Sunday, December 30, 2007

SERVSAGE HOSTING REVIEW

Dec 28 - 15:48 GMT
Customer

Hi Servage

We have some further Questions and it would be nice if could answer them:

Is your Bandwidth counted DAILY?

If Yes will Bandwidth which isn't used on that day be available for other days as a plus of Bandwidth?

Would it be possible to get access to the RAW log Files?
If yes how, where and when?

Is Servage taking Care for Security and Datalosses. We read about that many many people lost there data at your Hosting Company this year. What happend and why don't you have regularly scheduled Backups like other Hosters.

If you don't provide Backups, what can WE - the customer do when we Host at Servage Hosting to prevent Data losses?

Is there a function to do a Backup for complete Folder Structures. Until now we only found a function to make a Database Backup manually, but what about the site and Applications itself?

How many sites do you run per machine/cluster?

What happens if one Computer in your cluster fails completly and its data gets lost. Will then also our Data be lost or do you have it stored same data on all Clusters so that it won't matter if only a Part of the cluster fails?

You wrote that your money Back is only available for 5 days but your support also wrote, that it could take longer i.e. if you won't get the RoR Redmine running (in our Case)? Why don't you offer 30 days like others as your support team isn't able to solve Problems in 5 days. We are already waiting doubled as much ;-)

AWstats or similar isn't possible with Servage. What Statistics would you recommend if people are looking for a replacement of awstat and they are hosting with SERVAGE HOSTING

Will you offer live support in future: ICQ, Jabber, MSN, Skype ...

Are you offering a Affiliate/referral Program where customers can earn additional MONEY (not webspace) What are the data you will need to open up an account

more questions to come

Dec 28 - 17:54 GMT
Servage - Adam

Hello Andreas,

Thank you for submitting the ticket.

Randwidth:
All Servage accounts are allowed to use 120 GB of transfer per day. If you site goes over this limit it will be taken offline until the next day.

The 120 GB transfer limit per day which means that your traffic allowance will vary a bit from month to month. E.g. you will be allowed to use 3720 GB transfer in a 31 day month but only 3360 GB in a month of 28 days.

Log:
Due to the clustered structure of our systems there is no single log file for you to use as your site is served by many servers.

Backup:
We do backup our systems against data loss in cases of for instance hardware failure. However, we are unfortunately not able to offer a restore of single files or accounts from a past date.

We therefore recommend that you make your own backup for both web site content and database.It is possible through control panel to backup databases and you can backup site contents through FTP.

Statistics:
For statistic purposes we recommend using the statistic system which is pre-installed in the control panel. We are continue working to improve this system.

Referral Program:
Yes, we offer a quite unique referral program. Not only the one who refer a new customer receives a bonus - the referral receive a bonus too.

When you suggest a new customer or a friend to sign-up with Servage please don't forget to hand out your coupon code which is: cust44977

This ensure you 2 months of free hosting and 25 GB extra storage for each new account using your coupon code. Your referral receive 25 GB extra storage too.


Kind regards,
Adam, Support -support
Servage Hosting

Dec 29 - 01:14 GMT
Customer

Thanks Adam

BACKUP:
Unfortunately SERVAGE isn't offering SSH Access, so HOW can we pack our complete website files? Our FTP isn't supporting zipping and we can't find one?

If you have a look to other Hosting Providers, they are all offering the possibility to zip complete websites to secure your pages. A Database Backup is possible but why not doing the same with the "pagetree" of a website?

SUPPORT:
While testing we figured out that your SERVAGE HOSTING SUPPORT has an average response time of about more then 6 - 10 Hours. On some questions we even didn't received ANY answers for DAYS (we didn't counted them in the average response time as otherwise the average response time would be about 2 days!!! - This would mean no support at all! Don't you think so?)
Looking to other Hoster they are mostly offering LIVE support via Skype/ICQ/Jabber. This is a very good way to receive immediate 24/7 support. Why don't you offer this?

As your support team is placed in India I understand that you are not using REAL Names. The Names you are showing are only "Names" to show visitors that somebody is there. Actually that a whole bunch of people is there even it is only ONE SINGLE Person with multiple identities managing the whole thing.

Why don't you show who you are, who is the team, or isn't there a Team at all? This would clarify why response times are so bad!

CLUSTER:
You did not answer the question how many sites are running on one server/cluster. This would be interesting to know as we as customers need to compare your offers with other ones and they always tell customers how many sites will run beside you with the same machine

AFFILIATE:
This sounds nice, but what can I "buy" for that? to have 25GB more and my "Clients" too. Can I resell those 25GB to another Person which is interested to have US hosting and maintaining their site. Is it at all possible to resell web space on one of your hosting spaces?

CLUSTERED SERVERS (dedicated):
Are you going to offer also clustered dedicated server spaces for professionals in future. We heard about that you are planing such a move?

DATALOSSES:
What happened actually as we found meanwhile lots of posts in the net and they are all talking about that SERVAGE HOSTING has lost their data around May this year. What happened and why are those people so angry with SERVAGE and even wanna sue them?

We also found one posts where one of your (or YOUR) Manager wrote, that he can RESTORE the Data and that they have FOUND the LOST DATA. How can that be as you wrote, that you are not able to restore the data even you are doing backups. This is a bit weired and needs further explanations. Thanks.

BANDWIDTH:
So I now understand that your advertisement of about 3000 GB Bandwidth is WRONG as you are never offering 3000GB Bandwidth a month. Instead you are offering 120GB / per day what makes a BIG difference. Why don't you advertise this as it is a good argument for people who are looking for a HOSTER who is notserving those HIGH Bandwidth Pages? Isn't a FAIR STRATEGY a better deal for everyone or do you believe that if you don't tell people the truth or make them believe in other things which aren't actually not available at SERVAGE HOSTING - those customers feel more happy with SERVAGE? What about your ETHICS?

Thanks for answering
Kind regards
Andi

Dec 29 - 10:44 GMT
Servage - Steffan

Hello Andreas,

Thank you for your review. It is very useful.


Kind regards,
Steffan, System Administrator
Servage Hosting

No comments: