========================
16. April 2009
========================
(8:13:46) icq-number ALL OUR SITES ARE DOWM
(8:13:52) icq-number STILL DOWN
(8:14:01) icq-number NOT ABLE TO WORK NOW SINCE 5 DAYS
(8:14:05) icq-number LOGIN ERRORS
(8:14:09) icq-number ENCODING ERRORS
(8:14:20) icq-number NOW SITES - COMPLETE ACCOUNT - DOWN
(8:14:24) icq-number domain.tld
(8:19:39) 242559147 ok , let me check
(8:19:50) icq-number nothing working
(8:19:56) icq-number 51 people sitting and waiting
(8:30:49) icq-number I can't even load cpanel
(8:31:02) icq-number Oops! This link appears broken.
Suggestions:
Go to domain2. com
Search domain.tld for cpanel
Search on Google:
(8:33:32) 242559147 Please check now
(8:33:49) icq-number This webpage is not available.
The webpage at http://domain.tld/ might be temporarily down or it may have moved permanently to a new web address.
More information on this error
Below is the original error message
Error 324 (net::ERR_EMPTY_RESPONSE): Unknown error.
(8:34:13) icq-number NOTHING
(8:34:17) icq-number only other error message
(8:35:50) icq-number Warning: mysql_fetch_assoc(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 834
Warning: mysql_free_result(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 861
Error!
No TypoScript template found!
Warning: unlink(/domain-path/typo3temp/locks/977a44e3d06c05320a4461c2385d964d) [function.unlink]: No such file or directory in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_lock.php on line 216
(8:36:03) icq-number DATABASE STILL NOT WORKING LIKE YESTERDAY
(8:36:42) icq-number http://domain.tld/typo3/index.php
This webpage is not available.
The webpage at http://domain.tld/typo3/index.php might be temporarily down or it may have moved permanently to a new web address.
More information on this error
Below is the original error message
Error 324 (net::ERR_EMPTY_RESPONSE): Unknown error.
(8:37:31) icq-number Same problem as yesterday
(8:37:39) icq-number Now Backend is coming
(8:37:53) icq-number but we can't login as the database seems not to be there
(8:38:10) icq-number This webpage is not available.
The webpage at http://domain.tld/typo3/index.php might be temporarily down or it may have moved permanently to a new web address.
More information on this error
Below is the original error message
Error 324 (net::ERR_EMPTY_RESPONSE): Unknown error.
(8:39:05) icq-number Fatal error: Cannot run code from this file in conjunction with non encoded files in /domain-path/a7/sub/jobberbase/_templates/_cache/%%E5^E51^E51533DF%%loops.tpl.php on line 1861
(8:39:07) icq-number http://sub.domain.tld/#latest-jobs-freelance
(8:39:19) icq-number SAME ENCODING PROBLEM LIKE YESTERDAY
(8:39:35) icq-number WHEN WILL YOU CHANGE YOUR SERVER SETTINGS TO THOSE WHICH HAVE BEEN IN PLACE LAST WEEK
(8:40:16) icq-number ALWAYS REMEMBER WE ARE RUNNING OWN PHP - WHICH YOU SHOULD UPDATE IMMEDIATELY TO 5.2.9 BECAUSE OF MAJOR SECURITY ISSUES IN LOWER VERSIONS
(8:42:47) icq-number when we try to login we get always again and again the webpage is not available
(8:43:11) icq-number we cleared already caches have reloaded many time ctrl. F5 tested and so on and so on
(8:43:15) icq-number check your server
(8:44:01) icq-number CPanel is still not loading
(8:44:06) icq-number ==============
(8:44:11) icq-number NO CPANEL
(8:44:13) icq-number ============
(8:45:34) 242559147 The issue is fixed , please check now
(8:46:32) icq-number Nothing fixed
(8:46:44) icq-number check http://sub.domain.tld/
(8:46:50) icq-number FATAL ERROR
(8:47:11) icq-number the error we aregetting since sunday when you changed the server stuff
(8:47:18) icq-number and which is blocking our sites
(8:47:22) icq-number all oof the m
(8:47:25) icq-number ENCODING
(8:47:36) 242559147 ok , please post a ticket regarding this. We will look into it .
(8:47:55) icq-number I REALLY THING YOU ARE VERY FORGETTABLE
(8:48:21) icq-number AS I HAVE ALREADY POSTED MANY MANY MNAY TICKETS SINCE 5 DAYS BECAUSE OF THIS AS DIJO IS ALWYAS RMEEBEREING ME TO POST TICKETS
(8:48:28) icq-number CHECK YOUR TICKETS
(8:48:45) icq-number MAY I GUESS
(8:48:50) icq-number YOUR NEXT ANSWER IS
(8:49:01) icq-number YOUR TICKET NUMBER PLEASE
(8:49:03) icq-number OR????
(8:49:23) icq-number SIMPLY SCROLL UP THE CHAT HISTORY AND READ
(8:49:53) icq-number
There is some minor load issue in the server
16:29
We are working on it
domain2 6:22 PM
now cpanel mysql is faster but phpmyadmin still lllllllooooooaaaaaadddds
02:50
We still have the login problem
03:10
when will this stupid encoding error besolved it is blocking our work since 4 days now
thursday, april 16, 2009
8:13 AM
domain2 8:13 AM
ALL OUR SITES ARE DOWM
13:52
STILL DOWN
14:01
NOT ABLE TO WORK NOW SINCE 5 DAYS
14:05
LOGIN ERRORS
14:09
ENCODING ERRORS
14:20
NOW SITES - COMPLETE ACCOUNT - DOWN
14:24
domain.tld
dijo - esupport24 8:19 AM
ok , let me check
domain2 8:19 AM
nothing working
19:56
51 people sitting and waiting
30:49
I can't even load cpanel
31:02
Oops! This link appears broken.
Suggestions:
Go to domain2. com
Search domain.tld for cpanel
Search on Google:
dijo - esupport24 8:33 AM
Please check now
domain2 8:33 AM
This webpage is not available.
The webpage at http://domain.tld/ might be temporarily down or it may have moved permanently to a new web address.
More information on this error
Below is the original error message
Error 324 (net::ERR_EMPTY_RESPONSE): Unknown error.
34:13
NOTHING
34:17
only other error message
35:50
Warning: mysql_fetch_assoc(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 834
Warning: mysql_free_result(): supplied argument is not a valid MySQL result resource in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_db.php on line 861
Error!
No TypoScript template found!
Warning: unlink(/domain-path/typo3temp/locks/977a44e3d06c05320a4461c2385d964d) [function.unlink]: No such file or directory in /domain-path/typo3/typo3_src-4.3.0alpha2/t3lib/class.t3lib_lock.php on line 216
36:03
DATABASE STILL NOT WORKING LIKE YESTERDAY
36:42
http://domain.tld/typo3/index.php
This webpage is not available.
The webpage at http://domain.tld/typo3/index.php might be temporarily down or it may have moved permanently to a new web address.
More information on this error
Below is the original error message
Error 324 (net::ERR_EMPTY_RESPONSE): Unknown error.
37:31
Same problem as yesterday
37:39
Now Backend is coming
37:53
but we can't login as the database seems not to be there
38:10
This webpage is not available.
The webpage at http://domain.tld/typo3/index.php might be temporarily down or it may have moved permanently to a new web address.
More information on this error
Below is the original error message
Error 324 (net::ERR_EMPTY_RESPONSE): Unknown error.
39:05
Fatal error: Cannot run code from this file in conjunction with non encoded files in /domain-path/sub/jobberbase/_templates/_cache/%%E5^E51^E51533DF%%loops.tpl.php on line 1861
39:07
http://sub.domain.tld/#latest-jobs-freelance
39:19
SAME ENCODING PROBLEM LIKE YESTERDAY
39:35
WHEN WILL YOU CHANGE YOUR SERVER SETTINGS TO THOSE WHICH HAVE BEEN IN PLACE LAST WEEK
40:16
ALWAYS REMEMBER WE ARE RUNNING OWN PHP - WHICH YOU SHOULD UPDATE IMMEDIATELY TO 5.2.9 BECAUSE OF MAJOR SECURITY ISSUES IN LOWER VERSIONS
42:47
when we try to login we get always again and again the webpage is not available
43:11
we cleared already caches have reloaded many time ctrl. F5 tested and so on and so on
43:15
check your server
44:01
CPanel is still not loading
44:06
==============
44:11
NO CPANEL
44:13
============
dijo - esupport24 8:45 AM
The issue is fixed , please check now
domain2 8:46 AM
Nothing fixed
46:44
check http://sub.domain.tld/
46:50
FATAL ERROR
47:11
the error we aregetting since sunday when you changed the server stuff
47:18
and which is blocking our sites
47:22
all oof the m
47:25
ENCODING
dijo - esupport24 8:47 AM
ok , please post a ticket regarding this. We will look into it .
domain2 8:47 AM
I REALLY THING YOU ARE VERY FORGETTABLE
48:21
AS I HAVE ALREADY POSTED MANY MANY MNAY TICKETS SINCE 5 DAYS BECAUSE OF THIS AS DIJO IS ALWYAS RMEEBEREING ME TO POST TICKETS
48:28
CHECK YOUR TICKETS
48:45
MAY I GUESS
48:50
YOUR NEXT ANSWER IS
49:01
YOUR TICKET NUMBER PLEASE
49:03
OR????
49:23
SIMPLY SCROLL UP THE CHAT HISTORY AND READ
(8:51:45) 242559147 ok , it may be in the level 2 queue , we will look into it at the earliest
(8:52:03) icq-number we are waiting since 5 DAYS already
(8:52:09) icq-number NOW NOW NOW
(8:52:16) icq-number we lost customers already
(8:52:29) icq-number not the earliest
(8:52:40) icq-number YOU MADE THE MASS
(8:52:43) icq-number ON SUNDAY
(8:52:49) icq-number YOU CHANGED OUR SETTINGS
(8:52:57) icq-number SO YOU REPAIR IT
(8:53:17) icq-number YOUR SUPPORT HAS ALREADY VERUFIED THAT THEY HAVE MADE AND CAUSED THIS PROBLEM
(8:53:47) icq-number CHECK THE PERMISSIONS
(8:54:02) icq-number OUR TEMP FILES HAVE ALL 99/99
(8:54:04) icq-number WHY???
(8:54:13) icq-number SHOULD BE domain2/domain2
(8:54:23) icq-number I.E
(8:54:35) icq-number http://sub.domain.tld/
(8:54:52) icq-number WHEN YOU DELETE THE CACHE THE PAGE IS LOADING OK 1 TIME ONLY
(8:55:03) icq-number ANOTHER TIME IT SHOWS THE ERROR WHEN RELAODING
(8:55:13) icq-number IN OTHER WORDS IT CAN NOT READ THE CACHE FILES
(8:55:24) icq-number AS THEY GET ENCODED IN THE WRONG WAY
(8:55:37) icq-number YOU HAVE ZEND ACTIVE
(8:56:00) icq-number TO CHECK IF ZEND IS CAUSEING THE PROBLEM SIMPLY SWITCH IT OFF AND CHECK WITH RELOADINGT http://sub.domain.tld/
(8:56:30) icq-number IF THE ERROR IS GONE ITS YOUR ZEND CACHING WHICH IS CAUSING THE PROBLEM AND YOU NEED TO CHANGE THE SETTINGS THERE
============================
I posted several tickets now as you recommended and will do so every hour again
22:40
Also you can read our blog as we posted the complete conversation to show how support at imhosted is working
22:42
http://apapococ.blogspot.com/
dijo - esupport24 9:23 AM
Ok
23:29
I will jus check that
to be continued at least hourly
Since 8th April we are waiting for a solution!!!
26:16
beside none working servers and technicians always asking us the same thing and recommending to post a ticket we've got nothing until than
Thanks for contacting us
Your message has been received! We will respond to you as soon as possible.
Your reference number is: #TUX-22625-587
Thanks for contacting us
Your message has been received! We will respond to you as soon as possible.
Your reference number is: #VGG-76829-286
Thursday, April 16, 2009
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