Wednesday, September 24, 2008

IMHOSTED BLOCKING exec() and others DAY 8

Hello,

Subject: CNAME - [Other : Titan]
Your unique ticket number: [GJM-39288-445].

This is an automated response to advise that your query is now being processed and will be answered shortly. Rest assured we will do our best to respond to your query promptly.

If you choose to reply by email, please leave the email subject unedited.

Useful Links:
Support Center: http://support.imhosted.com/
Help Desk (Open/Track Tickets): https://support.imhosted.com/helpdesk/
Network Status/Announcements: http://support.imhosted.com/netstatus/
KBase/FaQ: http://support.imhosted.com/kb/

Do you have an issue that's not resolved? Call us! Phones open from 9am-5pm CST Mon-Fri.
To ensure speedy replies, please ensure you have a ticket open so we can reference it.

Phone Support: (877) 322-7003

ImHosted.Com Customer Care


Antworten
Weiterleiten
Andreas Becker an support
Details anzeigen 13:53 (Vor 19 Stunden)

Antworten

HI the CNAMES are still not running!!!

2008/9/23
- Zitierten Text anzeigen -



--
Thanks a lot! Greetings from ICT Innovation Paradise Andi Blog:
http://andibecker.....com Map: http://maps.....com Album:
http://pics.....com Videos: http://video.....com Projects:
http://www.t3log.info T3Pack - TYPO3 Development, TEAM 3 - Eternal
Project Management ... Co. Ltd. - The future is within us! POWER4 -
The empowering people!
Antworten
Weiterleiten
support@imhosted.com an mail@mail
Details anzeigen 15:05 (Vor 18 Stunden)

Antworten

Hello,

We have set the CNAME for the following as ghs.google.com.

1.mail
2.calendar
3.docs
4.sites.
5.start

Please verify the same at your end.

Feel free to write in for further queries.
-----------------------------------------
Jase P
Technical Team


---------
Rate ticket response: http://esupport24.com/qa/rate.php?id=1779356&t=23


Antworten
Weiterleiten
Andreas Becker an support
Details anzeigen 15:15 (Vor 18 Stunden)

Antworten

All links a working but not "mail"

http:// .....com/ (custom)
To enable your custom URLs, you must create CNAME records with your domain host.
Sign in to your domain hosting service.
Navigate to your DNS Management page. The location and name of this page will vary by host, but can generally be found in Domain Management or Advanced Settings.
Find the CNAME settings and enter the following as the CNAME value or alias:

mail
Set the CNAME destination to the following address:

ghs.google.com
Save changes with your domain host and click "I've completed these steps" below.
When finished, click on "I've completed these steps" to have Google check your CNAME record.
could you please check again

I am receiving the green CPanel site
Great Success !
Apache is working on your cPanel® and WHM™ Server
If you can see this page, then the people who manage this server have installed cPanel and WebHost Manager (WHM) which use the Apache Web server software and the Apache Interface to OpenSSL (mod_ssl) successfully. They now have to add content to this directory and replace this placeholder page, or else point the server at their real content.

ATTENTION!

If you are seeing this page instead of the site you expected, please contact the administrator of the site involved. (Try sending an email to .) Although this site is running cPanel, WebHost Manager, and Apache software it almost certainly has no other connection to cPanel Inc. or the Apache Group. Please do not send mail about this site or its contents to cPanel Inc. or the Apache Group.

About cPanel:

cPanel is a leading provider of software for the webhosting industry. If you would like to learn more about cPanel please visit our website at www.cpanel.net. Please be advised that cPanel Inc. is not a web hosting company, and as such has no control over content found elsewhere on this site.

About Apache HTTP Server:

The Apache HTTP Server is an open source web server which powers many of the worlds web sites. The Apache HTTP server is part of the Apache Group's many influential projects. Their efforts have helped shape much the world wide web, and they continue to be a dominating force in the web hosting industry.

Andi

2008/9/23
Hello,
- Zitierten Text anzeigen -



--
Thanks a lot! Greetings from ICT Innovation Paradise Andi Blog:
http://andibecker.....com Map: http://maps.....com Album:
http://pics.....com Videos: http://video.....com Projects:
http://www.t3log.info T3Pack - TYPO3 Development, TEAM 3 - Eternal
Project Management ... Co. Ltd. - The future is within us! POWER4 -
The empowering people!
Antworten
Weiterleiten
support@imhosted.com an mail@mail
Details anzeigen 15:44 (Vor 17 Stunden)

Antworten

Hello,

Please check now, we've done the required modifications.
- Zitierten Text anzeigen -
Antworten
Weiterleiten
Andreas Becker an support
Details anzeigen 15:48 (Vor 17 Stunden)

Antworten

Hmm

I cleared browser and checked in another browser but still get the cpanel apache green screen
Great Success !
Apache is working on your cPanel® and WHM™ Server


2008/9/23
Hello,
- Zitierten Text anzeigen -



--
Thanks a lot! Greetings from ICT Innovation Paradise Andi Blog:
http://andibecker.....com Map: http://maps.....com Album:
http://pics.....com Videos: http://video.....com Projects:
http://www.t3log.info T3Pack - TYPO3 Development, TEAM 3 - Eternal
Project Management ... Co. Ltd. - The future is within us! POWER4 -
The empowering people!
Antworten
Weiterleiten
Andreas Becker an support
Details anzeigen 16:15 (Vor 17 Stunden)

Antworten

... 1:54 PM
The problem is we need to change all ur employeses to the google system but then they can't access the sites when the CNAMe is n't running
59:54
So the problem is TYPO3 is NOMORE running on IMHOSTED
00:03
you should inform your customers earlier
00:05
Possibly these functions are disabled due to security risks and most likely the list would include a function like exec() which is use by TYPO3 to access ImageMagick.
00:25
Image Magick gets called thru exec()
00:41
like it was called since I am hosting with Imhosted years ago
01:03
and then suddenly you disabled all those functionality and now all our sites are worthless
01:37
disable_functions=exec,passthru,proc_open,proc_close,proc_get_status,proc_terminate,shell_exec,myshellexec,system,shell,system_exec,posix_getpwuid,posix_getgrgid,posix_kill,ssh2_exec,pcntl_exec,ini_restore
02:02
You disabled also a bunch of other parts which are needed but we haven't discovered until now
02:54
The same is this security notice from your Titan Server
02:58
USELESS
02:59
Hello ...,

In order to protect the security of your website, we recommend that you upgrade the following scripts that were installed via the "Scripts Library" in your cPanel interface:

- Gallery.0 v2.1.2
Location: at http://....com/gallery/gallery/
Latest: v2.2.4
Upgrade here: https://....com:2083/frontend/x3/addoncgi/cpaddons.html?addon=CPSkins::Gallery::Gallery&action=upgrade&workinginstall=CPSkins::Gallery::Gallery.0.yaml
03:09
The folder is already deleted
03:24
so why do you spam with all those security notices.
03:37
OK Nevermind
04:42
I guess we get this on the Blog so that other people will be warned hosting with Imhosted as we need the stuff, especially as you don't care about the sites already running there since years - you simply disable functionality without further notice and this is poising any business
08:34
e you've got it
08:57
So here you 've hgot it even your fantastico cpanel TYPO3 isn't working anymore
09:00
ahahahah
09:01
Warning: ini_restore() has been disabled for security reasons in /home2/.../public_html/1234567890/t3lib/class.t3lib_db.php on line 897 Warning: ini_restore() has been disabled for security reasons in /home2/.../public_html/1234567890/t3lib/class.t3lib_db.php on line 898
09:46
Warning: ini_restore() has been disabled for security reasons in /home2/.../public_html/1234567890/t3lib/class.t3lib_db.php on line 897 Warning: ini_restore() has been disabled for security reasons in /home2/.../public_html/1234567890/t3lib/class.t3lib_db.php on line 898
10:15
Warning: ini_restore() has been disabled for security reasons in /home2/.../public_html/1234567890/t3lib/class.t3lib_db.php on line 897 Warning: ini_restore() has been disabled for security reasons in /home2/.../public_html/1234567890/t3lib/class.t3lib_db.php on line 898
10:41
ALL ERROR MESSAGES ARE COMING FROM A CLEAN INSTALL TYPO3 ON YOUR TITAN SEVER
11:31
I will put screenshots on my blog and for sure lots of people will make a big way around imhosted because of that I am sorry about this but it is unfair not to tell customers that yu disabled the functionalities
12:28
You disabled even the possibility to createPages in the Backend - really stupid
12:31
sorry
12:44
OK lets do this
13:25
I will write a report when I am back in about 1 hour and then yo.....comu can check on apapaococ
13:40
apapococ.....com
13:52
our servage and imhosted blog
14:13
It was really a waste of time those 5 dyas now
14:25
better should have invested in playing with my kids
14:39
and not in loosing money with unqualified hosters.

2008/9/23 Andreas Becker
- Zitierten Text anzeigen -
- Zitierten Text anzeigen -
Antworten
Weiterleiten
Andreas Becker an support
Details anzeigen 16:17 (Vor 17 Stunden)

Antworten

No ImageMagick installation available
It seems that there is no adequate ImageMagick installation available at the checked locations (/usr/X11R6/bin/, /usr/bin/, /usr/local/bin/)
An 'adequate' installation for requires 'convert', 'combine'/'composite' and 'identify' to be available
16:41

Warning: mkdir() [function.mkdir]: File exists in /home2/.../public_html/1/t3abc/t3lib/class.t3lib_div.php on line 2522

Warning: exec() has been disabled for security reasons in /home2/.../public_html/1/t3abc/typo3/sysext/install/mod/class.tx_install.php on line 1927

Warning: exec() has been disabled for security reasons in /home2/.../public_html/1/t3abc/typo3/sysext/install/mod/class.tx_install.php on line 1927

Warning: exec() has been disabled for security reasons in /home2/.../public_html/1/t3abc/typo3/sysext/install/mod/class.tx_install.php on line 1927
- Zitierten Text anzeigen -
Antworten
Weiterleiten
Andreas Becker an support
Details anzeigen 19:31 (Vor 14 Stunden)

Antworten

Can you please get TYPO3 working again on Imhosted including ImageMagick or GraphicsMagick
Our site is still not showing the pictures

As we ran only TYPO3 site Imhosted is USELESS if we can't use Images!!
As our site ran 4 years already on Imhosted and your stupid technicians just deactivated the ImageProcessing functionality and other functionality too it isn't fair at all - so I suggest that you pay back all the money for the rest of the hosting periode incl a fee for us to transfer all GB to a working account on a more reliable Hoster than Imhosted.

This will be the cheapest way without going to an american court where you will loose as we have never abused imhosted and this functionality was active since 1 1/2 weeks ago. Since then our sites are down!!! WHY??? And worst of all NON of our valuable customers has been informed.

Thanks

Andi
- Zitierten Text anzeigen -
Antworten
Weiterleiten
Andreas Becker an support
Details anzeigen 19:33 (Vor 13 Stunden)

Antworten

HAVE A LOOK HERE http://....com/1234567890/index.php?id=1
You can log into the backend here
http://....com/1234567890/typo3/alt_main.php
User : test1
PW: test1

So you can see the mass you have produced


Error Messages in the Backend when you host TYPO3 with IMHOSTED.COM

Warning: ini_restore() has been disabled for security reasons in /home2/.../public_html/1234567890/t3lib/class.t3lib_db.php on line 897 Warning: ini_restore() has been disabled for security reasons in /home2/.../public_html/1234567890/t3lib/class.t3lib_db.php on line 898
Warning: ini_restore() has been disabled for security reasons in /home2/.../public_html/1234567890/t3lib/class.t3lib_db.php on line 897 Warning: ini_restore() has been disabled for security reasons in /home2/.../public_html/1234567890/t3lib/class.t3lib_db.php on line 898


You will see here 2 nice screen shot s of all errors from Backend.
If you don't see them than IMAGEMAGICK still can't be called as IMHOSTED.COM has disabled lots of stuff on their servers so also exec() which is needed that TYPO3 can call IMAGEMAGICK

The Pcitures appear on the right site here >>>>>>> if Image Magick is working

The Salad Bowl and the Logos are already in the demo template and they don't need to be processed anymore so that is why they show up!

But please have a look to the error messages on top they simply tell you that something is not working as IMHOSTED.COM has disabled it!!!
29:48
GET even your CPANEL Fantastico Demo TYPO3 isn't working!!!
- Zitierten Text anzeigen -
Antworten
Weiterleiten
Andreas Becker an support
Details anzeigen 19:41 (Vor 13 Stunden)

Antworten

- Zitierten Text anzeigen -
2 Anhänge — Alle Anhänge herunterladen Alle Bilder anzeigen
IMHOSTEDTYPO3-1.JPG
149 K Anzeigen Download
IMHOSTEDTYPO3-2.JPG
81 K Anzeigen Download
Antworten
Weiterleiten
support@imhosted.com an mail@mail
Details anzeigen 21:37 (Vor 11 Stunden)

Antworten

Hello,

We are working on the issue and will update you soon.

Feel free to get back to us for any further assistance and query.
=========================
Regards,
William
Technical Support





---------
Rate ticket response: http://esupport24.com/qa/rate.php?id=1779356&t=40


Antworten
Weiterleiten
support@imhosted.com an mail@mail
Details anzeigen 23:28 (Vor 10 Stunden)

Antworten

Hello,

Thank you for your email.

We are extremely sorry for the inconvenience occurred. I could see that you were facing many issues after
your account was transfered from " nuclear.dnsprotect.com " to " titan.dnsprotect.com ".

The error on your sites were due to some of the disabled functoins on the server ( such as exec (), ini_restore(), etc. ).
We cannot enable these functions on the server as it can cause a server wide security issue.

In order to fix your issue, we have recomplied php ( customized php ) for your domain. Also we have removed the disabled functions
and your domain is not showing any error.

The Typo3 will now work fine, and also there should be no issues with Image Magic ( as we have removed the disabled functions for your domain ).

You can see your customized php.ini file at the following location :

/home2/.../php5/lib/php.ini

You can make changes to this file as per your requirement for your sites.

I again apologize for the inconvenience you have faced with this issue so far.

Please feel free to get back to us if you need any further assistance.
______________________________________________
Best Regards
Robert K
Technical Support

---------
Rate ticket response: http://esupport24.com/qa/rate.php?id=1779356&t=15


Antworten
Weiterleiten
Andreas Becker an support
Details anzeigen 00:23 (Vor 9 Stunden)

Antworten

If you are thingking when you type in

http://....com and then T3Pack is showing up so be informed that we have already redirected our ....com site to another hoster! So what you are seeing here is NOT imhosted.com

check http://our_customer-_.com as this is our demonstration site which worked fine for 1 1 /2 years without any changes and no it is even no more showing up. This site is still on your server and should work

http://....com/1234567890/
also this site - which we made today with fantastico still shows n o pictures!!!

as you can see - the pictures I attached to your mail last time should appear on the right - Those ror Pictures but they are not showing up!

Andi

2008/9/23
Hello,
- Zitierten Text anzeigen -



--
Thanks a lot! Greetings from ICT Innovation Paradise Andi Blog:
http://andibecker.....com Map: http://maps.....com Album:
http://pics.....com Videos: http://video.....com Projects:
http://www.t3log.info T3Pack - TYPO3 Development, TEAM 3 - Eternal
Project Management ... Co. Ltd. - The future is within us! POWER4 -
The empowering people!
Antworten
Weiterleiten
support@imhosted.com an mail@mail
Details anzeigen 00:38 (Vor 8 Stunden)

Antworten

Hello,

Thank you for your email.

We are ecclating the ticket to our Level 2 support team . They will look into this issue and update you.
- Zitierten Text anzeigen -
Antworten
Weiterleiten
Andreas Becker an support
Details anzeigen 08:09 (Vor 1 Stunde)

Antworten

Bilder werden nicht angezeigt.
Bilder unten anzeigen - Bilder von mail@mail@web.de immer anzeigen.
We have still the same error and the site is now not working for over 1 WEEK and alwys you say you are going to fix it.



http://....com/1234567890/

This site is still not showing PICTURES as Image Magick or Graphis Magick still don't seem to work

Question

Maximum upload filesize too small?
upload_max_filesize=2M
By default TYPO3 supports uploading, copying and moving files of sizes up to 10MB (You can alter the TYPO3 defaults by the config option TYPO3_CONF_VARS[BE][maxFileSize]).
Your current value is below this, so at this point, PHP sets the limits for uploaded filesizes and not TYPO3.
Notice: The limits for filesizes attached to database records are set in the tables.php configuration files ($TCA) for each group/file field. You may override these values in localconf.php or by page TSconfig settings.

Memory limit
memory_limit=64M

WHY is this AGAIN 2M even we already set post and upload to 10M and it was working
and WHY is it again 64M while we have already configured it days ago to 128M

WHO the hell of your team is messing all this up here IT IS INCREDIBLE!!!



Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, webmaster@our_customer-_-com.....com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

Apache/2.2.9 (Unix) mod_ssl/2.2.9 OpenSSL/0.9.8b mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635 PHP/5.2.6 Server at our_customer-_.com Port 80
We have still the ERROR

Please refrain from posting multiple tickets for the same issue.

DO YOUR JOB SUCCESSFULLY AND NOBODY WILL CONTACT YOU ANYMORE. BUT IF EVEN YOUR 24/7 SUPPORT ISN'T ANSWERING, THE SKYPE SUPPORT IS OFFLINE LIKE THE ICQ SUPPORT - SO WHAT? WE CONTACT IN THE HOPE TO GET SUPPORT SINCE 1 WEEK ALREADY AND EVERYDAY WE START OUR WORK HERE GMT+7 WE SEE THAT THINGS AT IMHOSTED GOT WORSE!!!!

WE CAN'T WORK AS THE SITE IS DOWN

WE WILL POST THE COMPLETE CONVERSATION OF THIS ISSUE SINCE ONE WEEK ON THE INTERNET IN OUR BLOG SO PEOPLE GET WARNED ABOUT IMHOSTED SUPPORT!

DON'T FILL US UP WITH STANDARD REPLIES WE WANNA SEE RESULTS ONLY AND REAL SUPPORT AND NOT WEBSITE-ERRORS EVERY MORNING!

No comments: