Jan 01 - 08:32 GMT | It is now the 6th time we are getting to you with exactly the same error. Everytime we create a Subdomain (in future this will happen about 10 times a day as we are testing lots of stuff) the subdomain won't get called and instead the MAIN DOMAIN Page shows up!!! PLEASE SOLVE THIS NOW AND FOREVER - IT IS TOTALLY FRUSTRATING ALWAYS TO GET BACK TO YOU WITH EXACTLY THE SAME ERRORS - DON'T YOU HAVE QUALIFIED STAFF??? http://bibliothek.t3pack.info but http://www.t3pack.info shows up |
Jan 01 - 09:37 GMT | Hello Andreas, After adding the sub-domain into your control panel it will take few hours to update the dns, Thank you. Kind regards, Nick, Support Servage Hosting |
Jan 01 - 10:00 GMT | HOW LONG HOE MANY HOURS AS THIS IS REALLY BLOCKING PRODUCTION!!! Which means SERVAGE HOSTING would not be a good site for a development or a production setup! Really Bad! On other hosters this works within seconds, why not at SERVAGE HOSTING? Is there any other chance (workaround) you can suggest? One workaround could be to create by default hundreds or even thousands of subdomains for your accounts and existing domains at one time and then lateron choose from them. Would this be possible and will the subdomains connect then immediately to the right folder if you change them in CONTROL PANEL, WEB SERVER, LIST VIRTUAL HOSTS, GO TO THE DOMAINS via VIEW ZONES, CHANGE SETTINGS Enter a new LINK TO PATH: /.... will this path the connect immediately or do we need another day to get this working? |
Jan 01 - 10:07 GMT | We are trying to find the error with your gigantic RUBY ON RAILS Problems on YOUR SERVAGE SERVERS and therfore we need to run several test applications to compare settings. i.e. we started with Hostname: bibliothek.t3pack.info Document Root: /www/bibliothek and need now as the above showed errors. to confirm them we wanna run another test here Hostname: biblio.t3pack.info Document Root: /www/biblio > shows www.t3pack.info instead We also just tried to set another document root but it shows only errors: Hostname: bibliothek.t3pack.info Document Root: /www/biblio >shows Page not found Error 404 |
Jan 01 - 10:09 GMT | Hello Andreas, Due to our clustered architecture your website/domain/subdomains are served by many servers and for dns update through all the servers it needs the time mentioned earlier, there is no other way around in our system to make it fast. Thanks for your understanding. Kind regards, Nick, Support Servage Hosting |
Jan 01 - 10:38 GMT | I need to know HOW LONG I HAVE TO WAIT at MINIMUM and how long at MAXIMUM - we are running a business and not a round coffeetable ;-) |
Jan 01 - 10:40 GMT | FEW HOURS SAYS NOTHING - This could even mean "AT SERVAGE HOSTING CUSTOMERS NEED TO WAIT ABOUT ON MONTH TO GET THEIR SUBDOMAIN AVAILABLE" So please answer in a concrete TIME/HOURS/DAYS/MONTHS value. |
Jan 01 - 10:48 GMT | What is up now http://bibliothek.t3pack.info/ I just was able to see the site and about seconds later (meanwhile again since minutes, I only see 404 Error Messages |
Jan 01 - 11:12 GMT | Hello Andreas, It may take upto 24 hours to update our dns. Thank you. Kind regards, Nick, Support Servage Hosting |
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