SERVAGE Site very very very slow and often not resolving

Mar 27 - 16:45 GMT Customer

Especially our ruby on rails redmine site t3log.info has huge problems as pages often display only if you reaload the same url several times. very often we have simply blank pages or even error messages that the ruby on rails application isn't properly running. reloading mostly solves the problem after 2 - 5 clicks.

Mar 27 - 17:06 GMT Support - Shelly

Hello Andreas please provide us the exact URL where you are getting problem. We will happy to fix it for you. Thank you. Kind regards, Shelly, Servage - Support Servage Hosting

Mar 28 - 00:34 GMT Customer

Hi folks it seems you are NOT READING the threads carefully as the 8th WORD in the thread already names the DOMAIN. "1. Especially 2. our 3. ruby 4. on 5. rails 6. redmine 7. site 8. t3log.info <<<> have a look also to our blog it will be updated soon with this thread as another example of support how it should NOT be! t3log.info the one we tested and had those huge problems but there are about 30 other domains with exactly the same problem - performance. A move to another server does not make sense as abs-gallery has been moved as you know and is now slower then before. Also angry-men has been moved and fails totaly in performance since. We could name meanwhile lots of other customer domains with exactly the same problems. The problem is you policy. Instead of solving problems you are not reading threads (you only read headers!) Perhaps we should give one tip to servage customers. Write into the header the following line: "PLEASE START READING THE COMPLETE THREAD!" This way you will be forced to open and read every thread instead of ONLY the headers.

Mar 28 - 07:48 GMT Customer

No response since many many hours. Is the servage support again NOT working? Please solve this problem!

Mar 28 - 10:29 GMT Servage - Scott

Hello Andreas Kindly check it now. It should be working fine now. Thank you! :) Kind regards, Scott, Support Servage Hosting

Apr 07 - 08:00 GMT Robot

This ticket has been closed as it has been inactive for 10 days. We assume that the issue is resolved and that you were satisfied with our support. Kindly open a new ticket if you have further questions.

BLUE VODA - FREE WESITEBUILDER GETTING VERY EXPENSIVE?

Since several Years Voda Hosting is sending out lots of mails into the world wide web to promote their free websitebuilder. In Fact it is free and on the first view looks as the one and all tool touild your websites. But unfortunately on the second view you figure out, that BlueVoda is only working on Voda Hosting and on a third view - latest when you going to move your site to another hoster you will realize that all your work done with BlueVoda is not yours. The rights on all Graphical Materials are hold by VodaHost and they won't allow you to publish your site on any other servers.

Here some Correspondance with Voda Hosting concerning Blue Voda
If you are a Servage Hosting Client be informed that Voda Host is not continuing their licencing program as they write in their mails. In other words you will face probably big legal or/and technical (no more updates) problems soon, using the Servage Website Builder.

------------read more about:

BlueVoda will only publish to a VodaHost account. If
you visit the page where you downloaded BlueVoda...

www.BlueVoda.com

Or any other site where BlueVoda is offered for download.

You will see that it clearly says..."A VodaHost account
is required for you to publish".

Please visit the below link to learn more about what we
have to offer.

http://www.vodahost.com/features.htm

----------------------- read more about
Questions:

What about all those Graphics and Buttons, Headers and even Site Layouts. Can they be used on any account even it is no VodaHost Account i.e. Servage.de or Servage.net? Can those graphical material be used in any other context? What Licence applies to all those pictures/graphics you offer with BlueVoda - GNU, GPL, GPDL, CC, or any other - royalty free? What about people shown in these templates, have they agreed to be used on multiple websites in any context or even modified?

-------------------------------- read more about

we have nothing to do with servage...they are a licensed
distributer of our software...but they are not part of our
company. They have an older version of our website builder.

---------------------- read more about
Questions:

So we can use all BlueVoda Stuff also on Servage or are the Versions incompatible. i.e. if we download the Version from BlueVoda and use them on Servage. Is it also OK to use all Graphical Material you provide at BlueVoda like Headers, Tmplates, Pictures, Buttons,... on Servage or any other hosting acount or will this be not covered by your license.

The Licensing is actually a very importantPart for us as we don't want to cause problems for our customers while we are using bluevoda's graphical Material on their websites.

I hope you can also answer this very important question.

------------------------------- read more about

no...they are not cross compatible....BlueVoda can only be used on VodaHost....servage website builder can only be used on servage.

--------------------- read more about
Questions:

So we need probably to ask Servage to upgrade ;-) to be uptodate.

Nevertheless is the question with all those headers, pictures and other grafical stuff. This would also work on Servage as we tried (it is actually only a picture ;-)) Is it OK to use this on our customers websites or not. What Licence applies to all this graphical stuff? Is this royalty free and public domain? We don't want to get into trouble using even pictures from i.e. BlueVoda or the Servage Package.

--------------------------- read more about
IMPORTANT FOR ALL SERVAGE HOSTING CUSTOMERS:

servage can not be upgraded...we stopped the licencing program...why
not just go straight to the source and create a VodaHost account???

---------------------------- read more about
FINALLY THEY SUBMITTED THE ANSWER TO OUR FIRST QUESTIONS

all graphics downloaded form Vodahost are digitally watermarked and coded and are only to be used on vodahost servers...if you use them on any other server we will know within 30 days and we will take action to protect our interests...

---------------------------- read more about

This is to bad, as because of your answer we need to tell our customers, which are still at vodahost and have build their sites using bluevoda, that they actually don't own their own sites. On the other hand it is also a good advertisement for our services, as they now need really somebody who will be able to make a nearly similar looking website like the one they have made with bluevoda.

Your answer helps us a lot to verify this problem to our customers. Thanks a lot for this clear statement. By the way it would be fair to inform all customers and future customers about this problem as I guess many would simply skip bluevoda and start directly with a qualified agency like ours, to build real professional websites.

------------------- END

SUMMARY:
BlueVoda Free Website Builder looks and is of course free but will you cost a lot of money if you are moving to another server. So better think first and look twice before you start downloading this free websitebuilder package and all its nice graphical stuff. You will never own a pice on your works - never, beside the text you are putting in ;-)

A good professional Wedesigner might cost you more to start but will be producing websites where you have all rights in your hands and can host and move your site to any server you wish to.

No Login for Servage Hosting Customer 2

As Julie did not read the message text itself (we believe this caused her answer) we contacted Peter with our second servage ticket Here the Parts:

We asked Peter who actually was just replying to another question not related to the login Problem of our friend but we thought he understands English and is reading more then just headers ;-) .....

Feb 07 - 13:27 GMT Servage - Peter

Hello Andreas, Thank you for the reply. We will let you know regarding the issue. And update you accordingly. Thank you for your patience. Kind regards, Peter, Servage - Support Servage Hosting

Ase was replying this in the other case we just wrote him back the following - according tho the login problem:

Feb 07 - 13:34 GMT Customer

Hi Peter Thanks a lot - could you please help JULIE - her English seems not to be the best. She is struggeling a lot with our other post. Thanks! Andi

Feb 07 - 14:08 GMT Servage - Peter

Hello Andreas, This is to inform you that as soon as we get any update from our admins we will definitely let you know. Thanks for your understanding. Have a nice day. Kind regards, Peter, Servage - Support Servage Hosting

Feb 07 - 14:21 GMT Customer

Hi Peter Please Please HELP JULIE!!! Our friend can't login to his account and it seems that she only read the header and not the message itself - unfortunately it seems that you have done the same and probably even don't know JULIE or are sitting on different continents or you are perhaps the same person - JULIE = PETER = STEFFAN = ADMIN = TECHNICIAN = SUPPORT? Anway please help Julie solving the problem of our friend. He can't post himself as he CAN'T LOGIN. She has already all Data and we also started to contact YOU if you are Steffan Fallesen = Peter. Thanks Andi

No Login for Servag Customer

Feb 07 - 12:20 GMT Customer

Ich habe allerdings ein Problem mit Servage und bräuchte hierbei deine Unterstützung. Ich kann mich nicht mehr ins Control Panel einloggen. Das gleiche Problem wie neulich! Könntes du denen ein Ticket schreiben, ich selbst komme ja nicht mehr rein :-( Hier die Daten: Username: t******* Passwort: b******* This is a CUSTOMER of yours and he can't login anymore. WE had the same issue just about several days ago. Could you please contact him immediately t******@googlemail.com Thanks a LOT HINT: Please place a Support Form on Your website so that people who can't login anymore can get in contact with you asap. Thanks Andi --------------------------------------------- Problem URL: https://secure.servage.net/admin/ ---------------------------------------------

Feb 07 - 13:07 GMT Servage - Julie

Hello Andreas, If you are not able to login at https://secure.servage.net/admin/ with control panel username and password then kindly let us know how you managed to submit the ticket. The detailed information will be very helpful for further investigation. Thank you :) Kind regards, Julie, Support Team Member Servage Hosting

Feb 07 - 13:31 GMT Customer

Hi Julie There are SEVERAL possible answers for that: (don't take it to seriously :-) 1. I am a big hacker and have hacked into a clustered system - wow really good, never thought that I am so good and I am actually not 2. I am someone like David Copperfield - you propably know the magician. He can walk through the Chinese Wall so why shouldn't I be able to simply walk into an blocked account and send support messages even I can't login - Not Television but Telepathy perhaps? 3. Your German isn't so good even Servage is advertising German Support on their websites and because of this you didn't understand : Könntes du denen ein Ticket schreiben, ich selbst komme ja nicht mehr rein :-( Hier die Daten: Username: t****** Passwort: b****** Which means: Could YOU (which means I Andi) post a Ticket, as I (my friend t*****) can't login myself anymore :-( He included his login Data. 4. You realized The Userlogin Data and were able to read and translate "Username" into your language, but unfortunately then you never heard about "Passwort" as it was a German word and in English it is "Password" written with "D" at the end. 5. You can't even understand English: "This is a CUSTOMER of yours and he can't login anymore. WE had the same issue just about several days ago. Could you please contact him immediately t*****@googlemail.com" As in this part it is exactly described that it is a friend of mine who has the problem ;-) including his email which YOU should contact. 6. You haven't even written the Text in the Post but only the header. --------------------------- Solutions: to 1. Push the red button. Improve your system-security block all hidden and already closed ports - best shut up the server and cluster completely to 2. Ask your customer to receive a free entrance ticket for his next show. Best bring Steffan Fallesen with you as your Partner! to 3. Don't advertise things you don't have as people might believe in it and get a wrong impression after testing your support. So better learn German immediately to 4. Write a Bug Report to the people who programmed your translation program and try to get back your money if even they don't know that Passwort means Password or simply use GOOGLE Translation Toolbar. to 5. Here in Phuket we provide an excellent Charter and Homeschooling System IMCT (International Montessori Charter and Training School) We follow the Montessori Methode : Help me to do it by myself! Wewould be happy to enrole you in our firstgraders class to 6. Better change your job or come to us at Phuket to receive a first class training as support assistant in a global opperating callcenter as interim. Here you also will learn how to open a message to read the text which follows the header until the end. -------------------------------- Don't take it to seriously, we test since several months servage support but your answer was so good that we all fell from our Chairs laughing around. Unfortunately our friend in Germany is still waiting to get access to his website. So please help him - or find somebody at ServageHosting who will read this text till the end. ---- more about it: http://apapococ.blogspot.com ------- Remember Our friend still can't login Andi

Feb 07 - 14:49 GMT Customer

Hi Julie YOUR CUSTOMER - our friend is still waiting for a solution as he still can't log into his account at Servage Hosting and you haven't answered him at all until now - 3 hours? no answer Please contact immediately tvogt.de@googlemail.com and send him working login data Andi

Final Result TYPO3 4.2.0Beta1 seems to be still lower then alpha

Finally we had to give up to get a working TYPO3 4.2.0Beta1 TemplaVoila Site running. Still to many Problems occure and it seems that a lot of extensions won't work anymore in 4.2.0

Another possibility would be that TYPO3 is still not ready for PHP 5.2 and up! I am really sorry about this result.

Bug Reports:
http://bugs.typo3.org/view.php?id=7368
http://bugs.typo3.org/view.php?id=7404

Continue to test TYPO3 4.2.0Beta1 without TVP Extensions

Nevermind the next error appears. This time it is templavoila. After assigning the DS/TO and trying to edit the page:

Catchable fatal error: Argument 2 passed to t3lib_div::implodeArrayForUrl() must be an array, null given, called in D:\xampp\htdocs\t3\r2\typo3conf\ext\templavoila\mod1\db_new_content_el.php on line 282 and defined in D:\xampp\htdocs\t3\r2\t3lib\class.t3lib_div.php on line 1543

Catchable fatal error: Argument 1 passed to t3lib_div::array_merge_recursive_overrule() must be an array, string given, called in D:\xampp\htdocs\t3\r

http://bugs.typo3.org/view.php?id=7368
he same is happening with other extensions from TER like TVP i.e.

perhaps even more extensions

We installed the tvp extensions and all went fine. We created a page and a TS Template for TemplaVoila imported a TVTemplate and wanted to edit now the first page.

TYPO3 4.2.0Beta1 currently without DAM

As Dam was causing a major failure we continue installing our extension like followed
We download from TER abctv
It gives us an exact list of the extensions we need to get a nice working TemplaVoila Backend.
Step by step (we skip the DAM entry) we are getting further until the templa_voila_importer.

Here we stop and want to test now the TemplaVoila Functionality
The Backend looks nice - especially the left column looks much better now.

We click on the NEW button on top of the middle column. It is asking as where to insert the page and gives us 1 possibilty. Fine - OK.

It says now

New record

Select a template for your new page:

and gives us a default template 0

Clicking on this 0 will show the formular to fill in the page data. Save and our first page is ready

Next step is our template:
As usual we need to create a root template. We copy and paste in our default TemplaVoila settings and safe. To import our templates we used the templavoila_importer.

Stuck again: Editing the page is not possible
This time we receive a very similar message like before but this time caused by TVP. Aset of extensions for TemplaVoila made by Aoabara (I hope his new TemplaVoila gets ready soon :-)

Catchable fatal error: Argument 1 passed to t3lib_div::array_merge_recursive_overrule() must be an array, null given, called in D:\xampp\htdocs\t3\r2\

Getting stuck with TYPO3 4.2Beta1 caused by an fatal error after installing dam. To solve the problem remove dam from your extensionlist in localconf.php and wait until Jean has posted his Patch for 4.2 in TER.

TYPO3 4.2.0Beta1 erschienen

Nachdem das Alpha Release drei eher zum abgewoehen war wollen wir nun mal sehen was mit Beta los ist.

Es faellt zuerst einmal auf, dass man nunmehr wieder das alte Installtool benutzt :-) das freut uns, denn bei dem Alha drei Release kamen wir nicht ueber die erste Seite hinaus - Seite des Installtools.

Nun - wie gewoehnlich flott geht nun die Installation von statten. Wir haben eine leere Datenbank erstellt und laden nun auch erst einmal die default Tables hinein.

Danach kopieren wir unsere standard localconf.php, mit den bei uns ueblichen Settings per Editor in die Bestehede localconf.php und laden das Installtool nochmals. Alles funktioniert, selbst der Test des ImageMagick laeuft problemlos gut und schnell.

Als erstes activieren wir noch einige System Extensions die wir gernbenutzen und testen wollen, wie z.B. den neuen T3Editor

Danach folgt
static_info_tables und dam

und dann geht erst einmal garnichts mehr.
http://bugs.typo3.org/view.php?id=7368

Das komplette Systewird wegen diesem Bug blokiert und erst nachdem man ",dam'" wieder aus der $TYPO3_CONF_VARS['EXT']['extList'] = geloescht hat geht es weiter.

OH I am sorry - just realized I am writing in German - Mea Maxima Culpa - I will continue in English ;-)

Summary:
We installed TYPO3 4.2 Beta1. everything went fine as the old Installtool has replaced the new buggy one from alpha. We installed static_info_tables and dam and get stuck with a major failure. http://bugs.typo3.org/view.php?id=7368
After deleting the entry ",dam" from $TYPO3_CONF_VARS['EXT']['extList'] =
and clearing all cache it worked again.

We are hoping Jean Gadinas Patch for 4.2 will solve this problem soon.

Are pdftotext, catdoc, xls2csv, pdfinfo, html2pdf available at Servage Hosting

Feb 04 - 04:49 GMT Customer

Hi we need some informations if the following programs are installed on your server (if yes where/path) or if we can install them (if yes where/how). We are trying to build packages optimised for servage hosting based on TYPO3 for our customers. Thanks! Andi pdftotext, catdoc, xls2csv, pdfinfo, htmltopdf

Feb 04 - 05:01 GMT Customer

Update: we also need to know if the following php functions are available at Servage Hosting: PHP function "exif_read_data" PHP function "iptcparse"

Feb 04 - 05:15 GMT Servage - Adam

Hello Andreas, We are sorry to inform you that all the requirements that are required by you are not installed or supported by our server's. You can check all the server informations via the following link: http://c42.servage.net/phpinfo.php Kind regards, Adam, Support -support Servage Hosting

Feb 04 - 05:32 GMT Customer

This is actually very bad as we are just developing sites for lots valuable customers like .... and its Dependencies and ..... with about 30 Domains just running on Servage (we had it on an own server but I suggested to move it back to servage - probably a very bad decission). This means for us finally that we need to move ALL this stuff and ALL other customer-sites to another hoster which provides those needed parts as they are essential for the digital assessment management Center all those big Companies and NGO organisations will use in future. They can't index thousands of pictures, videos and documents manually so they need these extensions and additional programs/php-parts. As absolutly no security reasons come from the mentioned programs you probably talk better to your boss Steffan before we decide moving all our stuff and customers - it would be a big loss for servage and for future TYPO3 clients. ;-) Although we like NOW the features provided by servage hosting all of them would be unusable if our customers could not use DAM meta automatic insertions as they need to handle thousands of records and customers. I will also discuss this terrible situation with our other developers and what they suggest to do. Moving to another hoster, Building up an own clustered Server Network (This was already in planing before I suggested to first try your service by the way ;-) We need an answer in very short time (2 days) as we have deadlines to fulfill! I hope you can find a solution soon. Andi

Feb 04 - 05:56 GMT Servage - Adam

Hello Andreas, We will escalate your issue and suggetion of install your requirements to our admins and they will take necessary actions regarding it and will infom you. Thanks for your understanding regarding the issue. Kind regards, Adam, Support -support Servage Hosting

IMHOSTED.COM RIP OFF LONGTERM CUSTOMERS

Again and again every year I am receiving those mails:
-------------------------------------------------------
19.12.2007

* Domain Expiration Alert *

The domain name (lisandi.com) is due to expire on 02/01/2008.

Please renew the domain at your earliest convenience to ensure the service continues uninterrupted. The domain might be subjected to suspension and cancellation if it is not renewed before the expiration date and we have no liability whatsoever with respect to any such cancellation.

---------

To renew your domain name, you must open a billing ticket with your web hosting provider notifying them to renew your domain name.

Once they process your request, an invoice will be generated and you will be required to log into the billing system to pay (MC/Visa/AMEX/PayPal). Once your payment is processed, your domain name will be renewed within 24 hrs.

All domain renewals are priced at $15/yr.
Should you have any questions, please contact your web host.

I wrote them that the domain is lifetime - like they advertise on their IMHOSTED.COM website
-------------------------------------------------------------------------------------------------

Montessori IMCT

an domnotify

19.12.07

As explained already in previous mails it is YOUR duty to pay this renewal as you are advertising LIFETIME FREE domain name! I already paid my anual fee so please PAY the domain from that money and DON'T CHARGE again Andi 2007/12/19, domnotify @ dnsprotect. com <domnotify@dnsprotect.com>:

Instead of an answer I received this:

"domnotify@dnsprotect.com"

an montessori

3.Jan.

* Domain Expiration Alert * The domain name (lisandi.com) is due to expire on 02/01/2008. Please renew the domain at your earliest convenience to ensure the service continues uninterrupted. The domain might be subjected to suspension and cancellation if it is not renewed before the expiration date and we have no liability whatsoever with respect to any such cancellation. --------- To renew your domain name, you must open a billing ticket with your web hosting provider notifying them to renew your domain name. Once they process your request, an invoice will be generated and you will be required to log into the billing system to pay (MC/Visa/AMEX/PayPal). Once your payment is processed, your domain name will be renewed within 24 hrs. All domain renewals are priced at $15/yr. Should you have any questions, please contact your web host.

Pretty annoying from IMHOSTED.COM. But OK I wrote back - again like all the years before:
-----------------------------------------------------------------------------------------------

Montessori IMCT

an domnotify

3.Jan.

Hi Imhosted That is OUR LIFETIME domain at imhosted what you said it is lifetime. Every year we are getting vthese stupid mails, so please renew this domain on your costs as it is lifetime INCLUDED! Andi 2008/1/3, domnotify @ dnsprotect. com <domnotify@dnsprotect.com>:

Again I received no answer, but also again I received another renewal notice from IMHOSTED.COM. As it is a manual process all this mailing - that's what they wrote finally, it seems that they really try to rip up stupid imhosted.com customers who are afraid and pay their 15$ fees. ATTENTION: They are paying a IMHOSTED.COM subcompany!!! Not the domain registration! In other words all money gets to imhosted.com even THEY need to pay all these fees!

Their answer No 3 for the 2008 renewal:
-----------------------------------------

"domnotify@dnsprotect.com"

an montessori

18.Jan.(Vor1Tag)

* Domain Expiration Alert * The domain name (lisandi.com) is due to expire on 02/01/2008. Please renew the domain at your earliest convenience to ensure the service continues uninterrupted. The domain might be subjected to suspension and cancellation if it is not renewed before the expiration date and we have no liability whatsoever with respect to any such cancellation. --------- To renew your domain name, you must open a billing ticket with your web hosting provider notifying them to renew your domain name. Once they process your request, an invoice will be generated and you will be required to log into the billing system to pay (MC/Visa/AMEX/PayPal). Once your payment is processed, your domain name will be renewed within 24 hrs. All domain renewals are priced at $15/yr. Should you have any questions, please contact your web host.

Again I wrote them back the same mail but this time thru many channels:
Wow - I received another answer:
----------------------------------

"billing@imhosted.com"

an ab.becker

18.Jan.(Vor13Stunden)

Hi Andreas,

What you received was an automatic notification from our registrar (which is sent to all customers when their domain names are due to expire). The charge mentioned in that mail is the normal domain registration/renewal charge that we charge our customers.

In your case, since you have a free domain as long as you continue hosting with us, we have renewed the domain "lisandi.com" for another one year (free of cost). Thank you.

Please feel free to contact us if you have any more questions.
______________________________

__
Warm regards,
Rijo - Billing/Accounts

My answer came prompt:
--------------------------

Andreas_Becker

an billing

18.Jan.(Vor12Stunden)

This thing is pretty annoying Dijo as it is coming every year multiple times and I already wrote lots of mails before. Please simply insert another field into your database (lifetime free customerdomain payed by imhosted) and hook it up to the payment department. Then no annoying mails will be send anymore.

The way you are doing it is to get customers afraid in loosing their domain and then they pay even they don't have to - this is NOT good business practice at all!

Cheers
Andi

Imhosted answered and called for customer actions:
-----------------------------------------------------

"billing@imhosted.com"

an ab.becker

20:12(Vor11Stunden)

Hi Andi, The problem is that domain renewal is a manual process. We handle domain renewals only if the customer contacts us for the same. So, when you receive this notification, please open a ticket to us and we will renew your domain name free of cost as long as you continue hosting with us. Thank you.

As you can read here it always needs action by the customers again and again. What about their promisses - LIFETIME DOMAIN - Actually no one takes care from imhosted.com about that. If you pay your 15$ - perhaps you even need to tell them that you paid to much money and hopefully you get it back, I don't think, they will pay this money back automatically

- AS AT IMHOSTED ALL THOSE MONEY MAKING THINGS SEEM TO BE A MANUAL PROCESS ;-)

----------------------
Hi
I actual opened two. d get again the same renewal notice ;-)

S I am actually absolutly right that you are trying to get MORE money from customers with your company practice in business. This isn't at all fair to customers and you really should change it. Especially if the renewal process is a manual process it is even much easier to change it as then you simply could direct all lifetime domains to you! And you do the rest without and necessary contact to any customer.

Am I right.

Andi

PS:
Read more about Hosting Practices at http://apapaococ.blogspot.com Apart a part of computer communication

Final Mail with good result:
----------------------------

"billing@imhosted.com"

an ab.becker

08:52(Vor57Minuten)

Hi , With regard to your query, the domain is registered untill the date 2009-02-01. Sorry if you have received the mail sent by our domain registrars. Please ignore such mails if you get by chance in the future. We provide the lifetime domain for free offer untill you cancel your hosting account with us and if you don't cancel the hosting account with us, we will be always renewing your domain as the free domain. Thanks. Please feel free to contact us if you have any more questions as we are more than happy to help you. --------------------- Warm regards, Smitha - Billing/Accounts. ---------------------

SERVAGE HOSTING DEUTSCHER KUNDENSERVICE KANN KEIN DEUTSCH!

Jan 17 - 14:45 GMT Customer

Today we read the announcement that Servage Hosting offers now also German Support for its Members but it seems as it is only a Marketing Gag and a real Flop. We simply asked the support in German and he mailed back in English and asked us to submit the problem in SIMPLE English Language. Very bad for our customers - lots of them who we had today in house and asked for it - as we now have to tell them that there isn't any German Support available at all and it seems like http://www.servage.de which was until last week redirected to http://www.servage.net is only a real big untrue and unhonest thing. I am so sorry about that! Submit this Part best to Steffan Fallesen and ask him if he is the only one capable to speak German at Servage Hosting. Translation of the Header in simple English: Servage Hosting German Customer Service/Support can't speak German! Any comments: http://apapococ.blogspot.com/

Jan 17 - 15:02 GMT Customer

What about your Ethics: - http://www.servage.de Gesetz und Ethik Es ist unsere Politik geltende Gesetze und Regulierungen für unser Geschäft zu befolgen. Wir erwarten von unseren Angestellten, dass diese sich auf eine ethisch korrekte Art verhalten und stets fair, gründlich und verantwortungsvoll Ihre Aufgaben lösen. - http://www.servage.net Legal Compliance and Ethics It is our policy to be in compliance with all laws and regulations applying to our business operations in each of the territories in which we operate. We expect our employees to conduct themselves in an ethical manner in all dealings on its behalf, and to be honest, fair and courteous in their work. ---------------------------------------- You write here about "TO BE HONEST": Do you think it is honest to tell people wrong things thru your websites? Do you think it is OK to promote on the website a German Support but actually the Support isn't at all capable to answer in or read German? We maid the test as you know - Asked you a very simple Question in German and you asked us to formulate the simple question in simple english ;-) I guess this is not very honest to deal like this with your customers. OR? Really sad not to receive any answers now!

Klickt man auf http://www.servage.de/page/terms_of_service/
erhaelt man die Allgemeinen Geschaeftsbedingungen der Deutschen Firma Servage GmbH. Leider sind diese in Englisch abgefasst, wohl damit der Deutsche Servage Kundendienst sie auch versteht ;-)

Ebenso sieht es bei den Verhaltensregeln aus die ebenfalls in English praesentiert werden.
http://www.servage.de/page/acceptable_use_policy/

Jan 17 - 15:02 GMT Servage - Scott

Hello Andreas, I am sorry to say that the German support is still not available. It will be available in next few months. Thank you! :) Kind regards, Scott, Support Servage Hosting

Jan 17 - 15:22 GMT Customer

You See Scott! How can we promote Servage if we tell our customers about you and then we receive those answers. This is very very bad! So please DEACTVATE the part which says DEUTSCHER KUNDENDIENST as it is against GERMAN LAW AND ORDER!!! if you don't have it available NOW - or simply add the thing you just wrote me. Add - will be available in a few months but we don't know in how many months ;-) Steffan Fallesen can translate it into German. I really recommend Servage to change their Service Partner to a much more reliable one. For us Customer Support is NO1 and not something we make jokes of like your German Customer Service. Lets check http://www.servage.de I guess some very angry customers will monitor the appearance of the text "Deutscher Kundenservice" before ther is really a German Support at Servage Hosting.

Deutscher Kundenservice - Freundlicher Support auf Deutsch

Jan 17 - 14:15 GMT Customer

Hallo Servage wie wir gerade von unseren Freunden erfahren haben gibt es nun endlich doch auch einen Support auf Deutsch. Wir koennen das noch garnicht glauben und fragen deshalb einmal nach. Also unter Servage.de - Technische Daten - steht eben dieses: "Deutscher Kundenservice - Freundlicher Support auf Deutsch" Ich hoffe dass wir unsere Anfrage von numehr nicht mehr in Englisch machen muessen. Danke!

Jan 17 - 14:18 GMT Servage - Peter

Hello Andreas, Thank you for submitting the ticket. Please elaborate the issue in simple english language so that we will be able to assist you in better way. Thank you for understanding. Kind regards, Peter, Servage - Support Servage Hosting

Jan 17 - 14:36 GMT Customer

Hmm Keine Antwort auf Deutsch also doch nur wieder ein Flop Read more about the German Support from Servage Hosting which doesn't know any German and can only respond in very simple English here: http://apapococ.blogspot.com/

Paths on Servage Hosting

Jan 15 - 09:09 GMT Customer

Hi I would like to know if the following paths are OK: bin directory =/usr/bin/ unzip=/usr/bin/unzip diff=/usr/bin/diff tidy=/usr/bin/tidy ImageMagick composte,identify,..=/usr/local/bin/ ImageMagick convert=/usr/local/bin/ curl ?? ruby ?? rails ?? Thanks

Jan 15 - 09:13 GMT Servage - Nick

Hello Andreas, We do support ImageMagick, the path is: /usr/local/lib/ImageMagick/ Here are paths for other ImageMagick binaries: /usr/local/bin/convert /usr/local/bin/identify /usr/local/bin/mogrify /usr/local/bin/composite Curl Path: /usr/bin/curl Ruby Path: /usr/bin/ruby Version: ruby 1.8.6 Have a nice day :o) Kind regards, Nick, Support Servage Hosting

Unzip not working

Jan 15 - 05:16 GMT Customer

I tried to unzip this file redmine_timesheet_plugin.zip in Current path: /1_redmine/vendor/plugins but it is not possible Please Check and make it possible

Jan 15 - 05:19 GMT Josh

Hello Andreas, Thank you for submitting the ticket. I have unzipped the file redmine_timesheet_plugin.zip can you please check and update us. Kind regards, Josh, Support Servage Hosting

Jan 15 - 05:23 GMT Customer

Not showing up - check the owner

Jan 15 - 06:03 GMT Customer

It is still not showing up the files you have unziped and I still can't unzip redmine_timesheet_plugin.zip either. We are waiting again since long time for this simple task! Please when you do a job, then please do it perfectly so that the customer can access his files ;-)

Jan 15 - 06:31 GMT Customer

No Help since over 1 hour and still no chance to unzip our files on the server. This is absolutly NO Service at Servage Hosting The thread gets closed as we need it for other stuff. The problem is still OPEN which means you should solve the problem, that it is not possible to unpack your zip files on Servage Hosting immediately even this thread had to be closed! You can read more about Servage and it Support Crew in our Blog. http://apapococ.blogspot.com

SERVAGE HOSTING LOOSING DATA? SITES READING FROM WRONG DATABASES

Jan 14 - 16:01 GMT Customer

This might be even a huge security issue as at Servage Hosting Sites read data from "nonexisting" databases. Nonexisting as those databases aren't mentioned in database.yml. Case as an example: Customer A deletes a database from database.yml - normally then no content from this database will show up. At Servage Hosting it is just the opposite. If you delete the database Entry from database.yml of your ruby application then the complete data still is readable - even it is actually no more existing. It seems that Servage Hosting has a BIG PROBLEM with their Cluster Technology and Caching of Customer Pages. Since Hours 2 Sites are showing WRONG CONTENT and the Support is even not answering to this major problem.

Jan 14 - 16:04 GMT Customer

It is still the same sites http://www.t3log.info and http://redmine.t3pack.info Both should show the same content!!!! at the moment as both are connected to the same database but BOTH show contentfrom a database which isn't existing anymore since HOURS.

SERVAGE Prozess? - WER HAT NOCH PROBLEME - WHO ELSE HAS PROBLEMS WITH THEM?

Jan 14 - 13:24 GMT Customer

Koennten Sie uns bitte ihren Gerichtsstand mitteilen Sowie ihre Verantwortlichen Danke

Jan 14 - 13:29 GMT Servage - Nick

Hello Andreas, Please provide us your query in english. Thank you. Kind regards, Nick, Support Servage Hosting

Jan 14 - 13:35 GMT Customer

Sie verstehen sehr gut DEUTSCH Bitte leiten Sie die gesamte Angelegenheit UNVERZUEGLICH weiter an Steffan Fallesen

Jan 14 - 13:39 GMT Customer

Sie sind eine DEUTSCH FIRMA, sind in Deutschland ansaessig also koennen Sie auch DEUTSCH sehr gut verstehen, bzw. finden jemand - z.B. Steffan Fallesen, der DEUTSCH kann. Sie haben nun schon den ganzen Tag mit absolutem NICHTSTUN geglaenzt und wir verzeichnen dadurch Verluste. Bis gestern ging unsere Seite einwandfrei und seitdem JULIE gestern an ihr rumgemacht hat geht sie NICHT mehr. Wir haben versucht unser DEMO das noch einwandfrei arbeitet mit der LIVE Datenbank zu verbinden, doch s wird seit Stunden nur die DEMO Datenbank angezeigt, die ueberhaupt nicht mehr in database.yml drinnensteht. Durch IHR nichtstun sind uns erhebliche Schaeden entstanden die wir so nicht stehen lassen koennen.

Jan 14 - 13:43 GMT Customer

http://apapococ.blogspot.com/2007/12/please-inform-owner-your-boss-about.html

Even Phonecalls won't get answered

Jan 14 - 14:36 GMT Customer

According to Steffan Fallesen, founder of Servage, in an interview with Ipwalk, ''Most new customers are gained via customer referrals and we are very proud of this. We do not want to be a high profile company. Instead we focus on bringing the customer the best possible service at a good rate.'' HA - HA - HA - I guess meanwhile nobody who ever dealt with your terrible support will agree on this! WE NEED OUR PROBLEMS SOLVED AND NOT KEPT ON HOLD ENDLESSLY AND CAUSED BY YOUR STAFF

This strange statement was found here: http://www.cheaphostingdirectory.com/news-fastest-growing-danish-web-hosting-company-is-servage-1924.html

Jan 14 - 14:37 GMT Support - Mark

Hello Andreas, Please elaborate your issue clearly in a simple english language. in order to further investigate and assist you in a better way. Kind regards, Mark, Servage - Support Servage Hosting

Jan 14 - 15:27 GMT Customer

Hi Mark We have done this the whole day and our lawyers are meanwhile preparing their stuff as YOU are constantly destroying our good work due to your NONRESPONDING mentality. You are a GERMAN COMPANY, German Courts will be getting this issues as we are waiting since 24 Hours for help for a problem one of your Support Members - JULIE - has caused and only received stupid answers. We have very valuable customers like **** who weren't able to work today with Redmine which draw us back a complete day!!! This is only one customer as an example. There are also other SERVAGE Customers with HUGE SITES and **** which couldn't work either. So please send us Address of Company, Responsible Person, Handelsregistereintrag No - Company Registration Number, Court which is responsible for lawsuits (all German Companies which are registered have it) We tried to contact you via phone and no response We marked the complete issues as URGENT but you didn't answer the issues You are a GERMAN Company and therefore GERMAN will be the MAIN LANGUAGE. If you don't believe for who we are working check the database which didn't get loaded into t3log.info I guess then you know it better ;-) I check back in 15 Minutes and I hope I will see the ALL Answers to ALL my questions

Jan 14 - 15:31 GMT Customer

What you have the whole day is a MAJOR Caching Problem in your clusters!

Jan 14 - 15:50 GMT Customer

It seems like you still have no idea about your server Problems at Servage Hosting. Even Redmine in http://www.t3log.info and the Redmine in http://redmine.t3pack.info have since HOURS a NEW Database assigned and the one still showing up in on those domains is still the old and empty one. Don't you get it? http://apapococ.blogspot.com/

Jan 14 - 15:53 GMT Customer

We close this post as nobody is answering

We needed to open up a new ticket as servage wasn't answering at all to the matter

NOBODY WORKING AT SERVAGE AS CUSTOMER HAVE TO WAIT NEARLY ONE DAY

Jan 14 - 12:46 GMT Customer

U R G E N T --- U R G E N T --- U R G E N T We can't delete SYMLINKS!!! We already told you that multiple times in December - NOW IT IS URGENT VERY URGENT as you sytem is deleting the FILE behind a symlink instead of deleting the symlink itself. Try to get better qualified personal! The one you have only causes problems. i.e. dispatch.fcgi-servage [edit] You -rwxr-xr-x in Current path: /1_redmine/public or 111typo3_src SysAdmin u--------- in Current path: /www/TYPO3_wec

Jan 14 - 12:56 GMT Customer

REALLY NOBODY WORKING AT SERVAGE HOSTING SUPPORT CUSTOMERS GET LOST !!! Even here: http://redmine.t3pack.info/ it is still showing the demo database instead the database from our LIVE Version. We changed it long ago to that already!!!

Jan 14 - 13:10 GMT Customer

Still Waiting meanwhile 75 Servage Posts on http://apapococ.blogspot.com/ best inform Steffan about your mess here

Jan 14 - 13:14 GMT Customer

if you need his contact info have a look here: http://apapococ.blogspot.com/2007/12/please-inform-owner-your-boss-about.html

Jan 14 - 13:26 GMT Customer

http://redmine.t3pack.info/projects Still showing the WRONG DATABASE!!!

Jan 14 - 13:31 GMT Customer

Wo ist ihre Firma eingetragen, in welchem Handelsregister. Danke

Keine Antwort von Servage Hosting seit Stunden. Auch eine Telefonische Afrage blieb unbeantwortet. Existiert diese Firma ueberhaupt??? Wo ist sie eingetragen?

Jan 14 - 13:50 GMT Customer

NOW this database should show up here: redmine.t3pack.info production: adapter: mysql encoding: utf8 database: ****t3li**** host: mysql****2.s**** username: **** password: **** BUT STILL this shows up: production: adapter: mysql encoding: utf8 database: ****t3p**** host: mysql***5.s**** username: **** password: **** SINCE HOURS!!!!

Jan 14 - 14:29 GMT Customer

It is again 30 Minutes without answer

Jan 14 - 15:12 GMT Servage - Julie

Forwarding support ticket to [Servage - Jan]

Jan 14 - 15:16 GMT Customer

Meanwhile we rebuild the complete site http://www.t3log.info/ it is a copy from the working http://redmine.t3pack.info In BOTH sites the same content should show up but still only the demo Content - nothing - is visible instead of all CUSTOMER Projects

Jan 14 - 16:21 GMT Customer

FAKT NOW is somebody of your staff has truncated our DATABASE!!! about 2 month hard work. And it was still there this morning but now it is gone! We have an Empty Database now. I have no idea what you are doing but one thing seems to be very very sure, that the SERVAGE SUPPORT has no qualification to do such a job at all as SERVAGE HOSTING SUPPORT is destroying Customers Databases!

Jan 14 - 16:33 GMT Servage - Jan

Hello Andreas, thanks for your ticket, I am very sorry for all the issues occured to you, I have removed the Symlink for you and will report the issue to our dev. Team so they can fix the Symlink removal issue. which database has been truncated ? the one on mysql1**5 or mysql***5 ? Kind regards, Jan, System Administrator Servage Hosting

Jan 14 - 16:37 GMT Customer

Description: Redmine_t3log.info Database: ****t3li**** Server: mysql1**** This one is empty and before it ws holding the complete project data of awhole lot of Projects like ****, ****, **** and more

Jan 14 - 16:50 GMT Customer

Hi Jan This here is some kind of Backup: Server: mysql1**** Database: **** Username: **** ATTENTION this Data is all in latin1_swedish_ci!!! while the Original was all in utf8_unicode_ci As we have Thai People from UNESCO working with us on the projects. You can replay Server: mysql2**** Database: **** but you would need to convert all data to utf8 before importing into Server: mysql1**** Database: **** Otherwise some characters won't show up correctly. Best to do is to convert all data from Server: mysql1**** Database: **** to binaries first, then convert them with iconv and editing the charset and collation settings of each table and field where a charset latin1 or collation latin1_swedish_ci is mentioned all charsets need to be utf8 and all collations need to be utf8_unicode_ci The database Server: mysql2**** Database: **** is already set to completly utf8

Jan 14 - 16:58 GMT Servage - Jan

Hello Andreas, thanks for your reply, I have just tried to find out wehat happended to your database "****" but was unable to find any hints. It might be that a Mysql server Bug has caused this so I have just added one month of free hosting to your account as a compensation. Additionally Im trying to copy the data from **** to ****. Im going to update you when its done. Kind regards, Jan, System Administrator Servage Hosting

Jan 14 - 17:34 GMT Servage - Jan

Hello Andreas, I have just converted and imported the database. Could you please verify if the content does have the right charset now as I did not find any non-ASCII char by scrooling the dump Quickly through I could use to see if the conversion succeded. And notify me if something went wrong. Kind regards, Jan, System Administrator Servage Hosting

Jan 14 - 17:40 GMT Customer

Thanks Jan The Database is Back and seems to work fine. I need to ask my staff tomorrow where they entered i.e. Thai Characters or Chinese as I don't know either. But as if you haven't sen anything while scrolling probably there are none right now - what would be fine ;-) Thank You very much for your help! I hope this doesn't happen again! Andi

Site not loading completly CSS is missing

Jan 14 - 08:05 GMT Customer

U R G E N T --- U R G E N T --- U R G E N T http://www.t3log.info since this morning this site is loading WITHOUT CSS!!! JULIE one of your "Support" Members has done something yesterday here and we can't figure out what. I want an ANSWER IMMEDIATELY as we are already waiting since this morning for the answer even if YOU can see the site INCLUDING the CSS. If not get the site running again with CSS get back to JULIE who has produced the mass on our site!!! We wait another 30 Minutes and then site should be fine again INCLUDING CSS!!! This is YOUR JOB NOW as you have damaged it!

Jan 14 - 08:07 GMT Customer

Only for information. We are working on this site with UNESCO and develop Projects. If you don't speed up your support to get this site back to normal we will speed up our supporting lawyers! We are loosing money each minute this site is looking like this!

Jan 14 - 09:36 GMT Servage - Nick

Hello Andreas, Forwarding support ticket to [Servage - Julie] Kind regards, Nick, Support Servage Hosting

Jan 14 - 09:41 GMT Servage - Julie

Hello Andreas, May I know if you made any changes to your website contents? As I have not made any changes from our end , I explained only why your website t3log.info/public was returning this error. Thank you. Kind regards, Julie, Support Team Member Servage Hosting

Jan 14 - 10:46 GMT Customer

No we did not make ANY Changes at all after you moved it to the new server and it was working perfectly since yesterday

Jan 14 - 10:52 GMT Customer

You can even Check here with the empty dummy: http://redmine.t3pack.info/public here you got this error what is VERY USUAL (by the way it is an errormessage from TYPO3 as t3pack.info is a typo3 page ;-) http://redmine.t3pack.info/ here the site shows up like it should be including CSS http://www.t3log.info/public You get the error like above but as there is no typo3 for t3log.info the message looks different http://www.t3log.info/ Here the site shows up WITHOUT CSS!

Jan 14 - 12:18 GMT Customer

IS THERE ANYBODY FINDING THE SOLUTION YES?NO???? IS THERE ANYBODY WORKING AT ALL WHO HAS A BIT OF KNOW HOW???

No Answer now for about 4 hours

Jan 14 - 13:02 GMT Customer

Still No Answer

CSS won't get loaded anymore! What have YOU done???

Jan 14 - 05:47 GMT Customer

URGENT - URGENT - URGENT We need this fixed immediately. Until Yesterday the site worked pretty fine, but today the CSS won't get loaded again. Please Check! We need this FIXED NOW!!! Thanks --------------------------------------------- Problem URL: http://www.t3log.info ---------------------------------------------

Jan 14 - 05:58 GMT Servage - Peter

Hello Andreas, Thank you for the reply. This is to inform you that the domain http://www.t3log.info is appearing to be working fine. I suggest you to please do check at your end after some time. Thank you for understanding. Kind regards, Peter, Servage - Support Servage Hosting

Jan 14 - 06:35 GMT Customer

Hi Peter do you see the page WITH CSS as we don't get any CSS file here!!! How can this be? Yesterday it worked perfectly and very very fast. Today it takes about 1 min to load 1 page without CSS from Redmine. http://www.t3pack.info is working fast and fine with CSS - typo3 http://www.t3log.net is working fast and fine with CSS - vTiger http://www.t3log.net/ is working fast and fine with CSS - redmine http://wec.t3pack.info/ is working fine with CSS - WEC-TYPO3 same all other applications ONLY the site which wasn't a problem at all until yesterday now shows NO CSS - since JULIE posted her answer yesterday! Something seems to be changed please ask JULIE WHAT as we don't know it! But this change seems to cause the loss of the CSS here.

Jan 14 - 07:16 GMT Customer

What do you mean with this??? "I suggest you to please do check at your end after some time. "" So you have done something we don't know and now you are trying to undo it again or what, that's why YOU need time? We are still waiting for a SOLUTION and it is URGENT- Are you seeing the CSS YES OR NO!!! As we don't get it here, but did get it yesterday and all days before JULIE has done some changes - BUT WHAT CHANGES!!!

We had to open a new post to get a faster answer again