they have IT knowledge and problemsolving skills - Peter and Patricia?

Andi

REDMINE on SERVAGE HOSTING 3rd

Dec 26 - 12:58 GMT
Customer

Hi This is now the third post, as all previous posts weren't solved until now. Please read all posts here:
http://apapococ.blogspot.com/2007/12/redmine-on-servage.html
and
http://apapococ.blogspot.com/2007/12/redmine-ruby-on-rails-at-servage.html

You told in your latest Post that you wanna execute the command but until now (2 days later) nothing happened.

Tomorrow the complete Redmine needs to be working as we will need it for our Projects with our Customers! So please solve the problem in the next 2 hours and get the REDMINE Installation working like promised since several days.

Thanks Andi

Dec 26 - 13:33 GMT
Josh

Hello Andreas,

Thank you for submitting a ticket.

We have made some corretive changes and it could take upto 3 hours for the changes made to reflect on the internet. Kindly check after 3 hours and feel free to contact us in case of any further issues.

Kind regards,
Josh, Support
Servage Hosting

Dec 26 - 16:35 GMT
Customer

Application error
Rails application failed to start properly

It is now 3 HOURS after your changes and we still get the same error like the one we are getting since 5 days!!!

YOU NEED TO execute the command to create the redmine database. Before ou need to solve the MYSQL Database connectivity problem which blocks already TYPO3, vTIGER and Magento

Dec 26 - 18:15 GMT
Customer

REDMINE is still not working on SERVAGE as you still not have executed the command to create the databases!!! WE ARE WAITING SINCE 6 DAYS!!!

CANNOT DELETE or RENAME SYMLINKS

Dec 26 - 18:17 GMT
Customer

we can not delete Symlinks

1typo3_src

SysAdmin
u--------- Change Settings Delete File

2typo3_src

SysAdmin
u--------- Change Settings Delete File

3typo3_src

SysAdmin
u---------

As you can see here they are all SYSADMIN

/-typo3

PLEASE DELETE THOSE SYMLINKS

/-typo3/1typo3_src
/-typo3/2typo3_src
/-typo3/2typo3_src
/-typo3/typo3_src

-------------------------------------

Then copy and OVERWRITE existing files and folders.

COPY xsite and all its subfolders and files 4 times into the MAIN directory, these will be the TYPO3 installations comming up next, when your databse is accessible again.

Andi

Dec 26 - 18:54 GMT
Servage - Peter

Hello Andreas,

Thank you for submitting the ticket.

Please do provide the link where the symlinks are situated. So that we can look into the issue.

Sorry to inform you that we do not provide the tar.gz or ZIP from any folder.

Kind regards,
Peter, Servage - Support
Servage Hosting

Dec 26 - 22:37 GMT
Servage - Patricia

Hello Andreas,

Please note its out of our service area to uncompress or compress files for you. Thank you for your understanding.

Kind regards,
Patricia, Customer Care Manager
Servage Hosting

Dec 27 - 01:22 GMT
Customer

Hi Patricia

YOU ARE WRONG AGAIN and VERY UNFRIENDLY to CUSTOMERS.

1. You are not reading the posts the customer has already made in this case since 6 days

2. You are just telling the opposite of what a CUSTOMER FRIENDLY Servage Assistant has written to us in a previous thread.

You can even read it hear online as it has been made public already.

Suggestion:
I will open up a new Thread with only Compressing Uncompressing as this will be very important for customers to hear about. We are evaluating your service and hotline abilities and of course qualifications to figure out who is the best HOSTER for our clients in future. ;-)

RESULT UNTIL NOW: Lots of unqualified staff answers only 2 helpers really helped from your staff all others were not able even to figure out a way to a solution. Problem solving skills are very important in this job and you better learn some.

RESULT 2: We suggest SERVAGE to OUTSOURCE its complete Hotline to Thailand ;-) Much cheaper - Real 24/7 and real support and not always standard answers from text elements (paste and copy) We believe in CUSTOMER SUPPORT as a major factor for growth of your business AND of the one of your customers.

The links to the files have been posted in the last thread as it was a paste and copy of your filemanager which shows the links. Other Helpers of your Team had NO problem to figure out where files are situated with this kind of filemager filetree copies ;-)

So now please delete the files! AND ZIP the folders like already promised by Julie - who is much more qualified then you.

Andi

MYSQL PHPMYADMIN ERRORS

Dec 26 - 13:07 GMT
Customer

We can't create tables in MYSQL Databases

The Databases are not found by the applications

i.e. vtiger.
http://apapococ.blogspot.com/2007/12/vtiger-cant-find-created-database.html

The same errors apply to all databases

Magento database
vTiger Database
TYPO3 Database
Redmine Database

Only database working at the moment is the one for the lifetype installation on www.t3log.com

PLEASE CHECK YOUR SERVER SETTINGS AS SINCE 5 F I V E Days we get stuck because of those Database Problems.

We tested the vtiger on another server and there it is working with the same settings we have in your installation.

We need all Databases working in 2 Hours as we have to get the sites finished until tomorrow GMT +7

Andi

Dec 26 - 13:13 GMT
Servage - Julie

Hello Andreas,

As far as I found the database connection at lifetype/config/config.properties.php is perfect. The connection details for LifeType database is properly set.

I need the particular URL where you are getting database not found error.

Thank you.

Kind regards,
Julie, Support Team Member
Servage Hosting

Dec 26 - 15:32 GMT
Customer

There are 5 databases and 4 are NOT working so please don't discuss the one I already told you in a former thread that ONLY lifetype is working. This is really unprofessional help.

As there are 4 databases
the one from vtiger, the one from typo3, the one from magento and the one from redmine which aren't able to CREATE a table.

Simply try with OUR permissions to create a database
open it in phpmyadmin and try to create a TABLE

RESULT: YOU CAN'T

THE WHOLE DAY went lost because of this actual very simple to solve problem by changing our account to the right permissions.

PROBLEM 2

The symlinks mentioned before are still there and have not been deleted. Could you plesase give us SYSADMIN Access so we can delete them by ourselv thanks. OR Change your SERVERSETTINGS so that we can delete SYMLINKS

You can read your former posts in our BLOG
http://apapococ.blogspot.com/2007/12/file-not-deletable.html

Thanks

Dec 26 - 16:01 GMT
Customer

Still the same ERROR

We need to get this SOLVED!!!

How long do we need to wait?
i.e. MAGENTO Database
https://phpmyadmin-srv1.servage.net/phpMyAdmin/
Click on Databases and you will get the ERRORS

Databases

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 225

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 225

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 225

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 225

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 225

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 225

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 225

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 313

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 313

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 313

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 313

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 313

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 313

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 313

Dec 26 - 16:05 GMT
Customer

Server: -----.servage.net
Error

SQL query:

CREATE TABLE employees(
id INT( 3 ) NOT NULL AUTO_INCREMENT ,
Lastname VARCHAR( 50 ) ,
Firstname VARCHAR( 25 ) ,
Title VARCHAR( 10 ) DEFAULT 'crew' NULL
)

MySQL said: Documentation
#1046 - No database selected

Dec 26 - 16:14 GMT
Customer

MAGENTO INSTALLATION ON SERVAGE HOSTING

It seems not to be possible to run the php application magento on servage hosting as it is not possible for the application to create even the smallest table. Also the customer itself isn't able to create a table i.e. via phpmyadmin

HOW CAN YOU CREATE A TABLE ON SERVAGE HOSTIN MYSQL DATABASES???
http://www.t3pack.com/install/wizard/config/
ERROR:
Incorrect database name '-----'

Andi

Dec 26 - 16:17 GMT
Customer

UPDATE
REDMINE DATABASE is working now
Server: ----- - Database: -----
LIFETYPE DATABASE is working

All others are NOT working and it isn't possible to create tables there

Dec 26 - 16:21 GMT
Customer

VTIGER INSTALLATION on SERVAGE HOSTING

It seems not to be possible to run the php application vTiger on servage hosting as it is not possible for the application to create even the smallest table. Also the customer itself isn't able to create a table i.e. via phpmyadmin

HOW CAN YOU CREATE A TABLE ON SERVAGE HOSTIN MYSQL DATABASES???
http://www.t3log.net/install.php
ERROR:
The Database "-----" is not found.Try changing the Database settings

Dec 26 - 16:27 GMT
Customer

TYPO3 INSTALLATION on SERVAGE HOSTING

It seems not to be possible to run the php application TYPO3 on servage hosting as it is even not possible to delete the symlink typo3_conf after unpacking the dummy package. This is necessary as ALL TYPO3 Packages will link to the same SOURCE which is placed in xsys As we weren't able to procede because of this problem we weren't able to test the database connectivity. But we guess that it is not possible for the application to create even the smallest table. Also the customer itself isn't able to create a table i.e. via phpmyadmin

HOW TO DELETE SYMLINKS ON SERVAGE HOSTING AFTER UNPACKING FILES/FOLDERS
HOW CAN YOU CREATE A TABLE ON SERVAGE HOSTIN MYSQL DATABASES???

Dec 26 - 16:32 GMT
Customer

Yep tested the typo3 database from phpmyadmin
https://phpmyadmin-srv1.servage.net/phpMyAdmin/
ERROR:
Server: -----
Error

SQL query:

CREATE TABLE employees(
id INT( 3 ) NOT NULL AUTO_INCREMENT ,
Lastname VARCHAR( 50 ) ,
Firstname VARCHAR( 25 ) ,
Title VARCHAR( 10 ) DEFAULT 'crew' NULL
)

MySQL said: Documentation
#1046 - No database selected

Dec 26 - 16:45 GMT
Servage - Sam

Hello Andreas,

Please select the database name before executing any sql statements. It should work. Please try now.

Thank you!

Kind regards,
Sam, Support Team
Servage Hosting

Dec 26 - 16:58 GMT
Customer

Hi Sam

WE ALWAYS SELECT A DATABASE BEFORE WE EXECUTE A SQL we are PROFESSIONALS!!!

Error

SQL query:

CREATE TABLE employees(
id INT( 3 ) NOT NULL AUTO_INCREMENT ,
Lastname VARCHAR( 50 ) ,
Firstname VARCHAR( 25 ) ,
Title VARCHAR( 10 ) DEFAULT 'crew' NULL
)

MySQL said: Documentation
#1046 - No database selected

As you can see here your MYSQL Settings are WRONG!! as it is not recogniozes when we select a Database

A call to DATABASES leeds to the already mentioned error messages. Read our Report about SERVAGE HOSTING in our BLOG - AT The moment it seems that NO APPLICATION IS WORKING AT ALL at SERVAGE HOSTING beside Lifetype! ;-)

You better change the Database settings so that the Databases can be created

Andi

Dec 26 - 17:12 GMT
Servage - Sam

Hello Andreas,

Oh - please create a database without '.'
You created ----- please do not use '.' - you may create ----- [without '.'] and check again/

Thank you! :)

Kind regards,
Sam, Support Team
Servage Hosting

Dec 26 - 17:54 GMT
Customer

STILL ALSO SYMLINK ERRORS

we can not delete Symlinks

1typo3_src

SysAdmin
u--------- Change Settings Delete File

2typo3_src

SysAdmin
u--------- Change Settings Delete File

3typo3_src

SysAdmin
u---------

As you can see here they are all SYSADMIN

/-typo3

PLEASE DELETE THOSE SYMLINKS

/-typo3/1typo3_src
/-typo3/2typo3_src
/-typo3/2typo3_src
/-typo3/typo3_src

-------------------------------------

Then copy and OVERWRITE existing files and folders.

COPY xsite and all its subfolders and files 4 times into the MAIN directory, these will be the TYPO3 installations comming up next, when your databse is accessible again.

Dec 26 - 18:07 GMT
Customer

ditO

24/7 Service

Dec 27 - 05:27 GMT
Customer

Since Hours we are waiting for a response of your staff. Are you working?
Andi

Dec 27 - 05:30 GMT
Servage - Victor

Hello Andreas,

We are online 24/7. Your other ticket on Ruby on Rails will be further addressed by our senior Admin
in a few hours time.

Thank you for your patience.

Kind regards,
Victor, Servage Support
Servage Hosting

Dec 27 - 05:53 GMT
Customer

What means FEW HOURS I am already waiting 7 DAYS.
WE NEED REDMINE as it will be the communication between the developers and our customer

vTiger can't find created database

Dec 25 - 16:59 GMT
Customer

Hi Servage
The Database "---" is not found.Try changing the Database settings

This Error message am I receiving when I run theinstall of vtiger.
I only pasted and copied all data from your configuratio files. Thanks

Andi

Dec 25 - 17:08 GMT
Support - Shelly

Hello Andreas,

Please ensure that you use the datasource/servername as
'mysql1054.servage.net' in your installation configuration file.

If you are still facing problem please let us know the url where you are facing this problem so that we can review and let you know with the updates.

Thank you :)
Kind regards,
Shelly, Servage - Support
Servage Hosting

Dec 25 - 17:26 GMT
Customer

Hi Shelly

That's the fac I am already using it:

The Database "---" is not found.Try changing the Database settings
Database Configuration
Host Name ---
User Name ---
Password ********
Database Type mysql
Database Name ---
Site Configuration
URL http://www.t3log.net

-----------------

Can you please check what's wrong there thanks

Andi
Path /mounted-storage/home81c/sub004/sc44977-AQJR/-vtiger/
Cache Path /mounted-storage/home81c/sub004/sc44977-AQJR/-vtiger/cache/

Dec 25 - 18:01 GMT
Support - Shelly

Hello Andreas,

Please fill in the database information in the db config file and then give us the following information:Name*
Email ID*
Contact Number (optional)
Comments

so that we can test the installation and let you know with the updates.

Thank you :)
Kind regards,
Shelly, Servage - Support
Servage Hosting

Dec 26 - 02:24 GMT
Customer

Hi Shelly Thanks

It is cTiger Version 5.0.3 patched for use with PHP5.2 and up
Here are the data you will need:

---------------
Name: Andreas Becker
email: ab.becker-web.de
Contact Number: +66816063378
Comments: Just testing again (We had Installation Problems)

---------------
The comments part is only needed as the registration went already through with them at the last installation, so that they don't think its two separate installations.

ATTENTION:
IT MUST BE UTF8!!!

The database tables NEED to be UTF8 too!!!
check the one I already created

AS I CAN SEE IT AT THE MOMENT THERE IS A PROBLM WITH YOUR DATABASES AND NOT WITH VTIGER!!!
---------

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 225

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 225

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 225

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 225

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 225

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 225

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 225

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 313

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 313

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 313

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 313

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 313

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 313

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 313
-----------------------

It is not possible to change the collation of the TABLES before installing the tables. This will cause that all tables will be in this stupid latin1_swedish_ce set either then being UTF8_UNICODE_CE

!! CHECK IT FIRST !!

If you install vTiger BEFORE Changing the collation settings for all tables to utf8 then the complete vTiger installation is worthless for us as then everything will be latin1_swedish_ce what is WRONG!!

Chokdee which means good look in trying and Merry Christmas!

Andi

Dec 26 - 02:33 GMT
Customer

Hi Shelly

Just tried to create a new database but same result:
ERROR in PHPMYADMIN while calling "Databases"

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 225

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 225

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 225

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 225

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 225

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 225

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 225

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 313

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 313

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 313

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 313

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 313

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 313

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 313

----------------------------------

If you need to create a new database to get vTiger running then please delete the vTiger:

---
and
---

and recreate
---
Description
vTiger_t3log.net

Thanks
Andi

Dec 26 - 03:54 GMT
Servage - Steven

Hello Andreas,

Well, I have done some changes. Also set the configuration details properly according to the database '---'. So, please try again. And do not forget to provide the proper database details while checking the 'System Configuration' during the installation.

Hope this helps!

Kind regards,
Steven, Support
Servage Hosting

Dec 26 - 04:12 GMT
Customer

Hi Steven

Now I can't access the page at all http://www.t3log.net or http://t3log.net

Both times those errors show up:

Warning: chmod() [function.chmod]: Operation not permitted in /mounted-storage/home81c/sub004/sc44977-AQJR/-vtiger/log4php/appenders/LoggerAppenderFile.php on line 80

Warning: chmod() [function.chmod]: Operation not permitted in /mounted-storage/home81c/sub004/sc44977-AQJR/-vtiger/log4php/appenders/LoggerAppenderFile.php on line 80

Warning: chmod() [function.chmod]: Operation not permitted in /mounted-storage/home81c/sub004/sc44977-AQJR/-vtiger/log4php/appenders/LoggerAppenderFile.php on line 80

Warning: chmod() [function.chmod]: Operation not permitted in /mounted-storage/home81c/sub004/sc44977-AQJR/-vtiger/log4php/appenders/LoggerAppenderFile.php on line 80

Warning: chmod() [function.chmod]: Operation not permitted in /mounted-storage/home81c/sub004/sc44977-AQJR/-vtiger/log4php/appenders/LoggerAppenderFile.php on line 80

Warning: Cannot modify header information - headers already sent by (output started at /mounted-storage/home81c/sub004/sc44977-AQJR/-vtiger/log4php/appenders/LoggerAppenderFile.php:80) in /mounted-storage/home81c/sub004/sc44977-AQJR/-vtiger/index.php on line 79

Warning: session_start() [function.session-start]: Cannot send session cookie - headers already sent by (output started at /mounted-storage/home81c/sub004/sc44977-AQJR/-vtiger/log4php/appenders/LoggerAppenderFile.php:80) in /mounted-storage/home81c/sub004/sc44977-AQJR/-vtiger/index.php on line 84

Warning: session_start() [function.session-start]: Cannot send session cache limiter - headers already sent (output started at /mounted-storage/home81c/sub004/sc44977-AQJR/-vtiger/log4php/appenders/LoggerAppenderFile.php:80) in /mounted-storage/home81c/sub004/sc44977-AQJR/-vtiger/index.php on line 84

Warning: Cannot modify header information - headers already sent by (output started at /mounted-storage/home81c/sub004/sc44977-AQJR/-vtiger/log4php/appenders/LoggerAppenderFile.php:80) in /mounted-storage/home81c/sub004/sc44977-AQJR/-vtiger/index.php on line 93

----------------

Please check
Andi

Dec 26 - 04:23 GMT
Customer

Hi Steven

The Error message has changed to

Warning: require_once(log4php/LoggerManager.php) [function.require-once]: failed to open stream: No such file or directory in /mounted-storage/home81c/sub004/sc44977-AQJR/-vtiger/include/logging.php on line 25

Fatal error: require_once() [function.require]: Failed opening required 'log4php/LoggerManager.php' (include_path='.:/usr/local/lib/php/') in /mounted-storage/home81c/sub004/sc44977-AQJR/-vtiger/include/logging.php on line 25

But still no access

Andi

Dec 26 - 04:25 GMT
Servage - Steven

Hello Andreas,

Well, seems some specific permission is needed for the folder "/-vtiger/log4php". can you please check the permission for this folder at the software end? As we can not find out the specific permission it needed. So, please consult once at the software vendor.

Hope this helps!

Kind regards,
Steven, Support
Servage Hosting

Dec 26 - 04:41 GMT
Customer

Oh Yeah

You just produced a very unsecure worst case scenario. Never set 777 everything needs to stay like it is when delivered from vTiger. Can you please change all settings back. It took hours to get them there ;)
then specific folders and files need to be accessible by the webserver!!! this is much more secure then 777.

Thanks
Andi

Dec 26 - 04:43 GMT
Customer

Here the link to the manual

And you can read here also about the problematic setting things to 777.

http://wiki.vtiger.com/index.php/Vtiger_CRM_5.0.3_-_Installation_Manual_for_Linux#Installing_vtiger_CRM_Source

Andi

Dec 26 - 04:50 GMT
Servage - Steven

Hello Andreas,

Well, may I request you, please upload the file once again and try? Unfortunately I can not find where to change the permission. Though you can do it by yourself too.

Thanks!

Kind regards,
Steven, Support
Servage Hosting

Dec 26 - 04:59 GMT
Customer

I just checked

The problem is still the DATABASE and PHPMYADMIN as it is showing still the same errors. IT IS NOT vTiger you need to correct first. First of all you need to solve the problem in seen in phpmyadmin as even phpmyadmin is not able to show the EMPTY database of vtiger. Therefore it isn't even possible to create ANY table in this database. We had the same problem yesterday with lifetype.

We had to work with a workaround - which worked in lifetype but unfortunately not in vtiger.

In lifetype we had this procedure to achieve the utf8 settings.
Step 1 create the lifetype database
Step 2 run the lifetype installation just after the point where the database gets created but simply abort this process as soon as it started
Step 3 go to phpmyadmin of lifetype database
Step 4 DROP all tables of lifetype DATABASE
Step 5 Set collation of all Tables (as now this function will be available and wasn't before!!!) to utf8_unicode_ci
Step 6 Start again the Installation Process from the point where you need to enter the database settings and press on create database.

---------
ONLY THEN all tables have been created in utf8 and lifetype is running now fine as a multiblog subdomainblog setting.
PLEASE DON't TOUCH the lifetype DATABASE!!!

This was only an example!!

---------
In vTiger this procedure is not working as vTiger isn't creating any tables at all and therfore not starting the process like in lifetype. In other words here we don't have this workaround to solve the PHPMyAdmin and MySQL UTF8 Problem.

So please reinstall vTiger. (you can find all tarballs in xtar) then patch it - this will take you faster back to the right settings then changing your settings back to where they were!

Then apply the settings mentioned in the manual of vTiger I send you the link for.

Next enter the data I send to you and try to create the database.

You will be able to reproduce the error.

Now go to phpmyadmin and try to CREATE at least ONE table - This will not be possible. SO NOW START solving THIS PROBLEM first, as if the database isn't working proberly how can the application?

Thanks for doing this

Andi

Dec 26 - 05:06 GMT
Customer

It took us long to achieve the right vTiger settings you just destroyed ;-)

In Linux shell use the following command:

#Never chmod 777 for security reasons, at the parent directory of vtiger, chown apache:root directoryname -R (This will change the owner of all sub folders and directories to apache and root. All directories and files should have the correct access, If not use chmod to set the access, more information can be found with "man chmod" for access permissions

1. You must have READ/WRITE permissions on the following vtiger CRM folders and Files within those folders:

* PHP Configuration - config.inc.php
* Cache Directory - cache/
* Mail Merge Template Directory -test/wordtemplatedownload/
* Uploads Directory - storage/
* Install Directory - install/
* Installation file -install.php
* Product Image Directory -test/product/
* User Image Directory - test/user/
* Contact Image Directory- test/contact/
* Logo Directory- test/logo/
* Email Templates Directory -modules/Emails/templates/
* User Privileges Directory - user_privileges/
* Smarty Compile Directory - Smarty/templates_c
* Tabdata File Permission - tabdata.php
* ParentTabdata File Permission - parent_tabdata.php
* Smarty Cache Directory - Smarty/cache

2. Your php.ini must configured with the following parameters:

* safe_mode = Off
* display_errors = On
* file_uploads = On
* register_globals = Off
* max_execution_time = 600
* output_buffering= On
* memory_limit = 32M
* error_reporting = E_WARNING & ~E_NOTICE
* allow_call_time_reference = On
* log_errors = Off
* short_open_tag= On
* extension=php_gd2.dll
* extension=php_imap.dll
* extension=php_mysql.dll
* extension=php_mysqli.dll

Dec 26 - 05:22 GMT
Servage - Steven

Hello Andreas,

Well, while further checking, I got the file 'config.inc.php' is blank. And secondly could not find any issue with the phpmyadmin. So, I am requesting you, please try once again uploading file and follow the exact procedure.

Thanks!

Kind regards,
Steven, Support
Servage Hosting

Dec 26 - 06:37 GMT
Customer

Hi

I setup a NEW Database and get STOCK just after creating
It is NOT POSSIBLE to create ANY TABLE in this database
It is NOT POSSIBLE to call DATABASES >> ERROR


Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 225

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 225

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 225

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 225

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 225

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 225

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 225

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 313

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 313

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 313

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 313

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 313

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 313

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 313
Database Ascending
Total: 1

PLEASE CORRECT YOUR SETTINGS!
We are getting time problems as we are meanwhile working on this since days.

PLEASE ALSO CHECK the REDMINE Thread as YOU need to execute this command like written by Servage before. I need to continue work for ---- and therfore this is needed and VERY IMPORTANT!!!

Andi

Dec 26 - 07:46 GMT
Customer

HI SERVAGE

Dec 26 - 07:49 GMT
Customer

HI SERVAGE

We need to temporarily close this ticket BUT IT IS STILL NOT SOLVED

We need to close as you customer service has changed permissions of all folders and files without prior checking for the real problem mentioned - phpmyadmin Creating Tables not [possible]

Therefor we need now to reinstall complete vTiger as your customer service isn't able to switch back to the previous - already configured version of vTiger.

We will get back as soon as the Database Problem is solved in the next Thread

Andi

Dec 26 - 07:57 GMT
Servage - Bob

Hello Andreas,

I've made some changes, please check now.

If still you will face same problem then please get back to us. We are here to help you.

Thank you!

Kind regards,
Bob, Support
Servage Hosting

Dec 26 - 08:16 GMT
Customer

NO CHANGES AT ALL

Databases

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 225

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 225

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 225

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 225

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 225

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 225

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 225

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 313

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 313

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 313

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 313

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 313

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 313

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 313

Dec 26 - 08:27 GMT
Servage - Bob

Hello Andreas,

Sorry to hear about the problem you are facing.

But, please provide us the exact url where you are getting this error. As the domain http://www.t3log.net/ is working fine at our end.

Thank you!

Kind regards,
Bob, Support
Servage Hosting

Dec 26 - 09:07 GMT
Customer

https://phpmyadmin-srv1.servage.net/phpMyAdmin/

Dec 26 - 09:25 GMT
Customer

WHEN can we create Tables in the databases???

It takes meanwhile the whole day this problem and we can't proceed.
Andi

Dec 26 - 09:33 GMT
Customer

MAGENTO Database the same ERROR

https://phpmyadmin-srv1.servage.net/phpMyAdmin/index.php?server=5&target=main.php&token=679707be6823682e6d5f19e781c47e33

Dec 26 - 09:35 GMT
Customer

Same ERROR with the TYPO3 Database for t3log.org

https://phpmyadmin-srv1.servage.net/phpMyAdmin/

Dec 26 - 09:40 GMT
Customer

Hi We are not able to create a symlink to -typo3/typo3_src as this file is SYSADMIN and we can't change them!!!

Nor the owner, nor can we delete them!

Andi

Dec 26 - 09:42 GMT
Customer

When you try to rename the symlink -typo3/typo3_src then it is copying this file to 1typo3_src, 2typo3_src, 3typo3_src

Dec 26 - 09:50 GMT
Customer

Please delete the symlinks called *typo3_conf

we can't continue!!!

Current path: /-typo3

Parent Folder

fileadmin

You
drwxr-xr-x Protect Change Settings Delete File

typo3conf

You
drwxr-xr-x Protect Change Settings Delete File

typo3temp

You
drwxr-xr-x Protect Change Settings Delete File

uploads

You
drwxr-xr-x Protect Change Settings Delete File

1typo3_src

SysAdmin
u--------- Change Settings Delete File

2typo3_src

SysAdmin
u--------- Change Settings Delete File

3typo3_src

SysAdmin
u--------- Change Settings Delete File

clear.gif
46B

You
-rw-r--r-- Change Settings Delete File

index.php [edit]

SysAdmin
u--------- Change Settings Delete File

INSTALL.txt [edit]
6.92KB

You
-rw-r--r-- Change Settings Delete File

README.txt [edit]
7.51KB

You
-rw-r--r-- Change Settings Delete File

RELEASE_NOTES.txt [edit]
425B

You
-rw-r--r-- Change Settings Delete File

t3lib

SysAdmin
u--------- Change Settings Delete File

typo3

SysAdmin
u--------- Change Settings Delete File

typo3_src

SysAdmin
u--------- Change Settings Delete File

_.htaccess [edit]
4.93KB

You
-rw-r--r-- Change Settings Delete File

Dec 26 - 09:51 GMT
Customer

UPDATE vTIGER:

We get stuck at the same DATABASE PROBLEM as already this morning!!!

The Database "---" is not found.Try changing the Database settings
Database Configuration
Host Name ---
User Name ---
Password ********
Database Type mysql
Database Name ---

Dec 26 - 10:10 GMT
Support - John

Hello Andreas,

Please note that I have just checked and found that DB --- under the "MySQl Databases" option in your control panel. May I know where you are getting the error " The Database "---" is not found" so that I can check it further.

Kind regards,
John, Servage - Support
Servage Hosting

Dec 26 - 11:53 GMT
Customer

Hi John

Simply SCROLL DOWN to the very first POST before more then 1 day!

I am getting this error when i open phpmyadmin and click on Databases.

ANY DATABASE!!!

Andi

Dec 26 - 11:55 GMT
Support - John

Hello Andreas,

I have checked the phpmyadmin for "--- and found that no tables are there. You need to import your .sql file in order to populate the tables.

Kind regards,
John, Servage - Support
Servage Hosting

Dec 26 - 12:17 GMT
Customer

HA HA HA

Sorry - better you read the whole post before answering. Exactly THIS is the problem I even can't create a table in the database. Nor can I set the collation for tables before importing data into the tables.

The steps for importing are:

1. Creating the database
2. Changing the collation for Tables to utf8 (This is necessary because of the stupid setting in your server for latin1 as default)
If you would change the default setting from latin to utf8 I could import right the way but so I need first to set the right collations to utf8 otherwise all tables will be latin1 and we will have a complete type missmatch.

Try to create a table in phpmyadmin and set the collation of the tables to utf8_unicode_ci THEN we can import. If you are able to do this from an account like mine then fine - let me know HOW

Andi

File not deletable

Dec 26 - 10:43 GMT
Customer

Refering to post: Dec 22 2007 - 01:11 GMT NOT ABLE TO DELETE FILES/FOLDERS

111typo3_src

This file is still there - It seems you have done not the thing you promised and deleted this file or given us access so that we can delete this file ourself Please solve this problem immediately

It is due since over 4 days now

Andi

Dec 26 - 10:44 GMT
Servage - Nick

Hello Andreas,

Please provide us the full path with filename.
Thank you.


Kind regards,
Nick, Support
Servage Hosting

Dec 26 - 11:40 GMT
Customer

Hi it is already written in the post from 22 Dec PLEASE CHECK!

xsite/111typo3_src

more files will follow as we are now starting to install typo3 sites and this problem will occure on every typo3 site.

It is a problem of your server configuration while unpcking files they are sysadmin instead of webserver or you!

Solve it and you will be happy in getting less trouble tickets

Andi

Dec 26 - 11:54 GMT
Customer

Have you deleted it now?
We need to continue and are already waiting since days.

Dec 26 - 12:18 GMT
Customer

111typo3_src

SysAdmin
u---------

The file is still there PLEASE DELETE IT

Not connecting to its ROOT Folder

Dec 26 - 09:24 GMT
Customer

Hi Servage

t3pack.com www.t3pack.com
is not connecting to its root folder -magento

Instead it shows
Please replace this index.html file with your own site :)

We had this error yesterday already with another domain it seems you haven't solved this problem really - or.

We can't continue our work as long we can't access the -magento folder.

Andi

---------------------------------------------
Problem URL:
www.t3pack.com
---------------------------------------------

Dec 26 - 09:30 GMT
Servage - Julie

Hello Andreas,

Thanks for submitting the ticket. Please change the document root settings for the website t3pack.com from /-magento to /magento no special character can be used at the document root settings.

Kindly check after next three hours later for your website. Hopefully it will work for you.

Thank you :)

Kind regards,
Julie, Support Team Member
Servage Hosting

Dec 26 - 09:46 GMT
Customer

Sorry this information is WRONG as lifetype is perfectly running with -lifetype. You can check here http://www.t3log.com the rootfolder is -lifetype

The Problem is therefore NOT - By the way - is NOT a special character!

So please solve the problem and we can't wait always 3 HOURS as your service is runing our installations by setting wrong permissions with prior consulting the manuals.

Please solve the DATABASE ERRORS!!

AND execute the ruby on rails application like promissed over one day ago!

Dec 26 - 09:48 GMT
Customer

Hi Julie is there a chance to copy or zip complete folders I can't find it in your panel

Dec 26 - 09:56 GMT
Servage - Julie

Hello Andreas,

Please check now for http://t3pack.com/. It is showing the zip folder magento-0.6.14100.tar.gz while accessing the website.

Unfortunately we do not have such feature enabled at our control panel to zip an entire folder. If you wish to zip files then we will do it from server end.

Thank you :)

Kind regards,
Julie, Support Team Member
Servage Hosting

Dec 26 - 10:39 GMT
Customer

Thanks Julie

I will get back to you then when the sites are working in its basic state as we need a backup (zip tar.gz) for all folders which will make deploying them on new sites much easier.

Thanks for your Help.

This Ticket will be closed

Andi

MYSQL DATABASE - PHPMYADMIN PROBLEMS

Dec 26 - 07:56 GMT
Customer

Hi Servage

We can't create any tables in your databases!!!

Step 1: creating new database
Step 2: opening phpmyadmin from your console
Step 3: Try to call the database (NOT POSSIBLE)
Step 4: Try to call DATABASES (WILL LEAD TO ERROR MESSAGE)

Happening at all newly created databases!!!
----------------------
Databases

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 225

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 225

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 225

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 225

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 225

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 225

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 225

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 313

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 313

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 313

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 313

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 313

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 313

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /www/public/phpMyAdmin-2.10/server_databases.php on line 313
Database Ascending
Total: 1

-----------------------------

URGENT!!! as without Databases we can't Work at all!

We still need to get running TODAY:

REDMINE (NO SUPPORT FROM YOU SINCE days!!)
vTiger (Permissions changed by your service instead of checking the real error)
Magento (We can't continue as we don't get the Database changed completely to utf8!!! as we can't open the dialog for tables)
TYPO3 (will be next .. followed by some other applications ;-)

Andi

Dec 26 - 07:59 GMT
Servage - Steven

Hello Andreas,

Thank you for submitting a ticket. I can see that we have already another ticket regarding the same issue in the helpdesk, which will be answered by our admin soon. Kind do not open further tickets regarding the same issue. This may delay the responding time on the other open ticket.

You are more than welcome to update the open ticket if you have any additional comments or updates. Thank you for your understanding.


Kind regards,
Steven, Support
Servage Hosting

Dec 26 - 08:08 GMT
Customer

YOU ARE NOT SOLVING THE PROBLEM!!!

Dec 26 - 08:26 GMT
Servage - Steven

Hello Andreas,

Yes, our admin will check your issue. Please update your old ticket. Creating multiple ticket won't solve your issue.

Thanks!

Kind regards,
Steven, Support
Servage Hosting

REDMINE RUBY ON RAILS at SERVAGE HOSTING 2nd

Dec 25 - 01:27 GMT
Customer

Hi Servage

We are receiving the following error on our Redmine installayion in "-redmine" folder
_________________
Application error
Rails application failed to start properly
_________________

This is happening as we can't execute the needed ruby on rails commands to build up the database as recommended on redmines and your FAQ.

We can't execute the next tasks on servage -
How will this work without ssh access?
How is it possible to get redmine running on Servage?
Will you be able assist in this problem?
How can I execute a "rake" command?

STEP 1 - 3 were successfully configured.
_______________________________
4. Create the database structure, by running the following command under the application root directory:

rake db:migrate RAILS_ENV="production"

It will create tables and an administrator account.

5. Insert default configuration data in database, by running the following command:

rake redmine:load_default_data RAILS_ENV="production"

This step is optional but highly recommended, as you can define your own configuration from scratch. It will load default roles, trackers, statuses, workflows and enumerations.

6. Test the installation by running WEBrick web server:

ruby script/server -e production

Once WEBrick has started, point your browser to http://localhost:3000/. You should now see the application welcome page.
_________________________________

I hope you will answer on time.

For your information:
To satisfy the needs of our customers we will publish our correspondence online available for public. We think it is very important for our customers to see how hard we are working and that they also see where problems and solutions get stuck.

Thanks a lot for your help.

Andi

Dec 25 - 01:50 GMT
Josh

Hello Andreas,

Thank you for submitting a ticket.

We would suggest you that please check the Simple installation of RoR application should be as follows:

Virtual host path to mount your root is yourapp/public.

permissions:

chmod 755 to the all folders/files in your application

change ownership of: yourapp/log/ yourapp/tmp/ (recusive, to 'webserver')

Paths:

change the path in yourapp/public/dispatch.cgi|fcgi|rb

to #!/usr/bin/ruby, from your local path.

.htaccess corrections: (to enable fast cgi)
This will enable your application, to use fcgi, with is about x10 faster then normal cgi

# General Apache options
AddHandler fcgid-script .fcgi
#AddHandler fastcgi-script .fcgi
AddHandler cgi-script .cgi
Options +FollowSymLinks +ExecCGI

# If you don't want Rails to look in certain directories,
# use the following rewrite rules so that Apache won't rewrite certain requests
#
# Example:
# RewriteCond %{REQUEST_URI} ^/notrails.*
# RewriteRule .* - [L]

# Redirect all requests not available on the filesystem to Rails
# By default the cgi dispatcher is used which is very slow
#
# For better performance replace the dispatcher with the fastcgi one
#
# Example:
#RewriteRule ^(.*)$ dispatch.fcgi [QSA,L]
RewriteEngine On

# If your Rails application is accessed via an Alias directive,
# then you MUST also set the RewriteBase in this htaccess file.
#
# Example:
# Alias /myrailsapp /path/to/myrailsapp/public
# RewriteBase /myrailsapp

RewriteRule ^$ index.html [QSA]
RewriteRule ^([^.]+)$ $1.html [QSA]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteRule ^(.*)$ dispatch.fcgi [QSA,L]
#RewriteRule ^(.*)$ dispatch.cgi [QSA,L]

# In case Rails experiences terminal errors
# Instead of displaying this message you can supply a file here which will be rendered instead
#
# Example:
# ErrorDocument 500 /500.html

ErrorDocument 500 "

Application error

Rails application failed to start properly"

Once everything is perfect update this ticket and we will run following command for you,

rake db:migrate RAILS_ENV="production"

I hope this helps :)

Kind regards,
Josh, Support
Servage Hosting

Dec 25 - 02:38 GMT
Customer

Hi Josh
What is the actual path for this - I asked before and your support told me it is

usr/bin/ruby - it seems that this is NOT the right path FROM MY LOCAL PATH. Can you please send me the right path how it should be written into .htaccess

The domain is http://www.t3log.info
and the redmine installation is in the folder -redmine

http://www.t3log.info has its starting folder -redmine

Thanks
Andi

Dec 25 - 02:55 GMT
Customer

Hi Josh

Thats how the dispatch.fcgi looks like

------------------
usr/bin/ruby
#
# You may specify the path to the FastCGI crash log (a log of unhandled
# exceptions which forced the FastCGI instance to exit, great for debugging)
# and the number of requests to process before running garbage collection.
#
# By default, the FastCGI crash log is RAILS_ROOT/log/fastcgi.crash.log
# and the GC period is nil (turned off). A reasonable number of requests
# could range from 10-100 depending on the memory footprint of your app.
#
# Example:
# # Default log path, normal GC behavior.
# RailsFCGIHandler.process!
#
# # Default log path, 50 requests between GC.
# RailsFCGIHandler.process! nil, 50
#
# # Custom log path, normal GC behavior.
# RailsFCGIHandler.process! '/var/log/myapp_fcgi_crash.log'
#
require File.dirname(__FILE__) + "/../config/environment"
require 'fcgi_handler'

RailsFCGIHandler.process!
------------------------

Andi

Is this OK like this? or does the path be different?

Dec 25 - 02:57 GMT
Customer

Hi Josh

and that's the .htaccess in /public

-------------------
# General Apache options

AddHandler fastcgi-script .fcgi


AddHandler fcgid-script .fcgi


AddHandler cgi-script .cgi

Options +FollowSymLinks +ExecCGI

# If you don't want Rails to look in certain directories,
# use the following rewrite rules so that Apache won't rewrite certain requests
#
# Example:
# RewriteCond %{REQUEST_URI} ^/notrails.*
# RewriteRule .* - [L]

# Redirect all requests not available on the filesystem to Rails
# By default the cgi dispatcher is used which is very slow
#
# For better performance replace the dispatcher with the fastcgi one
#
# Example:
RewriteRule ^(.*)$ dispatch.fcgi [QSA,L]
RewriteEngine On

# If your Rails application is accessed via an Alias directive,
# then you MUST also set the RewriteBase in this htaccess file.
#
# Example:
# Alias /myrailsapp /path/to/myrailsapp/public
# RewriteBase /myrailsapp

RewriteRule ^$ index.html [QSA]
RewriteRule ^([^.]+)$ $1.html [QSA]
RewriteCond %{REQUEST_FILENAME} !-f

RewriteRule ^(.*)$ dispatch.fcgi [QSA,L]


RewriteRule ^(.*)$ dispatch.fcgi [QSA,L]


RewriteRule ^(.*)$ dispatch.cgi [QSA,L]


# In case Rails experiences terminal errors
# Instead of displaying this message you can supply a file here which will be rendered instead
#
# Example:
# ErrorDocument 500 /500.html

ErrorDocument 500 "

Application error

Rails application failed to start properly"

--------------------
I think it should be OK like this

Can you please try to execute the command?

Thanks

Andi

Dec 25 - 04:04 GMT
Servage - Bob

Hello Andreas,

Thanks for updating the ticket.

Our senior admins will test the command for you and inform you the result.

Thanks for your patience and co-operation.

Kind regards,
Bob, Support
Servage Hosting

Dec 25 - 05:22 GMT
Customer

Hi Bob

Any Updates as we need to get redmine running BEFORE the money back 5 day expires ;-)

Thanks
Andi

Dec 25 - 11:56 GMT
Support - Jakob

Hello Andreas,

This has not been done yet, however, you can use this as a refund reason even after the money back period (because you have mentioned it within the money back period). So, as soon as the module is available, you can test.

Kind regards,
Jakob, Support
Servage Hosting

Dec 26 - 02:27 GMT
Customer

Hi Servage

I still got the Application Error due to the fact that the commands havened been executed to create the database like mentioned before.

We need to continue working here and are completely stuck because of this since 2 days now. PLEASE execute the command and get redmine working as REDMINE is needed for our work we are doing for our Customer and we have to match their timelines!!!

Thanks
Andi

Dec 26 - 08:00 GMT
Customer

For your Notice:
THIS TICKET WILL BE TEMPORARILY CLOSED AND PUBLISHED ONLINE IF NO FURTHER ASSISTANCE IS GIVEN IN THE NEXT 30 MINUTES.

We need to get Ruby on Rails Applications running on your server as you are advertising RoR Support. This ticket is open since 2 days now without any solution HOW to get a Ruby on Rails Application running on your servers. Probably it isn't possible at all and you are only advertising RoR support. Who knows? At the moment it looks like this - sorry!

Andi