Please note that our level2 techs are working on the issue.
They will update you soon.
Feel free to contact us if you have any further issues.
==================
Regards,
James
Technical Support
==================
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Rate ticket response: http://esupport24.com/qa/rate.php?id=1776719&t=17
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level2@secureguards.com an ab.becker
Details anzeigen 21. Sep. (Vor 3 Tagen)
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Hello,
Sorry for the delay in response.
Please note that no files or folders were deleted from our end. It is against our policy to remove any files without prior permission.
I could see that many files were edited or uploaded on Sep 20. It might be possible that your files were overwritten.
I will suggest you to upload files of your
http://skype.....com/
http://lisa.....com/
http://our_customer.com
as the backup has got synced with the latest content.
Let me know if you have any concerns.
______________________________________________
Best Regards,
George
Tech Support, Level2
_____________________________________________
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Rate ticket response: http://esupport24.com/qa/rate.php?id=1776719&t=16
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Andreas Becker an level2
Details anzeigen 21. Sep. (Vor 3 Tagen)
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lisandi.com
before nuclear now titan but 100% files from nuclear are missing
NO FILES HAVE BEEN UPLOADED ON 20sep
THOSE FILES WERE UNIQUE!!!!
Es specially our about 18GB Pictures and Videos since 2003!!!!
I wrote this before!!!! and I warned your technician about this!
WE HAVE NO BACKUP
also it took MONTHS to upload our GBts of files!
IT WAS YOUR TECHNICIAN and NONE OF US!!!!!
NO FILES HAVE BEEN UPLOADED so NO FILES COULD BE OVERWRITTEN
2008/9/21
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--
Thanks a lot! Greetings from ICT Innovation Paradise Andi Blog:
http://andibecker.lisandi.com Map: http://maps.lisandi.com Album:
http://pics.lisandi.com Videos: http://video.lisandi.com Projects:
http://www.t3log.info T3Pack - TYPO3 Development, TEAM 3 - Eternal
Project Management LisAndi Co. Ltd. - The future is within us! POWER4 -
The empowering people!
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Andreas Becker an level2
Details anzeigen 21. Sep. (Vor 3 Tagen)
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(13:19:12) 254229402 Hi Ashley we are now waiting days that you move our account like you suggested we can't work anymore
(13:19:36) 254229402 so what is actually up, we posted already tikets and replies a lot
(13:19:48) 254229402 but still it is php 4 and mysql 4
(13:20:31) 254229402 we need php5.26 and mysql 5.+ and apache 2 like shane already told us that he will move BUT WHEN??
(13:21:01) 300772025 Please let me know your domain name
(13:21:07) 254229402 we need to finish the elgg installationtill monday and this needs php5 and mysql 5
(13:21:11) 254229402 lisandi.com
(13:21:25) 254229402 new elgg version isn't working anymore with 4
(13:21:30) 254229402 needs all 5
(13:21:45) 300772025 let me check it
(13:21:56) 254229402 could you please move thwhole stuffnow while we have lunch
(13:23:58) 300772025 As you know you account size is 20 gb
(13:24:12) 254229402 yes of course i know this
(13:24:17) 254229402 it is quite small
(13:24:27) 254229402 in comparison to the others
(13:24:39) 254229402 or possible 2.5TB
(13:24:50) 254229402 it is only 20GB which need to be moved
(13:25:15) 254229402 feasable to handle during our offtime like I wrote yesterday but nothing happened
(13:25:55) 254229402 actually the 123 folder below public_html is the biggest
(13:26:10) 300772025 We're checking the contents of the account now.
(13:26:14) 254229402 it is about 18GB
(13:26:17) 300772025 we could see that
(13:26:26) 254229402 so you can move this later
(13:26:38) 254229402 as this holds all our pictures and videos
(13:26:56) 254229402 but we don't need them now and they are not linked to the sites at the moment
(13:27:12) 254229402 we need the ROOT of public_html accessible
(13:27:17) 254229402 so that we can continue
(13:27:32) 300772025 Do you have any copy right protected files in your account
(13:27:38) 254229402 You could move the 123 folder lateron i.e. in your down time
(13:27:55) 254229402 no actually our own copyright of course
(13:28:05) 300772025 ok
(13:28:08) 254229402 and the Band in the Box Backup Fiules
(13:28:12) 254229402 Files
(13:28:32) 300772025 If you have any, please remove them before we do the transfer..
(13:28:40) 254229402 they are Copyrighted as here in Thailand those copies getr destroyed fast if ye have them on our harddrives
(13:29:27) 254229402 this is simply at the moment not possible as we don't have the available space for it
(13:29:48) 254229402 all our pictures are copyrighted and its about 15GB or more I guess + those Videos
(13:30:05) 254229402 they are not accessible from the frontend by the way
(13:30:12) 300772025 Ok we'll check them..
(13:30:15) 254229402 they are private
(13:30:24) 254229402 all in the 123 folder
(13:30:37) 254229402 this is our only copy we have at the moment
(13:31:11) 254229402 It took months to upload them
2008/9/21 Andreas Becker
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Andreas Becker an level2
Details anzeigen 21. Sep. (Vor 3 Tagen)
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(13:00:30) 254229402 Good morning Ashley
(13:00:43) 254229402 Yuor Import functionality sucks
(13:00:55) 254229402 it is simply impossible to get our data base in
(13:00:57) 254229402 a fatal error or timeout occurred while processing this directive]
(13:01:16) 254229402 we tried the Backup from cpanel - cpanel is crab
(13:01:37) 254229402 we tried phpmyadmin even it allows 51.000kb it shows timeouts
(13:01:48) 254229402 we only want to impirt abou 10 - 15 MB
(13:02:07) 254229402 isn't there a very simple way like at servage
(13:02:17) 254229402 here we upload the file to the root directory
(13:02:22) 254229402 click on the file
(13:02:27) 254229402 choose the database
(13:02:32) 254229402 and it gets imported
(13:02:35) 254229402 such easy
(13:02:48) 254229402 and it is working with any size even with 200mb
(13:03:27) 254229402 firts we thought movingoour stuff from srvage to imhosted but today sucks
(13:03:34) 254229402 imhosted is totally slow
(13:04:00) 254229402 our our_customer page shows errors even we havn't done anything on this site since oevr 1 year
(13:04:13) 254229402 we can't upload our databases
(13:04:51) 254229402 permissions are wrong I gues will be the next problem as on imhosted we can't choos like at servage YOU or Webserver - in our case
(13:04:57) 254229402 ... oder nobody
(13:05:23) 254229402 Any solutions as this isn't working like this
(13:13:02) 254229402 Is somebody there?
(13:28:36) 254229402 H E L L O
(13:28:51) 254229402 I S T H E R E S O M R B O D Y 24/7
(13:28:55) 254229402 ???
(13:29:20) 254229402 we need your help as your system is blocking
(13:36:07) 254229402 HELLO???
(13:36:28) 254229402 hmm I thought you are 24/7 and better then servage
(13:36:38) 254229402 isn't actually like this hmm
(13:36:43) 254229402 nobody there
(13:38:15) 300772025 Hi, I'm sorry. I was away
(13:38:25) 300772025 let me go through the issue
(13:45:16) 254229402 The error messages are showing up not constantly on the same pafges very weired but right now all images are missing
(13:45:33) 254229402 yesterday they were still theere
(13:46:13) 300772025 before that, please provide us the domain name and cpanel login details
(13:46:23) 254229402 ...
(13:46:27) 254229402 pw
(13:46:39) 254229402 you can now also change to the new panel
(13:46:49) 254229402 as I renamed the 0 folder
(13:47:06) 300772025 you domain?
(13:47:11) 254229402 ...
(14:10:24) 254229402 any solution to this problem
(14:29:43) 254229402 http://www.our_customer.com/projects/documentation-of-projects/
(14:29:50) 254229402 still the problem and no images
(14:30:19) 254229402 This site was working for over 1 year without any problems since you started to update cpanel
(14:30:56) 254229402 we also just realised that you are still working with old mysql 4.
(14:31:00) 254229402 and not 5.
(14:31:22) 254229402 this will also cause problems as our tables created on servage are created in Mysql 5
(14:31:28) 254229402 newest version
(14:31:44) 254229402 they alswys update to the newest version as soon as it is stable
(14:32:41) 254229402 I deleted some databases in cpanel but they still show up in cpanel
(14:32:54) 254229402 ..._t0.b
lisandi_t0.ba
lisandi_t0.now
(14:33:07) 254229402 those and many more I just deleted but they still show up
(14:33:16) 254229402 something is wrong again in your cpanel
(14:35:53) 254229402 hmm its alreasdy evening and today again we could not get anything working
(14:36:02) 254229402 were is the support 24/7
(14:36:24) 254229402 this whole shit and cpanel crap costs us so much money
(14:40:05) 254229402 H E K L O
(14:40:07) 254229402 ???
(14:40:15) 254229402 IS THERE SOMEBODY???
(14:46:23) 254229402 No not working
(14:46:24) 254229402 Warning: exec() has been disabled for security reasons in /home/.../public_html/1/t3abc/t3lib/class.t3lib_stdgraphic.php on line 2532
Warning: exec() has been disabled for security reasons in /home/.../public_html/1/t3abc/t3lib/class.t3lib_stdgraphic.php on line 2532
Warning: exec() has been disabled for security reasons in /home/.../public_html/1/t3abc/t3lib/class.t3lib_stdgraphic.php on line 2532
Warning: exec() has been disabled for security reasons in /home/.../public_html/1/t3abc/typo3/sysext/cms/tslib/class.tslib_fe.php on line 3640
Warning: implode() [function.implode]: Invalid arguments passed in /home/.../public_html/1/t3abc/typo3/sysext/cms/tslib/class.tslib_fe.php on line 3642
(14:46:32) 254229402 http://www.our_customer.com/planning/strategies-and-tasks/
(14:46:39) 254229402 and still not showing pictures
(15:15:01) 254229402 H E L L O
(15:15:04) 254229402 ???
(15:15:10) 254229402 24/7 where are you
(15:37:51) 254229402 The proble is still existing
(15:51:35) 254229402 It seems that imhosted has no support anymore
(15:51:44) 254229402 have you heard about it!
(15:51:48) 254229402 no
(15:51:53) 254229402 then look to this chat here
(15:52:03) 254229402 you are simply takking to yourself hahahahaha
(15:52:09) 254229402 no support
(15:52:12) 254229402 no 24/7
(15:52:33) 254229402 your - actually our problems are still existing and not solved since over 48 hours now
(16:31:29) 254229402 I guess your ImageMagick isn't working
(16:31:41) 254229402 as now also Cpanel shows NO Icons anymore
(16:31:42) 254229402 http://www.....com:2082/frontend/x3/index.html
(16:41:32) 254229402 Your Code Editor is now loading since abou 10 Minutes
(16:41:50) 254229402 how long will it take until I can work with the editor - tomorrow??
(16:48:21) 254229402 http://www.our_customer.com/projects/joint-implementation/
(16:48:22) 254229402 Warning: exec() has been disabled for security reasons in /home/.../public_html/1/t3abc/t3lib/class.t3lib_stdgraphic.php on line 2532
Warning: exec() has been disabled for security reasons in /home/.../public_html/1/t3abc/t3lib/class.t3lib_stdgraphic.php on line 2532
Warning: exec() has been disabled for security reasons in /home/.../public_html/1/t3abc/typo3/sysext/cms/tslib/class.tslib_fe.php on line 3640
Warning: implode() [function.implode]: Invalid arguments passed in /home/.../public_html/1/t3abc/typo3/sysext/cms/tslib/class.tslib_fe.php on line 3642
(16:48:32) 254229402 still no [ictures
(19:09:21) 254229402 H E L L O
(19:09:34) 254229402 W E are waiting the wholed daz long
(19:09:45) 254229402 we can't access ssh
(19:10:33) 254229402 Your IP address is 118.173.74.222
(19:11:12) 254229402 24/7 Support is where???
(19:14:16) 254229402 Ashley where are you we are waiting since this morning for a solution already
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Andreas Becker an level2
Details anzeigen 21. Sep. (Vor 3 Tagen)
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NO CHAT ON 19th. September NO 24/7 SUPPORT AVAILABLE
CHAT FROM 18th September
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Andreas Becker an level2
Details anzeigen 21. Sep. (Vor 3 Tagen)
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YOU NEED TO LOOK ON NUCLEUS !!!!
AS ALL FILES WERE ON THE MOVE FROM NUCLEUS TO TITAN THRU YOUR TECHNICIAN
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Andreas Becker an level2
Details anzeigen 21. Sep. (Vor 3 Tagen)
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OF COURSE WE WILL ADD THIS COMPLETE INCIDENT TO EVEN MORE BLOGS
AS IMHOSTED TECHNICIANS HAVE
DELETED ALL OUR SITES
DELETED ALL OUR FILES
DELETED ALL OUR REDIRECTS
DELETED ALL OUR FOLDERS
DELETED ALL FOLDERS WITH NUMBERS!!!
IF I DON'T SEE ALL OUR FILES AND SITES AND FOLDERS BACK IN 30 MINUTES!!!
2008/9/21 Andreas Becker
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HOW STUPID ARE YOU
WE DON'T NEED AN IP ADDED BUT WE NEED OUR FILES AND FOLDERS BACK
2008/9/21
Hello,
I extremely for the inconvenience caused to you in this regard.
I have added the IP 118.173.74.222 in the ssh access list. You can now access ssh without any issues.
Certain configurations in the server needs to be changed immediately for security reason. I sincerely apologize for this.
I would be grateful if you kindly remove your post from the blog and I assure you that you will get excellent support from us.
Let me know if you have any concerns.
______________________________________________
Best Regards,
Joe S.
Technical Supervisor, Level2
Notice: The supervisor can only help when standard support channels fail. Ensure you always reference a ticket# number when responding.
______________________________________________
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Rate ticket response: http://esupport24.com/qa/rate.php?id=1775405&t=16
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