IMHOSTED A GREAT DESASTER PART 3

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14. April 2009

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(0:05:22) icq-number is there still somebody
(0:05:29) icq-number HELLO
(0:05:45) icq-number Fatal error: Cannot run code from this file in conjunction with non encoded files in /domain-path/a8/domain2/typo3conf/ext/templavoila_pagemod/mod1/conf.php on line 392
(0:06:02) icq-number These errors are caused by the server settings
(0:06:20) 242559147 Please post a ticket regarding this issue
(0:06:22) icq-number somehow you are using something which encodes files
(0:06:31) icq-number have already done twice
(0:06:37) icq-number but no answers
(0:06:47) 242559147 Our senior techs will look into the issue
(0:06:56) 242559147 give me the ticket ID
(0:07:34) icq-number support #TMH-39546-152
(0:07:40) icq-number post about 96
(0:09:02) 242559147 It is replied 74 days back
(0:09:15) 242559147 please post a new ticket regarding this issue
(0:09:17) icq-number we have lots of problems with your servers
(0:09:24) icq-number it comes and goes on and on
(0:09:39) icq-number and since several days we have now this error with the encoding stuff
(0:09:54) icq-number and since the server is back we can't login in no site into the backend
(0:11:29) icq-number Fatal error: Cannot run code from this file in conjunction with non encoded files in
(0:11:50) icq-number this is happening in TYPO3 but also in jobberbase now - so it is NOT related to one application
(0:12:18) icq-number must be some server settings which have been changed or again permission issues.
(0:14:22) icq-number #REQ-19113-947
(0:14:41) icq-number here a new one so you can see it more clearly and focused on this issue
(0:16:32) 242559147 yes
(0:16:37) 242559147 we got it
(0:16:49) 242559147 we will check it and update you
(0:16:56) icq-number ok we have no chance to get into thebackend
(0:37:09) icq-number I guess it has to do with a php function which gets called by
domain.tld/typo3/backend.php
(0:37:33) icq-number as here we get again the encoding Fatal Error or The database error
(0:37:34) icq-number The current username, password or host was not accepted when the connection to the database was attempted to be established!

Database Error
(0:38:17) icq-number even we just had a running backend (partly) when we called domain.tld/alt_main.php
(0:39:18) icq-number So I guess that the file backend.php is calling something in PHP which is wrong at the moment - do you have error logs and could you please check this
(0:47:03) icq-number is the MYSQL server running in compatible mode or in strict mode
(0:57:05) icq-number Another resource for solving the problem:
(0:58:02) icq-number Certain Versions of ZDebian Linux include libxml that removes all "&" characters from the XML on parsing. This may corrupt TYPO3 data
(0:59:13) icq-number PHP must have the folwing extensions installed
(0:59:31) icq-number cURL
(0:59:34) icq-number filter
(0:59:38) icq-number GD2
(0:59:40) icq-number JSON
(0:59:43) icq-number mbstring
(0:59:49) icq-number mysql
(0:59:57) icq-number pcre
(1:00:01) icq-number session
(1:00:03) icq-number SPL
(1:00:07) icq-number standard
(1:00:09) icq-number xml
(1:03:12) icq-number TYPO3 requires a web server with a PHP installation and a database. While TYPO3
can be configured to run on many web servers with different databases, this
document assumes that Apache and MySQL will be used. This document does not
cover using TYPO3 with other databases or web servers.

The following configuration is the minimum required:
- a web server capable of running PHP
- PHP 5.2.0 or newer with the following extensions:
- filter
- GD2
- JSON
- mysql
- pcre
- session
- SPL
- standard
- xml
Some extensions can be optionally compiled into PHP. A list of loaded
extensions can be checked using the phpinfo() function.
- memory_limit set to at least to 64M in php.ini
- MySQL 4.1 or newer
- 200 MB of disk space
- AllowOverride in the Apache configuration includes "Indexes" and "FileInfo"
(see FAQ below)

The following configuration is recommended:
- Apache 2.x
- mod_expires and mod_rewrite enabled in the Apache configuration
- PHP 5.2.0 or newer with the following extensions:
- cURL
- filter
- GD2
- JSON
- mbstring
- mysql
- pcre
- session
- SPL
- standard
- xml
Some extensions can be optionally compiled into PHP. A list of loaded
extensions can be checked using the phpinfo() function.
- memory_limit set to 128M or more in php.ini
- MySQL 5.1 or newer
- GraphicsMagick
- 200 MB or more of disk space
- AllowOverride in the Apache configuration includes "Indexes" and "FileInfo"
(see FAQ below)
(1:22:47) icq-number PLease check perhaps than those errors can be solved forever
(1:22:50) icq-number Thanks
(10:39:35) icq-number Hi Dijo
(10:39:51) icq-number we still have the problems and our ticket hasn't been answered until now
(10:40:01) icq-number it is now 3 days not working good
(10:40:07) 242559147 May I know the ticket Id please
(10:40:17) icq-number PHPMyAdmin is also loading NOT
(10:41:26) icq-number #REQ-19113-947
(10:41:35) 242559147 Ok
(10:41:44) 242559147 Will check now
(10:41:49) icq-number This is concerning our major login problems on all sites and the encoding errors
(10:42:10) icq-number but since today I also can't access phpmyadmin from cpanel
(10:42:21) 242559147 Oh k]
(10:44:07) icq-number on all our backends we can't login - but it was possible on all sites last week
(10:44:08) icq-number Login-error or session timed-out

No user logged in! Sorry, I can't proceed then!

(You must have cookies enabled!)

If your session has just timed-out, you may
click here to re-login.
(10:44:36) 242559147 Ok, Thanks a lot for the error logs
(11:05:50) icq-number The server is reacting very very slow and phpmyadmin is a snail - takes about 5 min to reload
(14:15:43) icq-number We still have the same Problem
(14:15:51) icq-number not only in TYPO3 sites
(14:15:53) icq-number i.e.
(14:15:55) icq-number Fatal error: Cannot run code from this file in conjunction with non encoded files in /domain-path/a8/jobberbase/jobs/_templates/_cache/%%E5^E51^E51533DF%%loops.tpl.php on line 1861
(14:17:24) icq-number This error appears since the server is back. When we delete the cache it works fine but comes again as soon the site gets recalled again. In other words are you using any kind of encoding stuff or a special caching engine for your php than this isn't confiured right. All this wasn't before
(14:21:15) 242559147 Ok, please give me a moment while I check
(14:44:43) icq-number go to /www/a8/jobberbase/jobs/_templates
and delete the folder _cache in
go to /www/a8/jobberbase/jobs/_templates/_cache

and recreate it new giving 777
(14:44:59) icq-number Then you reload the page
(14:45:00) icq-number http://domain.tld/jobs/
(14:45:08) icq-number and everything seems to be fine
(14:45:21) 242559147 ok
(14:45:26) icq-number now reload again and you have again the error with the encoding file
(15:41:28) icq-number again we can't coonect to the server
(15:41:44) icq-number Connection timed out
Error: Could not connect to server
Status: Waiting to retry...
Status: Resolving address of domain.tld
Status: Connecting to 207.210.103.242:21...
(15:41:52) 242559147 There is some issues with the server
(15:41:56) 242559147 we are working on it
(15:42:13) icq-number Does this mean another day no work
(17:42:36) icq-number We still have this encoding problem on all our sites
(17:42:53) icq-number i.e
(17:42:55) icq-number Fatal error: Cannot run code from this file in conjunction with non encoded files in /domain-path/a8/jobberbase/jobs/_templates/_cache/%%E5^E51^E51533DF%%loops.tpl.php on line 1861
(18:12:13) icq-number Hi Dijo
(18:12:33) icq-number I realize that all cahe files are actually 99 99 owner group
(18:13:18) icq-number this is in all applications the same and I guess that the permissions are actually causing this encoding error as the temp files can not be overwritten by domain2/domain2 if they are 99/99
(18:13:30) icq-number can yu please check
(18:18:12) icq-number Do you have the CSS Validator blocked
(18:18:14) icq-number Target: http://domain.tld/jobs/css/main.css

I/O Error: Unable to contact target server domain.tld:80 after 3 tries.
(18:18:26) icq-number http://jigsaw.w3.org/css-validator/validator?uri=http://domain.tld/jobs/css/main.css
(18:22:33) icq-number the encoding error is caused by an XML parsing error in all applications
(18:22:50) icq-number what is activated or missing in PHP that we now get these errors
(18:23:08) icq-number his file in conjunction with non encoded files in
(18:35:40) icq-number Hi is still somebody there
(18:38:25) 242559147 Yes
(18:38:56) icq-number We still have our login problem and those encoding errors
(18:39:07) icq-number it seems it is a XML parsing problem
(18:39:25) icq-number also the TEMP files always get generated as 99 99
(18:40:12) 242559147 Please post a ticket regarding your issue, so that our senior techs will look into it
(18:41:50) icq-number I have already posted many times and no response
(18:42:02) icq-number I gave you this moring already the ticket numbers
(18:42:10) icq-number scroll up th echat history
(18:42:18) icq-number it was about 10 Hours ago
(18:42:29) icq-number we wait since 3 days to get our sites working again
(18:42:42) icq-number but NO HELP from your SENIORS at all
(18:42:49) icq-number You change settings on the server
(18:42:56) icq-number You set up new settings
(18:43:02) icq-number without informing customers
(18:43:08) icq-number and our sites ran down
(18:43:14) icq-number nobody takes care
(18:43:22) icq-number we get even no compensation
(18:43:27) icq-number this is incredible
(18:43:38) icq-number it is day 3 that we can't work because of imhosted
(18:43:48) icq-number have a look to 2006 in our chat history
(18:44:02) icq-number there we had exact the same problem our site was down for months!!!
(18:44:13) icq-number because you weren't able to solve the problem
(18:44:28) icq-number so please check the settings and get our sites running
(18:47:22) icq-number You told us already that you will check but until now we did notget any answer
(18:47:51) 242559147 can you give me the ticket ID which you have posted ?
(18:49:14) icq-number (0:14:22) icq-number #REQ-19113-947
(0:14:41) icq-number here a new one so you can see it more clearly and focused on this issue
(18:49:43) icq-number as you see I have sent you this number already over 6 hours ago