Jan 13 - 02:37 GMT | There are some more questions we would like to ask Servage: From which country is your Support opperating? Why aren't you offering GERMAN / DEUTSCHER Support even you are a German Company? Why differ the response time between new and follow up ticket so much? Why is Servage working in most of the issues with prepared answering templates? It often seems that the english knowlegde of servage support isn't so good that they really understand the issues of customers, why, what are you doing to improve this - i.e. ESL Courses? What qualifications does Servage Support Members have? We are evaluating future hosting partners and companies we are interested in to promote. In the last month you changed from a more or less chaos support to a much better one, but still there are a lot of glitches we wanna fix before recommending you our valuable customers globally with a good feeling. Thanks a lot for your answers. Andi |
Jan 13 - 03:10 GMT | Hello Andreas, Thanks for writing in. >>Our clustered servers are physically located in our own top datacenter in norhtern Germany with more than 120 direct peering including (WorldCom, Level3 & GlobalCrossing), ensuring ultra fast connectivity to any country – world wide. Apart from the excellent electronic infrastructure Germany is a seismic inactive area. Unlike many smaller companies we own all our equipment and our own techs are standing by 24/7 incase a problem should arise. >>We do have support in English only as it is globally understood. >>It seems that many of our clients do place duplicate tickets regarding the same issue that is the reason there is a delay in response time for the ticket's. >>We have a standard format for the replie's we give to our customer's, so it seems that the answers are prepared but the are not, just that they are in a specific format. Please contact us if you have any further queries. Have a nice day :o) Kind regards, Adam, Support -support Servage Hosting |
Jan 13 - 08:08 GMT | Hi Adam Thanks for your response. Could you please also answer the rest of the questions. Thanks. We heard that your support is operating from an easter Europe country like many other software centers do meanwhile. OK some of them also operate from India where English is much better then from eastern Europe. Never mind. Why doesn't Servage offer Third Party Application support. Most problems arising are normally caused while working with a third Party product. Is there any reason why you never tried to offer i.e. support for CMS's or Forums or other common applications? Thanks for taking time to answer our questions Andi |
Jan 13 - 08:13 GMT | Hello Andreas, Thanks for the update. We do support third party software on our server's but only if the server requirement's of the software meet our server's, if the server's requirements matches with our then you can install third part software at your end. Please contact us if you have any further queries. Kind regards, Adam, Support -support Servage Hosting |
Jan 13 - 08:21 GMT | Hi Adam Yes of course you support Third Party Software but I meant the Servage Support won't help you if you got problems with a Third Party Product, even it has been installed direct using a Servage Script. i.e. You install TYPO3 or Drupal or Wordpress or even Joomla and usually problems just occure while you are working with those applications. After answering Servage Support you often got the answer back, that Servage is not supporting Third Party Products thru their Support. Result: People - especially those who ae just starting to run their own CMS ... get lost in a jungle of - Oh sorry - please look somewhere else for somebody to help you. Why is it like this a Servage and why aren't you simply providing also Help-Support for those wonderful Applications? I guess a lot of customers would be very interested at such a Service and even would pay for it an additional yearly "support member" fee i.e. 20€ for free support/year to name an idea! If this would not be enough to cover your expenses please name another figure so we have an idea about it. Andi |
Jan 13 - 08:25 GMT | Hello Andreas, Thanks for the update. We do provide support with third party application's but there are any scripting issues with it then we unfortunately do not provide support for scripting issues for that you need to contact your webdeveloper or who has developed the software. Please contact us if you have any further queries. Kind regards, Adam, Support -support Servage Hosting |
Customer
Hi Adam
Yes of course you support Third Party Software but I meant the Servage Support won't help you if you got problems with a Third Party Product, even it has been installed direct using a Servage Script.
i.e. You install TYPO3 or Drupal or Wordpress or even Joomla and usually problems just occure while you are working with those applications. After answering Servage Support you often got the answer back, that Servage is not supporting Third Party Products thru their Support.
Result: People - especially those who ae just starting to run their own CMS ... get lost in a jungle of - Oh sorry - please look somewhere else for somebody to help you. Why is it like this a Servage and why aren't you simply providing also Help-Support for those wonderful Applications? I guess a lot of customers would be very interested at such a Service and even would pay for it an additional yearly "support member" fee i.e. 20€ for free support/year to name an idea! If this would not be enough to cover your expenses please name another figure so we have an idea about it.
Another Point we just found:
Why did Servage loose over 1200 Domains last year December 10th - what happened - can this happen again???
December 17, 2007 70453 domains + 443 domains
December 10, 2007 70010 domains -1265 domains
http://servage.net.web-hosting-top.com/web-hosting/web-hosting-top.servage.net-reviews
Why do people write:
It is a great service, but I do warn you. People(I know several) have be disappointed by the host and I am 1 of those!
see also here to read more about Servage:
http://hostjury.com/reviews/Servage
Is this really true what they are writing here. Really doesn't sound good for Servage! What have you changed since?
Second Question:
we found this:
http://imarkhosting.com/testimonials.html
What is actually a Servage Netagent? Is it a Reseller. Are you allowed to resell Servage Space on your Accounts or how does it work?
As it seems, you are increasing your staff at the moment:
http://jobs.trovit.de/jobs/just-english
Will this result also in better support and even better hosting solutions like clustered-dedicated-server environments including ssh and more?
Andi
Jan 13 - 09:08 GMT | Hello Andreas, Thanks for the update. Unfortunately we have to inform you that the reseller program is to be discontinued. Therefore we ask you not to create new customer accounts. At this point we do not have any further information. Therefore we must kindly ask you to have a little more patience until an official statement has been released. You will be informed per email as soon as more detailed information is available. We do not allow Telnet/SSH access to our systems for security reasons. However our techs will be more than happy execute commands for you on request. Have a nice day, Kind regards, Adam, Support -support Servage Hosting |
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