NOBODY WORKING AT SERVAGE AS CUSTOMER HAVE TO WAIT NEARLY ONE DAY

Jan 14 - 12:46 GMT Customer

U R G E N T --- U R G E N T --- U R G E N T We can't delete SYMLINKS!!! We already told you that multiple times in December - NOW IT IS URGENT VERY URGENT as you sytem is deleting the FILE behind a symlink instead of deleting the symlink itself. Try to get better qualified personal! The one you have only causes problems. i.e. dispatch.fcgi-servage [edit] You -rwxr-xr-x in Current path: /1_redmine/public or 111typo3_src SysAdmin u--------- in Current path: /www/TYPO3_wec

Jan 14 - 12:56 GMT Customer

REALLY NOBODY WORKING AT SERVAGE HOSTING SUPPORT CUSTOMERS GET LOST !!! Even here: http://redmine.t3pack.info/ it is still showing the demo database instead the database from our LIVE Version. We changed it long ago to that already!!!

Jan 14 - 13:10 GMT Customer

Still Waiting meanwhile 75 Servage Posts on http://apapococ.blogspot.com/ best inform Steffan about your mess here

Jan 14 - 13:14 GMT Customer

if you need his contact info have a look here: http://apapococ.blogspot.com/2007/12/please-inform-owner-your-boss-about.html

Jan 14 - 13:26 GMT Customer

http://redmine.t3pack.info/projects Still showing the WRONG DATABASE!!!

Jan 14 - 13:31 GMT Customer

Wo ist ihre Firma eingetragen, in welchem Handelsregister. Danke

Keine Antwort von Servage Hosting seit Stunden. Auch eine Telefonische Afrage blieb unbeantwortet. Existiert diese Firma ueberhaupt??? Wo ist sie eingetragen?

Jan 14 - 13:50 GMT Customer

NOW this database should show up here: redmine.t3pack.info production: adapter: mysql encoding: utf8 database: ****t3li**** host: mysql****2.s**** username: **** password: **** BUT STILL this shows up: production: adapter: mysql encoding: utf8 database: ****t3p**** host: mysql***5.s**** username: **** password: **** SINCE HOURS!!!!

Jan 14 - 14:29 GMT Customer

It is again 30 Minutes without answer

Jan 14 - 15:12 GMT Servage - Julie

Forwarding support ticket to [Servage - Jan]

Jan 14 - 15:16 GMT Customer

Meanwhile we rebuild the complete site http://www.t3log.info/ it is a copy from the working http://redmine.t3pack.info In BOTH sites the same content should show up but still only the demo Content - nothing - is visible instead of all CUSTOMER Projects

Jan 14 - 16:21 GMT Customer

FAKT NOW is somebody of your staff has truncated our DATABASE!!! about 2 month hard work. And it was still there this morning but now it is gone! We have an Empty Database now. I have no idea what you are doing but one thing seems to be very very sure, that the SERVAGE SUPPORT has no qualification to do such a job at all as SERVAGE HOSTING SUPPORT is destroying Customers Databases!

Jan 14 - 16:33 GMT Servage - Jan

Hello Andreas, thanks for your ticket, I am very sorry for all the issues occured to you, I have removed the Symlink for you and will report the issue to our dev. Team so they can fix the Symlink removal issue. which database has been truncated ? the one on mysql1**5 or mysql***5 ? Kind regards, Jan, System Administrator Servage Hosting

Jan 14 - 16:37 GMT Customer

Description: Redmine_t3log.info Database: ****t3li**** Server: mysql1**** This one is empty and before it ws holding the complete project data of awhole lot of Projects like ****, ****, **** and more

Jan 14 - 16:50 GMT Customer

Hi Jan This here is some kind of Backup: Server: mysql1**** Database: **** Username: **** ATTENTION this Data is all in latin1_swedish_ci!!! while the Original was all in utf8_unicode_ci As we have Thai People from UNESCO working with us on the projects. You can replay Server: mysql2**** Database: **** but you would need to convert all data to utf8 before importing into Server: mysql1**** Database: **** Otherwise some characters won't show up correctly. Best to do is to convert all data from Server: mysql1**** Database: **** to binaries first, then convert them with iconv and editing the charset and collation settings of each table and field where a charset latin1 or collation latin1_swedish_ci is mentioned all charsets need to be utf8 and all collations need to be utf8_unicode_ci The database Server: mysql2**** Database: **** is already set to completly utf8

Jan 14 - 16:58 GMT Servage - Jan

Hello Andreas, thanks for your reply, I have just tried to find out wehat happended to your database "****" but was unable to find any hints. It might be that a Mysql server Bug has caused this so I have just added one month of free hosting to your account as a compensation. Additionally Im trying to copy the data from **** to ****. Im going to update you when its done. Kind regards, Jan, System Administrator Servage Hosting

Jan 14 - 17:34 GMT Servage - Jan

Hello Andreas, I have just converted and imported the database. Could you please verify if the content does have the right charset now as I did not find any non-ASCII char by scrooling the dump Quickly through I could use to see if the conversion succeded. And notify me if something went wrong. Kind regards, Jan, System Administrator Servage Hosting

Jan 14 - 17:40 GMT Customer

Thanks Jan The Database is Back and seems to work fine. I need to ask my staff tomorrow where they entered i.e. Thai Characters or Chinese as I don't know either. But as if you haven't sen anything while scrolling probably there are none right now - what would be fine ;-) Thank You very much for your help! I hope this doesn't happen again! Andi