Friday, December 28, 2007

DOES SERVAGE HOSTING SUPPORT RUBY ON RAILS

Dec 28 - 15:07 GMT
Customer

If yes then please tell the Servage Hosting Support the HOWTO as they seem to have no idea at all.

Trying to get a Ruby on Rails Application running on Servage Clustered Hosting is a nightmare as there is absolutly NO SUPPORT who will be able to assist you. Perhaps you should Ask Steffan the German Owner of this company why he is advertising RoR Support when it isn't possible to get even one simple RoR Application like Redmine running on Servage Hosting

We should try also some other RUBY Applications - let's see how we can get them running on Servage.

WE ARE WAITING FOR SUPPORT SINCE DEC 21st and until NOW - 8 days later there isn't any Support visible on the horizon from servage who will be willing to help and assist customers who wanna install a RoR on Servage Hosting. WHY?

So another Question:
HOW LONG DO WE NEED TO WAIT FOR AN ANSWER?

Dec 28 - 15:08 GMT
Servage - Julie

Hello Andreas,

Thank you for submitting a ticket. We do support ROR, here are the details:

ROR - Ruby on Rails. Here are the paths: /usr/bin/ruby /usr/lib/ruby


Thank you :)


Kind regards,
Julie, Support Team Member
Servage Hosting

Dec 28 - 15:52 GMT
Customer

Hi Julie nice to hear that you are back. I posted already the links to the manual of redmine and also the server requirements and so on. but since then nothing happend at all and no support.

How can you get Ruby on Rails Application Redmine running one Servage Hosting. As you already know we are waiting since over a week that exactly this will happen - a RUNNING REDMINE on SERVAGE HOSTING!

When will you start helping the customers?

Thanks Andi

Dec 28 - 15:56 GMT
Customer

I added the path you just gave usr/lib/ruby, beside usr/bin/ruby

but nothing changed. We are still receiving the same error like days a go.

Application error
Rails application failed to start properly

Dec 28 - 17:39 GMT
Servage - Patricia

Hello Andreas,

Thank you for your reply. ROR is supported on any of our clusters. You are welcome to install it. Please note we do unfortunately not support scripting issues.

Kind regards,
Patricia, Customer Care Manager
Servage Hosting

Dec 28 - 23:49 GMT
Customer

Hi Patricia

It is not a scripting issue but an issue of your server configurations. They are quite strange. As you can see mysql.sock isn't found

Dec 29 - 00:44 GMT
Customer

Hi Patricia

This is in absolut contrary what you (SERVAGE SUPPORT) mailed before. They actually offered their help to get REDMINE running on SEVAGE. The case - so it was said - was even sent to your admin to help us to get this running.

Now I think that, RUBY on RAILS isn't really working on SERVAGE and it is probably only an add trick to gain more customers, isn't it ;-)

I am so sorry about that. We are having problems to setup REDMINE as your server isn't configured for RUBY on RAILS and your FAQ isn't right at all.

Check our prvious posts and requests about that.
http://apapococ.blogspot.com/

Also we think you should warn customers about your service and support as there isn't any REAL support. Isn't it ;-)

If there is support, then please check why our REDMINE isn't running on your server. We have already transmitted all specs as requested from Julie yesterday. Thanks!

1 comment:

Jankees said...

Hey!

I have problems with Servage too! Have you solved the Ruby On rails issue already?

The support dept. of Servage just sucks! Keep telling me;

==
Yes, its correct. We support Ruby on Rails on our servers. This means you are able to use Ruby on Rail scripts on your Servage account.

We have many customers using RoR without any problems. Its unfortunately out of our service to deploy, install or trouble shoot scripts.
==

Send me a mail maybe we can combine our strength :)