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19.12.2007
* Domain Expiration Alert *I wrote them that the domain is lifetime - like they advertise on their IMHOSTED.COM website
The domain name (lisandi.com) is due to expire on 02/01/2008.
Please renew the domain at your earliest convenience to ensure the service continues uninterrupted. The domain might be subjected to suspension and cancellation if it is not renewed before the expiration date and we have no liability whatsoever with respect to any such cancellation.
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To renew your domain name, you must open a billing ticket with your web hosting provider notifying them to renew your domain name.
Once they process your request, an invoice will be generated and you will be required to log into the billing system to pay (MC/Visa/AMEX/PayPal). Once your payment is processed, your domain name will be renewed within 24 hrs.
All domain renewals are priced at $15/yr.
Should you have any questions, please contact your web host.
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| Montessori IMCT |
| 19.12.07 |
As explained already in previous mails it is YOUR duty to pay this renewal as you are advertising LIFETIME FREE domain name! I already paid my anual fee so please PAY the domain from that money and DON'T CHARGE again Andi 2007/12/19, domnotify @ dnsprotect. com <domnotify@dnsprotect.com>: |
Instead of an answer I received this:
"domnotify@dnsprotect.com"
| 3.Jan. |
* Domain Expiration Alert * The domain name (lisandi.com) is due to expire on 02/01/2008. Please renew the domain at your earliest convenience to ensure the service continues uninterrupted. The domain might be subjected to suspension and cancellation if it is not renewed before the expiration date and we have no liability whatsoever with respect to any such cancellation. --------- To renew your domain name, you must open a billing ticket with your web hosting provider notifying them to renew your domain name. Once they process your request, an invoice will be generated and you will be required to log into the billing system to pay (MC/Visa/AMEX/PayPal). Once your payment is processed, your domain name will be renewed within 24 hrs. All domain renewals are priced at $15/yr. Should you have any questions, please contact your web host. |
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| Montessori IMCT |
| 3.Jan. |
Hi Imhosted That is OUR LIFETIME domain at imhosted what you said it is lifetime. Every year we are getting vthese stupid mails, so please renew this domain on your costs as it is lifetime INCLUDED! Andi 2008/1/3, domnotify @ dnsprotect. com <domnotify@dnsprotect.com>: |
Their answer No 3 for the 2008 renewal:
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| "domnotify@dnsprotect.com" |
| 18.Jan.(Vor1Tag) |
* Domain Expiration Alert * The domain name (lisandi.com) is due to expire on 02/01/2008. Please renew the domain at your earliest convenience to ensure the service continues uninterrupted. The domain might be subjected to suspension and cancellation if it is not renewed before the expiration date and we have no liability whatsoever with respect to any such cancellation. --------- To renew your domain name, you must open a billing ticket with your web hosting provider notifying them to renew your domain name. Once they process your request, an invoice will be generated and you will be required to log into the billing system to pay (MC/Visa/AMEX/PayPal). Once your payment is processed, your domain name will be renewed within 24 hrs. All domain renewals are priced at $15/yr. Should you have any questions, please contact your web host. |
Again I wrote them back the same mail but this time thru many channels:
Wow - I received another answer:
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 "billing@imhosted.com" |
| 18.Jan.(Vor13Stunden) |
Hi Andreas,
What you received was an automatic notification from our registrar (which is sent to all customers when their domain names are due to expire). The charge mentioned in that mail is the normal domain registration/renewal charge that we charge our customers.
In your case, since you have a free domain as long as you continue hosting with us, we have renewed the domain "lisandi.com" for another one year (free of cost). Thank you.
Please feel free to contact us if you have any more questions.
________________________________
Warm regards,
Rijo - Billing/Accounts
My answer came prompt:
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As you can read here it always needs action by the customers again and again. What about their promisses - LIFETIME DOMAIN - Actually no one takes care from imhosted.com about that. If you pay your 15$ - perhaps you even need to tell them that you paid to much money and hopefully you get it back, I don't think, they will pay this money back automatically
- AS AT IMHOSTED ALL THOSE MONEY MAKING THINGS SEEM TO BE A MANUAL PROCESS ;-)
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Hi
I actual opened two. d get again the same renewal notice ;-)
S I am actually absolutly right that you are trying to get MORE money from customers with your company practice in business. This isn't at all fair to customers and you really should change it. Especially if the renewal process is a manual process it is even much easier to change it as then you simply could direct all lifetime domains to you! And you do the rest without and necessary contact to any customer.
Am I right.
Andi
PS:
Read more about Hosting Practices at http://apapaococ.blogspot.com Apart a part of computer communication
Final Mail with good result:
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|
Imhosted answered and called for customer actions:This thing is pretty annoying Dijo as it is coming every year multiple times and I already wrote lots of mails before. Please simply insert another field into your database (lifetime free customerdomain payed by imhosted) and hook it up to the payment department. Then no annoying mails will be send anymore.
Andreas_Becker
18.Jan.(Vor12Stunden)
The way you are doing it is to get customers afraid in loosing their domain and then they pay even they don't have to - this is NOT good business practice at all!
Cheers
Andi
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"billing@imhosted.com"
20:12(Vor11Stunden)
The problem is that domain renewal is a manual process. We handle domain renewals only if the customer contacts us for the same. So, when you receive this notification, please open a ticket to us and we will renew your domain name free of cost as long as you continue hosting with us. Thank you.
As you can read here it always needs action by the customers again and again. What about their promisses - LIFETIME DOMAIN - Actually no one takes care from imhosted.com about that. If you pay your 15$ - perhaps you even need to tell them that you paid to much money and hopefully you get it back, I don't think, they will pay this money back automatically
- AS AT IMHOSTED ALL THOSE MONEY MAKING THINGS SEEM TO BE A MANUAL PROCESS ;-)
----------------------
Hi
I actual opened two. d get again the same renewal notice ;-)
S I am actually absolutly right that you are trying to get MORE money from customers with your company practice in business. This isn't at all fair to customers and you really should change it. Especially if the renewal process is a manual process it is even much easier to change it as then you simply could direct all lifetime domains to you! And you do the rest without and necessary contact to any customer.
Am I right.
Andi
PS:
Read more about Hosting Practices at http://apapaococ.blogspot.com Apart a part of computer communication
Final Mail with good result:
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| "billing@imhosted.com" |
| 08:52(Vor57Minuten) |
Hi , With regard to your query, the domain is registered untill the date 2009-02-01. Sorry if you have received the mail sent by our domain registrars. Please ignore such mails if you get by chance in the future. We provide the lifetime domain for free offer untill you cancel your hosting account with us and if you don't cancel the hosting account with us, we will be always renewing your domain as the free domain. Thanks. Please feel free to contact us if you have any more questions as we are more than happy to help you. --------------------- Warm regards, Smitha - Billing/Accounts. --------------------- |
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