IMHOSTED A GREAT DESASTER PART 5

========================

16. April 2009

========================

(8:13:46) icq-number ALL OUR SITES ARE DOWM
(8:13:52) icq-number STILL DOWN
(8:14:01) icq-number NOT ABLE TO WORK NOW SINCE 5 DAYS
(8:14:05) icq-number LOGIN ERRORS
(8:14:09) icq-number ENCODING ERRORS
(8:14:20) icq-number NOW SITES - COMPLETE ACCOUNT - DOWN
(8:14:24) icq-number domain.tld
(8:19:39) 242559147 ok , let me check
(8:19:50) icq-number nothing working
(8:19:56) icq-number 51 people sitting and waiting
(8:30:49) icq-number I can't even load cpanel
(8:31:02) icq-number Oops! This link appears broken.
Suggestions:
Go to domain2. com
Search domain.tld for cpanel
Search on Google:
(8:33:32) 242559147 Please check now
(8:33:49) icq-number This webpage is not available.

The webpage at http://domain.tld/ might be temporarily down or it may have moved permanently to a new web address.

More information on this error
Below is the original error message

Error 324 (net::ERR_EMPTY_RESPONSE): Unknown error.
(8:34:13) icq-number NOTHING
(8:34:17) icq-number only other error message
(8:35:50) icq-number Warning: mysql_fetch_assoc(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 834

Warning: mysql_free_result(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 861

Error!

No TypoScript template found!

Warning: unlink(/domain-path/typo3temp/locks/977a44e3d06c05320a4461c2385d964d) [function.unlink]: No such file or directory in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_lock.php on line 216
(8:36:03) icq-number DATABASE STILL NOT WORKING LIKE YESTERDAY
(8:36:42) icq-number http://domain.tld/typo3/index.php
This webpage is not available.

The webpage at http://domain.tld/typo3/index.php might be temporarily down or it may have moved permanently to a new web address.

More information on this error
Below is the original error message

Error 324 (net::ERR_EMPTY_RESPONSE): Unknown error.
(8:37:31) icq-number Same problem as yesterday
(8:37:39) icq-number Now Backend is coming
(8:37:53) icq-number but we can't login as the database seems not to be there
(8:38:10) icq-number This webpage is not available.

The webpage at http://domain.tld/typo3/index.php might be temporarily down or it may have moved permanently to a new web address.

More information on this error
Below is the original error message

Error 324 (net::ERR_EMPTY_RESPONSE): Unknown error.
(8:39:05) icq-number Fatal error: Cannot run code from this file in conjunction with non encoded files in /domain-path/a7/sub/jobberbase/_templates/_cache/%%E5^E51^E51533DF%%loops.tpl.php on line 1861
(8:39:07) icq-number http://sub.domain.tld/#latest-jobs-freelance
(8:39:19) icq-number SAME ENCODING PROBLEM LIKE YESTERDAY
(8:39:35) icq-number WHEN WILL YOU CHANGE YOUR SERVER SETTINGS TO THOSE WHICH HAVE BEEN IN PLACE LAST WEEK
(8:40:16) icq-number ALWAYS REMEMBER WE ARE RUNNING OWN PHP - WHICH YOU SHOULD UPDATE IMMEDIATELY TO 5.2.9 BECAUSE OF MAJOR SECURITY ISSUES IN LOWER VERSIONS
(8:42:47) icq-number when we try to login we get always again and again the webpage is not available
(8:43:11) icq-number we cleared already caches have reloaded many time ctrl. F5 tested and so on and so on
(8:43:15) icq-number check your server
(8:44:01) icq-number CPanel is still not loading
(8:44:06) icq-number ==============
(8:44:11) icq-number NO CPANEL
(8:44:13) icq-number ============
(8:45:34) 242559147 The issue is fixed , please check now
(8:46:32) icq-number Nothing fixed
(8:46:44) icq-number check http://sub.domain.tld/
(8:46:50) icq-number FATAL ERROR
(8:47:11) icq-number the error we aregetting since sunday when you changed the server stuff
(8:47:18) icq-number and which is blocking our sites
(8:47:22) icq-number all oof the m
(8:47:25) icq-number ENCODING
(8:47:36) 242559147 ok , please post a ticket regarding this. We will look into it .
(8:47:55) icq-number I REALLY THING YOU ARE VERY FORGETTABLE
(8:48:21) icq-number AS I HAVE ALREADY POSTED MANY MANY MNAY TICKETS SINCE 5 DAYS BECAUSE OF THIS AS DIJO IS ALWYAS RMEEBEREING ME TO POST TICKETS
(8:48:28) icq-number CHECK YOUR TICKETS
(8:48:45) icq-number MAY I GUESS
(8:48:50) icq-number YOUR NEXT ANSWER IS
(8:49:01) icq-number YOUR TICKET NUMBER PLEASE
(8:49:03) icq-number OR????
(8:49:23) icq-number SIMPLY SCROLL UP THE CHAT HISTORY AND READ
(8:49:53) icq-number
There is some minor load issue in the server
16:29
We are working on it
domain2 6:22 PM
now cpanel mysql is faster but phpmyadmin still lllllllooooooaaaaaadddds
02:50
We still have the login problem
03:10
when will this stupid encoding error besolved it is blocking our work since 4 days now
thursday, april 16, 2009
8:13 AM
domain2 8:13 AM
ALL OUR SITES ARE DOWM
13:52
STILL DOWN
14:01
NOT ABLE TO WORK NOW SINCE 5 DAYS
14:05
LOGIN ERRORS
14:09
ENCODING ERRORS
14:20
NOW SITES - COMPLETE ACCOUNT - DOWN
14:24
domain.tld
dijo - esupport24 8:19 AM
ok , let me check
domain2 8:19 AM
nothing working
19:56
51 people sitting and waiting
30:49
I can't even load cpanel
31:02
Oops! This link appears broken.
Suggestions:
Go to domain2. com
Search domain.tld for cpanel
Search on Google:
dijo - esupport24 8:33 AM
Please check now
domain2 8:33 AM
This webpage is not available.

The webpage at http://domain.tld/ might be temporarily down or it may have moved permanently to a new web address.

More information on this error
Below is the original error message

Error 324 (net::ERR_EMPTY_RESPONSE): Unknown error.
34:13
NOTHING
34:17
only other error message
35:50
Warning: mysql_fetch_assoc(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 834

Warning: mysql_free_result(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 861

Error!

No TypoScript template found!

Warning: unlink(/domain-path/typo3temp/locks/977a44e3d06c05320a4461c2385d964d) [function.unlink]: No such file or directory in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_lock.php on line 216
36:03
DATABASE STILL NOT WORKING LIKE YESTERDAY
36:42
http://domain.tld/typo3/index.php
This webpage is not available.

The webpage at http://domain.tld/typo3/index.php might be temporarily down or it may have moved permanently to a new web address.

More information on this error
Below is the original error message

Error 324 (net::ERR_EMPTY_RESPONSE): Unknown error.
37:31
Same problem as yesterday
37:39
Now Backend is coming
37:53
but we can't login as the database seems not to be there
38:10
This webpage is not available.

The webpage at http://domain.tld/typo3/index.php might be temporarily down or it may have moved permanently to a new web address.

More information on this error
Below is the original error message

Error 324 (net::ERR_EMPTY_RESPONSE): Unknown error.
39:05
Fatal error: Cannot run code from this file in conjunction with non encoded files in /domain-path/sub/jobberbase/_templates/_cache/%%E5^E51^E51533DF%%loops.tpl.php on line 1861
39:07
http://sub.domain.tld/#latest-jobs-freelance
39:19
SAME ENCODING PROBLEM LIKE YESTERDAY
39:35
WHEN WILL YOU CHANGE YOUR SERVER SETTINGS TO THOSE WHICH HAVE BEEN IN PLACE LAST WEEK
40:16
ALWAYS REMEMBER WE ARE RUNNING OWN PHP - WHICH YOU SHOULD UPDATE IMMEDIATELY TO 5.2.9 BECAUSE OF MAJOR SECURITY ISSUES IN LOWER VERSIONS
42:47
when we try to login we get always again and again the webpage is not available
43:11
we cleared already caches have reloaded many time ctrl. F5 tested and so on and so on
43:15
check your server
44:01
CPanel is still not loading
44:06
==============
44:11
NO CPANEL
44:13
============
dijo - esupport24 8:45 AM
The issue is fixed , please check now
domain2 8:46 AM
Nothing fixed
46:44
check http://sub.domain.tld/
46:50
FATAL ERROR
47:11
the error we aregetting since sunday when you changed the server stuff
47:18
and which is blocking our sites
47:22
all oof the m
47:25
ENCODING
dijo - esupport24 8:47 AM
ok , please post a ticket regarding this. We will look into it .
domain2 8:47 AM
I REALLY THING YOU ARE VERY FORGETTABLE
48:21
AS I HAVE ALREADY POSTED MANY MANY MNAY TICKETS SINCE 5 DAYS BECAUSE OF THIS AS DIJO IS ALWYAS RMEEBEREING ME TO POST TICKETS
48:28
CHECK YOUR TICKETS
48:45
MAY I GUESS
48:50
YOUR NEXT ANSWER IS
49:01
YOUR TICKET NUMBER PLEASE
49:03
OR????
49:23
SIMPLY SCROLL UP THE CHAT HISTORY AND READ
(8:51:45) 242559147 ok , it may be in the level 2 queue , we will look into it at the earliest
(8:52:03) icq-number we are waiting since 5 DAYS already
(8:52:09) icq-number NOW NOW NOW
(8:52:16) icq-number we lost customers already
(8:52:29) icq-number not the earliest
(8:52:40) icq-number YOU MADE THE MASS
(8:52:43) icq-number ON SUNDAY
(8:52:49) icq-number YOU CHANGED OUR SETTINGS
(8:52:57) icq-number SO YOU REPAIR IT
(8:53:17) icq-number YOUR SUPPORT HAS ALREADY VERUFIED THAT THEY HAVE MADE AND CAUSED THIS PROBLEM
(8:53:47) icq-number CHECK THE PERMISSIONS
(8:54:02) icq-number OUR TEMP FILES HAVE ALL 99/99
(8:54:04) icq-number WHY???
(8:54:13) icq-number SHOULD BE domain2/domain2
(8:54:23) icq-number I.E
(8:54:35) icq-number http://sub.domain.tld/
(8:54:52) icq-number WHEN YOU DELETE THE CACHE THE PAGE IS LOADING OK 1 TIME ONLY
(8:55:03) icq-number ANOTHER TIME IT SHOWS THE ERROR WHEN RELAODING
(8:55:13) icq-number IN OTHER WORDS IT CAN NOT READ THE CACHE FILES
(8:55:24) icq-number AS THEY GET ENCODED IN THE WRONG WAY
(8:55:37) icq-number YOU HAVE ZEND ACTIVE
(8:56:00) icq-number TO CHECK IF ZEND IS CAUSEING THE PROBLEM SIMPLY SWITCH IT OFF AND CHECK WITH RELOADINGT http://sub.domain.tld/
(8:56:30) icq-number IF THE ERROR IS GONE ITS YOUR ZEND CACHING WHICH IS CAUSING THE PROBLEM AND YOU NEED TO CHANGE THE SETTINGS THERE

============================

I posted several tickets now as you recommended and will do so every hour again
22:40
Also you can read our blog as we posted the complete conversation to show how support at imhosted is working
22:42
http://apapococ.blogspot.com/
dijo - esupport24 9:23 AM
Ok
23:29
I will jus check that

to be continued at least hourly

Since 8th April we are waiting for a solution!!!
26:16
beside none working servers and technicians always asking us the same thing and recommending to post a ticket we've got nothing until than

Thanks for contacting us
Your message has been received! We will respond to you as soon as possible.

Your reference number is: #TUX-22625-587

Thanks for contacting us
Your message has been received! We will respond to you as soon as possible.

Your reference number is: #VGG-76829-286

IMHOSTED A GREAT DESASTER PART 4

============================

15. April 2009

============================

(10:47:29) icq-number something seems to be wrong in cpanel
(10:47:40) 242559147 Hi
(10:47:46) icq-number it shows 0/999 for SQL Databases but we have a lot of databases
(10:48:02) icq-number and they are all visible
(10:48:07) 242559147 May I know the domain name please
(10:48:14) icq-number domain2
(10:48:45) 242559147 Ok
(10:48:58) 242559147 I will have a check
(10:51:02) icq-number by the way is there a chance that imhosted sets all settings in MYSQL to UTF8 as it is always a pain in the ass to have latin_swedish stuff
(10:53:16) icq-number phpmyadmin is again not loading
(10:53:22) icq-number already waiting 3 minutes
(10:53:59) 242559147 I am checking
(11:19:46) icq-number phpMyAdmin - Error
#2002 - The server is not responding (or the local MySQL server's socket is not correctly configured)
(11:21:58) icq-number renaming databases is not possible
(11:22:07) icq-number it asks you to create and drop databases
(11:22:18) icq-number renaming is somwhat different
(11:22:33) 242559147 Ok
(11:23:14) 242559147 Can you please post a ticket regarding this issue , we will definately get back to you via ticket
(11:23:35) icq-number ok
(11:25:36) icq-number when you copy a complete folder in cpanel with subfolders than you loose the file attributes they get set to 755
(11:26:09) 242559147 by default the permission of folders should be 755
(11:27:38) icq-number when you have a huge folderstructure and need to copy this huge folder structure so that YOU have a demo to test it means for us HOURS to find out and reset all the file and folder permissions to the right ones. So it is really not usefull to have a complete 755 RESET of all folders, when you copy a folder structure
(11:28:11) icq-number So now please check our problem without a DEMO as it would take hours to reset all file permissions
(11:28:29) 242559147 Ok , I will check
(11:28:33) icq-number we still have the problem that we get this encoding errors since your server break down
(11:28:39) 242559147 Please mention this in the ticket as well
(11:28:58) 242559147 We will fix it and get beck to you right away
(11:30:10) icq-number [support #JHW-41819-844] MULTIPLE ERRORS
(11:30:17) 242559147 Ok
(11:30:20) 242559147 Thanks a lot
(11:30:28) 242559147 I will get back to you via ticket
(11:30:47) icq-number I hope it does nottake again days to solve this problem
(11:31:03) 242559147 no , it will not
(11:31:28) icq-number ;-) I hope so as the 2 hours fromsunday took 2 days
(11:31:56) 242559147 I will see to it that it is answered as soon as possible :0
(11:31:58) 242559147 :)
(11:32:04) icq-number thx
(11:32:20) 242559147 Most welcome
(11:50:48) icq-number oh wow
(11:51:03) icq-number now I have doubled folders in my jobberbase folder
(11:51:06) icq-number how that
(11:51:08) icq-number ???
(11:51:22) icq-number domain.tld/a8/jobberbase
(11:51:39) icq-number all folders got doubled with the same name even
(11:52:12) icq-number when you click on the left foldertree in cpanel filemanager
(11:52:23) icq-number in the main window only one is visible
(11:53:12) icq-number on the other hand the folder domain.tld/a7/sub is missing in the left foldertree but visible in the mainwindow
(11:53:17) icq-number very strange
(12:05:47) icq-number cpanel is sssssssslslllllllllllooooooooooowwwwwwwwwww
(12:33:33) icq-number Even I just created a new database I can't see any
(12:33:35) icq-number There are no databases associated with your account.
(13:09:59) icq-number phpMyAdmin ssssssllllllllooooooowwww nearly standing same cpanel
(13:11:13) icq-number FTP
(13:11:15) icq-number Connection timed out
Error: Could not connect to server
Status: Resolving address of domain.tld
Status: Connecting to 207.210.103.242:21...
Status: Connection established, waiting for welcome message...
(13:11:57) icq-number ssh still working but cpanel NOT and not FTP
(13:16:13) icq-number phpMyAdmin not working
(13:33:46) icq-number phpMyAdmin - Error
#2002 - The server is not responding (or the local MySQL server's socket is not correctly configured)
(13:33:55) icq-number IS THERE SOMEBODY
(13:34:19) 242559147 I am getting your errors
(13:34:39) icq-number ok fine - actually not fine - please help to solve them
(13:34:51) icq-number I am just preparing some site copies for your to test
(13:35:07) 242559147 Sure
(13:35:18) icq-number There are no databases associated with your account.
(13:35:24) icq-number same problem as before
(13:35:31) icq-number all database goine in cpanel
(13:42:07) icq-number sorry but I cannot setup anything as phpmyadmin and your database server seems not to be working
(13:42:18) icq-number #2002 - The server is not responding (or the local MySQL server's socket is not correctly configured)
(13:42:37) 242559147 Please wait a bit
(13:42:46) 242559147 there is some isues with the server right now
(13:42:51) 242559147 we are working on it
(13:42:57) 242559147 Kindly check after sometime
(13:43:02) icq-number we had this already on sunday
(13:43:15) icq-number it took 2 days to get the server back
(13:43:58) 242559147 I will se to it it gets fixed as soon as possible
(13:44:10) icq-number I hope so
(13:48:21) icq-number I sent you the details for the test sites you can use
(13:48:48) icq-number to get into TYPO3 simply go to
(13:49:25) icq-number imhost.domain.tld/path/typo3/install
(13:49:33) icq-number path = t3pack or yaml
(13:50:13) icq-number and here you use the standard password joh316 (please create a new one as this pw is known from everybody!!!)
(13:50:29) icq-number than go to Database Analyser
(13:50:38) icq-number scroll down and create a new admin user
(13:51:02) icq-number than you can login to the backend of TYPO3 with the created User details
(15:09:42) icq-number Here are the login Data to TYPO3:

http://imhost.domain.tld/yaml/typo3/
user: imhost
pw: pass!word

try to login and you will see the error.
Play around with the reload buttom and if you are lucky you will be able to see thebackend, if not you get a database error, a server not connected error or anything else but no backend

ON ALL Our sites this is happening!!!

encoding error

==================

http://imhost.domain.tld/t3pack/typo3/
Username: imhost
Password: pass!word
(15:10:28) 242559147 Ok, Thanks a lot for the details
(15:10:41) icq-number now you can see the backenderrors
(15:10:46) 242559147 ok
(15:10:52) icq-number it is on all our many typo3 sites the same
(15:10:58) icq-number also on the jobberbase sites
(15:11:04) 242559147 ok
(15:12:08) icq-number i.e the YAML installation is the default installation they offer from t3net which is running on 100 of sites like normal so it is NOT the TYPO3 code but some server settings which make things worse
(16:01:35) icq-number when is the server again running as we still can't do anything FTP not working CPanel Slow terrible
(16:01:46) icq-number it is noew the 4th day with these problems
(16:02:54) icq-number Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, webmaster@imhost.domain.tld and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.
(16:05:11) icq-number Database Error

The current username, password or host was not accepted when the connection to the database was attempted to be established!
(16:05:18) icq-number http://demo.domain.tld/
(16:05:47) icq-number Warning: mysqli::mysqli() [mysqli.mysqli]: (HY000/2002): Can't connect to local MySQL server through socket '/var/lib/mysql/mysql.sock' (111) in /domain-path/a7/imhost/jobberbase/_includes/class.Db.php(22) : eval()'d code on line 1

Warning: mysqli::query() [mysqli.query]: Couldn't fetch Db in /domain-path/a7/imhost/jobberbase/_includes/class.Db.php on line 74

Warning: mysqli_error() [function.mysqli-error]: Couldn't fetch Db in /domain-path/a7/imhost/jobberbase/_includes/class.Db.php on line 75

Warning: mysqli::query() [mysqli.query]: Couldn't fetch Db in /domain-path/a7/imhost/jobberbase/_includes/class.Db.php on line 33

Warning: mysqli_error() [function.mysqli-error]: Couldn't fetch Db in /domain-path/a7/imhost/jobberbase/_includes/class.Db.php on line 34

Fatal error: Call to a member function fetch_assoc() on a non-object in /domain-path/a7/imhost/jobberbase/_includes/class.Job.php on line 1042
(17:47:47) icq-number Now we have the next problem with Opengoo even the old access problems have not been solved until now!!!
(17:47:54) icq-number we are waiting already 4 days
(17:47:58) icq-number This webpage is not available.

The webpage at http://domain.tld/docs/public/install/index.php?step=2 might be temporarily down or it may have moved permanently to a new web address.

More information on this error
Below is the original error message

Error 324 (net::ERR_EMPTY_RESPONSE): Unknown error.
(17:49:32) icq-number Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 2240544768 bytes) in Unknown on line 0
(17:49:51) icq-number I really don't know what those people have changed on the weekend which crashed your server
(18:10:39) icq-number Where are you
(18:10:51) icq-number we can't proceed as again encoding error
(18:11:02) icq-number this time in opengoo
(18:11:16) icq-number Fatal error: Cannot run code from this file in conjunction with non encoded files in /domain-path/a8/opengoo/lisgoo/environment/functions/general.php on line 39
(18:12:05) 242559147 I have opened the page http://domain.tld/docs/public/install/index.php?step=2 without any issues
(18:12:22) icq-number It is stop and go ? why
(18:12:44) icq-number we still can't login in all of our TYPO3 sites because of this encoding errors

IMHOSTED A GREAT DESASTER PART 3

==============================

14. April 2009

==============================

(0:05:22) icq-number is there still somebody
(0:05:29) icq-number HELLO
(0:05:45) icq-number Fatal error: Cannot run code from this file in conjunction with non encoded files in /domain-path/a8/domain2/typo3conf/ext/templavoila_pagemod/mod1/conf.php on line 392
(0:06:02) icq-number These errors are caused by the server settings
(0:06:20) 242559147 Please post a ticket regarding this issue
(0:06:22) icq-number somehow you are using something which encodes files
(0:06:31) icq-number have already done twice
(0:06:37) icq-number but no answers
(0:06:47) 242559147 Our senior techs will look into the issue
(0:06:56) 242559147 give me the ticket ID
(0:07:34) icq-number support #TMH-39546-152
(0:07:40) icq-number post about 96
(0:09:02) 242559147 It is replied 74 days back
(0:09:15) 242559147 please post a new ticket regarding this issue
(0:09:17) icq-number we have lots of problems with your servers
(0:09:24) icq-number it comes and goes on and on
(0:09:39) icq-number and since several days we have now this error with the encoding stuff
(0:09:54) icq-number and since the server is back we can't login in no site into the backend
(0:11:29) icq-number Fatal error: Cannot run code from this file in conjunction with non encoded files in
(0:11:50) icq-number this is happening in TYPO3 but also in jobberbase now - so it is NOT related to one application
(0:12:18) icq-number must be some server settings which have been changed or again permission issues.
(0:14:22) icq-number #REQ-19113-947
(0:14:41) icq-number here a new one so you can see it more clearly and focused on this issue
(0:16:32) 242559147 yes
(0:16:37) 242559147 we got it
(0:16:49) 242559147 we will check it and update you
(0:16:56) icq-number ok we have no chance to get into thebackend
(0:37:09) icq-number I guess it has to do with a php function which gets called by
domain.tld/typo3/backend.php
(0:37:33) icq-number as here we get again the encoding Fatal Error or The database error
(0:37:34) icq-number The current username, password or host was not accepted when the connection to the database was attempted to be established!

Database Error
(0:38:17) icq-number even we just had a running backend (partly) when we called domain.tld/alt_main.php
(0:39:18) icq-number So I guess that the file backend.php is calling something in PHP which is wrong at the moment - do you have error logs and could you please check this
(0:47:03) icq-number is the MYSQL server running in compatible mode or in strict mode
(0:57:05) icq-number Another resource for solving the problem:
(0:58:02) icq-number Certain Versions of ZDebian Linux include libxml that removes all "&" characters from the XML on parsing. This may corrupt TYPO3 data
(0:59:13) icq-number PHP must have the folwing extensions installed
(0:59:31) icq-number cURL
(0:59:34) icq-number filter
(0:59:38) icq-number GD2
(0:59:40) icq-number JSON
(0:59:43) icq-number mbstring
(0:59:49) icq-number mysql
(0:59:57) icq-number pcre
(1:00:01) icq-number session
(1:00:03) icq-number SPL
(1:00:07) icq-number standard
(1:00:09) icq-number xml
(1:03:12) icq-number TYPO3 requires a web server with a PHP installation and a database. While TYPO3
can be configured to run on many web servers with different databases, this
document assumes that Apache and MySQL will be used. This document does not
cover using TYPO3 with other databases or web servers.

The following configuration is the minimum required:
- a web server capable of running PHP
- PHP 5.2.0 or newer with the following extensions:
- filter
- GD2
- JSON
- mysql
- pcre
- session
- SPL
- standard
- xml
Some extensions can be optionally compiled into PHP. A list of loaded
extensions can be checked using the phpinfo() function.
- memory_limit set to at least to 64M in php.ini
- MySQL 4.1 or newer
- 200 MB of disk space
- AllowOverride in the Apache configuration includes "Indexes" and "FileInfo"
(see FAQ below)

The following configuration is recommended:
- Apache 2.x
- mod_expires and mod_rewrite enabled in the Apache configuration
- PHP 5.2.0 or newer with the following extensions:
- cURL
- filter
- GD2
- JSON
- mbstring
- mysql
- pcre
- session
- SPL
- standard
- xml
Some extensions can be optionally compiled into PHP. A list of loaded
extensions can be checked using the phpinfo() function.
- memory_limit set to 128M or more in php.ini
- MySQL 5.1 or newer
- GraphicsMagick
- 200 MB or more of disk space
- AllowOverride in the Apache configuration includes "Indexes" and "FileInfo"
(see FAQ below)
(1:22:47) icq-number PLease check perhaps than those errors can be solved forever
(1:22:50) icq-number Thanks
(10:39:35) icq-number Hi Dijo
(10:39:51) icq-number we still have the problems and our ticket hasn't been answered until now
(10:40:01) icq-number it is now 3 days not working good
(10:40:07) 242559147 May I know the ticket Id please
(10:40:17) icq-number PHPMyAdmin is also loading NOT
(10:41:26) icq-number #REQ-19113-947
(10:41:35) 242559147 Ok
(10:41:44) 242559147 Will check now
(10:41:49) icq-number This is concerning our major login problems on all sites and the encoding errors
(10:42:10) icq-number but since today I also can't access phpmyadmin from cpanel
(10:42:21) 242559147 Oh k]
(10:44:07) icq-number on all our backends we can't login - but it was possible on all sites last week
(10:44:08) icq-number Login-error or session timed-out

No user logged in! Sorry, I can't proceed then!

(You must have cookies enabled!)

If your session has just timed-out, you may
click here to re-login.
(10:44:36) 242559147 Ok, Thanks a lot for the error logs
(11:05:50) icq-number The server is reacting very very slow and phpmyadmin is a snail - takes about 5 min to reload
(14:15:43) icq-number We still have the same Problem
(14:15:51) icq-number not only in TYPO3 sites
(14:15:53) icq-number i.e.
(14:15:55) icq-number Fatal error: Cannot run code from this file in conjunction with non encoded files in /domain-path/a8/jobberbase/jobs/_templates/_cache/%%E5^E51^E51533DF%%loops.tpl.php on line 1861
(14:17:24) icq-number This error appears since the server is back. When we delete the cache it works fine but comes again as soon the site gets recalled again. In other words are you using any kind of encoding stuff or a special caching engine for your php than this isn't confiured right. All this wasn't before
(14:21:15) 242559147 Ok, please give me a moment while I check
(14:44:43) icq-number go to /www/a8/jobberbase/jobs/_templates
and delete the folder _cache in
go to /www/a8/jobberbase/jobs/_templates/_cache

and recreate it new giving 777
(14:44:59) icq-number Then you reload the page
(14:45:00) icq-number http://domain.tld/jobs/
(14:45:08) icq-number and everything seems to be fine
(14:45:21) 242559147 ok
(14:45:26) icq-number now reload again and you have again the error with the encoding file
(15:41:28) icq-number again we can't coonect to the server
(15:41:44) icq-number Connection timed out
Error: Could not connect to server
Status: Waiting to retry...
Status: Resolving address of domain.tld
Status: Connecting to 207.210.103.242:21...
(15:41:52) 242559147 There is some issues with the server
(15:41:56) 242559147 we are working on it
(15:42:13) icq-number Does this mean another day no work
(17:42:36) icq-number We still have this encoding problem on all our sites
(17:42:53) icq-number i.e
(17:42:55) icq-number Fatal error: Cannot run code from this file in conjunction with non encoded files in /domain-path/a8/jobberbase/jobs/_templates/_cache/%%E5^E51^E51533DF%%loops.tpl.php on line 1861
(18:12:13) icq-number Hi Dijo
(18:12:33) icq-number I realize that all cahe files are actually 99 99 owner group
(18:13:18) icq-number this is in all applications the same and I guess that the permissions are actually causing this encoding error as the temp files can not be overwritten by domain2/domain2 if they are 99/99
(18:13:30) icq-number can yu please check
(18:18:12) icq-number Do you have the CSS Validator blocked
(18:18:14) icq-number Target: http://domain.tld/jobs/css/main.css

I/O Error: Unable to contact target server domain.tld:80 after 3 tries.
(18:18:26) icq-number http://jigsaw.w3.org/css-validator/validator?uri=http://domain.tld/jobs/css/main.css
(18:22:33) icq-number the encoding error is caused by an XML parsing error in all applications
(18:22:50) icq-number what is activated or missing in PHP that we now get these errors
(18:23:08) icq-number his file in conjunction with non encoded files in
(18:35:40) icq-number Hi is still somebody there
(18:38:25) 242559147 Yes
(18:38:56) icq-number We still have our login problem and those encoding errors
(18:39:07) icq-number it seems it is a XML parsing problem
(18:39:25) icq-number also the TEMP files always get generated as 99 99
(18:40:12) 242559147 Please post a ticket regarding your issue, so that our senior techs will look into it
(18:41:50) icq-number I have already posted many times and no response
(18:42:02) icq-number I gave you this moring already the ticket numbers
(18:42:10) icq-number scroll up th echat history
(18:42:18) icq-number it was about 10 Hours ago
(18:42:29) icq-number we wait since 3 days to get our sites working again
(18:42:42) icq-number but NO HELP from your SENIORS at all
(18:42:49) icq-number You change settings on the server
(18:42:56) icq-number You set up new settings
(18:43:02) icq-number without informing customers
(18:43:08) icq-number and our sites ran down
(18:43:14) icq-number nobody takes care
(18:43:22) icq-number we get even no compensation
(18:43:27) icq-number this is incredible
(18:43:38) icq-number it is day 3 that we can't work because of imhosted
(18:43:48) icq-number have a look to 2006 in our chat history
(18:44:02) icq-number there we had exact the same problem our site was down for months!!!
(18:44:13) icq-number because you weren't able to solve the problem
(18:44:28) icq-number so please check the settings and get our sites running
(18:47:22) icq-number You told us already that you will check but until now we did notget any answer
(18:47:51) 242559147 can you give me the ticket ID which you have posted ?
(18:49:14) icq-number (0:14:22) icq-number #REQ-19113-947
(0:14:41) icq-number here a new one so you can see it more clearly and focused on this issue
(18:49:43) icq-number as you see I have sent you this number already over 6 hours ago

IMHOSTED A GREAT DESASTER PART 2

===========================

13. April 2009

===========================

(9:35:11) icq-number Happy easter
(9:35:25) icq-number we have major problems since yesterday with all sites on our account
(9:35:31) icq-number we dcan't do anything
(9:35:43) icq-number it seems that again somebody has changed PHP settings
(9:35:59) 242559147 Hi,may i know your domain name?
(9:36:03) icq-number fopen is activated on the ste again too
(9:36:05) icq-number domain2
(9:36:21) icq-number we weren't able to work already yesterday
(9:36:39) icq-number we can't even login with our passwords
(9:36:52) icq-number seems that some session stuff is corrupt in php
(9:37:16) icq-number Warning: Unknown: open(/domain-path/sessions/sess_8a68d16c3ebd34a9217a9cf28dab4bbb, O_RDWR) failed: Read-only file system (30) in Unknown on line 0

Warning: Unknown: Failed to write session data (files). Please verify that the current setting of session.save_path is correct (/domain-path/sessions) in Unknown on line 0
(9:37:18) 242559147 Please wait till i check the information for you.
(9:37:43) icq-number this is one of the sites all others are more or less the same and some show even more errors
(9:39:02) icq-number even files are 777 we get a read and write error
(9:39:22) icq-number and temp_ files get written with 99 99
(9:39:39) 242559147 The server is taken down for maintainance.Please try accessing your site after sometime.
(9:39:51) 242559147 We are sorry for the inconvenience caused.
(9:40:00) icq-number what does it mean after some time
(9:40:11) icq-number we need to work here it is alreay 10 am here
(9:40:21) icq-number when will the server work again
(9:40:26) icq-number 99% uptime ;-)
(9:40:54) icq-number please give us a time so we can send our staff home and don't need to pay them
(9:41:52) 242559147 We are extremely sorry for the inconvenience caused to you so far
(9:41:52) icq-number strange I can still access the server - how can you say its offline
(9:42:55) 242559147 There are some technical difficulties with the server
(9:43:14) icq-number Failed to write session data (files). Please verify that the current setting of session.save_path is correct (/domain-path/sessions) in Unknown on line 0
(9:43:25) icq-number here is the problem - it is your session stuff
(9:43:39) icq-number the path is incorrect
(9:44:07) 242559147 There is a problem with the filesystem on the server, our engineers are working on it at the moment.
(9:44:31) 242559147 Once the server is back online, you will be able to work with your application
(9:44:53) 242559147 Server might go down for maintenance in a while, please be patient.
(9:45:20) icq-number The sessions folder has only read only too
(9:45:23) icq-number yeah ok
(9:45:33) icq-number how long will it take
(9:46:29) 242559147 We have informed our datacentre and they'll do the needful.
(9:46:45) icq-number yeah but how long will it take
(9:46:52) icq-number so we can replane our tasks
(9:48:18) 242559147 It might take 30mins - 2 hours.
(9:48:24) icq-number ok hx
(9:48:35) 242559147 However we are still in touch with DC
(9:48:58) icq-number washington, Obama wow
(9:49:25) icq-number hopefuly no water from the portugese waterdog in your harddrives
(9:50:02) icq-number It is a very nice dog I like it
(9:50:14) icq-number never heard of it before
(14:21:47) icq-number Hi we are waiting meanwhile 5 hours and still the server and all our sites are not running
(14:21:52) icq-number what's up
(14:31:37) icq-number Hi somebody there?
(14:31:46) 242559147 Hi
(14:31:49) icq-number when is the server again running
(14:31:55) 242559147 We are sorry for the inconvenience caused.
(14:31:56) icq-number we are down now over 5 hours
(14:32:05) icq-number costs a lot money
(14:32:11) icq-number what is broken
(14:32:15) icq-number how long will it take
(14:32:29) 242559147 There are some technical issues with the server which our engineers are taking care of.
(14:32:44) icq-number You already said this 5 hours ago
(14:32:51) 242559147 we request your patience.
(14:33:41) icq-number as a bonus you should upgrade the customers from this server to the newest webspace sizes and benefits
(14:35:17) icq-number we still have only a small 200GB size
(14:35:18) icq-number http://imhosted.com/hosting_plans.shtml
(14:35:36) icq-number this would be a bonus for all the trouble at easter
(14:35:45) icq-number unlimited everything
(14:37:01) icq-number think about it and please let us know as we can't work and are loosing customers and money because of the inconvenience imhosted is causing - and was already causing nearly every month in our account - check our support history "domain2"
(14:37:05) icq-number domain.tld
(17:12:16) icq-number NOT WORKING

domain.tld loads at domain.tld/typo3/install
but our website itself NOT
http://domain.tld
or the backend
http://domain.tld/typo3

it seems the database server or the connection to it isn't working as the install tool does not need the database server - please check it

Andi
(17:12:51) icq-number The current username, password or host was not accepted when the connection to the database was attempted to be established!

Database Error
(17:13:27) icq-number at domain.tld you will get
(17:13:28) icq-number Warning: mysql_fetch_assoc(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 834

Warning: mysql_free_result(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 861

Warning: mysql_fetch_assoc(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 834

Warning: mysql_fetch_assoc(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 834

Warning: mysql_free_result(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 861

Warning: mysql_fetch_assoc(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 834

Warning: mysql_free_result(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 861

Warning: mysql_num_rows(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 821

Warning: mysql_fetch_assoc(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 834

Warning: mysql_free_result(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 861

Warning: mysql_fetch_assoc(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 834

Warning: mysql_free_result(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 861

Warning: mysql_fetch_assoc(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 834

Warning: mysql_free_result(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 861

Warning: mysql_fetch_assoc(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 834

Warning: mysql_fetch_assoc(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 834

Warning: mysql_free_result(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 861

Warning: mysql_fetch_assoc(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 834

Warning: mysql_fetch_row(): supplied argument is not a valid MySQL result resource in /domain-path/a8/domain2/typo3conf/ext/de_timezone/pi1/class.tx_detimezone_pi1.php on line 98

Warning: mysql_fetch_assoc(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 834

Warning: mysql_fetch_assoc(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 834

Warning: mysql_num_rows(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 821

Warning: mysql_num_rows(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 821

Warning: mysql_fetch_assoc(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 834
(17:13:40) 242559147 The server is facing some issues
(17:13:52) 242559147 Our senior techs are working on it
(17:14:02) icq-number support@imhosted.com to ab.becker
show details 4:57 PM (16 minutes ago)

Reply

The issue has been fixed, please check now.

James
Technical Analyst
(17:14:19) icq-number They wrote that they have FIXEDit already - but this is NOT the case
(17:14:44) icq-number we are waiting for a running server since 7am now we have already 17:14
(17:14:55) icq-number 10 hours waiting and still no solution
(17:15:37) icq-number Server is offline again
(17:16:19) 242559147 Sorry again
(17:16:27) icq-number yep
(17:16:31) 242559147 It will be fine shortly
(17:16:47) icq-number we hope so as some of our employees now finish there workday
(17:17:07) icq-number and the new shift is coming
(17:50:02) icq-number Here are our sites which worked ALL perfect before the clash and before you messed up again with fopen and openbase dir

ALL had no error messages and all sites where NOT edited since the server went down - because we were not able to access the server at all

Here all sites which should all work perfect

http://domain.tld
http://domain.tld/typo3 (login and see if database loads or it gives wrong password error - right now it shows that no database is connected)
http://domain.tld/typo3/install

--------

http://demo.domain.tld/
http://demo.domain.tld/typo3 (login and see if database loads or it gives wrong password error - right now it shows that no database is connected)
http://demo.domain.tld/typo3/install

--------

http://test.domain.tld/
http://test.domain.tld/typo3 (login and see if database loads or it gives wrong password error - right now it shows that no database is connected)
http://test.domain.tld/typo3/install

--------

http://sub2.domain.tld/
http://sub2.domain.tld/typo3 (login and see if database loads or it gives wrong password error - right now it shows that no database is connected)
http://sub2.domain.tld/typo3/install

--------

http://sub1.domain-path1/
http://sub1.domain-path1/typo3 (login and see if database loads or it gives wrong password error - right now it shows that no database is connected)
http://sub1.domain-path1/typo3/install

--------

http://sub3.domain-path1/
http://sub3.domain-path1/typo3 (login and see if database loads or it gives wrong password error - right now it shows that no database is connected)
http://sub3.domain-path1/typo3/install

--------

http://sub3.domain-path1/
http://sub3.domain-path1/typo3 (login and see if database loads or it gives wrong password error - right now it shows that no database is connected)
http://sub3.domain-path1/typo3/install

--------

http://domain.tld/
http://domain.tld/typo3 (login and see if database loads or it gives wrong password error - right now it shows that no database is connected)
http://domain.tld/typo3/install

--------

http://domain.tld/jobs

http://domain.tld/live

http://domain.tld/martina

-------

There are several other sites as we have quite many but I don't remember their URLs now but you can see them in the tree and also in our MySQL

-------

Beside this it is NOT possible to connect via filezilla FTP or SFTP or via Putty SSH

Cpanel is also NOT working!!!
Oops! This link appears broken.
Suggestions:
Go to domain.tld
Search domain.tld for cpanel
Search on Google:
(17:50:29) icq-number support@imhosted.com to ab.becker
show details 5:32 PM (17 minutes ago)

Reply

Your sites are well accessible here, please check it once again from your end. If you're still unable to browse it, please let us know. Do provide us the error message if any, in that case.

James
Technical Analyst
(17:50:48) icq-number Don't k now what he is actually checking but here we see absolut NO PROGRESS
(17:50:51) icq-number at all
(17:51:43) icq-number Waiting to retry...
Status: Resolving address of domain.tld
Status: Connecting to 207.210.103.242:21...
Error: Connection timed out
Error: Could not connect to server
(18:24:19) icq-number We still can't access any of our sites or ftp or ssh
(18:25:05) icq-number Connection timed out
Error: Could not connect to server
Status: Resolving address of domain.tld
Status: Connecting to 207.210.103.242:21...
Error: Connection timed out
Error: Could not connect to server
Status: Waiting to retry...
(19:21:08) icq-number http://72.14.235.132/search?q=cache:http://domain.tld/
(19:21:35) icq-number Hi DIJO when will our site be BACK - OUR SITES and complete account with lots of sites
(19:21:47) icq-number we are already waiting now over 12 hours
(19:21:56) icq-number No 99.9% uptime
(19:22:02) icq-number nothing accessible
(19:22:11) icq-number no responses from imhosted
(19:22:18) icq-number are you there?
(19:23:31) icq-number Only to let you know we had today a loss of 3 contracts with good customers
(19:24:05) icq-number We still had them after you promised to have the site back after 2 hours this morning but after 5 they got angry and after 10 they cancelled
(19:24:29) icq-number even we told them that it is NOT a Thai Problem but an AMERICAN One
(19:24:53) 242559147 We are really sorry
(19:24:55) icq-number and we can't do anything than wait. - they said they have no time to wait
(19:25:03) 242559147 /home2 of the server is undergoing fsck
(19:25:30) 242559147 Our Data center engineers are working on it
(19:25:32) icq-number yeah fine - this means for us setting a complete team free next week for the following months
(19:25:41) icq-number 4 people
(19:26:01) icq-number they are not happy at all, but we have no other choice. They came last they go first
(19:26:09) icq-number as we have no money to pay them
(19:26:19) icq-number because we losse the contracts
(19:26:42) 242559147 I can uderstand your frustration
(19:27:02) icq-number It is same situation like 2006 where imhosted was down for days
(21:15:37) 242559147 Hello
(21:15:54) icq-number hi so how far are you
(21:16:14) 242559147 the server is getting Up now
(21:16:34) icq-number not here
(21:16:37) icq-number still nothing
(21:17:20) 242559147 please wait for some more time
(21:17:32) icq-number yeah waiting
(21:21:47) 242559147 Did you check ?
(21:22:12) icq-number yeah was nothing
(21:22:30) icq-number turning turning turning around
(21:22:40) icq-number I am using Chrome
(21:22:48) icq-number but nothing is happening
(21:22:53) icq-number same filezilla
(21:23:15) icq-number Warning: mysql_fetch_assoc(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 834

Warning: mysql_free_result(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 861

Error!

No TypoScript template found!
(21:23:23) icq-number Database is still not connected
(21:23:57) 242559147 Ok..hold on
(21:26:18) 242559147 Which link you are trying to access ?
(21:26:27) icq-number our main domain
(21:26:30) icq-number domain.tld
(21:26:40) icq-number If this is working I will access all others
(21:26:44) icq-number afterwards
(21:26:51) icq-number nightshift as I guess
(21:27:16) 242559147 It is loading fine now
(21:27:41) 242559147 Please clear your browser cache and try again
(21:27:43) icq-number I try backend
(21:27:57) 242559147 Or check with any other web browser
(21:28:50) icq-number Here I have still this session problem like before your server clashed
(21:28:51) icq-number Login-error or session timed-out

No user logged in! Sorry, I can't proceed then!

(You must have cookies enabled!)

If your session has just timed-out, you may
click here to re-login.
(21:29:13) icq-number it is caused by some php settings
(21:33:51) icq-number The temporary files get created as 99 99 why?
(21:36:13) icq-number we get logged in but logged out immediately again
(21:43:33) icq-number On zz.domain.tld/typo3/backend.php we get Fatal error: Cannot run code from this file in conjunction with non encoded files in /domain-path/a2/yaml/typo3/sysext/viewpage/view/conf.php on line 392
(21:45:08) icq-number when we click many times arrythmic to rload the page than it works and we get into the backend of sub2.domain.tld - It seems that some files are not read correctly - similar to a harddrive which is broken
(21:45:25) 242559147 Can you please post a ticket regarding this issue
(21:46:03) icq-number I had already days ago as now the site behaves like before - we can't login in most of our sites
(21:47:54) icq-number Now e get again This webpage is not available.

The webpage at http://sub2.domain.tld/typo3/backend.php might be temporarily down or it may have moved permanently to a new web address.
(21:48:07) icq-number Error 324 (net::ERR_EMPTY_RESPONSE): Unknown error.
(21:49:24) icq-number THis seems to be the rror source
(21:49:25) icq-number Fatal error: Cannot run code from this file in conjunction with non encoded files
(21:50:05) icq-number why is this happening as i.e. at sub2.domain.tld it is a site which runs on hundrets of servers - it is the TYPO3 YAML Demo
(21:50:11) icq-number so at least this should work
(21:50:30) icq-number I will be back in 1 hour as I have a client now.
(21:51:26) icq-number Please check if you do some additional encoding somewhere as we have no idea where this encoding comes from - looks like you have a new cache optiizer installed which conflicts here
(23:30:22) icq-number As you can see here http://domain.tld/jobs/

Fatal error: Cannot run code from this file in conjunction with non encoded files in /domain-path/a8/jobberbase/jobs/_templates/_cache/%%E5^E51^E51533DF%%loops.tpl.php on line 1861

IMHOSTED A GREAT DESASTER PART 1

As Your support ASKED us to pose tickets - so we do here!

===========================

8. April

===========================

(15:30:08) 242559147 We'll do that... Please wait
(15:33:22) icq-number we are now also getting on all our accounts errors like this
Fatal error: Cannot run code from this file in conjunction with non encoded files in
(15:33:27) icq-number we never had this before
(15:40:42) 242559147 We are working on the issue.Please give us sometime
(15:53:30) 242559147 We have made some necessary changes. Please check from your end now.
(15:54:14) icq-number ok looks much better again
(15:54:28) icq-number Please leave it so as you have already changed it many times before
(16:07:23) icq-number Hi again:
(16:07:35) icq-number Now we can't even connect to our websites at all
(16:07:36) icq-number The webpage at http://domain.tld/typo3/index.php might be temporarily down or it may have moved permanently to a new web address.
(16:07:43) icq-number all others the same
(16:07:52) icq-number but we can still work in cpanel
(16:25:34) 242559147 Ok
(16:25:41) 242559147 We are working on it
(16:26:44) 242559147 The link http://domain.tld/typo3/index.php is working fine at our end
(16:28:03) icq-number ok now I can login agin in the backend at domain1
(16:28:09) icq-number I try the others
(16:29:23) icq-number at domain.tld/typo3 I get still the same loggin error or session timed-outlike before also at domain1
(16:29:29) icq-number same demo.domain.tld
(16:29:43) icq-number They are actually working all from one TYPO3 source and should work
(16:29:57) icq-number and worked before
(16:31:37) 242559147 Please give us some time
(16:31:44) icq-number ok
(16:38:27) icq-number Now we have the same problem again also at domain.tld
We can login to thebackend but get logged out immediately - this seems to be a session cookie problem I guess It happens in all browsers
(16:58:28) 242559147 Please post a ticket regarding your issue.Our senior tech's are working on it.
(17:03:46) icq-number ok will do so as it is quite annoying
(17:03:52) icq-number thanks
(19:01:04) icq-number we still have the session / cookie problem when we try to login to the backend on:

http://domain.tld/typo3
http://domain.tld/typo3
http://demo.domain.tld/typo3
http://sub1.domain-path1/typo3

This wasn't like this before
(19:01:15) icq-number we have the problem in all browsers
(19:01:26) icq-number on other servers it is working

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