CANNOT DELETE or RENAME SYMLINKS

Dec 26 - 18:17 GMT
Customer

we can not delete Symlinks

1typo3_src

SysAdmin
u--------- Change Settings Delete File

2typo3_src

SysAdmin
u--------- Change Settings Delete File

3typo3_src

SysAdmin
u---------

As you can see here they are all SYSADMIN

/-typo3

PLEASE DELETE THOSE SYMLINKS

/-typo3/1typo3_src
/-typo3/2typo3_src
/-typo3/2typo3_src
/-typo3/typo3_src

-------------------------------------

Then copy and OVERWRITE existing files and folders.

COPY xsite and all its subfolders and files 4 times into the MAIN directory, these will be the TYPO3 installations comming up next, when your databse is accessible again.

Andi

Dec 26 - 18:54 GMT
Servage - Peter

Hello Andreas,

Thank you for submitting the ticket.

Please do provide the link where the symlinks are situated. So that we can look into the issue.

Sorry to inform you that we do not provide the tar.gz or ZIP from any folder.

Kind regards,
Peter, Servage - Support
Servage Hosting

Dec 26 - 22:37 GMT
Servage - Patricia

Hello Andreas,

Please note its out of our service area to uncompress or compress files for you. Thank you for your understanding.

Kind regards,
Patricia, Customer Care Manager
Servage Hosting

Dec 27 - 01:22 GMT
Customer

Hi Patricia

YOU ARE WRONG AGAIN and VERY UNFRIENDLY to CUSTOMERS.

1. You are not reading the posts the customer has already made in this case since 6 days

2. You are just telling the opposite of what a CUSTOMER FRIENDLY Servage Assistant has written to us in a previous thread.

You can even read it hear online as it has been made public already.

Suggestion:
I will open up a new Thread with only Compressing Uncompressing as this will be very important for customers to hear about. We are evaluating your service and hotline abilities and of course qualifications to figure out who is the best HOSTER for our clients in future. ;-)

RESULT UNTIL NOW: Lots of unqualified staff answers only 2 helpers really helped from your staff all others were not able even to figure out a way to a solution. Problem solving skills are very important in this job and you better learn some.

RESULT 2: We suggest SERVAGE to OUTSOURCE its complete Hotline to Thailand ;-) Much cheaper - Real 24/7 and real support and not always standard answers from text elements (paste and copy) We believe in CUSTOMER SUPPORT as a major factor for growth of your business AND of the one of your customers.

The links to the files have been posted in the last thread as it was a paste and copy of your filemanager which shows the links. Other Helpers of your Team had NO problem to figure out where files are situated with this kind of filemager filetree copies ;-)

So now please delete the files! AND ZIP the folders like already promised by Julie - who is much more qualified then you.

Andi