MAGENTO on SERVAGE HOSTING

Dec 27 - 10:12 GMT Customer

It seems not to be possible to install Magento on Servage Hosting as your SSL Certificate blocks the installation process just at the beginning. Withour a secure webconnection the shop would be simply much to unsecure. How would it be possible to implement an OWN SSL Certificate. i.e. the one from http://www.positivessl.com/

Dec 27 - 10:15 GMT Servage - Victor

Hello Andreas, Thank you for writing in. We donot support third party ssl at Servage. You can purchase your private ssl from this link: https://secure.servage.net/admin/?menuHeader=3&menuSub=9&page=new_virtualsslhost Kind regards, Victor, Servage Support Servage Hosting

Dec 27 - 10:34 GMT Customer

OK Victor but PLEASE answer the question WHY is YOUR CERTIFICATE NOT WORKING

Dec 27 - 10:41 GMT Customer

Hi Victor WE still get stuck with the Magento installation as your certificate isn't recognised Can you please check WHY

Dec 27 - 12:32 GMT Servage - Julie

Hello Andreas, Kindly send us the installation URL so that we can replicate the error at our end. Thank you. Kind regards, Julie, Support Team Member Servage Hosting

Dec 27 - 13:16 GMT Customer

Hi Julie Good Evening Here are he Data you will need to install Magento: http://domain The Installation Wizard will open: Check the Box " I agree to the above terms and conditions." and click on Continue In the next screen you only need to change the time zone to"ASIA-Bangkok" and Click on Continue In the next(third) screen fill in the data: DATABASE CONNECTION Host: Database connection settings Database: DBName Username: DBUser Password: DBPassword DEFAULT STORE Host: domain Protocol: http Basepath: / Port: 80 SECURE CONNECTION Host: ssl41.servage.net/domain/ Protocol: https:// Basepath: / Port: 443 Click on Continue Then you will see the error and can't proceed Please use the database we already configured to be used with complete utf-8 - don't change to another one. Thanks. For the admin account you can set i.e. supportmin and any password ( I will change it lateron ) ------------------------------------------------------------ PLEASE DO THE SAME FOR THE REDMINE installation: WE weren't able to start today as the needed file was still not executed by your support staff. This cost us a complete day in the work with our Customers. WE REALLY NEED REDMINE RUNNING - THAT's WHY WE ACTUALLY HAVE CHOSEN SERVAGE HOSTING - because they advertise RoR support. Go to http://www.t3log.info and you will get an application error. The redmine Installation is in the folder called /-redmine You can check all settings - incl. the .htaccess. We have made all changes like you said days ago. Once everything is perfect update this ticket and we will run following command for you, rake db:migrate RAILS_ENV="production" I hope this helps :) Kind regards, Josh, Support Servage Hosting That's what Josh wrote on 25 DEC 1:50 GMT and since then NOTHING has been done. We got totally stock because of this. So please install REDMINE in utf8 Mode Server: Database Connetcion Settings Database: DBName Username: DBUser Password: DBPassword USE as admin: supportmin and any password I will change it later Thanks. I need to get this done until 24:00 OUR time here which means GMT+7 - We are already waiting 7 days!!! SEVEN DAYS!! Andi

Dec 27 - 15:57 GMT Customer

Hi JUlie, why are you asking for url details when actually nothing gets done? We are still waiting for an answer and can't continue working