apart a part of computer communication: Dec 30, 2007

Dec 28 - 15:48 GMT
Customer

Hi Servage

We have some further Questions and it would be nice if could answer them:

Is your Bandwidth counted DAILY?

If Yes will Bandwidth which isn't used on that day be available for other days as a plus of Bandwidth?

Would it be possible to get access to the RAW log Files?
If yes how, where and when?

Is Servage taking Care for Security and Datalosses. We read about that many many people lost there data at your Hosting Company this year. What happend and why don't you have regularly scheduled Backups like other Hosters.

If you don't provide Backups, what can WE - the customer do when we Host at Servage Hosting to prevent Data losses?

Is there a function to do a Backup for complete Folder Structures. Until now we only found a function to make a Database Backup manually, but what about the site and Applications itself?

How many sites do you run per machine/cluster?

What happens if one Computer in your cluster fails completly and its data gets lost. Will then also our Data be lost or do you have it stored same data on all Clusters so that it won't matter if only a Part of the cluster fails?

You wrote that your money Back is only available for 5 days but your support also wrote, that it could take longer i.e. if you won't get the RoR Redmine running (in our Case)? Why don't you offer 30 days like others as your support team isn't able to solve Problems in 5 days. We are already waiting doubled as much ;-)

AWstats or similar isn't possible with Servage. What Statistics would you recommend if people are looking for a replacement of awstat and they are hosting with SERVAGE HOSTING

Will you offer live support in future: ICQ, Jabber, MSN, Skype ...

Are you offering a Affiliate/referral Program where customers can earn additional MONEY (not webspace) What are the data you will need to open up an account

more questions to come

Dec 28 - 17:54 GMT
Servage - Adam

Hello Andreas,

Thank you for submitting the ticket.

Randwidth:
All Servage accounts are allowed to use 120 GB of transfer per day. If you site goes over this limit it will be taken offline until the next day.

The 120 GB transfer limit per day which means that your traffic allowance will vary a bit from month to month. E.g. you will be allowed to use 3720 GB transfer in a 31 day month but only 3360 GB in a month of 28 days.

Log:
Due to the clustered structure of our systems there is no single log file for you to use as your site is served by many servers.

Backup:
We do backup our systems against data loss in cases of for instance hardware failure. However, we are unfortunately not able to offer a restore of single files or accounts from a past date.

We therefore recommend that you make your own backup for both web site content and database.It is possible through control panel to backup databases and you can backup site contents through FTP.

Statistics:
For statistic purposes we recommend using the statistic system which is pre-installed in the control panel. We are continue working to improve this system.

Referral Program:
Yes, we offer a quite unique referral program. Not only the one who refer a new customer receives a bonus - the referral receive a bonus too.

When you suggest a new customer or a friend to sign-up with Servage please don't forget to hand out your coupon code which is: cust44977

This ensure you 2 months of free hosting and 25 GB extra storage for each new account using your coupon code. Your referral receive 25 GB extra storage too.

Kind regards,
Adam, Support -support
Servage Hosting

Dec 29 - 01:14 GMT
Customer

Thanks Adam

BACKUP:
Unfortunately SERVAGE isn't offering SSH Access, so HOW can we pack our complete website files? Our FTP isn't supporting zipping and we can't find one?

If you have a look to other Hosting Providers, they are all offering the possibility to zip complete websites to secure your pages. A Database Backup is possible but why not doing the same with the "pagetree" of a website?

SUPPORT:
While testing we figured out that your SERVAGE HOSTING SUPPORT has an average response time of about more then 6 - 10 Hours. On some questions we even didn't received ANY answers for DAYS (we didn't counted them in the average response time as otherwise the average response time would be about 2 days!!! - This would mean no support at all! Don't you think so?)
Looking to other Hoster they are mostly offering LIVE support via Skype/ICQ/Jabber. This is a very good way to receive immediate 24/7 support. Why don't you offer this?

As your support team is placed in India I understand that you are not using REAL Names. The Names you are showing are only "Names" to show visitors that somebody is there. Actually that a whole bunch of people is there even it is only ONE SINGLE Person with multiple identities managing the whole thing.

Why don't you show who you are, who is the team, or isn't there a Team at all? This would clarify why response times are so bad!

CLUSTER:
You did not answer the question how many sites are running on one server/cluster. This would be interesting to know as we as customers need to compare your offers with other ones and they always tell customers how many sites will run beside you with the same machine

AFFILIATE:
This sounds nice, but what can I "buy" for that? to have 25GB more and my "Clients" too. Can I resell those 25GB to another Person which is interested to have US hosting and maintaining their site. Is it at all possible to resell web space on one of your hosting spaces?

CLUSTERED SERVERS (dedicated):
Are you going to offer also clustered dedicated server spaces for professionals in future. We heard about that you are planing such a move?

DATALOSSES:
What happened actually as we found meanwhile lots of posts in the net and they are all talking about that SERVAGE HOSTING has lost their data around May this year. What happened and why are those people so angry with SERVAGE and even wanna sue them?

We also found one posts where one of your (or YOUR) Manager wrote, that he can RESTORE the Data and that they have FOUND the LOST DATA. How can that be as you wrote, that you are not able to restore the data even you are doing backups. This is a bit weired and needs further explanations. Thanks.

BANDWIDTH:
So I now understand that your advertisement of about 3000 GB Bandwidth is WRONG as you are never offering 3000GB Bandwidth a month. Instead you are offering 120GB / per day what makes a BIG difference. Why don't you advertise this as it is a good argument for people who are looking for a HOSTER who is notserving those HIGH Bandwidth Pages? Isn't a FAIR STRATEGY a better deal for everyone or do you believe that if you don't tell people the truth or make them believe in other things which aren't actually not available at SERVAGE HOSTING - those customers feel more happy with SERVAGE? What about your ETHICS?

Thanks for answering
Kind regards
Andi

Dec 29 - 10:44 GMT
Servage - Steffan

Hello Andreas,

Thank you for your review. It is very useful.

Kind regards,
Steffan, System Administrator
Servage Hosting

Dec 30 - 08:26 GMT
Customer

Hi we have nothing changed but now getting an error message. could you please check, what is causing this problem now? It was already setup for working, Database seems to be OK.

t3log.info start in folder /redmine

THanks

---------------------------------------------
Problem URL:
http://t3log.info/
---------------------------------------------

Dec 30 - 09:34 GMT
Support - Shelly

Hello Andreas,

Please check whether the dispatch.fcgi or dispatch.cgi
has correct path to ruby.

The correct path is /usr/bin/ruby

And ensure the permissions are set to 755.

Let us know with the updates.

Thank you :)
Kind regards,
Shelly, Servage - Support
Servage Hosting

Dec 30 - 09:55 GMT
Customer

That's the case Shelly!

dispatch.fcgi looks like this

usr/bin/ruby

#
# You may specify the path to the FastCGI crash log (a log of unhandled
# exceptions which forced the FastCGI instance to exit, great for debugging) ...

the same in dispatch.cgi
------------------------------

Permissions are 755

log and tmp folder are set to webserver recursive
------------------------------

Dec 30 - 09:56 GMT
Customer

You can check the folder /1_redmine in our installation - This contains the complete redmine installation and gets calles thry http://www.t3log.info

Dec 30 - 10:28 GMT
Customer

Hi is still somebody there to assist?

I guess it is a .htaccess error. I copied it from your faq but something seems not working as the error message is coming from the .htaccess file

Dec 30 - 10:33 GMT
Customer

Here this is the error I am getting now:

dispatch.fcgi: line 1: usr/bin/ruby: No such file or directory dispatch.fcgi: line 14: RailsFCGIHandler.process!: command not found dispatch.fcgi: line 17: RailsFCGIHandler.process!: command not found dispatch.fcgi: line 20: RailsFCGIHandler.process!: command not found dispatch.fcgi: line 22: syntax error near unexpected token `(' dispatch.fcgi: line 22: `require File.dirname(__FILE__) + "/../config/environment"'

As you can see the path to your ruby isn't OK. So where do you have your ruby installed

Dec 30 - 10:39 GMT
Support - Shelly

Hello Andreas,

The path will be:#!/usr/bin/ruby
and not /usr/bin/ruby.

Please check at your end and update us.

Thank you :)
Kind regards,
Shelly, Servage - Support
Servage Hosting

Dec 30 - 10:47 GMT
Customer

Hi

now I receive still the syntax error

dispatch.fcgi: line 22: syntax error near unexpected token `(' dispatch.fcgi: line 22: `require File.dirname(__FILE__) + "/../config/environment"'

How should this look like?
--------------------------------- dispatch.fcgi
#!/usr/bin/ruby

#
# You may specify the path to the FastCGI crash log (a log of unhandled
# exceptions which forced the FastCGI instance to exit, great for debugging)
# and the number of requests to process before running garbage collection.
#
# By default, the FastCGI crash log is RAILS_ROOT/log/fastcgi.crash.log
# and the GC period is nil (turned off). A reasonable number of requests
# could range from 10-100 depending on the memory footprint of your app.
#
# Example:
# # Default log path, normal GC behavior.
#RailsFCGIHandler.process!
#
# # Default log path, 50 requests between GC.
#RailsFCGIHandler.process! nil, 50
#
# # Custom log path, normal GC behavior.
#RailsFCGIHandler.process! '/var/log/redmine_fcgi_crash.log'
#
require File.dirname(__FILE__) + "/../config/environment"
require 'fcgi_handler'

RailsFCGIHandler.process!
---------------------------

I can't find any differences here. So what is wrong?

Dec 30 - 10:50 GMT
Customer

If I enable the error logs then even they don't get called

dispatch.fcgi: line 14: RailsFCGIHandler.process!: command not found
dispatch.fcgi: line 17: RailsFCGIHandler.process!: command not found
dispatch.fcgi: line 20: RailsFCGIHandler.process!: command not found
dispatch.fcgi: line 22: syntax error near unexpected token `(' dispatch.fcgi: line 22: `require File.dirname(__FILE__) + "/../config/environment"'

---------------------------------------------

Can it be that the user permissions aren't enough to run ruby applications? So the folders or files won't get found?

Dec 30 - 11:23 GMT
Customer

Hi
I got further and now I gut a whole bunch of stuff.

-------------------------------------------
The dispatch.fcgi looks like this now:
-------------------------------------------
#!/usr/bin/ruby

#
# You may specify the path to the FastCGI crash log (a log of unhandled
# exceptions which forced the FastCGI instance to exit, great for debugging)
# and the number of requests to process before running garbage collection.
#
# By default, the FastCGI crash log is RAILS_ROOT/log/fastcgi.crash.log
# and the GC period is nil (turned off). A reasonable number of requests
# could range from 10-100 depending on the memory footprint of your app.
#
# Example:
# # Default log path, normal GC behavior.
RailsFCGIHandler.process!
#
# # Default log path, 50 requests between GC.
RailsFCGIHandler.process! nil, 50
#
# # Custom log path, normal GC behavior.
RailsFCGIHandler.process! '/var/log/redmine_fcgi_crash.log'
#
require File.dirname(__FILE__) + "/../config/environment"
require 'fcgi_handler'

RailsFCGIHandler.process!
---------------------------------------
=======================================

The Error message I am receiving now when I call http://t3log.info is:
---------------------------------------
Errno::ENOENT in WelcomeController#index

No such file or directory - /tmp/mysql.sock

RAILS_ROOT: /home81c/sub004/sc44977-AQJR/1_redmine/public/../config/..
Application Trace | Framework Trace | Full Trace

/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/vendor/mysql.rb:107:in `initialize'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/vendor/mysql.rb:107:in `real_connect'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/connection_adapters/mysql_adapter.rb:389:in `connect'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/connection_adapters/mysql_adapter.rb:152:in `initialize'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/connection_adapters/mysql_adapter.rb:82:in `mysql_connection'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/connection_adapters/abstract/connection_specification.rb:262:in `connection_without_query_cache='
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/query_cache.rb:54:in `connection='
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/connection_adapters/abstract/connection_specification.rb:230:in `retrieve_connection'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/connection_adapters/abstract/connection_specification.rb:78:in `connection'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/base.rb:763:in `columns'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/calculations.rb:257:in `column_for'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/calculations.rb:116:in `calculate'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/calculations.rb:66:in `maximum'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/app/models/setting.rb:102:in `check_cache'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/app/controllers/application.rb:31:in `user_setup'

/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/vendor/mysql.rb:107:in `initialize'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/vendor/mysql.rb:107:in `real_connect'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/connection_adapters/mysql_adapter.rb:389:in `connect'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/connection_adapters/mysql_adapter.rb:152:in `initialize'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/connection_adapters/mysql_adapter.rb:82:in `mysql_connection'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/connection_adapters/abstract/connection_specification.rb:262:in `connection_without_query_cache='
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/query_cache.rb:54:in `connection='
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/connection_adapters/abstract/connection_specification.rb:230:in `retrieve_connection'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/connection_adapters/abstract/connection_specification.rb:78:in `connection'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/base.rb:763:in `columns'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/calculations.rb:257:in `column_for'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/calculations.rb:116:in `calculate'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/calculations.rb:66:in `maximum'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/actionpack/lib/action_controller/filters.rb:469:in `call'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/actionpack/lib/action_controller/filters.rb:442:in `run'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/actionpack/lib/action_controller/filters.rb:714:in `run_before_filters'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/actionpack/lib/action_controller/filters.rb:694:in `call_filters'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/actionpack/lib/action_controller/filters.rb:688:in `perform_action_without_benchmark'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/actionpack/lib/action_controller/benchmarking.rb:66:in `perform_action_without_rescue'
/usr/lib/ruby/1.8/benchmark.rb:293:in `measure'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/actionpack/lib/action_controller/benchmarking.rb:66:in `perform_action_without_rescue'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/actionpack/lib/action_controller/rescue.rb:83:in `perform_action'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/actionpack/lib/action_controller/base.rb:435:in `process_without_filters'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/actionpack/lib/action_controller/filters.rb:684:in `process_without_session_management_support'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/actionpack/lib/action_controller/session_management.rb:114:in `process'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/actionpack/lib/action_controller/base.rb:334:in `process'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/railties/lib/dispatcher.rb:41:in `dispatch'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/railties/lib/fcgi_handler.rb:168:in `process_request'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/railties/lib/fcgi_handler.rb:143:in `process_each_request!'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/railties/lib/fcgi_handler.rb:109:in `with_signal_handler'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/railties/lib/fcgi_handler.rb:142:in `process_each_request!'
/usr/lib/site_ruby/1.8/fcgi.rb:600:in `each_cgi'
/usr/lib/site_ruby/1.8/fcgi.rb:117:in `session'
/usr/lib/site_ruby/1.8/fcgi.rb:104:in `each_request'
/usr/lib/site_ruby/1.8/fcgi.rb:36:in `each'
/usr/lib/site_ruby/1.8/fcgi.rb:597:in `each_cgi'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/railties/lib/fcgi_handler.rb:141:in `process_each_request!'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/railties/lib/fcgi_handler.rb:55:in `process!'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/railties/lib/fcgi_handler.rb:25:in `process!'
/home81c/sub004/sc44977-AQJR/1_redmine/public/dispatch.fcgi:25

/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/vendor/mysql.rb:107:in `initialize'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/vendor/mysql.rb:107:in `real_connect'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/connection_adapters/mysql_adapter.rb:389:in `connect'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/connection_adapters/mysql_adapter.rb:152:in `initialize'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/connection_adapters/mysql_adapter.rb:82:in `mysql_connection'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/connection_adapters/abstract/connection_specification.rb:262:in `connection_without_query_cache='
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/query_cache.rb:54:in `connection='
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/connection_adapters/abstract/connection_specification.rb:230:in `retrieve_connection'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/connection_adapters/abstract/connection_specification.rb:78:in `connection'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/base.rb:763:in `columns'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/calculations.rb:257:in `column_for'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/calculations.rb:116:in `calculate'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/calculations.rb:66:in `maximum'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/app/models/setting.rb:102:in `check_cache'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/app/controllers/application.rb:31:in `user_setup'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/actionpack/lib/action_controller/filters.rb:469:in `call'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/actionpack/lib/action_controller/filters.rb:442:in `run'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/actionpack/lib/action_controller/filters.rb:714:in `run_before_filters'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/actionpack/lib/action_controller/filters.rb:694:in `call_filters'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/actionpack/lib/action_controller/filters.rb:688:in `perform_action_without_benchmark'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/actionpack/lib/action_controller/benchmarking.rb:66:in `perform_action_without_rescue'
/usr/lib/ruby/1.8/benchmark.rb:293:in `measure'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/actionpack/lib/action_controller/benchmarking.rb:66:in `perform_action_without_rescue'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/actionpack/lib/action_controller/rescue.rb:83:in `perform_action'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/actionpack/lib/action_controller/base.rb:435:in `process_without_filters'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/actionpack/lib/action_controller/filters.rb:684:in `process_without_session_management_support'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/actionpack/lib/action_controller/session_management.rb:114:in `process'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/actionpack/lib/action_controller/base.rb:334:in `process'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/railties/lib/dispatcher.rb:41:in `dispatch'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/railties/lib/fcgi_handler.rb:168:in `process_request'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/railties/lib/fcgi_handler.rb:143:in `process_each_request!'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/railties/lib/fcgi_handler.rb:109:in `with_signal_handler'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/railties/lib/fcgi_handler.rb:142:in `process_each_request!'
/usr/lib/site_ruby/1.8/fcgi.rb:600:in `each_cgi'
/usr/lib/site_ruby/1.8/fcgi.rb:117:in `session'
/usr/lib/site_ruby/1.8/fcgi.rb:104:in `each_request'
/usr/lib/site_ruby/1.8/fcgi.rb:36:in `each'
/usr/lib/site_ruby/1.8/fcgi.rb:597:in `each_cgi'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/railties/lib/fcgi_handler.rb:141:in `process_each_request!'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/railties/lib/fcgi_handler.rb:55:in `process!'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/railties/lib/fcgi_handler.rb:25:in `process!'
/home81c/sub004/sc44977-AQJR/1_redmine/public/dispatch.fcgi:25

Request

Parameters: None

Show session dump

---
flash: !map:ActionController::Flash::FlashHash {}

Response
Headers: {"cookie"=>[], "Cache-Control"=>"no-cache"}
--------------------------------------
======================================

As you can see here it can't find a file called:
No such file or directory - /tmp/mysql.sock
--------------------------------------

Where is it and how can I solve this problem.

Thanks
Andi

Dec 30 - 11:40 GMT
Customer

WHERE IS mysql.sock or mysqld.sock
Your db is much to old:
warning: locate: warning: database /var/lib/slocate/slocate.db' is more than 8 days old warning: Please make sure the daily cron job is enabled in /etc/updatedb.conf

Dec 30 - 11:50 GMT
Customer

The rails path seems to be found:
RAILS_ROOT: /home81c/sub004/sc44977-AQJR/1_redmine/public/../config/..
----------------
The ruby Path differs from what you told us:
/usr/lib/site_ruby/1.8/fcgi.rb:600:in `each_cgi'
and
/usr/lib/ruby/1.8/benchmark.rb:293:in `measure'

the dispatcher is here:
/home81c/sub004/sc44977-AQJR/1_redmine/public/dispatch.fcgi:25

But I can't find this mysql.sock or mysqld.sock

I followed this post here:

这样的错误，其实是由于MySQL没有安装在默认的地址下的原因，解决办法是如果您有安装phpmyadmin的话，登录进去，选择系统变量会看到一项

QUOTE:

socket /var/run/mysqld/mysqld.sock

这样的字眼，后面的就是socket的地址，把database.yml里加上一行：

Sorry if you can't understand in short it says: (free translation)
update database.yml to reflect your system’s configuration. So your entry will be:

socket: /path/to/mysql.sock

---------------------------

So I really need to know where on your system do you hide mysql.sock or mysqld.sock WHERE!

I asked this already days ago if you checked. Or haven't you got this file at all on your servers?

Dec 30 - 11:59 GMT
Customer

Oh I am sorry you are not running utf8 in your support section. switch to chinese and you can read the post.

You also should check your Templates and CSS as now I can't even see anymore the submit (UPDATE) bottom. It is somewhere to the right in nowhere ;-)

Dec 30 - 12:13 GMT
Customer

You can read the last comment here: Sory that your site isn't displaying those characters so ttaht you might understand what I m talking about. So please check here:
http://apapococ.blogspot.com/2007/12/error-on-website-application-does-not.html

Dec 30 - 12:27 GMT
Customer

ruby: No such file or directory -- script/server (LoadError)

RUBY IS NOT FOUND - PLEASE CHECK

The paths you have given to me don't seem to be OK!

Dec 30 - 12:33 GMT
Customer

HI SERVAGE WHERE IS YOUR SUPPORT???

Dec 30 - 22:36 GMT
Josh

Hello Andreas,

Thank you for your reply. I can see that we have already replied to another ticket regarding the same issue. Kind do not open further tickets regarding the same issue. This may delay the responding time on the other open ticket.

You are more than welcome to update the open ticket if you have any additional comments or updates. Thank you for your understanding.

Kind regards,
Josh, Support
Servage Hosting

Dec 31 - 01:35 GMT
Customer

Hi JOSH

This is a different issue and you better read it twice. The one issue is about SERVAGE HOSTING SUPPORT (and Steffan your boss already replied!!!) and has nothing to do with the very specific case of REDMINE - The second Post.

It proofs again that SERVAGE HOSTING 24/7 SUPPORT has no clue and no qualification at all and are only good in copy and pasting prepared answers. Read more about SERVAGE HOSTING in our Blog.
http://apapococ.blogspot.com/

Dec 31 - 05:08 GMT
Customer

There is no Answer coming so we need to close this for the moment as we have HUGE Problems and can only post 2 Error Tickets, even we are running much more sites!

apart a part of computer communication

Sunday, December 30, 2007

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