Friday, May 2, 2008

SERVAGE - SPEEDS SUCKS - You will die before pages load!

May 02 - 02:24 GMT
Customer

Get moving and fix your servers or clusters best both of it and especially your service!

Pages are loading in about 3 - 4 Minutes!!! evenreloading takes long if only a bit has changed.

May 02 - 02:57 GMT
Servage - Nick

Hello Andreas

May I know whether any database associated with the site?
If so please let us know the database name.
Thank you.

Kind regards,
Nick, Support
Servage Hosting

May 02 - 03:06 GMT
Customer

Hi Nick

are you reading TICKETS!
We already send loads of tickets since days about your crappy databse. We have about 15 databases or even more running here and our customers have exactly the same problem even they are on another cluster. Yes it is a databse Problem I guess so as your Mysql is NOT working propperly but since days you are not solving this issue. We just met with some of our customers online and they are willing to join us in a huge move if things get running until daytime in Germany! If you want you can join us too!

Go to our account and you can see all our databases - it is that as easy!

May 02 - 06:17 GMT
Customer

NIck seems to be on holiday and the complete Servage Support followed. Servage is always talking about very short response times. Here you have the proof that it is a lie as it is already far beyond 30 minutes. Could you please get your stuff running so that people can work?

May 02 - 08:31 GMT
Servage - Scott

Hello Andreas

May I know the database names with which you are facing problem?

Kind regards,
Scott, Support
Servage Hosting

May 02 - 08:34 GMT
Customer

ALL OUR DATABASES
simply check our account and those of our Cstomers
I told ou already

May 02 - 08:34 GMT
Customer

We have about 15 databases or even more running here and our customers have exactly the same problem even they are on another cluster.

May 02 - 08:35 GMT
Customer

Cc i.e. the account vfrom abs-gallery
check the account from thomas Vogt
and so on and so on

I can't list here hundredsof databases

May 02 - 08:36 GMT
Customer

Our first customer moved already to dreamhost and is HAPPY

May 02 - 08:43 GMT
Servage - Scott

Hello Andreas

Kinldy optimize the databases from their respective phpmyadmin and check how it goes.

Kind regards,
Scott, Support
Servage Hosting

May 02 - 16:23 GMT
Customer

We have done this already, we are PROFIS! and doing an optimize regularly. Still same loading Problems. It is also not depending onthe application as Magento, redmine, typo3, even wordpress and lifetype are very slow

It is also not depending on the cluster as we have the same problems on our customer accounts like already described many times and some of them are on other custers, i.e. abs-gallery (a number one google gallery website loads like a snail and nothing has been modified there since 3 months!!! in other words it is NOT the application as it was very fast before - went then slow and you moved it because of this to another cluster, It was fast for one month and now it loads like a snail. same my personal account here or the account of Thomas Vogt and other clients

May 02 - 18:59 GMT
Servage Support

Hello Andreas
Thank you for updating us. I have optimize and repaired the related database. It might increase increase the speed of the problem loading page.
Thank you.


Kind regards,
Patrik, Servage - Support
Servage Hosting

May 03 - 01:03 GMT
Customer

Thank you for updating us. I have optimize and repaired the related database. It might increase increase the speed of the problem loading page.
Thank you.

I GUESS IT WOULD BE BETTER YOU START AGAIN AND DO THIS WITH ALL OUR
D A T A B A S E S !!! It is NOT ONLY ONE DATABASE
Thanks

May 03 - 02:06 GMT
Support - Mark

Hello Andreas

We would like to inform you that, we will require the assistance of our system administrator’s to get this issue resolved. We do apologize for the inconvenience this may have brought; we will get this matter resolved as soon as possible. We thank you for your patience and understanding.

Kind regards,
Mark, Servage - Support
Servage Hosting
It seems that the servage System Administrator is so qualified that he just deleted a complete database. See next Thread!

SERVAGE - VERY URGENT - NO DATABASE DUMP POSSIBLE SINCE DAYS!!!

May 02 - 02:21 GMT
Customer

SERVAGE is a mess! Never had such BIG Problems with a Hosting Company before. Service is MINUS MINUS MINUS - the worst I have ever seen.

Since DAYS we (about 5 other clients of you with again other clients) are waiting for you to get your DAMM MYSQL Settings running!. We can't do any Backups since days - this is incredible!
Nor thru tools like PHPMYADMIN nor thru your crappy Backup feature. nor thru external or other internal tools. In other words your MYSQL SUCKS!!!

I request an answer immediately as we are already waiting since days and you only answer posts once and then the customers can wait until they die! You won't solve your damm MYSQL Problem.

May 02 - 02:32 GMT
Customer

Again no answer

Can you please create backups from all our databases and also complete Backups from all our folders as we are now willing to move to another provider. Servage SUCKS. In the future weeks we will also start then moving all our customers - about 50 and more as some of our customers have other customers too. We just discussed it and feedback was great and we already found a company which would be interested to take all those frustrated users over.

It would be very nice if you could get those backups running and place them in the ROOT folder. We then will download everything via ftp. Thanks!

We will post the problem on our blog, so people can see more about Servage's Help and Support.

TIP: If you own a Servage account - join us and get moving somewhere else. Drop us a note! Thanks!

May 02 - 04:47 GMT
Servage - Steven

Hello Andreas

Please try to take the back up manually. Please select the "MySQL Databases" tab in the left menu and click on the yellow link - a new window will open. To make a .sql dump, please select the "Export" tab in the top menu and select which tables or all database to be exported/dumped to your account.


Hope this helps!

Kind regards,
Steven, Support
Servage Hosting

May 02 - 06:06 GMT
Customer

Hi Steven

If you have read the complete message you would have known that we already tried MANY MANY TIMES and with all kind of methods to take a backup but NONE is working. So please start giving support and fix your damm mysql cluster.

Andi

May 02 - 08:05 GMT
Customer

Your PHP MyAdmin is even not loading correctly!!!
Servage sucks

May 02 - 16:26 GMT
Customer

No answer since HOURS and HOURS

May 02 - 16:28 GMT
Customer

No answer since 12 HOURS ! ! !
Short response time of Servage Support means more then 12 Hours waiting, don't believe what they promise on there websites. Check siply out the times of this thread and you can calculate yourselve. This Thread will be also visible on the global Servage Blog we are writing since we are with Servage.

May 02 - 16:32 GMT
Customer

Wow again the tical SERVAGE Error

Database Error

The current username, password or host was not accepted when the connection to the database was attempted to be established!

May 02 - 16:34 GMT
Customer

Another Error now Servage isn't even able to find the URL
Not Found
The requested URL was not found on this server.
-----------
Fact is we worked since the moring on this URL until NOW!
Please get you crappy Clusters running properly.

May 02 - 19:14 GMT
Servage Support

Hello Andreas
Sorry for the problem cause to you. Please reupload the .htaccess file to your database. It might solve your problem.
Thank you.


Kind regards,
Patrik, Servage - Support
Servage Hosting

May 03 - 01:00 GMT
Customer

Hi Patrick

Since when are you uploading a .htaccess file to the DATABASE.
Are you a PROFESSIONAL
Do you have IT-KNOWLEDGE
Are you a simple Call Center Agent in India or somewhere else who saw computers mostly from far away?

Sorry about that. Please get back with a QUALIFIED and PROFESSIONAL Answer