Monday, December 31, 2007

SERVAGE HOSTING CLUSTER IN GERMANY

Thank you for your interest in Servage Hosting.

Our clustered servers are physically located in our own top datacenter in norhtern Germany with more than 120 direct peering including (WorldCom, Level3 & GlobalCrossing), ensuring ultra fast connectivity to any country – world wide.

Apart from the excellent electronic infrastructure Germany is a seismic inactive area. Unlike many smaller companies we own all our equipment and our own techs are standing by 24/7 incase a problem should arise.

Have a nice day :o)

--
Best regards,
Steffan S. Fallesen

http://www.servage.net/
Servage.net Web Hosting

seen here:
http://yourwbb.de/thread.php?threadid=42485

SUBDOMAIN NOT FOUND ON SERVAGE HOSTING

Dec 31 - 09:32 GMT
Customer

http://helloworld.t3pack.info/ not found
instead the page of http://www.t3pack.info gets displayed

Dec 31 - 09:41 GMT
Servage - Bob

Hello Andreas,

Sorry for the problem you are facing.

It has been fixed for you. Please do verify it at your end.

Let us know if you face any problem at your end.

Thank you!


Kind regards,
Bob, Support
Servage Hosting

Dec 31 - 10:00 GMT
Customer

Hi Servage
The Page was shortly there and showed the RUBY start Screen
but is gone now again and showing http://www.t3pack.info!
http://helloworld.t3pack.info/

Dec 31 - 10:03 GMT
Servage - Bob

Hello Andreas,

It has been fixed now. Please check once again at your end.

Thank you!


Kind regards,
Bob, Support
Servage Hosting

SERVAGE HOSTING PATRICIA TRIES TO GET MORE REFARRALS :-)

Hello Andreas,

I would like to take this opportunity to remind you of our great “earn free hosting” program - a system that has helped many of customers to be hosted for free!

It is simple: For each new customer you refer to Servage Hosting you receive two months of free hosting and 25000 Mb additional disk space!

Examples on how to earn free hosting:

  • Put a link up on your website using your referral code.
  • If you are active on discussion forums use your referral link in your signature.
  • Let your family and friends know about web hosting.
  • Put your referral code in news letters you send out.

The person you refer benefit from being referred by you as he/she will get an extra 25000 Mb extra disk space when using your coupon code. This makes it easy for you to gain referrals.

It is important that you use your coupon code CUST44977 when referring new users to Servage Hosting – this way we know who to credit for the referral. If you link from a website please use this URL:

http://www.servage.net/?coupon=CUST44977
When using the link above your coupon code will automatically be displayed in the coupon code field for new signing up. At this URL you find banner examples to put on your website – you are also welcome to design your own.

Growth play a key role in our ability to keep providing the best and biggest hosting package on the web – so we hope that you will help us and we will host you for free!

COMPLAINTS AND MORE ABOUT SERVAGE HOSTING

As the support isn't a help at all I started digging in the Internet a bit deeper and here I will collect Links to Posts with similar Problems and hopefully also some good tips how to get Ruby on Rails Applications running on SERVAGE.

http://gundestrup.dk/content/view/99/2/
He seems to be very happy about Servage but actually hasn't posted any RoR Application he is running on Servage. Only the same pamflet is available like the one in the FAQ what isn't working.
I wrote to him and hope to get an answer soon and some solutions how to get TYPO and REDMINE from the NOT RUNNING Status to a running Status on SERVAGE HOSTING.

http://www.ruby-forum.com/topic/85617#609917

Here are two guys which have exactly the same problem like me and also the same problems with the unqualified SERVAGE HOSTING SUPPORT answers. I replied to them and let's see what they say and how they got their stuff running.

http://moneyconciousness.com/2007/03/10/servage-review/#comment-8035
People have been commenting here about the BIG Database Problems at SERVAGE - but still the original author seems to be happy about them. I asked him if he has got one RoR running meanwhile on SERVAGE

http://blog.rowancrane.com/2007/03/29/configuring-tracks-on-servage#comment-3977
Trying to get a Ruby on Rails Application running on Servage shows also this post. I asked him for the .htaccess and dispatch.fcgi so we can compare them. Perhaps he gots meanwhile another RoR running on Servage.

http://railsforum.com/viewtopic.php?pid=41089
Here they write about how terribly lost the SERVAGE SUPPORT is with Ruby on Rails. They even recommend to switch the Hoster.

http://www.ruby-forum.com/topic/78143
Another one struggeling with servage to get RUBY ON RAILS APPLICATIONS Running on their account. I asked him if he has meanwhile some applications running and how he felt about the support.

http://thehosthunt.com/reviews/2007/07/05/phil-mckerracher-servagenet-review/#comment-871
Here another one

http://stefan2904.blogspot.com/2007/03/servage-wo-ist-der-hacken.html
Servage Hosting is a German Company but they don't know any German Language like it seems.

WEBSITE NOT FOUND ON SERVAGE HOSTING

Dec 31 - 05:14 GMT
Customer

http://drupal.t3pack.info/ - should show your autoinstaller DUPAL
http://joomla.t3pack.info/ - should show your autoinstaler JOOMLA
http://typo.t3pack.info/ - should show Rails Application TYPO CMS
http://wordpress.t3pack.info/ - should show autoinstaller WORDPRESS

more sites will follow I guess as we are continuing to install more autostuff from you

Where do you install the Autoinstaller sites

Dec 31 - 04:27 GMT
Customer

Hi we are searching for sites which have been created by the autoinstaller.

We were asked where to install them and typed: t3pack.info/wordpress/ but there isn't any files or folders inside here? So where is the wordpress been installed?

Dec 31 - 04:32 GMT
Servage - Paul

Hello Andreas,

Please let us know the location where you wish to install the blog and also let us know which blog you wish to install we will do it for you.
Thank you.


Kind regards,
Paul, Servage - Support
Servage Hosting

Dec 31 - 04:40 GMT
Customer

Hi Paul Thanks

I have found the files. They were in another subfolder as the vhost was still pointing to it. I am just testing out your Autoinstallers. Thanks

Jakob wrote to me I should install TYPO (Typosphere - The Ruby CMS) from the autoinstaller but I can't find it. Actually I can't find any ruby Application there. Where are they or don't you have Ruby available from Auoinstaller like Jakob wrote?

Andi

Dec 31 - 04:46 GMT
Servage - Paul

Hello Andreas,

Yes, we do support Ruby on Rails (RoR) on cluster c41 and all clusters.

Here are the paths:
/usr/bin/ruby and /usr/bin/rails

Version: We always update to newest version when it has been released


Kind regards,
Paul, Servage - Support
Servage Hosting

Dec 31 - 05:05 GMT
Customer

On which cluster am I? Perhaps I am on the wrong cluster?
Please Check as we can't get any RoR Running until now.

The path you have just written differs from what shelly yesterday corrected? It is very confusing your support, The one is telling you this the otherone that path. How can?
----------------------
Hello Andreas,

The path will be:#!/usr/bin/ruby
and not /usr/bin/ruby.

Please check at your end and update us.

Thank you :)
Kind regards,
Shelly, Servage - Support
Servage Hosting
-----------------------

Can please also answer ALL Questions and not only one. Where is TYPO??? in Autoinstaller.
-----------------------
http://www.typosphere.org/
could you please install the latest Version 5.0 (came out today!)
-----------------------
Version: We always update to newest version when it has been released


Kind regards,
Paul, Servage - Support
Servage Hosting
------------------------

Thanks a lot?

What Version of RUBY and Rails are your running - as far as I can see these are pretty old and NOT updated too could you please change this thanks!

Andi

Dec 31 - 05:19 GMT
Servage - Paul

Hello Andreas,

The following are the paths for the ruby and rails

#!/ is used at the time of writing in the scripts.

RUBY
Path: /usr/bin/ruby
Version: ruby 1.8.4 (2005-12-24) [i386-linux]

RAILS
Path: /usr/bin/rails
Version: Rails 1.2.5

You can install any third party softwares other then provided in the autoinstaller at your end.

Kind regards,
Paul, Servage - Support
Servage Hosting

Dec 31 - 05:56 GMT
Customer

RUBY
Path: /usr/bin/ruby
Version: ruby 1.8.4 (2005-12-24) [i386-linux]

WOW this is VERY OLD VERSION - It is already 2 YEARS OLD and has never been updated. Meanwhile the newest RUBY Version is:
David Heinemeier Hanson writes:
We recommend Ruby 1.8.6 - (26 Final Release) for use with Rails
http://ftp.ruby-lang.org/pub/ruby/1.8/ruby-1.8.6.tar.gz
http://www.rubyonrails.org/down PLEASE UPDATE IMMEDIATELY! TODAY!

RAILS
Path: /usr/bin/rails
Version: Rails 1.2.5

This is even older!!! How can you say that you are always updating to the newest version when it is released?? Are you waiting more then 2 years before you UPDATE???

Long Time ago Ruby 2.0 was published and meanwhile we have already 2.0.2 stable out!!! PLEASE UPDATE IMMEDIATELY! TODAY!
http://weblog.rubyonrails.org/2007/12/7/rails-2-0-it-s-done
http://rubyforge.org/frs/?group_id=307

-----------------
You can install any third party softwares other then provided in the autoinstaller at your end.

First of all this was not the answer of my question as yesterday your support wrote we can install TYPO from Autoinstaller but we can't find it!!! Where is it?

-----------------
How can you install RoR applications without ssh Acess???
is still another open question

-----------------
Please name me at least ONE RoR website hosted at SERVAGE which has been installed without ssh!!!

Thanks a lot
Andi

Sunday, December 30, 2007

TEAM 3 presents WEC-Package Test Site

The TYPO3 Web-Packages from the Web Empowered Church are one very good example how complex TYPO3 websites with lots of interesting extensions, features and templates can be setup in only 6 and a half minutes. The process is very easy and when you have setup the page you can start working! Really it's great fun to work with WEC!

If you need utf8 or multilingual support on your website or are looking for customizations or even further extensions then feel free to contact TEAM 3 Logistics. They will assist you in everything you need to get your personal look and feel, features running.

http://wec.t3pack.info

TEAM 3 presents T3Sugar T3s Test Website

We are proud to announce our T3S Test Website. It took us 10 Minutes to set a complete TYPO3 System up including News/Blog and Digital Assessment Center. T3Sugar aims to make TYPO3 more usable for everybody. A very good idea, as TYPO3 often was called as complicated and difficult to setup. Not at all it is as we tested the newest version of T3S and had a nice looking and customizable website in just 10 Minutes.

TEAM 3 Logistics offers its professional and international Customization Services also based on T3S Projects. Contact us now!

T3S is using standard Templating Methods and not building upon the very powerful futuristic Template building TemplaVoila. So if you are looking for an even more flexible Package then try T3Pack. It is leading edge TYPO3 Technology and very easy to setup and to maintain and style. We will test the newest version soon. So stay tuned.

http://t3s.t3pack.info

SERVSAGE HOSTING REVIEW

Dec 28 - 15:48 GMT
Customer

Hi Servage

We have some further Questions and it would be nice if could answer them:

Is your Bandwidth counted DAILY?

If Yes will Bandwidth which isn't used on that day be available for other days as a plus of Bandwidth?

Would it be possible to get access to the RAW log Files?
If yes how, where and when?

Is Servage taking Care for Security and Datalosses. We read about that many many people lost there data at your Hosting Company this year. What happend and why don't you have regularly scheduled Backups like other Hosters.

If you don't provide Backups, what can WE - the customer do when we Host at Servage Hosting to prevent Data losses?

Is there a function to do a Backup for complete Folder Structures. Until now we only found a function to make a Database Backup manually, but what about the site and Applications itself?

How many sites do you run per machine/cluster?

What happens if one Computer in your cluster fails completly and its data gets lost. Will then also our Data be lost or do you have it stored same data on all Clusters so that it won't matter if only a Part of the cluster fails?

You wrote that your money Back is only available for 5 days but your support also wrote, that it could take longer i.e. if you won't get the RoR Redmine running (in our Case)? Why don't you offer 30 days like others as your support team isn't able to solve Problems in 5 days. We are already waiting doubled as much ;-)

AWstats or similar isn't possible with Servage. What Statistics would you recommend if people are looking for a replacement of awstat and they are hosting with SERVAGE HOSTING

Will you offer live support in future: ICQ, Jabber, MSN, Skype ...

Are you offering a Affiliate/referral Program where customers can earn additional MONEY (not webspace) What are the data you will need to open up an account

more questions to come

Dec 28 - 17:54 GMT
Servage - Adam

Hello Andreas,

Thank you for submitting the ticket.

Randwidth:
All Servage accounts are allowed to use 120 GB of transfer per day. If you site goes over this limit it will be taken offline until the next day.

The 120 GB transfer limit per day which means that your traffic allowance will vary a bit from month to month. E.g. you will be allowed to use 3720 GB transfer in a 31 day month but only 3360 GB in a month of 28 days.

Log:
Due to the clustered structure of our systems there is no single log file for you to use as your site is served by many servers.

Backup:
We do backup our systems against data loss in cases of for instance hardware failure. However, we are unfortunately not able to offer a restore of single files or accounts from a past date.

We therefore recommend that you make your own backup for both web site content and database.It is possible through control panel to backup databases and you can backup site contents through FTP.

Statistics:
For statistic purposes we recommend using the statistic system which is pre-installed in the control panel. We are continue working to improve this system.

Referral Program:
Yes, we offer a quite unique referral program. Not only the one who refer a new customer receives a bonus - the referral receive a bonus too.

When you suggest a new customer or a friend to sign-up with Servage please don't forget to hand out your coupon code which is: cust44977

This ensure you 2 months of free hosting and 25 GB extra storage for each new account using your coupon code. Your referral receive 25 GB extra storage too.


Kind regards,
Adam, Support -support
Servage Hosting

Dec 29 - 01:14 GMT
Customer

Thanks Adam

BACKUP:
Unfortunately SERVAGE isn't offering SSH Access, so HOW can we pack our complete website files? Our FTP isn't supporting zipping and we can't find one?

If you have a look to other Hosting Providers, they are all offering the possibility to zip complete websites to secure your pages. A Database Backup is possible but why not doing the same with the "pagetree" of a website?

SUPPORT:
While testing we figured out that your SERVAGE HOSTING SUPPORT has an average response time of about more then 6 - 10 Hours. On some questions we even didn't received ANY answers for DAYS (we didn't counted them in the average response time as otherwise the average response time would be about 2 days!!! - This would mean no support at all! Don't you think so?)
Looking to other Hoster they are mostly offering LIVE support via Skype/ICQ/Jabber. This is a very good way to receive immediate 24/7 support. Why don't you offer this?

As your support team is placed in India I understand that you are not using REAL Names. The Names you are showing are only "Names" to show visitors that somebody is there. Actually that a whole bunch of people is there even it is only ONE SINGLE Person with multiple identities managing the whole thing.

Why don't you show who you are, who is the team, or isn't there a Team at all? This would clarify why response times are so bad!

CLUSTER:
You did not answer the question how many sites are running on one server/cluster. This would be interesting to know as we as customers need to compare your offers with other ones and they always tell customers how many sites will run beside you with the same machine

AFFILIATE:
This sounds nice, but what can I "buy" for that? to have 25GB more and my "Clients" too. Can I resell those 25GB to another Person which is interested to have US hosting and maintaining their site. Is it at all possible to resell web space on one of your hosting spaces?

CLUSTERED SERVERS (dedicated):
Are you going to offer also clustered dedicated server spaces for professionals in future. We heard about that you are planing such a move?

DATALOSSES:
What happened actually as we found meanwhile lots of posts in the net and they are all talking about that SERVAGE HOSTING has lost their data around May this year. What happened and why are those people so angry with SERVAGE and even wanna sue them?

We also found one posts where one of your (or YOUR) Manager wrote, that he can RESTORE the Data and that they have FOUND the LOST DATA. How can that be as you wrote, that you are not able to restore the data even you are doing backups. This is a bit weired and needs further explanations. Thanks.

BANDWIDTH:
So I now understand that your advertisement of about 3000 GB Bandwidth is WRONG as you are never offering 3000GB Bandwidth a month. Instead you are offering 120GB / per day what makes a BIG difference. Why don't you advertise this as it is a good argument for people who are looking for a HOSTER who is notserving those HIGH Bandwidth Pages? Isn't a FAIR STRATEGY a better deal for everyone or do you believe that if you don't tell people the truth or make them believe in other things which aren't actually not available at SERVAGE HOSTING - those customers feel more happy with SERVAGE? What about your ETHICS?

Thanks for answering
Kind regards
Andi

Dec 29 - 10:44 GMT
Servage - Steffan

Hello Andreas,

Thank you for your review. It is very useful.


Kind regards,
Steffan, System Administrator
Servage Hosting

TEAM 3 Logistics opens Enomaly Wireframe Test Site for public

Early this morning T3Log (TEAM 3 Logistics) presented its Enomaly Wireframe Testsite to the public. The site has been build using TYPO3 and a Wireframe Package containing prepared settings and content to setup TYPO3 in some minutes. TEAM 3 needed 15 minutes to setup this TYPO3 Enomaly Test Website.

For everybody who wanna be faster - try it! TEAM 3 offers a How To on their Test Website.

http://enomaly.t3pack.info

ERROR on WEBSITE Application does not get called

Dec 30 - 08:26 GMT
Customer

Hi we have nothing changed but now getting an error message. could you please check, what is causing this problem now? It was already setup for working, Database seems to be OK.

t3log.info start in folder /redmine

THanks

---------------------------------------------
Problem URL:
http://t3log.info/
---------------------------------------------

Dec 30 - 09:34 GMT
Support - Shelly

Hello Andreas,

Please check whether the dispatch.fcgi or dispatch.cgi
has correct path to ruby.

The correct path is /usr/bin/ruby

And ensure the permissions are set to 755.

Let us know with the updates.

Thank you :)
Kind regards,
Shelly, Servage - Support
Servage Hosting

Dec 30 - 09:55 GMT
Customer

That's the case Shelly!

dispatch.fcgi looks like this

usr/bin/ruby

#
# You may specify the path to the FastCGI crash log (a log of unhandled
# exceptions which forced the FastCGI instance to exit, great for debugging) ...

the same in dispatch.cgi
------------------------------

Permissions are 755

log and tmp folder are set to webserver recursive
------------------------------

Dec 30 - 09:56 GMT
Customer

You can check the folder /1_redmine in our installation - This contains the complete redmine installation and gets calles thry http://www.t3log.info

Dec 30 - 10:28 GMT
Customer

Hi is still somebody there to assist?

I guess it is a .htaccess error. I copied it from your faq but something seems not working as the error message is coming from the .htaccess file

Dec 30 - 10:33 GMT
Customer

Here this is the error I am getting now:

dispatch.fcgi: line 1: usr/bin/ruby: No such file or directory dispatch.fcgi: line 14: RailsFCGIHandler.process!: command not found dispatch.fcgi: line 17: RailsFCGIHandler.process!: command not found dispatch.fcgi: line 20: RailsFCGIHandler.process!: command not found dispatch.fcgi: line 22: syntax error near unexpected token `(' dispatch.fcgi: line 22: `require File.dirname(__FILE__) + "/../config/environment"'


As you can see the path to your ruby isn't OK. So where do you have your ruby installed

Dec 30 - 10:39 GMT
Support - Shelly

Hello Andreas,

The path will be:#!/usr/bin/ruby
and not /usr/bin/ruby.

Please check at your end and update us.

Thank you :)
Kind regards,
Shelly, Servage - Support
Servage Hosting

Dec 30 - 10:47 GMT
Customer

Hi

now I receive still the syntax error

dispatch.fcgi: line 22: syntax error near unexpected token `(' dispatch.fcgi: line 22: `require File.dirname(__FILE__) + "/../config/environment"'

How should this look like?
--------------------------------- dispatch.fcgi
#!/usr/bin/ruby

#
# You may specify the path to the FastCGI crash log (a log of unhandled
# exceptions which forced the FastCGI instance to exit, great for debugging)
# and the number of requests to process before running garbage collection.
#
# By default, the FastCGI crash log is RAILS_ROOT/log/fastcgi.crash.log
# and the GC period is nil (turned off). A reasonable number of requests
# could range from 10-100 depending on the memory footprint of your app.
#
# Example:
# # Default log path, normal GC behavior.
#RailsFCGIHandler.process!
#
# # Default log path, 50 requests between GC.
#RailsFCGIHandler.process! nil, 50
#
# # Custom log path, normal GC behavior.
#RailsFCGIHandler.process! '/var/log/redmine_fcgi_crash.log'
#
require File.dirname(__FILE__) + "/../config/environment"
require 'fcgi_handler'

RailsFCGIHandler.process!
---------------------------

I can't find any differences here. So what is wrong?

Dec 30 - 10:50 GMT
Customer

If I enable the error logs then even they don't get called

dispatch.fcgi: line 14: RailsFCGIHandler.process!: command not found
dispatch.fcgi: line 17: RailsFCGIHandler.process!: command not found
dispatch.fcgi: line 20: RailsFCGIHandler.process!: command not found
dispatch.fcgi: line 22: syntax error near unexpected token `(' dispatch.fcgi: line 22: `require File.dirname(__FILE__) + "/../config/environment"'

---------------------------------------------

Can it be that the user permissions aren't enough to run ruby applications? So the folders or files won't get found?
Dec 30 - 11:23 GMT
Customer
Hi
I got further and now I gut a whole bunch of stuff.

-------------------------------------------
The dispatch.fcgi looks like this now:
-------------------------------------------
#!/usr/bin/ruby

#
# You may specify the path to the FastCGI crash log (a log of unhandled
# exceptions which forced the FastCGI instance to exit, great for debugging)
# and the number of requests to process before running garbage collection.
#
# By default, the FastCGI crash log is RAILS_ROOT/log/fastcgi.crash.log
# and the GC period is nil (turned off). A reasonable number of requests
# could range from 10-100 depending on the memory footprint of your app.
#
# Example:
# # Default log path, normal GC behavior.
RailsFCGIHandler.process!
#
# # Default log path, 50 requests between GC.
RailsFCGIHandler.process! nil, 50
#
# # Custom log path, normal GC behavior.
RailsFCGIHandler.process! '/var/log/redmine_fcgi_crash.log'
#
require File.dirname(__FILE__) + "/../config/environment"
require 'fcgi_handler'

RailsFCGIHandler.process!
---------------------------------------
=======================================

The Error message I am receiving now when I call http://t3log.info is:
---------------------------------------
Errno::ENOENT in WelcomeController#index

No such file or directory - /tmp/mysql.sock

RAILS_ROOT: /home81c/sub004/sc44977-AQJR/1_redmine/public/../config/..
Application Trace | Framework Trace | Full Trace

/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/vendor/mysql.rb:107:in `initialize'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/vendor/mysql.rb:107:in `real_connect'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/connection_adapters/mysql_adapter.rb:389:in `connect'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/connection_adapters/mysql_adapter.rb:152:in `initialize'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/connection_adapters/mysql_adapter.rb:82:in `mysql_connection'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/connection_adapters/abstract/connection_specification.rb:262:in `connection_without_query_cache='
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/query_cache.rb:54:in `connection='
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/connection_adapters/abstract/connection_specification.rb:230:in `retrieve_connection'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/connection_adapters/abstract/connection_specification.rb:78:in `connection'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/base.rb:763:in `columns'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/calculations.rb:257:in `column_for'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/calculations.rb:116:in `calculate'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/calculations.rb:66:in `maximum'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/app/models/setting.rb:102:in `check_cache'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/app/controllers/application.rb:31:in `user_setup'

/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/vendor/mysql.rb:107:in `initialize'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/vendor/mysql.rb:107:in `real_connect'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/connection_adapters/mysql_adapter.rb:389:in `connect'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/connection_adapters/mysql_adapter.rb:152:in `initialize'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/connection_adapters/mysql_adapter.rb:82:in `mysql_connection'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/connection_adapters/abstract/connection_specification.rb:262:in `connection_without_query_cache='
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/query_cache.rb:54:in `connection='
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/connection_adapters/abstract/connection_specification.rb:230:in `retrieve_connection'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/connection_adapters/abstract/connection_specification.rb:78:in `connection'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/base.rb:763:in `columns'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/calculations.rb:257:in `column_for'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/calculations.rb:116:in `calculate'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/calculations.rb:66:in `maximum'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/actionpack/lib/action_controller/filters.rb:469:in `call'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/actionpack/lib/action_controller/filters.rb:442:in `run'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/actionpack/lib/action_controller/filters.rb:714:in `run_before_filters'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/actionpack/lib/action_controller/filters.rb:694:in `call_filters'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/actionpack/lib/action_controller/filters.rb:688:in `perform_action_without_benchmark'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/actionpack/lib/action_controller/benchmarking.rb:66:in `perform_action_without_rescue'
/usr/lib/ruby/1.8/benchmark.rb:293:in `measure'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/actionpack/lib/action_controller/benchmarking.rb:66:in `perform_action_without_rescue'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/actionpack/lib/action_controller/rescue.rb:83:in `perform_action'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/actionpack/lib/action_controller/base.rb:435:in `process_without_filters'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/actionpack/lib/action_controller/filters.rb:684:in `process_without_session_management_support'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/actionpack/lib/action_controller/session_management.rb:114:in `process'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/actionpack/lib/action_controller/base.rb:334:in `process'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/railties/lib/dispatcher.rb:41:in `dispatch'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/railties/lib/fcgi_handler.rb:168:in `process_request'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/railties/lib/fcgi_handler.rb:143:in `process_each_request!'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/railties/lib/fcgi_handler.rb:109:in `with_signal_handler'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/railties/lib/fcgi_handler.rb:142:in `process_each_request!'
/usr/lib/site_ruby/1.8/fcgi.rb:600:in `each_cgi'
/usr/lib/site_ruby/1.8/fcgi.rb:117:in `session'
/usr/lib/site_ruby/1.8/fcgi.rb:104:in `each_request'
/usr/lib/site_ruby/1.8/fcgi.rb:36:in `each'
/usr/lib/site_ruby/1.8/fcgi.rb:597:in `each_cgi'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/railties/lib/fcgi_handler.rb:141:in `process_each_request!'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/railties/lib/fcgi_handler.rb:55:in `process!'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/railties/lib/fcgi_handler.rb:25:in `process!'
/home81c/sub004/sc44977-AQJR/1_redmine/public/dispatch.fcgi:25

/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/vendor/mysql.rb:107:in `initialize'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/vendor/mysql.rb:107:in `real_connect'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/connection_adapters/mysql_adapter.rb:389:in `connect'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/connection_adapters/mysql_adapter.rb:152:in `initialize'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/connection_adapters/mysql_adapter.rb:82:in `mysql_connection'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/connection_adapters/abstract/connection_specification.rb:262:in `connection_without_query_cache='
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/query_cache.rb:54:in `connection='
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/connection_adapters/abstract/connection_specification.rb:230:in `retrieve_connection'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/connection_adapters/abstract/connection_specification.rb:78:in `connection'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/base.rb:763:in `columns'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/calculations.rb:257:in `column_for'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/calculations.rb:116:in `calculate'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/activerecord/lib/active_record/calculations.rb:66:in `maximum'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/app/models/setting.rb:102:in `check_cache'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/app/controllers/application.rb:31:in `user_setup'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/actionpack/lib/action_controller/filters.rb:469:in `call'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/actionpack/lib/action_controller/filters.rb:442:in `run'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/actionpack/lib/action_controller/filters.rb:714:in `run_before_filters'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/actionpack/lib/action_controller/filters.rb:694:in `call_filters'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/actionpack/lib/action_controller/filters.rb:688:in `perform_action_without_benchmark'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/actionpack/lib/action_controller/benchmarking.rb:66:in `perform_action_without_rescue'
/usr/lib/ruby/1.8/benchmark.rb:293:in `measure'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/actionpack/lib/action_controller/benchmarking.rb:66:in `perform_action_without_rescue'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/actionpack/lib/action_controller/rescue.rb:83:in `perform_action'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/actionpack/lib/action_controller/base.rb:435:in `process_without_filters'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/actionpack/lib/action_controller/filters.rb:684:in `process_without_session_management_support'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/actionpack/lib/action_controller/session_management.rb:114:in `process'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/actionpack/lib/action_controller/base.rb:334:in `process'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/railties/lib/dispatcher.rb:41:in `dispatch'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/railties/lib/fcgi_handler.rb:168:in `process_request'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/railties/lib/fcgi_handler.rb:143:in `process_each_request!'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/railties/lib/fcgi_handler.rb:109:in `with_signal_handler'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/railties/lib/fcgi_handler.rb:142:in `process_each_request!'
/usr/lib/site_ruby/1.8/fcgi.rb:600:in `each_cgi'
/usr/lib/site_ruby/1.8/fcgi.rb:117:in `session'
/usr/lib/site_ruby/1.8/fcgi.rb:104:in `each_request'
/usr/lib/site_ruby/1.8/fcgi.rb:36:in `each'
/usr/lib/site_ruby/1.8/fcgi.rb:597:in `each_cgi'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/railties/lib/fcgi_handler.rb:141:in `process_each_request!'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/railties/lib/fcgi_handler.rb:55:in `process!'
/mounted-storage/home81c/sub004/sc44977-AQJR/1_redmine/vendor/rails/railties/lib/fcgi_handler.rb:25:in `process!'
/home81c/sub004/sc44977-AQJR/1_redmine/public/dispatch.fcgi:25

Request

Parameters: None

Show session dump

---
flash: !map:ActionController::Flash::FlashHash {}


Response
Headers: {"cookie"=>[], "Cache-Control"=>"no-cache"}
--------------------------------------
======================================

As you can see here it can't find a file called:
No such file or directory - /tmp/mysql.sock
--------------------------------------

Where is it and how can I solve this problem.

Thanks
Andi


Dec 30 - 11:40 GMT
Customer

WHERE IS mysql.sock or mysqld.sock
Your db is much to old:
warning: locate: warning: database /var/lib/slocate/slocate.db' is more than 8 days old warning: Please make sure the daily cron job is enabled in /etc/updatedb.conf

Dec 30 - 11:50 GMT
Customer

The rails path seems to be found:
RAILS_ROOT: /home81c/sub004/sc44977-AQJR/1_redmine/public/../config/..
----------------
The ruby Path differs from what you told us:
/usr/lib/site_ruby/1.8/fcgi.rb:600:in `each_cgi'
and
/usr/lib/ruby/1.8/benchmark.rb:293:in `measure'

the dispatcher is here:
/home81c/sub004/sc44977-AQJR/1_redmine/public/dispatch.fcgi:25

But I can't find this mysql.sock or mysqld.sock


I followed this post here:

这样的错误,其实是由于MySQL没有安装在默认的地址下的原因,解决办法是如果您有安装phpmyadmin的话,登录进去,选择系统变量会看到一项

QUOTE:

socket /var/run/mysqld/mysqld.sock

这样的字眼,后面的就是socket的地址,把database.yml里加上一行:

Sorry if you can't understand in short it says: (free translation)
update database.yml to reflect your system’s configuration. So your entry will be:

socket: /path/to/mysql.sock

---------------------------

So I really need to know where on your system do you hide mysql.sock or mysqld.sock WHERE!

I asked this already days ago if you checked. Or haven't you got this file at all on your servers?

Dec 30 - 11:59 GMT
Customer

Oh I am sorry you are not running utf8 in your support section. switch to chinese and you can read the post.

You also should check your Templates and CSS as now I can't even see anymore the submit (UPDATE) bottom. It is somewhere to the right in nowhere ;-)

Dec 30 - 12:13 GMT
Customer

You can read the last comment here: Sory that your site isn't displaying those characters so ttaht you might understand what I m talking about. So please check here:
http://apapococ.blogspot.com/2007/12/error-on-website-application-does-not.html

Dec 30 - 12:27 GMT
Customer

ruby: No such file or directory -- script/server (LoadError)

RUBY IS NOT FOUND - PLEASE CHECK

The paths you have given to me don't seem to be OK!

Dec 30 - 12:33 GMT
Customer

HI SERVAGE WHERE IS YOUR SUPPORT???

Dec 30 - 22:36 GMT
Josh

Hello Andreas,

Thank you for your reply. I can see that we have already replied to another ticket regarding the same issue. Kind do not open further tickets regarding the same issue. This may delay the responding time on the other open ticket.

You are more than welcome to update the open ticket if you have any additional comments or updates. Thank you for your understanding.


Kind regards,
Josh, Support
Servage Hosting

Dec 31 - 01:35 GMT
Customer

Hi JOSH

This is a different issue and you better read it twice. The one issue is about SERVAGE HOSTING SUPPORT (and Steffan your boss already replied!!!) and has nothing to do with the very specific case of REDMINE - The second Post.

It proofs again that SERVAGE HOSTING 24/7 SUPPORT has no clue and no qualification at all and are only good in copy and pasting prepared answers. Read more about SERVAGE HOSTING in our Blog.
http://apapococ.blogspot.com/

Dec 31 - 05:08 GMT
Customer

There is no Answer coming so we need to close this for the moment as we have HUGE Problems and can only post 2 Error Tickets, even we are running much more sites!

Saturday, December 29, 2007

TEAM 3 is ready for vTiger

Since today TEAM 3 Logistics can offer you a new Service. TEAM 3 will install and maintain your vTIGER Installation. vTiger is a leading OpenSource CRM and offers leading edge features.
Get in Contact with TEAM 3 Logistics now.

http://vtiger.t3pack.info

SERVAGE HOSTING WEBSITES ARE GONE

DOMAINS HOSTED AT SERVAGE HOSTING ARE GONE FOR HOURS if you add the spontaneously appearing off times.

Welcome to Servage.net Hosting

Unfortunately our website is currently unavailable due to maintenance.
This does not affect customer websites.

We apologize for any inconvenience this might be.

Kind regards,

Your Servage.net Team

------------------------------------------------------------------
Of Course it will affect EVERYBODY who hosts his website at SERVAGE HOSTING and wants to work on his site as this message appears in your CONTROL PANEL!!!

Dec 29 - 06:39 GMT
Customer

Welcome to Servage.net Hosting

Unfortunately our website is currently unavailable due to maintenance.
This does not affect customer websites.

We apologize for any inconvenience this might be.

Kind regards,

Your Servage.net Team

-------------------------------
Why don't you drop us a small note BEFORE you do maintenance as we got stock in the middle of our work since hours this message appears irregularly. WHY???

---------------------------------------------
Problem URL:
all our domains
---------------------------------------------

Dec 29 - 06:47 GMT
Support - John

Hello Andreas,

May I know where you are getting the error message so that we can review it from our end.


Kind regards,
John, Servage - Support
Servage Hosting

Dec 29 - 07:24 GMT
Customer

Oh I thought you know about this as you are just doing Maintenance on the website. That's what you let the people know - isn't this true? I am getting this in your hosting panel from time to time since hours on a irregular basis. Suddenly it isn't possible to do anything in your Panel and even suddenly it appears or you need to wait a bit longer, but actually you never know in advance what is really going on and it seems that even you didn't know that your people are doing Maintenance on your site - strange. You better improve internal communication ;-)

Andi

DOMAINS hosted at SERVAGE HOSTING not available

Dec 29 - 06:39 GMT
Customer

Welcome to Servage.net Hosting

Unfortunately our website is currently unavailable due to maintenance.
This does not affect customer websites.

We apologize for any inconvenience this might be.

Kind regards,

Your Servage.net Team

-------------------------------
Why don't you drop us a small note BEFORE you do maintenance as we got stock in the middle of our work since hours this message appears irregularly. WHY???

---------------------------------------------
Problem URL:
all our domains
---------------------------------------------

Dec 29 - 06:47 GMT
Support - John

Hello Andreas,

May I know where you are getting the error message so that we can review it from our end.


Kind regards,
John, Servage - Support
Servage Hosting

Dec 29 - 07:24 GMT
Customer

Oh I thought you know about this as you are just doing Maintenance on the website. That's what you let the people know - isn't this true? I am getting this in your hosting panel from time to time since hours on a irregular basis. Suddenly it isn't possible to do anything in your Panel and even suddenly it appears or you need to wait a bit longer, but actually you never know in advance what is really going on and it seems that even you didn't know that your people are doing Maintenance on your site - strange. You better improve internal communication ;-)

Andi

Dec 29 - 07:29 GMT
Support - John

Hello Andreas,

Yes, we are aware of this and it has been taken care of. It is just a minor control panel issue which has been resolved. Thanks for your cooperation in this regard.


Kind regards,
John, Servage - Support
Servage Hosting

Dec 29 - 07:51 GMT
Customer

Thanks John
Ticket closed - Average Responsetime 5 Minutes

Domain/Subdomain not found on SERVAGE CLUSTERED HOSTING

Dec 29 - 04:19 GMT
Customer

http://vtiger.t3pack.info/

We get this message:
The requested URL was not found on this server.

We sat up the host data and the starting folder and actually vtiger should start WHY NOT?

Dec 29 - 04:53 GMT
Support - John

Hello Andreas,

Please note that your issue has been fixed. Please check the url http://vtiger.t3pack.info/ from your end.


Kind regards,
John, Servage - Support
Servage Hosting

Dec 29 - 05:02 GMT
Customer

Thanks John Servage

Ticket closed - Responsetime to solve the problem 34 minutes

DATABASE and WEBSITE Backups

Dec 29 - 03:19 GMT
Customer

Hi Servage

We wanna secure our sites to avoid dataloss. Would it be possible to setup a regular cronjob to move all our databases / or each one by itself via CRONJOB to another webspace which is NOT Clustered and Backuped. i.e. IMHOSTED is providing 2 TERRABYTE in Webspace for 6.95$ and they have a very good Backup Startegy and can restore all data on their sites even after a month as they are backuping their system regularly itself.

The idea is to setup a cronjob which does a backup from the database and also transfers this backup to IMHOSTED space. Here we could store tons of Backups :-)

The same we wanna do on a regular base for our website itself to secure also all Files/Pages stored in one Branch. As SERVAGE HOSTING isn't offering backupping we could create a cronjob which first packs the complete branch and then transfers it to IMHOSTED on a regular basis.

How does those two CRONJOB needs to looklike (in working Syntax) at SERVAGE HOSTING

Dec 29 - 03:24 GMT
Support - John

Hello Andreas,

Sorry, we don't have any backup server where you can dump your data and MySQl backups. Also it is not possible to have cronjob do regular backup of your DB from your control panel.


Kind regards,
John, Servage - Support
Servage Hosting

Friday, December 28, 2007

टिकेट हिस्टरी ऑफ़ थे लास्ट वीक

Dec 28 2007 - 08:51 GMT RUBY ON RAILS PROBLEMS (Redmine)
Dec 28 2007 - 08:48 GMT YOUR RATING SYSTEM IS AGAIN NOT WORKING
Dec 28 2007 - 08:32 GMT Please inform the owner - YOUR BOSS! about the Problems here in
Dec 28 2007 - 07:33 GMT RUBY ON RAILS CHAOS AT SERVAG HOSTING
Dec 28 2007 - 06:47 GMT RATING OF SUPPORT NO MORE WORKING
Dec 28 2007 - 05:40 GMT RUBY ON RAILS CAN'T FIND DATABASE RAKE ABORTED
Dec 28 2007 - 03:58 GMT DOES SERVAGE HOSTING HAS VALUABLE SUPPORT?
Dec 28 2007 - 02:45 GMT RUBY ON RAILS APPLICATION NOT WORKING ON SERVAGE HOSTING
Dec 27 2007 - 21:56 GMT REDMINE NOT WORKING on SERVAGE HOSTING
Dec 27 2007 - 19:23 GMT AGAIN CANNOT DELETE SYMLINKS at SERVAGE HOSTING
Dec 27 2007 - 16:14 GMT MAGENTO - REDMINE - RUBY ON RAILS NOT WORKING ON SERVAGE HOSTING
Dec 27 2007 - 10:12 GMT MAGENTO on SERVAGE HOSTING
Dec 27 2007 - 08:51 GMT CANNOT DELETE SYMLINKS at SERVAGE HOSTING
Dec 27 2007 - 05:58 GMT TYPO3 can't update extensions
Dec 27 2007 - 05:27 GMT 24/7 Service
Dec 27 2007 - 04:25 GMT RUBY ON RAILS REDMINE on SERVAGE HOSTING - Application error
Dec 27 2007 - 03:35 GMT AUTOINSTALLER on SERVAGE HOSTING NOT WORKING
Dec 27 2007 - 02:55 GMT LEGAL INFORMATION about SERVAGE HOSTING
Dec 27 2007 - 01:46 GMT RUBY ON RAILS on SERVAGE HOSTING
Dec 27 2007 - 01:37 GMT COMPRESSING FILES ON SERVAGE
Dec 26 2007 - 18:17 GMT CANNOT DELETE or RENAME SYMLINKS
Dec 26 2007 - 13:07 GMT MYSQL PHPMYADMIN ERRORS
Dec 26 2007 - 12:58 GMT REDMINE on SERVAGE HOSTING 3rd
Dec 26 2007 - 10:43 GMT File not deletable
Dec 26 2007 - 09:24 GMT Not connecting to its ROOT Folder
Dec 26 2007 - 07:56 GMT MYSQL DATABASE - PHPMYADMIN PROBLEMS
Dec 25 2007 - 16:59 GMT vTiger can\'t find created database
Dec 25 2007 - 05:20 GMT MYSQL CONNECTION PROBLEM
Dec 25 2007 - 04:10 GMT Not starting from application folder and showing index.html
Dec 25 2007 - 01:27 GMT REDMINE RUBY ON RAILS at SERVAGE HOSTING 2nd
Dec 22 2007 - 05:40 GMT REDMINE on SERVAGE
Dec 22 2007 - 02:03 GMT MYSQL UTF8 Settings
Dec 22 2007 - 01:11 GMT NOT ABLE TO DELETE FILES/FOLDERS
Dec 21 2007 - 12:02 GMT NAMESERVERS???

DOES SERVAGE HOSTING SUPPORT RUBY ON RAILS

Dec 28 - 15:07 GMT
Customer

If yes then please tell the Servage Hosting Support the HOWTO as they seem to have no idea at all.

Trying to get a Ruby on Rails Application running on Servage Clustered Hosting is a nightmare as there is absolutly NO SUPPORT who will be able to assist you. Perhaps you should Ask Steffan the German Owner of this company why he is advertising RoR Support when it isn't possible to get even one simple RoR Application like Redmine running on Servage Hosting

We should try also some other RUBY Applications - let's see how we can get them running on Servage.

WE ARE WAITING FOR SUPPORT SINCE DEC 21st and until NOW - 8 days later there isn't any Support visible on the horizon from servage who will be willing to help and assist customers who wanna install a RoR on Servage Hosting. WHY?

So another Question:
HOW LONG DO WE NEED TO WAIT FOR AN ANSWER?

Dec 28 - 15:08 GMT
Servage - Julie

Hello Andreas,

Thank you for submitting a ticket. We do support ROR, here are the details:

ROR - Ruby on Rails. Here are the paths: /usr/bin/ruby /usr/lib/ruby


Thank you :)


Kind regards,
Julie, Support Team Member
Servage Hosting

Dec 28 - 15:52 GMT
Customer

Hi Julie nice to hear that you are back. I posted already the links to the manual of redmine and also the server requirements and so on. but since then nothing happend at all and no support.

How can you get Ruby on Rails Application Redmine running one Servage Hosting. As you already know we are waiting since over a week that exactly this will happen - a RUNNING REDMINE on SERVAGE HOSTING!

When will you start helping the customers?

Thanks Andi

Dec 28 - 15:56 GMT
Customer

I added the path you just gave usr/lib/ruby, beside usr/bin/ruby

but nothing changed. We are still receiving the same error like days a go.

Application error
Rails application failed to start properly

Dec 28 - 17:39 GMT
Servage - Patricia

Hello Andreas,

Thank you for your reply. ROR is supported on any of our clusters. You are welcome to install it. Please note we do unfortunately not support scripting issues.

Kind regards,
Patricia, Customer Care Manager
Servage Hosting

Dec 28 - 23:49 GMT
Customer

Hi Patricia

It is not a scripting issue but an issue of your server configurations. They are quite strange. As you can see mysql.sock isn't found

Dec 29 - 00:44 GMT
Customer

Hi Patricia

This is in absolut contrary what you (SERVAGE SUPPORT) mailed before. They actually offered their help to get REDMINE running on SEVAGE. The case - so it was said - was even sent to your admin to help us to get this running.

Now I think that, RUBY on RAILS isn't really working on SERVAGE and it is probably only an add trick to gain more customers, isn't it ;-)

I am so sorry about that. We are having problems to setup REDMINE as your server isn't configured for RUBY on RAILS and your FAQ isn't right at all.

Check our prvious posts and requests about that.
http://apapococ.blogspot.com/

Also we think you should warn customers about your service and support as there isn't any REAL support. Isn't it ;-)

If there is support, then please check why our REDMINE isn't running on your server. We have already transmitted all specs as requested from Julie yesterday. Thanks!

RUBY ON RAILS PROBLEMS (Redmine)

Dec 28 - 08:51 GMT
Customer

We are receiving an Application Error on http://www.t3log.info

Redmine Installation is in the /1_redmine Folder of our account

Calling dispatch.fcgi:13: uninitialized constant RailsFCGIHandler (NameError) - results in a Name Error as you can see

Same:
Calling dispatch.fcgi:1: undefined local variable or method `usr' for main:Object (NameError)

Can you please check and let us know what is wrong here. Thanks!

Dec 28 - 08:56 GMT
Servage - Julie

Hello Andreas,

Thanks for submitting the ticket. Please use this path /usr/bin/ruby for the application.

Thank you :)


Kind regards,
Julie, Support Team Member
Servage Hosting

Dec 28 - 09:03 GMT
Customer

Goodmorning Julie

I tried already with this - as you can read here:

I now switched back to this setting

here the dispatch.fcgi
usr/bin/ruby
#
# You may specify the path to the FastCGI crash log (a log of unhandled
# exceptions which forced the FastCGI instance to exit, great for debugging)
# and the number of requests to process before running garbage collection.
#
# By default, the FastCGI crash log is RAILS_ROOT/log/fastcgi.crash.log
# and the GC period is nil (turned off). A reasonable number of requests
# could range from 10-100 depending on the memory footprint of your app.
#
# Example:
# # Default log path, normal GC behavior.
RailsFCGIHandler.process!
#
# # Default log path, 50 requests between GC.
RailsFCGIHandler.process! nil, 50
#
# # Custom log path, normal GC behavior.
RailsFCGIHandler.process! '/var/log/redmine_fcgi_crash.log'
#
require File.dirname(__FILE__) + "/../config/environment"
require 'fcgi_handler'

RailsFCGIHandler.process!
------------------------------------

But I am still receiving the same error

------------------------------------

I tried also the cgi version and had then another error that temp/mysql.sock isn't found. Perhaps that's the problem. Please help me to get this running I am really getting crazy and already contacted Steffan about ths missery here.

Simply go on my account and check the folder/files.

/1_redmine

http://www.t3log.info

Thanks
Andi

Dec 28 - 09:06 GMT
Customer

Sorry Julie

here you can read all posts since you wrote last time about the same problem

http://apapococ.blogspot.com/

Dec 28 - 09:16 GMT
Customer

You can even search google as this problem caused so much up in ranking that we are number one before servage itselfe! - all because the support hasn't solved the problem until now.

Search for

ruby servage
http://www.google.co.th/search?q=ruby+servage&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:official&client=firefox-a

or for rails servage
http://www.google.co.th/search?q=rails+servage&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:official&client=firefox-a

or even for
redmine servage
http://www.google.co.th/search?q=redmine+servage&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:official&client=firefox-a

or typo3 servage
here we are at place 6 first page
http://www.google.co.th/search?q=typo3+servage&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:official&client=firefox-a

or magento servage
here we are with the same problem like place 1 and to on place 3 and 4
http://www.google.co.th/search?q=magento+servage&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:official&client=firefox-a

or lifetype servage
http://www.google.co.th/search?q=lifetype+servage&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:official&client=firefox-a

Now imagine how good it would be if we would place your adds on those sites. Lots of people meanwhile mailed us - but most of them only about even more problems with your support. I really wanna help you to improve this, but please first get the REDMINE running and the we will need to other Rails applications running next week too.

PLEASE PLEASE HELP and cooperate Thanks

Dec 28 - 10:00 GMT
Customer

Any Solution available to get Redmine Running on Servage???

Dec 28 - 10:41 GMT
Servage - Julie

Hello Andreas,

Kindly send us the server configuration required for Ruby on rails application. So that we can confirm regarding that. However the application should run properly as per server settings.

Please get back to us with the documentation of the application along with Ruby on Rails server configuration.

Thank you.

Kind regards,
Julie, Support Team Member
Servage Hosting

Dec 28 - 11:15 GMT
Customer

Here is the REDMINE Website
http://www.redmine.org/

The actual Tar ball you can find in Folder: /xtar/redmine_** in my account

Here you find the sources:
http://rubyforge.org/frs/?group_id=1850

I am using the latest Version 0.6.3
http://rubyforge.org/frs/download.php/29428/redmine-0.6.3.tar.gz

In the WIKI you will find all specifications:
http://www.redmine.org/wiki/redmine/Guide

What is needed you will find here (SERVER Requirements)
http://www.redmine.org/wiki/redmine/RedmineInstall

it is only
* Ruby on Rails 1.2.6 or 2.0.2
* A database (see compatibility below)
----------------
AS Optional - if possible this would be nice to have if not then I need to use i.e. sourceforge:

* SVN binaries (>= 1.3), for repository browsing (must be available in your PATH)
* RMagick (Gantt export to a png image)
----------------

That is actual all you need to install Redmine on your server.

There is a prepared package available at http://bitnami.org/stack/redmine

As I have no ssh and no admin access I am not able to use it but perhaps it could help you setting up redmine sucessfully.

Thanks a lot Julie

Dec 28 - 13:07 GMT
Customer

Hi Julie

Any Progres in the Redmine Case?

Dec 28 - 14:57 GMT
Customer

Hi Julie

Why are you asking for manual and more and I send you all what you need to get Redmine as admin running and NOTHING Happened since?

I am again loosing 1 full day because your support is not helping at all!
Application error
Rails application failed to start properly

This will be published again online in our blog.
Enjoy reading. we are already number one with many searchwords concerning servage Hosting and its support

Please inform the owner - YOUR BOSS! about the Problems here in

Please forward the whole Case and all former Support Requests to Steffan. Danke!

Servage GmbH
Steffan
Neustadt 16

24939 FLENSBURG
GERMANY

phone: +4946116098358
fax-no: +4946116098359

email: ssf@servage.net
email: sales@servage.net
email: patricia@servage.net

RATING OF SUPPORT NO MORE WORKING

Dec 28 - 06:47 GMT
Customer

Hi Your Rating System is no more showing up! Andi

Dec 28 - 07:01 GMT
Servage - Peter

Hello Andreas,

Thank you for submitting the ticket.

Please do elaborate the issue so that we can assist you in better way.

Kind regards,
Peter, Servage - Support
Servage Hosting

Dec 28 - 07:36 GMT
Customer

Das ist kein Problem von unserer Webseite, es ist EUER Rating System, dass gerade abgeschaltet wurde, wohl um weitere negative Bewertungen zu vermeiden.

Genau gesagt: Klickt man auf CLOSE and RATE THIS TCKET erscheint kein Rating mehr.
That's it

Bitte bringt endlich REDMINE auf eurem Server zum Laufen. Ich warte nun schon eber eine Woche auf qualifizierte Hilfe von Euch - ohne Erfolg!

Dec 28 - 07:51 GMT
Servage - Peter

Hello Andreas,

Thank you for the reply.

Please do elaborate the issue in simple english so that we assist you in better way.

Kind regards,
Peter, Servage - Support
Servage Hosting

Dec 28 - 07:53 GMT
Customer

Hallo Peter

KOPIERE soch nicht deinen vorherigen POST. BITTE! sondern beantworte die Fragemn die man dir stellt.

Dec 28 - 07:54 GMT
Customer

As Servage is a German Company you should be able to speak German!

Dec 28 - 07:59 GMT
Customer

Which Part of India is your Call Center situated?

Dec 28 - 07:59 GMT
Servage - Peter

Hello Andreas,

Thank you for the reply.

Please do submitt the request in simple english language.

Kind regards,
Peter, Servage - Support
Servage Hosting

Dec 28 - 08:10 GMT
Customer

I submitted the REQUESTS since over one week in simple English but until now NOBODY of your staff has solved the Problem, perhaps they aren't able to understand the english language to good.

Read all our previous posts here on our Blog, we are receivin huge amout of clicks since we hold this blog as people seem to be interested about what SUPPORT means to SERVAGE.

But read yourseve:
http://apapococ.blogspot.com/

------------------------
I am angry with you - as you took my money, you took my time - which means a lot more money as time is money, you even are taking our customers, as you promised things you are not holding.

I hope this is simple enough English for YOU - the so called PETER: By the way, what is your real name - or are you hiding it?

------------------------
Get REDMINE on http://www.t3log.info running and everything will be much much more successful for you and also for us and we even could collaborate . But if this isn't happening I need to continue writing about you in lots of Reviews all around the world.

Sorry for that.

Simply do your JOB and then I can do MY JOB! GET REDMINE RUNNING LIKE PROMISED DAYS AGO!