RUBY ON RAILS on SERVAGE HOSTING

Dec 27 - 01:37 GMT
Customer

Hi Servage

I have got now two totally opposite answers from you. So can you please help here.

Your qualified Staff Julie (she helped more often with qualified solutions) wrote:

"Unfortunately we do not have such feature enabled at our control panel to zip an entire folder. If you wish to zip files then we will do it from server end.

Thank you :)

Kind regards,
Julie, Support Team Member
Servage Hosting"

You can read more about it here: DEC26 - 9:56 GMT
http://apapococ.blogspot.com/2007/12/not-connecting-to-its-root-folder.html

But our request to zip and copy several folders wasn't fulfilled by your unqualified staff and we get again stuck in our workprocess since 7 days now!

Read more about it here:
http://apapococ.blogspot.com/2007/12/cannot-delete-or-rename-symlinks.html

They are even asking for paths which have been already mentioned in the same thread. Very strange for a customer support. Do they have IT knowledge and problemsolving skills - Peter and Patricia?

Andi

Dec 27 - 02:07 GMT
Servage - Peter

Hello Andreas,

Thank you for submittng the ticket.

Following are steps to install Ruby on Rails.

Virtual host path to mount your root is yourapp/public.

permissions:

chmod 755 to the all folders/files in your application

change ownership of: yourapp/log/ yourapp/tmp/ (recusive, to 'webserver')

Paths:

change the path in yourapp/public/dispatch.cgi|fcgi|rb

to #!/usr/bin/ruby, from your local path.

.htaccess corrections: (to enable fast cgi)
This will enable your application, to use fcgi, with is about x10 faster then normal cgi

# General Apache options
AddHandler fcgid-script .fcgi
#AddHandler fastcgi-script .fcgi
AddHandler cgi-script .cgi
Options +FollowSymLinks +ExecCGI

# If you don't want Rails to look in certain directories,
# use the following rewrite rules so that Apache won't rewrite certain requests
#
# Example:
# RewriteCond %{REQUEST_URI} ^/notrails.*
# RewriteRule .* - [L]

# Redirect all requests not available on the filesystem to Rails
# By default the cgi dispatcher is used which is very slow
#
# For better performance replace the dispatcher with the fastcgi one
#
# Example:
#RewriteRule ^(.*)$ dispatch.fcgi [QSA,L]
RewriteEngine On

# If your Rails application is accessed via an Alias directive,
# then you MUST also set the RewriteBase in this htaccess file.
#
# Example:
# Alias /myrailsapp /path/to/myrailsapp/public
# RewriteBase /myrailsapp

RewriteRule ^$ index.html [QSA]
RewriteRule ^([^.]+)$ $1.html [QSA]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteRule ^(.*)$ dispatch.fcgi [QSA,L]
#RewriteRule ^(.*)$ dispatch.cgi [QSA,L]

# In case Rails experiences terminal errors
# Instead of displaying this message you can supply a file here which will be rendered instead
#
# Example:
# ErrorDocument 500 /500.html

ErrorDocument 500 "

Application error

Rails application failed to start properly"


Kind regards,
Peter, Servage - Support
Servage Hosting

Dec 27 - 02:14 GMT
Customer

PETER BEFORE YOU ANSWER YOU SHOULD READ THE THREADS

Then you see that all of this has already been done and we are only waiting for your customer Service to execute the file so that the database gets populated as this isn't possible for customers to do (NO SSH ACCESS at Servage available as you perhaps know)

Your supporting staff already said days ago, that they feel happy to execute the file for us. So please so it

Andi

Dec 27 - 02:56 GMT
Customer

When will you help us to get REDMINE running? as promised here:
http://apapococ.blogspot.com/2007/12/redmine-ruby-on-rails-at-servage.html

Dec 27 - 04:13 GMT
Customer

Hi
What about your 24/7 Support. Are you still available or NOT?