REDMINE on SERVAGE

Dec 22 - 05:40 GMT
Customer

Hi

I uploaded REDMINE to /t3log.com/

I added the htaccess file in /t3log.com/.htaccess like you suggested in your faq
I also edited the file in /t3log.com/config/database.yml
I then checked the files in /t3log.com/public/dispatch.* like in your faq recommended.
Their first line is already what you recommend it says here:
#!/usr/bin/ruby

What should I change - as it is already there: You are saying in your faq the following:

change the path in yourapp/public/dispatch.cgi|fcgi|rb
to #!/usr/bin/ruby, from your local path.

What do you mean with LOCAL PATH and how will this look like on for account?

But now I got really stuck:
I can't execute the next tasks on servage - how will this work without ssh access?

4. Create the database structure, by running the following command under the application root directory:

rake db:migrate RAILS_ENV="production"

It will create tables and an administrator account.

5. Insert default configuration data in database, by running the following command:

rake redmine:load_default_data RAILS_ENV="production"

This step is optional but highly recommended, as you can define your own configuration from scratch. It will load default roles, trackers, statuses, workflows and enumerations.

6. Test the installation by running WEBrick web server:

ruby script/server -e production

Once WEBrick has started, point your browser to http://localhost:3000/. You should now see the application welcome page.

...
---------------------------
I checked the internet already but found only very BAD sounding posts about SERVAGE and RoR. NO POST where it is descriped that RoR is really working on Servage. Hmm?

Thanks for helping

Andi

Dec 22 - 06:47 GMT
Servage - Julie

Hello Andreas,

Thanks for submitting the ticket.
>>change the path in yourapp/public/dispatch.cgi|fcgi|rb
to #!/usr/bin/ruby, from your local path.

It means that the default ruby path should be replaced by usr/bin/ruby according to server configuration.

The .htaccess has been enabled for your account which will b enabled after next three hours. After this period you can check for your installed website.

Hope this information will be helpful.

Thank you,


Kind regards,
Julie, Support Team Member
Servage Hosting

Dec 22 - 07:24 GMT
Customer

Hi Julie

It means that the default ruby path should be replaced by usr/bin/ruby according to server configuration.

WHAT IS THE RIGHT SYNTAX?

Is it #!/usr/bin/ruby

or

!/usr/bin/ruby

or

usr/bin/ruby

or something else? What is the SYNTAX of the replacement FOR MY ACCOUNT and the website http://www.t3log.com/

AND Can you please enable the .htaccess for ALL accounts as many will follow.

Still the IMPORTANT Question is unsolfed:

But now I got really stuck:
I can't execute the next tasks on servage - how will this work without ssh access?

4. Create the database structure, by running the following command under the application root directory:

rake db:migrate RAILS_ENV="production"

It will create tables and an administrator account.

5. Insert default configuration data in database, by running the following command:

rake redmine:load_default_data RAILS_ENV="production"

This step is optional but highly recommended, as you can define your own configuration from scratch. It will load default roles, trackers, statuses, workflows and enumerations.

6. Test the installation by running WEBrick web server:

ruby script/server -e production

Once WEBrick has started, point your browser to http://localhost:3000/. You should now see the application welcome page.


-----------------
Please get back with a good and right understandable answer for HOW TO INSTALL REDMINE on SERVAGE as I will publish all my experiences lateron in my article and also book I am writing ;-)

Thanks
Andi

Dec 22 - 07:31 GMT
Servage - Julie

Hello Andreas,

Thanks for updating the ticket. It will be usr/bin/ruby. However I did not get what syntex you asked for

>>What is the SYNTAX of the replacement FOR MY ACCOUNT and the website http://www.t3log.com/


The rest of the answers of your questions are given below:

>>I can't execute the next tasks on servage - how will this work without ssh access?

You do not need SSH access to install RoR. From the installation URL you can do it. If you are installing it from our autoinstaller no need of SSH access. If any third party script and you need to run any ssh command you can provide us we will execute it for you.

>>Create the database structure, by running the following command under the application root directory:
rake db:migrate RAILS_ENV="production"
It will create tables and an administrator account.

While installation of RoR the database will be automatically created along with the tables.


>> Insert default configuration data in database, by running the following command:

rake redmine:load_default_data RAILS_ENV="production"

This step is optional but highly recommended, as you can define your own configuration from scratch. It will load default roles, trackers, statuses, workflows and enumerations.


As said database will automatically created with tables and updated datas while installation. No need to import or insert any data.


>>Test the installation by running WEBrick web server:
ruby script/server -e production

It will be much appreciated if you find an installation URL and can install through web interface.

Thank you.

Kind regards,
Julie, Support Team Member
Servage Hosting

Dec 22 - 08:08 GMT
Customer

Hi Julie

Still now working

I changed from
#!/usr/bin/ruby/
to
usr/bin/ruby

in .fcgi file

----------------
I also tried call our domain but it only lists the content in a filestructure. Please try yourself to get redmine working! And please let us know HOW - as we need to repead this procedure with several redmines and also with other ruby installations in future.

Andi

DOMAIN: http://www.t3log.com

Dec 22 - 08:15 GMT
Servage - Julie

Hello Andreas,

Please provide me the installation URL. So that errors can be replicated at our end.

Thank you.

Kind regards,
Julie, Support Team Member
Servage Hosting

Dec 22 - 08:25 GMT
Customer

Hi Julie

The URL is the one I just mailed to you:

OUR DOMAIN: http://www.t3log.com

Under this domain REDMINE should appear.
By the way I checked the autoinstaller - where can I find redmine there?

Andi

Dec 22 - 08:33 GMT
Servage - Julie

Hello Andreas,

I just enabled .htaccess so it has not passed three hours. So the domain http://www.t3log.com/ is giving 404 not found error. Kindly update the ticket after couple of hours then I will check it further.

Thank you :)

Kind regards,
Julie, Support Team Member
Servage Hosting

Dec 22 - 08:45 GMT
Customer

Hi Julie

You already wrote

Dec 22 - 06:47 GMT
Servage - Julie
The .htaccess has been enabled for your account which will b enabled after next three hours. After this period you can check for your installed website.

-------------
Now I have to wait ANOTHER 3 hours ???

-------------

OK - meanwhile you can solve the symlink problem. I had tocancel the previous thread as only two tickets are allowed at a time. Sorry for that!

-------------

============================
SYMLIINKS CAN NOT BE DELETED
============================
Symlinks which have been created while unzipping an uploaded file are SYSADMIN and can't be deleted. As we need to change some of those symlinks from uploaded files they should have the right owner and permissions to get deleted. It is not possible to change their owner, permission. Only workaround is renaming but this will litter your complete installation with actually "deletable" files and folders.

i.e. in /xsite/111typo3_src (I had to rename this file!!!)

Can you please let us know how WE can delete this file/symlink/folder?

Thanks
Andi

Dec 22 - 09:59 GMT
Servage - Victor

Hello Andreas,

Thank you for the reply.

Please do check the .htaccess after 2 to 3 hours.

Also please do confirm us the exact symlink you want to delete so that we can delete it from our end.

Awaiting for the reply.

Kind regards,
Victor, Servage Support
Servage Hosting

Dec 22 - 10:04 GMT
Customer

Hi Victor (Responsetime 1:15)

I already wrote you the exact link for the symlink simply read always thru the whole post PLEASE.

Isn't there a chance that WE can delete it from our site and if not WHY NOT!.

Do you have time for the next three days as we will need to delete lots of symlinks in the next days I guess because of the problematic settings on your server.

============================
SYMLIINKS CAN NOT BE DELETED
============================
Symlinks which have been created while unzipping an uploaded file are SYSADMIN and can't be deleted. As we need to change some of those symlinks from uploaded files they should have the right owner and permissions to get deleted. It is not possible to change their owner, permission. Only workaround is renaming but this will litter your complete installation with actually "deletable" files and folders.

i.e. in /xsite/111typo3_src (I had to rename this file!!!)

Andi

Can you please let us know how WE can delete this file/symlink/folder?

Thanks
Andi

Dec 22 - 12:58 GMT
Customer

Hi Victor (3hours since last ticket and no response)

It is now 3 Hours since the last ticket with the link to the file and it is still there - what's up.

Meanwhile we have another problem.
t3log.info is showing this:

"Please replace this index.html file with your own site :)"

But if you look into the sourcecode of the index.html file in t3log.info it is somewhat different ;-)


Please replace this index.html file with your own site :) - t3log.info


The Note about t3log.info is simply missing on the page.

Actually this page is now connecting to the -redmine folder with redmine. But it is still showing an index.html which is NOT the index.html in t3log.info

Where is this index.html located - please have a look first before you answer. Thanks.€

Andi

Dec 22 - 15:01 GMT
Servage - Scott

Hello Andreas,

Your website http://t3log.info/ gives a 404 error because of the redirection rules written in the files /-redmine/.htaccess

You can temporarily remove the contents of this file and see that the website is working fine.

Thank you! :)

Kind regards,
Scott, Support
Servage Hosting

Dec 24 - 01:23 GMT
Customer

Hi Scott

Yes of course will there be an Error. SO PLEASE PLEASE PLEASE Servage Team

R E A D T H E T I C K E T S A L W A Y S T O T H E E N D !!

P L E A S E !!!

I FOLLOWED COMPLETELY Y O U R FAQ

Can you please HELP setting up redmine to get it working BEFORE the 5 Days MONEY BACK GUARANTEE expires. Thanks!

-------------------------------------------------------------------
I need to get a ruby on rails application running on a servage account. Therefore - in our case at the moment (more will follow) like TYPO and GEEKO - I wrote already in my FIRST MAIL - which was 45 HOURS AGO - the following:

I added the htaccess file in /t3log.info/.htaccess like you suggested in your faq

I also edited the file in /t3log.info/config/database.yml

I then checked the files in /t3log.info/public/dispatch.* like in your faq recommended.

Their first line is already what you recommend it says here:
#!/usr/bin/ruby

-------------------------
>>>> THIS I CHANGED LATER DUE TO THIS TICKETS AND YOUR SUPPORT TO usr/bin/ruby instead of #!/usr/bin/ruby !!!
-------------------------

AND NOW THE PART WHICH IS CAUSING THE ACCESS PROBLEM AS I CAN'T DO THIS WITHOUT SSH - HOW CAN I DO THIS ON SERVAGE P L E A S E TRY ALL THIS STEPS YOURSELVE FROM A CUSTOMERS ACCOUNT!!!

....
But now I got really stuck:
I can't execute the next tasks on servage - how will this work without ssh access?

4. Create the database structure, by running the following command under the application root directory:

rake db:migrate RAILS_ENV="production"

It will create tables and an administrator account.

5. Insert default configuration data in database, by running the following command:

rake redmine:load_default_data RAILS_ENV="production"

This step is optional but highly recommended, as you can define your own configuration from scratch. It will load default roles, trackers, statuses, workflows and enumerations.

6. Test the installation by running WEBrick web server:

ruby script/server -e production

Once WEBrick has started, point your browser to http://localhost:3000/. You should now see the application welcome page.

PLEASE FAST RESPONSE

Thanks
Andi

Dec 24 - 17:02 GMT
Customer

AGAIN 15 Hours later - WHERE IS THE SUPPORT???

The case is still not solved. I need to execue thementioned calls to start the ruby on rails application. How can I do this WITHOUT ssh at SERVAGE???

At the moment I am receiving the following Error:
Application error
Rails application failed to start properly

That's because there is no tables in the database as they first need to be created by the call I mentioned before. PLEASE read the posts. Thanks and answer QUICK I am already waiting very very long - nearly 3 days to get an answer in this case!!!

ANDI

Dec 25 - 01:12 GMT
Customer

HI SERVAGE
PLEASE SOLVE THIS Redmine Installation - Ruby on Rails PROBLEM
--> THIS TICKET WILL BE CLOSED THEN AND PUBLISHED ONLINE!
There doesn't seem to be any support available at Servage. Servage is advertising Ruby on Rails support but it is not possible to setup a simple Ruby on Rails application on their servers. It is not possible to execute the commands as ssh access is needed but not available.

Their 24/7 Support is - not available - Tickets are often answers from a database with standard answers. It seems that the SERVAGE Support is only reading the first lines on a post and answering the COMPLETE post as soon as they fine one matching line in their database. In other words your problems get even worse as your complete work gets stuck in circles of answering always the same unanswered questions.

The time frame for solving a Problem is completely unsufficient. We had to stop our test here as we were already waiting already three days to get an answer to the basic Ruby on Rails Question from our first Post with no success.

This testimony is available to be posted on the SERVAGE website and a fair hoster would post it. Let's see? --- AND - W A I T --

Andi

Dec 25 - 01:51 GMT
Josh

Hello Andreas,

I can see that we have already replied to another ticket regarding the same issue. Kind do not open further tickets regarding the same issue. This may delay the responding time on the other open ticket.

You are more than welcome to update the open ticket if you have any additional comments or updates. Thank you for your understanding.

Kind regards,
Josh, Support
Servage Hosting