IMHOSTED VERIFYING THAT JOSEPH WAS LYING WHEN HE WROTE THAT HE HAD DIESABLED IT ON THE WHOLE ACCOUNT

Hello,

Thank you for writing in.

Please note that "DOMAIN.com" doesn't have and Openbasedir restrictions.

Kindly check from your end and if the issue still persists, please get back to us with the exact steps so
as to recreate the issue at our end.

Please let us know the exact link where you are facing the issue.

Regards,
Shane
___________________________
ImHosted.com

IMHOSTED OPEN_BASEDIR STILL IN PLACE EVEN JOSEPH HAS DISABLED IT

Sorry but this is NOT TRUE

I just open up my demo.lisandi.com/typo3 backend and receive the following error message:

Warning: fopen(/home2/DOMAIN.../typo3temp/extensions.xml.gz) [function.fopen]: failed to open stream: Permission denied in/home2/DOMAIN.../typo3_src/t3lib/class.t3lib_div.php on line 2687


In other words openbasedir! fopen is still active

Shut this stupid openbasedir up PLEASE we lost yesterday 3 clients because of this error message as they said that we are not able to solve problems in a adjent amount of time. They are right as we had to wait nearly 24 hours until you first time responded!!!

Andi

IMHOSTED'S JOSEPH DISABELING OPEN_BASEDIR THE SECOND TIME ON THE WHOLE ACCOUNT

Hi,

I have disabled openbase_dir for all your accounts as requested.
- Hide quoted text -

Regards,
Joseph A.
___________________________
ImHosted.com

Hi,

I have updated you through the ticket JHW-41819-844.

Feel free to contact us, if you need any further assistance.

Regards,
Joseph A
___________________________
ImHosted.com

IMHOSTED NOT REACTING NO SUPPORT AT ALL

Warning: fopen() [function.fopen]: open_basedir restriction in effect. File(/proc/loadavg) is not within the allowed path(s): (/home2/DOMAIN...:/usr/lib/php:/usr/local/lib/php:/tmp) in/home2/DOMAIN.../typo3_src-4.2.3/t3lib/class.gzip_encode.php on line 343

Warning: fopen(/proc/loadavg) [function.fopen]: failed to open stream: Operation not permitted in /home2/DOMAIN .../typo3_src-4.2.3/t3lib/class.gzip_encode.php on line 343

Warning: feof(): supplied argument is not a valid stream resource in /home2/DOMAIN.../typo3_src-4.2.3/t3lib/class.gzip_encode.php on line 344

Warning: fgets(): supplied argument is not a valid stream resource in /home2/DOMAIN.../typo3_src-4.2.3/t3lib/class.gzip_encode.php on line 345

Warning: fclose(): supplied argument is not a valid stream resource in /home2/DOMAIN/typo3_src-4.2.3/t3lib/class.gzip_encode.php on line 347

It is still there

and nothing has changed as you still not have openbase dir disabled.

I told you before that our complete account should have NO openbasedir enabled as we have every day a new installation and i.e. today we were not able for over 20 hours even to run our class properly because you messed it up again with the stupid openbase dir restriction which you said yesterday you had already turned off.

Each of our student will create his OWN folder and Name so this is part of the trainingprocess and we don't know how they name a folder, also we don't know if we would need 300 or 500 foldersenabled and so on.

Simply do it like all the 5 years before DISABLE Openbasedir in our installation and we are fine. For now we still cannot work and you block our work already nearly 24 hours!!!

Either you have a real 24/7 support available like you had before with a response time of maximum 5 minutes but now it is 24 hours!!! and no ICQ anymore. Actually immhosted is getting a support like servage = NO support at all.

Turn off the openbase dir for all our accounts.

i.e. one url it appears in DOMAIN.com like I wrote before
but also many other urls are affected as soon as we create a new one.

IMHOSTED SOLVING PROBLEMS ONLY PARTLY

Hi,

Please check now. In case the issue persists, please provide us the exact URL where you are getting the aforementioned warning message.

Regards,
Joseph A.
___________________________
ImHosted.com

STILL WAITING FOR IMHOSTED SUPPORT

URGENT URGENT URGENT

ALREADY WAITING THE WHOLE DAY!!!

Yesterday you enabled Openbase dir on our account and today it is gone in some folders.

We do schooling people and will create about 200-400 TYPO3 Pages in the next months. Each Page will have a unique path. As we have NO chance to edit this path as we are on shared hosting you simply have to enable it otherwise nor TYPO3 nor Magento and even not eZ Publish will run and others.
It has to be enabled on our COMPLETE Acount like it was since 5 Years already!!
open_basedir set
open_basedir=/home2/DOMAIN:/usr/lib/php:/usr/local/lib/php:/tmp
This restricts TYPO3 to open and include files only in this path. Please make sure that this does not prevent TYPO3 from running.
Notice (UNIX): Before checking a path according to open_basedir, PHP resolves all symbolic links.

i.e. you will get this mnessage in ian.cocopapa.com

but DOMAIN/t3demo openbasedir is off!

In other words you only enabled certain folders and this is NOT working as we need our account complete account without openbase dir.

Andi

IMHOSTED NO 24/7 SUPPORT AT ALL

urgent

URGENT!!!!

Please disable OpenBase Dir Immediately as Image Magick isn't working anymore and our sites get corrupted by this.

open_basedir=/home2/DOMAIN:/usr/lib/php:/usr/local/lib/php:/tmp
This restricts TYPO3 to open and include files only in this path. Please make sure that this does not prevent TYPO3 from running.
Notice (UNIX): Before checking a path according to open_basedir, PHP resolves all symbolic links.

We have HUGE Problems

Open Base Dir was ALWAYS Disabled on our WHOLE account and every day now I have to contact you again as you always switch it back

Don't do this!!

Andi

IMHOSTED ENABLES AGAIN OPEN_BASEDIR

Hi Ashton

Like Yesterday you disabled openbase dir and today it is on again. Could you please disable it again as you are blocking our sites with it and TYPO3 and Magento isn't working anymore.

THX

Andi

ANDI MOST WELCOME AT IMHOSTED

Hello,

You're most Welcome, Andi!

Regards,
Ashton
___________________________
ImHosted.com

IMHOSTED REMOVING THE FOLDERS

Hello Andi,

We have removed the folders.
Please check it out.

Regards,
Ashton.V
Imhosted.com

IMHOSTED HAS WRONG OWNER PERMISSIONS ON SHARED HOSTING

Hi James I still have a problem in deleting folder

in our root public_html/0 and public_html/0trash

could you please delete those 2 folders for us Thanks

It seems that we are not able to delete these folders. There are some more which we even can't copy or move but I will write a complete list in the next weeks as we completly reorganize our folder structure.

Thanks
Andi

I AM STILL WELCOME AT IMHOSTED :-)

Andi, you're most welcome..!

James
Imhosted.com

IMHOSTED THANKS

Thanks James
Looks like it is back.

Took a long time but ok you made it thx

Andi

IMHOSTED FINDS THE DATA

The issue has been fixed, please check now. All the data inside the folder 123 & 456 has been correctly restored now.

James
Imhosted.com

IMHOSTED LOOSING CUSTOMERS DATA

Yeah I will immediately as still our files from the old 123 folder are missing.

You wrote that you discovered them and that you coppied them to 456 but actually still about 75% of our Files, images, videos are missing and the folders you copied are empty!

Those are very important pictures as most have been taken during the Tsunami and are UNIQUE
Please get them back!
Andi

IMHOSTED YOU ARE WELCOME

Hello,


You are welcome.
Feel free to write in for further queries.


Regards
Jase
IMHosted.com

IMHOSTED SUCCESSFUL AFTER HOURS OF NOTHING

Thanks Joseph

Looks much better now ;-)
I hope the Openbase Dir is now disabled for the complete account as we will create much more sites

Andi

IMHOSTED JOSEPH REACTING AND DISABELING OPEN_BASEDIR RESTRICTION

Hi,

I have disabled php open_basedir restrictions for your domain. Please check now. Regarding TYPO3 permission issues, plaese check whether you have have given writeable permissions to folders as mention in their documentation/manual.

Regards.
Joseph A
___________________________
ImHosted.com

IMHOSTED SEEMS TO HAVE NO QUALIFIED PEOPLE IN SUPPORT

Check here you see the major problems!!
http://DOMAIN.../servercheck.php

IMHOSTED WITH NO 24/7 SUPPORT ANYMORE

As you can see here

File(/proc/loadavg) is not within the allowed path(s):

The /proc/loadavg file is absolutly not a user folder and therfore it is a IMHOSTED thing that the whole site crashes!!

Andi

IMHOSTED AGAIN OPEN_OPENDIR RESTRICTION

Check here

http://DOMAIN.../
not working

Warning: fopen() [function.fopen]: open_basedir restriction in effect. File(/proc/loadavg) is not within the allowed path(s): (/home2/DOMAIN/:/usr/lib/php:/usr/local/lib/php:/tmp) in/home2/DOMAIN.../typo3_src-4.2.3/t3lib/class.gzip_encode.php on line 343

Warning: fopen(/proc/loadavg) [function.fopen]: failed to open stream: Operation not permitted in /home2/lisandi/public_html/100/y-sys/typo3_src-4.2.3/t3lib/class.gzip_encode.php on line 343

Warning: feof(): supplied argument is not a valid stream resource in /home2/DOMAIN.../typo3_src-4.2.3/t3lib/class.gzip_encode.php on line 344

Warning: fgets(): supplied argument is not a valid stream resource in /home2/DOMAIN.../typo3_src-4.2.3/t3lib/class.gzip_encode.php on line 345

Warning: fclose(): supplied argument is not a valid stream resource in /home2/DOMAIN.../typo3_src-4.2.3/t3lib/class.gzip_encode.php on line 347

FOPEN needs to be OFF like it was all those years before too and our sites were working

Check here
http://DOMAIN
working as this path has been entered to openbase dir

Andi

In other words you can either DISABLE openbasedir again like it should be to run TYPO3 and MAGENTO or you give us a way, that we canenter all our subsites and other domain sites to the path - this will be about 100 i guess! or perhaps more!

Andi

IMHOSTED RUINING CUSTOMERS

Joseph PLEASE

I don't want to start this all over again we had a THread please look in your history!!!

Imhosted agreed that we have our own php.ini file as otherwise nor TYPO3 nor MAGENTO is running. you can also check apapococ.blogspot.com as we report here also this issue as it is so annoying from Imhosted.

Please check your logs and you will see, that you have changed te path to the php.ini on the server for all installations. Therfore our sites which ran since 2004 on imhosted are no more running

I give you 2 hours more to solve this problem if not we will meet at the court! Like I said we had this issue over and over and it happens again and again as the support level 2 is switching the thing back to the stupid newbies which have no idea about how to run a server or how to do a qualified support - and you are a newby. so please send the Thread to your Support staff which takes care for lisandi.com - YOU HAVE A SPECIAL PERSON DOING THIS since our last problems! And those problems are even still existing as still we don't have our files back which imhosted LOST!!! They only tell tey have 32GB files bit actually we can't even see half of it!

Imhosted costs us so much money and downtime bevcause of people like you which don't solve problems but which try to argue with arguements already approved as not working!!!! in our case as we are a very old customer and our sites ae running since long time and ONLY down when IMHOSTED changes again server settings without notifying us in advance!

I check back at 10pm GMT+7 (this is in 2 hours) and I hope the error messages on our sites are gone than.

Andi

IMHOSTED NEW EPISODES OF HORROR

> Please put our OLD php.ini in place as all our sites are crashed since days already
> We have this issue everytime when your staff is doing some changes on the server as they DON'T check the server before they upgrade!!
>
> You cost us Millions meanwhile
>
> Also there is NO 24/7 Support available at all since days No one is in ICQ as it is on here every day all time and we don't see anybody there since weeks!! - months I guess already
>
> Warning: fopen() [function.fopen]: open_basedir restriction in effect. File(/proc/loadavg) is not within the allowed path(s): (/home2/domain/:/usr/lib/php:/usr/local/lib/php:/tmp) in /home2/domain../t3lib/class.gzip_encode.php on line 343
>
> Warning: fopen(/proc/loadavg) [function.fopen]: failed to open stream: Operation not permitted in /home2/domain.../typo3_src-4.2.3/t3lib/class.gzip_encode.php on line 343

IMHOSTED IS NOT A RELIABLE HOSTER AND HAS NO QUALIFIEDSUPPORT

Warning: fopen() [function.fopen]: open_basedir restriction in effect. File(/proc/loadavg) is not within the allowed path(s): (/home2/DOMAIN:/usr/lib/php:/usr/local/lib/php:/tmp) in /home2/DOMAIN/typo3_src-4.2.3/t3lib/class.gzip_encode.php on line 343

Warning: fopen(/proc/loadavg) [function.fopen]: failed to open stream: Operation not permitted in /home2/DOMAIN/typo3_src-4.2.3/t3lib/class.gzip_encode.php on line 343

Warning: feof(): supplied argument is not a valid stream resource in /home2/DOMAIN/typo3_src-4.2.3/t3lib/class.gzip_encode.php on line 344

Warning: fgets(): supplied argument is not a valid stream resource in /home2/DOMAIN/typo3_src-4.2.3/t3lib/class.gzip_encode.php on line 345

Warning: fclose(): supplied argument is not a valid stream resource in /home2/DOMAIN/typo3_src-4.2.3/t3lib/class.gzip_encode.php on line 347


SHUT THIS STUPID OPEN BASE DIR OFF FOR OUR COMPLETE SITE AND DON'T FOOL AROUND WITH US!!!

YOU WROTE ALREADY 3 TIMES THAT YOU HAVE SHUT OFF!!!! FOR THECOMPLETE SITE WE LOOOOOOSE CUSTOMERS ALREADY 3 BECAUSE WE CAN'T PRESENT THE SITES OF THIS!!!

IMMEDIATELY
THE CUSTOMER NO 4 IS WAITING RIGHT BESIDE ME NOW!!!

=========
Because of this also image magick isn't working properly again

shut it off NOW we wait another 10 minutes and then we go public = apapococ.blogspot.com check for imhosted

=========
thIS IS WHAT IMHOSTED HAS WRITTEN 5 DAYS AGO

SHUT IT OFF!!

Hi,

I have disabled openbase_dir for all your accounts as requested.
- Hide quoted text -

Regards,
Joseph A.
___________________________
ImHosted.com