AGAIN CANNOT DELETE SYMLINKS at SERVAGE HOSTING

Dec 27 - 19:23 GMT Customer

We can't delete those files as we are not SYSADMIN /www/T3PACK_demo/222typo3_src /www/TYPO3_t3s/111typo3_src /www/TYPO3_enomaly/111typo3_src /www/TYPO3_enomaly/333typo3_src --------------- We Can't Access Hostname: t3pack.info Default Document Root: /xxx http://www.t3pack.info or http://t3pack.info ----------------

Dec 27 - 20:01 GMT Servage - Rick

Hello Andreas, Thank you for submitting ticket. We have deleted the files for you. Please let us know if you have any questions. Kind regards, Rick, Servage - Support Servage Hosting

Dec 27 - 20:11 GMT Customer

PLEASE DO NOT HALF THE WORK and say a ticket is solved we still can't access t3pack.info as we get directed to a totally other page (can't even find it! where it comes from) Andi

Dec 27 - 20:11 GMT Customer

Hostname: t3pack.info Default Document Root: /xxx

Dec 27 - 20:37 GMT Servage - Rick

Hello Andreas, While investigating your issue, we found that TYPO3 is installed for "t3pack.info". We are unable to locate the database name that is assigned to this application. Please forward us the exact database name so that we can investigate further. Kind regards, Rick, Servage - Support Servage Hosting

Dec 27 - 21:16 GMT Customer

We meanwhile solved this problem by reinstalling as nothing came . PLEASE CHECK NOW THE REDMINE INSTALLATION THIS IS NEEDED IN EXACT 3:45 HOURS!!! BY OUR CUSTOMERS and us YOU already have all DATA and you already told that you will populate the database with the rake command and check why ther is this application error DOMAIN http://www.t3log.info We were able to create the database but we can't get the application running: FOLDER: 1_redmine DATABASE: Server: DBConnection Database: DBName Username: DBUser Password: DBPassword ERROR we are receiving when calling www.t3log.info Application error Rails application failed to start properly We have made all settings like said in your faq, but still not working and we area ready waitingsince 8 DAYS to receive help in this case from you. THanks Andi

Dec 28 - 02:50 GMT Customer

Another SIX HOURS LATER again NO RESPONSE or HELP from SERVAGE Read more about the REAL Servage Hosting support in our Support REVIEWs here. Meanwhile over 30 Posts in no more then 1 Week and still a simple RUBY on Rails Application is not running (REDMINE) Still SYMLINKS can't be deleted without an SYSADMIN account - and of course you won't grant one for us. Can you please send me the contact details of your bosses. Thanks. Andi