Not connecting to its ROOT Folder

Dec 26 - 09:24 GMT
Customer

Hi Servage

t3pack.com www.t3pack.com
is not connecting to its root folder -magento

Instead it shows
Please replace this index.html file with your own site :)

We had this error yesterday already with another domain it seems you haven't solved this problem really - or.

We can't continue our work as long we can't access the -magento folder.

Andi

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Problem URL:
www.t3pack.com
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Dec 26 - 09:30 GMT
Servage - Julie

Hello Andreas,

Thanks for submitting the ticket. Please change the document root settings for the website t3pack.com from /-magento to /magento no special character can be used at the document root settings.

Kindly check after next three hours later for your website. Hopefully it will work for you.

Thank you :)

Kind regards,
Julie, Support Team Member
Servage Hosting

Dec 26 - 09:46 GMT
Customer

Sorry this information is WRONG as lifetype is perfectly running with -lifetype. You can check here http://www.t3log.com the rootfolder is -lifetype

The Problem is therefore NOT - By the way - is NOT a special character!

So please solve the problem and we can't wait always 3 HOURS as your service is runing our installations by setting wrong permissions with prior consulting the manuals.

Please solve the DATABASE ERRORS!!

AND execute the ruby on rails application like promissed over one day ago!

Dec 26 - 09:48 GMT
Customer

Hi Julie is there a chance to copy or zip complete folders I can't find it in your panel

Dec 26 - 09:56 GMT
Servage - Julie

Hello Andreas,

Please check now for http://t3pack.com/. It is showing the zip folder magento-0.6.14100.tar.gz while accessing the website.

Unfortunately we do not have such feature enabled at our control panel to zip an entire folder. If you wish to zip files then we will do it from server end.

Thank you :)

Kind regards,
Julie, Support Team Member
Servage Hosting

Dec 26 - 10:39 GMT
Customer

Thanks Julie

I will get back to you then when the sites are working in its basic state as we need a backup (zip tar.gz) for all folders which will make deploying them on new sites much easier.

Thanks for your Help.

This Ticket will be closed

Andi