Customer
The answers seems to be very short and clear NO?
Since
Dec 21 - 12:02 GMT
http://apapococ.blogspot.com/2007/12/nameservers.html
We are testing SERVAGE HOSTING - especially its Support which is until now the worst we ever had.
Prepared paste and copy answers
they are not reading the complete posts
Answering only concerning ONE little problem where a prepared paste and copy answer fits and the rest will be skipped
They advertise i.e. RoR - Ruby on Rails Support - but Actually they are not able to get i.e. REDMINE a very well known RoR application running on their servers.
Read more about RoR on Servage Hosting and how the Support Team helps here and judge by yourself.
http://apapococ.blogspot.com/2007/12/redmine-on-servage.html
http://apapococ.blogspot.com/2007/12/redmine-ruby-on-rails-at-servage.html
http://apapococ.blogspot.com/2007/12/redmine-on-servage-hosting-3rd.html
http://apapococ.blogspot.com/2007/12/magento-redmine-ruby-on-rails-not.html
http://apapococ.blogspot.com/2007/12/dec-27-2007-0146-gmt-ruby-on-rails-on.html
http://apapococ.blogspot.com/2007/12/legal-information-about-servage-hosting.html
http://apapococ.blogspot.com/2007/12/ruby-on-rails-redmine-on-servage.html
http://apapococ.blogspot.com/2007/12/redmine-not-working-on-servage-hosting.html
http://apapococ.blogspot.com/2007/12/redmine-not-working-on-servage-hosting.html
Since a Weel they even don't give qualified answers concerning the real problem. REDMINE gives an Error Message? The answer WHY hasn't been even tried to discover.
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At Servage Hosting you will have no SSH Access. Therefore for some actions you need assitance. Some friendly Staff from Servage will assist you here. Unfortunatly they aren't working always and very very rare. Those Staff Memberwith the preconfigured answers are really ruing the good image of servage in public with their awful support.
Like the problem of REDMINE or any other Ruby on Rails Application running on Servage Hosting you will need a friendly Support Member to get our application running due to the fact of a missing ssh access.
Another example of Servage Support Members imcompetence:
You have just unpacked a file which has also created (unpacked) symlinks. All these Symlinks will be belonging to the SYSADMIN. Therefore you can't delete them!
i.e. You wanna install TYPO3 a high quality Enterprise Content Management on Servage Hosting and unpack the Dummy Package. This will create lots of Symlinks. If you are running several TYPO3 instances from ONE Source you need to delete the typo3_src symlink but this won't be possible due to wrong ownership.
The workaround is renaming. On a developing site you perhaps have to rename your typo3_src several times which means you will have again and again to rename the symlink and your folders will be overwhelmed by actually unused symlings which can't be deleted. You have to ask the Staff to assist you but only a few Servage Support Members will really help you. Read more here and compare:
http://apapococ.blogspot.com/2007/12/not-able-to-delete-filesfolders.html
http://apapococ.blogspot.com/2007/12/file-not-deletable.html
http://apapococ.blogspot.com/2007/12/dec-27-0851-gmt-customer-current-path.html
http://apapococ.blogspot.com/2007/12/dec-27-0851-gmt-customer-current-path.html
http://apapococ.blogspot.com/2007/12/dec-27-1923-gmt-customer-we-cant-delete.html
This is actually a very simple problem to solve as they only need a routine after unpacking files and foldes and symlinks to give them the right ownership
If you need to zip. i.e. a complete folderstructure for BACKUP REASONS then you should know that this is not at all possible at SERVAGE HOSTING. If you are not the lucky one getting to one of the RARE friendly supporting Staff then you will be really lost at Servage trying to Backup your site.
They haven't implemented a BACKUP function and even not a COPY function which would help also to do some Backup. Therefore, if you are Hosting on Servage Hosting you will need another COMPANY with VERY GOOD and QUALIFIED SUPPORT to assist you with there knowledge and contacts to the servage staff. Then you can get many things running and Servage might be a very good place for your sites.
The Provided SSL Certicicate is not accessible when called and will block you site. Also here you won't get any help but nice trials and offers to buy another much more expensive product they are offering. But even here they aren't able to rovide you better information or knwoledge about how to implementt. Perhaps those more expensive Rapid Share Certificates aren't working ata all and you will run into a money grave at Servage Hosting.
Who knows?
If you need UTF-8 Support you will run in multiple problems at Servage if you are not knowing how to achieve it. All their reconfigured scripts will install only old latin_swedish_ci Versions which are useless if you wanna use utf-8.
You might ask another Company to assist you in this case.
RESULT:
MAGENTO running but without SSL
http://apapococ.blogspot.com/2007/12/magento-on-servage-hosting.html
REDMINE not running at all
RUBY on RAILS might be there but won't work (absolutly no support)
LIFETYPE working fine in a multisubdomain setting
TYPO3 running but you will have Problems with your SYMLINKS and you always need to switch owners while updating your extensions.
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Thanks for your patience and in participating in this test.
We hope it will help you to improve your support and will gain you more and more customers as SERVAGE offers a god product probably the best shared product with the worst of all support at the moment.
I would like to thank Julie, Adam
We hope you replace the following Support Memebers soon by qualifies staff or simply try to mentor them much more and train them better: Victor, Peter, Scott, Josh, Jacob, Bob, John, Steven, Nick, Patricia, Rick, Sam, Mark
From 30 THREADS only 3 got solved sufficiently all others were timed out after hours and days of no response orterminated by really unqualified cpy and paste answers.
We would like to thank Julie and Adam for their support and also all people who made this test possible and who pointed us to servage clustered hosting Thank You!
We all hope that thigs got changed at servage very soon so that quality is really again quality at Serage Hosting.
Dec 28 - 06:23 GMT | Anybody here for answering? |
Dec 28 - 06:46 GMT | NO SUPPORT AT ALL AT SERVAGE HOSTING THIS TIME I GUESS - NO 24/7 |
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