Customer
Hi ServageDec 27 - 02:13 GMT
I have got now two totally opposite answers from you. So can you please help here.
Your qualified Staff Julie (she helped more often with qualified solutions) wrote:
"Unfortunately we do not have such feature enabled at our control panel to zip an entire folder. If you wish to zip files then we will do it from server end.
Thank you :)
Kind regards,
Julie, Support Team Member
Servage Hosting"
You can read more about it here: DEC26 - 9:56 GMT
http://apapococ.blogspot.com/2007/12/not-connecting-to-its-root-folder.html
But our request to zip and copy several folders wasn't fulfilled by your unqualified staff and we get again stuck in our workprocess since 7 days now!
Read more about it here:
http://apapococ.blogspot.com/2007/12/cannot-delete-or-rename-symlinks.html
They are even asking for paths which have been already mentioned in the same thread. Very strange for a customer support. Do they have IT knowledge and problemsolving skills - Peter and Patricia?
Andi
Servage - Steven
Hello Andreas,Dec 27 - 02:39 GMT
I am extremely sorry for the problem caused to you. :( But we do not zip files for any of our clients.
Thanks!
Kind regards,
Steven, Support
Servage Hosting
Customer
No Problem we published it already and asked people to decide about it. We are evaluating your service as we are looking for a reliable and qualified hoster to promote it to our customers worldwide.
Servage came to our attention because of its clustering technology. This is actually a very good way and many tools are OK but MAJOR and important things are missing.
First of all the QUALIFIED STAFF in your hotline.
They answer with paste and copy. i.e. do a search in Google for:
http://www.google.co.th/search?hl=en&client=firefox-a&rls=org.mozilla%3Aen-US%3Aofficial&hs=ZjN&q=%22Virtual+host+path+to+mount+your+root+is+yourapp%2Fpublic.%22&btnG=Search&meta=
and you will find otherposts with same answers inside the same problem. It is like your staff isn't qualified at all but good in pasting and copying content as soon as they find a matching word in their database. Some kind of typical Callcenter activity without thinking.
On the other Hand your staff is promisiong tings other staff members deny doing DAYS later, this is causing huge delays for professional webdevelopments. Another standard answer is to wait 3 Hours!!
Read more about here:
http://thaslayer.com/2007/10/23/servage-hosting-problems-over-problems/
http://deguzman.cc/dont-use-servage-hosting-if.html
http://drupal.org/node/196605
http://www.askdamagex.com/t11699-beware-of-servage-hosting.html
http://cutephp.com/forum/lofiversion/index.php/t18411.html
http://hostjury.com/reviews/Servage
http://www.reviewstream.com/reviews/?p=13467
and many many more we found already
Your main problem seems to be noteing able to READ the posts of your customers and not being able to write and therefore pasting and copying answers - Am I right! Why don't you start improving this? i.e. fire your SUPPORT STAFF and outsource your complete Support to Asia where SUPPORT still means REAL CUSTOMER SUPPORT.
It is not OK advertising 24/7 Support when it is actually only a paste and copy machinery you are having there.
It is not OK to advertise RoR support when you are even not able to get at least ONE RoR Application like Redmine running on your servers.
Read more about it here:
http://apapococ.blogspot.com/
Andi
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