IMHOSTED BLOCKING SITES?

(09:53:45) 254229402 Hi Ashley
(09:53:53) 254229402 You have also blocked our ssh
(09:54:01) 254229402 so we really can't change anything
(09:54:10) 300772025 hi
(09:54:12) 254229402 it is really a pitty
(09:54:18) 254229402 Domain.com
(09:54:31) 254229402 we need ssh access like before the 3 years
(09:55:19) 254229402 also you made changes in Domain.com and now the site is showing a string error. Somewhere while doing your changes it sems you have forgotten a ";" somewhere
(09:55:27) 300772025 please post a ticket on this issue .so that we can look it in a better manner
(09:55:35) 254229402 the Domain site worked poerfectly before
(09:55:43) 254229402 sorry we already posted lots of tickets
(09:55:49) 254229402 since yesterday morning
(09:56:20) 254229402 [imh #HLY-16003-625]
(09:56:23) 254229402 check it
(09:56:37) 254229402 we are still waiting as we still can't do the changes
(09:56:48) 254229402 we need SSH ACCESS NOW
(09:57:14) 254229402 as we start working NOW and we alkready LOST ONE COMPLETE DAY because of the mass imhosted has done!!!
(09:58:11) 254229402 we need to get the site customer.com on their new destination outside of the folder "0" running NOW as the customer will be here in about 15 Minutes do you understand!!!
(09:58:24) 254229402 He is coming because his site was down the whole day yesterday
(09:58:39) 254229402 because of Y)OU
so please enable our SSH Access again
(09:58:41) 254229402 NOW
(09:58:56) 254229402 IMMEDIATELY like it was possible until YESTERDAY!!!
(09:59:57) 300772025 it seems there is no problem with the shell access
(10:00:06) 300772025 PLease give your global ip
(10:01:09) 254229402 it is changing all time
(10:01:31) 254229402 we already gave you the complete list and since 3 years it was enabled like this and working perfectly
(10:02:06) 254229402 look back in our tickets and you will find a long list woith all possoible domains. They were ALL already enabled
(10:04:20) 254229402 (10:12:34) 300772025 We are able to ftp into your account
(10:12:49) 300772025 there must be some issues with the ftp client settings
(10:13:32) 254229402 hmm question is what?
(10:13:36) 254229402 thx
(10:14:01) 300772025 quit
(10:14:06) 300772025 sorry
(10:14:10) 300772025 mistype
(10:14:15) 254229402 :-)
(10:14:58) 300772025 let me know that you are having ssh access?
(10:15:20) 254229402 moment I try
(10:16:10) 254229402 yep ssh is working
(10:16:15) 254229402 filezilla also
(10:16:21) 254229402 only psftp not
(10:16:29) 300772025 Provide me with global IP from http://whatismyip.com
(10:16:50) 254229402 123.123.123.123
(10:18:09) 300772025 Please check now
(10:18:26) 254229402 no
(10:19:08) 300772025 Can you check your ftp client setting
(10:19:18) 254229402 user ourname
(10:19:25) 254229402 pw same like with ssh
(10:19:44) 254229402 21
(10:19:48) 254229402 imhosted.com
(10:19:48) 300772025 your cPanel password
(10:19:53) 254229402 or ftp.imhosted.com
(10:20:00) 254229402 ourpassword
(10:20:01) 300772025 Try with port 22
(10:20:52) 300772025 ftp://ourdomain.com
(10:21:04) 254229402 on 22 it is even not connecting
(10:21:42) 300772025 for ftp you need to use ftp://oursomain.com or ftp.ourdomain.com
(10:22:09) 254229402 yep both not working
(10:04:27) 254229402 Here the protokoll from JULY
(10:04:49) 254229402 you can see ssh was working perfect
(10:05:39) 254229402 300772025 We have enabled your global IP for ssh access
(10:36:46) 254229402 thx
(10:37:27) 300772025 Welcome
(10:07:21) 254229402 Your IP Address Is 123.123.123.123
(10:07:38) 254229402 perhaps this changes in the next 5 minutes or perhaps in an hour
(10:07:52) 254229402 we have here about 5 - 10 different IPs a day!
(10:09:34) 254229402 http://ourdomain.com/
(10:09:44) 254229402 Parse error: syntax error, unexpected T_STRING, expecting T_VARIABLE or '$' in /home/ourdomain/public_html/0/ourdomain.com/typo3conf/ext/cooluri/class.tx_cooluri.php on line 37
(10:10:00) 254229402 This is a problem you caused YESTERDAY so please fix it NOW
(10:10:51) 254229402 http://www.ourdomain.com/typo3/alt_main.php
(10:10:58) 254229402 Fatal error: Call to undefined function: iconv() in /home/ourdomain/public_html/0/ourdomain-com/typo3_src/t3lib/class.t3lib_cs.php on line 611
(10:11:13) 254229402 we can't even get in the backend or in any other part
(10:11:21) 254229402 so we have absolutly no chance to fix it
(10:11:25) 254229402 NO ssh
(10:11:35) 254229402 NO ourdomain.com
(10:11:40) 254229402 NO Backend Access
(10:11:47) 254229402 because off your problems
(10:11:54) 254229402 with your crappy cpanel
(10:12:02) 254229402 sorry get up and fix it
(10:12:34) 254229402 All these sites were perfectly working since over one year!!!
(10:12:38) 254229402 without any problems
(10:13:14) 254229402 the problems started yesterday because you installed a new BUGGY cpanel which defines folders starting with "0" as NULL
(10:13:31) 254229402 THIS IS ABSOLUTLY NOT OUR PROBLEM HERE
(10:14:34) 254229402 IT WAS YOUR ASHLEY SUPPORT MAN/WOMAN CAUSING THE PROBLEM CHECK BACK THE HISTORY INCHAT|
YOU ALREADY WROTE THAT IT WAS YOUR PROBLEM!!!
(10:17:21) 254229402 Warning: fopen(/home/ourdomain/public_html/customer.com/typo3temp/llxml/xml_b1c12ee4c8.default.iso-8859-1.cache) [function.fopen]: failed to open stream: Permission denied in /home/ourdomain/public_html/1/t3abc/t3lib/class.t3lib_div.php on line 2438
ERROR: File not written to disk! Write permission error in filesystem?
(10:17:34) 254229402 in customer.com we have same problems
(10:18:02) 254229402 I don't know what the hell you have done yesterday!!!
By the way the customer just arrived and is sitting beside me
(10:18:10) 254229402 waiting that you answer
(10:18:23) 254229402 and correct the problem you caused yesterday
(10:23:12) 254229402 IS THERE ANYBODY????
(10:30:02) 254229402 don't you know what problems this causes for YOU and for US???
(10:30:13) 254229402 only because you give us NO access
(10:30:20) 254229402 and ruined our sites
(10:30:59) 254229402 I guess I will put this here on my blog as an example of imhosted support
(10:31:07) 254229402 please check it out
(10:31:23) 254229402 apapococ.blogspot.com
(10:31:53) 254229402 People really should be warned before hosting with IMHOSTED